






Ridgeway House is registered for forty-three residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia or a learning disability, while also being able to offer respite and day care.
Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing...
Care Provided by Ridgeway House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Ridgeway House for full pricing details and T&Cs.
Contact Ridgeway House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Hannah Mason(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (43)
Ridgeway House Reviews (71)
Ridgeway House has a Review Score of 9.6 (9.622) out of 10, based on 13 reviews in the last 2 years.
Over all time Ridgeway House has 71 reviews.
I am very happy with the care my father-in-law receives. It was a big family decision to accept that my wife could not look after her father any longer. The staff and management are amazing and made the transition so much easier. Dad is so happy in his room and loves all the staff. It seems to be one big family. There is a lovely atmosphere in the home and the staff are very busy they have time for the families as well.
Thank you for your kind words and for taking the time to submit a review - it does mean a lot to us to hear your feedback and to know that your father-in-law is doing so well with us. It's a privilege to care for him. Please let us know if there is anything more we can do to support him or your family.
My mum has been at Ridgeway House since April 2023. In that time, unfortunately, her Alzheimer’s and physical health have deteriorated so this has made it harder for her to join in with activities. However, it is not for want of trying by the team at Ridgeway House! They obviously care about the residents and always have a smile and kind words to say when myself and my wife visit. When Mum first arrived there were some issues with the laundry service so Mum did run out of clothes sometimes. This appears to be much better now. There was also a short period of time in Nov/Dec when Mum’s room was not very clean. However, again, this seems to have improved. Both issues, I believe were due to being short-staffed. Although it is hard to see Mum as she is now, we know she is well looked after, the food always seems lovely and the staff are very caring and friendly.
We appreciate you taking the time to write us a review, thank you. Your feedback is important to us. It's a privilege to be able to care for your mum here at Ridgeway, and if there is anything else she needs, please don't hesitate to let us know.
The cleanliness of Ridgeway is excellent the staff always greet you with a warm smile. The events that family and friends are welcomed to are great fun.
Thanks for your feedback, we do appreciate it. We love to have family and friends to visit, and you're always welcome to join events.
The place is clean, residents are well looked after. Food is very good. Entertainment is regular. I feel happy that my mum is so well looked after.
Thank you for your review and for taking the time to write us a review. We're delighted to have your mum with us, and if there is anything else she needs, please don't hesitate to ask.
My husband has been in Ridgeway for a while. He is very happy and loves it! Quite a thing for me as I live in Spain and see him rarely. The home is amazing; they look after him so well and have been understanding and fabulous to me when I manage to come over! The food is fab here. Thank you so much! Care fab, all fab!
Thank you for taking the time to write us a review and for sharing your husband's experience of Ridgeway. We appreciate your feedback.
Dad became a permanent resident at Ridgeway House in March 2023. All the staff have been amazing with Dad; polite, courteous, patient, caring and attentive. The care home itself is always clean and tidy and smells fresh and clean. The garden is well looked after with plenty of outside seating and well attended borders.
Thank you for taking the time to write us a review, I will make sure the team at Ridgeway sees it as I know feedback is important to them. Please don't hesitate to ask if there is anything we can do for either you or your dad.
Dad spent two weeks at Ridgeway House Care Home for respite care. From our first visit through to Dad's stay, all the staff were extremely friendly, caring and couldn't do enough to support Dad as well as us as a family.
Thank you for taking the time to write us a review - it's much appreciated. Your dad is welcome back with us anytime. I'll pass on your comments to our team at the home as they do love to get feedback.
Mum only moved in today, 6/2/2023, but my experience so far has been very good. Everyone has been very helpful and friendly. The manager has been very helpful in making Mum's transition here very easy. Very difficult to comment on other things as Mum's only just arrived.
I'm glad to hear your first impressions are so positive and that your mum's move has gone well. Thank you for taking the time to write us a review, especially during this transitional time - we do appreciate it. I will pass on your comments to the manager at Ridgeway so she can share them with her team.
Mum is very well looked after. She is happy and is happy with her room, staff and support. Well done.
Thank you for your feedback. I am glad your mum is enjoying life in the home. I will pass this on to our team.
A very warm and welcoming feeling at Ridgeway House. The staff welcomed dad and settled him into his room. He felt at ease straight away. Lovely room, very clean and a perfect location for him.
Ridgeway House has looked after my friend for three and a half years and always treated her with respect and kindness. They have worked to ensure she has food that meets her 'fussy' eating patterns and encourage her to join in activities. The care team is very well supported by an excellent laundry, housekeeping and activity team. Improvement in communication with families would be a help and we are very much looking forward to working with the new Head of Care and the Manager.
Nice staff very helpful. Management is very excellent. Met some good friends and someone that is now very special to me.
The home is pleasant. The staff are very kind and caring. The food is very good, there is plenty of choice for the food and is nice (also a choice of teas). There is plenty of entertainment, which is good fun, and the entertainment staff listen to any idea that crops up. A good home, staff are caring, and if there is any problems, they help you.
Such a home from home.
I am so pleased to be back in Lorna Doone; everyone is so nice and pleasant, love the quiz and all we do.
Better looked after.
When my mother-in-law went into the home, she was very distressed to be losing her independence. However, now, some 12 months later and despite the current situation, she is very contented and happy. She likes the way she is looked after and enjoys the food.
Excellent communication and support even though I am across the pond in America. Thank you for your efforts to keep us in touch. Move-in was simple, genuine caring workers. Food is spoken about with enthusiasm!
My Mum has advanced dementia and the transition for her was very difficult and confusing. Although she has only been at Ridgeway House for a few weeks, each week has shown a marked improvement from the initial backward steps she experienced. That can only be put down to the dedicated care staff. The transition has not been helped due to the Covid-19 virus but staff have gone out of their way to make visiting a more positive experience for both my Mum and us, her family.
Very impressed with how the home has coped with lockdown and Covid-19. They seemed to time shutting down and beginning to open to visitors perfectly. Arrangements for making our visits work very well. I have never had problems visiting at around the time I wanted to and am always welcomed by carers. My mother has improved physically so much since she entered the home in January. Her dementia is worsening all the time but the carers are doing their best for her and she is happier than she was on her own.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ridgeway House.
There are no upcoming events for Ridgeway House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Meet the Team (4)

Prior to Ridgeway, Hannah was Deputy Manager at Goodson Lodge in Trowbridge.
Initially, she started her career as a Carer and her potential was quickly recognised as she gained the position of Senior Carer after only two years.
Hannah held the position of Senior Carer within several home care companies for the next 9 years.
During this time Hannah went to college part-time to gain her Level 3 National Diploma in Health and Social Care, before advancing to complete her Level 5 in Leadership and Management of Health and Social Care Services in 2017.
What Hannah loves most about her job is making a difference in people's lives and forming meaningful relationships with residents, health care professionals and colleagues.
Hannah makes a point of ensuring that she has experience in all shifts so that she can fully understand the needs and challenges faced by her team.

Karen has worked in Domiciliary Care for 10 years and started at Ridgeway House as a Carer in 2012. She completed her QCF Level 3 in Health and Social Care in 2018 and enjoys her role very much, especially the responsibilities and challenges that it brings. Karen feels that being part of Ridgeway House is very rewarding and that it is nice to know you are making a difference to someone else’s life.

Nikki started with OSJCT at Athelstan House on the rehab unit Primrose. After learning about a vacancy at the Lorna Doone Day Centre at Ridgeway House, she successfully applied for the position and began her new role in 2014.
With 28 years of experience in domiciliary care and rehab, the day centre felt like a fantastic way to help her local community by providing her clients with entertainment such as bingo, quizzes and games. She has said that it is satisfying to know our clients leave the day centre having had a fulfilling day.
Outside of work Nikki enjoys spending time with her friends, family and her Border Collie Sonny. She is a keen gardener and on the weekends can often be found at her local garden centre and car boot sales looking for ways for she and her husband can add to their garden.

Alison has worked in the care industry for almost 9 years and she commenced her care working life in the local Hospice working alongside volunteers, prior to years of working for large international company as a Customer Service Manager. Alison gained an interest in dementia care when her and her family experienced it first-hand. She therefore went off to study it and gained an NCFE level 3 in Dementia care. She is now loving working part time at Ridgeway House supporting the staff and families on the administration side of care. Alison feels like they are one big family all working together to keep their residents safe and happy. A warm welcome awaits everyone who comes here. In her spare time, Alison goes to music concerts and the theatre quite a lot, and her favourite holiday destination is Cyprus.
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