The Heights

My Mum was very poorly when she went into The Heights. Now she is very happy, chatty and she has been made very comfortable, all due to the exemplary care and attention of all the staff. Mum can't do anything for herself and relies on the staff for everything. They are fantastic. I am welcomed and kept up to date with her care. I couldn't ask for a better home for my mother.

It was the annual dog show and greatly enjoyed by all. Completely confused residents, physically impaired, my daughter, myself and my three and four-year-old grandchildren. Well organised and a relaxed atmosphere. The host was, as always, very attuned to his audience.

My mum arrived here after 6 weeks in hospital. She suffers from vascular dementia and is very frail. The staff at The Heights have been superb, the level of physical and emotional care is outstanding. The environment is bright, welcoming and homely. The family is delighted that Mum is in The Heights, it is a great relief and comfort to us. Thank you so much!

The Heights looked after my darling mother from February 2016 until she died on the 19/11/18. I cannot fault the loving attentive caring and obliging service she received there. The home directors/manager was always on hand to speak to me about any concerns and the wonderful staff were always so kind and loving to my precious mother. I cannot fault this home.

A Care home that actually cares! This amazing place looked after my mum so well giving her love and dignity until the end. She always looked clean and happy, would even have her nails painted which made her smile. The carers and nurses always seemed happy and the general atmosphere was bright and cheery. It also helped that there is a low turnover of staff so she had the same carers throughout her stay. Wonderful place - highly recommended.

The care given is exceptional by both nurses and carers. My wife is comfortable and restful in spite of all the medical and emotional problems.

Very pleased that my partner is being looked after so well in The Heights and is much nearer me in Marlow Bottom. The refreshments go down well. The staff are so friendly to me and are so nice to my partner. I am sure you will be well looked after for many years to come.

My husband was in care at the above home for nearly six years up to the date. During all that time I had little cause to be concerned in any way with the care taken to make his life comfortable and happy.

My sister was in care for 60 years and this was, by far, the best all-round home.

It is not the same as caring for them in the way you would like. As long as queries can be dealt with almost immediately it is a great help for the family.

In this home, 90% of the staff were dedicated, hardworking and helpful.

Having an alert, efficient manager at the helm makes the world of difference and this includes being 'hands on' with training, knowledge of all areas and speaking to and with all patients regularly.

We couldn't have asked for more.

I highly recommend the heights.

Since she arrived I have found her care excellent. The staff are friendly and kind and Mum is always clean and tidy.

All the staff were kind and helpful any time of the day, they had time to talk to you if you had a problem. My husband was hard to nurse but they won him around and he was well looked after.

We always visit unannounced and have never found the standard of care to be anything less than first rate.

My advice to anyone considering placing a relative here is to be sure that the home can meet your relatives needs and never question anything as you might regret it. My Dad was asked to leave.

Each week I visit my mother in the home and am greeted by smiling, helpful and friendly staff. The attention to the ambiance of the home is exceptional. Each festival is celebrated in an artistic way and where possible an activity is linked. Fresh flowers are regularly placed on tables in seating areas and look wonderful. The home is clean and tidy and the other residents appear happy and talkative, a testament to the quality care they receive.

Lost our mum 5th November at The Heights.