
the staff are welcoming, the building is bright and cleanCarol M(Niece of Resident/Service User)

The entertainment team especially were exceptional, keeping everyone entertained and happyWendy C(Daughter of Resident/Service User)


the staff are welcoming, the building is bright and cleanCarol M(Niece of Resident/Service User)

The entertainment team especially were exceptional, keeping everyone entertained and happyWendy C(Daughter of Resident/Service User)


The Heights is a friendly, bright and welcoming care home situated within the town of High Wycombe. Offering nursing and dementia nursing care, the dedicated and enthusiastic care team are committed to getting to know each resident and celebrating their uniqueness.
Rated Outstanding by the CQC (February 2019), everyone at The Heights is committed to putting care and kindness at the heart of all they do.
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Care Provided by The Heights
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 90 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Heights for full pricing details and T&Cs.
Contact The Heights to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Emma Fielder (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
Room Information
- Single Rooms (90)
- Single Rooms with ensuite Wet Room (90)
The Heights Reviews (94)
The Heights has a Review Score of 9.7 (9.727) out of 10, based on 18 reviews in the last 2 years.
Over all time The Heights has 94 reviews.
My mother has been a resident at The Heights for over five years, and I would highly recommend the home, which provides a wonderful environment for residents. The team are caring and (now that Covid restrictions are being eased) the varied activities (provided by a dedicated team), which stimulate mental wellbeing and ensure sociable get-togethers, are being re-established. When visiting, I'm always aware of the friendliness of the staff and the comfort of the surroundings. All in all, an excellent home with easy access to the manager if I need to discuss anything.
Thank you so much for your review, Annie. We are so glad to hear that your mother is so settled and happy with the home.
Nothing seems to be too much bother.
Very helpful to family members,
It is more like a hotel with added bonus of nursing care.
Manager is very approachable.
Thank you for your review, John. We appreciate all of your positive comments.
My mum came to live at The Heights three years ago. As a family, we were very apprehensive, but as we met the ambulance driver at the door who transported Mum, he said “well you won’t find a better home than this”. We were so relieved, and my goodness, he was so right. Mum sadly passed away in January, but she absolutely loved living at The Heights. The love and care everyone showed to Mum were exceptional. She loved joining in with the activities, especially the quiz. She adored the garden and befriended everyone, residents, carers, staff, nurses, they all became her family, especially during lockdown when we couldn’t see her so much. Our family can never thank them all enough for everything they did for our Mum, and we will never forget it. In fact, I have left strict instructions to my children that when the time comes, that’s where I’m going! Thank you to the whole team for everything.
Thank you so much for your review, Kim. Your comment is so wonderful to read, and I will be sure to pass them on to the manager and the team. Thanks again.
The Heights is a very welcoming place. All staff are so helpful, understanding, and nothing is too much trouble. Communications to my husband and myself are kept completely up to date. The atmosphere within the home is warm and inviting. My father has only been in the home for 15-months, and being in mid lockdown - staff always recognise me and my husband by name. A truly special home.
Thank you very much for your review, Linda. Communication is always key, and we are so happy your father feels welcome.
My mother is always presented well, clean, nice hair, etc. The staff are excellent and have high morale, especially at this difficult time. The management is first-rate, kind and understanding.
Thank you so much for your review. Your positive comments are hugely appreciated and will be passed to the home manager and the team.
Outstanding does not go far enough to explain how wonderful this place is. My mum has vascular dementia, which means that her mood changes often. She has recently been very down and has needed more than the home could offer, although nothing is too much for them. As soon as my sister asked if there was anything we could do to help, the manager promptly arranged visits for us to cheer her up. He also arranged for her to listen to my prayer, which I had recorded for my church service and provided feedback letting us know she really enjoyed it. The Heights is as close to Heaven as it gets. This is where I want to be if ever I can't look after myself. Thank you all from the bottom of my heart.
Thank you so much for such a positive review, Beverly. We will always go that extra mile. You are more than welcome.
My mother has been at The Heights for nearly three years and is in their nursing wing for her dementia. The Heights has a homely feel, and the staff are caring and loving towards the residents. The premises are clean and practical, and the standard of food and variation is good. A lot of effort is made to keep residents occupied and stimulated, and overall the home is well-organised and run. I especially like the consistency of staff members building relationships with residents as well as their families.
Thank you for your review, Fiona. We are happy to hear how good your relationships with the team is.
The first thing that impressed as you enter The Heights is the ambience, the warmth and the cheerful greetings from the staff - it has such a welcoming atmosphere. Often there will be 'bunting' to celebrate whatever occasion is around at that time. Often there will be residents enjoying an activity, maybe Bingo or carpet bowls or a quiz - or sometimes you are lucky - a sing-song. Without a doubt, the number one priority here is homeliness - the comfort and happiness of the residents. No wonder this nursing home has been awarded 'outstanding' twice.
Thank you, Jean, for such a lovely review. We want everyone to always feel at home and you are always welcome to join us for a sing-a-long!
My mother remains as settled as she can, given her dementia. I have seen her treated with utmost care and respect. The office service is excellent too. There is nothing that I could think of to improve the service. I know she will be well cared for despite it being sad that they are locked down at Christmas. Other relatives that I have spoken with share these sentiments too.
My mum and I had to make a decision with my dad that full-time nursing care would be the best for my dad and mum. The Heights have been amazing during these unprecedented times. The manager and all his staff are dedicated and caring. My dad has been here since August 2020, and he has settled very well and appears well looked after.
Very happy with the care my mother is receiving at The Heights, and the staff are very helpful to all our queries or questions related to my mother. Also, the manager and office staff are very helpful with any queries.
Very friendly home with caring staff. Nice garden to visit residents.
Cannot fault them in any kind of way.
The staff in house three The Heights, Downley were exceptional, they treated our dad with such kindness, affection and dignity. To allow us to see him in his last few days during the lockdown meant so much. To be able to hold his hand and say goodbye, words cannot express what that meant. The staff were not only wonderful to dad but also to us. They were always cheerful and helpful, I can't say a bad word against them. The home was always clean and the food amazing.
“We always find a happy atmosphere whenever we walk in.”
I cannot express in words how grateful I am to The Heights care home management and staff and have no hesitation in recommending it highly.
I am extremely pleased with the care my husband receives. Staff are very friendly and attentive to his needs. I have no complaints.
My mother was a resident at The Heights for six years and was looked after extremely well during the time she was in the home. She was always looked after with great care and humour which she thoroughly enjoyed. We are grateful to all staff for all they did for her during that time.
My Mum was very poorly when she went into The Heights. Now she is very happy, chatty and she has been made very comfortable, all due to the exemplary care and attention of all the staff. Mum can't do anything for herself and relies on the staff for everything. They are fantastic. I am welcomed and kept up to date with her care. I couldn't ask for a better home for my mother.
It was the annual dog show and greatly enjoyed by all. Completely confused residents, physically impaired, my daughter, myself and my three and four-year-old grandchildren. Well organised and a relaxed atmosphere. The host was, as always, very attuned to his audience.
My mum arrived here after 6 weeks in hospital. She suffers from vascular dementia and is very frail. The staff at The Heights have been superb, the level of physical and emotional care is outstanding. The environment is bright, welcoming and homely. The family is delighted that Mum is in The Heights, it is a great relief and comfort to us. Thank you so much!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2019Outstanding
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 10 Aug 2026
A former air traffic controller who spent decades helping manage the skies above Silverstone has relived one of the happiest chapters of his life after The Heights care home team...
- 20 Jul 2026
A lifelong Wycombe Wanderers supporter enjoyed a day to remember when two former Chairboys players paid him a surprise visit at The Heights, celebrating a family connection to the club...
- 01 Jul 2026
Residents, family members and staff from The Heights enjoyed a day out on the River Thame. The group made the journey by coach from Downley to the lovely village of...
There are no upcoming events for The Heights.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for The Heights.
Meet the Team (1)

I began my career in Health and Social Care back in 2002 in my hometown of North Wales, working as a Care Assistant. It was there that I discovered my passion for supporting others. In 2007, I became a Registered Nurse, earning a BSc (Hons) in Nursing, and in 2015, I completed a master’s degree in management.
Over the years, I’ve worked in Nursing and Dementia care environments, and I genuinely love what I do. Caring for others is such a privilege - being a part of someone’s life is incredibly special and something I value deeply.
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