Ridgeway House

The Lawns, Wootton Bassett, Swindon SN4 7AN
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9.7 67 Reviews
  • Ridgeway House, Swindon
Ridgeway House is registered for forty-three residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia or a learning disability, while also being able to offer respite and day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.
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Care Provided by Ridgeway House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1270 – £1400
  • Self-Funded Residential Dementia Care: £1415 – £1470
  • RESPITE Self-Funded Residential Care: £1270 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1555 – £1615

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Ridgeway House to find out the exact price for your requirements.

Contact Ridgeway House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ridgeway House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Hannah Mason (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)

Ridgeway House Reviews (67)

9.7

Ridgeway House has a Review Score of 9.7 (9.728) out of 10, based on 21 reviews in the last 2 years.
Over all time Ridgeway House has 67 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ridgeway House
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Total of 67, showing 21-40
Review from P L (Wife of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I myself and all out family could not wish for a better place for my wife to be cared for.
The management and carers all do a wonderful caring job, not only for my wife I feel they also seem to care for me, it is so nice she is being so well cared for.
Reply from Rowen Campbell, on behalf of the team at Ridgeway House
Thank you for writing us a review and sharing your feedback. We're glad that we are able to support both you and your wife and if there is anything else we can do for your family, please just let us…read more
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Review from C W (Daughter of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad became a permanent resident at Ridgeway House in March 2023. All the staff have been amazing with Dad; polite, courteous, patient, caring and attentive. The care home itself is always clean and tidy and smells fresh and clean. The garden is well looked after with plenty of outside seating and well
attended borders.
Reply from Rowen Campbell, on behalf of the team at Ridgeway House
Thank you for taking the time to write us a review, I will make sure the team at Ridgeway sees it as I know feedback is important to them. Please don't hesitate to ask if there is anything we can do…read more
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Review from L B (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad spent two weeks at Ridgeway House Care Home for respite care. From our first visit through to Dad's stay, all the staff were extremely friendly, caring and couldn't do enough to support Dad as well as us as a family.
Reply from Rowen Campbell, Regional Marketing Manager at Ridgeway House
Thank you for taking the time to write us a review - it's much appreciated. Your dad is welcome back with us anytime. I'll pass on your comments to our team at the home as they do love to get…read more
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Review from J H (Daughter of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum only moved in today, 6/2/2023, but my experience so far has been very good. Everyone has been very helpful and friendly. The manager has been very helpful in making Mum's transition here very easy. Very difficult to comment on other things as Mum's only just arrived.
Reply from Rowen Campbell, Regional Marketing Manager at Ridgeway House
I'm glad to hear your first impressions are so positive and that your mum's move has gone well. Thank you for taking the time to write us a review, especially during this transitional time - we do…read more
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Review from P M (Son of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very helpful, home and room are very clean.
Mum is very well looked after. She is happy and is happy with her room, staff and support. Well done.
Reply from Freya Higgs, Marketing Administrator at Ridgeway House
Thank you for your feedback. I am glad your mum is enjoying life in the home. I will pass this on to our team.
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Review from C H (Daughter of Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm and welcoming feeling at Ridgeway House. The staff welcomed dad and settled him into his room. He felt at ease straight away. Lovely room, very clean and a perfect location for him.
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Review from S T (Friend of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ridgeway House has looked after my friend for three and a half years and always treated her with respect and kindness. They have worked to ensure she has food that meets her 'fussy' eating patterns and encourage her to join in activities. The care team is very well supported by an excellent laundry,
housekeeping and activity team. Improvement in communication with families would be a help and we are very much looking forward to working with the new Head of Care and the Manager.
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Review from C B (Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice staff very helpful. Management is very excellent. Met some good friends and someone that is now very special to me.
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Review from Linda B (Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is pleasant. The staff are very kind and caring. The food is very good, there is plenty of choice for the food and is nice (also a choice of teas). There is plenty of entertainment, which is good fun, and the entertainment staff listen to any idea that crops up. A good home, staff are caring,
and if there is any problems, they help you.
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Review from Janet T (Respite Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoying my stay.
Such a home from home.
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Review from Barbara O (Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased to be back in Lorna Doone; everyone is so nice and pleasant, love the quiz and all we do.
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Review from Gwendoline S (Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good all-round.
Better looked after.
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Review from John G (Son-in-law of Resident) published on 1 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother-in-law went into the home, she was very distressed to be losing her independence. However, now, some 12 months later and despite the current situation, she is very contented and happy. She likes the way she is looked after and enjoys the food.
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Review from P A (Sister of Resident) published on 22 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent communication and support even though I am across the pond in America. Thank you for your efforts to keep us in touch. Move-in was simple, genuine caring workers. Food is spoken about with enthusiasm!
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Review from Jacquie (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are all very welcoming and supportive, not only to the residents but also the relatives that have had to make the difficult decision to place a loved one into care.
My Mum has advanced dementia and the transition for her was very difficult and confusing. Although she has only been at Ridgeway
House for a few weeks, each week has shown a marked improvement from the initial backward steps she experienced. That can only be put down to the dedicated care staff. The transition has not been helped due to the Covid-19 virus but staff have gone out of their way to make visiting a more positive experience for both my Mum and us, her family.
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Review from Elaine L (Daughter of Resident) published on 26 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very impressed with how the home has coped with lockdown and Covid-19. They seemed to time shutting down and beginning to open to visitors perfectly. Arrangements for making our visits work very well. I have never had problems visiting at around the time I wanted to and am always welcomed by carers.
My mother has improved physically so much since she entered the home in January. Her dementia is worsening all the time but the carers are doing their best for her and she is happier than she was on her own.
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Review from Hannah L (Granddaughter of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are friendly and caring but a few members stand out as particularly special. Lots of inclusive activities, and a lovely garden. Good varied food and Ridgeway is kept lovely and clean. I'm writing this review during Covid-19, where all staff are doing their best and going above and beyond.
Although we can't visit, I can confidently trust the staff are keeping residents safe, happy, loved and connected to family.
Thank you Ridgeway.
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Review from Jane S (Daughter of Resident) published on 12 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always found the atmosphere on entering Ridgeway has been warm and welcoming, everyone is happy and professional in their work.
I feel that they are very caring and are doing a fantastic job in this difficult time, I applaud them all. I know that mum, having only just moved in has been finding
it difficult to adjust, especially with being in her room, (not what she envisaged when deciding to move in). She like many is confused about life as it is but, I know she is in safe hands and that they are trying to do activities with her to brighten her day.
It has been lovely being able to video call mum, it's so important.
The management and staff always listen to any concerns I have and act on them.
I can not think of a better place for mum to be at this present time. I have nothing but admiration for everyone there.
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Review from Emma B (Daughter of Resident) published on 12 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been living at Ridgeway House for nearly 4 years now and we (the family) are very pleased with the care he receives. He is extremely happy and is always lovely to see when we visit. The carers are always cheerful and very helpful but I have to say since the lockdown due to Coronavirus
they have been excellent! It has been very difficult not to be able to see my dad but the updates on a social media app and video messaging calls have certainly helped in these difficult times. Everyone at Ridgeway is doing a truly amazing job keeping our dear dad safe and well. Thank you so much we really do appreciate it.
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Review from P P (Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found everybody very nice and helpful, all very pleasant and helpful, good food, comfortable rooms and good food, a very nice home to be in when you are not 100% fit.
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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Ridgeway House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.728 for Ridgeway House is calculated as follows: ( (189 Excellents x 5) + (54 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 250 Ratings = 4.728
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ridgeway House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

Hannah

Hannah Mason

Job Title: Home Manager

Hannah has been Ridgeway Home Manager since early 2022 and has worked in the care sector for 11 years.
Prior to Ridgeway, Hannah was Deputy Manager at Goodson Lodge in Trowbridge.
Initially, she started her career as a Carer and her potential was quickly recognised as she gained the position of Senior Carer after only two years.
Hannah held the position of Senior Carer within several home care companies for the next 9 years.
During this time Hannah went to college part-time to gain her Level 3 National Diploma in Health and Social Care, before advancing to complete her Level 5 in Leadership and Management of Health and Social Care Services in 2017.
What Hannah loves most about her job is making a difference in people's lives and forming meaningful relationships with residents, health care professionals and colleagues.
Hannah makes a point of ensuring that she has experience in all shifts so that she can fully understand the needs and challenges faced by her team.

Karen

Karen Collins

Job Title: Care Leader Joined: 2012

Karen has worked in Domiciliary Care for 10 years and started at Ridgeway House as a Carer in 2012. She completed her QCF Level 3 in Health and Social Care in 2018 and enjoys her role very much, especially the responsibilities and challenges that it brings. Karen feels that being part of Ridgeway House is very rewarding and that it is nice to know you are making a difference to someone else’s life.

Nikki

Nikki Large

Job Title: Day Centre Co-ordinator Joined: 2012

Nikki started with OSJCT at Athelstan House on the rehab unit Primrose. After learning about a vacancy at the Lorna Doone Day Centre at Ridgeway House, she successfully applied for the position and began her new role in 2014.


With 28 years of experience in domiciliary care and rehab, the day centre felt like a fantastic way to help her local community by providing her clients with entertainment such as bingo, quizzes and games. She has said that it is satisfying to know our clients leave the day centre having had a fulfilling day.


Outside of work Nikki enjoys spending time with her friends, family and her Border Collie Sonny. She is a keen gardener and on the weekends can often be found at her local garden centre and car boot sales looking for ways for she and her husband can add to their garden.

Alison

Alison Chapman

Job Title: Administration Assistant

Alison has worked in the care industry for almost 9 years and she commenced her care working life in the local Hospice working alongside volunteers, prior to years of working for large international company as a Customer Service Manager. Alison gained an interest in dementia care when her and her family experienced it first-hand. She therefore went off to study it and gained an NCFE level 3 in Dementia care. She is now loving working part time at Ridgeway House supporting the staff and families on the administration side of care. Alison feels like they are one big family all working together to keep their residents safe and happy. A warm welcome awaits everyone who comes here. In her spare time, Alison goes to music concerts and the theatre quite a lot, and her favourite holiday destination is Cyprus.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ridgeway House to verify any information. View our terms and conditions. Ridgeway House has an Enhanced Service - more info.