
Outstanding service and care, it is like a big familyJulia G(Daughter-in-law of Resident/Service User)

All the staff are unfailingly cheerful, caring and wonderfully kind.S L(Daughter of Resident/Service User)

After 2 weeks of respite care, mother was literally a different person. Very happy and settledA R(Daughter of Resident/Service User)

Outstanding service and care, it is like a big familyJulia G(Daughter-in-law of Resident/Service User)

All the staff are unfailingly cheerful, caring and wonderfully kind.S L(Daughter of Resident/Service User)

After 2 weeks of respite care, mother was literally a different person. Very happy and settledA R(Daughter of Resident/Service User)

Avonbourne Care Centre offers two distinct homes in which residents enjoy living life to the full, in vibrant care communities, with great people around them 24-hours a day. Avon Court is for those of their residents living with dementia, where specially trained carers are on hand to support. Bourne House looks after those who need a little extra help to maintain their independence. Bourne House is also where you'll find...
Care Provided by Avonbourne Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 120 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Avonbourne Care Centre for full pricing details and T&Cs.
Contact Avonbourne Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Kamila Bevan(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with male-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2014
- Last Refurbishment: -1
- Number of floors: 3
Room Information
- Single Rooms (120)
- Single Rooms with ensuite Wet Room (120)
Parking
- Free parking on site.
Avonbourne Care Centre Reviews (114)
Avonbourne Care Centre has a Review Score of 9.5 (9.531) out of 10, based on 22 reviews in the last 2 years.
Over all time Avonbourne Care Centre has 114 reviews.
I have not been inside so I have completed this with my mother and these are her observations. She feels quite patronised - spoken at, not to. Staff generally good. So long as you stick to routine.
Thank you so much for everything that you all done for me and support then. I really like it here and I will be back here soon and I really enjoy it here, and you all are very special and kind-hearted and gentle, caring ladies and gentlemen are so good and the food is very nice. The carers are so brilliant and very supportive and activities ladies are so kind and caring.
I have no problem with the way my husband is being looked after in Avonbourne. Everyone is so caring and kind I know he can be trying at times. I would definitely recommend Avonbourne to anyone seeking a care home, such a lovely environment.
My mum is always telling me she loves the activities and she loves having lots of banter with the carers. She feels safe and secure and especially loves baking and the carers call her Mary Berry as they ask her about baking.
My husband sadly had to go into a home because he had advanced dementia. I felt he was looked after and cared for by all of the staff in all capacities exceedingly well. They were very caring and empathetic. I would recommend Avonbourne to anyone having to make this difficult decision for their loved ones. This was during Covid times and obviously very difficult times for everyone. We couldn’t see my husband inside the home but I felt that he was being looked after as well as the times permitted which gave me a lot of comfort. I’m sure it was very challenging for everyone who worked there. They deserve the highest accolade.
Mum always enjoys her stays and loves the caring and "always smiling" staff.
Avonbourne is where my Mum goes for her respite stays so that I can just have some family time with my own family.I have complete peace of mind and never worry when I have my break as I know she is so well cared for and happy.
Mum calls it her holiday place.
I like the food. Everyone is friendly and helpful. Everywhere is very clean. I enjoy being here because it is very friendly.
This care home has obviously had to cope with massive change and difficult times recently (as have all of us) and whilst many things are good or very good here, communication has not been very good at all and is something that has caused a lot of stress for my family.
Feel safe here.
Care is very good.
Activities get us all going.
Avon Court team have provided care for Mum with love, dignity and compassion. We are happy to think of Mum's carers and support team these past months are part of our extended Family. We wouldn't know what to do without them and can't praise them enough.
I have found this home to be a most friendly, happy place where everyone on duty will stop and help if needed.
All is happy and friendly.
The selection of food is very good. I have been very happy and content. Lots of enjoyable activities to do.
All the staff are very caring and helpful, mum has come a long way since she came here back in February and that is down to the skills and care of the people who look after her. She is now much more active and loves to participate in activities that are arranged for her by the team. She has been well supported by the team in this difficult period of 'lockdown'. It’s a great relief to the family to know that mum is so well looked after.
I was my mother's sole carer for 13 and a half years and during that time every day that I left her, it was a worry as to whether she would be alright. I looked in to a number of homes before coming to Avonbourne. As soon as I walked through the doors I knew that this would be the very best for her. I wasn't disappointed! The care and attention that she received was second to none. The staff could not have done any more. She became very ill one night and the staff sat with her all night giving sips of water. What more could you ask for! Beautiful setting and high standard of cleanliness.
Mum has been here for 2 months. She was helped to settle in by caring staff and we have all found everyone here to be kind and caring. Nothing is too much trouble.
Since we first looked at Avonbourne Care Centre every aspect of the care here has been very good. All the staff have always been extremely helpful, any queries we have had have been dealt with satisfactorily.
The room offers modern, well-planned accommodation. The rooms are a good size and all have a wet room. The staff are always friendly and helpful and a number of teething problems have been satisfactorily addressed. The quality of food is good and there is a varied range of entertainment. The standard of cleanliness is very good.
There's lots for residents to take part in but no pressure if you just want to stay in your room. The food is excellent and the surroundings modern but comfortable. Highly recommended.
I would definitely recommend this care home.
My husband has lived in Avonbourne for 3 1/2 years now. I have always been impressed with the care, but recently the activities have improved. Agency staff are nowhere to be seen and levels of permanent staff now fit the needs of residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 October 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Avonbourne Care Centre.
There are no upcoming events for Avonbourne Care Centre.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Avonbourne Care Centre.
Meet the Team (9)

Kamila has worked in a variety of care roles for many years. She joined OSJCT at Avonbourne Care Centre in 2017 as Care Lead, before becoming Head of Care for Avon Court, the specialist dementia home, in 2019. She moved to Marden Court as Home Manager in 2021, then taken on The Cedars for few months and returned to Avonbourne as Home Manager of Bourne House in January 2023.
Kamila has been appointed as the General Manager of Avonbourne Care Centre with overall responsible for both Avon Court and Bourne House effective from 22 December 2025. Both homes will continue to function as separate entities. Kamila knows both homes, their staff, and residents well which will give the teams continuity.
Kamila leads her team to provide the best possible environment for our residents with dignified, person-centred care, and lots of fun and laughter.
In her spare time, Kamila enjoys spending time with her family , her 4 children keep her out of any mischief.

Kerry joined Bourne House in November 2023, having previously worked at OSJCT Ashwood Care Centre in Warminster as Deputy Manager.
She has over 15 years’ experience in Health and Social Care, initially working in Domiciliary Care before moving to Residential Care, working as a Carer, and progressing through the ranks to Deputy Manager.
Kerry says that what she enjoys most about her role as Deputy Manager is providing care to the residents and supporting the team.

Katie has worked for the Trust since October 1997 and has worked in care for 35 years. Katie decided to work in care because she had done a college course and did a placement at Bartlett House when she was 19. She really enjoyed this so applied for bank work at Bemerton Lodge and then got a permanent job in a nursing home. Katie has worked in nursing homes, residential homes, and dementia homes in numerous roles, and homes and is currently a Care Leader at Avon Court.
In Katie’s spare time, she likes to socialise, do craft work, reading and spending time with her family.

Alix began her career in care in domiciliary care and after five and a half years was looking for something a bit different. She was offered the Activities Co-ordinator role at Avonbourne Care Centre and hasn’t looked back. Alix loves the one-to-one time and feeling like part of the family at Bourne House, and she and the residents really have a lot of fun together.
Out of work, Alix enjoys keeping fit and spending the weekends on family time with her children.

Aranzazu, known to everyone as Aran, is the Head Housekeeper at Avonbourne. She takes great pride in her work which she really enjoys. Nothing makes her happier than seeing the home thoroughly spotless and smelling lovely to the residents.
Aran is passionate about what she does and loves chatting with our residents. She loves those conversations because they are all different with fascinating stories to tell. Many like things done a certain way, and to Aran, that is what her team is there for.
Aran is proud to have a wonderful team in housekeeping and laundry, noting how they all get on well together and she is very proud of the standards they maintain.

Sara loves working at Avon Court because the residents are given freedom and choice in their daily lives. She also loves the diversity of the people that live here. She finds getting to know our residents a real privilege.

Simon began working at Avon Court as a carer in March 2020. This was Simon’s first-ever role in health and social care. He decided on a career change as he was seeking a more rewarding role where he could help make a difference to others. Simon says that the team at Avon Court are all really friendly and works together like a family.
He enjoys taking the residents to Salisbury football club to watch home matches. As a keen football fan himself, this is something that Simon and the residents really enjoy doing together. Simon strives to make as many people smile as he can each day.

Chris is the handyperson here at Avon Court, he has worked with us for almost 7 years. Prior to joining the Avon Court team, he was a Stock manager for a retail company for over 12 years. Chris has been happily married for 36 years and his wife, daughter and brother-in-law all work for OSJCT - they clearly like to keep it in the family!
Chris has 5 grandchildren, ranging from one to 17 years. In his spare time, Chris enjoys relaxing over a pint on a Friday with his friends. He is also an avid Manchester United fan.
Chris says that he loves his job at Avon Court because he loves meeting new people and making a difference every day. For Chris ‘it’s all about the residents’.

Lesley joined the Orders of St John Care Trust in February 2024. Whilst her primary role is Activities Coordinator, Lesley also works as a Carer.
Lesley states that she enjoys spending time with all the residents, making them smile, and making a positive impact on their everyday lives by taking them for a walk, playing bingo, or putting away laundry together.
"There is a great team spirit at Bourne House, and I enjoy having a laugh and giggle with my colleagues."
In her spare time, Lesley enjoys walking, cycling, socialising, and spending time with her family.
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