Search...

Willowcroft

Odstock Road, Salisbury, Wiltshire SP2 8BG
The Orders of St John Care Trust Logo
Jobs
Willowcroft logo
Nothing is too much trouble for the staff who all work very hard to care for Grandad.T L(Granddaughter of Resident/Service User)
Willowcroft, Salisbury
Willowcroft, Salisbury
My friend always talks about how great everyone is and how they love living there.Katherine S(Friend of Resident/Service User)
Willowcroft, Salisbury

Willowcroft is a forty-two capacity care home located in Salisbury, dedicated to person-centred methods and offering quality dementia, disability and mental health-related care.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Care Provided by Willowcroft

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,290 - £1,470£1,435 - £1,615
Residential Dementia Care£1,495 - £1,560£1,640 - £1,725
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Willowcroft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Carol Wootton(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996

Room Information

  • Single Rooms (42)

Willowcroft Reviews (98)

Submit a Review
9.7

Willowcroft has a Review Score of 9.7 (9.697) out of 10, based on 30 reviews in the last 2 years. Over all time Willowcroft has 98 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Willowcroft
Loading...
Showing 98 reviews matching selected criteria
Review from Sharon M (Daughter of Resident) published on 3 April 2017 Submitted via Postal Card
Overall Experience

Very good care, staff very helpful. Will try and meet any suggestions. Show affection to my mother and do not try to make her do anything she doesn't want to. Really try to make residents feel that it's their home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J E (Son of Resident) published on 31 March 2017 Submitted via Postal Card
Overall Experience
A friendly and warm welcome when let in at the front door. The facilities are clean and tidy and my mother sat content in a suitable chair watching television. Mother is able to get out of the chair and move to a nearby table for a game of snakes and ladders.

Refreshments offered by friendly staff, general feeling of contentment from other residents. Let out to leave after my visit by friendly and polite staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S E (Daughter-in-law of Resident) published on 30 March 2017 Submitted via Postal Card
Overall Experience
A warm friendly welcome on arrival when visiting mother in law, sitting and waiting in the lounge/dining area which is handy when we move to a table to play board games and chat.

Then we are offered refreshments; tea, coffee etc and biscuits. Everyone else sitting in the lounge seemed content. Then when I leave, I am let out in another friendly manner.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael F (Relative of Resident) published on 29 March 2017 Submitted via Postal Card
Overall Experience
A warm welcome in comfortable surroundings with attentive and good humoured care.
My relative (2nd cousin) had fallen and was being given attention by the paramedics who treated her without needing to take her to hospital.

From what I saw, the medical treatment and response by all concerned was exemplary.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
No Rating
Value for Money
No Rating
Review from Maxine M (Friend of Resident) published on 22 February 2016 Submitted via Website
Overall Experience
Having visited several residential homes and been very disappointed, I popped into Willow Croft after a recommendation and found the staff at the home and the day centre to be welcoming, friendly and enthusiastic about the service provided. Even though the manager was busy she kindly gave me all the information needed.

Since that visit and on all subsequent visits I have found my friend to be settled and happily chatting with staff and other residents. At meal times the staff encourage all the residents to eat together, my friend enjoys these times, they can choose the dining area they want as there are two. I am yet to see any social activities as I work during the day, but they tell me my friend does activities at the day centre.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E C (Daughter of Resident) published on 7 December 2015 Submitted via Postal Card
Overall Experience

My mother received excellent care contact with Willowcroft since the manager started, has been excellent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephen R (Brother of Resident) published on 10 November 2015 Submitted via Postal Card
Overall Experience

Willowcroft looked after my brother with care and understanding. They kept him long after they could have passed him onto a nursing home, this was because it became his home and he knew and trusted everyone. I would recommend Willowcroft to anyone for their care, patience standard of nursing.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Pippa S (Daughter-in-law of Resident) published on 23 October 2015 Submitted via Postal Card
Overall Experience

Very positive. All staff happy to discuss care, friendly and have always been observed to show care and concern for dignity.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue M (Daughter of Resident) published on 8 October 2015 Submitted via Postal Card
Overall Experience

Mum has found the shorter of her stays quite enjoyable, but she has recently had a two week stay and was not very happy as she was treated the same way as the dementia patients. She maybe 95 but she is still compos mentis.

Reply from Michelle Curtice, Home Manager at Willowcroft

Thank you for your review which I will share with my colleagues. We do our best to treat all our residents with dignity and respect, according to their individual needs and I am sorry that your mother did not enjoy her stay with us on this occasion.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Tracey B (Daughter of Resident) published on 23 September 2015 Submitted via Postal Card
Overall Experience

Thank you to all at Willowcroft for helping me to arrange emergency respite care for my father when my mum had reached breaking point. The only minor issue, which was quickly resolved, were missing dentures and a towel, which have now been found.

Reply from Michelle Curtice, Home Manager at Willowcroft

Thank you very much for your review and I am pleased that we were able to provide the support needed for your father, to enable your mother to have a break. I’m sorry for the temporary loss of your father’s towel and dentures but glad this was quickly resolved. I do hope you will consider us for short breaks in the future – we will be delighted to welcome your father back.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brenda (Wife of Resident) published on 18 September 2015 Submitted via Postal Card
Overall Experience

They made us very welcome, everyone of the staff spoke to us on our first visit. I felt I will be happy to leave my husband in their care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Wendy H (Daughter of Resident) published on 12 August 2015 Submitted via Postal Card
Overall Experience

I expressed concern to the home manager as I twice visited my mother who could not reach a drink. I asked that they ensured this was addressed. Since reporting this, each time I have visited three times a week there has always been a drink in easy reach of her either in bed or in a chair. Several members of staff have proactively assured me they are aware and the actions they have taken, which is reassuring to hear from them directly.

Reply from Michelle Curtice, Home Manager at Willowcroft

I am glad that we are able to resolve the issues brought to my attention and that this has been continued by the care team. Ensuring effective communication across the home with relatives, residents and care staff makes this possible and I much appreciate your input.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Hilary A (Daughter of Resident) published on 5 August 2015 Submitted via Postal Card
Overall Experience

Visited the home today as my mum is going to be there. What a lovely place, show round by the manager who is lovely, very caring and obviously has the residents at the forefront of her mind. All staff are very friendly, lovely place, clean, efficiently run, more like a hotel. The manager made me feel that my mum will be very happy there, which gave me great peace of mind.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ronald A (Son-in-law of Resident) published on 4 August 2015 Submitted via Postal Card
Overall Experience

We had a lovely greeting when we arrived, coffee and tea offered and then shown around. Lovely home, more like a hotel, the manager and her staff care very much and the home is clean, homely, friendly and warm. The manager made us feel that our mum would be well cared for and looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David A (Husband of Resident) published on 3 August 2015 Submitted via Postal Card
Overall Experience

I have looked after my wife at home for 2 years so when it was decided by the doctors that she needed full time care i was full of apprehension. When it was decided that a place was available at Willowcroft which i knew nothing about, it made me nervous but to my delight she has settled and health improved, i am much relieved after being together for 68 years, well done to all staff. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pam C (Daughter of Resident) published on 30 July 2015 Submitted via Postal Card
Overall Experience

Willowcroft is a very clean and welcoming home. When my mum arrived she was very frail, the carers were kind to her giving her great care and support. Whenever you need to know anything the staff are always very helpful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Frank C (Son-in-law of Resident) published on 30 July 2015 Submitted via Postal Card
Overall Experience

Home well kept, staff very caring when asked for information open and honest. Her aptitude in general health has improved since being in their care. Nothing appears to be to much trouble well done. I'm so impressed that should there come a time when I need support I would not hesitate should a place be offered to me

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from James P (Brother-in-law of Resident) published on 27 July 2015 Submitted via Postal Card
Overall Experience

Whenever my wife and I visit our sister-in-law in Willowcoft we sense and positive and happy atmosphere and feeling of security and clean and fresh ambiance. The staff are friendly, helpful and caring and the management are supportive and available and respond to our needs, flexibility of visiting times at Willowcroft is helpful to us when travelling form 100 mile distance.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Willowcroft.

Upcoming Events

There are no upcoming events for Willowcroft.

Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Willowcroft.

Meet the Team (6)

Carol Wootton
Carol WoottonJob Title:Home ManagerJoined: 2009

Carol joined the Trust in 2009 and has worked in the care sector for 17 years. Carol started working as a carer at the age of 17 after completing her work experience at the age of 14 in a care home. She enjoyed spending time with the elderly so much and really felt that she could help by making a difference in people’s lives.

Carol has a Level 3 in Effective Management, Level 5 Diploma in Leadership for Health and Social Care; Adults Residential Management and in her spare time she likes reading, going to the gym and walking.

An interesting fact about Carol is that in 2017 she took part in a sensory challenge where she was blindfolded for 7 hours! Carol arranged this with support from the Wiltshire Blind Society and had the opportunity to talk on Wiltshire Sound radio. As part of this, she raised money for the resident's amenities fund and for Wiltshire Sound.

Sam Emm
Sam EmmJob Title:Deputy Home ManagerJoined: 2012

Sam is the Deputy Manager at Willowcroft and has worked for the Trust in various roles since 2012. Sam is an experienced Deputy Manager who has worked hard to support the team in moving over to an electronic care plan system. Sam is very passionate about the care of the residents and likes to make sure that all the residents are treated in a person-centred manner.

In Sam’s spare time, he likes to spend time with his family and enjoys socialising, exploring and playing games on his PlayStation 5.

Dea Burtt
Dea BurttJob Title:Care LeaderJoined: 2014

Dea first joined the Trust in July 2014 after working in domiciliary care for many years. Dea joined the care sector when she left school as she wanted to help people and has done this her whole working life. Dea is the medication lead at Willowcroft and works hard to ensure the residents get the best possible care.

In Dea’s spare she times she enjoys walking her dog and socialising with friends.

Beata Kohalmi
Beata KohalmiJob Title:Activity Co-OrdinatorJoined: 2015
Beata joined the Trust in 2015 and has worked in the care sector for 4 years. Beta started at Willowcroft as a housekeeper and then transferred to activities. Beata decided to join the care sector as she enjoyed spending time at the care home as a visitor prior to joining as an employee. When Beata has time off she works hard to raise funds for the care home and makes up activities at home for the residents to use.

In Beata’s spare time she takes care of her two daughters and takes them to many activities including Brownies, Gymnastics, Swimming and Cheerleading.

Andy
Andy Job Title:HandymanJoined: 2019

Andy joined the trust in February 2019. Prior to this Andy was a driver for u-drive and had many years’ experience working as a handy person in a hotel in Bournemouth. Andy decided to join the care sector as he had been looking for a job he could do for the rest of his career, he wanted to be helpful and work with his hands. Since joining the Trust Andy supports one of the residents with handy person duties around the home.

Andy, in his spare time, enjoys reading and watching documentaries on space and science.

Marie
Marie Job Title:Care LeaderJoined: 2013

Marie has worked at Willowcroft for 7 years, she started as a carer and then progressed to her current role as care leader. Marie prior to this was a trainee hairdresser and decided to change careers as she wanted to make a difference. Marie is the homes nutrition and infection control lead and takes these roles very seriously. In Marie’s spare time she looks after her children and binge watches box sets with her husband.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowcroft to verify any information. View our terms and conditions. Willowcroft has an Enhanced Service -more info.