
Nothing is too much trouble for the staff who all work very hard to care for Grandad.T L(Granddaughter of Resident/Service User)


My friend always talks about how great everyone is and how they love living there.Katherine S(Friend of Resident/Service User)

Nothing is too much trouble for the staff who all work very hard to care for Grandad.T L(Granddaughter of Resident/Service User)


My friend always talks about how great everyone is and how they love living there.Katherine S(Friend of Resident/Service User)

Willowcroft is a forty-two capacity care home located in Salisbury, dedicated to person-centred methods and offering quality dementia, disability and mental health-related care.
Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.
Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
Care Provided by Willowcroft
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Willowcroft for full pricing details and T&Cs.
Contact Willowcroft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Carol Wootton(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1996
Room Information
- Single Rooms (42)
Willowcroft Reviews (98)
Willowcroft has a Review Score of 9.7 (9.697) out of 10, based on 30 reviews in the last 2 years.
Over all time Willowcroft has 98 reviews.
My dear mum is a resident at Willowcroft, Mum and all her family are very happy with Willowcroft, the staff are fantastic, nothing is to much trouble, they keep us updated all the time, it is very well run, clean and tidy, the staff are very good to the families as well, always get offered a cup of tea or coffee. We are very pleased we chose Willowcroft and wouldn't hesitate to recommend them.
Thank you for your kind words and for your recommendation. I'm so happy to hear your mum is enjoying her time with us at Willowcroft. We appreciate you taking the time to share your views.
She is now healthier than she has been for years, she has made friends and is cared for by lovely people whose sense of humour and kind hearts continue to amaze me. Their patience and kindness is exemplary.
My mum's brain will unfortunately continue to deteriorate however, I now know she is safe, content, and well cared for.
What a wonderful story, and one I'm sure will help others in a similar position. Thank you for your kind words. I'm so pleased your mum is thriving with us at Willowcroft. Please, if there is anything else we can do you her (or you!), just ask.
Absolutely wonderful staff, always helpful and kind, the rooms are very clean and tidy and there is a real home feel to all the building. My grandmother really enjoys the food and activities, making lots of friends and is very well looked after.
Thank you for taking the time to write us a review, we really appreciate it. It's a pleasure to have your grandmother with us at Willowcroft and I'm glad she's enjoying her time here.
My mum has been at Willowcroft for four years and loves it. All the staff are so caring, yet professional. Nothing is too much trouble. Mum says she would never want to move from Willowcroft as she loves the staff and feels well looked after. It gives us as a family peace of mind that Mum is in good care.
Thank you for your kind words. We're so pleased your mum is so happy with us - it's a pleasure to have her as part of the Willowcroft family. Please don't hesitate to ask if there is anything else she (or the rest of your family) needs from us.
The residents clearly are looked after and well loved by the staff team. My grandmother is so happy with the care.
They have a dog and a cat which I think is so very lovely
I'm so glad to hear your grandmother is happy with us at Willowcroft. Thank you for taking the time to share your feedback. I will make sure the team sees your comments as I know they appreciate them.
We came to visit my cousin today in Willowcroft. Immediately I could feel the warmth and welcoming, bright, light, clean and friendly. the staff are very helpful, caring and friendly. My cousin's room is clean and warm, homely, everything there she needs. Very pleased. Home from home. Thank you.
Many thanks for taking the time to share your impressions of Willowcroft, and I'm glad your cousin has a home from home with us. Always lovely to hear - I'll share your feedback with the team.
The team at Willowcroft were exceptional in the care of my mother. Mum entered Willowcroft in September 2021 with advanced dementia. The approach of all witnessed staff members was that they displayed respect and care towards all residents. The care towards my mother and her family was amazing. I cannot thank them enough and would certainly recommend Willowcroft to others.
We could not have been more impressed with the care our mother received at Willowcroft. Every member of staff was extremely caring, thoughtful and respectful with a cheerful manner and good humour. My mother's end-of-life care was exceptional with many members of staff going the extra mile.
The care here has been excellent. Looked after my carers who are an absolute credit to their profession and who carry out their care with tender kindness. It has been a privilege knowing them all and I would go to the ends of the earth to protect them all. They are all very important people who carry out their care with patience and kindness.
My friend lives in the home and has done since August 2021, she is very well cared for and really loves it. The staff are always friendly, knowledgeable and kind. I can’t thank the staff enough for the love and care they show my friend and all the other residents in the home.
Mum was very poorly over Easter and unfortunately, it was expected that she would not get over this. All the staff were absolutely brilliant, keeping me well informed at all times. The tenderness and care from them towards Mum was more than just caring. When I was not there, I just knew she was in good hands. With their outstanding attention and care, Mum is still with us - quite amazing.
My mother has been at Willowcroft for nearly two years. We have always found the staff to be loving, caring and supportive. We are happy that this has become my mother's home, where she feels safe and secure. All care homes have faced the difficult challenge of covid in the last year and we feel that Willowcroft have met this challenge professionally, whilst maintaining their high standards. Although our visits have been limited this year, it has been lovely to see the various displays celebrating events such as Christmas, Valentines Day and Easter.
As a Daughter of a much loved Mum, I was incredibly nervous about what to expect when my 90-year-old Mum had no option than to move to residential care after an illness. From day one, we were greeted with care and compassion, even throughout covid. I have seen my Mum change hugely since moving to Willowcroft, gained weight, enjoying food and the things she had stopped enjoying previously. She adores the staff who are amazing. From looking after Mum's needs to keeping our family updated on anything, even small things, that are happening in Mum's life, plus they always answer the telephone and will chat through any concerns or questions and really are a lovely, friendly team. Mum's room is comfortable and clean with a nice garden view and she genuinely seems really happy. I would recommend Willowcroft to anybody looking for a caring, clean, homely environment with a team who obviously take pride in what they do and put residents' needs first.
My friend lives at Willowcroft and they always talk about how lovely the staff are and the home. I, unfortunately, have been unable to visit inside the home due to the pandemic but the manager arranged a virtual tour using her phone so I was able to look around the home and see what my friend's room was like. I have been able to have visits and face time with my friend and the staff have always been ever so helpful to arrange this. I feel that, despite the trying times we are all dealing with, everyone I have come across remains upbeat and positive at all times. My friend is very happy at Willowcroft and has been in several care homes, this is the happiest she has ever been.
My experience has been that when my sister moved in she was very disturbed, but the staff dealt with it very professionally. Since her medication has been adjusted she has made friends is joining in and is a lot happier. When I was able to visit Willowcroft I was always pleased with the facilities, the staff were always helpful and the menu looked tasty.
The staff are very friendly and caring to the residents. In-fact I have never heard a harsh word spoken to anyone in the home while I’ve been there. The staff are very helpful and particularly at this time of lockdown they are most helpful in arranging video calls to my mother. They never seem to get flustered and go about caring for the residents and the most lovely way.
My sister and I have always been pleased with the quality of care and information provided and on our visits are welcomed by the staff. There is usually a carer available to have a quick ‘face-to-face’ (obviously not during this lockdown).
The manager there hit on a wonderfully generous idea. She took in her own personal iPad, contacted relatives with access to the internet, and then arranged times that were mutually convenient and set up accounts for residents on her iPad. As a result, I was able to speak face-to-face with my husband who, from choice, refuses most social contact. The manager set the scheme up, made the connection and then left us to talk. When we finished, she came back to my husband's room and disconnected the link. How wonderful was that? How over and above the call of duty!
As it was Mother's Day yesterday, I imagine the manager was also able to connect many daughters and sons with their resident mothers who might otherwise have missed out.
I strongly recommend this practice to other nursing homes.
I came to visit the home in December to see my friend. There was lots going on because of Christmas and everyone seemed very happy. The residents are well cared for and the staff were very pleasant. My friend always talks about how great everyone is and how they love living there.
Since moving in my Grandad has been very well looked after. He has plenty of choice, can walk as often as he likes and has lots of activities that he can be involved in. He is happy, well kept and safe. Nothing is too much trouble for the staff who all work very hard to care for Grandad. Moving into a care home was a very difficult option, but I would like to take this opportunity to thank all of the staff for the continued love, care and support they provide Grandad. Thank you for making him feel at home and working so well with our family to make him as happy and comfortable as possible.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willowcroft.
There are no upcoming events for Willowcroft.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Willowcroft.
Meet the Team (6)

Carol joined the Trust in 2009 and has worked in the care sector for 17 years. Carol started working as a carer at the age of 17 after completing her work experience at the age of 14 in a care home. She enjoyed spending time with the elderly so much and really felt that she could help by making a difference in people’s lives.
Carol has a Level 3 in Effective Management, Level 5 Diploma in Leadership for Health and Social Care; Adults Residential Management and in her spare time she likes reading, going to the gym and walking.
An interesting fact about Carol is that in 2017 she took part in a sensory challenge where she was blindfolded for 7 hours! Carol arranged this with support from the Wiltshire Blind Society and had the opportunity to talk on Wiltshire Sound radio. As part of this, she raised money for the resident's amenities fund and for Wiltshire Sound.

Sam is the Deputy Manager at Willowcroft and has worked for the Trust in various roles since 2012. Sam is an experienced Deputy Manager who has worked hard to support the team in moving over to an electronic care plan system. Sam is very passionate about the care of the residents and likes to make sure that all the residents are treated in a person-centred manner.
In Sam’s spare time, he likes to spend time with his family and enjoys socialising, exploring and playing games on his PlayStation 5.

Dea first joined the Trust in July 2014 after working in domiciliary care for many years. Dea joined the care sector when she left school as she wanted to help people and has done this her whole working life. Dea is the medication lead at Willowcroft and works hard to ensure the residents get the best possible care.
In Dea’s spare she times she enjoys walking her dog and socialising with friends.

In Beata’s spare time she takes care of her two daughters and takes them to many activities including Brownies, Gymnastics, Swimming and Cheerleading.

Andy joined the trust in February 2019. Prior to this Andy was a driver for u-drive and had many years’ experience working as a handy person in a hotel in Bournemouth. Andy decided to join the care sector as he had been looking for a job he could do for the rest of his career, he wanted to be helpful and work with his hands. Since joining the Trust Andy supports one of the residents with handy person duties around the home.
Andy, in his spare time, enjoys reading and watching documentaries on space and science.

Marie has worked at Willowcroft for 7 years, she started as a carer and then progressed to her current role as care leader. Marie prior to this was a trainee hairdresser and decided to change careers as she wanted to make a difference. Marie is the homes nutrition and infection control lead and takes these roles very seriously. In Marie’s spare time she looks after her children and binge watches box sets with her husband.
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