The Heights

5 Langley Close, Downley, High Wycombe HP13 5US
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9.7 86 Reviews
  • The Heights, High Wycombe
The Heights is a friendly, bright and welcoming care home situated within the town of High Wycombe. Offering nursing and dementia nursing care, the dedicated and enthusiastic care team are committed to getting to know each resident and celebrating their uniqueness.

Rated Outstanding by the CQC (February 2019), everyone at The Heights is committed to putting care and kindness at the heart of all they do.

There is an attractive enclosed garden where residents can enjoy the fresh air at their leisure, socialising and relaxing as they wish. Welcoming communal areas have been created throughout the home giving individuals the chance to socialise as they wish.

Activities at The Heights are interesting, encourage reminiscence and are dementia friendly. There is always a varied calendar of events on offer, which are organised by the dedicated activity co-ordinator.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Respite fees are quoted on an individual basis.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Brenda Sweetman (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (90)
  • Single Rooms with Ensuite Wet Room (90)

The Heights Reviews (86)

9.7

The Heights has a Review Score of 9.7 (9.652) out of 10, based on 17 reviews in the last 2 years.
Over all time The Heights has 86 reviews.

Overall Experience
  • 68
  • 17
  • 1
  • 0
  • 0
Date Published
  • 86
  • 1
  • 5
  • 17
  • 69
Reviewer Connection to The Heights
  • 37
  • 14
  • 9
  • 9
  • 4
  • 4
  • 3
  • 3
  • 1
  • 1
  • 1
Total of 86, showing 81-86
Review from Judith L (Daughter of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at The Heights for a number of years. She has advanced dementia.
Since she arrived I have found her care excellent. The staff are friendly and kind and Mum is always clean and tidy.
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Review from Joy M (Wife of Resident) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were kind and helpful any time of the day, they had time to talk to you if you had a problem. My husband was hard to nurse but they won him around and he was well looked after.
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Review from G T (Friend of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We always visit unannounced and have never found the standard of care to be anything less than first rate.
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Review from Janette H (Daughter of Resident) published on 28 March 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
A beautiful building, fantastic activity team and I cannot fault Dad's core care team.
My advice to anyone considering placing a relative here is to be sure that the home can meet your relatives needs and never question anything as you might regret it. My Dad was asked to leave.
Reply from Alison Ritchie, Director of Quality and Governance at The Heights

Thank you for your feedback about the home and your kind comments about members of our team. We pride ourselves on providing the very best care for the people that we support, however, there are rare occasions when we find that the challenges presented by changing needs are beyond the abilities of a service to meet safely. In those situations, we ensure we work with all parties to find a suitable alternative.

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Review from A P (Daughter of Resident) published on 16 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each week I visit my mother in the home and am greeted by smiling, helpful and friendly staff. The attention to the ambiance of the home is exceptional. Each festival is celebrated in an artistic way and where possible an activity is linked. Fresh flowers are regularly placed on tables in seating areas
and look wonderful. The home is clean and tidy and the other residents appear happy and talkative, a testament to the quality care they receive.
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Review from Sally P (Daughter of Resident) published on 8 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lost our mum 5th November at The Heights.
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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for The Heights is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for The Heights is calculated as follows: ( (145 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 195 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.944 Points relating to the number of positive Reviews for The Heights is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 17 Positive Reviews ÷ 18 = 0.944
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2019

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 08 Sep 2025

Please call us to arrange a viewing and discuss your requirements.

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Awards / Recognitions (8)

Meet the Team (1)

No image found

Brenda Sweetman

Job Title: Home Manager Joined: 2025

Home Manager.

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