
the staff are welcoming, the building is bright and cleanCarol M(Niece of Resident/Service User)

The entertainment team especially were exceptional, keeping everyone entertained and happyWendy C(Daughter of Resident/Service User)


the staff are welcoming, the building is bright and cleanCarol M(Niece of Resident/Service User)

The entertainment team especially were exceptional, keeping everyone entertained and happyWendy C(Daughter of Resident/Service User)


The Heights is a friendly, bright and welcoming care home situated within the town of High Wycombe. Offering nursing and dementia nursing care, the dedicated and enthusiastic care team are committed to getting to know each resident and celebrating their uniqueness.
Rated Outstanding by the CQC (February 2019), everyone at The Heights is committed to putting care and kindness at the heart of all they do.
There is an attractive enclosed...
Care Provided by The Heights
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 90 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Heights for full pricing details and T&Cs.
Contact The Heights to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Emma Fielder (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
Room Information
- Single Rooms (90)
- Single Rooms with ensuite Wet Room (90)
The Heights Reviews (94)
The Heights has a Review Score of 9.7 (9.727) out of 10, based on 18 reviews in the last 2 years.
Over all time The Heights has 94 reviews.
The Heights looked after my darling mother from February 2016 until she died on the 19/11/18. I cannot fault the loving attentive caring and obliging service she received there. The home directors/manager was always on hand to speak to me about any concerns and the wonderful staff were always so kind and loving to my precious mother. I cannot fault this home.
A Care home that actually cares! This amazing place looked after my mum so well giving her love and dignity until the end. She always looked clean and happy, would even have her nails painted which made her smile. The carers and nurses always seemed happy and the general atmosphere was bright and cheery. It also helped that there is a low turnover of staff so she had the same carers throughout her stay. Wonderful place - highly recommended.
The care given is exceptional by both nurses and carers. My wife is comfortable and restful in spite of all the medical and emotional problems.
Very pleased that my partner is being looked after so well in The Heights and is much nearer me in Marlow Bottom. The refreshments go down well. The staff are so friendly to me and are so nice to my partner. I am sure you will be well looked after for many years to come.
My husband was in care at the above home for nearly six years up to the date. During all that time I had little cause to be concerned in any way with the care taken to make his life comfortable and happy.
My sister was in care for 60 years and this was, by far, the best all-round home.
It is not the same as caring for them in the way you would like. As long as queries can be dealt with almost immediately it is a great help for the family.
In this home, 90% of the staff were dedicated, hardworking and helpful.
Having an alert, efficient manager at the helm makes the world of difference and this includes being 'hands on' with training, knowledge of all areas and speaking to and with all patients regularly.
The staff were so kind and considerate to her especially over the last few months of her life.
Every care was taken to make sure she was comfortable, she was very happy and well looked after and all the staff are so caring.
We couldn't have asked for more.
The staff all seemed happy along with the residents I met.
I didn't think my Dad would make it out of the hospital as he was so poorly and wasn't eating but he had 7 great months at The Heights.
The staff were amazing and got him eating and walking again.
They not only looked after him but also me when I visited.
It felt like family.
He died so peacefully surrounded by caring staff in a lovely home.
I highly recommend the heights.
Since she arrived I have found her care excellent. The staff are friendly and kind and Mum is always clean and tidy.
All the staff were kind and helpful any time of the day, they had time to talk to you if you had a problem. My husband was hard to nurse but they won him around and he was well looked after.
We always visit unannounced and have never found the standard of care to be anything less than first rate.
My advice to anyone considering placing a relative here is to be sure that the home can meet your relatives needs and never question anything as you might regret it. My Dad was asked to leave.
Thank you for your feedback about the home and your kind comments about members of our team. We pride ourselves on providing the very best care for the people that we support, however, there are rare occasions when we find that the challenges presented by changing needs are beyond the abilities of...
Each week I visit my mother in the home and am greeted by smiling, helpful and friendly staff. The attention to the ambiance of the home is exceptional. Each festival is celebrated in an artistic way and where possible an activity is linked. Fresh flowers are regularly placed on tables in seating areas and look wonderful. The home is clean and tidy and the other residents appear happy and talkative, a testament to the quality care they receive.
Lost our mum 5th November at The Heights.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2019Outstanding
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 10 Aug 2026
A former air traffic controller who spent decades helping manage the skies above Silverstone has relived one of the happiest chapters of his life after The Heights care home team...
- 20 Jul 2026
A lifelong Wycombe Wanderers supporter enjoyed a day to remember when two former Chairboys players paid him a surprise visit at The Heights, celebrating a family connection to the club...
- 01 Jul 2026
Residents, family members and staff from The Heights enjoyed a day out on the River Thame. The group made the journey by coach from Downley to the lovely village of...
There are no upcoming events for The Heights.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for The Heights.
Meet the Team (1)

I began my career in Health and Social Care back in 2002 in my hometown of North Wales, working as a Care Assistant. It was there that I discovered my passion for supporting others. In 2007, I became a Registered Nurse, earning a BSc (Hons) in Nursing, and in 2015, I completed a master’s degree in management.
Over the years, I’ve worked in Nursing and Dementia care environments, and I genuinely love what I do. Caring for others is such a privilege - being a part of someone’s life is incredibly special and something I value deeply.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Heights to verify any information. View our terms and conditions. The Heights has an Enhanced Service -more info.