Marden Court

Quarr Barton, Calne SN11 0EE

Marden Court is registered for twenty-eight residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer respite and day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Group: The Orders of St John Care Trust

Person in charge: Tammy Raeburn (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 28

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Marden Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Marden Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Marden Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.538 for Marden Court is calculated as follows: ( (175 Excellents x 5) + (90 Goods x 4) + (21 Satisfactorys x 3) ) ÷ 286 Ratings = 4.538

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Marden Court is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 15 Reviews ÷ 5.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Marden Court has a Review Score of 9.5 (9.538) from 24 Reviews


Average Ratings

  • Excellent
    15
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Marden Court?

  • Extremely LIKELY
    19
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Marden Court

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    6
  • Resident / Service User
    5
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • more

When you walk into the home the staff are really friendly and welcoming. Nothing seems to be too much trouble to them. They interact with my mother really well and she loves them all. The food is enjoyable. There is also lots going on. My Mother is clean and cared for really well. No complaints.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   4.4 out of 5

The support given to my mother is outstanding. All the staff greet my mother with a smile and treat her needs and wishes with respect. It is a real home from home, I could not ask for more.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   5 out of 5

Mum has been in Marden Court for a year now which, to begin with, was a bit challenging for mum but she has now settled in very well. The staff look after mum well but sometimes she refuses help so they do their best they can with her.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   4.6 out of 5

Very good and helpful. If I want to know or need anything, very helpful. There is always someone here to help with any questions, they are always answered. Dad is always clean and tidy.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   4.9 out of 5

My mum passed away January 10th after being ill since December. The care and compassion through the last difficult days was just so good. They were also thoughtful to me as the last few days were very traumatic for me.

Their care helped make a very sad time a little easier and nothing was too much trouble. An amazing care team.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   5 out of 5

Our dear mum was welcomed into Marden Court and had an extremely contented 14 years there until her very recent passing at the home. Mum embraced life there, continuing to enjoy many of her loves; bingo, quizzes, skittles, musical entertainment or simply enjoy the tranquility of the garden and she was very much encouraged by staff every step of the way.
The care and support mum received was consistently high with regular reviews that we as family always attended and during which mum’s care needs and general well-being was openly discussed and all aspects explored.
As mum’s health took a significant decline in recent months the staff displayed such kindness and very special care with respect and dignity.
Marden Court was, in our mum’s words, her ‘home’ where she built many friendships.
As a family, we always felt welcomed, whether sons, daughters, grandchildren and great-grandchildren, we’ve all enjoyed our visits to Great Nanny’s house.
It became a big part of our family life, a place where many memories were made.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   4.7 out of 5

Marden Court is a well-maintained care home, with reasonably appointed rooms, lounges, common areas and dining room. The outdoor space is appealing and a pleasant place to enjoy the sunshine. Staff are very professional, friendly and go out of their way to try and meet the needs of residents. Looking after the elderly, many with dementia is a tough challenge, but staff demonstrate a caring approach, showing empathy and try and treat residents as individuals.

Staff are very well trained as demonstrated one day when I was visiting - an emergency occurred, and all staff responded immediately and had the incident under control within about a minute. Impressive reaction and a positive outcome. Although my preference would have been to have my mother live in her flat, circumstances dictated otherwise, but Marden Court is a most satisfactory alternative.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   4.7 out of 5

As soon as I got here, I was made to feel at home. This is the second time I have been here and I hope to use Marden Court again. I've had a good laugh here. I'll say again, the staff are tops.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   5 out of 5

A proper home from home. Staff are lovely and kind and friendly.
100 per cent.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   5 out of 5

This is a fantastic care home. Clean and well run with excellent, friendly staff. Small with a very 'personal' atmosphere. Today, as usual, we were made welcome and found Mum happy and content with her surroundings.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   4.5 out of 5

I find the staff helpful, particularly taking me in the lift to lunch. I have enjoyed the two singers/entertainers who have visited the home.

How likely would you be to recommend Marden Court? Likely

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Average Rating:   3.9 out of 5

On arrival at Marden Court we were greeted by very helpful and friendly staff. The level of kindness and hospitality we received exceeded our expectations. Since settling in, Mother seems to have a new lease of life. I cannot fault any of the staff there. The level of care Mother receives is superb in her every need.
When visiting, nothing is too much trouble for the staff. Superb facility.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   4.8 out of 5

Marden Court is a friendly Care Home providing individual care for residents with limited physical or mental capacity. As a volunteer and church minister I have only had tea and cakes but the lunches smell good. I know from residents I have spoken to that they enjoy the food and individual requirements are catered for. There is a lovely garden, recently planted out and has the addition of colourful garden furniture. The lounge has recently been decorated and has seating appropriate to the needs of the residents. A very enjoyable morning was had recently with a visit from a Ukulele player.

How likely would you be to recommend Marden Court? Likely

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Average Rating:   3.6 out of 5

Most of the time it is a friendly, happy place, especially when they have music and activities on. Also they have animals here at a farm, which our grandchildren love and the fun day.

How likely would you be to recommend Marden Court? Likely

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Average Rating:   4 out of 5

I have been at the home for 4.5 years and am very happy.

How likely would you be to recommend Marden Court? Likely

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Average Rating:   4.1 out of 5

Extremely caring, helpful staff. Very friendly atmosphere. Staff go to great lengths to help and involve residents.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   4.3 out of 5

My mother seems to be happy and safe in the care home. The staff are helpful and approachable.

How likely would you be to recommend Marden Court? Likely

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Average Rating:   3.9 out of 5

It's a very good home, my sister is very well looked after. It's very clean and as far as I know the food is very good.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   4.8 out of 5

It's lovely to live here. It's my home, very well looked after.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   4.1 out of 5

Marden Court is a lovely home. My mother stayed for a respite stay to get a feel of care homes and I couldn't of been happier. The staff were all friendly and nothing was ever to much. My mum settled in really well and still talks about going back to Marden Court.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   4.6 out of 5

My Aunt finds the staff excellent. The food is above average. En-suite toilets would be a welcome bonus. As a family we are very pleased with the care provided.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   4.4 out of 5

Just simply felt the atmosphere on delivering mum into care at Marden Court reflects one of being professional and friendly. Need I say more?

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   4.8 out of 5

I love it here.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   5 out of 5

We were made very welcome every time we visited, me and my family members as well.

How likely would you be to recommend Marden Court? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

No image found

Tammy Raeburn

Job Title: Home Manager

Joined: 2016

Description:

Marden Court Residents are looked after by a highly dedicated team of staff that include carers, an admin assistant and housekeeping and kitchen staff. They are led by the Manager who is supported by a Head of Care and a team of three Care Leaders.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Marden Court