Avonbourne Care Centre

1 Mitre Way, Old Sarum, Salisbury SP4 6GW
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9.1 109 Reviews
  • Avonbourne Care Centre, Salisbury
Avonbourne Care Centre offers two distinct homes in which residents enjoy living life to the full, in vibrant care communities, with great people around them 24-hours a day. Avon Court is for those of their residents living with dementia, where specially trained carers are on hand to support. Bourne House looks after those who need a little extra help to maintain their independence. Bourne House is also where you'll find their nursing household. Both homes offer short-stay respite care to look after a loved one whilst family members and carers use the opportunity to take a well-earned break.

Each home has beautifully furnished living accommodation, spacious en-suite bedrooms and fully accessible, landscaped gardens which can be enjoyed all year round.

Everything in the care homes has been carefully designed to enrich the lives of its residents, who enjoy daily social activities that are perfectly tailored to their needs, with joint events in the central coffee shop, beauty salon and cinema. There are cosy seating areas for a cup of tea with loved ones, and outside terraces for sunnier days.

Care Provided by Avonbourne Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1555
  • Self-Funded Residential Dementia Care: £1660 – £1715
  • Self-Funded Nursing Care: £1900 – £1905
  • Self-Funded Nursing Dementia Care: £1955 – £1955
  • RESPITE Self-Funded Residential Care: £1635 – £1765
  • RESPITE Self-Funded Residential Dementia Care: £1825 – £1900
  • RESPITE Self-Funded Nursing Care: £2115 – £2120
  • RESPITE Self-Funded Nursing Dementia Care: £2185 – £2190

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Avonbourne Care Centre to find out the exact price for your requirements.

Contact Avonbourne Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Avonbourne Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Les Johnson and Kamila Bevan (Home Managers)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (120)

Parking

  • Free parking on site.

9.1

Avonbourne Care Centre has a Review Score of 9.1 (9.099) out of 10, based on 21 reviews in the last 2 years.
Over all time Avonbourne Care Centre has 109 reviews.

Overall Experience
  • 78
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Date Published
  • 109
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Reviewer Connection to Avonbourne Care Centre
  • 44
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Total of 109, showing 101-109
Review from Kathleen (Sister of Resident) published on 12 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister resides in this home. She has been diagnosed with senile dementia, she appears to be well looked after, clean and fairly well preserved. The staff all appear to be kind and considerate and the patients like them which means a lot to relatives.
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Review from Patrick (Son of Resident) published on 26 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Had a lovely experience visiting my mother with relatives, having lunch with her in the cafe. Staff are very helpful as always and the food is excellent.
In past visits, I have sometimes found my mother isolated in her room and not taking part in activities, though I understand from staff she has chosen
not to participate. It is a difficult balance I think between staff resource and required attention (e.g. with her walking) I do not blame the staff in any way for this they are always trying their best.
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Review from Jane (Daughter-in-law of Resident) published on 25 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely new purpose built facilities with lots of space for residents and an excellent area for visiting relatives to dine with their loved one. We had a fabulous meal for six of us today. My mother-in-law seems happy and relaxed here whenever we visit. The cat and dog are a nice touch. Staff are very
friendly and I've been made very welcome, even when visiting at unexpected times. My favourite visit recently was when I was passing the home around bedtime and popped into give my mother-in-law a goodnight kiss, it was calm and lovely and she was delighted to see me.
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Review from K M (Nephew of Resident) published on 25 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was most impressed by the caring staff. The rooms and areas looked and smelt so clean, parking was also very good. I turned up not expected and was given a warm welcome. I truly cannot say anything detrimental about this place and believe me I was looking.
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Review from Patricia B (Niece of Resident) published on 25 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited our aunt and we had lunch in the private dining room. The staff were extremely friendly and had a welcoming way and our aunt was very comfortable with them. It was my first visit to the home and I was impressed by the facilities and the design of the building which appears well planned for
the purpose. The bedroom is excellent with good quality fittings, furniture and a well designed en-suite wetroom. The communal rooms were also of a high standard and could have been mistaken for a five-star hotel. Love the resident cat Eva.
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Review from Jean F (Niece of Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my aunt in her new care home location. First impressions were good. We were warmly greeted by staff on reception and made our ways to our aunt's room. She looked comfortable sitting in her armchair, her room spacious modern and clean and so was the walk in shower room. Lunch was pre-ordered
and we had in the cafe, a designated area for residents and their guests. Lunch was tasty and well cooked, they even came to ask us how it was. The centre is not fully occupied due to potential clients not knowing the centre. The short time there, I can't recommend the centre highly enough.
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Review from Andrew (Son of Resident) published on 5 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the care home to be safe, secure, happy, efficient and professionally run. My father has been here since the opening of Avonbourne and in the previous home. He has a great rapport with the staff and relationship with the key workers and carers. I couldn't wish for anything better for my
father other than a miracle.
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Review from Kate (Daughter of Resident) published on 5 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great staff, especially two, who are most friendly and helpful. My father settled in well and seems to enjoy his time here. The new building is lovely and well equipped. Once the new phone system is up and running I hope that the delay at the entrance will be put right as this is the only thing that
does not seem to run smoothly. (entering and exiting the home)
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Review from A H S (Wife of Resident) published on 25 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I know this is a new home but it is really beautiful and has been decorated with imagination and well thought out. The separate safe gardens will be a delight as they are designed for wheelchairs so no restrictions on enjoying the sunshine. The balconies will create a lovely place to socialize. I loved
the little sitting rooms for visitors to have a little privacy with a loved one, not to have to sit in a bedroom. I did however wonder why a pull down seat in the en-suite was not provided as many residents are elderly and this would be helpful. But this is a minor niggle and I'm sure this will be addressed. I have found the staff to be helpful, kind and caring. His key worker is wonderful. She is so positive, caring and happy which helps me also.
Reply from Esther Thomas, Home Manager at Avonbourne Care CentreThank you so much for your lovely review of Avonbourne. In relation to your point regarding pull down seats in the en suite showers, we do have shower chairs available for those residents who may need them. Please do discuss this with me next time you visit the home.
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Current Review Score: 9.1 (9.099)

Overview of Review Score

The Review Score of 9.1 (9.099) out of 10 for Avonbourne Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.399 for Avonbourne Care Centre is calculated as follows: ( (165 Excellents x 5) + (45 Goods x 4) + (11 Satisfactorys x 3) + (9 Poors x 2) + (13 Very Poors x 1) ) ÷ 243 Ratings = 4.399
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Avonbourne Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 18 Positive Reviews ÷ 24 = 0.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

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Meet the Team (10)

Kamila

Kamila Bevan

Job Title: Home Manager (Bourne House) Joined: 2017

Kamila has worked in a variety of care roles for many years. She joined OSJCT at Avonbourne Care Centre in 2017 as Care Lead, before becoming Head of Care for Avon Court, the specialist dementia home, in 2019. She moved to Marden Court as Home Manager in 2021, then taken on The Cedars for few months and returned to Avonbourne as Home Manager of Bourne House in January 2023.


Kamila has been appointed as the General Manager of Avonbourne Care Centre with overall responsible for both Avon Court and Bourne House effective from 22 December 2025. Both homes will continue to function as separate entities. Kamila knows both homes, their staff, and residents well which will give the teams continuity.


Kamila leads her team to provide the best possible environment for our residents with dignified, person-centred care, and lots of fun and laughter.


In her spare time, Kamila enjoys spending time with her family , her 4 children keep her out of any mischief.

Anne-Marie

Anne-Marie Brown

Job Title: Deputy Manager (Avon Court) Joined: 2025

Anne-Marie joined OSJCT in July 2025, having previously worked as a Unit Manager in a 29-bedded unit supporting older people living with dementia.


Anne-Marie has 25 years’ experience in the care sector supporting people with acquired brain injuries, physical disabilities, learning disabilities, and older people living with dementia.


What Anne-Marie likes about working at Avon Court is the friendly atmosphere, and she really enjoys supporting the residents to live a fulfilled life.


In her spare time, Anne-Marie enjoys going to the gym, and spending time with her family and her two dogs.

Kerry

Kerry Jones

Job Title: Deputy Manager (Bourne House) Joined: 2023

Kerry joined Bourne House in November 2023, having previously worked at OSJCT Ashwood Care Centre in Warminster as Deputy Manager.


She has over 15 years’ experience in Health and Social Care, initially working in Domiciliary Care before moving to Residential Care, working as a Carer, and progressing through the ranks to Deputy Manager.


Kerry says that what she enjoys most about her role as Deputy Manager is providing care to the residents and supporting the team.

Katie

Katie Travis

Job Title: Care Leader Joined: 1997

Katie has worked for the Trust since October 1997 and has worked in care for 35 years. Katie decided to work in care because she had done a college course and did a placement at Bartlett House when she was 19. She really enjoyed this so applied for bank work at Bemerton Lodge and then got a permanent job in a nursing home. Katie has worked in nursing homes, residential homes, and dementia homes in numerous roles, and homes and is currently a Care Leader at Avon Court.


In Katie’s spare time, she likes to socialise, do craft work, reading and spending time with her family.

Alix

Alix Williams-Duffield

Job Title: Activities Co-ordinator

Alix began her career in care in domiciliary care and after five and a half years was looking for something a bit different. She was offered the Activities Co-ordinator role at Avonbourne Care Centre and hasn’t looked back. Alix loves the one-to-one time and feeling like part of the family at Bourne House, and she and the residents really have a lot of fun together.


Out of work, Alix enjoys keeping fit and spending the weekends on family time with her children.

Aranzazu

Aranzazu Alejo Pineda

Job Title: Head Housekeeper

Aranzazu, known to everyone as Aran, is the Head Housekeeper at Avonbourne. She takes great pride in her work which she really enjoys. Nothing makes her happier than seeing the home thoroughly spotless and smelling lovely to the residents.


Aran is passionate about what she does and loves chatting with our residents. She loves those conversations because they are all different with fascinating stories to tell. Many like things done a certain way, and to Aran, that is what her team is there for.


Aran is proud to have a wonderful team in housekeeping and laundry, noting how they all get on well together and she is very proud of the standards they maintain.

Sara

Sara Alexander

Job Title: Carer Joined: 2019

Sara has worked at Avon Court for four years as a carer. She has two sons, a dog and a lizard name Eugene, whom she loves to bring into work. The residents really enjoy seeing Eugene and getting to hold him.

Sara loves working at Avon Court because the residents are given freedom and choice in their daily lives. She also loves the diversity of the people that live here. She finds getting to know our residents a real privilege.

Simon

Simon South

Job Title: House Keeper Joined: 2020

Simon began working at Avon Court as a carer in March 2020. This was Simon’s first-ever role in health and social care. He decided on a career change as he was seeking a more rewarding role where he could help make a difference to others. Simon says that the team at Avon Court are all really friendly and works together like a family.


He enjoys taking the residents to Salisbury football club to watch home matches. As a keen football fan himself, this is something that Simon and the residents really enjoy doing together. Simon strives to make as many people smile as he can each day.

Chris

Chris Watson

Job Title: Handyperson Joined: 2016

Chris is the handyperson here at Avon Court, he has worked with us for almost 7 years. Prior to joining the Avon Court team, he was a Stock manager for a retail company for over 12 years. Chris has been happily married for 36 years and his wife, daughter and brother-in-law all work for OSJCT - they clearly like to keep it in the family!


Chris has 5 grandchildren, ranging from one to 17 years. In his spare time, Chris enjoys relaxing over a pint on a Friday with his friends. He is also an avid Manchester United fan.


Chris says that he loves his job at Avon Court because he loves meeting new people and making a difference every day. For Chris ‘it’s all about the residents’.

Lesley

Lesley Jury

Job Title: Activities Coordinator at Bourne House Joined: 2024

Lesley joined the Orders of St John Care Trust in February 2024. Whilst her primary role is Activities Coordinator, Lesley also works as a Carer.


Lesley states that she enjoys spending time with all the residents, making them smile, and making a positive impact on their everyday lives by taking them for a walk, playing bingo, or putting away laundry together.


"There is a great team spirit at Bourne House, and I enjoy having a laugh and giggle with my colleagues."


In her spare time, Lesley enjoys walking, cycling, socialising, and spending time with her family.

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