
Outstanding service and care, it is like a big familyJulia G(Daughter-in-law of Resident/Service User)

All the staff are unfailingly cheerful, caring and wonderfully kind.S L(Daughter of Resident/Service User)

After 2 weeks of respite care, mother was literally a different person. Very happy and settledA R(Daughter of Resident/Service User)

Outstanding service and care, it is like a big familyJulia G(Daughter-in-law of Resident/Service User)

All the staff are unfailingly cheerful, caring and wonderfully kind.S L(Daughter of Resident/Service User)

After 2 weeks of respite care, mother was literally a different person. Very happy and settledA R(Daughter of Resident/Service User)

Avonbourne Care Centre offers two distinct homes in which residents enjoy living life to the full, in vibrant care communities, with great people around them 24-hours a day. Avon Court is for those of their residents living with dementia, where specially trained carers are on hand to support. Bourne House looks after those who need a little extra help to maintain their independence. Bourne House is also where you'll find...
Care Provided by Avonbourne Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 120 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Avonbourne Care Centre for full pricing details and T&Cs.
Contact Avonbourne Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Kamila Bevan(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with male-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2014
- Last Refurbishment: -1
- Number of floors: 3
Room Information
- Single Rooms (120)
- Single Rooms with ensuite Wet Room (120)
Parking
- Free parking on site.
Avonbourne Care Centre Reviews (114)
Avonbourne Care Centre has a Review Score of 9.5 (9.531) out of 10, based on 22 reviews in the last 2 years.
Over all time Avonbourne Care Centre has 114 reviews.
This was Mum's first respite care adventure with Avonbourne Care Centre, having stayed at another care home for respite care previously. While my sister takes time out from caring for mum 24/7 I visit with mum on a daily basis. It was a joy to arrive for my first visit as there was a smile on her face, not just because I had arrived, but because she was enjoying her stay. From then until her time to return home, Mum couldn't praise the staff enough; she felt well cared for. Mum also joined in the entertainment made available on a daily basis, which was something she had not done because she usually remained in her room watching TV. That was a joy to hear about what she had been doing! We are hoping mum will be able to have further respite care at Avonbourne in the future! Thank you!
Thank you for taking the time to share your wonderful feedback. We are delighted to hear that your mum enjoyed her respite stay with us and felt happy, comfortable, and well cared for throughout her time at Avonbourne. It is especially lovely to hear that she took part in the daily activities and...
My sister has been in Avonbourne Care Home for a couple of years. Her care has been very good. She has been extremely well looked after with keen, friendly staff, whom we as a family, have a very good relationship with. The team are easy to talk to and my sisters needs are very well met.
Thank you so much for your kind review. We are delighted to hear that your sister has been so well cared for during her time at Avonbourne Care Home. It means a great deal to know that you and your family feel supported and have built such positive relationships with our team. Providing...
My wife was a reluctant/anxious respite care resident. Care, food, comfort very good. Ideally would have benefited from more encouragement to address her feelings and worries, but overall very satisfied with her treatment.
Thank you for sharing your feedback. We understand that respite care can feel daunting, especially when someone is feeling anxious or uncertain, so we're pleased to hear that your wife found the care, food, and overall comfort to be of a high standard during her stay. We also appreciate your...
The staff are always welcoming and supportive when we visit. From the receptionist, all staff and support staff one meets and the new manager who has successfully continued the high standards of Avonbourne. Everyone is a special member and always work together to provide such unique care for my friend.
Thank you so much for your heartfelt review. We are delighted to hear that your friend has received outstanding care and support during her stay at Avonbourne since September. It's wonderful to know that our welcoming and supportive team, from reception through to care and support staff, have made...
She has a lovely clean room which is cleaned daily. The meals are varied with her favourite being the fish.
She is looked after by very caring staff. It has a friendly atmosphere.
Thank you so much for your kind and thoughtful review. We're delighted to hear that your relative has been happy with us since 2023 and that she is enjoying her clean and comfortable room. It's especially lovely to know that she looks forward to her meals-fish is a popular favourite here! Your...
Facilities and care are excellent, activities are very good and suitable for residents that are elderly and those who have dementia. The only reason I have not given excellent in all areas, is that since the reorganisation, I miss the welcome from the manager/deputy on arriving, and feel that the extra staff on arriving, and feel that the extra staff precedence was a bonus.
Thank you for taking the time to share your thoughtful feedback about Avonbourne Care Centre. We're really pleased to hear that you feel the facilities, care, and activities are of a high standard and well suited to both our elderly residents and those living with dementia. We also truly appreciate...
My mum has been at Avonbourne for four years and I visit her regularly and at different times. I am very happy with the care and commitment provided by the excellent staff. They are always kind, caring and more than happy to help. The facilities and layout of the home are also very good. She feels safe and is very happy. The entertainment provided is very good and extremely varied. The entertainment provided is very good and extremely varied. The entertainment staff are also fantastic. My mum is able to enjoy her love of dancing and musk on a regular basis. I would have no hesitation in recommending Avonbourne as it gives me peace of mind, knowing my mum is happy and well looked after when I can't be there. Although my mum has dementia, she leads a happy, safe and fulfilled life and this thanks to the excellent staff and facilities at Avonbourne.
Thank you so much for taking the time to share such a detailed and heartfelt review. We are truly pleased to hear how happy and well cared for your mum is at Avonbourne, and that she feels safe, fulfilled, and able to enjoy the things she loves, such as dancing and music. Your kind words about our...
My mum has severe dementia, and the care she receives is wonderful; the staff are kind, considerate and very caring.
Thank you very much for your kind words and positive feedback. We are truly pleased to hear that your mum is receiving wonderful care and that our team has been kind, considerate, and caring in supporting her with severe dementia. Your comments mean a great deal to our staff, who work hard every...
My uncle appears to be happy where he is. The staff appear to be very helpful and try to answer any questions posed. The present manager is very elusive, seen once in the past six months and appeared to be very aloof, unlike the previous temporary manager who made himself available and ready to listen and advise. Value for money!! £6,500 a month, no!
Thank you for taking the time to share your feedback. We are pleased to hear that your uncle appears happy with us and that our care staff have been helpful and responsive to your questions. Providing attentive, compassionate care remains our top priority, and we are grateful that this has been...
Mum is very happy at Avonbourne care centre. They take great care of her and always ensure that she is happy and entertained. Any problems that come up (such as TV not working) are always dealt with quickly and efficiently. The staff are always friendly and helpful. The facilities are very good and mum's room has everything she needs. The room is kept clean and tidy.
Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that your mum is very happy at Avonbourne Care Centre and that she is well cared for, comfortable, and kept entertained. It's wonderful to know that our team's friendliness, responsiveness, and attention...
The Carers, Nurses and Manager are wonderful and I am grateful for the care they are taking to looking after my wife. When I arrive I am always greeted with a smile by all of the staff and I know that she is being well looked after.
Also I am always reassured by them that every need is taken care of to ensure that she is comfortable.
Thank you so much for taking the time to share your kind words about Bourne House. We are truly grateful for your feedback and are honoured to be caring for your wife during this important time. Knowing that you feel welcomed, reassured, and confident in the care she is receiving means a great deal...
My mother was a resident for 13 months, on Harnham ward. She wasn't the easiest of people to care for, but Philipia and her team looked after her with care and compassion. All the staff from reception, through to the kitchen went out of their way to accomodate all of her requests, including soup for breakfast. Her end of life care was excellent allowing her to pass with dignity and pain free.
Thank you for your review, we really appreciate your feedback and the team will be really happy to see 5 stars - we are pleased to hear your mother's needs were met and that her passing was dignified.
It has a great home from home atmosphere throughout.
The enthusiasm of staff and the opportunities offered are inspirational. It has helped my friend to achieve and enjoy a her new life at Ashbourne. Such a tonic for us all to be part of Thanks.
Thank you for leaving us such a lovely 5-star review, we really appreciate it. We are so thrilled to read how highly you rate our team. To be called a home from home makes our day; this is what we strive to achieve. You're welcome at any point, our kettle is always on.
I have been living here very long time since before covid and I was here for respite quite long time then I moved in and I now here all the time and I really enjoy it here and also the activities and also enjoyed all of them and the entertainment is really good. I been here at Stoford very long time and now I move down here in firsdown for two years now and I got a very bright room of my own it always nice and tidy.
Thank you so much for taking the time to write us this lovely review. It's fantastic to hear about how happy you are living at Avonbourne, and it's a real pleasure to have you with us in the home.
Enjoy most with enjoyable company with facilities, always with interesting topics. Enjoy music of all kinds, esp stage plays.
Thank you so much for this fantastic review, which means so much to the whole team. We're pleased you're enjoying your experience of Avonbourne, especially the lovely company in the home. If there's ever anything more we can do for you, please don't hesitate to ask.
I enjoy everything and all the activities and also I like doing arts & crafts and joining in with the entertainment that was good and activities team are great, they are fab.mThe managers are so caring they so wonderful and I love knitting & doing word searches and I collect ornaments of different countries & trophys for ballroom dancing & disco.
Thank you so much for taking the time to write this lovely review, which means so much to the whole team. We're delighted to hear that you're so happy at Avonbourne and enjoying all the different activities on offer. If there's ever anything more we can do for you, please just ask.
I enjoy living here.
Thanks so much for leaving us this review. We're delighted that you enjoy living at Avonbourne - it's a pleasure to have you here with us.
In the circumstances I find myself in, needing care, I am as happy as I can be at Avonbourne care centre.
Thank you very much for taking the time to leave us a review. We really appreciate the feedback. It's a pleasure to have you with us at Avonbourne.
We visited every day for several hours and saw first hand how kind and caring the staff were, from the Nurses, down to the man who brought the clean washing back. There were occasions when the staff were incredibly stretched due to staff shortages but they always had a smile.
Avonbourne knew from the start that Mum had a terminal illness and would need end of life care. We were assured this could be accommodated, which it was, but we found the delays between the Dr prescribing to the arrival of drugs too long. Not the fault of the staff but the system.
The care and compassion of the staff during Mums final days was outstanding.Thank you.
Someone asked me would I use Avonbourne again, and I think the answer is yes.
Thank you for your kind words and for taking the time to share your feedback, we really appreciate it. It was an honour to be able to care for your mum and if there is ever anything more we can do for your family, please just let us know.
We are hugely grateful to the manager and his team at Avon Court for their kindness, compassion and unfailing good humour. Our mother moved into Avon Court on very short notice following a very distressing experience at another care home and the team couldn't have been more understanding and accommodating. They had no problem at all with her nighttime wandering, understanding it as a symptom of her advancing Alzheimer's and meeting her with care and interest as an individual. We were always made to feel welcome when we visited and kept regularly updated. Very sadly our mother died after a short illness at the end of December and again we have met with great kindness and lovely anecdotes that showed how well the manager and others had got to know her even in the short time she was a resident. It's not the fanciest of care homes in terms of decor but the rooms are spacious, comfortable and well-furnished, there is a fantastic programme of activities and most importantly, the staff really care.
What kind words, thank you - we are very grateful for you taking the time to share your feedback and we are so sorry for your loss. It was a privilege to be able to care for your mother and we feel honoured to have been able to support her and your family, during those last weeks of her life. Please, if there is ever anything more we can do to help, don't hesitate to ask.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 October 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Avonbourne Care Centre.
There are no upcoming events for Avonbourne Care Centre.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Avonbourne Care Centre.
Meet the Team (9)

Kamila has worked in a variety of care roles for many years. She joined OSJCT at Avonbourne Care Centre in 2017 as Care Lead, before becoming Head of Care for Avon Court, the specialist dementia home, in 2019. She moved to Marden Court as Home Manager in 2021, then taken on The Cedars for few months and returned to Avonbourne as Home Manager of Bourne House in January 2023.
Kamila has been appointed as the General Manager of Avonbourne Care Centre with overall responsible for both Avon Court and Bourne House effective from 22 December 2025. Both homes will continue to function as separate entities. Kamila knows both homes, their staff, and residents well which will give the teams continuity.
Kamila leads her team to provide the best possible environment for our residents with dignified, person-centred care, and lots of fun and laughter.
In her spare time, Kamila enjoys spending time with her family , her 4 children keep her out of any mischief.

Kerry joined Bourne House in November 2023, having previously worked at OSJCT Ashwood Care Centre in Warminster as Deputy Manager.
She has over 15 years’ experience in Health and Social Care, initially working in Domiciliary Care before moving to Residential Care, working as a Carer, and progressing through the ranks to Deputy Manager.
Kerry says that what she enjoys most about her role as Deputy Manager is providing care to the residents and supporting the team.

Katie has worked for the Trust since October 1997 and has worked in care for 35 years. Katie decided to work in care because she had done a college course and did a placement at Bartlett House when she was 19. She really enjoyed this so applied for bank work at Bemerton Lodge and then got a permanent job in a nursing home. Katie has worked in nursing homes, residential homes, and dementia homes in numerous roles, and homes and is currently a Care Leader at Avon Court.
In Katie’s spare time, she likes to socialise, do craft work, reading and spending time with her family.

Alix began her career in care in domiciliary care and after five and a half years was looking for something a bit different. She was offered the Activities Co-ordinator role at Avonbourne Care Centre and hasn’t looked back. Alix loves the one-to-one time and feeling like part of the family at Bourne House, and she and the residents really have a lot of fun together.
Out of work, Alix enjoys keeping fit and spending the weekends on family time with her children.

Aranzazu, known to everyone as Aran, is the Head Housekeeper at Avonbourne. She takes great pride in her work which she really enjoys. Nothing makes her happier than seeing the home thoroughly spotless and smelling lovely to the residents.
Aran is passionate about what she does and loves chatting with our residents. She loves those conversations because they are all different with fascinating stories to tell. Many like things done a certain way, and to Aran, that is what her team is there for.
Aran is proud to have a wonderful team in housekeeping and laundry, noting how they all get on well together and she is very proud of the standards they maintain.

Sara loves working at Avon Court because the residents are given freedom and choice in their daily lives. She also loves the diversity of the people that live here. She finds getting to know our residents a real privilege.

Simon began working at Avon Court as a carer in March 2020. This was Simon’s first-ever role in health and social care. He decided on a career change as he was seeking a more rewarding role where he could help make a difference to others. Simon says that the team at Avon Court are all really friendly and works together like a family.
He enjoys taking the residents to Salisbury football club to watch home matches. As a keen football fan himself, this is something that Simon and the residents really enjoy doing together. Simon strives to make as many people smile as he can each day.

Chris is the handyperson here at Avon Court, he has worked with us for almost 7 years. Prior to joining the Avon Court team, he was a Stock manager for a retail company for over 12 years. Chris has been happily married for 36 years and his wife, daughter and brother-in-law all work for OSJCT - they clearly like to keep it in the family!
Chris has 5 grandchildren, ranging from one to 17 years. In his spare time, Chris enjoys relaxing over a pint on a Friday with his friends. He is also an avid Manchester United fan.
Chris says that he loves his job at Avon Court because he loves meeting new people and making a difference every day. For Chris ‘it’s all about the residents’.

Lesley joined the Orders of St John Care Trust in February 2024. Whilst her primary role is Activities Coordinator, Lesley also works as a Carer.
Lesley states that she enjoys spending time with all the residents, making them smile, and making a positive impact on their everyday lives by taking them for a walk, playing bingo, or putting away laundry together.
"There is a great team spirit at Bourne House, and I enjoy having a laugh and giggle with my colleagues."
In her spare time, Lesley enjoys walking, cycling, socialising, and spending time with her family.
Frequently Asked Questions about Avonbourne Care Centre
What types of Care is Avonbourne Care Centre registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Avonbourne Care Centre have?
There are 120 Single Rooms.
What are the Facilities & Services at Avonbourne Care Centre?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Avonbourne Care Centre to the centre of Salisbury?
2.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avonbourne Care Centre to verify any information. View our terms and conditions. Avonbourne Care Centre has an Enhanced Service -more info.