Brookside, Melksham, Wiltshire
Brookside, Melksham, Wiltshire
Brookside, Melksham, Wiltshire

Brookside is a fifty capacity care home located in Melksham, dedicated to person-centred methods and offering quality care for adults.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle and a nutritious diet, while maintaining strong local links

Group: The Orders of St John Care Trust

Person in charge: Jamie Carter (Home Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Brookside: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Brookside has a Review Score of 9.1 (9.132)

The Review Score of 9.1 (maximum of 10) for Brookside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Brookside in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.532 for Brookside is calculated as follows: ( (120 Excellents x 5) + (48 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 188 Ratings = 4.532

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.6 Points relating to the number of positive Reviews for Brookside is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 6 Reviews ÷ 10 Target = 0.600

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brookside?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brookside

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    3
  • Sister of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

I enjoy visiting my husband. I visit several times each week and I am always made very welcome. The staff are very helpful and caring.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

To all the care staff, thank you so much for your fantastic care of Mum for the last eight years. We have nothing but praise for you all. I'll miss my visits to Brookside and seeing you all.
With best wishes to you all.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I take a small team into Brookside to lead monthly services of worship for residents and visitors. We are always warmly received by our liaison manager and other staff and can see that the residents are looked after with care. The provision of food and recreation activities is excellent and the main foyer and lounge where we operate are always kept clean and tidy.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

The staff are very good and I cannot fault them in any way.

I feel the staff are my friends.

I don't need much care but I see others being helped whenever they need it.

We do try lots of different activities and we get taken out.

One of the best places.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum is very happy living at Brookside.
The staff are always very cheerful, friendly and caring.
There are always plenty of activities, keeping the residents busy.

How likely would you be to recommend Brookside? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

A very friendly home, staff and management always approachable and helpful. Residents seem to be well catered for and plenty of activities throughout the week. Clean and tidy throughout. Love attending their themed events, always brings a smile to residents faces.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother took up residence at Brookside in Jan 2014 and died there in March 2016. During that time she was cared for by dedicated and caring staff who we cannot praise highly enough. We saw the care and attention that she received and the genuine concern when she became terminally ill. Knowing how well she was cared for has made her passing that much easier for the family.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Brookside is very open, lovely in the garden when the weather is nice. The staff are excellent - they are very caring, gentle and anticipate the residents needs. It is important that they are looked after by their employees to keep them here as this is the nucleus of Brookside.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

A lovely home, very welcoming and caring, all the staff very happy and always willing to help. Can not fault them at all, would gladly go back again for respite care. I always felt safe and very well cared for.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been in Brookside twice for respite, she absolutely loves it. At home she is so lonely she has dementia and won't watch telly, at Brookside she is a different person she is happy and entertained, she loves the company and the food, at home she has micro meals because she can no longer cook. She loves playing skittles and other entertainment, she thinks she is on holiday, excellent place.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister entered Brookside in December 2014 and remained there until she died on 25th July 2015. She was extremely happy to be cared for and found the staff extremely kind and caring. She enjoyed many of the activities provided as well as the meals. Being of a general nervous nature she felt safe and secure at the home and never complained.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

After four years of daily care, dementia was confirmed and residential care had to be found. I visited 3 local care homes and on the fourth felt "at home" immediately. The entrance doors open into a most pleasant lounge, attractive with colour, lots of photographs, nicely presented information displayed. A pleasant well designed room with picture window was offered. My friend has been a resident for 6 months. All the staff are capable, pleasant, lots of smiles and polite and caring. This is a well organised establishment.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum has been a resident at Brookside for nearly two years and I feel she has been looked after very well. The staff always seem happy and very helpful and understanding and I know there are times when it is hard for them with staff sickness, leave etc.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Our first time and hopefully not our last. As my husband is vegetarian, although eats fish, could frozen meals be brought in and placed in oven for 40 mins, and being diabetic as well, needs to be on time with all meals.

How likely would you be to recommend Brookside? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Esther Thomas, Home Manager at Brookside responded to this review on 18 Aug 2015:

Thank you for your review. I am glad that you and your husband were satisfied with his stay with us and we look forward to seeing you both again. I have taken note of your request about meals and suggest we discuss this next time you are arranging a visit to Brookside.

My mother was a resident in Brookside in 1994-1996 and really enjoyed it, it was very happy. When my sister couldn't cope she entered Brookside. She is comfortable well cared for and very happy. The staff are all smiley and caring. I told my neighbour about Brookside and she put her charge into the home.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brookside is a wonderful care home. My nan is looked after really well. She is always happy when I see her and the staff are great with her. She gets involved in a lot of activities that the home put on which are great. Head of care and the rest of the team are fantastic. The home overall is excellent and I wouldn't/couldn't have picked anywhere better for my nan to be!

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Jamie

Jamie Carter

Job Title: Home Manager

Joined: 2016

Description:

Brookside Residents are looked after by a highly dedicated team that include carers, an admin assistant and housekeeping and kitchen staff. They are led by the Manager who is supported by a Head of Care and a team of three Care Leaders.

Jamie Carter has been the Manager of Brookside since April 2016 and previously worked at Marden Court care Home as the Home Manager which was another Residential care home within The Orders of St John Care Trust group.

Jamie has over 9 years experience in the care sector having started his career at Brookside as a carer and working through NVQ level 2 and 3 before taking on the role of Care Leader.

Jamie became Head of Care at Brookside and worked closely alongside the Home Manager.

Jamie is currently working towards his Level 5 QCF diploma in leadership and management.

Jamie is continually looking to enhance his knowledge and skills which he can pass on to his team. He sets very high standards of conduct and performance and is passionate about delivering high standard person-centered care promoting daily living skills.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Brookside