Avonbourne Care Centre, Salisbury, Wiltshire
Avonbourne Care Centre, Salisbury, Wiltshire
Avonbourne Care Centre, Salisbury, Wiltshire

Avonbourne Care Centre is a 2016 addition to The Orders of St John Care Trust's range of facilities, which are designed to support a modern care practice that is individualised to suit the resident, while employing professionals committed to a compassionate approach.

Independent living is supported by smaller and homely households, which residents can personalise and which include en-suite bedrooms with wet-room showers.

Privacy is respected, while adults are also able to access a varied activities programme, a choice of home-cooked meals and landscaped gardens.

Group: The Orders of St John Care Trust

Person in charge: Sue Hayes (Home Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 120 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 120

Rooms with ensuite WC: 120

Facilities & Services: Own GP if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Directions:

Please use post code SP4 6NZ for sat nav (situated on corner of Mitre Way/Ramsbury Drive (Beehive roundabout)

Latest Care Quality Commission* Report on Avonbourne Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Avonbourne Care Centre has a Review Score of 9 (8.971)

The Review Score of 9 (maximum of 10) for Avonbourne Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Avonbourne Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.679 for Avonbourne Care Centre is calculated as follows: ( (170 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 237 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.292 Points relating to the number of positive Reviews for Avonbourne Care Centre is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 7 Reviews ÷ 24 Target = 0.292

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Avonbourne Care Centre?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avonbourne Care Centre

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    6
  • Niece of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

The care mum received for her respite care for two weeks, from stepping into Avonbourne to stepping out, was fantastic. Staff were friendly and the care home was clean. Always welcoming. Mum said, "The hotel was wonderful".

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad came in for a short time to give mum a break.
The staff have all been wonderful and it has been a great comfort to the family to know he is safe and being well cared for.
Avonbourne staff have been so helpful in finding a way to help us all as a family.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Moved mum here from another care home in Salisbury which did not provide her with the little care she needed, never enough staff.
We moved mum a week ago and so far the treatment and general care shown to mum has been good.
The home itself is being well maintained and cleaned. There seems to be things going on to keep mum more interested.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was assessed and welcomed to the home which was warm, clean and homely. Though her stay was short, she would not hesitate to return again, so much so, she did not want to leave at the end of her stay.
I also feel she was safe there and she had social activities which were not available in her own home and this was a relief for my peace of mind. It was a very good experience for both of us. The staff were excellent, very friendly and helpful.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident of this care home. The staff and management are very very helpful, nothing is too much trouble for them. I attended the Christmas fayre in December, the staff and management were friendly and very co-operative, I would have no problem recommending this care home to anybody. I can't praise it highly enough.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We visited Avonbourne Care Centre and learn about it's facilities in preparation for residential care for our elderly parents who have Dementia and Parkinson's Disease.We were given a warm welcome and tour of the centre. All of the facilities and cost were explained clearly to us. The staff were very empathetic to the needs of our parents and reassured us that all of their needs could be met with sensitivity.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I was very impressed with both the home and the management. The home is very bright, open and homely and the management are very friendly, helpful and accommodating. I'm sure both my mother and uncle in law will be very comfortable in their new abode. I have no concerns over my placing them into your care.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is extremely spacious - all residents have big rooms with en- suite bathrooms. The shared spaces are large but care has been taken to give them a domestic quality. The carers are very kind and patient with all the residents and welcoming to visitors. The management is approachable, caring and friendly.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Welcomed to the care home, found staff all willing to stop and help- staff all professional and with clear vocations. My dad has been welcomed and cared for 100% since his arrival in June 2016. I feel assured he has everything he needs.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

In the three weeks my father stayed in Avonbourne Care Centre, he has been really well looked after. He has been treated really well and his needs have been taken care of. The staff are very friendly and genuine and nothing appears to be too much trouble. Very well impressed and glad my father is in safe hands.

How likely would you be to recommend Avonbourne Care Centre? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been living at Avonbourne Care Centre for two months now and I have to say, that all aspects of care have been to a really excellent standard. All staff provide great care and treat all residents with great dignity. The facilities are first class and you can't wish for better.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister resides in this home. She has been diagnosed with senile dementia, she appears to be well looked after, clean and fairly well preserved. The staff all appear to be kind and considerate and the patients like them which means a lot to relatives.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Lovely new purpose built facilities with lots of space for residents and an excellent area for visiting relatives to dine with their loved one. We had a fabulous meal for six of us today. My mother-in-law seems happy and relaxed here whenever we visit. The cat and dog are a nice touch. Staff are very friendly and I've been made very welcome, even when visiting at unexpected times. My favourite visit recently was when I was passing the home around bedtime and popped into give my mother-in-law a goodnight kiss, it was calm and lovely and she was delighted to see me.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Had a lovely experience visiting my mother with relatives, having lunch with her in the cafe. Staff are very helpful as always and the food is excellent.
In past visits, I have sometimes found my mother isolated in her room and not taking part in activities, though I understand from staff she has chosen not to participate. It is a difficult balance I think between staff resource and required attention (e.g. with her walking) I do not blame the staff in any way for this they are always trying their best.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

We visited our aunt and we had lunch in the private dining room. The staff were extremely friendly and had a welcoming way and our aunt was very comfortable with them. It was my first visit to the home and I was impressed by the facilities and the design of the building which appears well planned for the purpose. The bedroom is excellent with good quality fittings, furniture and a well designed en-suite wetroom. The communal rooms were also of a high standard and could have been mistaken for a five-star hotel. Love the resident cat Eva.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was most impressed by the caring staff. The rooms and areas looked and smelt so clean, parking was also very good. I turned up not expected and was given a warm welcome. I truly cannot say anything detrimental about this place and believe me I was looking.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I visited my aunt in her new care home location. First impressions were good. We were warmly greeted by staff on reception and made our ways to our aunt's room. She looked comfortable sitting in her armchair, her room spacious modern and clean and so was the walk in shower room. Lunch was pre-ordered and we had in the cafe, a designated area for residents and their guests. Lunch was tasty and well cooked, they even came to ask us how it was. The centre is not fully occupied due to potential clients not knowing the centre. The short time there, I can't recommend the centre highly enough.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the care home to be safe, secure, happy, efficient and professionally run. My father has been here since the opening of Avonbourne and in the previous home. He has a great rapport with the staff and relationship with the key workers and carers. I couldn't wish for anything better for my father other than a miracle.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Great staff, especially two, who are most friendly and helpful. My father settled in well and seems to enjoy his time here. The new building is lovely and well equipped. Once the new phone system is up and running I hope that the delay at the entrance will be put right as this is the only thing that does not seem to run smoothly. (entering and exiting the home)

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Rooms: Excellent

Value for Money: Satisfactory

I know this is a new home but it is really beautiful and has been decorated with imagination and well thought out. The separate safe gardens will be a delight as they are designed for wheelchairs so no restrictions on enjoying the sunshine. The balconies will create a lovely place to socialize. I loved the little sitting rooms for visitors to have a little privacy with a loved one, not to have to sit in a bedroom. I did however wonder why a pull down seat in the en-suite was not provided as many residents are elderly and this would be helpful. But this is a minor niggle and I'm sure this will be addressed. I have found the staff to be helpful, kind and caring. His key worker is wonderful. She is so positive, caring and happy which helps me also.

How likely would you be to recommend Avonbourne Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Esther Thomas, Home Manager at Avonbourne Care Centre responded to this review on 25 Apr 2016:

Thank you so much for your lovely review of Avonbourne. In relation to your point regarding pull down seats in the en suite showers, we do have shower chairs available for those residents who may need them. Please do discuss this with me next time you visit the home.

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Awards / Recognitions

April 2017

February 2016

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Staff Profiles

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Care Home Idol 2016

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