Goodson Lodge Care Centre, Trowbridge, Wiltshire
Goodson Lodge Care Centre, Trowbridge, Wiltshire
Goodson Lodge Care Centre, Trowbridge, Wiltshire

Goodson Lodge Care Centre opened in Spring 2017 is built on the site of its former home (The Paddocks).

The 64 bed development, split over two floors, is designed to care for people with dementia and incorporates a number of features to promote reminiscence as therapy.

The home features large bedrooms with en suite bathroom facilities, Sky and digital TV, Wi-Fi and a 24-hour nurse call facility. Each resident will have access to a comfortable and homely household living area, including a lounge, sitting room, kitchen and dining room. There is also a central communal area which includes a cinema, shop, hair salon and garden room/café.

The external area provides a safe and secure landscaped garden for residents to access from each of the ground floor households, with communal gardens accessible from the garden room/café.

Group: The Orders of St John Care Trust

Person in charge: Sara MacCormack (General Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Wheelchair access • Gardens for residents

Latest Care Quality Commission* Report on Goodson Lodge Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Goodson Lodge Care Centre has a Review Score of 9.7 (9.704)

The Review Score of 9.7 (maximum of 10) for Goodson Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Goodson Lodge Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.845 for Goodson Lodge Care Centre is calculated as follows: ( (114 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 129 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.859 Points relating to the number of positive Reviews for Goodson Lodge Care Centre is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 11 Reviews ÷ 12.8 Target = 0.859

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Goodson Lodge Care Centre?

  • Extremely LIKELY
    8
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Goodson Lodge Care Centre

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Lovely new home for our father.
Informal atmosphere, very friendly and helpful staff.

How likely would you be to recommend Goodson Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is very early in the stay. So far very good.

How likely would you be to recommend Goodson Lodge Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A very welcoming care home. The staff were most helpful and cheerful. Very well furnished and very clean and tidy. There seems to be plenty for the residents to do, with lots of activities.
I have not seen my sister so happy and content for a long time.
We were also offered tea and biscuits which was very pleasant in lovely surroundings.
It was a very windy afternoon but the gardens were very nice and we enjoyed our afternoon.

How likely would you be to recommend Goodson Lodge Care Centre? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My first visit, very welcoming and friendly staff. Bedrooms well furnished and very clean. Public areas beautifully furnished and clean and modern, and all well staffed.
There seemed to be plenty of activities for residents if they want to join in.
Pleasant gardens with nice seating areas and residents encouraged to get into gardens for fresh air.
Excellent care home.

How likely would you be to recommend Goodson Lodge Care Centre? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has a particularly aggressive form of dementia, causing her and others serious problems.
Goodson Lodge knowing this accepted her.
They are slowly dealing with these issues and I can see the improvement.
Goodson Lodge is warm, clean, comfortable and homely.
The staff, all, are caring, pleasant and courteous with all residents and visitors.
The experienced manager and senior staff are superb - which is reflected in the home generally.

How likely would you be to recommend Goodson Lodge Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has settled relatively well. Her room is homely.
On a negative, she is a smoker and does not like to be given one cigarette at a time, the only other negative is how she feels, she has nothing to occupy her, sadly she now cannot watch TV, read or knit. So an appropriate activity would be good for her.
The staff are lovely.

How likely would you be to recommend Goodson Lodge Care Centre? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Sara MacCormack, Home Manager at Goodson Lodge Care Centre responded to this review on 07 Jul 2017:

Thank you for taking the time to submit a review, I am pleased that your mum has settled into our home. I can confirm that a dedicated activity coordinator started at the home this week, who is busy preparing individualised action plans for each resident.

Unfortunately, as we care for people who can be forgetful, we ask that items such as cigarettes and lighters are stored safely, but residents' access is not restricted. It also forms a central part of our person-centred working; enabling people who smoke to continue to do so in a safe way.

If you wish to discuss anything further, my door is always open.

It was with trepidation and a strong feeling of guilt that I finally decided a care home was necessary for my husband.
After much research, I decided Goodson Lodge would best suit his requirements. It has been the right choice, exceeding my expectations.
My husband appears to have developed a new spark of life. I have to thank the staff who encourage him to interact with fellow residents and help him to maintain his independence and dignity.
Once again he is enjoying his food, having a choice of menu.
Staff find the time to talk to him, find out his interests and walk with him the garden.
When I visit he is neatly dressed and clean. Goodson Lodge is bright, welcoming and thoughtfully planned and furnished with high standards of cleanliness and hygiene, providing a safe and attractive environment.
It is such a relief to me, to know I made the best choice for my husband's care and happiness.

How likely would you be to recommend Goodson Lodge Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This lovely new home is setting new standards of care. OSJCT at Goodson Lodge is flexible to residents' needs and clearly focussed on their care. My mother went to live in the home the first day it opened and the management and carers have made extra efforts to accommodate my mother's smoking, one of her few remaining pleasures. The secure (and very pleasant) gardens mean that she is completely safe to smoke outdoors on her own, which is not possible in any other home we visited. The entire place is designed for dementia patients and the staff are very gentle, caring people.

I have rated the activities as "poor" simply because they haven't started up yet, as the home has only been open for 3 weeks. I have confidence that they will be good once they have started. I do think that activities will be a key ingredient to the happiness of the residents.

How likely would you be to recommend Goodson Lodge Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Fantastic 'new build', containing its own hair salon, sweet shop and cinema. Rooms are very spacious with en suite shower and toilet, with own room, safe, tv, etc. Excellent food, with a wonderful dining area. Lovely thought out, secure gardens. The staff are impeccable, nothing ever too much trouble.

How likely would you be to recommend Goodson Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This report is provided at the end of the first week of residence. The warmth of the welcome was very appreciated. The interaction between the resident and the staff and other residents is much in evidence which is a very good feature. The individualised care is noticeable. All staff have been helpful and attentive. We are delighted that our relative has settled in Goodson Lodge so easily. The food and drink is good and occasional egg and bacon at breakfast would be excellent with her.

How likely would you be to recommend Goodson Lodge Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum needed urgent respite care following a sudden progression of her dementia. Mum was the first resident to arrive on the first day of Goodson Lodge Care Centre opening and was greeted at the threshold. The accommodation is beautiful and carefully well thought out for providing the very best of care. All of the staff were very welcoming and helpful. On my request staff managed to provide mum with a bath and hair wash which was much appreciated. Because of the urgency mum's admission, we were not aware of the need to label clothing which obviously contributed towards the difficulty of washing clothes, but on request, these were immediately taken for washing once I had sorted them out. A more efficient method of entrance at the weekends would be useful.

How likely would you be to recommend Goodson Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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