Willowcroft

The staff are very friendly and caring to the residents. In-fact I have never heard a harsh word spoken to anyone in the home while I’ve been there. The staff are very helpful and particularly at this time of lockdown they are most helpful in arranging video calls to my mother. They never seem to get flustered and go about caring for the residents and the most lovely way.

My sister and I have always been pleased with the quality of care and information provided and on our visits are welcomed by the staff. There is usually a carer available to have a quick ‘face-to-face’ (obviously not during this lockdown).

I strongly recommend this practice to other nursing homes.

I came to visit the home in December to see my friend. There was lots going on because of Christmas and everyone seemed very happy. The residents are well cared for and the staff were very pleasant. My friend always talks about how great everyone is and how they love living there.

Since moving in my Grandad has been very well looked after. He has plenty of choice, can walk as often as he likes and has lots of activities that he can be involved in. He is happy, well kept and safe. Nothing is too much trouble for the staff who all work very hard to care for Grandad. Moving into a care home was a very difficult option, but I would like to take this opportunity to thank all of the staff for the continued love, care and support they provide Grandad. Thank you for making him feel at home and working so well with our family to make him as happy and comfortable as possible.

We always get a warm welcome. The staff are well informed about residents and communicate with visitors, even offering us drinks. The garden is well kept and provide interest for residents.

My dad is given kind, sensitive and appropriate care. Willowcroft is friendly and I feel comfortable there.

My friend has now been in Willowcroft for several months and I visit her regularly each week. I have always found the staff excellent - listening to and responding to the patient's needs. I have always felt very uplifted at the end of my visit as I know she is in a clean, safe and caring place.

The meals are very basic. To have a little sometimes would be appreciated.

The only aspect which could be improved is en-suite facilities but this building would be difficult to achieve this.

My experience living in Willowcroft has been fantastic. The care I have received from all the staff is first class. Nothing is too much trouble they will help you all the time and the patience the staff have with the more disabled residents is second to none. I cannot thank them enough.

I have been very happy here at Willowcroft. All of the staff are so caring and helpful. I would recommend it to anyone. I had been very poorly before I came here and very unhappy but they soon put a smile on my face. I loved going in the garden and I liked talking to the other residents.

Staff are kind and protective of dignity. Tried different ways to encourage my friend to interact with others, eat and drink properly and quell anxiety when needed.

I visit Willowcroft once a week to see my mother. From what I've seen of the staff and conditions, I would say that the care home is satisfactory. I do not live in Salisbury. I live in Bristol. It was my brother's decision to place our mother there not mine. Overall mother seems happy and comfortable. She is also getting the care she needs.

My good friend was accepted for temporary residence at the end of May 2018 from hospital. I have found the staff and care of the residents to be excellent and the home is generally light, bright and cheerful. Unfortunately, there is a lingering smell of urine evident on the 1st floor and my friend's mattress is stained and has a lingering smell of past users! The mattress is in dire need of replacement as is the bed linen.

Caring staff.

Staff polite and friendly. Lots of smiles in a very difficult. My neighbour is here for a short-term placement whilst permanent accommodation is sought.

My connection with Willowcroft is to visit my wife's sister. Who has been there for 2-3 years now. From our observations on visiting Willowcroft are very caring to the people in their care. We have noticed that several functions and the occasional trips out are available for those able to do so. The whole care home is very clean, tidy and a pleasant garden area for those who wish to sit outside.

I also go up when they have some entertainment evenings and I see how the ladies really enjoy themselves and enter into the spirit.

Thank you.