
the staff are welcoming, the building is bright and cleanCarol M(Niece of Resident/Service User)

The entertainment team especially were exceptional, keeping everyone entertained and happyWendy C(Daughter of Resident/Service User)


the staff are welcoming, the building is bright and cleanCarol M(Niece of Resident/Service User)

The entertainment team especially were exceptional, keeping everyone entertained and happyWendy C(Daughter of Resident/Service User)


The Heights is a friendly, bright and welcoming care home situated within the town of High Wycombe. Offering nursing and dementia nursing care, the dedicated and enthusiastic care team are committed to getting to know each resident and celebrating their uniqueness.
Rated Outstanding by the CQC (February 2019), everyone at The Heights is committed to putting care and kindness at the heart of all they do.
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Care Provided by The Heights
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 90 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Heights for full pricing details and T&Cs.
Contact The Heights to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Emma Fielder (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
Room Information
- Single Rooms (90)
- Single Rooms with ensuite Wet Room (90)
The Heights Reviews (94)
The Heights has a Review Score of 9.7 (9.727) out of 10, based on 18 reviews in the last 2 years.
Over all time The Heights has 94 reviews.
The Heights is like a second home to me, with the wonderful staff a second family since my husband became a resident 2 and a half years ago. He lives in his own silent world and is unable to walk, but he is treated with much kindness, respect, patience and understanding. I cannot thank everyone enough. The current managerial team are very approachable and have made considerable improvement to the running of the home. Relatives meetings are more frequent, with family members encouraged to attend so issues can be discussed and our voices heard. Increasing the number of carers in each house is often raised. The activity team continue to entertain the residents with their fun and games and more weekend activities have been introduced. We were recently treated to an amazing group of singers who sang well-known songs. My own family and I are so grateful to the heights for making us feel so welcome with their warmth and friendship. A huge thank you to everyone, you are all very much appreciated.
Thank you so much for taking the time to write us such a detailed review. We are so glad that you feel so welcome at The Heights when visiting your husband.
This particular home feels more cosy and intimate than others. Particular positives are the activities, which occur every day and normally include residents from all the houses, and includes those that cannot partake but are included for stimulation. This is due to the activities manager's positive and interactive attitude. Other outstanding notes are the carers and their positive, happy attitude to residents, whether bedbound or not. Without these positives I may have chosen a different home, but am glad that this is where my wife resides and would give it 10/10 for these items alone.
Thank you for your positive review, N K. We are glad that you find The Heights cosy and notice the happy attitude of the carers and activities.
This nursing home is excellent.
I would particularly like to mention two members of the care staff, two members of the nursing staff, and the entertainer and express sincere thanks to them and all the staff.
Thank you for taking the time to write us a review, it is so lovely to hear what a great relationship he had with the staff. Your comments are so appreciated.
My husband was admitted to The Heights in January of this year he was immediately made welcome and felt at home. Myself and all the members of the family were treated with kindness and respect. He gradually deteriorated untiled he became bed-bound and nonverbal but was always kept clean and the staff went above and beyond when trying to feed him. It was easy for me to feel part of a second family and feel there are not enough words to express my thanks and gratitude for all they did.
Thank you for taking the time to write this review. You are more than welcome, The Heights are so glad that you and your family felt so welcome.
We like to thank each one of the carers who looked after my husband. We appreciate the patience and dignity with which they took care of my husband. We recommend the Heights to any future residents.
Thank you for your review. We are so glad that you would recommend The Heights.
Imaginary Bus Tour. What a great afternoon we all had was so much fun with everyone singing and laughing. Our granddaughter came to see her grandad was her first time and she was happy to see what a wonderful place he was in, we have to thank the entertainment team for making the afternoon so funny we didn’t stop laughing, you left everyone on the Bus wanting more!
Thank you for the 5-star review. We are so glad you had such a great afternoon visiting The Heights.
My mum is well looked after. The staff are wonderful and very helpful. I am always updated with my mum's care. The Heights is an excellent home.
Thank you for your review. We are so happy that you find The Heights an excellent home for your mum.
My mother was a resident at The Heights for sixteen months. In that time, the care given was exemplary in every aspect. She was happy. Also, the care and support given to me and the information regularly given to me were gratefully received.
Thank you for leaving us a review. We are glad that your mother was happy during the time that she spent at The Heights and the team are always happy to support you.
We had a lovely visit with my friend. We always find the staff very helpful on our arrival, very welcoming. My friend says she is being very well looked after and certainly looked good on her 95th birthday today. Many thanks.
Thank you for leaving us a review, Helen. We are so glad that you had such a lovely visit to The Heights for your friend's 95th Birthday.
When you enter The Heights you come into a warm and friendly atmosphere. The reception staff there are always ready to help. The activities are well delivered. The basic care of the residents, to ensure they are clean and comfortable, is good. However, the staff have several duties other than doing their best for each person. As important as it is to keep detailed records up to date, a lot of time is spent writing these whilst on duty. Time that I feel could be spent exploring ways to communicate more with those in their care, wherever possible. The activities are well delivered.
My friend looks happy and contented.
Thank you for the five-star review, Christina. We are glad your friend is happy at The Heights.
The staff are amazing, friendly and so caring. It was my first visit since Dad moved in, it puts the other care home he was in to shame. Just wished we got him into The Heights first.
Thank you so much for such a positive review, Mandy. We are so glad you chose The Heights as your father's home.
Very warm welcome, kind and friendly staff and helpful. My father-in-law seems happier than in his last place, his room was very clean. It's lovely coming away knowing he is in a lovely place.
Thank you for leaving us a review, Tony. We are so glad that you find The Heights such a lovely place for your father-in-law.
Residents are genuinely cared for by carers and other support staff. They make time for everyone, even if it's a hello as they walk by. There is a real effort made by staff to draw out the strengths of residents and keep them happy and stimulated and involved with life within the home. Residents are treated with respect and concern for their wishes and needs. The ambience of the home is relaxed and peaceful and it's as homely as it's possible to be.
Thank you for taking the time to write a review. We are so glad that you enjoy the ambience of The Heights and find it a homely place to be.
Words cannot express how grateful I am that my mum is part of the family at The Heights. Even though I live overseas, I know mum is in a safe, nurturing environment, surrounded by professional and caring staff. I see it as nothing short of a miracle that my mum will be having a cosy, heartwarming holiday season and beyond, even though I cannot be physically with her. Thank you all.
Thank you for writing a review, Liza. We are so glad that your Mum is part of the family at The Heights.
All the staff are angels. Helpful, cheerful, and time for everyone. This includes my mum and myself. Treating patience with respect and kindness. Thank you to all. And because my mum is bed-bound and unable to join in with others, today they put on her own party in her room. Very special.
Thank you so much for writing a review, Michael. Your comments are very special and we are so glad your Mum enjoyed her own party.
The Heights is a warm and friendly home. My dad is happy and well looked after and has a good laugh with the staff, who are caring and gentle with him. The activities staff are lovely and have a wonderful array of activities, which Dad enjoys. I would recommend this home to anyone who needs care.
Thank you for leaving us a review, Sue. We are so glad that your Dad is happy and you would recommend The Heights.
We immediately felt at home when we arrived at the Heights and so did our mum. We were always greeted with a smile. Mum's face would light up when a carer came into her room. They had a lovely way of connecting with her. We were so appreciative of the care given to her in the last chapter of her life. Thank you.
Thank you for taking the time to write a review, Valerie. We are so glad that your mum felt so at home at The Heights. You are more than welcome.
Yesterday, the 25th September, was my grandmother's 105th birthday. I would like to thank all the staff at the Heights for their hard work in arranging a very memorable afternoon. Thank you too, to the residents, who also shared this special day. I am very grateful to the staff for arranging the entertainment which included a very memorable performance by the harp player. Seeing my grandmother and the residents enjoying such beautiful music was priceless. I couldn't think of a more fitting way to celebrate such an occasion.
Thank you for taking the time to leave a review, Sarah. We are so glad that you enjoyed your Grandmother's celebrations. Happy 105th Birthday to her!
Today you organised a lovely birthday party for my friend who was 105 years young. You made it very enjoyable for everyone. You included all the residents, family and friends and went above and beyond to make the day special. You organised a special guest who was a wonderful harp player. Everyone joined in with the music and you encouraged this also. There was music and encouragement from staff who helped bring the group together, singing familiar songs. It was topped off by a lovely cake and celebrations. Thank you.
Thank you so much for writing a review, Kerry. We are so glad that you enjoyed the birthday party for your friend. Happy 105th birthday to her!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2019Outstanding
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 10 Aug 2026
A former air traffic controller who spent decades helping manage the skies above Silverstone has relived one of the happiest chapters of his life after The Heights care home team...
- 20 Jul 2026
A lifelong Wycombe Wanderers supporter enjoyed a day to remember when two former Chairboys players paid him a surprise visit at The Heights, celebrating a family connection to the club...
- 01 Jul 2026
Residents, family members and staff from The Heights enjoyed a day out on the River Thame. The group made the journey by coach from Downley to the lovely village of...
There are no upcoming events for The Heights.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for The Heights.
Meet the Team (1)

I began my career in Health and Social Care back in 2002 in my hometown of North Wales, working as a Care Assistant. It was there that I discovered my passion for supporting others. In 2007, I became a Registered Nurse, earning a BSc (Hons) in Nursing, and in 2015, I completed a master’s degree in management.
Over the years, I’ve worked in Nursing and Dementia care environments, and I genuinely love what I do. Caring for others is such a privilege - being a part of someone’s life is incredibly special and something I value deeply.
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