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Willowcroft

Odstock Road, Salisbury, Wiltshire SP2 8BG
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Nothing is too much trouble for the staff who all work very hard to care for Grandad.T L(Granddaughter of Resident/Service User)
Willowcroft, Salisbury
Willowcroft, Salisbury
My friend always talks about how great everyone is and how they love living there.Katherine S(Friend of Resident/Service User)
Willowcroft, Salisbury

Willowcroft is a forty-two capacity care home located in Salisbury, dedicated to person-centred methods and offering quality dementia, disability and mental health-related care.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Care Provided by Willowcroft

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,290 - £1,470£1,435 - £1,615
Residential Dementia Care£1,495 - £1,560£1,640 - £1,725
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Willowcroft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Carol Wootton(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996

Room Information

  • Single Rooms (42)

Willowcroft Reviews (98)

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9.7

Willowcroft has a Review Score of 9.7 (9.697) out of 10, based on 30 reviews in the last 2 years. Over all time Willowcroft has 98 reviews.

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Showing 98 reviews matching selected criteria
Review from P L (Son of Resident) published on 1 August 2023 Submitted via Website
Overall Experience

My dear mum is a resident at Willowcroft, Mum and all her family are very happy with Willowcroft, the staff are fantastic, nothing is to much trouble, they keep us updated all the time, it is very well run, clean and tidy, the staff are very good to the families as well, always get offered a cup of tea or coffee. We are very pleased we chose Willowcroft and wouldn't hesitate to recommend them.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

Thank you for your kind words and for your recommendation. I'm so happy to hear your mum is enjoying her time with us at Willowcroft. We appreciate you taking the time to share your views.

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Review from Lynette S (Daughter of Resident) published on 31 July 2023 Submitted via Website
Overall Experience
Before my mum went to live at Willowcroft her dementia had caused her to be so unhappy living on her own and her physical health was declining even with visits from carers to her home.
She is now healthier than she has been for years, she has made friends and is cared for by lovely people whose sense of humour and kind hearts continue to amaze me. Their patience and kindness is exemplary.

My mum's brain will unfortunately continue to deteriorate however, I now know she is safe, content, and well cared for.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

What a wonderful story, and one I'm sure will help others in a similar position. Thank you for your kind words. I'm so pleased your mum is thriving with us at Willowcroft. Please, if there is anything else we can do you her (or you!), just ask.

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Review from S S (Granddaughter of Resident) published on 31 July 2023 Submitted via Website
Overall Experience

Absolutely wonderful staff, always helpful and kind, the rooms are very clean and tidy and there is a real home feel to all the building. My grandmother really enjoys the food and activities, making lots of friends and is very well looked after.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

Thank you for taking the time to write us a review, we really appreciate it. It's a pleasure to have your grandmother with us at Willowcroft and I'm glad she's enjoying her time here.

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Review from Sue H (Daughter of Resident) published on 28 July 2023 Submitted via Website
Overall Experience

My mum has been at Willowcroft for four years and loves it. All the staff are so caring, yet professional. Nothing is too much trouble. Mum says she would never want to move from Willowcroft as she loves the staff and feels well looked after. It gives us as a family peace of mind that Mum is in good care.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

Thank you for your kind words. We're so pleased your mum is so happy with us - it's a pleasure to have her as part of the Willowcroft family. Please don't hesitate to ask if there is anything else she (or the rest of your family) needs from us.

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Review from Louise J (Granddaughter of Resident) published on 19 May 2023 Submitted via Website
Overall Experience
A lovely home with lovely staff, nothing is too much trouble.
The residents clearly are looked after and well loved by the staff team. My grandmother is so happy with the care.

They have a dog and a cat which I think is so very lovely

Reply from Rowen Campbell, on behalf of the team at Willowcroft

I'm so glad to hear your grandmother is happy with us at Willowcroft. Thank you for taking the time to share your feedback. I will make sure the team sees your comments as I know they appreciate them.

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Review from Lin F (Cousin of Resident) published on 24 April 2023 Submitted via Postal Card
Overall Experience

We came to visit my cousin today in Willowcroft. Immediately I could feel the warmth and welcoming, bright, light, clean and friendly. the staff are very helpful, caring and friendly. My cousin's room is clean and warm, homely, everything there she needs. Very pleased. Home from home. Thank you.

Reply from Rowen Campbell, on behalf of the team at Willowcroft

Many thanks for taking the time to share your impressions of Willowcroft, and I'm glad your cousin has a home from home with us. Always lovely to hear - I'll share your feedback with the team.

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Review from Andrea H (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card
Overall Experience

The team at Willowcroft were exceptional in the care of my mother. Mum entered Willowcroft in September 2021 with advanced dementia. The approach of all witnessed staff members was that they displayed respect and care towards all residents. The care towards my mother and her family was amazing. I cannot thank them enough and would certainly recommend Willowcroft to others.

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Review from Claire J (Daughter of Resident) published on 15 June 2022 Submitted via Postal Card
Overall Experience

We could not have been more impressed with the care our mother received at Willowcroft. Every member of staff was extremely caring, thoughtful and respectful with a cheerful manner and good humour. My mother's end-of-life care was exceptional with many members of staff going the extra mile.

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Review from Peter S (Resident / Service User) published on 13 May 2022 Submitted via Postal Card
Overall Experience

The care here has been excellent. Looked after my carers who are an absolute credit to their profession and who carry out their care with tender kindness. It has been a privilege knowing them all and I would go to the ends of the earth to protect them all. They are all very important people who carry out their care with patience and kindness.

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Review from Jean F (Friend of Resident) published on 25 October 2021 Submitted via Website
Overall Experience

My friend lives in the home and has done since August 2021, she is very well cared for and really loves it. The staff are always friendly, knowledgeable and kind. I can’t thank the staff enough for the love and care they show my friend and all the other residents in the home.

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Review from Hazel G (Daughter of Resident) published on 23 April 2021 Submitted via Website
Overall Experience

Mum was very poorly over Easter and unfortunately, it was expected that she would not get over this. All the staff were absolutely brilliant, keeping me well informed at all times. The tenderness and care from them towards Mum was more than just caring. When I was not there, I just knew she was in good hands. With their outstanding attention and care, Mum is still with us - quite amazing.

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Review from Linda O (Daughter of Resident) published on 22 April 2021 Submitted via Website
Overall Experience

My mother has been at Willowcroft for nearly two years. We have always found the staff to be loving, caring and supportive. We are happy that this has become my mother's home, where she feels safe and secure. All care homes have faced the difficult challenge of covid in the last year and we feel that Willowcroft have met this challenge professionally, whilst maintaining their high standards. Although our visits have been limited this year, it has been lovely to see the various displays celebrating events such as Christmas, Valentines Day and Easter.

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Review from Alison C (Daughter of Resident) published on 22 April 2021 Submitted via Website
Overall Experience

As a Daughter of a much loved Mum, I was incredibly nervous about what to expect when my 90-year-old Mum had no option than to move to residential care after an illness. From day one, we were greeted with care and compassion, even throughout covid. I have seen my Mum change hugely since moving to Willowcroft, gained weight, enjoying food and the things she had stopped enjoying previously. She adores the staff who are amazing. From looking after Mum's needs to keeping our family updated on anything, even small things, that are happening in Mum's life, plus they always answer the telephone and will chat through any concerns or questions and really are a lovely, friendly team. Mum's room is comfortable and clean with a nice garden view and she genuinely seems really happy. I would recommend Willowcroft to anybody looking for a caring, clean, homely environment with a team who obviously take pride in what they do and put residents' needs first.

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Review from S H (Friend of Resident) published on 24 February 2021 Submitted via Website
Overall Experience

My friend lives at Willowcroft and they always talk about how lovely the staff are and the home. I, unfortunately, have been unable to visit inside the home due to the pandemic but the manager arranged a virtual tour using her phone so I was able to look around the home and see what my friend's room was like. I have been able to have visits and face time with my friend and the staff have always been ever so helpful to arrange this. I feel that, despite the trying times we are all dealing with, everyone I have come across remains upbeat and positive at all times. My friend is very happy at Willowcroft and has been in several care homes, this is the happiest she has ever been.

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Review from V C (Brother of Resident) published on 19 June 2020 Submitted via Postal Card
Overall Experience

My experience has been that when my sister moved in she was very disturbed, but the staff dealt with it very professionally. Since her medication has been adjusted she has made friends is joining in and is a lot happier. When I was able to visit Willowcroft I was always pleased with the facilities, the staff were always helpful and the menu looked tasty.

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Review from D C (Son of Resident) published on 1 June 2020 Submitted via Website
Overall Experience

The staff are very friendly and caring to the residents. In-fact I have never heard a harsh word spoken to anyone in the home while I’ve been there. The staff are very helpful and particularly at this time of lockdown they are most helpful in arranging video calls to my mother. They never seem to get flustered and go about caring for the residents and the most lovely way.

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Review from Nick G (Son of Resident) published on 28 May 2020 Submitted via Website
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My sister and I have always been pleased with the quality of care and information provided and on our visits are welcomed by the staff. There is usually a carer available to have a quick ‘face-to-face’ (obviously not during this lockdown).

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Review from Anne R (Wife of Resident) published on 23 March 2020 Submitted via Website
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Last week Willowcroft went into shutdown - NOT I hasten to add because of any problems within the home itself - but because they are trying to stop visitors bringing any current virus symptoms into the residents.
The manager there hit on a wonderfully generous idea. She took in her own personal iPad, contacted relatives with access to the internet, and then arranged times that were mutually convenient and set up accounts for residents on her iPad. As a result, I was able to speak face-to-face with my husband who, from choice, refuses most social contact. The manager set the scheme up, made the connection and then left us to talk. When we finished, she came back to my husband's room and disconnected the link. How wonderful was that? How over and above the call of duty!
As it was Mother's Day yesterday, I imagine the manager was also able to connect many daughters and sons with their resident mothers who might otherwise have missed out.

I strongly recommend this practice to other nursing homes.

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Review from Katherine S (Friend of Resident) published on 13 January 2020 Submitted via Website
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I came to visit the home in December to see my friend. There was lots going on because of Christmas and everyone seemed very happy. The residents are well cared for and the staff were very pleasant. My friend always talks about how great everyone is and how they love living there.

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Review from T L (Granddaughter of Resident) published on 1 August 2019 Submitted via Postal Card
Overall Experience

Since moving in my Grandad has been very well looked after. He has plenty of choice, can walk as often as he likes and has lots of activities that he can be involved in. He is happy, well kept and safe. Nothing is too much trouble for the staff who all work very hard to care for Grandad. Moving into a care home was a very difficult option, but I would like to take this opportunity to thank all of the staff for the continued love, care and support they provide Grandad. Thank you for making him feel at home and working so well with our family to make him as happy and comfortable as possible.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Awards / Recognitions (9)

Accreditations

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Meet the Team (6)

Carol Wootton
Carol WoottonJob Title:Home ManagerJoined: 2009

Carol joined the Trust in 2009 and has worked in the care sector for 17 years. Carol started working as a carer at the age of 17 after completing her work experience at the age of 14 in a care home. She enjoyed spending time with the elderly so much and really felt that she could help by making a difference in people’s lives.

Carol has a Level 3 in Effective Management, Level 5 Diploma in Leadership for Health and Social Care; Adults Residential Management and in her spare time she likes reading, going to the gym and walking.

An interesting fact about Carol is that in 2017 she took part in a sensory challenge where she was blindfolded for 7 hours! Carol arranged this with support from the Wiltshire Blind Society and had the opportunity to talk on Wiltshire Sound radio. As part of this, she raised money for the resident's amenities fund and for Wiltshire Sound.

Sam Emm
Sam EmmJob Title:Deputy Home ManagerJoined: 2012

Sam is the Deputy Manager at Willowcroft and has worked for the Trust in various roles since 2012. Sam is an experienced Deputy Manager who has worked hard to support the team in moving over to an electronic care plan system. Sam is very passionate about the care of the residents and likes to make sure that all the residents are treated in a person-centred manner.

In Sam’s spare time, he likes to spend time with his family and enjoys socialising, exploring and playing games on his PlayStation 5.

Dea Burtt
Dea BurttJob Title:Care LeaderJoined: 2014

Dea first joined the Trust in July 2014 after working in domiciliary care for many years. Dea joined the care sector when she left school as she wanted to help people and has done this her whole working life. Dea is the medication lead at Willowcroft and works hard to ensure the residents get the best possible care.

In Dea’s spare she times she enjoys walking her dog and socialising with friends.

Beata Kohalmi
Beata KohalmiJob Title:Activity Co-OrdinatorJoined: 2015
Beata joined the Trust in 2015 and has worked in the care sector for 4 years. Beta started at Willowcroft as a housekeeper and then transferred to activities. Beata decided to join the care sector as she enjoyed spending time at the care home as a visitor prior to joining as an employee. When Beata has time off she works hard to raise funds for the care home and makes up activities at home for the residents to use.

In Beata’s spare time she takes care of her two daughters and takes them to many activities including Brownies, Gymnastics, Swimming and Cheerleading.

Andy
Andy Job Title:HandymanJoined: 2019

Andy joined the trust in February 2019. Prior to this Andy was a driver for u-drive and had many years’ experience working as a handy person in a hotel in Bournemouth. Andy decided to join the care sector as he had been looking for a job he could do for the rest of his career, he wanted to be helpful and work with his hands. Since joining the Trust Andy supports one of the residents with handy person duties around the home.

Andy, in his spare time, enjoys reading and watching documentaries on space and science.

Marie
Marie Job Title:Care LeaderJoined: 2013

Marie has worked at Willowcroft for 7 years, she started as a carer and then progressed to her current role as care leader. Marie prior to this was a trainee hairdresser and decided to change careers as she wanted to make a difference. Marie is the homes nutrition and infection control lead and takes these roles very seriously. In Marie’s spare time she looks after her children and binge watches box sets with her husband.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowcroft to verify any information. View our terms and conditions. Willowcroft has an Enhanced Service -more info.