Goodson Lodge Care Centre

Hilperton Road, Trowbridge BA14 7JG
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9.8 90 Reviews
  • Goodson Lodge Care Centre, Trowbridge
Completed in Spring 2017, Goodson Lodge Care Centre features a specialist home environment, designed specifically to enhance quality of life. Located close to the town centre in Trowbridge this homely care centre offers accommodation for 64 residents.

Split over two floors, this modern care centre offers compassionate care in an environment that has been designed sensitively with residents’ comfort and well-being in mind. Staverton and Yarnbrook households provide care for individuals living with dementia. Edington and Westwood households offer residential care on the dedicated residential floor.

Across all households, residents have access to a comfortable and homely living area, including a lounge, kitchen and dining room as well as ‘The Street’ which boasts a cinema, coffee shop and hairdressers. The spacious bedrooms all have stylish en-suite ‘wet room’ bathrooms and most have views of the landscaped gardens. With all this and more Goodson Lodge Care Centre offers an exceptional home environment.

Goodson Lodge offers a host of activities for residents to get involved with. Examples of current activities include:

•        Afternoon tea in the garden

•        Gardening, walking and singing clubs

•        Pamper sessions

•        Armchair exercises

•        Visits from tropical and farmyard animals

•        Arts and Crafts

•        Outdoor sports

•        Giant scrabble

Weekly menus feature a variety of balanced dishes including meat, fish, fresh seasonal vegetables and salads. Vegetables and herbs that have been home-grown by residents in the garden’s raised planters are also incorporated into the menu seasonally, creating tasty meals with added satisfaction. On top of this, you will always find a freshly-baked cake in the coffee shop along with fabulous afternoon teas. Fresh fruit is always available in fruit baskets throughout the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1665 – £1710
  • Self-Funded Residential Dementia Care: £1710 – £1830
  • RESPITE Self-Funded Residential Care: £1810 – £1880
  • RESPITE Self-Funded Residential Dementia Care: £1860 – £2005

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Goodson Lodge Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Amanda Palfrey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (64)

Goodson Lodge Care Centre Reviews (90)

9.8

Goodson Lodge Care Centre has a Review Score of 9.8 (9.835) out of 10, based on 23 reviews in the last 2 years.
Over all time Goodson Lodge Care Centre has 90 reviews.

Overall Experience
  • 80
  • 9
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Date Published
  • 90
  • 7
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  • 23
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Reviewer Connection to Goodson Lodge Care Centre
  • 38
  • 16
  • 8
  • 5
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  • 2
  • 2
  • 1
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Total of 90, showing 1-20
Review from J P (Daughter of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of this lovely care home for 16 months. The carers are wonderful & I'm delighted with the level of care she receives. She enjoys many of the activities laid on, especially animal visits & anything musical. The menus are varied and tasty. Everything is kept clean. The decor
throughout the building is very pleasing & the garden pretty & well-kept. Her 91st birthday was celebrated with a cake & gifts. Knowing she is safe & so well-cared for gives me peace of mind every day.
Reply from Anna Jennings, On Behalf of The Team at Goodson Lodge Care Centre

Thank you for taking the time to write your lovely review. We are so pleased to hear we are able to offer you peace of mind knowing your mother is being well cared for.

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Review from E A (Ex Family Member) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Goodson Lodge is a excellent care home , staff friendly, lovely and clean plenty of activities for residents and lovely gardens to sit in
They have a shop , cinema, hairdressers never a dull moment
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Review from E W (Respite Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything that I could have needed was provided for me during my short period of respite care. I was very impressed by the staff and the very positive, cheerful and friendly atmosphere.
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Review from Rebecca B (Solicitor of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am an attorney for two wonderful residents of Goodson Lodge. They were both struggling to live independantly and chose to move to Goodson Lodge. The staff are warm and friendly and my clients who I was very fond of, both benefitted hugely from living with such a caring community. There was plenty
to do and it provided them with somewhere that would look after them physically and emotionally. Previously the husband had been caring for his wife who had dementia and his health had begun to suffer as a result. Goodson Lodge was able to care for them both despite their very different needs and enable them to remain together as they had been for almost all their lives. I would recommend Goodson Lodge. Unfortunately they have both passed away but staff members attended their funerals even though it was not work time which shows the staff's devotion to their residents.
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Review from L E (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so impressed with the home when I visited to source a short respite stay for my dad and the actual experience far exceeded my expectations. I cannot fault how much one member of staff does to ensure his stay was a success. It took dad a while to settle and was quite anxious and confused with his
dementia but the level of care and especially the night staff was exemplary in making him feel at home. He loved the food and the person with his never ending but relevant activities - which mum even enjoyed when she came to visit him. We will most definitely use the services of this home again in the future and recommend to anyone.
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Review from Lorraine C (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents suffered from Alzheimer's and my mother was physically very frail. With a heavy heart and much guilt my siblings and I took the decision to move them into Goodson Lodge in 2023 when they were in their late 80's. It was the best thing we could have done. Having become very isolated in
their own home they had a better social life at Goodson than they'd had for years, both taking part in the musical activities, and enjoying chat and banter with the staff throughout the day. Previously it was a struggle to get a GP appointment but at Goodson the same GP visited weekly and got to know them both. They constantly praised the staff, the rooms, the furniture and the gardens. Having them so happy and well cared for was a massive weight off my and my siblings' shoulders, and we were able to enjoy our visits with them rather than fearing what would we would find when we walked in the door. We are so grateful for the care they received from the Goodson staff in their final year.
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Review from C B (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Goodson Lodge in October 2024. All the staff are amazing and it's very reassuring that many of the staff are the same staff who looked after an elderly friend from June 2021 to November 2022. Everyone is accommodating, helpful and very welcoming. Mum enjoys all her meals and participates
in all the activities. She has made some new friends and is never alone. There is always someone to talk to and be with, she's not lonely anymore since moving into Goodson Lodge. My brother and I have peace of mind that mum is cared for, safe, warm and content in a beautiful care home with compassionate staff.
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Review from D. J. H (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise the management and care team at Goodson Lodge highly enough. The home has such a lovely inviting feel and everyone goes out of their way to make the residents and families feel welcome. The transformation in Mum since she moved in approx. 4 weeks ago has been incredible. The staff and
management took great care in making sure things were in place when Mum arrived, and it didn't take long before she settled which was such a relief. We now have peace of mind that she is safe and happy and being cared for really well. Goodson is a beautiful space, with lots going on and the fact that we can drop in and out, and join in with the many activities whenever suits us is great. Highly recommended.
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Review from D S (Son of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad moved into Goodson Lodge 18 months ago. They are set up with a shared bedroom - Goodson Lodge team were very helpful and flexible, enabling a second room to be set up as a 'sitting room' with many pieces of their own furniture, ornaments, pictures etc. - these were essential requirements
for a couple who have been married for 66 years!
The staff are very friendly, providing a high standard of personal care. The premises are maintained to a high standard of cleanliness. Communication with next-of-kin is excellent, always responding positively to questions or requests. There is a wide and varied activities programme to meet the needs and interests of all residents, including many events in which family and friends can participate.
Possible areas for improvement:
- Induction process on day 1 and in early weeks
- A few other aspects
Happy to discuss this further with the management team.
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Review from S J (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found Goodson Lodge to be an excellent care home with a warm and friendly atmosphere and good facilities. All of the staff are caring, friendly and welcoming and the care is outstanding which is what really counts. Nothing is too much trouble and the care is given in a supportive, compassionate
and dignified way.
There are always activities going on for those that want to partake and the time is taken to find out about the resident's interests and what they would like to do. The food always looks and smells delicious with a varied menu and plenty of drinks and cakes between meals.
In the 6 weeks that my father has been at Goodson Lodge, he has improved beyond belief both physically and mentally and is happy at Goodson Lodge and for that, we cannot thank the whole team enough.
We would highly recommend this home.
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Review from Jessica M (Daughter of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care at Goodson Lodge, Trowbridge. Wonderful staff and Management. Well organised. Communication is very good with the family. Lovely homely atmosphere. Highly recommended care home in the heart of Wiltshire. Thank you.
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Review from Carol C (Sister of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident at Goodson Lodge for 9 months. When we visit her, we are greeted courteously by friendly and cheerful staff. The lodge is always very clean and tidy. The residents' facilities are comfortable and spacious. Their food is wholesome and the menu varied with tea and cake between
meals. The staff are very attentive to the residents at all times. A birthday party was arranged for my sister by the staff. This was most appreciated.
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Review from James W (Son of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been a resident at Goodson Lodge for three years, and we (my sister, brother and I) have had no cause to complain at all. We were lucky that during the pandemic we could find her a place there.
The facilities are comfortable and equipped with TV, library and sitting rooms for activities.
A full programme of activities is published each week; sometimes they are open to residents' families to attend (e.g. musical evenings).
Meals are varied and our mother gained a stone during the first year - must have been the regular tea and cake!
Staff are always cheerful and helpful, and also alert to changes in residents' care needs.
In February our mother had her 99th birthday; Goodson arranged a birthday treat in the form of a trip to a local garden centre for coffee and cake.
Overall, we'd recommend Goodson to anyone looking for good care for a family member in need.
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Review from J B (Daughter of Resident) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We feel very lucky to have found Goodson Lodge. The atmosphere is warm, friendly and the facilities are light and modern and always clean and tidy, and there are cosy sitting areas with nice views of the gardens. We are very pleased with the way my mother has settled in (even though it is a difficult
decision to move from your own home). Any comments or concerns are always listened to by the care home managers and actioned, and the staff are cheerful and helpful. The weekly activities are incredibly varied and fun, but there is never any pressure to join in. The residents are treated as individuals and the emphasis is on making them feel like it is their own home.
Reply from Rowen Campbell, on behalf of the team at Goodson Lodge Care Centre

Thank you for your kind words about Goodson Lodge. We're delighted to have your mother with us, and it's wonderful that she has settled in so well. If there is anything else we can do for her, or for your family, please just let us know.

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Review from C W (Daughter of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, I am happy with the care my mother receives. Unfortunately, my mother is not happy there, this does not at all reflect on the staff, she would not be happy anywhere! I have always found the staff very polite and helpful, they keep me up to date with my mother's health and welfare needs.
Reply from Rowen Campbell, On behalf of the team at Goodson Lodge Care Centre

Thank you for your feedback and for taking the time to write us a review. We appreciate your comments and we will continue to do what we can for your mother.

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Review from Celia R (Sister-in-law of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law went into Goodson exactly a year ago after 17 years on her own following my brother’s death. Six months previously, she had broken her femur and so there was no way she could live on her own again. Goodson has been a real experience for her - especially all the activities. She seems
willing to try anything and has enjoyed so many different experiences. She was an international athlete and has represented Great Britain. Goodson arranged for her to visit her old athletic club of which she was a founder member. This was very special for her. She has been overwhelmed by the kindness and care she has received. All this means that I know she is safe and cared for in lovely surroundings into which I and my family are made welcome.
Reply from Rowen Campbell, On behalf of the team at Goodson Lodge Care Centre

What lovely feedback, thank you! We appreciate your kind words. It is a pleasure to have your sister-in-law with us and if there is anything else we can do for her, or for your family, please don't hesitate to ask.

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Review from M T (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled very well at Goodson Lodge. The carers are always friendly and cheerful and treat residents with dignity. There are plenty of activities for residents covering a wide range of interests. The rooms are clean and welcoming and there is always plenty of food. Care is tailored to the
needs of individual residents. I would highly recommend Goodson Lodge.
Reply from Rowen Campbell, on behalf of the team at Goodson Lodge Care Centre

Thank you for your recommendation and for taking the time to write us a review - we do appreciate your feedback. We're delighted to hear that your mother has settled in so well. If there is anything else we can do to support her, or you, please just let us know.

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Review from Sandra G (Friend of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a review meeting with the Deputy Manager - very successful and pleased with the discussions. She listened to everything that we said, responded well and made suggestions as necessary in response to a couple of queries.
Reply from Rowen Campbell, on behalf of the team at Goodson Lodge Care Centre

Thank you for your feedback - it means a great deal. We're glad to hear the review meeting was so positive. If there is anything more we can do for you, please don't hesitate to ask.

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Review from Pamela A (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived at Goodson for 18+ months and continues to say she is happy to be there. I have found that her wishes are respected on a daily basis. Her care needs, on a daily basis, are given with great kindness and consideration. The staff are always cheerful and encouraging. Although energy levels
do not always allow my mum to participate in activities she says it’s nice to know they are there. As a family to join family events organised always brings fun and a chance for togetherness. Access to the home has improved over the past weeks.
Reply from Rowen Campbell, on behalf of the team at Goodson Lodge Care Centre

Thank you for your comments and for taking the time to write us a review. We're delighted that your mum is happy with us at Goodson Lodge and that she feels happy and looked after. We do appreciate your feedback, and if there is anything else we can do, please don't hesitate to ask.

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Review from P B (Niece of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident of Goodson Lodge for 4+ years and has a lovely ensuite room with a view of the garden and children playing at the school. She was in the home during Covid and although we could not initially visit, the staff made sure that we kept in touch. Once lockdown rules relaxed we
were able to visit her in a separate room with testing, hygiene measures and masks in place. The staff are kind and caring and always have the resident's welfare in mind. Calling for medical attention when necessary and keeping next of kin informed. She used to enjoy joining in the various trips and activities but unfortunately, at 96, doesn't now feel well enough, having been in hospital recently where she became quite confused. Fortunately, she is now settled back in her room and happy to be in familiar surroundings with people that she knows. Grateful thanks to all at Goodson Lodge.
Reply from Rowen Campbell, on behalf of the team at Goodson Lodge Care Centre

Thank you for your feedback and for taking the time to write us a review - we do appreciate it. It's been a pleasure to have your aunt with us at Goodson Lodge, and we're delighted that she's settled with us again. Do let us know if there is anything more we can do for her or your family.

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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Goodson Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.835 for Goodson Lodge Care Centre is calculated as follows: ( (228 Excellents x 5) + (43 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 272 Ratings = 4.835
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Goodson Lodge Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Mandy

Mandy Palfrey

Job Title: Home Manager Joined: 2021

Amanda has over 25 years’ experience in Health and Social Care and came to Goodson recently from another OSJCT home where she was also Home Manager.  Having worked for various companies including the private sector, Amanda has worked her way up within her role from a Carer to a registered Manager.
Amanda started her career working nights in a nursing home, which she did for 8 years and thoroughly enjoyed. Amanda then started to work as a Carer on days and this is when she really started to blossom in her role as a leader. 
Amanda joined The Orders of St John Care Trust in 2008, she soon became a Care Leader, Head of Care, then a registered Manager in 2014. During this time Amanda has completed various Health and Social Care Qualifications and completed Level 5 in Leadership and Management for Health and Social Care before taking on the Registered Manager's role. 
Amanda sets high standards within her team, she encourages her team to learn new skills and knowledge, which also helps them to succeed, but more importantly to provide excellent care. This was demonstrated when she won ‘Leader of the Year’ award in 2018.

Fran

Fran Turner

Job Title: Deputy Manager Joined: 2017

Fran has worked in the care sector for 26 years. She started her career in a nursing environment, where she was a Carer before progressing to Senior Carer.


She then went to work with adults with learning disabilities as a support worker.


Fran started at Goodson Lodge in 2017 as a Night Care Leader and in 2020 went on to become Head of Dementia Care before becoming the Deputy Home Manager in 2022.


Throughout her career, she has gained many qualifications and recently completed her Level 5 in Health and Social Care.
Also, in October 2022 she was presented with a Trust 'Dedicated to Exceptional Care' award.


Fran absolutely loves her job and she has a real passion for enriching residents’ lives with meaningful engagement.


She loves being able to make a difference and making every day a positive experience for the residents.
Fran says she couldn’t imagine herself doing anything else.

Amal

Amal Xavier

Job Title: Bursar Joined: 2021

Amal has a degree in Hotel Management and an MBA Master's degree in Human Resources.


He spent over 20 years in the hospitality industry working in several management roles and therefore has extensive experience in customer relations.
He is also currently studying towards his Association of Accounting Technicians from Wiltshire College so he brings a wealth of skills and expertise to the role of Bursar at Goodson Lodge.


Amal is pleased that in his role he actively supports residents' with their finances and contractual arrangements. He also has responsibility for the catering, maintenance, administration and housekeeping teams and ensuring that in their service delivery for the residents, OSJCT values are upheld.


He prides himself on keeping up to date with training and best practices with the ultimate aim that residents are happy in their homes.

Alex

Alex Damon

Job Title: Events Manager Joined: 2019

Alex worked in the kitchen of another care home whilst he was studying TV & Film at college, and he is now the Events Manager at Goodson Lodge.


He is proud to have recently won an OSJCT award for 'Outstanding Community Engagement' and says that he thoroughly enjoys his time in the home because he loves making a difference in residents' lives.


Making them smile each day and seeing them enjoy the daily activities keeps him going, along with his toddler twins!


Alex is always open to ideas and loves to try new activities with the residents.

Frequently Asked Questions about Goodson Lodge Care Centre

What types of Care is Goodson Lodge Care Centre registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Goodson Lodge Care Centre have?

There are 64 Single Rooms.

What are the Facilities & Services at Goodson Lodge Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Goodson Lodge Care Centre to the centre of Trowbridge?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Goodson Lodge Care Centre to verify any information. View our terms and conditions. Goodson Lodge Care Centre has an Enhanced Service - more info.