Ridgeway House

The Lawns, Wootton Bassett, Swindon SN4 7AN

Ridgeway House is registered for forty-three residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia or a learning disability, while also being able to offer respite and day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Group: The Orders of St John Care Trust

Person in charge: Esther Cambridge (Home Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 43

Rooms with ensuite WC: 1

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Ridgeway House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Ridgeway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Ridgeway House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.512 for Ridgeway House is calculated as follows: ( (144 Excellents x 5) + (91 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 250 Ratings = 4.512

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.698 Points relating to the number of positive Reviews for Ridgeway House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 6 Reviews ÷ 8.6 Target = 0.698

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Ridgeway House has a Review Score of 9.2 (9.210) from 21 Reviews


Average Ratings

  • Excellent
    13
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ridgeway House?

  • Extremely LIKELY
    18
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ridgeway House

  • Resident / Service User
    7
  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Ridgeway House has been a welcoming and friendly place for my aunt who has had to cope with the loss of her husband and leaving her home.

The team provided a practical, quick and caring solution for the family at a difficult time.

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   4.4 out of 5

My mother has been a resident in Ridgeway House for several years. She is very happy there because the staff are very attentive to her needs showing concern and true diligence and commitment to all her care requirements. Indeed, many of them go beyond what might be expected so that she can gain all she can from her twilight years. The wonderful care she gets is because of very effective management of the home. Individual carers are empowered and motivated and seem very happy in their work although this might be difficult at times. A true measure of the motivation provided by the home manager is the length of service that many give and the fact that those carers who have left are now seeking to return to the home when jobs become available. As a relative, I feel the manager is very approachable and handles and solves all problems relating to my mothers care in the most professional way.

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   4.4 out of 5

Staff could not have been more helpful or support during this difficult period. We were given lots of information and paperwork which was clearly explained. We had updates on how our mother had settled in which was very reassuring. Prompt action was taken when she fell ill suddenly. There is always lots of staff around the home and they know all the old folk's names and they have got to know me and greet me using my name.
My mother has settled in well and is encouraged to talk to other residents and join activities. Mum is doing so much better in this calm and caring environment.

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   4.7 out of 5

I placed my mother into Ridgeway House as she was not able to look after herself. I have not regretted it. Ridgeway House is run by a very lovely lady and all the staff are friendly and very professional. Nothing is too much trouble for them. The food is excellent, the rooms are good and well maintained. Ridgeway House is always clean and tidy. I would not hesitate to recommend it to others. Overall, it is a lovely place for my mother to live.

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   4.3 out of 5

The Ridgeway team is professional, friendly and supportive to both my mum and the whole family.
The atmosphere is jovial and active. There was a warm welcome greeting me whenever I visited or phoned.

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   4.6 out of 5

Lovely staff making my mum feel safe and secure. She took a while to settle due to health issues but they never gave up with her. She is now happy and content and enjoying life again.
I'm always made to feel welcome whenever I visit.

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   4.4 out of 5

I have found Ridgeway House to be very friendly and comfortable with excellent activities available.
There are very good services and professional health care is always available.
I am happy here and it is convenient and accessible to my visitors.

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   4.7 out of 5

Staffing levels at weekends can be very low, not enough backup available when staff are off sick.

How likely would you be to recommend Ridgeway House? Neither Unlikely or Likely

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Average Rating:   3.4 out of 5

Esther Cambridge, Home Manager at Ridgeway House responded to this review on 04 Apr 2017:

Thank you for taking the time to submit a review, which is very much appreciated. I hope that following our conversation you are now reassured regarding the staffing levels. If you have any further concerns at any time, my door is always open.

I love the personnel they are kind and considerate in every way. I feel safe and secure and happy.

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   3.8 out of 5

Whenever I come here to see mum and I find her taking part in an activity. Always something going on and she is always part of it. Very cheerful place and the carers are kind and cheerful

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   5 out of 5

Overall the care home is comfortable and secure.
Food seems adequate and my mother-in-law is satisfied with it. Secure and safe.

How likely would you be to recommend Ridgeway House? Likely

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Average Rating:   4 out of 5

Fantastic care staff always eager to help wonderful food with varied menus to cater for all the resident's needs. Brilliant activities to join in if the residents wish. Lovely rooms which can be made to feel like home.

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   4.7 out of 5

Excellent staff at Ridgeway House. This care home is a wonderful place for my nan to stay in her later life. The staff are always very kind professional and the Ridgeway House is always very clean a super facility in Wootton Bassett.

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   5 out of 5

My mother has resided at Ridgeway since 1/9/14. The staff have a very caring attitude towards people in the home. This also includes the cooks and administrators, who know my mothers name and make the time to speak to her if passing. I feel that this care and attitude to a sometimes, difficult individual cannot be purchased, it is something inbuilt to all of the staff.
To me the staff are honest, smiling and good tempered. For my mothers birthday recently, the staff provided entertainment, singing and a special tea party. The home enjoyed the afternoon so everyone befitted. An excellent establishment.

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   4.7 out of 5

I find the care home excellent. All the staff from the management to the cleaners are all so very kind. The care staff are second to none and you should be proud of this group of staff. The rooms may not have en-suites but more residents need help anyway so I don't think that it is an issue. Everything is spotlessly clean, the food is fabulous and it's a joy to go. The staff are jolly and understanding, this place is an excellent care home and I sure if a TV programme was done on this place a lot of fears would be taken away, as these places or homes only ever get bad press and not good.

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   5 out of 5

The staff are my friends its like a family here. Ridgeway has a lovely atmosphere you cant fault the food we have two great chefs. The decoration is looking lovely. We enjoy the quizzes and the trips and the entertainment we have in.

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   4.7 out of 5

I am happy at Ridgeway I love my room and my family visit. The carers support me with my needs and are very kind. The manager always pops in my room for a chat and always listens.

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   4.3 out of 5

I have lived at Ridgeway House for a little while now, it's a really nice place to be. My daughter can visit at any time, all the staff are friendly and always kind and helpful. The food is very nice and plenty of it.

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   4.7 out of 5

Ridgeway is my home. The staff are very nice. The food is very good enough of it. The building is getting old but the decoration is making the best of it. I think the entertainment is very good.

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   4.5 out of 5

I love Ridgeway House. I like the atmosphere and company. All the staff are friendly and the food is nice and I enjoy joining in with activities such as bingo and quizzes.

How likely would you be to recommend Ridgeway House? Extremely Likely

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Average Rating:   5 out of 5

The home has adequate facilities to meet most needs. The best thing about the home is the staff who are all very friendly and caring.

How likely would you be to recommend Ridgeway House? Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Esther

Esther Jane Cambridge

Job Title: Home Manager

Joined: 2016

Description:

Esther Jane Cambridge is the Home Manager at Ridgeway House in Swindon. Esther has 11 years of experience in the care profession. She started as a carer in her early 20s and worked her way up in various organisations. Esther then joined OSJCT in 2016 as Head of Care and was offered the job to become a Home Manager in 2017 due to her hard work and passion for care.
Esther has an ILM level 4 in Leadership and Management and is currently working towards her level 5 NVQ.
Esther has always enjoyed the contact with the elderly and says they have become a part of her life.
“I’m very proud of being the Home Manager at Ridgeway House. It is so rewarding when you see the smile you put on residents’ faces and the difference you can make to someone’s life. For me, the most important part of my role is to ensure that they receive the best quality of care as it gives me such an amazing feeling. No day is never the same. Being the Home Manager is a very busy role and your day can be full of surprises.”
Outside of work, Esther enjoys swimming, going for walks and listening to music.

Andrea

Andrea Wright

Job Title: Activities Co-ordinator

Joined: 2007

Description:

Andrea Wright is the Activities Co-ordinator at Ridgway House. She joined OSJCT in 2007 and has worked in the care sector for 16 years. Andrea started off as part of the catering team but wanted a new challenge. She applied to take on the challenge of an activities coordinator as she enjoyed the interaction with the residents.
Andrea has a level 2 Napa Activity Provision, level 2 NVQ in Health and Social Care and has a QCF level 3 in Dementia Care.
Andrea’s most fond memory with the Trust was a hot air balloon ride that she had organised for a resident’s 80th birthday, where they flew over Ridgeway House!
In her spare time, she keeps busy by running a brownie unit.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ridgeway House