Ridgeway House, Swindon, Wiltshire
Ridgeway House, Swindon, Wiltshire
Ridgeway House, Swindon, Wiltshire

Ridgeway House is registered for forty-three residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia or a learning disability, while also being able to offer respite and day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Group: The Orders of St John Care Trust

Person in charge: Esther Cambridge (Home Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 43

Rooms with ensuite WC: 1

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Ridgeway House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Ridgeway House has a Review Score of 9.5 (9.455)

The Review Score of 9.5 (maximum of 10) for Ridgeway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Ridgeway House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.525 for Ridgeway House is calculated as follows: ( (119 Excellents x 5) + (71 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.525

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.93 Points relating to the number of positive Reviews for Ridgeway House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 8 Reviews ÷ 8.6 Target = 0.930

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ridgeway House?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ridgeway House

  • Resident / Service User
    7
  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

The Ridgeway team is professional, friendly and supportive to both my mum and the whole family.
The atmosphere is jovial and active. There was a warm welcome greeting me whenever I visited or phoned.

How likely would you be to recommend Ridgeway House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Lovely staff making my mum feel safe and secure. She took a while to settle due to health issues but they never gave up with her. She is now happy and content and enjoying life again.
I'm always made to feel welcome whenever I visit.

How likely would you be to recommend Ridgeway House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have found Ridgeway House to be very friendly and comfortable with excellent activities available.
There are very good services and professional health care is always available.
I am happy here and it is convenient and accessible to my visitors.

How likely would you be to recommend Ridgeway House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staffing levels at weekends can be very low, not enough backup available when staff are off sick.

How likely would you be to recommend Ridgeway House? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Esther Cambridge, Home Manager at Ridgeway House responded to this review on 04 Apr 2017:

Thank you for taking the time to submit a review, which is very much appreciated. I hope that following our conversation you are now reassured regarding the staffing levels. If you have any further concerns at any time, my door is always open.

I love the personnel they are kind and considerate in every way. I feel safe and secure and happy.

How likely would you be to recommend Ridgeway House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Whenever I come here to see mum and I find her taking part in an activity. Always something going on and she is always part of it. Very cheerful place and the carers are kind and cheerful

How likely would you be to recommend Ridgeway House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall the care home is comfortable and secure.
Food seems adequate and my mother-in-law is satisfied with it. Secure and safe.

How likely would you be to recommend Ridgeway House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Fantastic care staff always eager to help wonderful food with varied menus to cater for all the resident's needs. Brilliant activities to join in if the residents wish. Lovely rooms which can be made to feel like home.

How likely would you be to recommend Ridgeway House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Excellent staff at Ridgeway House. This care home is a wonderful place for my nan to stay in her later life. The staff are always very kind professional and the Ridgeway House is always very clean a super facility in Wootton Bassett.

How likely would you be to recommend Ridgeway House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has resided at Ridgeway since 1/9/14. The staff have a very caring attitude towards people in the home. This also includes the cooks and administrators, who know my mothers name and make the time to speak to her if passing. I feel that this care and attitude to a sometimes, difficult individual cannot be purchased, it is something inbuilt to all of the staff.
To me the staff are honest, smiling and good tempered. For my mothers birthday recently, the staff provided entertainment, singing and a special tea party. The home enjoyed the afternoon so everyone befitted. An excellent establishment.

How likely would you be to recommend Ridgeway House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I find the care home excellent. All the staff from the management to the cleaners are all so very kind. The care staff are second to none and you should be proud of this group of staff. The rooms may not have en-suites but more residents need help anyway so I don't think that it is an issue. Everything is spotlessly clean, the food is fabulous and it's a joy to go. The staff are jolly and understanding, this place is an excellent care home and I sure if a TV programme was done on this place a lot of fears would be taken away, as these places or homes only ever get bad press and not good.

How likely would you be to recommend Ridgeway House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

The staff are my friends its like a family here. Ridgeway has a lovely atmosphere you cant fault the food we have two great chefs. The decoration is looking lovely. We enjoy the quizzes and the trips and the entertainment we have in.

How likely would you be to recommend Ridgeway House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy at Ridgeway I love my room and my family visit. The carers support me with my needs and are very kind. The manager always pops in my room for a chat and always listens.

How likely would you be to recommend Ridgeway House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have lived at Ridgeway House for a little while now, it's a really nice place to be. My daughter can visit at any time, all the staff are friendly and always kind and helpful. The food is very nice and plenty of it.

How likely would you be to recommend Ridgeway House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ridgeway is my home. The staff are very nice. The food is very good enough of it. The building is getting old but the decoration is making the best of it. I think the entertainment is very good.

How likely would you be to recommend Ridgeway House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I love Ridgeway House. I like the atmosphere and company. All the staff are friendly and the food is nice and I enjoy joining in with activities such as bingo and quizzes.

How likely would you be to recommend Ridgeway House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home has adequate facilities to meet most needs. The best thing about the home is the staff who are all very friendly and caring.

How likely would you be to recommend Ridgeway House? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

No image found

Phillipa Green

Job Title: Home Manager

Joined: 2016

Description:

The forty-three residents at Ridgeway House are cared for by a committed team of over sixty staff which includes carers, catering, ancillary and administrative staff. The home is led by the Manager who is supported by a Head of Care and team of Care Leaders.

Phillipa started at Ridgeway House in May 2014 as Head of Care and is now leading the team as Home Manager. She has thirteen years experience in the care sector and has worked in a variety of care settings across the North West and South West of England.

Phillipa began her career as a Student Nurse in Manchester, working in large teaching hospital. She then took up a position as a Health Care Assistant working on a very busy Orthopaedic ward, gaining valuable experience in a trauma setting and working with clients from a variety of backgrounds. Phillipa then relocated to her home town of Blackpool seven years ago working as a Carer, Senior Carer and then Deputy Manager and returning to her first love of caring for the elderly.

Phillipa has worked in both residential and nursing settings, primarily caring for people with a diagnosis of dementia: work she finds incredibly rewarding. Phillipa has completed her Level 5 QCF in leadership and Management in a Social Care Setting and also has a level 3 in End of Life Care.

Phillipa is keen to take Ridgeway House even further forward in providing excellent standards of care to people with and without dementia. She believes in a compassionate
and caring environment, a culture that is led through herself and her senior team. She and the team look forward to welcoming you to Ridgeway House.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ridgeway House