
Nothing is too much trouble for the staff who all work very hard to care for Grandad.T L(Granddaughter of Resident/Service User)


My friend always talks about how great everyone is and how they love living there.Katherine S(Friend of Resident/Service User)

Nothing is too much trouble for the staff who all work very hard to care for Grandad.T L(Granddaughter of Resident/Service User)


My friend always talks about how great everyone is and how they love living there.Katherine S(Friend of Resident/Service User)

Willowcroft is a forty-two capacity care home located in Salisbury, dedicated to person-centred methods and offering quality dementia, disability and mental health-related care.
Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.
Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
Care Provided by Willowcroft
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Willowcroft for full pricing details and T&Cs.
Contact Willowcroft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Carol Wootton(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1996
Room Information
- Single Rooms (42)
Willowcroft Reviews (98)
Willowcroft has a Review Score of 9.7 (9.697) out of 10, based on 30 reviews in the last 2 years.
Over all time Willowcroft has 98 reviews.
We always get a warm welcome. The staff are well informed about residents and communicate with visitors, even offering us drinks. The garden is well kept and provide interest for residents.
My dad is given kind, sensitive and appropriate care. Willowcroft is friendly and I feel comfortable there.
My friend has now been in Willowcroft for several months and I visit her regularly each week. I have always found the staff excellent - listening to and responding to the patient's needs. I have always felt very uplifted at the end of my visit as I know she is in a clean, safe and caring place.
The meals are very basic. To have a little sometimes would be appreciated.
The only aspect which could be improved is en-suite facilities but this building would be difficult to achieve this.
My experience living in Willowcroft has been fantastic. The care I have received from all the staff is first class. Nothing is too much trouble they will help you all the time and the patience the staff have with the more disabled residents is second to none. I cannot thank them enough.
I have been very happy here at Willowcroft. All of the staff are so caring and helpful. I would recommend it to anyone. I had been very poorly before I came here and very unhappy but they soon put a smile on my face. I loved going in the garden and I liked talking to the other residents.
Staff are kind and protective of dignity. Tried different ways to encourage my friend to interact with others, eat and drink properly and quell anxiety when needed.
I visit Willowcroft once a week to see my mother. From what I've seen of the staff and conditions, I would say that the care home is satisfactory. I do not live in Salisbury. I live in Bristol. It was my brother's decision to place our mother there not mine. Overall mother seems happy and comfortable. She is also getting the care she needs.
My good friend was accepted for temporary residence at the end of May 2018 from hospital. I have found the staff and care of the residents to be excellent and the home is generally light, bright and cheerful. Unfortunately, there is a lingering smell of urine evident on the 1st floor and my friend's mattress is stained and has a lingering smell of past users! The mattress is in dire need of replacement as is the bed linen.
Caring staff.
Staff polite and friendly. Lots of smiles in a very difficult. My neighbour is here for a short-term placement whilst permanent accommodation is sought.
My connection with Willowcroft is to visit my wife's sister. Who has been there for 2-3 years now. From our observations on visiting Willowcroft are very caring to the people in their care. We have noticed that several functions and the occasional trips out are available for those able to do so. The whole care home is very clean, tidy and a pleasant garden area for those who wish to sit outside.
I also go up when they have some entertainment evenings and I see how the ladies really enjoy themselves and enter into the spirit.
She is happy, warm and totally at ease with her situation.
The care home provides for all of her needs.
The carers are dedicated, polite and always ready to help.
Thank you.
She is safe, secure, warm and well cared for.
The staff are truly dedicated, cheerful and always happy to help in any way.
I can't speak highly enough of Willowcroft and would recommend it to any friends in my situation.
The provision of sitting rooms on each floor of bedrooms is very nice for those who wish/need to remain near their room/the toilet, but the rooms are not particularly personalised - I have only seen one, I must add. Family photos and perhaps a few ornaments from the previous 80+ years of life help people to feel alive and connected, rather than in the queue for the grave - and on that note, the mood there is happy and positive, unlike many others I've seen.
Thank you for taking the time to submit a review, which is much appreciated. I can confirm that staffing levels for our care team are the same seven days a week, which is the same for our the kitchen and housekeeping teams. In terms of personalisation, residents are encouraged to bring in their...
I was met by a young member of the care staff who was very smart and polite and I was given clear instruction as to how to get my friends room. The room was decently furnished but would have benefitted from some artwork on the bare walls. On leaving, I noticed a good number of residents looking rather bored in the communal areas whilst 3/4 staff were chatting and laughing in the office. I was surprised as surely some stimulation and company for the residents should have been a priority. This was downstairs. The entrance was welcoming.
Thank you for taking the time to submit a review. We are pleased that your friend is settling into the home and hope that you continue to enjoy your visits to him. In terms of your comment regarding the décor of the bedroom, it is our practice to encourage residents to personalise their rooms as...
For the past two years, my husband has been a resident in Willowcroft. I have visited regularly and have always been impressed with the home and staff. They have always treated myself and my husband with respect and included us both in any event that affects my husband such as falls, inflictions, change of medication. I have been in the home at mealtimes which are colourful and well presented, there is always enough for everyone. Please may I mention all staff who I have come to know well and made me feel very welcome.
The staff are all very caring and pleasant and attentive to patients.
A pleasure to visit.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willowcroft.
There are no upcoming events for Willowcroft.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Willowcroft.
Meet the Team (6)

Carol joined the Trust in 2009 and has worked in the care sector for 17 years. Carol started working as a carer at the age of 17 after completing her work experience at the age of 14 in a care home. She enjoyed spending time with the elderly so much and really felt that she could help by making a difference in people’s lives.
Carol has a Level 3 in Effective Management, Level 5 Diploma in Leadership for Health and Social Care; Adults Residential Management and in her spare time she likes reading, going to the gym and walking.
An interesting fact about Carol is that in 2017 she took part in a sensory challenge where she was blindfolded for 7 hours! Carol arranged this with support from the Wiltshire Blind Society and had the opportunity to talk on Wiltshire Sound radio. As part of this, she raised money for the resident's amenities fund and for Wiltshire Sound.

Sam is the Deputy Manager at Willowcroft and has worked for the Trust in various roles since 2012. Sam is an experienced Deputy Manager who has worked hard to support the team in moving over to an electronic care plan system. Sam is very passionate about the care of the residents and likes to make sure that all the residents are treated in a person-centred manner.
In Sam’s spare time, he likes to spend time with his family and enjoys socialising, exploring and playing games on his PlayStation 5.

Dea first joined the Trust in July 2014 after working in domiciliary care for many years. Dea joined the care sector when she left school as she wanted to help people and has done this her whole working life. Dea is the medication lead at Willowcroft and works hard to ensure the residents get the best possible care.
In Dea’s spare she times she enjoys walking her dog and socialising with friends.

In Beata’s spare time she takes care of her two daughters and takes them to many activities including Brownies, Gymnastics, Swimming and Cheerleading.

Andy joined the trust in February 2019. Prior to this Andy was a driver for u-drive and had many years’ experience working as a handy person in a hotel in Bournemouth. Andy decided to join the care sector as he had been looking for a job he could do for the rest of his career, he wanted to be helpful and work with his hands. Since joining the Trust Andy supports one of the residents with handy person duties around the home.
Andy, in his spare time, enjoys reading and watching documentaries on space and science.

Marie has worked at Willowcroft for 7 years, she started as a carer and then progressed to her current role as care leader. Marie prior to this was a trainee hairdresser and decided to change careers as she wanted to make a difference. Marie is the homes nutrition and infection control lead and takes these roles very seriously. In Marie’s spare time she looks after her children and binge watches box sets with her husband.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowcroft to verify any information. View our terms and conditions. Willowcroft has an Enhanced Service -more info.