Athelstan House

Priory Way, Burton Hill, Malmesbury SN16 0FB

Athelstan House is an eighty capacity care home located in Malmesbury, dedicated to person-centred methods and offering quality care for adults diagnosed with health related needs. The home also cares for residents with nursing needs who will be looked after by a team of registered nurses.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Group: The Orders of St John Care Trust

Person in charge: Raymond Tahalele (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 65+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Athelstan House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Athelstan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Athelstan House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.734 for Athelstan House is calculated as follows: ( (72 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 94 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4 Points relating to the number of positive Reviews for Athelstan House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 4 Reviews ÷ 16 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Athelstan House has a Review Score of 8.7 (8.734) from 8 Reviews


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Athelstan House?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Athelstan House

  • Daughter of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Volunteer
    1
  • more

Anyone who walks into Athelstan House should feel that this is a happy place. The staff are professional, kind and supportive. Good food, activities and entertainment keep the residents happy.
The recent refurbishment has made light and bright surroundings and the gardens are lovely with easy access for all to enjoy.
I got involved with the daily care and life of my husband and became a volunteer. So rewarding.
Athelstan is a place of laughter and fun and caring and knowledge that your loved one is safe.

How likely would you be to recommend Athelstan House? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My mother has been a resident at Athelstan House for 6 years and from day one my mother has received excellent care and the staff are highly professional, dedicated and extremely caring towards both resident and their families. I have nothing but gratitude for the wonderful staff at Athelstan House.

How likely would you be to recommend Athelstan House? Extremely Likely

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Average Rating:   4.9 out of 5

Both my in-laws have been resident at Athelstan House for just over two years, my wife and I visit at least three times a week. I can say without reservation that I am confident my in-laws' needs are well catered for. The staff are very attentive and well-trained and always willing to spend time with the residents. Undoubtedly the new senior management structure which has been in place since mid-2017 has taken Athelstan House forward in all aspects by being very proactive, professional and visible. A new cinema room has been established showing residents requests, regular events are held by the activity team on a daily basis as well as fetes and a staff concert for residents and families.
I was most impressed that during the recent heavy snow, despite difficult travel conditions the staff encountered getting to and from Athelstan House, they all pulled together to provide a high level of service to the residents for which I am most grateful.

How likely would you be to recommend Athelstan House? Extremely Likely

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Average Rating:   4.1 out of 5

I volunteer in this home and an ad hoc basis and find the staff professional and kind to the residents, having their best interests at heart. The residents seem to be happy and content in the home. Plus the management seem committed to always looking for ways to make things better/institute best practice.

How likely would you be to recommend Athelstan House? Extremely Likely

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Average Rating:   4.7 out of 5

My mother has stated she is happy and feels this is her second home. The staff at all levels are warm, friendly, knowledgeable and caring.
The environment is bright, clean and excellent.
The food is exceptionally nice, well served and plentiful.
Nothing seems too much trouble to any member of staff. The efficiency is second to none. Activities are a bonus.

How likely would you be to recommend Athelstan House? Extremely Likely

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Average Rating:   5 out of 5

The home is a good warm, clean, and quiet home.

How likely would you be to recommend Athelstan House? Extremely Likely

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Average Rating:   4.5 out of 5

My Mother-in-law arrived at Athelstan House in a terrible state, dehydrated and weighing only six stone. With the staffs love and care she has returned to the correct weight and is very happy. She had continuous stimulation, trips out and lots and lots of love.
I have no qualms in recommending Athelstan House and if I require a home in the future I hope it is in Athelstan House.

How likely would you be to recommend Athelstan House? Extremely Likely

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Average Rating:   4.9 out of 5

A very friendly and caring environment is created at Athelstan House. Nothing is too much trouble for the staff and they always have a smile and a kind word. The manager is an exceptional manager and very hands on. She can be found helping out at all hours.

How likely would you be to recommend Athelstan House? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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