Avonbourne Care Centre

1 Mitre Way, Old Sarum, Salisbury SP4 6GW
Review Us
9.1 109 Reviews
  • Avonbourne Care Centre, Salisbury
Avonbourne Care Centre offers two distinct homes in which residents enjoy living life to the full, in vibrant care communities, with great people around them 24-hours a day. Avon Court is for those of their residents living with dementia, where specially trained carers are on hand to support. Bourne House looks after those who need a little extra help to maintain their independence. Bourne House is also where you'll find their nursing household. Both homes offer short-stay respite care to look after a loved one whilst family members and carers use the opportunity to take a well-earned break.

Each home has beautifully furnished living accommodation, spacious en-suite bedrooms and fully accessible, landscaped gardens which can be enjoyed all year round.

Everything in the care homes has been carefully designed to enrich the lives of its residents, who enjoy daily social activities that are perfectly tailored to their needs, with joint events in the central coffee shop, beauty salon and cinema. There are cosy seating areas for a cup of tea with loved ones, and outside terraces for sunnier days.

Care Provided by Avonbourne Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1555
  • Self-Funded Residential Dementia Care: £1660 – £1715
  • Self-Funded Nursing Care: £1900 – £1905
  • Self-Funded Nursing Dementia Care: £1955 – £1955
  • RESPITE Self-Funded Residential Care: £1635 – £1765
  • RESPITE Self-Funded Residential Dementia Care: £1825 – £1900
  • RESPITE Self-Funded Nursing Care: £2115 – £2120
  • RESPITE Self-Funded Nursing Dementia Care: £2185 – £2190

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Avonbourne Care Centre to find out the exact price for your requirements.

Contact Avonbourne Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Avonbourne Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Les Johnson and Kamila Bevan (Home Managers)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (120)

Parking

  • Free parking on site.

9.1

Avonbourne Care Centre has a Review Score of 9.1 (9.099) out of 10, based on 21 reviews in the last 2 years.
Over all time Avonbourne Care Centre has 109 reviews.

Overall Experience
  • 78
  • 25
  • 3
  • 2
  • 1
Date Published
  • 109
  • 7
  • 14
  • 21
  • 88
Reviewer Connection to Avonbourne Care Centre
  • 44
  • 17
  • 16
  • 7
  • 6
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 109, showing 1-20
Review from I C (Son of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Avonbourne for four years and I visit her regularly and at different times. I am very happy with the care and commitment provided by the excellent staff. They are always kind, caring and more than happy to help. The facilities and layout of the home are also very good. She feels safe
and is very happy. The entertainment provided is very good and extremely varied. The entertainment provided is very good and extremely varied. The entertainment staff are also fantastic. My mum is able to enjoy her love of dancing and musk on a regular basis. I would have no hesitation in recommending Avonbourne as it gives me peace of mind, knowing my mum is happy and well looked after when I can't be there. Although my mum has dementia, she leads a happy, safe and fulfilled life and this thanks to the excellent staff and facilities at Avonbourne.
Reply from Steve Gardner-Collins, On behalf of the team at Avonbourne Care CentreThank you so much for taking the time to share such a detailed and heartfelt review. We are truly pleased to hear how happy and well cared for your mum is at Avonbourne, and that she feels safe, fulfilled, and able to enjoy the things she loves, such as dancing and music. Your kind words about our staff, facilities, and activities mean a great deal to us, as providing compassionate, person-centred care is central to everything we do. We will be delighted to share your feedback with the whole team, who will find it very rewarding. Thank you for your recommendation and for trusting us with your mum's care, your peace of mind is incredibly important to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W B (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has severe dementia, and the care she receives is wonderful; the staff are kind, considerate and very caring.
Reply from Steve Gardner-Collins, On behalf of the team at Avonbourne Care CentreThank you very much for your kind words and positive feedback. We are truly pleased to hear that your mum is receiving wonderful care and that our team has been kind, considerate, and caring in supporting her with severe dementia. Your comments mean a great deal to our staff, who work hard every day to provide compassionate, person-centred care. Thank you for taking the time to share your experience and for trusting Avonbourne with your mum's care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ivor N (Nephew of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle appears to be happy where he is. The staff appear to be very helpful and try to answer any questions posed. The present manager is very elusive, seen once in the past six months and appeared to be very aloof, unlike the previous temporary manager who made himself available and ready to listen
and advise. Value for money!! £6,500 a month, no!
Reply from Steve Gardner-Collins, On behalf of the team at Avonbourne Care CentreThank you for taking the time to share your feedback. We are pleased to hear that your uncle appears happy with us and that our care staff have been helpful and responsive to your questions. Providing attentive, compassionate care remains our top priority, and we are grateful that this has been reflected in your experience. We are sorry to learn of your concerns regarding the visibility and approachability of our current management. We recognise how important open communication is for residents and their families, and your comments have been noted. Please note that the current General Manager has only been supporting Avon Court since the end of December 2025. She is in the home Mondays-Fridays and would happily arrange to meet with you. We are actively reviewing how we can improve management presence and accessibility to ensure families feel supported and heard. With regard to value for money, we appreciate that care fees represent a significant investment, and we understand your frustration. Our fees reflect the level of care, staffing, facilities, and regulatory requirements involved, but we fully acknowledge that perceptions of value are deeply personal. We would welcome the opportunity to discuss this with you directly and address any specific concerns you may have. Thank you again for your honest feedback. It helps us identify areas where we can improve and better serve our residents and their families.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Juliette M (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very happy at Avonbourne care centre. They take great care of her and always ensure that she is happy and entertained. Any problems that come up (such as TV not working) are always dealt with quickly and efficiently. The staff are always friendly and helpful. The facilities are very good and
mum's room has everything she needs. The room is kept clean and tidy.
Reply from Steve Gardner-Collins, On behalf of the team at Avonbourne Care CentreThank you so much for taking the time to leave such a lovely review. We are delighted to hear that your mum is very happy at Avonbourne Care Centre and that she is well cared for, comfortable, and kept entertained. It's wonderful to know that our team's friendliness, responsiveness, and attention to detail, from maintaining the facilities to resolving issues quickly has made a positive difference. Your kind words will be shared with the whole team, who will be very encouraged by your feedback. Thank you again for your trust and support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen C (Husband of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident of Bourne House for over a year now with Alzheimer's and is now receiving end of life dementia care.
The Carers, Nurses and Manager are wonderful and I am grateful for the care they are taking to looking after my wife. When I arrive I am always greeted with a smile by all
of the staff and I know that she is being well looked after.
Also I am always reassured by them that every need is taken care of to ensure that she is comfortable.
Reply from Steve Gardner-Collins, On behalf of the team at Avonbourne Care CentreThank you so much for taking the time to share your kind words about Bourne House. We are truly grateful for your feedback and are honoured to be caring for your wife during this important time. Knowing that you feel welcomed, reassured, and confident in the care she is receiving means a great deal to our whole team. Our carers, nurses, and management are deeply committed to ensuring every resident is treated with compassion, dignity, and comfort, and your comments reflect exactly what we strive to provide. Thank you again for your trust and for acknowledging the dedication of our staff. Your support is sincerely appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul R (Son of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for 13 months, on Harnham ward. She wasn't the easiest of people to care for, but Philipia and her team looked after her with care and compassion. All the staff from reception, through to the kitchen went out of their way to accomodate all of her requests, including soup for
breakfast. Her end of life care was excellent allowing her to pass with dignity and pain free.
Reply from Steve Gardner-Collins, On behalf of the team at Avonbourne Care CentreThank you for your review, we really appreciate your feedback and the team will be really happy to see 5 stars - we are pleased to hear your mother's needs were met and that her passing was dignified.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue M (Friend of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are so supportive, caring and happy to residents, friends and family alike.
It has a great home from home atmosphere throughout.
The enthusiasm of staff and the opportunities offered are inspirational. It has helped my friend to achieve and enjoy a her new life at Ashbourne. Such a
tonic for us all to be part of Thanks.
Reply from Helen Dearing, On behalf of the team at Avonbourne Care CentreThank you for leaving us such a lovely 5-star review, we really appreciate it. We are so thrilled to read how highly you rate our team. To be called a home from home makes our day; this is what we strive to achieve. You're welcome at any point, our kettle is always on.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been living here very long time since before covid and I was here for respite quite long time then I moved in and I now here all the time and I really enjoy it here and also the activities and also enjoyed all of them and the entertainment is really good. I been here at Stoford very long time
and now I move down here in firsdown for two years now and I got a very bright room of my own it always nice and tidy.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Avonbourne Care CentreThank you so much for taking the time to write us this lovely review. It's fantastic to hear about how happy you are living at Avonbourne, and it's a real pleasure to have you with us in the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A W (Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoy most with enjoyable company with facilities, always with interesting topics. Enjoy music of all kinds, esp stage plays.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Avonbourne Care CentreThank you so much for this fantastic review, which means so much to the whole team. We're pleased you're enjoying your experience of Avonbourne, especially the lovely company in the home. If there's ever anything more we can do for you, please don't hesitate to ask.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy everything and all the activities and also I like doing arts & crafts and joining in with the entertainment that was good and activities team are great, they are fab.mThe managers are so caring they so wonderful and I love knitting & doing word searches and I collect ornaments of different countries
& trophys for ballroom dancing & disco.
Reply from Rhiannon Freeman-Gray, Regional Marketing Manager at Avonbourne Care CentreThank you so much for taking the time to write this lovely review, which means so much to the whole team. We're delighted to hear that you're so happy at Avonbourne and enjoying all the different activities on offer. If there's ever anything more we can do for you, please just ask.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kate C (Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy living here.
Reply from Rhiannon Freeman-Gray, Regional Marketing Manager at Avonbourne Care CentreThanks so much for leaving us this review. We're delighted that you enjoy living at Avonbourne - it's a pleasure to have you here with us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A P (Resident) assisted by family/friend published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the circumstances I find myself in, needing care, I am as happy as I can be at Avonbourne care centre.
Reply from Rhiannon Freeman-Gray, Regional Marketing Manager at Avonbourne Care CentreThank you very much for taking the time to leave us a review. We really appreciate the feedback. It's a pleasure to have you with us at Avonbourne.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicola A (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We had to move Mum into Avonbourne after a sudden decline in health. Because of the speed of entry there were a few teething problems which took a few days to resolve. We were able choose Mum a room which was light, bright and spacious with a very nice en suite wet room.
We visited every day for several
hours and saw first hand how kind and caring the staff were, from the Nurses, down to the man who brought the clean washing back. There were occasions when the staff were incredibly stretched due to staff shortages but they always had a smile.
Avonbourne knew from the start that Mum had a terminal illness and would need end of life care. We were assured this could be accommodated, which it was, but we found the delays between the Dr prescribing to the arrival of drugs too long. Not the fault of the staff but the system.
The care and compassion of the staff during Mums final days was outstanding.Thank you.
Someone asked me would I use Avonbourne again, and I think the answer is yes.
Reply from Rhiannon Freeman-Gray, Regional Marketing Manager at Avonbourne Care CentreThank you for your kind words and for taking the time to share your feedback, we really appreciate it. It was an honour to be able to care for your mum and if there is ever anything more we can do for your family, please just let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debra P (Daughter-in-law of Resident) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very caring and knowledgeable. They look after my mother-in-law and understand her. At present, she is losing when it is day and night so is spending all day in bed and then getting up in the night. She needs to get out of bed in the morning, perhaps we need a meeting.
Reply from Rowen Campbell, on behalf of the team at Avonbourne Care CentreThank you for your feedback and for taking the time to write us a review. Please do get in touch with the team if you have any concerns about your mother-in-law's routine as they will be more than happy to help.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caroline H (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are hugely grateful to the manager and his team at Avon Court for their kindness, compassion and unfailing good humour. Our mother moved into Avon Court on very short notice following a very distressing experience at another care home and the team couldn't have been more understanding and accommodating.
They had no problem at all with her nighttime wandering, understanding it as a symptom of her advancing Alzheimer's and meeting her with care and interest as an individual. We were always made to feel welcome when we visited and kept regularly updated. Very sadly our mother died after a short illness at the end of December and again we have met with great kindness and lovely anecdotes that showed how well the manager and others had got to know her even in the short time she was a resident. It's not the fanciest of care homes in terms of decor but the rooms are spacious, comfortable and well-furnished, there is a fantastic programme of activities and most importantly, the staff really care.
Reply from Rowen Campbell, on behalf of the team at Avonbourne Care CentreWhat kind words, thank you - we are very grateful for you taking the time to share your feedback and we are so sorry for your loss. It was a privilege to be able to care for your mother and we feel honoured to have been able to support her and your family, during those last weeks of her life. Please, if there is ever anything more we can do to help, don't hesitate to ask.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Cousin of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After initial hesitancy, my cousin is extremely happy and joining in all the activities she is capable of doing, especially when the animals come to visit. She gets on well with the staff which is essential as she relies on them very much for her personal and nursing care. From our personal point of
view, it is often difficult to contact the care team by telephone and there seems to be a need for more staff.
Reply from Helen Dearing, On behalf of the team at Avonbourne Care CentreThank you for your review of our home. We love caring for your cousin and it's been great watching her get involved with the activities she can participate in. I have noted your feedback about contacting the care team and will ensure this is looked into.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R D (Friend of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
There is a lack of care. My friend has dementia, sometimes shes clear in her mind other times shes not and she needs compassion and care to cope. However, yesterday one of the carers was very impatient and intolerant and my friend was feeling trapped and unhappy.
In a care home the food should be one
of the highlights of the day and should be presented tastefully, not cups of tea in big ugly mugs, etc.
Residents need a nice view from their windows, her view is reasonable but the window is very dirty.
Reply from Rowen Campbell, on behalf of the team at Avonbourne Care CentreThank you for your feedback. It is disappointing to hear that your experiences have fallen short of the high standards we set ourselves. We do take our residents' well-being extremely seriously, and we agree that mealtimes are a highlight. We take on board the likes and preferences of all our residents, each of whom has different tastes. If there are things we can do differently for you and your friend, please don't hesitate to let the team know next time you are visiting, and if you would like to talk through any concerns, please get in touch with the management team who will be more than happy to help.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R M (Son of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to my father being partially sighted and his age (101) most things available for him were very restricted. He was very well treated by all the staff.
Reply from Rowen Campbell, on behalf of the team at Avonbourne Care CentreThank you for your feedback, we will take it on board. It's been an honour to care for your father. If there is anything more we can do to support your family, please don't hesitate to ask a member of our team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathleen C (Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find living here happy comfortable and relaxing and the staff are always friendly and helpful.
Reply from Rowen Campbell, on behalf of the team at Avonbourne Care CentreThank you very much for taking the time to write us a review and sharing your experience of living with us here at Avonbourne Care Centre. It's a pleasure to have you with us! Please do let us know if there is anything else we can do to support you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hollie W (Granddaughter of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely terrible place, the staff just sit on their phones and don’t treat their elders with care at all! Not impressed. My grandmother has been there just about a month and she is already leaving to be in a nicer care home. The place is disgusting and isn’t cleaned properly.
Reply from Rowen Campbell, on behalf of the team at Avonbourne Care CentreThank you for your feedback. Avonbourne is using an e-care system where all our residents' health and care records are stored and accessed via mobile handsets, so this is likely what you've seen in practice. It allows our team to deliver timely care to each resident, and it also means that all information is recorded in real time, helping our carers to support the residents to make informed choices about their own care. I have made the home manager aware of your comments and she will take it on board.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.1 (9.099)

Overview of Review Score

The Review Score of 9.1 (9.099) out of 10 for Avonbourne Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.399 for Avonbourne Care Centre is calculated as follows: ( (165 Excellents x 5) + (45 Goods x 4) + (11 Satisfactorys x 3) + (9 Poors x 2) + (13 Very Poors x 1) ) ÷ 243 Ratings = 4.399
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Avonbourne Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 18 Positive Reviews ÷ 24 = 0.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading

Awards / Recognitions (8)

Loading...

Meet the Team (10)

Kamila

Kamila Bevan

Job Title: Home Manager (Bourne House) Joined: 2017

Kamila has worked in a variety of care roles for many years. She joined OSJCT at Avonbourne Care Centre in 2017 as Care Lead, before becoming Head of Care for Avon Court, the specialist dementia home, in 2019. She moved to Marden Court as Home Manager in 2021, then taken on The Cedars for few months and returned to Avonbourne as Home Manager of Bourne House in January 2023.


Kamila has been appointed as the General Manager of Avonbourne Care Centre with overall responsible for both Avon Court and Bourne House effective from 22 December 2025. Both homes will continue to function as separate entities. Kamila knows both homes, their staff, and residents well which will give the teams continuity.


Kamila leads her team to provide the best possible environment for our residents with dignified, person-centred care, and lots of fun and laughter.


In her spare time, Kamila enjoys spending time with her family , her 4 children keep her out of any mischief.

Anne-Marie

Anne-Marie Brown

Job Title: Deputy Manager (Avon Court) Joined: 2025

Anne-Marie joined OSJCT in July 2025, having previously worked as a Unit Manager in a 29-bedded unit supporting older people living with dementia.


Anne-Marie has 25 years’ experience in the care sector supporting people with acquired brain injuries, physical disabilities, learning disabilities, and older people living with dementia.


What Anne-Marie likes about working at Avon Court is the friendly atmosphere, and she really enjoys supporting the residents to live a fulfilled life.


In her spare time, Anne-Marie enjoys going to the gym, and spending time with her family and her two dogs.

Kerry

Kerry Jones

Job Title: Deputy Manager (Bourne House) Joined: 2023

Kerry joined Bourne House in November 2023, having previously worked at OSJCT Ashwood Care Centre in Warminster as Deputy Manager.


She has over 15 years’ experience in Health and Social Care, initially working in Domiciliary Care before moving to Residential Care, working as a Carer, and progressing through the ranks to Deputy Manager.


Kerry says that what she enjoys most about her role as Deputy Manager is providing care to the residents and supporting the team.

Katie

Katie Travis

Job Title: Care Leader Joined: 1997

Katie has worked for the Trust since October 1997 and has worked in care for 35 years. Katie decided to work in care because she had done a college course and did a placement at Bartlett House when she was 19. She really enjoyed this so applied for bank work at Bemerton Lodge and then got a permanent job in a nursing home. Katie has worked in nursing homes, residential homes, and dementia homes in numerous roles, and homes and is currently a Care Leader at Avon Court.


In Katie’s spare time, she likes to socialise, do craft work, reading and spending time with her family.

Alix

Alix Williams-Duffield

Job Title: Activities Co-ordinator

Alix began her career in care in domiciliary care and after five and a half years was looking for something a bit different. She was offered the Activities Co-ordinator role at Avonbourne Care Centre and hasn’t looked back. Alix loves the one-to-one time and feeling like part of the family at Bourne House, and she and the residents really have a lot of fun together.


Out of work, Alix enjoys keeping fit and spending the weekends on family time with her children.

Aranzazu

Aranzazu Alejo Pineda

Job Title: Head Housekeeper

Aranzazu, known to everyone as Aran, is the Head Housekeeper at Avonbourne. She takes great pride in her work which she really enjoys. Nothing makes her happier than seeing the home thoroughly spotless and smelling lovely to the residents.


Aran is passionate about what she does and loves chatting with our residents. She loves those conversations because they are all different with fascinating stories to tell. Many like things done a certain way, and to Aran, that is what her team is there for.


Aran is proud to have a wonderful team in housekeeping and laundry, noting how they all get on well together and she is very proud of the standards they maintain.

Sara

Sara Alexander

Job Title: Carer Joined: 2019

Sara has worked at Avon Court for four years as a carer. She has two sons, a dog and a lizard name Eugene, whom she loves to bring into work. The residents really enjoy seeing Eugene and getting to hold him.

Sara loves working at Avon Court because the residents are given freedom and choice in their daily lives. She also loves the diversity of the people that live here. She finds getting to know our residents a real privilege.

Simon

Simon South

Job Title: House Keeper Joined: 2020

Simon began working at Avon Court as a carer in March 2020. This was Simon’s first-ever role in health and social care. He decided on a career change as he was seeking a more rewarding role where he could help make a difference to others. Simon says that the team at Avon Court are all really friendly and works together like a family.


He enjoys taking the residents to Salisbury football club to watch home matches. As a keen football fan himself, this is something that Simon and the residents really enjoy doing together. Simon strives to make as many people smile as he can each day.

Chris

Chris Watson

Job Title: Handyperson Joined: 2016

Chris is the handyperson here at Avon Court, he has worked with us for almost 7 years. Prior to joining the Avon Court team, he was a Stock manager for a retail company for over 12 years. Chris has been happily married for 36 years and his wife, daughter and brother-in-law all work for OSJCT - they clearly like to keep it in the family!


Chris has 5 grandchildren, ranging from one to 17 years. In his spare time, Chris enjoys relaxing over a pint on a Friday with his friends. He is also an avid Manchester United fan.


Chris says that he loves his job at Avon Court because he loves meeting new people and making a difference every day. For Chris ‘it’s all about the residents’.

Lesley

Lesley Jury

Job Title: Activities Coordinator at Bourne House Joined: 2024

Lesley joined the Orders of St John Care Trust in February 2024. Whilst her primary role is Activities Coordinator, Lesley also works as a Carer.


Lesley states that she enjoys spending time with all the residents, making them smile, and making a positive impact on their everyday lives by taking them for a walk, playing bingo, or putting away laundry together.


"There is a great team spirit at Bourne House, and I enjoy having a laugh and giggle with my colleagues."


In her spare time, Lesley enjoys walking, cycling, socialising, and spending time with her family.

Frequently Asked Questions about Avonbourne Care Centre

What types of Care is Avonbourne Care Centre registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Avonbourne Care Centre have?

There are 120 Single Rooms.

What are the Facilities & Services at Avonbourne Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avonbourne Care Centre to the centre of Salisbury?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avonbourne Care Centre to verify any information. View our terms and conditions. Avonbourne Care Centre has an Enhanced Service - more info.