Willowcroft

Odstock Road, Salisbury SP2 8BG
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9.7 97 Reviews
  • Willowcroft, Salisbury
Willowcroft is a forty-two capacity care home located in Salisbury, dedicated to person-centred methods and offering quality dementia, disability and mental health-related care.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
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Care Provided by Willowcroft

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1290 – £1470
  • Self-Funded Residential Dementia Care: £1495 – £1560

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

The price(s) shown are provided by the care home. Contact Willowcroft for full pricing details and T&Cs.

Contact Willowcroft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willowcroft to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Carol Wootton (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996

Room Information

  • Single Rooms (42)

Willowcroft Reviews (97)

9.7

Willowcroft has a Review Score of 9.7 (9.689) out of 10, based on 32 reviews in the last 2 years.
Over all time Willowcroft has 97 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Willowcroft
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Total of 97, showing 1-20
Review from F B (Daughter of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum always maintained that she would never go into a care home, but as her health deteriorated, she became extremely frail and vulnerable. After a long hospital stay, she moved into Willowcroft, and despite my anxiety about how she would settle in and mum's initial reluctance, she's adapted really
well. In my view, the staff were key. They are so warm, welcoming and kind. They always greet you with a smile, and nothing is too much trouble. They take great care to support mum in just the right way to meet her specific needs. I'm very happy mum is receiving such excellent care.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you for sharing such a heartfelt review. We understand how difficult and emotional it can be when a loved one transitions into care, especially when it's something they were initially reluctant about. We're so pleased to hear that your mum has settled well at Willowcroft and is feeling supported. Your kind words about our team mean a great deal. Providing warm, compassionate, and person-centred care is at the heart of everything we do, and it's wonderful to know that this has made a positive difference to both you and your mum. We'll be sure to pass your feedback on to the staff, who will be truly touched by your comments.
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Review from V W (Wife of Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Willowcroft for 4 years he has been very well cared for in that time.The staff are friendly and caring treating people with kindness and dignity when they themselves have outbursts to content with from patients. I am always kept informed of any problems arising with my husband.
I have always found the home to be clean and welcoming.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftWe are very pleased to hear that your husband has been so well cared for over the past four years, and that you feel our team provides support with kindness, dignity, and understanding. We recognise that caring for individuals who may experience moments of distress can be challenging, and we truly value your acknowledgement of the compassion and professionalism shown by our staff. It is also reassuring to know that you are kept well informed and that you find the home clean, friendly, and welcoming whenever you visit. Your feedback means a great deal to the team and will be shared with them as encouragement to continue delivering high-quality, person-centred care.
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Review from J C (Son of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, a resident of Willowcroft, has vascular dementia, and I must say, the care she receives from the staff is above and beyond what her family could give her. It is sad to see one's mother with vascular dementia, and all the issues that encompasses, but to know she is in the best place to suit
her complicated needs, is safe, fed well, clean, and as healthy and happy as can be expected, is a godsend to her family. The staff do an excellent job, and cannot be praised enough. All the staff I have had dealings with at Willowcroft have been first class. Their work and dedication is very much appreciated by me and the rest of my family. Thank you, Willowcroft, for everything you do.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you so much for taking the time to share such a heartfelt review. We truly appreciate your kind words and are grateful for the trust you and your family have placed in us. We understand how difficult it can be to see a loved one living with vascular dementia, and it means a great deal to know that you feel reassured by the care your mother receives at Willowcroft. Supporting residents with complex needs in a safe, comfortable, and compassionate environment is always our priority. Your recognition of our team's dedication and compassion is incredibly important to us. We're proud to hear that your mother feels safe, well cared for, and as happy as possible, and that our staff have made such a positive impression on you and your family. Thank you again for your kind feedback, we will be sure to share your words with the whole team at Willowcroft.
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Review from Neil B (Son of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents were in Willowcroft until the end of January, when my mother sadly passed away, the care shown by all the staff members was above and beyond their job description. The care shown to both my parents in the fortnight running up to mum passing was unbelivable, and also to myself and my
two brothers
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you for taking the time to share your experience, and please accept our sincere condolences on the loss of your mother. We're truly grateful for your kind words about the care your parents received at Willowcroft. Supporting both residents and their families during such a difficult time is incredibly important to us, and we're glad to hear that our team were able to provide comfort, compassion, and dignity in your mother's final days. It means a great deal to know that you and your family felt supported as well. Your feedback will be shared with the whole team, who will deeply appreciate your recognition of their care and dedication.
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Review from Amanda H (Daughter of Resident) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Willowcroft for many years now. During this time I have been extremely pleased with the level of service provided by professional, caring and dedicated staff members throughout the service. Mum has been supported to join daily activities, has eaten well, been looked after during
illness and overall she has been treated with respect and dignity by the friendliest and loving people a firm could hope to have as members of their staff. I am happy that my mum is being looked after around the clock and that all her needs are being met at a very high standard. Mums room is always clean and tidy and she is always having a chat or a giggle with the lovely staff. We are always informed of mums health and of any incidents.
Every time I visit, either with or without my husband, we are always greeted with a warm smile. We cannot thank the staff enough for what they do 24/7.
I would highly recommend Willowcroft and am so thankful that mum is being looked after there.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you so much for taking the time to share such a heartfelt review. It truly means a great deal to us. We are delighted to hear how happy you are with the care and support your mum has received over the years. Providing a safe, warm, and respectful environment where residents can enjoy meaningful activities, companionship, and high-quality care is at the heart of everything we do. Your kind words about our team's professionalism, compassion, and dedication will be shared with them, they will be incredibly proud to know the positive impact they've made.
It's especially reassuring to hear that you feel well-informed and welcomed during your visits, as maintaining strong communication with families is very important to us. Thank you again for your recommendation and for placing your trust in us to care for your mum. We are privileged to be part of her journey and will continue to ensure she receives the highest standard of care every day.
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Review from G S (Son of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I've been to see my dad I've had nothing but friendly and professional interaction with the staff, who show consideration and professionalism when they are dealing with what is sometimes very frustrating and difficult situations and am very happy with what is being provided for for my dad.
When I've contacted the management team I've had nothing but professional kindness and compassion with any inquiries I've had to make and once again could not be happier.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you for taking the time to share such a thoughtful review. We're so pleased to hear that every visit to see your dad has been met with friendly and professional support from our team. Your recognition of the care, patience, and professionalism shown by staff, especially in more challenging situations means a great deal to us. We're also glad that your experiences with the management team have been positive, and that you've felt kindness and compassion in all your interactions. Most importantly, it's wonderful to know that you are happy with the care and support your dad is receiving. Thank you again for your kind words-they are truly appreciated.
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Review from C H (Daughter of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find Willowcroft a warm & friendly home. All the staff are amazing helpful & kind.
The relationship between staff and family members is excellent. Always keeping us informed & up to date. The residents always seems happy & content. I have nothing but praise for this home.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you so much for your kind and thoughtful feedback about Willowcroft. We're delighted to hear that you find the home warm and friendly, and that our team has made such a positive impression. It means a great deal to us that you feel supported, informed, and included. Building strong relationships with families is incredibly important, and we're pleased this has been your experience. Your comments about our residents being happy and content are especially rewarding, as their wellbeing is at the heart of everything we do. We truly appreciate your praise and thank you for taking the time to share your experience.
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Review from N M (Son of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
We celebrated our mother's 100th birthday in January and we were very delighted with the effort the staff made to facilitate a family party (21 of us) in Willowcroft. We were able to use the conservatory and they decorated the room for the occasion. They also provided glasses and plates etc although
we decided to bring our own catering needs ( they did offer to provide if we wanted). The staff were very helpful and caring ensuring getting mother ready for the party. The day was a great success.
My only slight disappointment was visiting the following week I noticed that all birthday cards and best wishes had been tidied away in a box ( no problem with that) with the exception of her birthday card from King Charles. Nobody seemed to know what had happened to it after it had been displayed on her window sill. Fortunately we have some photos of the card but there has been no signs of the actual card to date although the staff were asked to keep an eye out for it!
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you so much for taking the time to share your experience with us. We are delighted to hear that your mother's 100th birthday celebration was such a special and successful occasion. It was a real pleasure for our team to be part of such a wonderful milestone, and we're so glad the conservatory, decorations, and support from staff helped make the day memorable for you and your family. Your kind words about the team's care and attentiveness, especially in helping your mother prepare for the celebration, mean a great deal to us. We are, however, very sorry to hear about the missing birthday card from His Majesty King Charles. We completely understand how special and sentimental this item is, and we sincerely apologise for any upset caused. Please be assured that we will continue to make enquiries with the team and keep a close eye out for it. If there are any updates, we will ensure you are informed straight away. Thank you again for your thoughtful feedback.
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Review from Alan B (Son of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father and mMother have been in Willowcroft for nine years and five years respectively. They have always been treated with the best care possible. The staff are always professional and friendly and make the home a very comfortable place for the residents to live. My mother sadly passed away at the
end of January she was 94. I cannot praise the staff highly enough for the excellent care they gave to mother for last ten days of her life as well as caring for my father I will be for ever grateful. I have written reviews several times over the years, that my parents have been residents the standards never drops.
The staff are a credit to the management. I always recommend this place as one of the best care homes in the area.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you so much for your heartfelt and deeply moving review. We are truly sorry for the loss of your mother, and we feel honoured to have been able to care for her during her final days. Your kind words about the compassion, dignity, and support shown to her and to your father mean more than we can express. It is a privilege to be there for families at such important and emotional times. We're also incredibly grateful for your continued trust in Willowcroft over the past nine years. Hearing that our standards have remained consistently high and that our team has made your parents feel comfortable and well cared for is exactly what we strive for every day. Your recommendation and ongoing support mean the world to us. We will be sure to share your lovely feedback with the whole team, they will be very touched. Thank you again for taking the time to share your experience.
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Review from Linda B (Daughter of Resident) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A Care Home that really does CARE. They really look after my mum. It's clean, welcoming and I feels like a home. I really cannot fault the care and support the team give at Willowcroft and wish another relative of mine at another care home had the care mum has and to such a high standard. I wouldn't
hesitate on recommending them to other people.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you so much for your kind and heartfelt review. It truly means a great deal to us to hear that your mum feels well cared for and at home at Willowcroft. We are especially pleased that you find the environment clean, welcoming, and homely, this is exactly what we strive to create for all our residents and their families. Your recognition of the team's dedication, compassion, and high standards of care is incredibly appreciated and will be shared with everyone. It's wonderful to know you would recommend us to others, and we're grateful for the trust you place in us to care for your mum.
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Review from Christopher W (Son of Resident) published on 10 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willowcroft is an excellent care home and my mum seems very happy there. The staff are caring and must have the patience of a saint. My only gripe is my mum is on the first floor, but unfortunately two of her best friends are now down on the ground floor, and one she went to school with; occasionally
mum would ask for them and thinks are are dead. I am not sure why they were taken down but personally I think it was a bit cruel for mum and her friends.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you very much for your kind words about Willowcroft. We're so pleased to hear that your mum is happy with us and that you've found our team to be caring and supportive-it truly means a lot. We're also really sorry to hear about your concerns regarding your mum's friends moving to the ground floor. We completely understand how upsetting and confusing this can feel for both residents and their families, especially when those friendships are so important. Please be assured that any decisions about room moves are made with residents' individual care needs, safety, and wellbeing in mind. That said, maintaining meaningful relationships is equally important to us. We would really welcome the opportunity to speak with you and explore ways we can help your mum stay connected with her friends, whether through supported visits or shared activities. Thank you again for your feedback-it helps us to continually improve the care and support we provide.
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Review from G W (Niece of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I visit my aunt the staff are always extremely helpful , from admission into the home where security is a priority, until when I leave and they always let me out with a friendly smile . They are always attentive and friendly. My Aunt feels safe and well cared for in the home and it is nice
she can have a laugh with the staff . This gives me peace of mind knowing she is safe and happy . Couldn't wish for a better home or more helpful staff . Thank you for all they do .
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you so much for your kind and thoughtful review. It truly means a great deal to us that you've taken the time to share your experience. We're delighted to hear that you feel welcomed and supported every time you visit, and that our team's friendliness, attentiveness, and focus on security have made a positive impression. Creating a safe, warm, and happy environment for both our residents and their loved ones is at the heart of everything we do. It's especially lovely to know that your aunt feels comfortable, well cared for, and able to enjoy moments of laughter with our staff - those connections are incredibly important to us. We're so pleased we can give you that peace of mind. Your kind words will be shared with the whole team, who will be very proud to know their efforts are appreciated. Thank you again for your support.
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Review from S B (Daughter of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are excellent at this care home, they are very friendly and welcoming and always have time for a chat. I'm always informed and updated when anything happens with my dad medically. My dad is a very fussy eater and staff always give him alternative options if there aren't things on the menu
that he wants to eat.
Rooms are comfortable, again staff very accommodating with things my dad wants in his room, his room has been made very homely for him.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you so much for your wonderful review. We're delighted to hear that you've had such a positive experience with our team. Providing a friendly, welcoming environment where families feel informed and reassured is incredibly important to us, so it's lovely to know you feel well updated about your dad's care. It's also great to hear that our team has been able to accommodate your dad's preferences, especially when it comes to meals. We understand how important it is that residents enjoy their food, and we always aim to offer flexibility and choice wherever possible. We're so pleased that his room feels comfortable and homely too-creating a personal space that reflects each resident's needs and preferences is something we truly value. Thank you again for your kind words and for trusting us with your dad's care.
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Review from J M (Daughter-in-law of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been resident at Willowcroft since July 2025. The staff have been very caring and helped her settle into the new routine, she has been treated with kindness and compassion. She has a.lovely room which looks out over the garden. It's a relief to know that she is in a safe environment.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you so much for your kind and thoughtful review. It truly means a great deal to us. We're delighted to hear that your mother-in-law has settled well into life at Willowcroft and that our team has been able to support her with kindness and compassion during this transition. Creating a warm, safe, and welcoming environment for our residents is always our top priority, so it's wonderful to know this has brought you peace of mind. We're especially pleased that she's enjoying her room and the garden views-those little touches can make such a difference to everyday comfort and wellbeing. Thank you again for your feedback and for trusting us with your mother-in-law's care.
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Review from Justine P (Daughter of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are friendly, kind, and professional. Always ready to help and care. The home is always clean and tidy. Each room is comfortable and homely. Always kept informed of mum's health and incidents. Can't recommend this care home enough.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you so much for your wonderful review of Willowcroft. It means a great deal to hear that our team's friendliness, kindness, and professionalism have made such a positive impression. Providing a clean, comfortable, and homely environment is something we take great pride in, and we're delighted that this has been reflected in your experience. We are especially pleased to know that you feel well-informed about your mum's health and care. Maintaining open and transparent communication with families is incredibly important to us. Your recommendation means a lot to everyone at Willowcroft, and your feedback will be shared with the whole team.
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Review from Trevor L (Son of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Willowcroft since being compelled to leave her home after a fall, being admitted to hospital first, then welcomed to Willowcroft on a permanent basis. Mum was self sufficient at home and, having lived there for 70 years, it was a very tough time for her and the family in accepting what
was, really, unavoidable.
However, 5 months later, Mum has settled very well, and is comfortable, warm, fed, & watered very satisfactorily. I personally feel she is actually better off in the home as it takes all the pressures away of living on her own at a very old age. The staff, without exception, are always very willing to help with whatever is necessary in making the residents feel at home.
Thank you to all the carers & management at Willowcroft for your efforts to ensure Mum's happiness & acceptance of the situation. All of the family are at ease now as we know the care for our dear old Mum is exemplary.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you so much for taking the time to share this heartfelt review. We understand how difficult and emotional the transition can be when a loved one leaves their home after so many years, and we're truly grateful for the trust you and your family placed in Willowcroft during such a challenging time. It's wonderful to hear that your mum has settled in well and is feeling comfortable, supported, and cared for. Our team strives to create a warm, welcoming environment where every resident feels at home, and your kind words mean a great deal to all of us. Knowing that your family now has peace of mind is exactly what we hope to provide. Thank you again for your appreciation and for recognising the efforts of our carers and management. It is a privilege to look after your mum, and we remain committed to ensuring her continued comfort and happiness.
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Review from M L (Son of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we wanted to let you know what an excellent experience our mum and we had during the two and half years she was resident in Willow Croft care home before passing in February.


We can't fault the care and support our mum received from the team at Willow Croft.


Having not had experience

of carehomes, we weren't sure what to expect, however we quickly realised mum was in the right place and was getting the professional, friendly and loving support that she needed.


All the staff that we met were always caring and understanding even when mum could be a little difficult, and there were particular members of the team who went the extra mile and we felt mum had a special place in their hearts. They made her stay there more engaging and comfortable than we had expected.


We wanted to let you know how amazing they were, which not only made mums last few years and days as good as they could have been, but also supported us as a family throughout, making it easier to deal with.

Reply from Rhiannon Freeman-Gray, on behalf of the team at WillowcroftThank you so much for sharing this review - your kind words mean a lot to the whole team. It was a privilege to care for your mum, and we're so pleased that she was comfortable and happy at Willowcroft. We're so sorry for your loss, and if there's ever anything more we can do for you or your family, please don't hesitate to get in touch.
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Review from Neil B (Son of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In short, Willowcroft is a very good care home, they look after the needs of my mum & dad. They know the way they both tick. All in all I'm very happy that my parents are in Willowcroft.
Reply from Rhiannon Freeman-Gray, on behalf of the team at WillowcroftThanks for taking the time to write this review, which we really appreciate. We're so glad your parents are both settled at Willowcroft and that you're happy with the care they're receiving. If there's ever anything more we can do for you or them, please just let us know.
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Review from J U (Son of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved in Jan 25 and he settled straight away. He seems to be very happy there. The staff are excellent and the support they've shown has been great.
Keep the good work up all at Willowcroft.
Reply from Rhiannon Freeman-Gray, Regional Marketing Manager at WillowcroftThank you so much for this lovely review - your kind words mean so much to the whole team! We're delighted your dad has settled in so well and it's a privilege to have him at Willowcroft.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P T (Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care is outstanding.
Couldn't ask for anywhere better.
So person centred and understanding of mt needs.
We are a big family.
Reply from Rhiannon Freeman-Gray, Regional Marketing Manager at WillowcroftThank you so much for these lovely words! Your wonderful feedback means so much to the whole team, and we're so happy you feel Willowcroft is one big family - we couldn't agree more!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Willowcroft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.689 for Willowcroft is calculated as follows: ( (266 Excellents x 5) + (82 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 363 Ratings = 4.689
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willowcroft is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (6)

Carol

Carol Wootton

Job Title: Home Manager Joined: 2009

Carol joined the Trust in 2009 and has worked in the care sector for 17 years. Carol started working as a carer at the age of 17 after completing her work experience at the age of 14 in a care home. She enjoyed spending time with the elderly so much and really felt that she could help by making a difference in people’s lives.


Carol has a Level 3 in Effective Management, Level 5 Diploma in Leadership for Health and Social Care; Adults Residential Management and in her spare time she likes reading, going to the gym and walking.


An interesting fact about Carol is that in 2017 she took part in a sensory challenge where she was blindfolded for 7 hours! Carol arranged this with support from the Wiltshire Blind Society and had the opportunity to talk on Wiltshire Sound radio. As part of this, she raised money for the resident's amenities fund and for Wiltshire Sound.

Sam

Sam Emm

Job Title: Deputy Home Manager Joined: 2012

Sam is the Deputy Manager at Willowcroft and has worked for the Trust in various roles since 2012. Sam is an experienced Deputy Manager who has worked hard to support the team in moving over to an electronic care plan system. Sam is very passionate about the care of the residents and likes to make sure that all the residents are treated in a person-centred manner.


In Sam’s spare time, he likes to spend time with his family and enjoys socialising, exploring and playing games on his PlayStation 5.

Dea

Dea Burtt

Job Title: Care Leader Joined: 2014

Dea first joined the Trust in July 2014 after working in domiciliary care for many years. Dea joined the care sector when she left school as she wanted to help people and has done this her whole working life. Dea is the medication lead at Willowcroft and works hard to ensure the residents get the best possible care.


In Dea’s spare she times she enjoys walking her dog and socialising with friends.

Beata

Beata Kohalmi

Job Title: Activity Co-Ordinator Joined: 2015

Beata joined the Trust in 2015 and has worked in the care sector for 4 years. Beta started at Willowcroft as a housekeeper and then transferred to activities. Beata decided to join the care sector as she enjoyed spending time at the care home as a visitor prior to joining as an employee. When Beata has time off she works hard to raise funds for the care home and makes up activities at home for the residents to use.
In Beata’s spare time she takes care of her two daughters and takes them to many activities including Brownies, Gymnastics, Swimming and Cheerleading.

Andy

Andy

Job Title: Handyman Joined: 2019

Andy joined the trust in February 2019. Prior to this Andy was a driver for u-drive and had many years’ experience working as a handy person in a hotel in Bournemouth. Andy decided to join the care sector as he had been looking for a job he could do for the rest of his career, he wanted to be helpful and work with his hands. Since joining the Trust Andy supports one of the residents with handy person duties around the home.


Andy, in his spare time, enjoys reading and watching documentaries on space and science.

Marie

Marie

Job Title: Care Leader Joined: 2013

Marie has worked at Willowcroft for 7 years, she started as a carer and then progressed to her current role as care leader. Marie prior to this was a trainee hairdresser and decided to change careers as she wanted to make a difference. Marie is the homes nutrition and infection control lead and takes these roles very seriously. In Marie’s spare time she looks after her children and binge watches box sets with her husband.

Frequently Asked Questions about Willowcroft

What types of Care is Willowcroft registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willowcroft have?

There are 42 Single Rooms.

What are the Facilities & Services at Willowcroft?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willowcroft to the centre of Salisbury?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowcroft to verify any information. View our terms and conditions. Willowcroft has an Enhanced Service - more info.