Ridgeway House

The Lawns, Wootton Bassett, Swindon SN4 7AN
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9.7 67 Reviews
  • Ridgeway House, Swindon
Ridgeway House is registered for forty-three residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia or a learning disability, while also being able to offer respite and day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Hannah Mason (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)
9.7

Ridgeway House has a Review Score of 9.7 (9.728) out of 10, based on 21 reviews in the last 2 years.
Over all time Ridgeway House has 67 reviews.

Overall Experience
  • 44
  • 21
  • 2
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Date Published
  • 67
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Reviewer Connection to Ridgeway House
  • 25
  • 13
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  • 3
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  • 1
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Total of 67, showing 61-67
Review from Philip E (Son of Resident) published on 10 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care home excellent. All the staff from the management to the cleaners are all so very kind. The care staff are second to none and you should be proud of this group of staff. The rooms may not have en-suites but more residents need help anyway so I don't think that it is an issue. Everything
is spotlessly clean, the food is fabulous and it's a joy to go. The staff are jolly and understanding, this place is an excellent care home and I sure if a TV programme was done on this place a lot of fears would be taken away, as these places or homes only ever get bad press and not good.
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Review from Val C (Resident) published on 7 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are my friends its like a family here. Ridgeway has a lovely atmosphere you cant fault the food we have two great chefs. The decoration is looking lovely. We enjoy the quizzes and the trips and the entertainment we have in.
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Review from Phyliss S (Resident) published on 7 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy at Ridgeway I love my room and my family visit. The carers support me with my needs and are very kind. The manager always pops in my room for a chat and always listens.
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Review from Dorothy A (Resident) published on 6 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived at Ridgeway House for a little while now, it's a really nice place to be. My daughter can visit at any time, all the staff are friendly and always kind and helpful. The food is very nice and plenty of it.
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Review from Ivy F (Resident) published on 6 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ridgeway is my home. The staff are very nice. The food is very good enough of it. The building is getting old but the decoration is making the best of it. I think the entertainment is very good.
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Review from Jean C (Resident) published on 6 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love Ridgeway House. I like the atmosphere and company. All the staff are friendly and the food is nice and I enjoy joining in with activities such as bingo and quizzes.
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Review from Kimber F (Son of Resident) published on 5 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has adequate facilities to meet most needs. The best thing about the home is the staff who are all very friendly and caring.
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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Ridgeway House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.728 for Ridgeway House is calculated as follows: ( (189 Excellents x 5) + (54 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 250 Ratings = 4.728
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ridgeway House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

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Meet the Team (4)

Hannah

Hannah Mason

Job Title: Home Manager

Hannah has been Ridgeway Home Manager since early 2022 and has worked in the care sector for 11 years.
Prior to Ridgeway, Hannah was Deputy Manager at Goodson Lodge in Trowbridge.
Initially, she started her career as a Carer and her potential was quickly recognised as she gained the position of Senior Carer after only two years.
Hannah held the position of Senior Carer within several home care companies for the next 9 years.
During this time Hannah went to college part-time to gain her Level 3 National Diploma in Health and Social Care, before advancing to complete her Level 5 in Leadership and Management of Health and Social Care Services in 2017.
What Hannah loves most about her job is making a difference in people's lives and forming meaningful relationships with residents, health care professionals and colleagues.
Hannah makes a point of ensuring that she has experience in all shifts so that she can fully understand the needs and challenges faced by her team.

Karen

Karen Collins

Job Title: Care Leader Joined: 2012

Karen has worked in Domiciliary Care for 10 years and started at Ridgeway House as a Carer in 2012. She completed her QCF Level 3 in Health and Social Care in 2018 and enjoys her role very much, especially the responsibilities and challenges that it brings. Karen feels that being part of Ridgeway House is very rewarding and that it is nice to know you are making a difference to someone else’s life.

Nikki

Nikki Large

Job Title: Day Centre Co-ordinator Joined: 2012

Nikki started with OSJCT at Athelstan House on the rehab unit Primrose. After learning about a vacancy at the Lorna Doone Day Centre at Ridgeway House, she successfully applied for the position and began her new role in 2014.


With 28 years of experience in domiciliary care and rehab, the day centre felt like a fantastic way to help her local community by providing her clients with entertainment such as bingo, quizzes and games. She has said that it is satisfying to know our clients leave the day centre having had a fulfilling day.


Outside of work Nikki enjoys spending time with her friends, family and her Border Collie Sonny. She is a keen gardener and on the weekends can often be found at her local garden centre and car boot sales looking for ways for she and her husband can add to their garden.

Alison

Alison Chapman

Job Title: Administration Assistant

Alison has worked in the care industry for almost 9 years and she commenced her care working life in the local Hospice working alongside volunteers, prior to years of working for large international company as a Customer Service Manager. Alison gained an interest in dementia care when her and her family experienced it first-hand. She therefore went off to study it and gained an NCFE level 3 in Dementia care. She is now loving working part time at Ridgeway House supporting the staff and families on the administration side of care. Alison feels like they are one big family all working together to keep their residents safe and happy. A warm welcome awaits everyone who comes here. In her spare time, Alison goes to music concerts and the theatre quite a lot, and her favourite holiday destination is Cyprus.

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