Athelstan House

Priory Way, Burton Hill, Malmesbury SN16 0FB
Review Us
9.4 79 Reviews
  • Athelstan House, Malmesbury
Athelstan House is an eighty capacity care home located in Malmesbury, dedicated to person-centred methods and offering quality care for adults diagnosed with health-related needs.

The home also cares for residents with nursing needs who will be looked after by a team of registered nurses.

A team of professional care workers offer personalised care to suit the needs of each resident and to maximise well-being and are on-hand to offer round-the-clock care and support to those who need it.

Athelstan House offers a range of daily social activities including:

•       Gardening

•       Singing and musical entertainment

•       Arts and crafts

•       Knit & natter sessions

•       Cream teas

•       Visits from a local farm and animal specialists

•       Board game competitions and quizzes

•       Keep fit and light exercises

•       Library visits

As well as a hairdressing salon, cinema room, coffee shop and residents shop.

*Community and Family Events*
Find out more about these events by calling 01666 848000

Thursday Coffee Mornings: 10:30am - 11:30am
Knit & Natter: Every fortnight at 2:30pm

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Care charity and provider the Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Care Provided by Athelstan House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1675
  • Self-Funded Residential Dementia Care: £1675 – £1825
  • Self-Funded Nursing Care: £1980 – £1980
  • Self-Funded Nursing Dementia Care: £1980 – £1980
  • RESPITE Self-Funded Residential Care: £1710 – £1835
  • RESPITE Self-Funded Residential Dementia Care: £1845 – £2015
  • RESPITE Self-Funded Nursing Care: £2170 – £2170
  • RESPITE Self-Funded Nursing Dementia Care: £2170 – £2170

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Athelstan House to find out the exact price for your requirements.

Contact Athelstan House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Athelstan House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dean Palfrey (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Free parking on site.

9.4

Athelstan House has a Review Score of 9.4 (9.373) out of 10, based on 13 reviews in the last 2 years.
Over all time Athelstan House has 79 reviews.

Overall Experience
  • 63
  • 15
  • 0
  • 0
  • 1
Date Published
  • 79
  • 6
  • 8
  • 13
  • 66
Reviewer Connection to Athelstan House
  • 31
  • 11
  • 10
  • 6
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 79, showing 1-20
Review from Bill S (Friend of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After spending some weeks in a hospital environment it was nice to come into a place where rehabilitation could start after losing my lower left leg in which that saved my life being all done by dedicated nursing staff in hospital.
All of the medical staff that I came into contact with were caring
and considerate. This also was the case with staff in the care home.
I visit the home every so often to see some of the staff and residents that I had made friends with.
Reply from Steve Gardner-Collins, On behalf of the team at Athelstan HouseThank you so much for taking the time to share your experience. We're truly honoured that you chose to continue your rehabilitation journey with us after such a life-changing event, and we're glad we could provide a supportive environment during that time. Your kind words about both our hospital and care home teams mean a great deal. Our staff work hard to ensure every person is treated with care, dignity, and compassion, and it's wonderful to hear that this was reflected in your experience. It's especially heart-warming to know that you still visit and keep in touch with staff and residents you formed friendships with, that sense of community is something we value deeply. We wish you all the very best and always look forward to seeing you when you visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen F (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say...... Athlestan House.
My mum has been here since Feb 2024. She originally started attending as a day resident twice a week. We then had emergency respite at Christmas 2023.
Mum finally moved in full time in Feb 2024.
The staff have always been amazing, so friendly and genuinely care
about the residents. It doesn't matter what time of the day I walk in to visit my mum. I am always greeted with a smile and more often than not a cup of tea.
Mum is happy, very well cared for and the activities team are brilliant.
The staff are so helpful and approachable. I cannot say enough good things about them.
Thank you to all the staff at Athlestan for giving my mum life and making her final days happy.
Reply from Steve Gardner-Collins, On behalf of the team at Athelstan HouseThank you so much for sharing such a moving and generous review. It means a great deal to all of us to hear how supported you and your mum have felt throughout her journey with us, from day care through to full-time residency. Knowing that she is happy, well cared for, and enjoying life here and that you feel welcomed every time you visit, truly reflects everything our team strives for. Your kind words about our staff and activities team will be shared with them all and will mean more than you know. Thank you for trusting us with your mum's care; it has been a privilege to support her and your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Naomi K (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and volunteers at Athlestan House are so kind and caring toward our mum, who can be a bit of a character! They understand her and her needs and look after her. It is an immense relief to know that mum is in good hands and we (me and my brother) are extremely grateful to all the staff and volunteers.
It really is the little things that make all the difference. Thank you, Athelstan House.
Reply from Steve Gardner-Collins, On behalf of the team at Athelstan HouseThank you so much for taking the time to leave such a thoughtful review. Your kind words mean a great deal to our staff and volunteers. We're so pleased to hear that your mum feels understood and well cared for, and it's lovely to know that the little things we do help make a difference. It truly is a privilege to support her, and we're very grateful for your trust and appreciation. Thank you again from everyone at Athelstan House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simeon K (Son of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has been at Athelstan House for four years with dementia. The care received is excellent and the staff wonderful. We're very pleased and content that she is in the right place.
Reply from Steve Gardner-Collins, On behalf of the team at Athelstan HouseThank you so much for your kind review and for sharing your long-term experience with Athelstan House. We are truly grateful for the trust you have placed in us over the past four years to care for your mother. It means a great deal to hear that you feel confident she is in the right place and that the care she receives continues to be of an excellent standard. Your praise for our staff will be warmly received by the whole team, who are dedicated to providing compassionate, person-centred care for residents living with dementia. Thank you again for your thoughtful words and continued support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Aileen L (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has just been admitted to Athelstan. She is bedbound and used to stare at 4 walls on her own 22 hours a day (2 hours carers 4x 30 minutes), although this is new to her. I have seen an immediate improvement in her mental health; she is smiling again and more like her old self again. She has
mentioned numerously that she is so impressed with the care she receives, as well as how friendly everyone is, and the food is brilliant.
Reply from Steve Gardner-Collins, On behalf of the team at Athelstan HouseThank you so much for sharing your experience and for trusting Athelstan House with your mother's care. We are truly pleased to hear about the positive impact her admission has had on her wellbeing, particularly the improvement in her mood and mental health. Knowing that she is smiling again and beginning to feel more like her old self means a great deal to our whole team. Your kind words about the care, friendliness of our staff, and the quality of our food will be shared with everyone, as they work hard to ensure residents feel supported, valued, and at home. Thank you again for taking the time to leave such a thoughtful review. We are honoured to be caring for your mother and to be part of this new chapter for her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patsy B (Wife of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband attended the day centre before becoming a resident in August 2025.
The staff in both the day centre and on the unit are always polite and helpful. The care is excellent. Residents are encouraged to participate in activities. These are available frequently.
All staff are also very polite and
friendly to me. You are encouraged to treat it as your home which is lovely.
Any change in my husband has always been communicated to me, either by phone or in person. It is always easy to speak with staff if you need to.
The food and choice of menu is excellent, and residents are kept well hydrated.
I feel my husband is in a very safe place with excellent care.
Reply from Steve Gardner-Collins, On behalf of the team at Athelstan HouseThank you so much for taking the time to share your kind and thoughtful feedback. We are delighted to hear that your husband's transition from attending the day centre to becoming a resident has been a positive experience. Your comments about our staff, communication, activities, and care mean a great deal to us. We work hard to ensure residents feel safe, supported, and encouraged to take part in daily life, and it is especially rewarding to know that you feel welcomed and able to see Athelstan House as a home. We are also pleased that you value our approach to keeping families informed and involved, as well as the quality of our food and hydration care. Your reassurance that your husband is in a safe place receiving excellent care is the highest compliment we could receive. Thank you again for your trust and recommendation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew P (Son of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a pleasure to visit Mum in Athelstan House. The staff are warm & welcoming, and Mum is being very well cared for. We are very fortunate to have such an excellent care home available for her.
Reply from Rowen Campbell, on behalf of the team at Athelstan HouseWe appreciate you taking the time to write us a review, thank you. We're honoured to be able to care for your Mum and it's a pleasure to have her with us. Please just let us know if there is ever anything more we can do to support her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Wife of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Athelstan House is a very caring residential home where the staff are excellent.
Reply from Rowen Campbell, on behalf of the team at Athelstan HouseYour feedback means a lot to the whole team, thank you. We appreciate you taking the time to write the review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caroline H (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Athelstan House is a lovely care home. Friendly professional staff, nutritious and delicious food. Always clean tidy and safe.
Always lots of activities to enjoy.
I feel like I have my mum back now. She has really blossomed since being a resident here and she absolutely loves it.
Reply from Rowen Campbell, on behalf of the team at Athelstan HouseWhat kind words, thank you! We really appreciate your feedback and we're delighted to hear that your mum is more herself again. It's wonderful to see the progress she has made since she moved to Athelstan House and it's a pleasure to care for her. Do let us know if there is ever anything else we can do to support her or the rest of your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C A (Friend of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit very often as I have a friend there. It feels so homely as soon as you walk through the door. The staff, all of them, give you a big welcome. I am 87 years old and live opposite, so this may be my next step although I am very healthy at the moment.
Reply from Rowen Campbell, on behalf of the team at Athelstan HouseIt's always good to see you when you come to visit - you're always welcome. Thank you for taking the time to share your experiences of Athelstan House, and for your feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C W (Friend of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We visit our friend regularly. Sadly she hasn't truly settled in and wonders when she is going home. She enjoys joining in some activities but not all. Sometimes she feels that coordinators 'keep on' when she isn't keen on taking part.
Reply from Rowen Campbell, on behalf of the team at Athelstan HouseThank you for taking the time to write us a review and for sharing your experiences of Athelstan House. Our team is working with your friend to help her settle, though we appreciate it does take some people longer than others. It's great to see her joining in with some activities and if there are others she might like to do that we're not currently offering, please just let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charlotte E (Daughter of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has just moved into long-term residential care, having attended the day until for a while. The transition was easy as she knew the staff, who always treated her with kindness, respect, and importantly, a sense of fun. My mother, as a result, is happy and comfortable in her new home and enjoys
taking part in all the activities provided by the lovely, professional staff. The volunteers also bring great energy to the home, helping lots of residents to join in.
Reply from Rowen Campbell, on behalf of the team at Athelstan HouseWe're delighted to have your mother with us long-term now and that she is so happy here. It's great that she's joining in with home life. If there is anything more we can do to help her, or you, please just let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A L (Granddaughter of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience has been very positive from day one and our family can now relax knowing that our grandmother is being taken care of by all the excellent staff. She is treated with dignity and particularly enjoys the wide range of activities and the lovely gardens. We would highly recommend Athelstan
House.
Reply from Rowen Campbell, on behalf of the team at Athelstan HouseThank you for taking the time to write us a review and for sharing your experience of Athelstan House. We're glad to have your grandmother with us. If there is anything else she needs, please just let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark B (Son of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent three weeks at Athelstan House, Malmesbury for respite care after a fall. She really enjoyed her time there and the staff could not have been more helpful and friendly. A superb experience and our family felt very happy that she was in safe hands.
Reply from Rowen Campbell, on behalf of the team at Athelstan HouseIt was a pleasure to have your mother with us at Athelstan and I'm glad she enjoyed her time here. Thank you for taking the time to write us a review and share her experiences of our home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patrick G (Husband of Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff, food, activities and safety are amazing.
Reply from Rowen Campbell, on behalf of the team at Athelstan HouseWe appreciate you taking the time to write us a review, thank you! Do let us know if there is anything else we can do for your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Natasha C (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been here for approximately one month and everyone has helped him to settle in well. The home has a lovely atmosphere and the staff are lovely, and friendly and go above and beyond for both dad and his family. There is always activities for Dad and the other residents to do, he joining in with
the day centre also and the staff there are amazing! Athelstan House is a great place.
Reply from Rowen Campbell, on behalf of the team at Athelstan HouseWe are glad to hear that your dad is settling in well with us here at Athelstan House. We appreciate your feedback, and your taking the time to share it in a review. If there is anything else he needs, please just let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathleen G (Day Care) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thoroughly enjoy coming here. The staff are kind and helpful. The food is good. I most enjoy sing-songs and word games. The Victorian history talk was much appreciated. I have been coming for about six weeks.
Reply from Rowen Campbell, on behalf of the team at Athelstan HouseThank you for taking the time to write us a review. I'm so glad to hear that you're enjoying our day centre. There are lots more planned in the coming weeks, so I hope you're able to join us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vicky S (Daughter of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Athelstan House (primrose) are fantastic. Working in primrose can’t be an easy job but everytime I visited Mum they took time to tell me how she was and had been. Their individual care for Mum was second to none. Really taking her under their wing and looking after her. Maintaining her
dignity at all times.
The management style within this department is reflected throughout all of the staff. They are open, friendly and take time to understand and get to know the residents.
The team deserve medals for the work they do and the relentless task they have.
More people are needed in the world like this team.
A massive thank you to them all for making my mum laugh during really tough times with her dementia and going above and beyond their duties during her final weeks in the home.
Reply from Rowen Campbell, on behalf of the team at Athelstan HouseThank you for your kind words and for taking the time to write us a review - we really do appreciate it. It was a privilege to care for your mum and she will be missed by the team on Primrose household.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Wife of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband has been in here, he has been treated brilliantly, has a laugh and joke and has never had any issues. I have also been made very welcome.
Reply from Rowen Campbell, on behalf of the team at Athelstan HouseWe appreciate you taking the time to write us a review, thank you. I'm glad your husband is happy with us. If there is anything more we can do for him, or for you, please just let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William S (Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having arrived at the beginning of March, the first week was a little complicated as my wheelchair wouldn't pass through any of the doors, this was soon sorted. All the time that I have stayed here has had an easy approach of rehabilitation into society. The staff have made my stay very pleasant, along
with making my wife welcome on her visits. Activities here are well thought out, making you work things out for yourself. Food is certainly varied, not to all tastes, but good for a healthy body, along with a different menu each day which I think is good. I would just like therefore to say a big thank you to all of the staff and management team for my stay here. Thank you.
Reply from Rowen Campbell, on behalf of the team at Athelstan HouseWhat lovely feedback, thank you! It's been wonderful having you stay with us at Athelstan House and I'm glad the team has been able to accommodate you. We appreciate you taking the time to write us a review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.373)

Overview of Review Score

The Review Score of 9.4 (9.373) out of 10 for Athelstan House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Athelstan House is calculated as follows: ( (119 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 155 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.638 Points relating to the number of positive Reviews for Athelstan House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 13 Positive Reviews ÷ 16 = 0.813
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading

Awards / Recognitions (8)

Loading...

Meet the Team (12)

Dean

Dean Palfrey

Job Title: Home Manager Joined: 2012

Dean started his career with The Orders of St John Care Trust in 2012.


Whilst working for the Trust, Dean has undertaken a variety of roles starting as a Kitchen Assistant before progressing through to a Carer, Care Leader, Head of Care and now a Home Manager.


Dean became Home Manager at Athelstan House in early 2022 and prior to that was Home Manager at Ridgeway House in Royal Wootton Bassett.


Before that, Dean worked at The Cedars in Purton as the Head of Care. Whilst there, he worked with the team to improve care standards and lead the team to achieve a 'Good' rating with the Care Quality Commission.


During his time with the Trust, Dean has worked at several of the Trust homes supporting and indeed achieving an 'Outstanding' CQC rating at one of these homes in February 2017.


In November 2019, Dean was awarded a Chairman’s Commendation Award for meritorious service.
He has completed a QCF Level 5 in Leadership and Management, including Levels 2 & 3 in Health and Social Care, complemented by the Level 3 QCF Dementia Award.


Dean is continually looking to enhance his knowledge and skills which he can then pass on to his team.


His ethos and vision are to ensure that residents living at Athelstan House experience a positive environment, with a team who are happy to develop opportunities and good relationships with the local community.

Lucy

Lucy Ponting

Job Title: Deputy Home Manager Joined: 2002

Lucy has worked in the care sector since the age of 18, starting her career as a Care Assistant. From this position, Lucy developed a real passion for the care of the elderly, gaining specific qualifications and experience in residential, nursing and dementia care.


Lucy has worked for OSJCT for 14 years, progressing into a Care Leader role, then Head of Care and is now one of two Deputy Managers at Athelstan House, taking a hands-on approach and being motivated by the happiness of the residents and the team.


Lucy strives to ensure each resident is able to live their life as they choose, having the support and care that they require. Within her role as Head of Care, Lucy supports and supervises the team to continually promote a person-centred approach.
When not working, Lucy enjoys practising her photography, baking celebration cakes and spending time with her young nieces.

Louise

Louise Jebb

Job Title: Deputy Manager Joined: 2020

Louise previously enjoyed a career in retail before moving into care.


She was the manager at H J Knee department store in Malmesbury before moving briefly to Gloucester and then returning to Malmesbury to begin her career in care.
She started out at another care home and after just one year became Shift Leader where she stayed another 18 months before moving to Athelstan House as Care Leader.


It was early in 2022 that she became Deputy Manager and aside from her care responsibilities in the residential households, Louise also enjoys managing the Athelstan House activities, team.


Louise enjoys finding solutions to any challenges and she loves helping residents and their families.
Outside of work, Louise has four children and in her spare time, enjoys outdoor activities and day trips with the family.

Pippa

Pippa Lewis

Job Title: Head Nurse Joined: 2021

Pippa joined us in January 2021 and was drawn to OSJCT being a non-profit organisation having worked for private companies where she felt her values did not fit with their ethos.
She is passionate about providing quality palliative care and enjoys the challenges of wound care and pressure area prevention. She enjoys building relationships with residents, their families/friends and work colleagues to provide quality resident focussed care.
Her previous nursing experience was gained in Vancouver, Canada where she lived for 18 years and has brought with her important, extensive and valuable experience.
Family life is very important, she loves spending time outside walking, hiking, mountain biking when time and the weather permits.

Gail

Gail Corby

Job Title: Activities Co-ordinator Joined: 2007

Before starting at Athelstan House, Gail worked with children who had special needs but when the care home opened, she decided on a career change to expand her experience in a different area of care.


She enjoys running activities that make the residents happy and helping to make them smile. There are simply not enough hours in the day!

Rafal

Rafal Stasiak

Job Title: Chef Joined: 2019

Rafa joined Athelstan House in late summer 2019 and has brought with him a wealth of experience from working in the catering industry.
He trained for four years at catering school in Poland and following this, he became Chef to the Major General of the Polish Army in Warsaw, planning and preparing parties and banquets for the General’s guests.
In 2007 he moved to the UK to work for the Compass Group as a chef at RAF Cranwell where he was responsible for all meals prepared in the kitchen, cooking for 100-300 customers. He managed menu planning, stock control and general supervision of the kitchen team.
More recently, he was Chef for Richmond Villages retirement communities.
In his spare time, Rafa enjoys playing tennis, gardening, music and of course cooking!

Tracy

Tracy Brookman

Job Title: Head Housekeeper Joined: 2019

Tracy has 30 years' experience working in the warehousing sector, from meat to furniture. She is relatively new to the area and also decided that a different career direction was in order too.

Donna

Donna Edwards

Job Title: Care Leader Joined: 2019

Donna’s career in care started 20 years ago, beginning as a Care Assistant and then progressing to a Care Leader when she began working for OSJCT Athelstan House in 2019. Donna has gained NVQ Level 2 in Health and Social Care in 2006 and Level 3 in 2015. Donna is extremely passionate about her own professional development and sharing what she has learnt with others to ensure high standards of care to all our residents. Donna is currently undertaking a Level 4 Apprenticeship. In her role as Care Leader, Donna works in partnership with our residents, families, colleagues and healthcare professionals to ensure the residents are our main focus and that their diverse and complex needs are met daily.

Volunteer

Volunteer Team

Job Title: Volunteer

Left to right; Lynn, Louisa, Karen, Caroline, Gail (Activities Co-ordinator), Jean and Issy.


Our volunteers play an essential role in supporting our residents and team on a regular basis.

Blessword

Blessword Mutero

Job Title: Care Leader Joined: 2023

Blessword started his career with The Orders of St John Care Trust in 2023. He is enthusiastic, and confident working as part of a team. Blessword started as a Carer and soon progressed to being a Care Leader. He is also a trainer for People Moving and Handling at Athelstan House, Malmesbury.


Before joining the Trust, Blessword worked as a Nursing Care Assistant for Highway Polyclinic and part-time Hospital Administrator at Multichoice Hospital in the Midlands of Zimbabwe for two and half years. He also worked as a part-time Ambulance Technician, Healthcare Assistant for NectaCare Family Private Clinics and for NSSA Workers Compensation Rehabilitation Centre which specialised in comprehensive clinical treatment, including therapeutic and skills training for injured workers to enable speedy re-integration into communities and work situations In Zimbabwe.


Blessword has been commended for his excellent interpersonal and communication skills. He holds a certificate in Systemic Counselling from the National University of Science & Technology Zimbabwe, trained by the Medical Laboratory Clinical & Scientist Council of Zimbabwe for HIV Testing & Counselling, holds a certificate in Emergency Medical Training & is registered with the Allied Practitioners Council of Zimbabwe as an Ambulance Technician.


With his passion and keen interest in learning, Blessword is currently studying for a Diploma in Social Adult Care to enhance his knowledge and Skills in the UK. He is also supporting other Trust homes across Wiltshire with training new members of staff and offering refresher training.

No image found

Peter King

Job Title: Bursar Joined: 2019

Peter has been with the Trust since 2019 and he looks after the non-care side of Hayward Care Centre e.g.
the catering, the housekeeping and the maintenance. He loves the friendly atmosphere in the home and that the team create a new phase of life for each of the residents, and new experiences for them.


Peter retired from the Army after 37 years of service and now loves to spend his spare time with his grandchildren, or fly-fishing.

No image found

Peter

Job Title: Bursar Joined: 2019

Peter has been with the Trust since 2019 and he looks after the non-care side of Hayward Care Centre e.g. the catering, the housekeeping and the maintenance. He loves the friendly atmosphere in the home and that the team create a new phase of life for each of the residents, and new experiences for them.


Peter retired from the Army after 37 years of service and now loves to spend his spare time with his grandchildren, or fly-fishing.

Frequently Asked Questions about Athelstan House

What types of Care is Athelstan House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Athelstan House have?

There are 80 Single Rooms.

What are the Facilities & Services at Athelstan House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Athelstan House to the centre of Malmesbury?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Athelstan House to verify any information. View our terms and conditions. Athelstan House has an Enhanced Service - more info.