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Brookside

Ruskin Avenue, Melksham, Wiltshire SN12 7NG
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My sister loves the garden area, and is encouraged to help out with weeding and plantingMargaret S(Sister of Resident/Service User)
Brookside, Melksham
My mother could not be in a better place. Everything that is important is being doneM A(Son of Resident/Service User)
Brookside, Melksham
Mum loves the food and company. All staff are always helpfulKaren F(Daughter of Resident/Service User)
Brookside, Melksham

Brookside is an established care home in Melksham and has been serving the local and wider Wiltshire community for over 40 years. It offers compassionate, individualised residential care for up to 50 residents, and has been awarded an overall 'Outstanding' rating in its latest CQC inspection in November 2016.

Set in its own attractive and accessible grounds which includes a patio, summerhouse, greenhouse and an attractive enclosed garden to the rear,...  

Care Provided by Brookside

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,405 - £1,480£1,545 - £1,675
Residential Dementia Care£1,550 - £1,620£1,710 - £1,780
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Brookside to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Dawn Wallburton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Brookside Reviews (73)

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9.8

Brookside has a Review Score of 9.8 (9.796) out of 10, based on 16 reviews in the last 2 years. Over all time Brookside has 73 reviews.

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Showing 73 reviews matching selected criteria
Review from Keith A (Resident / Service User) published on 24 June 2022 Submitted via Postal Card
Overall Experience

Love the staff. Nice food.

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Review from T C (Resident / Service User) published on 16 May 2022 Submitted via Postal Card
Overall Experience

I have visitors when I choose. I haven't a problem with living here.

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Review from Teresa N (Daughter of Resident) published on 24 March 2022 Submitted via Postal Card
Overall Experience

My mother has been in Brookside for nearly five years now. I would just like to say the standard of care is excellent. In the recent few months, where there has been a decline in Mum since she had covid and with the Parkinsons, this hasn't helped matters. I find the care of a high standard. The carers have been brilliant with such dedication and hard work they deserve. Will recommend Brookside. Thank you all.

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Review from G H (Resident / Service User) published on 9 February 2022 Submitted via Postal Card
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Excellent management.

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Review from G T (Daughter of Resident) published on 14 January 2022 Submitted via Postal Card
Overall Experience

I would highly recommend Brookside to friends and family. I found the team at Brookside amazing, everyone was so helpful and kind. Mum was happy at Brookside she has a lovely room overlooking the garden. I will never forget everyone at Brookside with their kindess towards mum.

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Review from M W (Son of Resident) published on 6 January 2022 Submitted via Postal Card
Overall Experience

The care provided for mum was always 100% and she loved Brookside and regarded it as her home. When out for trips, she would say she wanted to go home i.e Brookside. Mum was always looked after with care and empathy, and helped to care for herself as long as she was able. The staff are the key to any home and at Brookside, the team were always kind and mum regarded them as her extended family.

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Review from M J (Wife of Resident) published on 24 November 2021 Submitted via Postal Card
Overall Experience

Care and support is excellent. Food is really good and staff are very helpful and friendly.

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Review from J B (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card
Overall Experience

My father says it's not worth the money and the food has deteriorated since 2018. He is always complaining about the food when I visit and after the last residents meeting, I see other residents and their families are not happy with the quality of the food either. It's about time things were sorted out. Also not enough consideration to give my father regarding his hearing, although he wears a hearing aid he needs people to speak to him face to face and not many of the staff are helping with this.

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Review from P T (Daughter of Resident) published on 26 April 2021 Submitted via Postal Card
Overall Experience

My mum and dad were in Brookside between 2015 - 2021, Dad joined mum in 2018 and was in a room next to mum a great shame they couldn't share a room. Brookside have no couple rooms. They go on well with the staff and well looked after by them.

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Review from Suzanne C (Daughter of Resident) published on 9 March 2021 Submitted via Website
Overall Experience

All the staff have gone above and beyond during the last difficult year with COVID. The staff have kept everyone safe, happy and entertained. Whilst we've not been able to see dad in person yet, he seems happy and settled. We made absolutely the right choice in dad living at Brookside.

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Review from M M (Niece of Resident) published on 6 September 2019 Submitted via Postal Card
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My uncle seems very happy here, the staff are all lovely.

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Review from Stephen T (Son of Resident) published on 16 August 2019 Submitted via Postal Card
Overall Experience
The staff are always happy and cheerful, this I believe is a positive help to the residents and also very calming to them.

I have always found the staff treat all the residents with dignity and kindness. There are numerous activities to do including a lovely garden to sit in or help maintain if you are able.

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Review from E C (Resident / Service User) published on 3 October 2018 Submitted via Postal Card
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Love it here, everyone is so kind. we go out on trips, we sing and we dance. I love life here.

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Review from Gemma H (Granddaughter of Resident) published on 11 June 2018 Submitted via Postal Card
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Very good care home, always a lot going on to keep the residents busy and happy. The staff are great with the residents and you know they are being very well cared for.

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Review from Jane E (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card
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Always found this carer consistent within her role. Extremely efficient and acts quickly and appropriately to any issues raised by me in relation to my Mum. This has been particularly evident in regard to Mum's physical and mental welfare. Thank you.

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Review from Sylvia N (Wife of Resident) published on 11 June 2018 Submitted via Postal Card
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It is a very happy crowd, always willing to help.

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Review from Druin H (Partner of Resident) published on 30 January 2018 Submitted via Postal Card
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Very impresses with caring staff and standard of entertainment provided.

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Review from Sylvia R (Sister of Resident) published on 30 January 2018 Submitted via Postal Card
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My mother was in Brookside from 1994 to 1996. My sister when she couldn't cope anymore decided to come here.

She is settled and happy here.

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Review from Dawn E (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card
Overall Experience
The quality of care at Brookside is first class. Nothing is too much trouble and they are always trying new ways to engage the residents in activities and social outings.

The new decor and furnishings make the place look homely and welcoming. I can't praise the manager and staff highly enough for their efforts.

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Review from Alison G (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card
Overall Experience
I am very happy with the care my mum receives in Brookside. The staff are all very caring, patient and helpful. There are plenty of organised activities for the residents to join in and it is nice to see the weekly timetable with all the various activities and trips.

The home has recently undergone some refurbishment which has brought it more up to date. Overall I am very satisfied.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 October 2019
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Brookside.

Meet the Team (9)

Dawn Wallburton
Dawn WallburtonJob Title:Home Manager

Home Manager, Dawn Wallburton, started her care career in 1988, working as a care assistant in the privately owned Shaw House in Melksham. When the owner closed the home in 2000 she joined the Miles Care agency in Melksham as a Carer. This career move fitted Dawn very well, as she was now also raising her young family. During the next two years whilst working for the agency, she worked in many care homes around Wiltshire.

Dawn returned to full time care work in 2002 by joining the disability nursing home, Cote House, in Chippenham. In 2005, she completed her City and Guilds NVQ Level 3 in Care. As she wished to continue learning and improving her care knowledge, Dawn was employed by the care company Community Access Network, as a Senior Support Worker. This was a new challenge for Dawn, as the job involved caring for and promoting independent living.

Dawn has held various roles with the Trust, most recently Home Manager at Seymour House in Chippenham, before moving to Brookside in the summer of 2021.

Victoria Hawkes
Victoria HawkesJob Title:Head of Care

Victoria Hawkes has been with the Trust for nearly ten years, she started as a Carer and worked her way up to Head of Care at Brookside. She has worked in three homes, and they have all left their mark on her as a person. She very much enjoyed and learned from her role as End-of-life Lead and Medication Lead, which she said also helped her in her personal life.

Vicky has accomplished her Level 2 and 3 in Health and Social Care and she is now working towards her Level 4. Vicky said: “I enjoy meeting new people and supporting our residents in their time of need. Brookside for me is not just a place of work as we are all a family here.”

Maria Goddard
Maria GoddardJob Title:Night Care LeadJoined: 2008

Maria has been in the care industry for 14 years and have worked at Brookside for 13 of them. She started work in Brookside in 2008 and has been a Night Care Lead since 2014.

Dawn Whiffen
Dawn WhiffenJob Title:Care LeaderJoined: 2017

Dawn Whiffen has worked in care for the past 25 years. She has had a variety of different jobs in the care sector, ranging from domiciliary care to a rehabilitation team member working alongside physiotherapists and occupational therapists. In this time, she has achieved NVQ 2 and NVQ 3 in Health and Social Care.

Dawn started her Brookside journey in 2017 as a Carer and, has recently worked her way up to Care Leader. Dawn said: “I was fortunate to be nominated for Carer of the Year 2021 and I was very lucky to have been presented with this Award, which I am very grateful for.”

Jessica Ryall
Jessica RyallJob Title:Activities Co-ordinatorJoined: 2022

Jessica has been working with the Trust since the Autumn of 2022 and before this was a volunteer activities assistant at another OSJCT home. She works with the rest of the Activities team to provide group and individual activities for all residents to enjoy. Jessica said that the best thing about being an Activities Co-ordinator at Brookside is making connections with the residents and getting to know everyone individually.

Meghan Hooper
Meghan HooperJob Title:Care LeaderJoined: 2023

Meghan Hooper has worked in the care industry for over 5 years starting out as a Care Assistant working up to a Senior Care Assistant and then as a Senior Nursing assistant in a hospital setting.

She began her Care Leader journey in the Trust in April 2023 and will be undertaking her NVQ 3 in Health and Social Care to continue her Care Lead progress.

Sally Taylor
Sally TaylorJob Title:Activities Co-ordinatorJoined: 2023

Sally joined the team at Brookside in February 2023. She has had a varied career, mainly in Customer Service roles.

She worked as a carer in the community a few years ago and loved the opportunity to help keep the elderly and vulnerable living independent lives in their own homes.

Sally thoroughly enjoys interacting with our residents and coming up with new activities to keep them entertained and individually challenged.

Tiffany Hazell
Tiffany HazellJob Title:Night Care LeaderJoined: 2023

Tiffany joined Brookside in July 2023. Tiffany has had a long career within the care sector, from working in healthcare recruitment to supporting adults with learning disabilities/complex care and working as a senior member of the team in residential homes.

Tiffany believes Brookside is a rewarding place to work by being part of a fantastic team that delivers person-centred care to all the residents. Tiffany enjoys being able to speak to the residents to find out more about them and their lives and finds it a privilege to be able to assist them through their next stages of life.

Beatrice Boakye
Beatrice BoakyeJob Title:Care LeaderJoined: 2022

Beatrice started working as a carer in June 2022 in Berkshire and a friend introduced her to OSJCT in December 2022. She did a little research about OSJCT and believed in her heart that it would be a great company to work with.

She joined the Trust in March 2023 as a carer and was promoted to care leader six months later.

Beatrice is passionate about what she does and is satisfied only when she can put a smile on someone's face at work.

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