The Heights

Every member of staff went over and above their duties to ensure the residents were well attended to and had a lovely time.

It is a great comfort to know that my Dad is being cared for by such a friendly and compassionate team.

After that she was told she couldn't go back home for safety reasons due to her condition. She wasn't happy but has accepted the situation, helped by the compassionate staff.

The Heights is like a second home to me, with the wonderful staff a second family since my husband became a resident 2 and a half years ago. He lives in his own silent world and is unable to walk, but he is treated with much kindness, respect, patience and understanding. I cannot thank everyone enough. The current managerial team are very approachable and have made considerable improvement to the running of the home. Relatives meetings are more frequent, with family members encouraged to attend so issues can be discussed and our voices heard. Increasing the number of carers in each house is often raised. The activity team continue to entertain the residents with their fun and games and more weekend activities have been introduced. We were recently treated to an amazing group of singers who sang well-known songs. My own family and I are so grateful to the heights for making us feel so welcome with their warmth and friendship. A huge thank you to everyone, you are all very much appreciated.

This particular home feels more cosy and intimate than others. Particular positives are the activities, which occur every day and normally include residents from all the houses, and includes those that cannot partake but are included for stimulation. This is due to the activities manager's positive and interactive attitude. Other outstanding notes are the carers and their positive, happy attitude to residents, whether bedbound or not. Without these positives I may have chosen a different home, but am glad that this is where my wife resides and would give it 10/10 for these items alone.

I would particularly like to mention two members of the care staff, two members of the nursing staff, and the entertainer and express sincere thanks to them and all the staff.

My husband was admitted to The Heights in January of this year he was immediately made welcome and felt at home. Myself and all the members of the family were treated with kindness and respect. He gradually deteriorated untiled he became bed-bound and nonverbal but was always kept clean and the staff went above and beyond when trying to feed him. It was easy for me to feel part of a second family and feel there are not enough words to express my thanks and gratitude for all they did.

We like to thank each one of the carers who looked after my husband. We appreciate the patience and dignity with which they took care of my husband. We recommend the Heights to any future residents.

Imaginary Bus Tour. What a great afternoon we all had was so much fun with everyone singing and laughing. Our granddaughter came to see her grandad was her first time and she was happy to see what a wonderful place he was in, we have to thank the entertainment team for making the afternoon so funny we didn’t stop laughing, you left everyone on the Bus wanting more!

My mum is well looked after. The staff are wonderful and very helpful. I am always updated with my mum's care. The Heights is an excellent home.

My mother was a resident at The Heights for sixteen months. In that time, the care given was exemplary in every aspect. She was happy. Also, the care and support given to me and the information regularly given to me were gratefully received.

We had a lovely visit with my friend. We always find the staff very helpful on our arrival, very welcoming. My friend says she is being very well looked after and certainly looked good on her 95th birthday today. Many thanks.

When you enter The Heights you come into a warm and friendly atmosphere. The reception staff there are always ready to help. The activities are well delivered. The basic care of the residents, to ensure they are clean and comfortable, is good. However, the staff have several duties other than doing their best for each person. As important as it is to keep detailed records up to date, a lot of time is spent writing these whilst on duty. Time that I feel could be spent exploring ways to communicate more with those in their care, wherever possible. The activities are well delivered.

My friend looks happy and contented.

The staff are amazing, friendly and so caring. It was my first visit since Dad moved in, it puts the other care home he was in to shame. Just wished we got him into The Heights first.

Very warm welcome, kind and friendly staff and helpful. My father-in-law seems happier than in his last place, his room was very clean. It's lovely coming away knowing he is in a lovely place.

Residents are genuinely cared for by carers and other support staff. They make time for everyone, even if it's a hello as they walk by. There is a real effort made by staff to draw out the strengths of residents and keep them happy and stimulated and involved with life within the home. Residents are treated with respect and concern for their wishes and needs. The ambience of the home is relaxed and peaceful and it's as homely as it's possible to be.

Words cannot express how grateful I am that my mum is part of the family at The Heights. Even though I live overseas, I know mum is in a safe, nurturing environment, surrounded by professional and caring staff. I see it as nothing short of a miracle that my mum will be having a cosy, heartwarming holiday season and beyond, even though I cannot be physically with her. Thank you all.

All the staff are angels. Helpful, cheerful, and time for everyone. This includes my mum and myself. Treating patience with respect and kindness. Thank you to all. And because my mum is bed-bound and unable to join in with others, today they put on her own party in her room. Very special.

The Heights is a warm and friendly home. My dad is happy and well looked after and has a good laugh with the staff, who are caring and gentle with him. The activities staff are lovely and have a wonderful array of activities, which Dad enjoys. I would recommend this home to anyone who needs care.