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Willowcroft

Odstock Road, Salisbury, Wiltshire SP2 8BG
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Nothing is too much trouble for the staff who all work very hard to care for Grandad.T L(Granddaughter of Resident/Service User)
Willowcroft, Salisbury
Willowcroft, Salisbury
My friend always talks about how great everyone is and how they love living there.Katherine S(Friend of Resident/Service User)
Willowcroft, Salisbury

Willowcroft is a forty-two capacity care home located in Salisbury, dedicated to person-centred methods and offering quality dementia, disability and mental health-related care.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Care Provided by Willowcroft

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,290 - £1,470£1,435 - £1,615
Residential Dementia Care£1,495 - £1,560£1,640 - £1,725
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Willowcroft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Carol Wootton(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996

Room Information

  • Single Rooms (42)

Willowcroft Reviews (98)

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9.7

Willowcroft has a Review Score of 9.7 (9.697) out of 10, based on 30 reviews in the last 2 years. Over all time Willowcroft has 98 reviews.

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Showing 98 reviews matching selected criteria
Review from E H (Daughter-in-law of Resident) published on 19 September 2018 Submitted via Postal Card
Overall Experience

We always get a warm welcome. The staff are well informed about residents and communicate with visitors, even offering us drinks. The garden is well kept and provide interest for residents.

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Review from Simon S (Son of Resident) published on 5 September 2018 Submitted via Postal Card
Overall Experience

My dad is given kind, sensitive and appropriate care. Willowcroft is friendly and I feel comfortable there.

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Review from Susan Q (Friend of Resident) published on 23 August 2018 Submitted via Postal Card
Overall Experience

My friend has now been in Willowcroft for several months and I visit her regularly each week. I have always found the staff excellent - listening to and responding to the patient's needs. I have always felt very uplifted at the end of my visit as I know she is in a clean, safe and caring place.

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Review from Robert H (Husband of Resident) published on 17 August 2018 Submitted via Postal Card
Overall Experience
It would be better if the rooms had their own en-suite toilets.

The meals are very basic. To have a little sometimes would be appreciated.

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Review from Anthony M (Relative of Resident) published on 17 August 2018 Submitted via Postal Card
Overall Experience

The only aspect which could be improved is en-suite facilities but this building would be difficult to achieve this.

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Review from Sheila Y (Resident / Service User) published on 16 August 2018 Submitted via Postal Card
Overall Experience

My experience living in Willowcroft has been fantastic. The care I have received from all the staff is first class. Nothing is too much trouble they will help you all the time and the patience the staff have with the more disabled residents is second to none. I cannot thank them enough.

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Review from Margaret S (Resident / Service User) published on 7 August 2018 Submitted via Postal Card
Overall Experience

I have been very happy here at Willowcroft. All of the staff are so caring and helpful. I would recommend it to anyone. I had been very poorly before I came here and very unhappy but they soon put a smile on my face. I loved going in the garden and I liked talking to the other residents.

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Review from Shelley O (Friend of Resident) published on 6 August 2018 Submitted via Postal Card
Overall Experience

Staff are kind and protective of dignity. Tried different ways to encourage my friend to interact with others, eat and drink properly and quell anxiety when needed.

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Review from S H (Daughter of Resident) published on 19 July 2018 Submitted via Postal Card
Overall Experience

I visit Willowcroft once a week to see my mother. From what I've seen of the staff and conditions, I would say that the care home is satisfactory. I do not live in Salisbury. I live in Bristol. It was my brother's decision to place our mother there not mine. Overall mother seems happy and comfortable. She is also getting the care she needs.

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Review from S Q (Friend of Resident) published on 9 July 2018 Submitted via Postal Card
Overall Experience

My good friend was accepted for temporary residence at the end of May 2018 from hospital. I have found the staff and care of the residents to be excellent and the home is generally light, bright and cheerful. Unfortunately, there is a lingering smell of urine evident on the 1st floor and my friend's mattress is stained and has a lingering smell of past users! The mattress is in dire need of replacement as is the bed linen.

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Review from D H (Son of Resident) published on 9 July 2018 Submitted via Postal Card
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Caring staff.

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Review from V L (Friend of Resident) published on 1 May 2018 Submitted via Postal Card
Overall Experience

Staff polite and friendly. Lots of smiles in a very difficult. My neighbour is here for a short-term placement whilst permanent accommodation is sought.

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Review from Michael A (Brother-in-law of Resident) published on 27 September 2017 Submitted via Postal Card
Overall Experience

My connection with Willowcroft is to visit my wife's sister. Who has been there for 2-3 years now. From our observations on visiting Willowcroft are very caring to the people in their care. We have noticed that several functions and the occasional trips out are available for those able to do so. The whole care home is very clean, tidy and a pleasant garden area for those who wish to sit outside.

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Review from Eileen A (Sister of Resident) published on 27 September 2017 Submitted via Postal Card
Overall Experience
I go to see my sister every week and staff are very welcoming to me.

I also go up when they have some entertainment evenings and I see how the ladies really enjoy themselves and enter into the spirit.

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Review from James F (Son-in-law of Resident) published on 27 September 2017 Submitted via Postal Card
Overall Experience
My mother in law is receiving excellent care.
She is happy, warm and totally at ease with her situation.
The care home provides for all of her needs.
The carers are dedicated, polite and always ready to help.

Thank you.

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Review from Marion F (Daughter of Resident) published on 27 September 2017 Submitted via Postal Card
Overall Experience
Mum has been a resident in Willowcroft since December 30th, 2015.
She is safe, secure, warm and well cared for.
The staff are truly dedicated, cheerful and always happy to help in any way.

I can't speak highly enough of Willowcroft and would recommend it to any friends in my situation.

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Review from R F (Regular Volunteer) published on 21 July 2017 Submitted via Postal Card
Overall Experience
Cleanliness is good and there is no odour, which is rare. People are mostly asleep in their chairs but the alert ones do have some occupations available to them. The staff are polite and patient but slightly too few, especially on Sundays (I visit on various days).

The provision of sitting rooms on each floor of bedrooms is very nice for those who wish/need to remain near their room/the toilet, but the rooms are not particularly personalised - I have only seen one, I must add. Family photos and perhaps a few ornaments from the previous 80+ years of life help people to feel alive and connected, rather than in the queue for the grave - and on that note, the mood there is happy and positive, unlike many others I've seen.

Reply from Sharon Payne, Home Manager at Willowcroft

Thank you for taking the time to submit a review, which is much appreciated. I can confirm that staffing levels for our care team are the same seven days a week, which is the same for our the kitchen and housekeeping teams. In terms of personalisation, residents are encouraged to bring in their...  

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Review from David F (Friend of Resident) published on 12 April 2017 Submitted via Postal Card
Overall Experience

I was met by a young member of the care staff who was very smart and polite and I was given clear instruction as to how to get my friends room. The room was decently furnished but would have benefitted from some artwork on the bare walls. On leaving, I noticed a good number of residents looking rather bored in the communal areas whilst 3/4 staff were chatting and laughing in the office. I was surprised as surely some stimulation and company for the residents should have been a priority. This was downstairs. The entrance was welcoming.

Reply from Sharon Payne, Home Manager, Willowcroft at Willowcroft

Thank you for taking the time to submit a review. We are pleased that your friend is settling into the home and hope that you continue to enjoy your visits to him. In terms of your comment regarding the décor of the bedroom, it is our practice to encourage residents to personalise their rooms as...  

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Review from Sandra F (Wife of Resident) published on 12 April 2017 Submitted via Postal Card
Overall Experience

For the past two years, my husband has been a resident in Willowcroft. I have visited regularly and have always been impressed with the home and staff. They have always treated myself and my husband with respect and included us both in any event that affects my husband such as falls, inflictions, change of medication. I have been in the home at mealtimes which are colourful and well presented, there is always enough for everyone. Please may I mention all staff who I have come to know well and made me feel very welcome.

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Review from J W (Wife of Resident) published on 3 April 2017 Submitted via Postal Card
Overall Experience
Everywhere is very clean.
The staff are all very caring and pleasant and attentive to patients.

A pleasure to visit.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (9)

Accreditations

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Meet the Team (6)

Carol Wootton
Carol WoottonJob Title:Home ManagerJoined: 2009

Carol joined the Trust in 2009 and has worked in the care sector for 17 years. Carol started working as a carer at the age of 17 after completing her work experience at the age of 14 in a care home. She enjoyed spending time with the elderly so much and really felt that she could help by making a difference in people’s lives.

Carol has a Level 3 in Effective Management, Level 5 Diploma in Leadership for Health and Social Care; Adults Residential Management and in her spare time she likes reading, going to the gym and walking.

An interesting fact about Carol is that in 2017 she took part in a sensory challenge where she was blindfolded for 7 hours! Carol arranged this with support from the Wiltshire Blind Society and had the opportunity to talk on Wiltshire Sound radio. As part of this, she raised money for the resident's amenities fund and for Wiltshire Sound.

Sam Emm
Sam EmmJob Title:Deputy Home ManagerJoined: 2012

Sam is the Deputy Manager at Willowcroft and has worked for the Trust in various roles since 2012. Sam is an experienced Deputy Manager who has worked hard to support the team in moving over to an electronic care plan system. Sam is very passionate about the care of the residents and likes to make sure that all the residents are treated in a person-centred manner.

In Sam’s spare time, he likes to spend time with his family and enjoys socialising, exploring and playing games on his PlayStation 5.

Dea Burtt
Dea BurttJob Title:Care LeaderJoined: 2014

Dea first joined the Trust in July 2014 after working in domiciliary care for many years. Dea joined the care sector when she left school as she wanted to help people and has done this her whole working life. Dea is the medication lead at Willowcroft and works hard to ensure the residents get the best possible care.

In Dea’s spare she times she enjoys walking her dog and socialising with friends.

Beata Kohalmi
Beata KohalmiJob Title:Activity Co-OrdinatorJoined: 2015
Beata joined the Trust in 2015 and has worked in the care sector for 4 years. Beta started at Willowcroft as a housekeeper and then transferred to activities. Beata decided to join the care sector as she enjoyed spending time at the care home as a visitor prior to joining as an employee. When Beata has time off she works hard to raise funds for the care home and makes up activities at home for the residents to use.

In Beata’s spare time she takes care of her two daughters and takes them to many activities including Brownies, Gymnastics, Swimming and Cheerleading.

Andy
Andy Job Title:HandymanJoined: 2019

Andy joined the trust in February 2019. Prior to this Andy was a driver for u-drive and had many years’ experience working as a handy person in a hotel in Bournemouth. Andy decided to join the care sector as he had been looking for a job he could do for the rest of his career, he wanted to be helpful and work with his hands. Since joining the Trust Andy supports one of the residents with handy person duties around the home.

Andy, in his spare time, enjoys reading and watching documentaries on space and science.

Marie
Marie Job Title:Care LeaderJoined: 2013

Marie has worked at Willowcroft for 7 years, she started as a carer and then progressed to her current role as care leader. Marie prior to this was a trainee hairdresser and decided to change careers as she wanted to make a difference. Marie is the homes nutrition and infection control lead and takes these roles very seriously. In Marie’s spare time she looks after her children and binge watches box sets with her husband.

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