
Outstanding service and care, it is like a big familyJulia G(Daughter-in-law of Resident/Service User)

All the staff are unfailingly cheerful, caring and wonderfully kind.S L(Daughter of Resident/Service User)

After 2 weeks of respite care, mother was literally a different person. Very happy and settledA R(Daughter of Resident/Service User)

Outstanding service and care, it is like a big familyJulia G(Daughter-in-law of Resident/Service User)

All the staff are unfailingly cheerful, caring and wonderfully kind.S L(Daughter of Resident/Service User)

After 2 weeks of respite care, mother was literally a different person. Very happy and settledA R(Daughter of Resident/Service User)

Avonbourne Care Centre offers two distinct homes in which residents enjoy living life to the full, in vibrant care communities, with great people around them 24-hours a day. Avon Court is for those of their residents living with dementia, where specially trained carers are on hand to support. Bourne House looks after those who need a little extra help to maintain their independence. Bourne House is also where you'll find...
Care Provided by Avonbourne Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 120 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Avonbourne Care Centre for full pricing details and T&Cs.
Contact Avonbourne Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Kamila Bevan(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with male-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2014
- Last Refurbishment: -1
- Number of floors: 3
Room Information
- Single Rooms (120)
- Single Rooms with ensuite Wet Room (120)
Parking
- Free parking on site.
Avonbourne Care Centre Reviews (114)
Avonbourne Care Centre has a Review Score of 9.5 (9.531) out of 10, based on 22 reviews in the last 2 years.
Over all time Avonbourne Care Centre has 114 reviews.
The staff are always very friendly and helpful.
My husband now needs hoisting as he is too weak to stand but the staff cope very well with his needs. There is always a welcome when I visit, especially from two members of staff in particular. I have visited other care homes and I am sure this is the best.
My relative has been here 3 years. When she arrived she was depressed, confused and underweight. The transformation has been remarkable and she loves it here. My wife and I are comfortable that she is cared for and happy - we are able to sleep at night and enjoy our lives without worrying.
In the 20 months that I have known the home, I have seen huge improvements, particularly over the last year, with excellent activity sessions, more imaginative food and consistency in staff. Generally, the approach to caring is good, especially helpful and reassuring if you live a long distance and cannot visit regularly.
All the staff are unfailingly cheerful, caring and wonderfully kind. The lack of agency staff gives a good feeling of continuity. We couldn't have found anywhere better for Mum and recommend it whenever an opportunity arises!
My mother-in-law has been staying at Avonbourne after a hospital stay. She has thoroughly enjoyed her stay and felt that her care has been excellent, "like living in a hotel". She has engaged with the various activities and has been eating really well. Thank you to everyone who has helped to support her during this time.
Cannot fault it. Best care home, I have visited a few in Salisbury.
I love the company.
I love the carers.
My room is clean and comfortable, and I am happy here.
Mum went into Avonbourne for respite, now she wants to stay permanently.
My elderly mother was staying for respite care for a week. I felt very happy that on my return from holiday she had really enjoyed her stay and especially the activities that were offered. The staff were very warm kind and helpful and she is looking forward to her return next year.
We appreciate seeing friendly, caring faces who have a sense of humour as well as knowledge of how difficult living with dementia can be. It is very reassuring to know that Dad is well looked after while Mum has respite.
The complete staff nursing, management, cleaners, laundry, chefs, and reception were friendly, warm and kind.
The entertainment was great; singing, arts and crafts, games including ten pin bowling, a visiting theatre, so much life going on. The home's rooms are clean, each having a wet room. Mum loved it there, she could be social or have quiet time. Mum would have loved to stay but unfortunately, it was not possible. I can only thank the staff yet again for their wonderful care, they taught me a lot of things to make my mums life better in the future.
Concerns we rais (very small) are rectified. Mum is happy and safe and well cared for - just what we needed for her.
My grandmother is happy well cared for and tells me all about the wonderful activities she enjoys. She has a lovely social group and enjoys her meals. She also enjoys a regular bath (jacuzzi) which she loves and I can tell she feels very well cared for and supported.
From the time that I brought Dad to visit the home, he knew that he wanted to spend the final chapter of his life here. There is such a friendly atmosphere in the home. From the day of admission, he has been treated with dignity. He loves the food. His room is really bright and he has been able to bring his own possessions to make it his home. The rooms and communal areas are spotlessly clean. A fantastic home.
Although my mother did not take up the offer of full time care because of reasons beyond my control, I would just like to thank all the staff for all their hard work in trying to make things run smoothly.
Not enough staff. Activities improving gradually. Staff aren't always experienced (a lot of agency staff used) and don't know all the residents that well. My mum is bored a lot of the time and needs stimulation and company. This would prevent her from becoming agitated. She is a lovely, caring person but the illness has changed her and it's so sad to see that she isn't very happy sometimes. She loves to sing and dance so today has been perfect for her. More time spent with the residents would improve many of their behaviours.
The care mum received for her respite care for two weeks, from stepping into Avonbourne to stepping out, was fantastic. Staff were friendly and the care home was clean. Always welcoming. Mum said, "The hotel was wonderful".
The staff have all been wonderful and it has been a great comfort to the family to know he is safe and being well cared for.
Avonbourne staff have been so helpful in finding a way to help us all as a family.
We moved mum a week ago and so far the treatment and general care shown to mum has been good.
The home itself is being well maintained and cleaned. There seems to be things going on to keep mum more interested.
I also feel she was safe there and she had social activities which were not available in her own home and this was a relief for my peace of mind. It was a very good experience for both of us. The staff were excellent, very friendly and helpful.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 October 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Avonbourne Care Centre.
There are no upcoming events for Avonbourne Care Centre.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Avonbourne Care Centre.
Meet the Team (9)

Kamila has worked in a variety of care roles for many years. She joined OSJCT at Avonbourne Care Centre in 2017 as Care Lead, before becoming Head of Care for Avon Court, the specialist dementia home, in 2019. She moved to Marden Court as Home Manager in 2021, then taken on The Cedars for few months and returned to Avonbourne as Home Manager of Bourne House in January 2023.
Kamila has been appointed as the General Manager of Avonbourne Care Centre with overall responsible for both Avon Court and Bourne House effective from 22 December 2025. Both homes will continue to function as separate entities. Kamila knows both homes, their staff, and residents well which will give the teams continuity.
Kamila leads her team to provide the best possible environment for our residents with dignified, person-centred care, and lots of fun and laughter.
In her spare time, Kamila enjoys spending time with her family , her 4 children keep her out of any mischief.

Kerry joined Bourne House in November 2023, having previously worked at OSJCT Ashwood Care Centre in Warminster as Deputy Manager.
She has over 15 years’ experience in Health and Social Care, initially working in Domiciliary Care before moving to Residential Care, working as a Carer, and progressing through the ranks to Deputy Manager.
Kerry says that what she enjoys most about her role as Deputy Manager is providing care to the residents and supporting the team.

Katie has worked for the Trust since October 1997 and has worked in care for 35 years. Katie decided to work in care because she had done a college course and did a placement at Bartlett House when she was 19. She really enjoyed this so applied for bank work at Bemerton Lodge and then got a permanent job in a nursing home. Katie has worked in nursing homes, residential homes, and dementia homes in numerous roles, and homes and is currently a Care Leader at Avon Court.
In Katie’s spare time, she likes to socialise, do craft work, reading and spending time with her family.

Alix began her career in care in domiciliary care and after five and a half years was looking for something a bit different. She was offered the Activities Co-ordinator role at Avonbourne Care Centre and hasn’t looked back. Alix loves the one-to-one time and feeling like part of the family at Bourne House, and she and the residents really have a lot of fun together.
Out of work, Alix enjoys keeping fit and spending the weekends on family time with her children.

Aranzazu, known to everyone as Aran, is the Head Housekeeper at Avonbourne. She takes great pride in her work which she really enjoys. Nothing makes her happier than seeing the home thoroughly spotless and smelling lovely to the residents.
Aran is passionate about what she does and loves chatting with our residents. She loves those conversations because they are all different with fascinating stories to tell. Many like things done a certain way, and to Aran, that is what her team is there for.
Aran is proud to have a wonderful team in housekeeping and laundry, noting how they all get on well together and she is very proud of the standards they maintain.

Sara loves working at Avon Court because the residents are given freedom and choice in their daily lives. She also loves the diversity of the people that live here. She finds getting to know our residents a real privilege.

Simon began working at Avon Court as a carer in March 2020. This was Simon’s first-ever role in health and social care. He decided on a career change as he was seeking a more rewarding role where he could help make a difference to others. Simon says that the team at Avon Court are all really friendly and works together like a family.
He enjoys taking the residents to Salisbury football club to watch home matches. As a keen football fan himself, this is something that Simon and the residents really enjoy doing together. Simon strives to make as many people smile as he can each day.

Chris is the handyperson here at Avon Court, he has worked with us for almost 7 years. Prior to joining the Avon Court team, he was a Stock manager for a retail company for over 12 years. Chris has been happily married for 36 years and his wife, daughter and brother-in-law all work for OSJCT - they clearly like to keep it in the family!
Chris has 5 grandchildren, ranging from one to 17 years. In his spare time, Chris enjoys relaxing over a pint on a Friday with his friends. He is also an avid Manchester United fan.
Chris says that he loves his job at Avon Court because he loves meeting new people and making a difference every day. For Chris ‘it’s all about the residents’.

Lesley joined the Orders of St John Care Trust in February 2024. Whilst her primary role is Activities Coordinator, Lesley also works as a Carer.
Lesley states that she enjoys spending time with all the residents, making them smile, and making a positive impact on their everyday lives by taking them for a walk, playing bingo, or putting away laundry together.
"There is a great team spirit at Bourne House, and I enjoy having a laugh and giggle with my colleagues."
In her spare time, Lesley enjoys walking, cycling, socialising, and spending time with her family.
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