






Ridgeway House is registered for forty-three residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia or a learning disability, while also being able to offer respite and day care.
Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing...
Care Provided by Ridgeway House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Ridgeway House for full pricing details and T&Cs.
Contact Ridgeway House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Hannah Mason(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (43)
Ridgeway House Reviews (71)
Ridgeway House has a Review Score of 9.6 (9.622) out of 10, based on 13 reviews in the last 2 years.
Over all time Ridgeway House has 71 reviews.
Thank you Ridgeway.
I feel that they are very caring and are doing a fantastic job in this difficult time, I applaud them all. I know that mum, having only just moved in has been finding it difficult to adjust, especially with being in her room, (not what she envisaged when deciding to move in). She like many is confused about life as it is but, I know she is in safe hands and that they are trying to do activities with her to brighten her day.
It has been lovely being able to video call mum, it's so important.
The management and staff always listen to any concerns I have and act on them.
I can not think of a better place for mum to be at this present time. I have nothing but admiration for everyone there.
My father has been living at Ridgeway House for nearly 4 years now and we (the family) are very pleased with the care he receives. He is extremely happy and is always lovely to see when we visit. The carers are always cheerful and very helpful but I have to say since the lockdown due to Coronavirus they have been excellent! It has been very difficult not to be able to see my dad but the updates on a social media app and video messaging calls have certainly helped in these difficult times. Everyone at Ridgeway is doing a truly amazing job keeping our dear dad safe and well. Thank you so much we really do appreciate it.
I have found everybody very nice and helpful, all very pleasant and helpful, good food, comfortable rooms and good food, a very nice home to be in when you are not 100% fit.
No complaints in any departments.
My mother is nearly 92 and almost at the end of her life. We are very impressed with the staff in the home and the standard of care. Everybody there is looking after her very well and making her feel comfortable.
My Dad went into Ridgeway House for respite when Mum had a fall. Mum was in hospital for an extended stay so Dad was there longer than expected. I have nothing but admiration and thanks for the wonderful care and help that was given. I would also like to thank the manager and the staff for all their support for me and my family at this stressful time.
Excellent care help with all angles of Vascular Dementia.
Excellent care. Kind and understanding staff, clean and tidy environment. Always someone to talk to about my mothers care.
My father came to have respite and ended up staying. The staff are so lovely and friendly. They know how to manage my dad. They all love him. His room is very comfortable, he is in a very safe environment, I don't have to worry about him. It's close by. He's made lots of friends and takes part in activities. A true home from home!
Mum has been here over 6 months after an accident left her no longer able to care for herself. The staff have assisted in her recovery to the extent she is now able to walk again though with an aid, also they have helped slow down her dementia.
My Mother moved into Ridgeway House in March 2018. Prior to moving in I had visited the home and was impressed with the attitude of the staff who greeted all residents by their first name. Ridgeway also passed the 'smell test'. Whilst a little 'dated' my Mothers room is functional and suited to her needs. Staff are friendly, attentive and caring. My Mother settled in very quickly - she is 97 and I am happy for her to remain there.
Ridgeway House has been a welcoming and friendly place for my aunt who has had to cope with the loss of her husband and leaving her home.
The team provided a practical, quick and caring solution for the family at a difficult time.
My mother has settled in well and is encouraged to talk to other residents and join activities. Mum is doing so much better in this calm and caring environment.
I placed my mother into Ridgeway House as she was not able to look after herself. I have not regretted it. Ridgeway House is run by a very lovely lady and all the staff are friendly and very professional. Nothing is too much trouble for them. The food is excellent, the rooms are good and well maintained. Ridgeway House is always clean and tidy. I would not hesitate to recommend it to others. Overall, it is a lovely place for my mother to live.
The atmosphere is jovial and active. There was a warm welcome greeting me whenever I visited or phoned.
I'm always made to feel welcome whenever I visit.
Staffing levels at weekends can be very low, not enough backup available when staff are off sick.
Thank you for taking the time to submit a review, which is very much appreciated. I hope that following our conversation you are now reassured regarding the staffing levels. If you have any further concerns at any time, my door is always open.
There are very good services and professional health care is always available.
I am happy here and it is convenient and accessible to my visitors.
I love the personnel they are kind and considerate in every way. I feel safe and secure and happy.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ridgeway House.
There are no upcoming events for Ridgeway House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Meet the Team (4)

Prior to Ridgeway, Hannah was Deputy Manager at Goodson Lodge in Trowbridge.
Initially, she started her career as a Carer and her potential was quickly recognised as she gained the position of Senior Carer after only two years.
Hannah held the position of Senior Carer within several home care companies for the next 9 years.
During this time Hannah went to college part-time to gain her Level 3 National Diploma in Health and Social Care, before advancing to complete her Level 5 in Leadership and Management of Health and Social Care Services in 2017.
What Hannah loves most about her job is making a difference in people's lives and forming meaningful relationships with residents, health care professionals and colleagues.
Hannah makes a point of ensuring that she has experience in all shifts so that she can fully understand the needs and challenges faced by her team.

Karen has worked in Domiciliary Care for 10 years and started at Ridgeway House as a Carer in 2012. She completed her QCF Level 3 in Health and Social Care in 2018 and enjoys her role very much, especially the responsibilities and challenges that it brings. Karen feels that being part of Ridgeway House is very rewarding and that it is nice to know you are making a difference to someone else’s life.

Nikki started with OSJCT at Athelstan House on the rehab unit Primrose. After learning about a vacancy at the Lorna Doone Day Centre at Ridgeway House, she successfully applied for the position and began her new role in 2014.
With 28 years of experience in domiciliary care and rehab, the day centre felt like a fantastic way to help her local community by providing her clients with entertainment such as bingo, quizzes and games. She has said that it is satisfying to know our clients leave the day centre having had a fulfilling day.
Outside of work Nikki enjoys spending time with her friends, family and her Border Collie Sonny. She is a keen gardener and on the weekends can often be found at her local garden centre and car boot sales looking for ways for she and her husband can add to their garden.

Alison has worked in the care industry for almost 9 years and she commenced her care working life in the local Hospice working alongside volunteers, prior to years of working for large international company as a Customer Service Manager. Alison gained an interest in dementia care when her and her family experienced it first-hand. She therefore went off to study it and gained an NCFE level 3 in Dementia care. She is now loving working part time at Ridgeway House supporting the staff and families on the administration side of care. Alison feels like they are one big family all working together to keep their residents safe and happy. A warm welcome awaits everyone who comes here. In her spare time, Alison goes to music concerts and the theatre quite a lot, and her favourite holiday destination is Cyprus.
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