Marden Court

Quarr Barton, Calne SN11 0EE
Review Us
9.7 60 Reviews
  • Marden Court, Calne
Marden Court is registered for twenty-eight residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer respite and day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Dean Palfrey (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (28)
9.7

Marden Court has a Review Score of 9.7 (9.697) out of 10, based on 10 reviews in the last 2 years.
Over all time Marden Court has 60 reviews.

Overall Experience
  • 41
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Date Published
  • 60
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Reviewer Connection to Marden Court
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Total of 60, showing 21-40
Review from Brian M (Husband of Resident) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all members of staff friendly and helpful.
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Review from Christabel S (Daughter of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely to be able to visit for the first time since October. Ir has been a very long time with no contact. Nice to see our mum looking happier and more settled.
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Review from Scott W (Son of Resident) published on 5 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is very good and looks after my dad very well. It's been very hard during Covid, but know the home have done all they can. They worked hard keeping my dad happy.
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Review from Margaret F (Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Marden Court is excellent.
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Review from D R (Son of Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home has managed the covid19 outbreak extremely well. We have managed to keep in contact with my mother through Skype and more recently with pre-arrange visits, which are well managed. The care given to my mother at this difficult time has been good. Well done to all the staff.
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Review from M F (Resident) published on 11 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at MardenCourt for their kindness and consideration. Nothing is too much trouble. if you cannot be at home, Marden Court looks after your every need. We residents could not be better cared for. The staff deserves the highest praise.
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Review from R G (Daughter of Resident) published on 14 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is outstanding in every way. My mother loves it here. I am amazed at how happy she is and no wonder seeing that all her needs are met very well by kind, understanding, accommodating carers. Nothing is too much trouble for them. Mum feels secure and cared about. She always tells me that she
loves them all. That makes me happy to see her so content. It truly is her home and I, as her visiting relative, always feel welcome and respected by all the friendly staff.
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Review from Sandra S (Daughter of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very caring and friendly.
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Review from Jason S (Grandson of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very helpful, friendly. My nan has not been in the home for 12 months yet but has settled in well. Food is very good and plenty of choice. Overall very pleased with Marden Court.
My nan does wish there were more activities to get involved with - or days out.
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Review from N W (Granddaughter of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Nan is cared for very well. She loves the food and the cat. My family are always made very welcome when we visit and are involved in events and reviews.
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Review from Julie M (Daughter of Resident) published on 4 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Marden Court in November 2018, she absolutely loves it. The care she receives is outstanding, she has a lovely room which is always clean and tidy. She enjoys the food and there is always plenty of activities going on. So glad she is being so well looked after it means we don't have
to worry about her being on her own and lonely anymore.
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Review from Mandy B (Daughter of Resident) published on 3 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted to Marden Court in November 2018.
The staff are so friendly and caring.
The rooms are immaculate and well equipped.
Lots of activities are available for residents.
Mum is very happy at Marden Court and has made lots of friends.
I know I don't have to worry about her as the care
is excellent.
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Review from Stephen P (Regular Volunteer) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Marden Court has been a very good one, the staff here are really good and friendly. I enjoy working with them and taking part in the activities with the residents. I feel part of the team.
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Review from Francis B (Daughter of Resident) assisted by family/friend published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very kind and efficient.
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Review from Sheila P (Resident) assisted by family/friend published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoyed the day out to Weston-Super-Mare.
I am quite happy living at Marden Court.
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Review from E T (Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for four months and have found the home extremely pleasant, carers excellent and the food varied and well presented.
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Review from Joan S (Resident) assisted by family/friend published on 30 July 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am happy living here. The service is very good.
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Review from S M (Daughter of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the level of care and attention from all the staff and carers at Marden Court. They made a difficult time much easier and we felt we were leaving my dad somewhere he would be well looked after. The welcome for family and friends was always warm and friendly and coming for lunch was
a great idea. Thanks to the manager and her team for everything!.
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Review from Anne K (Daughter of Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The support given to my mother is outstanding. All the staff greet my mother with a smile and treat her needs and wishes with respect. It is a real home from home, I could not ask for more.
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Review from Stephen G (Son of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Marden Court for a year now which, to begin with, was a bit challenging for mum but she has now settled in very well. The staff look after mum well but sometimes she refuses help so they do their best they can with her.
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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Marden Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.697 for Marden Court is calculated as follows: ( (87 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 119 Ratings = 4.697
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Marden Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

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Meet the Team (4)

Dean

Dean Palfrey

Job Title: Home Manager & Peripatetic Operations Manager Joined: 2014

Dean has worked with The Orders of St John Care Trust for almost 14 years, during which time he has had the pleasure of managing several of our services across the organisation. He brings with me over 10 years of management experience and a deep passion for delivering high-quality, person-centred care, as well as a Level 7 qualification in senior leadership.


In addition to his role at Marden Court, Dean also manages Athelstan House in Malmesbury, and serves as a Peripatetic Operations Manager.


His ethos and vision is to ensure that residents living at Marden Court experience a positive environment, with a team who are happy to develop opportunities and good relationships with the local community.

Jackie

Jackie Pringle

Job Title: Administration Assistant Joined: 2015

Jackie Pringle is the Administration Assistant at Marden Court. Although she had never worked in a Residential Care Home before joining the Trust, she managed a Domiciliary Care, a Handyman, Gardening Services and a Befriender project for older people in their own homes for 10 years. She has a BTEC in Business and Finance and has a background in the banking industry. She was jointly nominated in the Employee Awards in 2018. Jackie enjoys the interaction with Residents, Visitors and colleagues and likes to help make a difference to people and has a good sense of humour. In her spare time, Jackie enjoys relaxing with her family and her grandchildren.

Kirsty

Kirsty Comley

Job Title: Head Housekeeper Joined: 2014

Kirsty has 20 years’ experience in Care before leaving work to have her 2 children, but wanted to return to this field of work. She started as a Housekeeper at Marden Court in 2014 and became Head Housekeeper in 2015. She has achieved her NVQ Level 2 in Housekeeping, Level 3 in Leadership and Management and is currently completing her Level 3 Diploma in Healthcare Support Services which will be completed in November 2020. She is a Manual Handling trainer and an Assistant Fire Marshall. Kirsty won Hospitality of the Year Award in 2019 at the OSJCT staff awards. She really enjoys her job and seeing the relationships between herself and the Housekeeping team build with the Residents. Kirsty enjoys relaxing with her partner and her children.

Pete

Pete Reid

Job Title: Handyman Joined: 2012

Peter is the Handyman at the Orders of St John Care Trust, Marden Court in Wiltshire and has spent his working career involved in design, construction and management.


He is a time-served mechanical engineer, spent a number of years designing and installing commercial catering projects, has been a project manager and has run his own computer repair business. The skills developed enable Peter to carry out an extensive range of construction and repairs around the care home and manage external contractors effectively.


Peter enjoys all aspects of the Handyman role and gets great satisfaction helping people and providing the residents with innovative facilities to improve their daily lives.


In his spare time Peter enjoys wood and metalwork and more recently, glass fusing. More relaxing pursuits include reading crime/thriller novels and visiting historic buildings.

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