Willowcroft

Odstock Road, Salisbury SP2 8BG
Review Us
9.7 84 Reviews
  • Willowcroft, Salisbury
Willowcroft is a forty-two capacity care home located in Salisbury, dedicated to person-centred methods and offering quality dementia, disability and mental health-related care.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Carol Wootton (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996

Room Information

  • Single Rooms (42)

Willowcroft Reviews (84)

9.7

Willowcroft has a Review Score of 9.7 (9.713) out of 10, based on 22 reviews in the last 2 years.
Over all time Willowcroft has 84 reviews.

Overall Experience
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Date Published
  • 84
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Reviewer Connection to Willowcroft
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Total of 84, showing 21-40
Review from Doreen S (Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is very good, a home from home.
Reply from Rowen Campbell, on behalf of the team at Willowcroft

We're so glad you're happy living at Willowcroft, it's a pleasure to have you with us. Thank you for writing us a review.

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Review from Mary P (Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, staff are very good and very good food.
Reply from Rowen Campbell, on behalf of the team at Willowcroft

Thank you for writing us a review. We're delighted to have you with us at Willowcroft! We'll pass on your feedback to the team and in particular the chef!

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Review from Jacqueline D (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willowcroft have been a blessing!
Who have looked after my dad for over two years. I am so pleased with the service that they have supplied, and continue to do so.
Reply from Rowen Campbell, on behalf of the team at Willowcroft

Thank you for your feedback of Willowcroft, and for writing us a review. I'm glad we've been able to support your family. If there is anything else we can do, please just let us know.

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Review from P L (Son of Resident) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mum is a resident at Willowcroft, Mum and all her family are very happy with Willowcroft, the staff are fantastic, nothing is to much trouble, they keep us updated all the time, it is very well run, clean and tidy, the staff are very good to the families as well, always get offered a cup of
tea or coffee. We are very pleased we chose Willowcroft and wouldn't hesitate to recommend them.
Reply from Rowen Campbell, on behalf of the team at Willowcroft

Thank you for your kind words and for your recommendation. I'm so happy to hear your mum is enjoying her time with us at Willowcroft. We appreciate you taking the time to share your views.

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Review from Linda B (Daughter of Resident) published on 1 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are friendly, helpful, and have done everything they can to make Mum welcome in the home. They treat her well, support the family, and I couldn't ask for more. The whole home is clean and welcoming. Mum is eating better than when she was on her own, and she loves the fact the home has a dog,
cat, tortoise and chickens. The staff have a lot of people to look after, but from what I have seen every resident is treated like they were members of their own family.
Reply from Rowen Campbell, on behalf of the team at Willowcroft

Thank you for taking the time to write us a review, and I'm glad to hear your mum is doing so well with us, it's great to have her as part of our Willowcroft family! If there is anything else we can do for her, or for you, please just let us know.

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Review from Lynette S (Daughter of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before my mum went to live at Willowcroft her dementia had caused her to be so unhappy living on her own and her physical health was declining even with visits from carers to her home.
She is now healthier than she has been for years, she has made friends and is cared for by lovely people whose sense
of humour and kind hearts continue to amaze me. Their patience and kindness is exemplary.
My mum's brain will unfortunately continue to deteriorate however, I now know she is safe, content, and well cared for.
Reply from Rowen Campbell, on behalf of the team at Willowcroft

What a wonderful story, and one I'm sure will help others in a similar position. Thank you for your kind words. I'm so pleased your mum is thriving with us at Willowcroft. Please, if there is anything else we can do you her (or you!), just ask.

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Review from S S (Granddaughter of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely wonderful staff, always helpful and kind, the rooms are very clean and tidy and there is a real home feel to all the building. My grandmother really enjoys the food and activities, making lots of friends and is very well looked after.
Reply from Rowen Campbell, on behalf of the team at Willowcroft

Thank you for taking the time to write us a review, we really appreciate it. It's a pleasure to have your grandmother with us at Willowcroft and I'm glad she's enjoying her time here.

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Review from Amanda H (Daughter of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the service and level of care that the home and staff provide to my mother. The home is always clean and tidy. Staff are very attentive to all client's needs and clearly build beautiful caring relationships with the clients in their care. Staff work hard on a daily basis and
always find the time to have a chat with family when they visit their loved ones.
Staff try to engage all clients in activities and the utmost respect and care is shown to all.
I think the staff are absolutely awesome and I know my mum is happy and well looked after. I cannot recommend Willowcroft in Salisbury enough! Big shout out to all the fantastic staff that work there.
The home also worked to the max during Covid and I cannot thank them enough for the support that they gave my mum, and continue to do so.
Reply from Rowen Campbell, on behalf of the team at Willowcroft

What wonderful feedback, thank you! It means a lot to the team that you have taken the time to share your comments, and we're so pleased your mother enjoys life with us at Willowcroft. Please don't hesitate to ask if there is anything more we can do for her.

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Review from Sue H (Daughter of Resident) published on 28 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Willowcroft for four years and loves it. All the staff are so caring, yet professional. Nothing is too much trouble. Mum says she would never want to move from Willowcroft as she loves the staff and feels well looked after. It gives us as a family peace of mind that Mum is in good
care.
Reply from Rowen Campbell, on behalf of the team at Willowcroft

Thank you for your kind words. We're so pleased your mum is so happy with us - it's a pleasure to have her as part of the Willowcroft family. Please don't hesitate to ask if there is anything else she (or the rest of your family) needs from us.

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Review from Louise J (Granddaughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely home with lovely staff, nothing is too much trouble.
The residents clearly are looked after and well loved by the staff team. My grandmother is so happy with the care.
They have a dog and a cat which I think is so very lovely
Reply from Rowen Campbell, on behalf of the team at Willowcroft

I'm so glad to hear your grandmother is happy with us at Willowcroft. Thank you for taking the time to share your feedback. I will make sure the team sees your comments as I know they appreciate them.

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Review from Lin F (Cousin of Resident) published on 24 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came to visit my cousin today in Willowcroft. Immediately I could feel the warmth and welcoming, bright, light, clean and friendly. the staff are very helpful, caring and friendly. My cousin's room is clean and warm, homely, everything there she needs. Very pleased. Home from home. Thank you.
Reply from Rowen Campbell, on behalf of the team at Willowcroft

Many thanks for taking the time to share your impressions of Willowcroft, and I'm glad your cousin has a home from home with us. Always lovely to hear - I'll share your feedback with the team.

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Review from Andrea H (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Willowcroft were exceptional in the care of my mother. Mum entered Willowcroft in September 2021 with advanced dementia. The approach of all witnessed staff members was that they displayed respect and care towards all residents. The care towards my mother and her family was amazing. I cannot
thank them enough and would certainly recommend Willowcroft to others.
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Review from Claire J (Daughter of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not have been more impressed with the care our mother received at Willowcroft. Every member of staff was extremely caring, thoughtful and respectful with a cheerful manner and good humour. My mother's end-of-life care was exceptional with many members of staff going the extra mile.
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Review from Peter S (Resident) published on 13 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care here has been excellent. Looked after my carers who are an absolute credit to their profession and who carry out their care with tender kindness. It has been a privilege knowing them all and I would go to the ends of the earth to protect them all. They are all very important people who carry
out their care with patience and kindness.
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Review from Jean F (Friend of Resident) published on 25 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend lives in the home and has done since August 2021, she is very well cared for and really loves it. The staff are always friendly, knowledgeable and kind. I can’t thank the staff enough for the love and care they show my friend and all the other residents in the home.
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Review from Alan B (Son of Resident) published on 23 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Willowcroft in 2017 and has been looked after with a very high standard of care. He bonded with the staff extremely quickly and has a close relationship with them. My mother became ill in November and was not able to return home and within a week of searching for a home, we got her
into Willowcroft, with the help of the management team. This reunited them after four years apart, which was all they ever wanted. I will be forever grateful to the team at Willowcroft for helping my parents to live the latter part of their lives together. This has been a very hard year for everybody - family and staff - and the staff worked very hard and to a very high standard under much pressure. They organised window visits, garden visits and the use of iPads. The manager and her team have proved themselves to be an excellent team and I would recommend this home to anybody, who is thinking of placing a loved one in a care home.
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Review from Hazel G (Daughter of Resident) published on 23 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was very poorly over Easter and unfortunately, it was expected that she would not get over this. All the staff were absolutely brilliant, keeping me well informed at all times. The tenderness and care from them towards Mum was more than just caring. When I was not there, I just knew she was in good
hands. With their outstanding attention and care, Mum is still with us - quite amazing.
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Review from Linda O (Daughter of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Willowcroft for nearly two years. We have always found the staff to be loving, caring and supportive. We are happy that this has become my mother's home, where she feels safe and secure. All care homes have faced the difficult challenge of covid in the last year and we feel that
Willowcroft have met this challenge professionally, whilst maintaining their high standards. Although our visits have been limited this year, it has been lovely to see the various displays celebrating events such as Christmas, Valentines Day and Easter.
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Review from Alison C (Daughter of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a Daughter of a much loved Mum, I was incredibly nervous about what to expect when my 90-year-old Mum had no option than to move to residential care after an illness. From day one, we were greeted with care and compassion, even throughout covid. I have seen my Mum change hugely since moving to Willowcroft,
gained weight, enjoying food and the things she had stopped enjoying previously. She adores the staff who are amazing. From looking after Mum's needs to keeping our family updated on anything, even small things, that are happening in Mum's life, plus they always answer the telephone and will chat through any concerns or questions and really are a lovely, friendly team. Mum's room is comfortable and clean with a nice garden view and she genuinely seems really happy. I would recommend Willowcroft to anybody looking for a caring, clean, homely environment with a team who obviously take pride in what they do and put residents' needs first.
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Review from S H (Friend of Resident) published on 24 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend lives at Willowcroft and they always talk about how lovely the staff are and the home. I, unfortunately, have been unable to visit inside the home due to the pandemic but the manager arranged a virtual tour using her phone so I was able to look around the home and see what my friend's room
was like. I have been able to have visits and face time with my friend and the staff have always been ever so helpful to arrange this. I feel that, despite the trying times we are all dealing with, everyone I have come across remains upbeat and positive at all times. My friend is very happy at Willowcroft and has been in several care homes, this is the happiest she has ever been.
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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Willowcroft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.713 for Willowcroft is calculated as follows: ( (185 Excellents x 5) + (60 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 251 Ratings = 4.713
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willowcroft is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (6)

Carol

Carol Wootton

Job Title: Home Manager Joined: 2009

Carol joined the Trust in 2009 and has worked in the care sector for 17 years. Carol started working as a carer at the age of 17 after completing her work experience at the age of 14 in a care home. She enjoyed spending time with the elderly so much and really felt that she could help by making a difference in people’s lives.


Carol has a Level 3 in Effective Management, Level 5 Diploma in Leadership for Health and Social Care; Adults Residential Management and in her spare time she likes reading, going to the gym and walking.


An interesting fact about Carol is that in 2017 she took part in a sensory challenge where she was blindfolded for 7 hours! Carol arranged this with support from the Wiltshire Blind Society and had the opportunity to talk on Wiltshire Sound radio. As part of this, she raised money for the resident's amenities fund and for Wiltshire Sound.

Sam

Sam Emm

Job Title: Deputy Home Manager Joined: 2012

Sam is the Deputy Manager at Willowcroft and has worked for the Trust in various roles since 2012. Sam is an experienced Deputy Manager who has worked hard to support the team in moving over to an electronic care plan system. Sam is very passionate about the care of the residents and likes to make sure that all the residents are treated in a person-centred manner.


In Sam’s spare time, he likes to spend time with his family and enjoys socialising, exploring and playing games on his PlayStation 5.

Dea

Dea Burtt

Job Title: Care Leader Joined: 2014

Dea first joined the Trust in July 2014 after working in domiciliary care for many years. Dea joined the care sector when she left school as she wanted to help people and has done this her whole working life. Dea is the medication lead at Willowcroft and works hard to ensure the residents get the best possible care.


In Dea’s spare she times she enjoys walking her dog and socialising with friends.

Beata

Beata Kohalmi

Job Title: Activity Co-Ordinator Joined: 2015

Beata joined the Trust in 2015 and has worked in the care sector for 4 years. Beta started at Willowcroft as a housekeeper and then transferred to activities. Beata decided to join the care sector as she enjoyed spending time at the care home as a visitor prior to joining as an employee. When Beata has time off she works hard to raise funds for the care home and makes up activities at home for the residents to use.
In Beata’s spare time she takes care of her two daughters and takes them to many activities including Brownies, Gymnastics, Swimming and Cheerleading.

Andy

Andy

Job Title: Handyman Joined: 2019

Andy joined the trust in February 2019. Prior to this Andy was a driver for u-drive and had many years’ experience working as a handy person in a hotel in Bournemouth. Andy decided to join the care sector as he had been looking for a job he could do for the rest of his career, he wanted to be helpful and work with his hands. Since joining the Trust Andy supports one of the residents with handy person duties around the home.


Andy, in his spare time, enjoys reading and watching documentaries on space and science.

Marie

Marie

Job Title: Care Leader Joined: 2013

Marie has worked at Willowcroft for 7 years, she started as a carer and then progressed to her current role as care leader. Marie prior to this was a trainee hairdresser and decided to change careers as she wanted to make a difference. Marie is the homes nutrition and infection control lead and takes these roles very seriously. In Marie’s spare time she looks after her children and binge watches box sets with her husband.

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