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Athelstan House

Priory Way, Burton Hill, Malmesbury, Wiltshire SN16 0FB
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Our experience has been very positive from day oneA L(Granddaughter of Resident/Service User)
Athelstan House, Malmesbury
Staff, food, activities and safety are amazing.Patrick G(Husband of Resident/Service User)
Athelstan House, Malmesbury
I thoroughly enjoy coming here. The staff are kind and helpful. The food is goodKathleen G(Day Care Service User)
Athelstan House, Malmesbury

Athelstan House is an eighty capacity care home located in Malmesbury, dedicated to person-centred methods and offering quality care for adults diagnosed with health-related needs.

The home also cares for residents with nursing needs who will be looked after by a team of registered nurses.

A team of professional care workers offer personalised care to suit the needs of each resident and to maximise well-being and are on-hand to offer round-the-clock...  

Care Provided by Athelstan House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,550 - £1,675£1,710 - £1,835
Residential Dementia Care£1,675 - £1,825£1,845 - £2,015
Nursing Care£1,993 - £1,993£2,183 - £2,183
Nursing Dementia Care£1,993 - £1,993£2,183 - £2,183
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Athelstan House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Dean Palfrey(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Last Refurbishment: -1

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • Free parking on site.

Athelstan House Reviews (87)

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9.8

Athelstan House has a Review Score of 9.8 (9.784) out of 10, based on 20 reviews in the last 2 years. Over all time Athelstan House has 87 reviews.

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Showing 87 reviews matching selected criteria
Review from Charlotte E (Daughter of Resident) published on 7 March 2024 Submitted via Postal Card
Overall Experience

My mother has just moved into long-term residential care, having attended the day until for a while. The transition was easy as she knew the staff, who always treated her with kindness, respect, and importantly, a sense of fun. My mother, as a result, is happy and comfortable in her new home and enjoys taking part in all the activities provided by the lovely, professional staff. The volunteers also bring great energy to the home, helping lots of residents to join in.

Reply from Rowen Campbell, on behalf of the team at Athelstan House

We're delighted to have your mother with us long-term now and that she is so happy here. It's great that she's joining in with home life. If there is anything more we can do to help her, or you, please just let us know.

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Review from A L (Granddaughter of Resident) published on 7 March 2024 Submitted via Postal Card
Overall Experience

Our experience has been very positive from day one and our family can now relax knowing that our grandmother is being taken care of by all the excellent staff. She is treated with dignity and particularly enjoys the wide range of activities and the lovely gardens. We would highly recommend Athelstan House.

Reply from Rowen Campbell, on behalf of the team at Athelstan House

Thank you for taking the time to write us a review and for sharing your experience of Athelstan House. We're glad to have your grandmother with us. If there is anything else she needs, please just let us know.

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Review from Mark B (Son of Resident) published on 8 January 2024 Submitted via Website
Overall Experience

My mother spent three weeks at Athelstan House, Malmesbury for respite care after a fall. She really enjoyed her time there and the staff could not have been more helpful and friendly. A superb experience and our family felt very happy that she was in safe hands.

Reply from Rowen Campbell, on behalf of the team at Athelstan House

It was a pleasure to have your mother with us at Athelstan and I'm glad she enjoyed her time here. Thank you for taking the time to write us a review and share her experiences of our home.

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Review from Patrick G (Husband of Resident) published on 13 November 2023 Submitted via Postal Card
Overall Experience

Staff, food, activities and safety are amazing.

Reply from Rowen Campbell, on behalf of the team at Athelstan House

We appreciate you taking the time to write us a review, thank you! Do let us know if there is anything else we can do for your family.

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Review from Natasha C (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card
Overall Experience

Dad has been here for approximately one month and everyone has helped him to settle in well. The home has a lovely atmosphere and the staff are lovely, and friendly and go above and beyond for both dad and his family. There is always activities for Dad and the other residents to do, he joining in with the day centre also and the staff there are amazing! Athelstan House is a great place.

Reply from Rowen Campbell, on behalf of the team at Athelstan House

We are glad to hear that your dad is settling in well with us here at Athelstan House. We appreciate your feedback, and your taking the time to share it in a review. If there is anything else he needs, please just let us know.

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Review from Kathleen G (Day Care Service User) published on 29 September 2023 Submitted via Postal Card
Overall Experience

I thoroughly enjoy coming here. The staff are kind and helpful. The food is good. I most enjoy sing-songs and word games. The Victorian history talk was much appreciated. I have been coming for about six weeks.

Reply from Rowen Campbell, on behalf of the team at Athelstan House

Thank you for taking the time to write us a review. I'm so glad to hear that you're enjoying our day centre. There are lots more planned in the coming weeks, so I hope you're able to join us.

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Review from Vicky S (Daughter of Resident) published on 6 September 2023 Submitted via Website
Overall Experience
The staff at Athelstan House (primrose) are fantastic. Working in primrose can’t be an easy job but everytime I visited Mum they took time to tell me how she was and had been. Their individual care for Mum was second to none. Really taking her under their wing and looking after her. Maintaining her dignity at all times.
The management style within this department is reflected throughout all of the staff. They are open, friendly and take time to understand and get to know the residents.
The team deserve medals for the work they do and the relentless task they have.
More people are needed in the world like this team.

A massive thank you to them all for making my mum laugh during really tough times with her dementia and going above and beyond their duties during her final weeks in the home.

Reply from Rowen Campbell, on behalf of the team at Athelstan House

Thank you for your kind words and for taking the time to write us a review - we really do appreciate it. It was a privilege to care for your mum and she will be missed by the team on Primrose household.

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Review from C S (Wife of Resident) published on 14 June 2023 Submitted via Postal Card
Overall Experience

Since my husband has been in here, he has been treated brilliantly, has a laugh and joke and has never had any issues. I have also been made very welcome.

Reply from Rowen Campbell, on behalf of the team at Athelstan House

We appreciate you taking the time to write us a review, thank you. I'm glad your husband is happy with us. If there is anything more we can do for him, or for you, please just let us know.

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Review from William S (Resident / Service User) published on 8 June 2023 Submitted via Postal Card
Overall Experience

Having arrived at the beginning of March, the first week was a little complicated as my wheelchair wouldn't pass through any of the doors, this was soon sorted. All the time that I have stayed here has had an easy approach of rehabilitation into society. The staff have made my stay very pleasant, along with making my wife welcome on her visits. Activities here are well thought out, making you work things out for yourself. Food is certainly varied, not to all tastes, but good for a healthy body, along with a different menu each day which I think is good. I would just like therefore to say a big thank you to all of the staff and management team for my stay here. Thank you.

Reply from Rowen Campbell, on behalf of the team at Athelstan House

What lovely feedback, thank you! It's been wonderful having you stay with us at Athelstan House and I'm glad the team has been able to accommodate you. We appreciate you taking the time to write us a review.

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Review from J B (Son of Resident) published on 7 March 2023 Submitted via Website
Overall Experience
My dad came here having been rather unhappy at his previous home. After a few teething problems, he has settled down happily and is getting on well with the staff, about whom he has nothing but praise.
Staff at Athelstan House have been much more successful in making sure he is taking his medicines (which was one of the problems at his last home). He likes the food and his health has been on a more even keel than it was before.
The management are a pleasure to deal with and it is very easy to get to speak to someone with any concerns.
The atmosphere in the home always seems calm when we visit and the residents are treated kindly and with respect.

My dad has started joining in more activities and he often tells us how happy he is in the home.

Reply from Rowen Campbell, on behalf of at Athelstan House

I'm so glad your dad is happy at Athelstan and that his health is improving too. We appreciate you taking the time to write us a review - thank you - and I will make sure the team sees it, as I know they love to have the feedback.

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Review from Carol R (Daughter of Resident) published on 21 February 2023 Submitted via Postal Card
Overall Experience

My mum has absolutely loved her day visits to Athelstan House Day Centre. The kindness and care shown by the staff has been exemplary. The activities arranged by them have been pitched to engage everyone, whatever their level. Every time she comes away she asks if she can go and live there. Special thanks to one staff member in particular who has been very kind to Mum, above and beyond.

Reply from Rowen Campbell, Regional Marketing Manager at Athelstan House

What kind words, thank you so much. We really appreciate you taking the time to write us a review, and I'm delighted that your mum gets so much enjoyment out of her time at Athelstan - she is welcome any time! I'll pass on your comments to the home manager to share with the team, and in particular the member of staff you mentioned.

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Review from C N (Wife of Resident) published on 21 February 2023 Submitted via Postal Card
Overall Experience

My husband had a week's stay in 2020 and had been attending the day centre for the past year on Tuesday and Thursday. We have no complaints, in fact, nothing but praise for the staff in the day centre and their efforts to stimulate attendees. The stay was very satisfactory overall, sadly staff shortages has a knock-on effect to the quality of care from time to time.

Reply from Rowen Campbell, Regional Marketing Manager at Athelstan House

Thank you for sharing your experience with us and for taking the time to submit a review. We do appreciate your feedback and I will pass on your comments to our manager at Athelstan so he can share with the team, particularly your praise for the staff in the day centre - I know it makes a difference to them.

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Review from D R (Brother of Resident) published on 1 February 2023 Submitted via Website
Overall Experience

My brother has been a resident of Athelstan House for 3 years. During this time he has received excellent care, consideration of his personal needs and treated with dignity. Management team are first class and always available. The care staff are really excellent and my brother loves his environment and the friends that he has made with staff and other residents.

Reply from Freya Higgs, Marketing Administrator at Athelstan House

Thank you for taking the time to write such a kind review. I am pleased to hear that your brother is happy in the home and enjoys spending time with other residents. I will pass this on to our team - it really does make a difference hearing such lovely words.

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Review from Liz M (Daughter of Resident) published on 1 February 2023 Submitted via Website
Overall Experience

My mum is receiving a high standard of care. She is well looked after and is always clean and tidy when I visit. There is plenty going on at the care home with lots of activities available. The staff are lovely, helpful, cheerful and kind. I couldn't ask for a better place for my mum.

Reply from Freya Higgs, Marketing Administrator at Athelstan House

Thanks for your lovely review. It sounds like your Mum is enjoying life at the home. I will pass this on to our team.

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Review from M C (Daughter of Resident) published on 6 January 2023 Submitted via Website
Overall Experience

Nursing staff understanding, caring and willing to listen to concerns. Activities staff encourage the most reluctant to engage, join in 1:1 time and feel valued. Front-of-house staff caring, friendly and helpful.

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Review from C C (Wife of Resident) published on 17 November 2022 Submitted via Postal Card
Overall Experience

My husband has been living at Athelstan House since June 2020. Because of the covid pandemic, I was only allowed in the building from May 2021. My review relates from then. I visit my husband daily to help feed him as he is unable to talk, feed himself and has lost his mobility. My experience of the staff on Primrose Ward is excellent, they attend to all of the residents with respect and courtesy. My only comment is at weekends there is not normally a receptionist on duty and therefore a little difficult getting in and out of the building. So the nurse on duty has to leave the ward which could be a potential hazard leaving residents on a dementia ward unattended. My experience with admin and management staff is also excellent.

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Review from M D (Brother of Resident) published on 10 November 2022 Submitted via Website
Overall Experience

My sister has now been at Athelstan for just over 2 years. She suffers from dementia. Due to our living some distance away, my own and my wife's health conditions and Covid, we have not been able to visit as much as we would have liked. Reports from other family members and friends indicate that she appears to be happy and very well looked after. There has been some staff turbulence but our telephone calls are always answered, dealt with courteously and followed through. We feel we 'know' members of staff on the nursing side and can always raise an issue with them. In these difficult times it is an indication of 'leadership' that, on telephoning on one occasion, the manager was not available as he was 'helping out in the kitchen'. Well done and thank you.

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Review from L G (Granddaughter of Resident) published on 10 November 2022 Submitted via Website
Overall Experience

I am always happy with nan's care and surroundings. The staff are always very polite and helpful. It's a tough job and I think their patience and compassion deserve praise and higher pay, considering the amount that is paid! Many thanks.

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Review from Julie S (Daughter of Resident) published on 7 November 2022 Submitted via Website
Overall Experience

My mother has been a resident for 2 months. I cannot fault the care she is receiving. Nothing is too much trouble, her personal care is first class. The cleanliness is excellent. Best of all are the staff who are always warm and friendly, and always make you feel welcome. Mum is very happy and I'm sure she could not be looked after better anywhere else.

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Review from Nigel B (Son of Resident) published on 7 October 2022 Submitted via Website
Overall Experience

Mum has been associated with Athelstan for a number of years. As a 96-year-old she lives currently on her own doing her own cooking etc. She goes to Athelstan House for Daycare and also Respite Care when we are away. She really looks forward to her stay at Athelstan House and indeed as time progresses she will look to become a resident. The stimulation she gets from the activities that take place plus the knowledge for us that she is safe and well looked after is great. Athelstan House is always clean, tidy and well staffed. An excellent care home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 June 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (12)

Dean Palfrey
Dean PalfreyJob Title:Home ManagerJoined: 2012

Dean started his career with The Orders of St John Care Trust in 2012.

Whilst working for the Trust, Dean has undertaken a variety of roles starting as a Kitchen Assistant before progressing through to a Carer, Care Leader, Head of Care and now a Home Manager.

Dean became Home Manager at Athelstan House in early 2022 and prior to that was Home Manager at Ridgeway House in Royal Wootton Bassett.

Before that, Dean worked at The Cedars in Purton as the Head of Care. Whilst there, he worked with the team to improve care standards and lead the team to achieve a 'Good' rating with the Care Quality Commission.

During his time with the Trust, Dean has worked at several of the Trust homes supporting and indeed achieving an 'Outstanding' CQC rating at one of these homes in February 2017.

In November 2019, Dean was awarded a Chairman’s Commendation Award for meritorious service.

He has completed a QCF Level 5 in Leadership and Management, including Levels 2 & 3 in Health and Social Care, complemented by the Level 3 QCF Dementia Award.

Dean is continually looking to enhance his knowledge and skills which he can then pass on to his team.

His ethos and vision are to ensure that residents living at Athelstan House experience a positive environment, with a team who are happy to develop opportunities and good relationships with the local community.

Lucy Ponting
Lucy PontingJob Title:Deputy Home ManagerJoined: 2002

Lucy has worked in the care sector since the age of 18, starting her career as a Care Assistant. From this position, Lucy developed a real passion for the care of the elderly, gaining specific qualifications and experience in residential, nursing and dementia care.

Lucy has worked for OSJCT for 14 years, progressing into a Care Leader role, then Head of Care and is now one of two Deputy Managers at Athelstan House, taking a hands-on approach and being motivated by the happiness of the residents and the team.

Lucy strives to ensure each resident is able to live their life as they choose, having the support and care that they require. Within her role as Head of Care, Lucy supports and supervises the team to continually promote a person-centred approach.

When not working, Lucy enjoys practising her photography, baking celebration cakes and spending time with her young nieces.

Louise Jebb
Louise JebbJob Title:Deputy ManagerJoined: 2020

Louise previously enjoyed a career in retail before moving into care.

She was the manager at H J Knee department store in Malmesbury before moving briefly to Gloucester and then returning to Malmesbury to begin her career in care.

She started out at another care home and after just one year became Shift Leader where she stayed another 18 months before moving to Athelstan House as Care Leader.

It was early in 2022 that she became Deputy Manager and aside from her care responsibilities in the residential households, Louise also enjoys managing the Athelstan House activities, team.

Louise enjoys finding solutions to any challenges and she loves helping residents and their families.

Outside of work, Louise has four children and in her spare time, enjoys outdoor activities and day trips with the family.

Pippa Lewis
Pippa LewisJob Title:Head NurseJoined: 2021
Pippa joined us in January 2021 and was drawn to OSJCT being a non-profit organisation having worked for private companies where she felt her values did not fit with their ethos.
She is passionate about providing quality palliative care and enjoys the challenges of wound care and pressure area prevention. She enjoys building relationships with residents, their families/friends and work colleagues to provide quality resident focussed care.
Her previous nursing experience was gained in Vancouver, Canada where she lived for 18 years and has brought with her important, extensive and valuable experience.

Family life is very important, she loves spending time outside walking, hiking, mountain biking when time and the weather permits.

Gail Corby
Gail CorbyJob Title:Activities Co-ordinatorJoined: 2007

Before starting at Athelstan House, Gail worked with children who had special needs but when the care home opened, she decided on a career change to expand her experience in a different area of care.

She enjoys running activities that make the residents happy and helping to make them smile. There are simply not enough hours in the day!

Rafal Stasiak
Rafal StasiakJob Title:ChefJoined: 2019
Rafa joined Athelstan House in late summer 2019 and has brought with him a wealth of experience from working in the catering industry.
He trained for four years at catering school in Poland and following this, he became Chef to the Major General of the Polish Army in Warsaw, planning and preparing parties and banquets for the General’s guests.
In 2007 he moved to the UK to work for the Compass Group as a chef at RAF Cranwell where he was responsible for all meals prepared in the kitchen, cooking for 100-300 customers. He managed menu planning, stock control and general supervision of the kitchen team.
More recently, he was Chef for Richmond Villages retirement communities.

In his spare time, Rafa enjoys playing tennis, gardening, music and of course cooking!

Tracy Brookman
Tracy BrookmanJob Title:Head HousekeeperJoined: 2019

Tracy has 30 years' experience working in the warehousing sector, from meat to furniture. She is relatively new to the area and also decided that a different career direction was in order too.

Donna Edwards
Donna EdwardsJob Title:Care LeaderJoined: 2019

Donna’s career in care started 20 years ago, beginning as a Care Assistant and then progressing to a Care Leader when she began working for OSJCT Athelstan House in 2019. Donna has gained NVQ Level 2 in Health and Social Care in 2006 and Level 3 in 2015. Donna is extremely passionate about her own professional development and sharing what she has learnt with others to ensure high standards of care to all our residents. Donna is currently undertaking a Level 4 Apprenticeship. In her role as Care Leader, Donna works in partnership with our residents, families, colleagues and healthcare professionals to ensure the residents are our main focus and that their diverse and complex needs are met daily.

Volunteer Team
Volunteer TeamJob Title:Volunteer

Left to right; Lynn, Louisa, Karen, Caroline, Gail (Activities Co-ordinator), Jean and Issy.

Our volunteers play an essential role in supporting our residents and team on a regular basis.

Blessword Mutero
Blessword MuteroJob Title:Care LeaderJoined: 2023

Blessword started his career with The Orders of St John Care Trust in 2023. He is enthusiastic, and confident working as part of a team. Blessword started as a Carer and soon progressed to being a Care Leader. He is also a trainer for People Moving and Handling at Athelstan House, Malmesbury.

Before joining the Trust, Blessword worked as a Nursing Care Assistant for Highway Polyclinic and part-time Hospital Administrator at Multichoice Hospital in the Midlands of Zimbabwe for two and half years. He also worked as a part-time Ambulance Technician, Healthcare Assistant for NectaCare Family Private Clinics and for NSSA Workers Compensation Rehabilitation Centre which specialised in comprehensive clinical treatment, including therapeutic and skills training for injured workers to enable speedy re-integration into communities and work situations In Zimbabwe.

Blessword has been commended for his excellent interpersonal and communication skills. He holds a certificate in Systemic Counselling from the National University of Science & Technology Zimbabwe, trained by the Medical Laboratory Clinical & Scientist Council of Zimbabwe for HIV Testing & Counselling, holds a certificate in Emergency Medical Training & is registered with the Allied Practitioners Council of Zimbabwe as an Ambulance Technician.

With his passion and keen interest in learning, Blessword is currently studying for a Diploma in Social Adult Care to enhance his knowledge and Skills in the UK. He is also supporting other Trust homes across Wiltshire with training new members of staff and offering refresher training.

Peter King
Peter KingJob Title:BursarJoined: 2019
Peter has been with the Trust since 2019 and he looks after the non-care side of Hayward Care Centre e.g.

the catering, the housekeeping and the maintenance. He loves the friendly atmosphere in the home and that the team create a new phase of life for each of the residents, and new experiences for them.

Peter retired from the Army after 37 years of service and now loves to spend his spare time with his grandchildren, or fly-fishing.

Peter
Peter Job Title:BursarJoined: 2019

Peter has been with the Trust since 2019 and he looks after the non-care side of Hayward Care Centre e.g. the catering, the housekeeping and the maintenance. He loves the friendly atmosphere in the home and that the team create a new phase of life for each of the residents, and new experiences for them.

Peter retired from the Army after 37 years of service and now loves to spend his spare time with his grandchildren, or fly-fishing.

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