Outstanding service and care, it is like a big family
Julia G (Daughter-in-law of Resident)
All the staff are unfailingly cheerful, caring and wonderfully kind.
S L (Daughter of Resident)
After 2 weeks of respite care, mother was literally a different person. Very happy and settled
A R (Daughter of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
These prices are only a guideline, please contact Avonbourne Care Centre to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Free parking on site.
Avonbourne Care Centre has a Review Score of 9.0 (8.971) out of 10, based on 17 reviews in the last 2 years.
Over all time Avonbourne Care Centre has 103 reviews.
5.0 out of 5
Thank you so much for taking the time to write us this lovely review. It's fantastic to hear about how happy you are living at Avonbourne, and it's a real pleasure to have you with us in the home.
5.0 out of 5
Thank you so much for this fantastic review, which means so much to the whole team. We're pleased you're enjoying your experience of Avonbourne, especially the lovely company in the home. If there's ever anything more we can do for you, please don't hesitate to ask.
5.0 out of 5
Thank you so much for taking the time to write this lovely review, which means so much to the whole team. We're delighted to hear that you're so happy at Avonbourne and enjoying all the different activities on offer. If there's ever anything more we can do for you, please just ask.
5.0 out of 5
Thanks so much for leaving us this review. We're delighted that you enjoy living at Avonbourne - it's a pleasure to have you here with us.
5.0 out of 5
Thank you very much for taking the time to leave us a review. We really appreciate the feedback. It's a pleasure to have you with us at Avonbourne.
4.0 out of 5
Thank you for your kind words and for taking the time to share your feedback, we really appreciate it. It was an honour to be able to care for your mum and if there is ever anything more we can do for your family, please just let us know.
4.0 out of 5
Thank you for your feedback and for taking the time to write us a review. Please do get in touch with the team if you have any concerns about your mother-in-law's routine as they will be more than happy to help.
5.0 out of 5
What kind words, thank you - we are very grateful for you taking the time to share your feedback and we are so sorry for your loss. It was a privilege to be able to care for your mother and we feel honoured to have been able to support her and your family, during those last weeks of her life. Please, if there is ever anything more we can do to help, don't hesitate to ask.
5.0 out of 5
Thank you for your review of our home. We love caring for your cousin and it's been great watching her get involved with the activities she can participate in. I have noted your feedback about contacting the care team and will ensure this is looked into.
2.0 out of 5
Thank you for your feedback. It is disappointing to hear that your experiences have fallen short of the high standards we set ourselves. We do take our residents' well-being extremely seriously, and we agree that mealtimes are a highlight. We take on board the likes and preferences of all our residents, each of whom has different tastes. If there are things we can do differently for you and your friend, please don't hesitate to let the team know next time you are visiting, and if you would like to talk through any concerns, please get in touch with the management team who will be more than happy to help.
4.0 out of 5
Thank you for your feedback, we will take it on board. It's been an honour to care for your father. If there is anything more we can do to support your family, please don't hesitate to ask a member of our team.
5.0 out of 5
Thank you very much for taking the time to write us a review and sharing your experience of living with us here at Avonbourne Care Centre. It's a pleasure to have you with us! Please do let us know if there is anything else we can do to support you.
1.0 out of 5
Thank you for your feedback. Avonbourne is using an e-care system where all our residents' health and care records are stored and accessed via mobile handsets, so this is likely what you've seen in practice. It allows our team to deliver timely care to each resident, and it also means that all information is recorded in real time, helping our carers to support the residents to make informed choices about their own care. I have made the home manager aware of your comments and she will take it on board.
3.0 out of 5
Thank you for your feedback. We were sorry to learn that some of your mother's experiences fall below the very high standards of care that we set for our teams in all our homes. Please do speak to the home manager or the team on site should you have any questions or queries - they are always happy to help and answer any questions you might have.
5.0 out of 5
Thank you very much for your kind words, and for taking the time to write us a review. We're delighted to have your sister with us and pleased to hear that she is happy here. If there is anything more we can do for her, or for you, please just let us know.
5.0 out of 5
Thank you for taking the time to write us a review and for sharing your family's experiences of moving into a care home - I'm sure it will help others in a similar situation. I'm so pleased to hear that your mum is getting so much out of being with us at Avonbourne and that we've been able to give you that peace of mind.
5.0 out of 5
Thank you for taking the time to write us a review, and for your kind words about Avonbourne and the team here. We're glad to have been able to support your family.
5.0 out of 5
Thank you for sharing your experience of visiting Avonbourne Care Centre. I'm glad it's a pleasure to come and visit! I'll share your feedback with the team as I know they love to hear it.
5.0 out of 5
I'm glad your mum is settled with us at Avonbourne. Thank you for your kind words about our team and for taking the time to write us a review - it means a lot to us.
2.0 out of 5
I’m sorry your experience of our home has fallen short of the high standards we expect from our team. I have highlighted your feedback to our management team who will take on board your comments.
The Review Score of 9.0 (8.971) out of 10 for Avonbourne Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Contact us for more details
Les joined the Trust in October 2024 and has worked in the care sector since 1993, and since 2003 as a Manager.
Les started working in care at the age of 23 as a carer for learning disabilities and started working in the elderly sector in 2018.
Les has a level 4 in care and a Registered Manager’s award and in his spare time is a musician.
Les has very high care standards and everything he does is for the benefit of the people. Les is a motivator and always seeks to get the best from himself and his team.
Kamila has worked in a variety of care roles for many years. She joined OSJCT at Avonbourne Care Centre in 2017 as Care Lead, before becoming Head of Care for Avon Court, the specialist dementia home, in 2019. She moved to Marden Court as Home Manager in 2021 and returned to Avonbourne as Home Manager of Bourne House in February 2022.
Having worked as a community care supervisor as well as in roles within a care home, Kamila realised her passion is with elderly and dementia care. She leads her team to provide the best possible environment for our residents with dignified, person-centred care, and lots of fun and laughter.
Anne-Marie joined OSJCT in July 2025 having previously worked as a Unit Manager in a 29 bedded unit supporting older people living with dementia.
Anne-Marie has 25 years’ experience in the care sector supporting people with acquired brain injuries, physical disabilities, learning disabilities, and older people living with dementia.
What Anne-Marie likes about working at Avon Court is the friendly atmosphere and she really enjoys supporting the residents to live a fulfilled life.
In her spare time, Anne-Marie enjoys going to the gym, and spending time with her family and her two dogs.
Katie has worked for the Trust since October 1997 and has worked in care for 35 years. Katie decided to work in care because she had done a college course and did a placement at Bartlett House when she was 19. She really enjoyed this so applied for bank work at Bemerton Lodge and then got a permanent job in a nursing home. Katie has worked in nursing homes, residential homes, and dementia homes in numerous roles, and homes and is currently a Care Leader at Avon Court.
In Katie’s spare time, she likes to socialise, do craft work, reading and spending time with her family.
Alix began her career in care in domiciliary care and after five and a half years was looking for something a bit different. She was offered the Activities Co-ordinator role at Avonbourne Care Centre and hasn’t looked back. Alix loves the one-to-one time and feeling like part of the family at Bourne House, and she and the residents really have a lot of fun together.
Out of work, Alix enjoys keeping fit and spending the weekends on family time with her children.
Paula is one of our activity coordinators at Avon Court. She has lots of experience in implementing activities through various roles where she organised public events, and carried out fundraising and family events. Paula joined the team at Avon Court because she wanted to challenge herself, and she works to ensure everyone here receives stimulating and meaningful activities that are tailored to their lifestyle.
Paula has six grown-up children and three dogs, one of which she regularly brings into work, much to the enjoyment of the residents!
Paula has a love of all things vintage and boasts an amazing collection of vintage items.
Paula loves what she does and finds it extremely rewarding. She says that Avon Court is a wonderful environment in which to work.
Aranzazu, known to everyone as Aran, is the Head Housekeeper at Avonbourne. She takes great pride in her work which she really enjoys. Nothing makes her happier than seeing the home thoroughly spotless and smelling lovely to the residents.
Aran is passionate about what she does and loves chatting with our residents. She loves those conversations because they are all different with fascinating stories to tell. Many like things done a certain way, and to Aran, that is what her team is there for.
Aran is proud to have a wonderful team in housekeeping and laundry, noting how they all get on well together and she is very proud of the standards they maintain.
Sara has worked at Avon Court for four years as a carer. She has two sons, a dog and a lizard name Eugene, whom she loves to bring into work. The residents really enjoy seeing Eugene and getting to hold him.
Sara loves working at Avon Court because the residents are given freedom and choice in their daily lives. She also loves the diversity of the people that live here. She finds getting to know our residents a real privilege.
Simon began working at Avon Court as a carer in March 2020. This was Simon’s first-ever role in health and social care. He decided on a career change as he was seeking a more rewarding role where he could help make a difference to others. Simon says that the team at Avon Court are all really friendly and works together like a family.
Simon enjoys taking the residents to Salisbury football club to watch home matches. As a keen football fan himself, this is something that Simon and the residents really enjoy doing together. Simon strives to make as many people smile as he can each day.
Chris is the handyperson here at Avon Court, he has worked with us for almost 7 years. Prior to joining the Avon Court team, he was a Stock manager for a retail company for over 12 years. Chris has been happily married for 36 years and his wife, daughter and brother-in-law all work for OSJCT - they clearly like to keep it in the family!
Chris has 5 grandchildren, ranging from one to 17 years. In his spare time, Chris enjoys relaxing over a pint on a Friday with his friends. He is also an avid Manchester United fan.
Chris says that he loves his job at Avon Court because he loves meeting new people and making a difference every day. For Chris ‘it’s all about the residents’.
Lesley joined the Orders of St John Care Trust in February 2024. Whilst her primary role is Activities Coordinator, Lesley also works as a Carer.
Lesley states that she enjoys spending time with all the residents, making them smile, and making a positive impact on their everyday lives by taking them for a walk, playing bingo, or putting away laundry together.
"There is a great team spirit at Bourne House, and I enjoy having a laugh and giggle with my colleagues."
In her spare time, Lesley enjoys walking, cycling, socialising, and spending time with her family.
Mariana joined Bourne House as a Carer in April 2025.
Before working at Bourne House, Mariana had not worked in care. She says that what she enjoys about being a Carer is spending time with the residents and speaking with them, as they are so easy to talk to. Also working with her colleagues, with whom she has established great working relationships.
Mariana gets great satisfaction from making sure the needs of her residents are met and that they are kept safe and happy.
Mariana is married, and in her spare time, she enjoys socialising and travelling.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avonbourne Care Centre to verify any information. View our terms and conditions. Avonbourne Care Centre has an Enhanced Service - more info.
