Ridgeway House

The Lawns, Wootton Bassett, Swindon SN4 7AN
Review Us
9.6 70 Reviews
  • Ridgeway House, Swindon
Ridgeway House is registered for forty-three residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia or a learning disability, while also being able to offer respite and day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.
Show Ridgeway House on the Map

Care Provided by Ridgeway House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1320 – £1455
  • Self-Funded Residential Dementia Care: £1470 – £1525
  • RESPITE Self-Funded Residential Care: £1450 – £1590
  • RESPITE Self-Funded Residential Dementia Care: £1615 – £1675

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

The price(s) shown are provided by the care home. Contact Ridgeway House for full pricing details and T&Cs.

Contact Ridgeway House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ridgeway House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hannah Mason (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)

Ridgeway House Reviews (70)

9.6

Ridgeway House has a Review Score of 9.6 (9.580) out of 10, based on 12 reviews in the last 2 years.
Over all time Ridgeway House has 70 reviews.

Overall Experience
  • 46
  • 22
  • 2
  • 0
  • 0
Date Published
  • 70
  • 8
  • 9
  • 12
  • 58
Reviewer Connection to Ridgeway House
  • 25
  • 14
  • 13
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 70, showing 1-20
Review from Steve W (Son of Resident) published on 8 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are always involved in what is happening in the care home and have regular quarterly updates of what is changing and plans for entertainment and trips.
Mum can be a bit difficult to manage at times but this is taken into account when dealing with her needs which are dealt with sympathy and consideration.
The
quality and variety of food is very good and everything is made from scratch in house. Staff in the kitchen are very helpful and always make a cup of tea when needed.
The admin support team also keep us advised of hair and chiropody costs and bank account balances etc.
We know mum is being taken care of which relieves the stress on us.
Many thanks to ALL the team
Reply from Harry Marsh, On behalf of the team at Ridgeway HouseThank you for your wonderful feedback. We are delighted to hear that you feel well informed and involved in your mum's care, and that our team's compassionate approach helps meet her individual needs with dignity and understanding. It's lovely to know that you appreciate the quality of our home-cooked meals, the support from our kitchen and administration teams, and the activities and outings we provide. Most importantly, we are pleased that knowing your mum is well cared for brings you peace of mind. Thank you for your kind words and support. We will be sure to share your feedback with the whole team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter L (Husband of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It now 3 years since my wife have been at the Ridgeway, and I must say she could not be at a better place. They have such a wonderful team. From the cleaners, kitchen staff, wonderful caring team and management. My wife is so well looked after and loved. My family and myself would recommend the Ridgeway
House for their professional care.
Reply from Harry Marsh, On behalf of the team at Ridgeway HouseThank you for your wonderful review and for placing your trust in us over the past three years. We are delighted to hear that your wife is so happy at Ridgeway House and that you feel she is receiving the care, support, and compassion she deserves. Your kind words about our entire team, from housekeeping and kitchen staff to our care colleagues and management, mean a great deal and will be shared with everyone. Thank you again for your recommendation. It is a privilege to support your wife and your family, and we truly appreciate your continued confidence in our team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Power of Attorney of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall I'm pretty happy about care and attention given to the resident that I have the LPA for.
The carers are all very friendly and caring towards her.
I'm always greeted with a friendly smile , but I do want a small moan about the time it takes for someone to let you in (especially if it's raining)
it's been made worse by the change of entry before you used to able press the button and wait in the airlock and then press another button to let you in.
But now you have to wait for both doors to open before your let in (less safe than before)
Otherwise I've no complaints at all.
Reply from Harry Marsh, On behalf of the team at Ridgeway HouseThank you for taking the time to share your feedback. We are really pleased to hear that you are happy with the care and attention provided, and that you find our team friendly, caring, and welcoming. We also appreciate your comments regarding the entrance system, particularly the inconvenience during bad weather. We understand how frustrating this can be. Following your feedback, the home manager has reviewed the situation and a solution is already in progress, with the door expected to be fully functioning again in the next few weeks. Thank you again for your kind words and helpful feedback, it is greatly appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M D (Daughter of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted that my mum has settled into The Ridgeway and feels so at home there.
The staff are wonderfully caring and thoughtful and work so hard to make her feel safe and looked after.
I always feel that the staff go above and beyond and are committed to addressing any issues be they little
or large to rectify them as soon as humanly possible. They are friendly and approachable and go about their busy days very professionally.
My mum has been there for 9 months now and feels very at home there. Thank you to all the staff for what you do.
Reply from Harry Marsh, On behalf of the team at Ridgeway HouseThank you so much for your thoughtful and kind review. We are delighted to hear that your mum has settled so well at Ridgeway House and truly feels at home with us. Your comments about our team's caring, professional, and dedicated approach mean a great deal. We always strive to provide a safe, supportive, and welcoming environment for our residents, and it is wonderful to know this has had such a positive impact on your mum's experience. Thank you again for your support and appreciation, your kind words will be shared with the whole team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen H (Mother of Resident) published on 21 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Ridgeway care home for nearly 2 years, all the staff are caring , kind and thoughtful they don't mind me asking any questions , I can even stay for breakfast, lunch or tea I can also come and go when I like they are always welcoming, they also have great activities bingo, gardening,
one to one chats, nail painting, quizzes and have different animals coming in so the residents can stroke them and family get together's . Thank you to you all. X
Reply from Harry Marsh, On behalf of the team at Ridgeway HouseThank you so much for your lovely review and for sharing your experience. We are delighted to hear that your mum has been happy with us over the past two years and that you have found our team caring, kind, and welcoming. It is especially wonderful to know that you enjoy being part of the home environment too, whether that's joining your mum for meals or attending our family events and activities. Creating a warm, engaging, and supportive atmosphere for both residents and their families is very important to us, so your kind comments mean a great deal. Thank you again for your support and appreciation, we will be sure to share your lovely feedback with the whole team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Son of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have raised issues from time to time but happily and importantly these have been resolved. The manager listened and is keen to see visitors are happy as well as the residents. Overall happy with this care home.


I believe activities are happening but I am not usually there. Mum is restricted in what

she can do with dementia and partial sighted.
Reply from Steve Gardner-Collins, On behalf of the team at Ridgeway HouseThank you for taking the time to share your feedback about OSJCT Ridgeway. We're really pleased to hear that your concerns have been listened to and resolved when raised, and that you've found the manager responsive and focused on ensuring both residents and visitors feel happy and supported. That open communication is something we value highly. We also appreciate your thoughts on activities, especially in relation to your mum's dementia and partial sightedness. We understand that participation can vary depending on individual needs, and we will continue working to ensure activities are as inclusive and meaningful as possible for all residents. Thank you again for your honest and balanced review, it's genuinely helpful for us and the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H C (Daughter of Resident) published on 20 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't ask for anything more from Ridgeway House, the care and kindness that is shown by everyone is exceptional and we are truly grateful for all that is done to look after my dad. A special thanks to the activity team and catering staff who go above and beyond, to make the residents feel individually
considered, what an amazing care home!
Reply from Steve Gardner-Collins, On behalf of the team at Ridgeway HouseThank you so much for your wonderful review of Ridgeway House. We're absolutely delighted to hear how happy you are with the care and kindness shown to your dad. It means a great deal to us that you've recognised the efforts of the whole team, and especially our activity and catering colleagues, who work so hard to ensure every resident feels valued and individually supported. Your kind words and appreciation truly mean a lot, and we're grateful you took the time to share your experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert L (Son of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The over riding experience for my family with Ridgeway House was genuine care from the whole team for all of their residents and my mum.I had total confidence that my Mum was getting the best possible care, and our family received amazing support . The Ridgeway House team have created a home from home
providing top quality care.
Reply from Steve Gardner-Collins, On behalf of the team at Ridgeway HouseThank you so much for your kind words. We are delighted to hear that you and your family felt supported and confident in the care your mum received at Ridgeway House. Our team strives to create a true "home from home" for all our residents, and it's wonderful to know that our efforts have made a positive difference for your family. Your feedback is greatly appreciated and will be shared with the whole team, who will be thrilled to hear it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R H (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum discharged from hospital and needed a lot of support initially. All staff worked hard to support mum and enabled her to go home. All staff really supportive and listened to concerns (from hospital stay). Amazing result. Thank you from all our family for your hard work and dedication. Mum enjoyed
her stay with you. We are very grateful for your help. Many thanks again. Amazing team.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Ridgeway HouseThanks so much for this fantastic review! We're delighted your mum has enjoyed her stay with us so much and that you and she are both so happy with the standard of care she's received. If there's ever anything more we can do for you or for her, please just ask.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M O (Nephew of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle's general health and well-being has improved so much in the two months he has been at Ridgeway House. He is well looked after and cared for. The staff are all approachable and helpful. Both the management and admin staff are always there to help with any issues. Very well run home and I feel
my uncle is very well cared for.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Ridgeway HouseThank you so much for sharing this lovely review. The whole team really appreciates your wonderful feedback. It's our pleasure to care for your uncle, and we're delighted that his wellbeing has improved so much in his time at Ridgeway House. If there's ever anything more we can do for you or him, please just ask.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jenny B (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ridgeway House has gone above and beyond providing such a lovely 'homely' environment - for my mum, who has been a resident for nearly two and half years, now.
The home is so clean with a lovely, welcoming atmosphere.
It is such a joy to visit and I always look forward to visiting her, as the staff
are so warm, friendly, and professional, too.
I feel so happy, knowing that Mum is happy, and well cared for and I think my siblings will agree.
Thank you - to all, it means a great deal to me.
Reply from Rowen Campbell, on behalf of the team at Ridgeway HouseThank you for your kind words, and for taking the time to write us a review - it's very much appreciated by the whole team. It's a pleasure to care for your mum, and lovely to know that she is happy with us at Ridgeway House. If there is ever anything more we can do to support your mum or your family, please just let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R W (Friend of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a really lovely place, and my friend has settled very well.
Reply from Rowen Campbell, on behalf of the team at Ridgeway HouseThank you for your review, we do appreciate it. It's great to have your friend with us, and always a pleasure to welcome visitors.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin S (Cousin of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has been at Ridgeway House for some time now, from the first time he entered Ridgeway he has been looked after in a totally professional way from the manager to the carers.
Reply from Rowen Campbell, on behalf of the team at Ridgeway HouseThank you for taking the time to write us a review - it does mean a lot to the team. We're glad to have your cousin with us here at Ridgeway House. Do let us know if there is anything more we can do for him.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debs M (Daughter of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad is being really well looked after since coming to the care home at Ridgeway House. The home put on an amazing birthday party for his 88th birthday. All the staff are incredibly caring and Dad enjoys all their company.
Reply from Rowen Campbell, On behalf of the team at Ridgeway HouseWe appreciate you taking the time to write us a review - thank you for your kind words. It's a delight to have your dad with us and it was an absolute pleasure to host his birthday party. If there is anything else we can do for him, or you, please just let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C H (Daughter of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with how Mum is looked after. She is always happy and is always happy with everything that is happening. The carers are always friendly and helpful.
Reply from Rowen Campbell, On behalf of the team at Ridgeway HouseMany thanks for taking the time to share your feedback of Ridgeway House - we do appreciate your comments. We're glad to have your mum with us. If there is anything more we can do for her or your family, please just let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anita H (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can truly say this care home is so lovely and caring. All the team give you a great welcome and really want to help. It was such a sad day when Dad had to go into care as his dementia was getting so bad but when we arrived at Ridgeway they treated him so well it made us feel comfortable leaving him.
Reply from Rowen Campbell, on behalf of the team at Ridgeway HouseThank you for your kind words, which I'm sure will offer comfort to others in a similar position of having to make that decision for a loved one. If there is anything else we can do for your family, please don't hesitate to ask.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W P (Brother-in-law of Resident) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been going to the care home now for three months, a warm welcome each time from the staff. My sister-in-law is always well-dressed and well-fed, the meals always look very nice. Her room and all of the home is always clean and tidy with all the other residents looking well cared for. Activities
every day to keep the residents occupied and stimulated to which my sister-in-law always joins in with. We highly recommend Ridgeway House. Thanks.
Reply from Rowen Campbell, on behalf of the team at Ridgeway HouseWe're so glad to have your sister-in-law with us, and to see her so settled with us. We appreciate you taking the time to share your experiences of Ridgeway House, and if there is anything else we can do to support your family, please just let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G T (Daughter of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Ridgeway for 6 months now, and we couldn’t be happier with the care she receives.
The home is so clean, and homely. Always have fresh flowers around.
My mum is full of smiles, and laughter.
The home has some amazing entertainment and events - our favourite being the summer BBQ.
We
are so thankful to all of the staff for all they do for my mum, and all of us as a family.
Reply from Rowen Campbell, on behalf of the team at Ridgeway HouseThank you for your kind words and for taking the time to write us a review - we really do appreciate it. It's a pleasure to have your mum with us and we're glad she's settled and happy. If there is anything more we can do for her, or for you, please just let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J R (Son of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than satisfied with all aspects of the care my mother is receiving. Thank you.
Reply from Rowen Campbell, on behalf of the team at Ridgeway HouseThank you for sharing your feedback. It's great to have your mother with us, and if there is ever anything else we can do to support her, please don't hesitate to ask.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen N (Son-in-law of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my father-in-law receives. It was a big family decision to accept that my wife could not look after her father any longer. The staff and management are amazing and made the transition so much easier. Dad is so happy in his room and loves all the staff. It seems to be one
big family. There is a lovely atmosphere in the home and the staff are very busy they have time for the families as well.
Reply from Rowen Campbell, on behalf of the team at Ridgeway HouseThank you for your kind words and for taking the time to submit a review - it does mean a lot to us to hear your feedback and to know that your father-in-law is doing so well with us. It's a privilege to care for him. Please let us know if there is anything more we can do to support him or your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.580)

Overview of Review Score

The Review Score of 9.6 (9.580) out of 10 for Ridgeway House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for Ridgeway House is calculated as follows: ( (113 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 141 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Ridgeway House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (4)

Hannah

Hannah Mason

Job Title: Home Manager

Hannah has been Ridgeway Home Manager since early 2022 and has worked in the care sector for 11 years.
Prior to Ridgeway, Hannah was Deputy Manager at Goodson Lodge in Trowbridge.
Initially, she started her career as a Carer and her potential was quickly recognised as she gained the position of Senior Carer after only two years.
Hannah held the position of Senior Carer within several home care companies for the next 9 years.
During this time Hannah went to college part-time to gain her Level 3 National Diploma in Health and Social Care, before advancing to complete her Level 5 in Leadership and Management of Health and Social Care Services in 2017.
What Hannah loves most about her job is making a difference in people's lives and forming meaningful relationships with residents, health care professionals and colleagues.
Hannah makes a point of ensuring that she has experience in all shifts so that she can fully understand the needs and challenges faced by her team.

Karen

Karen Collins

Job Title: Care Leader Joined: 2012

Karen has worked in Domiciliary Care for 10 years and started at Ridgeway House as a Carer in 2012. She completed her QCF Level 3 in Health and Social Care in 2018 and enjoys her role very much, especially the responsibilities and challenges that it brings. Karen feels that being part of Ridgeway House is very rewarding and that it is nice to know you are making a difference to someone else’s life.

Nikki

Nikki Large

Job Title: Day Centre Co-ordinator Joined: 2012

Nikki started with OSJCT at Athelstan House on the rehab unit Primrose. After learning about a vacancy at the Lorna Doone Day Centre at Ridgeway House, she successfully applied for the position and began her new role in 2014.


With 28 years of experience in domiciliary care and rehab, the day centre felt like a fantastic way to help her local community by providing her clients with entertainment such as bingo, quizzes and games. She has said that it is satisfying to know our clients leave the day centre having had a fulfilling day.


Outside of work Nikki enjoys spending time with her friends, family and her Border Collie Sonny. She is a keen gardener and on the weekends can often be found at her local garden centre and car boot sales looking for ways for she and her husband can add to their garden.

Alison

Alison Chapman

Job Title: Administration Assistant

Alison has worked in the care industry for almost 9 years and she commenced her care working life in the local Hospice working alongside volunteers, prior to years of working for large international company as a Customer Service Manager. Alison gained an interest in dementia care when her and her family experienced it first-hand. She therefore went off to study it and gained an NCFE level 3 in Dementia care. She is now loving working part time at Ridgeway House supporting the staff and families on the administration side of care. Alison feels like they are one big family all working together to keep their residents safe and happy. A warm welcome awaits everyone who comes here. In her spare time, Alison goes to music concerts and the theatre quite a lot, and her favourite holiday destination is Cyprus.

Frequently Asked Questions about Ridgeway House

What types of Care is Ridgeway House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ridgeway House have?

There are 43 Single Rooms.

What are the Facilities & Services at Ridgeway House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Ridgeway House to the centre of Swindon?

5.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ridgeway House to verify any information. View our terms and conditions. Ridgeway House has an Enhanced Service - more info.