Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Willowcroft has a Review Score of 9.7 (9.713) out of 10, based on 22 reviews in the last 2 years.
Over all time Willowcroft has 84 reviews.
5.0 out of 5
We can't fault the care and support our mum received from the team at Willow Croft.
Having not had experience
All the staff that we met were always caring and understanding even when mum could be a little difficult, and there were particular members of the team who went the extra mile and we felt mum had a special place in their hearts. They made her stay there more engaging and comfortable than we had expected.
We wanted to let you know how amazing they were, which not only made mums last few years and days as good as they could have been, but also supported us as a family throughout, making it easier to deal with.
Thank you so much for sharing this review - your kind words mean a lot to the whole team. It was a privilege to care for your mum, and we're so pleased that she was comfortable and happy at Willowcroft. We're so sorry for your loss, and if there's ever anything more we can do for you or your family, please don't hesitate to get in touch.
5.0 out of 5
Thanks for taking the time to write this review, which we really appreciate. We're so glad your parents are both settled at Willowcroft and that you're happy with the care they're receiving. If there's ever anything more we can do for you or them, please just let us know.
5.0 out of 5
Thank you so much for this lovely review - your kind words mean so much to the whole team! We're delighted your dad has settled in so well and it's a privilege to have him at Willowcroft.
5.0 out of 5
Thank you so much for these lovely words! Your wonderful feedback means so much to the whole team, and we're so happy you feel Willowcroft is one big family - we couldn't agree more!
5.0 out of 5
Thanks ever so much for this lovely review. We're so glad that your aunt has settled in well and that you're so happy with the care she's receiving. If there's ever anything more we can do for you or your aunt, please just let us know.
4.0 out of 5
Thank you for taking the time to write us a review - it means a lot to us. We're very glad to have you with us at Willowcroft, and if we can help in any way, just let us know.
5.0 out of 5
It's a pleasure to have you with us at Willowcroft, and we're delighted you're happy here. Thank you very much for writing us a review - it means a lot to us. Please don't hesitate to ask if we can anything more to support you.
5.0 out of 5
We're delighted that your mother and father-in-law are so happy with us here at Willowcroft and it's lovely to see them both settled. We are all in awe of their 70th anniversary! If there is ever anything else we can do for them or the rest of your family, please don't hesitate to ask.
4.0 out of 5
Thank you for your recommendation of Willowcroft. It's a privilege to have your parents with us. We appreciate you taking the time to write us a review, and if there is ever anything else we can do to support them, please just let us know.
4.0 out of 5
Thank you for taking the time to write us a review, and for your feedback. It's lovely to have your grandparents at Willowcroft, and we're so happy with how they've taken to life here. Do let us know if there is anything else we can do to support them, or your family.
5.0 out of 5
That's so nice to hear that your partner would love to come back - it would be our pleasure! Thank you for taking the time to write us a review. We do appreciate it.
5.0 out of 5
Thank you for your lovely review, this has made our day. It's always nice to be recommended. Our staff will be so thrilled to read how friendly and caring you think they are. Do come and say hi next time you are visiting.
5.0 out of 5
We appreciate you taking the time to write us a review, thank you. We're glad to hear your friend is happy here and that you enjoy coming to visit - we always love to see friends and family!
4.0 out of 5
We appreciate you taking the time to give us some feedback and share your experiences with Willowcroft. What an achievement getting to a platinum wedding anniversary! Definitely cause for celebration and we're honoured to have been able to help mark your in-laws' special day. If there is any more we can do to support your family, please just let us know.
5.0 out of 5
Thank you for your kind feedback! It's been an absolute pleasure and a privilege to have your parents with us, and to throw them a party for their 70th wedding anniversary - a milestone like that can't go by without a celebration! If there is any more we can do to support your family, please just let us know.
5.0 out of 5
Thank you very much for your kind words - we really do appreciate it and we're grateful for you taking the time to write us a review sharing your experiences of Willowcroft. If there is anything else we can do for you, please don't hesitate to ask.
5.0 out of 5
We are so sorry for your loss. It was an honour to care for your mother-in-law. If there is anything more we can do to support your family, please don't hesitate to ask. We appreciate you taking the time to write us a review.
5.0 out of 5
It's a pleasure to care for your wife at Willowcroft and we are glad to have you both as part of our family here. If there is anything more we can do for you both, please just let us know. We appreciate your feedback and thank you for taking the time to write us a review.
5.0 out of 5
We're so glad that your friend is happy with us at Willowcroft - we're glad to have her as part of our family here. Thank you for taking the time to share your experiences of our home.
5.0 out of 5
What lovely feedback, thank you! It's our pleasure to have your mother with us at Willowcroft, and we're so glad that she has settled with us here. We are always happy to help where we can, so if there is anything more we can do to support your mother or the rest of the family, please just let us know.
The Review Score of 9.7 (9.713) out of 10 for Willowcroft is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Carol joined the Trust in 2009 and has worked in the care sector for 17 years. Carol started working as a carer at the age of 17 after completing her work experience at the age of 14 in a care home. She enjoyed spending time with the elderly so much and really felt that she could help by making a difference in people’s lives.
Carol has a Level 3 in Effective Management, Level 5 Diploma in Leadership for Health and Social Care; Adults Residential Management and in her spare time she likes reading, going to the gym and walking.
An interesting fact about Carol is that in 2017 she took part in a sensory challenge where she was blindfolded for 7 hours! Carol arranged this with support from the Wiltshire Blind Society and had the opportunity to talk on Wiltshire Sound radio. As part of this, she raised money for the resident's amenities fund and for Wiltshire Sound.
Sam is the Deputy Manager at Willowcroft and has worked for the Trust in various roles since 2012. Sam is an experienced Deputy Manager who has worked hard to support the team in moving over to an electronic care plan system. Sam is very passionate about the care of the residents and likes to make sure that all the residents are treated in a person-centred manner.
In Sam’s spare time, he likes to spend time with his family and enjoys socialising, exploring and playing games on his PlayStation 5.
Dea first joined the Trust in July 2014 after working in domiciliary care for many years. Dea joined the care sector when she left school as she wanted to help people and has done this her whole working life. Dea is the medication lead at Willowcroft and works hard to ensure the residents get the best possible care.
In Dea’s spare she times she enjoys walking her dog and socialising with friends.
Beata joined the Trust in 2015 and has worked in the care sector for 4 years. Beta started at Willowcroft as a housekeeper and then transferred to activities. Beata decided to join the care sector as she enjoyed spending time at the care home as a visitor prior to joining as an employee. When Beata has time off she works hard to raise funds for the care home and makes up activities at home for the residents to use.
In Beata’s spare time she takes care of her two daughters and takes them to many activities including Brownies, Gymnastics, Swimming and Cheerleading.
Andy joined the trust in February 2019. Prior to this Andy was a driver for u-drive and had many years’ experience working as a handy person in a hotel in Bournemouth. Andy decided to join the care sector as he had been looking for a job he could do for the rest of his career, he wanted to be helpful and work with his hands. Since joining the Trust Andy supports one of the residents with handy person duties around the home.
Andy, in his spare time, enjoys reading and watching documentaries on space and science.
Marie has worked at Willowcroft for 7 years, she started as a carer and then progressed to her current role as care leader. Marie prior to this was a trainee hairdresser and decided to change careers as she wanted to make a difference. Marie is the homes nutrition and infection control lead and takes these roles very seriously. In Marie’s spare time she looks after her children and binge watches box sets with her husband.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowcroft to verify any information. View our terms and conditions. Willowcroft has an Enhanced Service - more info.
