Avonbourne Care Centre

1 Mitre Way, Old Sarum, Salisbury SP4 6GW
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9.0 103 Reviews
  • Avonbourne Care Centre, Salisbury
Avonbourne Care Centre offers two distinct homes in which residents enjoy living life to the full, in vibrant care communities, with great people around them 24-hours a day. Avon Court is for those of their residents living with dementia, where specially trained carers are on hand to support. Bourne House looks after those who need a little extra help to maintain their independence. Bourne House is also where you'll find their nursing household. Both homes offer short-stay respite care to look after a loved one whilst family members and carers use the opportunity to take a well-earned break.

Each home has beautifully furnished living accommodation, spacious en-suite bedrooms and fully accessible, landscaped gardens which can be enjoyed all year round.

Everything in the care homes has been carefully designed to enrich the lives of its residents, who enjoy daily social activities that are perfectly tailored to their needs, with joint events in the central coffee shop, beauty salon and cinema. There are cosy seating areas for a cup of tea with loved ones, and outside terraces for sunnier days.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1395 – £1495
  • Self-Funded Residential Dementia Care: £1595 – £1650
  • Self-Funded Nursing Care: £1813 – £1863
  • Self-Funded Nursing Dementia Care: £1813 – £1863
  • RESPITE Self-Funded Residential Care: £1575 – £1695
  • RESPITE Self-Funded Residential Dementia Care: £1760 – £1825
  • RESPITE Self-Funded Nursing Care: £2018 – £2088
  • RESPITE Self-Funded Nursing Dementia Care: £2018 – £2088

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Avonbourne Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Les Johnson and Kamila Bevan (Home Managers)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (120)

Parking

  • Free parking on site.

Total of 103, showing 21-40
9.0

Avonbourne Care Centre has a Review Score of 9.0 (8.971) out of 10, based on 17 reviews in the last 2 years. Over all time Avonbourne Care Centre has 103 reviews.

Overall Experience

  • 73
  • 24
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Date Published

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10
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Overall Experience  Overall Experience 5.0 out of 5

When my mother was transferred to Avonbourne Care Home, the very first time we went to visit, we were very impressed with the layout and cleanliness and friendliness of all the staff in their various departments. We would thoroughly recommend Avonbourne to anybody whose relatives need to go into this
type of facility.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

Thank you for taking the time to submit a review and for your recommendation. We're glad you're happy with our home and we hope that your mother is happy and settled with us.

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Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident within Avonbourne Care Centre for three weeks now and I cannot fault the care and support that all the staff have given to him, myself and my mother during this time.
I was very anxious as to how he would settle into the environment given his health conditions but these
anxieties were soon reduced having seen daily how well the staff interact with him and the compassion that they display for their work.
During this short time, I've had contact with all the departments in the home, the manager is brilliant, the nurses and carers are second to none, the domestic staff do a great job, even the handyman lent me his screwdriver during one visit! Whilst my father cannot participate in planned activities, he certainly keeps the staff entertained and I am very grateful to them for their understanding and patience.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

I'm glad to hear your father has settled in so well. Thank you for sharing your experiences of Avonbourne Care Centre. I'm sure your review will be useful to others in a similar situation, faced with a loved one moving into a care home. It is our aim to make sure all our residents are happy, comfortable, and have everything they need, so if there is anything any member of the team can do for you for your father, or for the rest of your family, please just let us know.

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Overall Experience  Overall Experience 5.0 out of 5

Avonbourne was a perfect place for Dad's recovery process, the staff and management have been great, empathetic, sympathetic and very supportive at all times. A very clean home, the meals were delicious and ample food to eat! A great entertainment team to keep the residents occupied. A wonderful place
for a family member to reside.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

Thank you very much for your feedback and for taking the time to write us a review. If there is anything else anyone at Avonbourne can do for you or for your dad, please don't hesitate to ask. I'll make sure the team sees your comments.

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Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, approachable and concerned not just for my mother's well-being but for that of the family as well at what has been a difficult time. Bourne House is spotlessly clean, rooms are well presented, bright and airy and my mother has now settled in nicely.

Reply from Rowen Campbell, On behalf of the team at Avonbourne Care Centre

We're glad to hear that your mother has settled with us and we appreciate you taking the time to write us a review. Please don't hesitate to ask if there is anything else the team can support your family with.

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Overall Experience  Overall Experience 5.0 out of 5

Smooth transition from discharge to accessing a bed in the home to residential care. At all times both my sisters and me have been involved in the process to make it easier for my father whose capacity fluctuates. He is now settled and appears happy in his forever home.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

Thank you for your review and for sharing your experiences. I'm glad your father is settled and happy. If there is anything else we can do for him, or for your family, please just let us know.

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Overall Experience  Overall Experience 5.0 out of 5

My main impression is one of extreme kindness by all carers. I am unable to comment on the food as my husband is unable to tell me. My husband is too demented to appreciate activities.

Reply from Rowen Campbell at Avonbourne Care Centre

We appreciate you taking the time to submit a review, thank you. I hope your husband is happy and comfortable with us at Avonbourne and if there is anything you need from the team there, please don't hesitate to ask.

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Overall Experience  Overall Experience 5.0 out of 5

My parents stayed for three weeks of respite care at Avonbourne Care Centre. The entire premises were spotless, the rooms were all en suite and comfortable. There were several lounges and a lovely garden.
The care team were extraordinarily kind and caring. I did not worry for a single minute, I know
my parents were being beautifully looked after. The front-of-house team were very organised and always welcoming. The food is cooked with care and love. Avonbourne Care Centre has a big heart.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

What lovely feedback, thank you! And thank you for taking the time to write us a review. I'll make sure the team at Avonbourne gets to see it as I know they really appreciate it. I'm so glad your parents enjoyed their time with us.

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Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Avonbourne Care Centre for over two years and is quite advanced with dementia. He needs care and supervision with all his daily needs from washing, dressing and eating and now struggles with his mobility. The carers treat him with care but also respect which is important to us. They
have always shown kindness to Dad and helped him navigate day-to-day living with dementia.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

Thank you for taking the time to write us a review, and for your kind words - I'll make sure the team sees it as I know they do love to hear families' feedback. I'm sure your comments will be reassuring to others in a similar position as they look to choose care for their loved ones.

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Overall Experience  Overall Experience 5.0 out of 5

My dear mum has been in Avonbourne Care Centre for four months now. The process of moving a loved one into a care home is fraught with anxiety and stress, but we were treated with the utmost care, compassion and understanding and nothing was too much trouble. It took several weeks for Mum to settle
in and the minor issues that arose in those first weeks were dealt with promptly. Now Mum has adjusted she seems well, and as happy as she can be under the circumstances, which is all we could wish for her.
The facility and all the staff are simply excellent, the day-to-day care Mum receives is of a high standard. The meals and drinks provided are very good, and there are activities for the residents to engage with on most days, we’ve seen a positive improvement in Mum with the added stimulation available to her, just being around and sharing the company of other people of a similar age coping with similar issues undoubtedly benefits her; she is much brighter now.
We’re very impressed.

Reply from Rowen Campbell at Avonbourne Care Centre

Thank you so much for taking the time to share your experiences and to write us a review. I'm so glad to hear that your mum has settled and is more herself again. I'm sure others will feel reassured reading your experiences as it is such a big step for families. We really appreciate your feedback and I'll make sure your comments reach the team at Avonbourne.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Avonbourne Care Centre for just over a year. She is very happy and has been very well looked after. The staff are very caring and friendly. We are always kept informed of any developments. There are lots of lovely activities and trips that she has really enjoyed.

Reply from Rowen Campbell, Regional Marketing Manager at Avonbourne Care Centre

Thank you for your kind words, and for taking the time to write the review. I'll pass on your feedback to the team at Avonbourne - especially the Activities Co-ordinators - as I know they love to hear it, and I'm so pleased your mum is happy and settled with us.

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Overall Experience  Overall Experience 4.0 out of 5

Very pleased. Only been here 3 days.

Reply from Rowen Campbell, Regional Marketing Manager at Avonbourne Care Centre

Thank you for taking the time to write us a review, and I'm glad to hear you are settling in well. I will pass on your comments to the team at Avonbourne as I know they really appreciate the feedback. Kind regards.

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Overall Experience  Overall Experience 4.0 out of 5

I am very happy living here.

Reply from Rowen Campbell, Regional Marketing Manager at Avonbourne Care Centre

Thank you very much for making time to submit a review for us at Avonbourne. I'm really pleased to hear you're so happy in our home, and that the staff especially are so good. I will pass on your feedback as I know it means a lot to the team.

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Overall Experience  Overall Experience 5.0 out of 5

I feel secure. There are many activities to choose to join in with if I want to. Generally speaking, the care is excellent and the carers are superb.

Reply from Rowen Campbell, Regional Marketing Manager at Avonbourne Care Centre

I'm so glad to hear you're enjoying life at Avonbourne. We really appreciate you taking the time to write us a review - thank you. I'll be sure to pass on your comments (especially to the activities team) as I know residents' feedback is really valued by everyone at the home.

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Overall Experience  Overall Experience 5.0 out of 5

First class all round. Love them all so much. Really the best. They make me so wanted. Huge hugs all round.

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Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after, food is good. Reception staff helpful. Team leads in Avonbourne Care Centre very good. Mum would like to be able to go outside in the garden more often. Good hairdresser, activities varied.

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Overall Experience  Overall Experience 5.0 out of 5

My father has received very good care since he arrived a few weeks ago. He looks content and is clean, well groomed and dressed. We are given regular reports and advice on any medical issues and concerns. The staff are helpful, cheerful and kind, and treat all the residents, and visitors, with care
and respect. If they can't answer a question they will find someone who can. The rooms and corridors are bright and well set out, the general atmosphere calm and friendly. Thank you Avonbourne Care Centre for helping us all to settle into Dad's new home.

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Overall Experience  Overall Experience 4.0 out of 5

My sister has been having respite care and we have been impressed by the efficiency, friendliness and professionalism with which her introduction, arrival and stay have been handled. It has been a joy to be a visitor.

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Overall Experience  Overall Experience 5.0 out of 5

Beautiful entrance - flowers/colour everywhere. The ladies dealt with aligning my needs and the room, nice and independent, quick to react to any request and they always got the job done. I was on morphine (which they controlled brilliantly) and also a cannabis trial for my condition (Forestier's Disease)
which I manage and it worked perfectly. Lovely stay, safe and comfortable with a youthful joy, pleasant atmosphere. Well done.

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Overall Experience  Overall Experience 5.0 out of 5

My father is very happy with the home although does comment his food (and sometimes drinks) are cold when served. The choice of food is very good. The staff are very friendly and he has been made to feel very much at home. The girls on the reception desk are lovely and always help in whatever way they
can. Overall very happy with everything.

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Overall Experience  Overall Experience 5.0 out of 5

Everyone from reception to the home manager has been extremely helpful, caring, and friendly. The home itself is bright, beautiful, and very well designed. Mum has been treated like royalty and nothing is too much for the staff. I have been so impressed and grateful for the care Mum is receiving here;
her outlook, well-being, and general health have improved so much already. Mum smiled for the first day in a long while yesterday and that is priceless.

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Current Review Score: 9.0 (8.971)

Overview of Review Score

The Review Score of 9.0 (8.971) out of 10 for Avonbourne Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.388 for Avonbourne Care Centre is calculated as follows: ( (139 Excellents x 5) + (34 Goods x 4) + (8 Satisfactorys x 3) + (7 Poors x 2) + (13 Very Poors x 1) ) ÷ 201 Ratings = 4.388

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.583 Points relating to the number of positive Reviews for Avonbourne Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 14 Positive Reviews ÷ 24 = 0.583

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

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Meet the Team (11)

Les

Les Johnson

Job Title: Home Manager (Avon Court)

Joined: 2024

Les joined the Trust in October 2024 and has worked in the care sector since 1993, and since 2003 as a Manager.


Les started working in care at the age of 23 as a carer for learning disabilities and started working in the elderly sector in 2018.


Les has a level 4 in care and a Registered Manager’s award and in his spare time is a musician.


Les has very high care standards and everything he does is for the benefit of the people. Les is a motivator and always seeks to get the best from himself and his team.

Kamila

Kamila Bevan

Job Title: Home Manager (Bourne House)

Joined: 2017

Kamila has worked in a variety of care roles for many years. She joined OSJCT at Avonbourne Care Centre in 2017 as Care Lead, before becoming Head of Care for Avon Court, the specialist dementia home, in 2019. She moved to Marden Court as Home Manager in 2021 and returned to Avonbourne as Home Manager of Bourne House in February 2022.


Having worked as a community care supervisor as well as in roles within a care home, Kamila realised her passion is with elderly and dementia care. She leads her team to provide the best possible environment for our residents with dignified, person-centred care, and lots of fun and laughter.

Katie

Katie Travis

Job Title: Care Leader

Joined: 1997

Katie has worked for the Trust since October 1997 and has worked in care for 35 years. Katie decided to work in care because she had done a college course and did a placement at Bartlett House when she was 19. She really enjoyed this so applied for bank work at Bemerton Lodge and then got a permanent job in a nursing home. Katie has worked in nursing homes, residential homes, and dementia homes in numerous roles, and homes and is currently a Care Leader at Avon Court.


In Katie’s spare time, she likes to socialise, do craft work, reading and spending time with her family.

Alix

Alix Williams-Duffield

Job Title: Activities Co-ordinator

Alix began her career in care in domiciliary care and after five and a half years was looking for something a bit different. She was offered the Activities Co-ordinator role at Avonbourne Care Centre and hasn’t looked back. Alix loves the one-to-one time and feeling like part of the family at Bourne House, and she and the residents really have a lot of fun together.


Out of work, Alix enjoys keeping fit and spending the weekends on family time with her children.

Paula

Paula Weeks

Job Title: Activities Co-ordinator

Joined: 2023

Paula is one of our activity coordinators at Avon Court. She has lots of experience in implementing activities through various roles where she organised public events, and carried out fundraising and family events. Paula joined the team at Avon Court because she wanted to challenge herself, and she works to ensure everyone here receives stimulating and meaningful activities that are tailored to their lifestyle.


Paula has six grown-up children and three dogs, one of which she regularly brings into work, much to the enjoyment of the residents!


Paula has a love of all things vintage and boasts an amazing collection of vintage items.


Paula loves what she does and finds it extremely rewarding. She says that Avon Court is a wonderful environment in which to work.

Aranzazu

Aranzazu Alejo Pineda

Job Title: Head Housekeeper

Aranzazu, known to everyone as Aran, is the Head Housekeeper at Avonbourne. She takes great pride in her work which she really enjoys. Nothing makes her happier than seeing the home thoroughly spotless and smelling lovely to the residents.


Aran is passionate about what she does and loves chatting with our residents. She loves those conversations because they are all different with fascinating stories to tell. Many like things done a certain way, and to Aran, that is what her team is there for.


Aran is proud to have a wonderful team in housekeeping and laundry, noting how they all get on well together and she is very proud of the standards they maintain.

Sara

Sara Alexander

Job Title: Carer

Joined: 2019

Sara has worked at Avon Court for four years as a carer. She has two sons, a dog and a lizard name Eugene, whom she loves to bring into work. The residents really enjoy seeing Eugene and getting to hold him.

Sara loves working at Avon Court because the residents are given freedom and choice in their daily lives. She also loves the diversity of the people that live here. She finds getting to know our residents a real privilege.

Simon

Simon South

Job Title: Carer

Joined: 2020

Simon began working at Avon Court as a carer in March 2020. This was Simon’s first-ever role in health and social care. He decided on a career change as he was seeking a more rewarding role where he could help make a difference to others. Simon says that the team at Avon Court are all really friendly and works together like a family.


Simon enjoys taking the residents to Salisbury football club to watch home matches. As a keen football fan himself, this is something that Simon and the residents really enjoy doing together. Simon strives to make as many people smile as he can each day.

Chris

Chris Watson

Job Title: Handyperson

Joined: 2016

Chris is the handyperson here at Avon Court, he has worked with us for almost 7 years. Prior to joining the Avon Court team, he was a Stock manager for a retail company for over 12 years. Chris has been happily married for 36 years and his wife, daughter and brother-in-law all work for OSJCT - they clearly like to keep it in the family!


Chris has 5 grandchildren, ranging from one to 17 years. In his spare time, Chris enjoys relaxing over a pint on a Friday with his friends. He is also an avid Manchester United fan.


Chris says that he loves his job at Avon Court because he loves meeting new people and making a difference every day. For Chris ‘it’s all about the residents’.

Lesley

Lesley Jury

Job Title: Activities Coordinator at Bourne House

Joined: 2024

Lesley joined the Orders of St John Care Trust in February 2024. Whilst her primary role is Activities Coordinator, Lesley also works as a Carer.


Lesley states that she enjoys spending time with all the residents, making them smile, and making a positive impact on their everyday lives by taking them for a walk, playing bingo, or putting away laundry together.


"There is a great team spirit at Bourne House, and I enjoy having a laugh and giggle with my colleagues."


In her spare time, Lesley enjoys walking, cycling, socialising, and spending time with her family.

Mariana

Mariana Vuki

Job Title: Carer at Bourne House

Joined: 2025

Mariana joined Bourne House as a Carer in April 2025.


Before working at Bourne House, Mariana had not worked in care. She says that what she enjoys about being a Carer is spending time with the residents and speaking with them, as they are so easy to talk to. Also working with her colleagues, with whom she has established great working relationships.


Mariana gets great satisfaction from making sure the needs of her residents are met and that they are kept safe and happy.


Mariana is married, and in her spare time, she enjoys socialising and travelling.

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