Willowcroft

Odstock Road, Salisbury SP2 8BG
Review Us
9.7 84 Reviews
  • Willowcroft, Salisbury
Willowcroft is a forty-two capacity care home located in Salisbury, dedicated to person-centred methods and offering quality dementia, disability and mental health-related care.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1195 – £1360
  • Self-Funded Residential Dementia Care: £1385 – £1445
  • RESPITE Self-Funded Residential Care: £1330 – £1495
  • RESPITE Self-Funded Residential Dementia Care: £1520 – £1595

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Willowcroft to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Carol Wootton (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996

Room Information

  • Single Rooms (42)

Willowcroft Reviews (84)

Total of 84, showing 1-20
9.7

Willowcroft has a Review Score of 9.7 (9.726) out of 10, based on 23 reviews in the last 2 years. Over all time Willowcroft has 84 reviews.

Overall Experience

  • 56
  • 26
  • 2
  • 0
  • 0

Date Published

84
5
12
23
61

Review from M L (Son of Resident) published on 14 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we wanted to let you know what an excellent experience our mum and we had during the two and half years she was resident in Willow Croft care home before passing in February.


We can't fault the care and support our mum received from the team at Willow Croft.


Having not had experience

of carehomes, we weren't sure what to expect, however we quickly realised mum was in the right place and was getting the professional, friendly and loving support that she needed.


All the staff that we met were always caring and understanding even when mum could be a little difficult, and there were particular members of the team who went the extra mile and we felt mum had a special place in their hearts. They made her stay there more engaging and comfortable than we had expected.


We wanted to let you know how amazing they were, which not only made mums last few years and days as good as they could have been, but also supported us as a family throughout, making it easier to deal with.

Reply from Rhiannon Freeman-Gray, on behalf of the team at Willowcroft

Thank you so much for sharing this review - your kind words mean a lot to the whole team. It was a privilege to care for your mum, and we're so pleased that she was comfortable and happy at Willowcroft. We're so sorry for your loss, and if there's ever anything more we can do for you or your family, please don't hesitate to get in touch.

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Review from Neil B (Son of Resident) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In short, Willowcroft is a very good care home, they look after the needs of my mum & dad. They know the way they both tick. All in all I'm very happy that my parents are in Willowcroft.

Reply from Rhiannon Freeman-Gray, on behalf of the team at Willowcroft

Thanks for taking the time to write this review, which we really appreciate. We're so glad your parents are both settled at Willowcroft and that you're happy with the care they're receiving. If there's ever anything more we can do for you or them, please just let us know.

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Review from J U (Son of Resident) published on 12 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved in Jan 25 and he settled straight away. He seems to be very happy there. The staff are excellent and the support they've shown has been great.
Keep the good work up all at Willowcroft.

Reply from Rhiannon Freeman-Gray, Regional Marketing Manager at Willowcroft

Thank you so much for this lovely review - your kind words mean so much to the whole team! We're delighted your dad has settled in so well and it's a privilege to have him at Willowcroft.

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Review from P T (Resident) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care is outstanding.
Couldn't ask for anywhere better.
So person centred and understanding of mt needs.
We are a big family.

Reply from Rhiannon Freeman-Gray, Regional Marketing Manager at Willowcroft

Thank you so much for these lovely words! Your wonderful feedback means so much to the whole team, and we're so happy you feel Willowcroft is one big family - we couldn't agree more!

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Review from Margaret J (Niece of Resident) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt moved in to Willowcroft in January and settled in really quickly with the help of lovely carers. She loves her little room which looks out over the garden and is enjoying her food . She now has other people to socialise with which she did not have when living on her own.

Reply from Rhiannon Freeman-Gray, Regional Marketing Manager at Willowcroft

Thanks ever so much for this lovely review. We're so glad that your aunt has settled in well and that you're so happy with the care she's receiving. If there's ever anything more we can do for you or your aunt, please just let us know.

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Review from B B (Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very good and friendly.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

Thank you for taking the time to write us a review - it means a lot to us. We're very glad to have you with us at Willowcroft, and if we can help in any way, just let us know.

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Review from S H (Resident) assisted by family/friend published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is lovely here. Friendly staff who are kind and helpful.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

It's a pleasure to have you with us at Willowcroft, and we're delighted you're happy here. Thank you very much for writing us a review - it means a lot to us. Please don't hesitate to ask if we can anything more to support you.

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Review from A B (Daughter-in-law of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father-in-law have resided at Willowcroft for several years. They are comfortable and happy here and are always well looked after by the staff, who are very attentive, caring, cheerful and friendly. In fact the staff recently helped my in-laws celebrate their 70th wedding anniversary by
providing a buffet and entertainment for family and friends (and of course fellow residents) in the beautiful garden and sun-room. It's comforting to know that they are being treated so well.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

We're delighted that your mother and father-in-law are so happy with us here at Willowcroft and it's lovely to see them both settled. We are all in awe of their 70th anniversary! If there is ever anything else we can do for them or the rest of your family, please don't hesitate to ask.

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Review from C B (Son of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum and dad are both residents and have been there for more than three years. The staff are very friendly and caring, always taking time to keep us up to date with our parents' wellbeing. Willowcroft seems to be a very happy place for both residents and staff (this is very evident when you walk through
the front door.). I would have no problem in recommending this care home to others. Thank you for your continuous efforts and high standards.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

Thank you for your recommendation of Willowcroft. It's a privilege to have your parents with us. We appreciate you taking the time to write us a review, and if there is ever anything else we can do to support them, please just let us know.

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Review from G B (Granddaughter of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Grandparents seem as content here as they could be in a care home. Staff don't seem fake around visitors, and maintain cheer. Place has always seemed clean and happy. Activities include 'how many words can be made from the letters in 'UNFORTUNATE''.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

Thank you for taking the time to write us a review, and for your feedback. It's lovely to have your grandparents at Willowcroft, and we're so happy with how they've taken to life here. Do let us know if there is anything else we can do to support them, or your family.

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Review from C G (Partner of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, my partner stayed for respite. He loved it, felt safe, staff are lovely and caring, kind to him, wants to go back. Very homely, thank you Willowcroft for looking after him so well.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

That's so nice to hear that your partner would love to come back - it would be our pleasure! Thank you for taking the time to write us a review. We do appreciate it.

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Review from D L (Friend of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowcroft is one of the best care homes in the area. It's got friendly staff and caring staff. It's situated just five minutes from the city centre. It's looked after many residents over the years and I would always recommend it to anyone who wants their elderly families to be taken care of by their
kind and friendly staff.

Reply from Helen Dearing, On behalf of the team at Willowcroft

Thank you for your lovely review, this has made our day. It's always nice to be recommended. Our staff will be so thrilled to read how friendly and caring you think they are. Do come and say hi next time you are visiting.

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Review from M R (Friend of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit a friend in Willowcroft and she is happy there. The staff always make me feel welcome and I have enjoyed playing Bingo. The home is clean, there is always a nice tumble dryer smell at the front door. I haven't ticked all the ratings as some elements are not relevant to me.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

We appreciate you taking the time to write us a review, thank you. We're glad to hear your friend is happy here and that you enjoy coming to visit - we always love to see friends and family!

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Review from Carolyne B (Daughter-in-law of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My in-laws have been residents at Willowcroft for a few years now and I have always felt that they have been very well cared for. The staff are warm and welcoming to residents and visitors and keep the family up to date.
Last weekend Willowcroft hosted a party to celebrate my in-law's 70th Wedding
Anniversary for 20 family and friends. A couple of members of staff, who were off duty, also came in to celebrate with us. Willowcroft also arranged to have a singer to entertain everyone.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

We appreciate you taking the time to give us some feedback and share your experiences with Willowcroft. What an achievement getting to a platinum wedding anniversary! Definitely cause for celebration and we're honoured to have been able to help mark your in-laws' special day. If there is any more we can do to support your family, please just let us know.

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Review from A B (Son of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom and dad had their 70th wedding anniversary party last Saturday, the home as per usual excelled. They laid on a singer to come up and sing songs from all residents' eras which they all enjoyed then a buffet was laid on.
My father has been a resident here for 7 years and my mother for 3 years
since they have been here they have been treated to a very high standard and are very happy. The staff are very caring and treat them like their family. I would recommend Willowcroft to anyone thinking of placing a loved one in care.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

Thank you for your kind feedback! It's been an absolute pleasure and a privilege to have your parents with us, and to throw them a party for their 70th wedding anniversary - a milestone like that can't go by without a celebration! If there is any more we can do to support your family, please just let us know.

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Review from Pauline B (Daughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about the experience was wonderful and caring. Could not ask for anything more.
Staff were so thoughtful to residents, family and guests.
The entertainment was really good also.
Our guests were all really impressed at the care and love that residents are shown.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

Thank you very much for your kind words - we really do appreciate it and we're grateful for you taking the time to write us a review sharing your experiences of Willowcroft. If there is anything else we can do for you, please don't hesitate to ask.

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Review from J D (Daughter-in-law of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent her last days at Willowcroft. The care they gave her was exceptional. I have visited the home a few times and have always been met with a warm welcome. The manager clearly cares about the residents and ensures there are plenty of activities.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

We are so sorry for your loss. It was an honour to care for your mother-in-law. If there is anything more we can do to support your family, please don't hesitate to ask. We appreciate you taking the time to write us a review.

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Review from J R (Husband of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Willowcroft for almost three years, and apart from the first six months due to covid restrictions, I have been able to visit every week. During this time I have never had cause to complain about her care of wellbeing and the staff have always been helpful and sympathetic.
I do not have any experience of other care homes but I would have no problem recommending Willowcroft.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

It's a pleasure to care for your wife at Willowcroft and we are glad to have you both as part of our family here. If there is anything more we can do for you both, please just let us know. We appreciate your feedback and thank you for taking the time to write us a review.

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Review from A T (Friend of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly they all doing a job I do not expect it's very easy at times for the staff. I visit my friend with her husband, she seems very happy, lovely and clean and has a nice room and lovely staff.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

We're so glad that your friend is happy with us at Willowcroft - we're glad to have her as part of our family here. Thank you for taking the time to share your experiences of our home.

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Review from J R (Son of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in earlier this year after having had a stroke and extended hospital stays which left her unsettled and fearful of change. The staff made her feel safe and she settled in quickly. The home facilitated her rehab and visits from social services, helped with confusing paperwork, and medical
appointments, helped us host a surprise birthday party and lots of other things that made mum's transition easier. The staff are helpful and approachable and the rooms are clean and well presented. There are a few pets which makes it homely and a nice place to be in the summer with the gardens.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

What lovely feedback, thank you! It's our pleasure to have your mother with us at Willowcroft, and we're so glad that she has settled with us here. We are always happy to help where we can, so if there is anything more we can do to support your mother or the rest of the family, please just let us know.

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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Willowcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Willowcroft is calculated as follows: ( (197 Excellents x 5) + (60 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 263 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willowcroft is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (6)

Carol

Carol Wootton

Job Title: Home Manager

Joined: 2009

Carol joined the Trust in 2009 and has worked in the care sector for 17 years. Carol started working as a carer at the age of 17 after completing her work experience at the age of 14 in a care home. She enjoyed spending time with the elderly so much and really felt that she could help by making a difference in people’s lives.


Carol has a Level 3 in Effective Management, Level 5 Diploma in Leadership for Health and Social Care; Adults Residential Management and in her spare time she likes reading, going to the gym and walking.


An interesting fact about Carol is that in 2017 she took part in a sensory challenge where she was blindfolded for 7 hours! Carol arranged this with support from the Wiltshire Blind Society and had the opportunity to talk on Wiltshire Sound radio. As part of this, she raised money for the resident's amenities fund and for Wiltshire Sound.

Sam

Sam Emm

Job Title: Deputy Home Manager

Joined: 2012

Sam is the Deputy Manager at Willowcroft and has worked for the Trust in various roles since 2012. Sam is an experienced Deputy Manager who has worked hard to support the team in moving over to an electronic care plan system. Sam is very passionate about the care of the residents and likes to make sure that all the residents are treated in a person-centred manner.


In Sam’s spare time, he likes to spend time with his family and enjoys socialising, exploring and playing games on his PlayStation 5.

Dea

Dea Burtt

Job Title: Care Leader

Joined: 2014

Dea first joined the Trust in July 2014 after working in domiciliary care for many years. Dea joined the care sector when she left school as she wanted to help people and has done this her whole working life. Dea is the medication lead at Willowcroft and works hard to ensure the residents get the best possible care.


In Dea’s spare she times she enjoys walking her dog and socialising with friends.

Beata

Beata Kohalmi

Job Title: Activity Co-Ordinator

Joined: 2015

Beata joined the Trust in 2015 and has worked in the care sector for 4 years. Beta started at Willowcroft as a housekeeper and then transferred to activities. Beata decided to join the care sector as she enjoyed spending time at the care home as a visitor prior to joining as an employee. When Beata has time off she works hard to raise funds for the care home and makes up activities at home for the residents to use.
In Beata’s spare time she takes care of her two daughters and takes them to many activities including Brownies, Gymnastics, Swimming and Cheerleading.

Andy

Andy

Job Title: Handyman

Joined: 2019

Andy joined the trust in February 2019. Prior to this Andy was a driver for u-drive and had many years’ experience working as a handy person in a hotel in Bournemouth. Andy decided to join the care sector as he had been looking for a job he could do for the rest of his career, he wanted to be helpful and work with his hands. Since joining the Trust Andy supports one of the residents with handy person duties around the home.


Andy, in his spare time, enjoys reading and watching documentaries on space and science.

Marie

Marie

Job Title: Care Leader

Joined: 2013

Marie has worked at Willowcroft for 7 years, she started as a carer and then progressed to her current role as care leader. Marie prior to this was a trainee hairdresser and decided to change careers as she wanted to make a difference. Marie is the homes nutrition and infection control lead and takes these roles very seriously. In Marie’s spare time she looks after her children and binge watches box sets with her husband.

Frequently Asked Questions about Willowcroft

What types of Care is Willowcroft registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willowcroft have?

There are 42 Single Rooms.

What are the Facilities & Services at Willowcroft?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willowcroft to the centre of Salisbury?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowcroft to verify any information. View our terms and conditions. Willowcroft has an Enhanced Service - more info.