
Nothing is too much trouble for the staff who all work very hard to care for Grandad.T L(Granddaughter of Resident/Service User)


My friend always talks about how great everyone is and how they love living there.Katherine S(Friend of Resident/Service User)

Nothing is too much trouble for the staff who all work very hard to care for Grandad.T L(Granddaughter of Resident/Service User)


My friend always talks about how great everyone is and how they love living there.Katherine S(Friend of Resident/Service User)

Willowcroft is a forty-two capacity care home located in Salisbury, dedicated to person-centred methods and offering quality dementia, disability and mental health-related care.
Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.
Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
Care Provided by Willowcroft
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Willowcroft for full pricing details and T&Cs.
Contact Willowcroft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Carol Wootton(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1996
Room Information
- Single Rooms (42)
Willowcroft Reviews (98)
Willowcroft has a Review Score of 9.7 (9.697) out of 10, based on 30 reviews in the last 2 years.
Over all time Willowcroft has 98 reviews.
Couldn't ask for anywhere better.
So person centred and understanding of mt needs.
We are a big family.
Thank you so much for these lovely words! Your wonderful feedback means so much to the whole team, and we're so happy you feel Willowcroft is one big family - we couldn't agree more!
My Aunt moved in to Willowcroft in January and settled in really quickly with the help of lovely carers. She loves her little room which looks out over the garden and is enjoying her food . She now has other people to socialise with which she did not have when living on her own.
Thanks ever so much for this lovely review. We're so glad that your aunt has settled in well and that you're so happy with the care she's receiving. If there's ever anything more we can do for you or your aunt, please just let us know.
Staff are very good and friendly.
Thank you for taking the time to write us a review - it means a lot to us. We're very glad to have you with us at Willowcroft, and if we can help in any way, just let us know.
I think it is lovely here. Friendly staff who are kind and helpful.
It's a pleasure to have you with us at Willowcroft, and we're delighted you're happy here. Thank you very much for writing us a review - it means a lot to us. Please don't hesitate to ask if we can anything more to support you.
My mother and father-in-law have resided at Willowcroft for several years. They are comfortable and happy here and are always well looked after by the staff, who are very attentive, caring, cheerful and friendly. In fact the staff recently helped my in-laws celebrate their 70th wedding anniversary by providing a buffet and entertainment for family and friends (and of course fellow residents) in the beautiful garden and sun-room. It's comforting to know that they are being treated so well.
We're delighted that your mother and father-in-law are so happy with us here at Willowcroft and it's lovely to see them both settled. We are all in awe of their 70th anniversary! If there is ever anything else we can do for them or the rest of your family, please don't hesitate to ask.
My mum and dad are both residents and have been there for more than three years. The staff are very friendly and caring, always taking time to keep us up to date with our parents' wellbeing. Willowcroft seems to be a very happy place for both residents and staff (this is very evident when you walk through the front door.). I would have no problem in recommending this care home to others. Thank you for your continuous efforts and high standards.
Thank you for your recommendation of Willowcroft. It's a privilege to have your parents with us. We appreciate you taking the time to write us a review, and if there is ever anything else we can do to support them, please just let us know.
Grandparents seem as content here as they could be in a care home. Staff don't seem fake around visitors, and maintain cheer. Place has always seemed clean and happy. Activities include 'how many words can be made from the letters in 'UNFORTUNATE''.
Thank you for taking the time to write us a review, and for your feedback. It's lovely to have your grandparents at Willowcroft, and we're so happy with how they've taken to life here. Do let us know if there is anything else we can do to support them, or your family.
Lovely place, my partner stayed for respite. He loved it, felt safe, staff are lovely and caring, kind to him, wants to go back. Very homely, thank you Willowcroft for looking after him so well.
That's so nice to hear that your partner would love to come back - it would be our pleasure! Thank you for taking the time to write us a review. We do appreciate it.
Willowcroft is one of the best care homes in the area. It's got friendly staff and caring staff. It's situated just five minutes from the city centre. It's looked after many residents over the years and I would always recommend it to anyone who wants their elderly families to be taken care of by their kind and friendly staff.
Thank you for your lovely review, this has made our day. It's always nice to be recommended. Our staff will be so thrilled to read how friendly and caring you think they are. Do come and say hi next time you are visiting.
I regularly visit a friend in Willowcroft and she is happy there. The staff always make me feel welcome and I have enjoyed playing Bingo. The home is clean, there is always a nice tumble dryer smell at the front door. I haven't ticked all the ratings as some elements are not relevant to me.
We appreciate you taking the time to write us a review, thank you. We're glad to hear your friend is happy here and that you enjoy coming to visit - we always love to see friends and family!
Staff were so thoughtful to residents, family and guests.
The entertainment was really good also.
Our guests were all really impressed at the care and love that residents are shown.
Thank you very much for your kind words - we really do appreciate it and we're grateful for you taking the time to write us a review sharing your experiences of Willowcroft. If there is anything else we can do for you, please don't hesitate to ask.
My father has been a resident here for 7 years and my mother for 3 years since they have been here they have been treated to a very high standard and are very happy. The staff are very caring and treat them like their family. I would recommend Willowcroft to anyone thinking of placing a loved one in care.
Thank you for your kind feedback! It's been an absolute pleasure and a privilege to have your parents with us, and to throw them a party for their 70th wedding anniversary - a milestone like that can't go by without a celebration! If there is any more we can do to support your family, please just let us know.
Last weekend Willowcroft hosted a party to celebrate my in-law's 70th Wedding Anniversary for 20 family and friends. A couple of members of staff, who were off duty, also came in to celebrate with us. Willowcroft also arranged to have a singer to entertain everyone.
We appreciate you taking the time to give us some feedback and share your experiences with Willowcroft. What an achievement getting to a platinum wedding anniversary! Definitely cause for celebration and we're honoured to have been able to help mark your in-laws' special day. If there is any more we can do to support your family, please just let us know.
My mother-in-law spent her last days at Willowcroft. The care they gave her was exceptional. I have visited the home a few times and have always been met with a warm welcome. The manager clearly cares about the residents and ensures there are plenty of activities.
We are so sorry for your loss. It was an honour to care for your mother-in-law. If there is anything more we can do to support your family, please don't hesitate to ask. We appreciate you taking the time to write us a review.
My wife has been a resident at Willowcroft for almost three years, and apart from the first six months due to covid restrictions, I have been able to visit every week. During this time I have never had cause to complain about her care of wellbeing and the staff have always been helpful and sympathetic. I do not have any experience of other care homes but I would have no problem recommending Willowcroft.
It's a pleasure to care for your wife at Willowcroft and we are glad to have you both as part of our family here. If there is anything more we can do for you both, please just let us know. We appreciate your feedback and thank you for taking the time to write us a review.
The staff are very friendly they all doing a job I do not expect it's very easy at times for the staff. I visit my friend with her husband, she seems very happy, lovely and clean and has a nice room and lovely staff.
We're so glad that your friend is happy with us at Willowcroft - we're glad to have her as part of our family here. Thank you for taking the time to share your experiences of our home.
My mother moved in earlier this year after having had a stroke and extended hospital stays which left her unsettled and fearful of change. The staff made her feel safe and she settled in quickly. The home facilitated her rehab and visits from social services, helped with confusing paperwork, and medical appointments, helped us host a surprise birthday party and lots of other things that made mum's transition easier. The staff are helpful and approachable and the rooms are clean and well presented. There are a few pets which makes it homely and a nice place to be in the summer with the gardens.
What lovely feedback, thank you! It's our pleasure to have your mother with us at Willowcroft, and we're so glad that she has settled with us here. We are always happy to help where we can, so if there is anything more we can do to support your mother or the rest of the family, please just let us know.
Everything is very good, a home from home.
We're so glad you're happy living at Willowcroft, it's a pleasure to have you with us. Thank you for writing us a review.
Friendly, staff are very good and very good food.
Thank you for writing us a review. We're delighted to have you with us at Willowcroft! We'll pass on your feedback to the team and in particular the chef!
Who have looked after my dad for over two years. I am so pleased with the service that they have supplied, and continue to do so.
Thank you for your feedback of Willowcroft, and for writing us a review. I'm glad we've been able to support your family. If there is anything else we can do, please just let us know.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willowcroft.
There are no upcoming events for Willowcroft.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Willowcroft.
Meet the Team (6)

Carol joined the Trust in 2009 and has worked in the care sector for 17 years. Carol started working as a carer at the age of 17 after completing her work experience at the age of 14 in a care home. She enjoyed spending time with the elderly so much and really felt that she could help by making a difference in people’s lives.
Carol has a Level 3 in Effective Management, Level 5 Diploma in Leadership for Health and Social Care; Adults Residential Management and in her spare time she likes reading, going to the gym and walking.
An interesting fact about Carol is that in 2017 she took part in a sensory challenge where she was blindfolded for 7 hours! Carol arranged this with support from the Wiltshire Blind Society and had the opportunity to talk on Wiltshire Sound radio. As part of this, she raised money for the resident's amenities fund and for Wiltshire Sound.

Sam is the Deputy Manager at Willowcroft and has worked for the Trust in various roles since 2012. Sam is an experienced Deputy Manager who has worked hard to support the team in moving over to an electronic care plan system. Sam is very passionate about the care of the residents and likes to make sure that all the residents are treated in a person-centred manner.
In Sam’s spare time, he likes to spend time with his family and enjoys socialising, exploring and playing games on his PlayStation 5.

Dea first joined the Trust in July 2014 after working in domiciliary care for many years. Dea joined the care sector when she left school as she wanted to help people and has done this her whole working life. Dea is the medication lead at Willowcroft and works hard to ensure the residents get the best possible care.
In Dea’s spare she times she enjoys walking her dog and socialising with friends.

In Beata’s spare time she takes care of her two daughters and takes them to many activities including Brownies, Gymnastics, Swimming and Cheerleading.

Andy joined the trust in February 2019. Prior to this Andy was a driver for u-drive and had many years’ experience working as a handy person in a hotel in Bournemouth. Andy decided to join the care sector as he had been looking for a job he could do for the rest of his career, he wanted to be helpful and work with his hands. Since joining the Trust Andy supports one of the residents with handy person duties around the home.
Andy, in his spare time, enjoys reading and watching documentaries on space and science.

Marie has worked at Willowcroft for 7 years, she started as a carer and then progressed to her current role as care leader. Marie prior to this was a trainee hairdresser and decided to change careers as she wanted to make a difference. Marie is the homes nutrition and infection control lead and takes these roles very seriously. In Marie’s spare time she looks after her children and binge watches box sets with her husband.
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