Marden Court

Quarr Barton, Calne SN11 0EE
Review Us
9.4 62 Reviews
  • Marden Court, Calne
Marden Court is registered for twenty-eight residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer respite and day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Care Provided by Marden Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1285 – £1380
  • Self-Funded Residential Dementia Care: £1515 – £1555
  • RESPITE Self-Funded Residential Care: £1445 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1665 – £1710

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is ÂŁ21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Marden Court to find out the exact price for your requirements.

Contact Marden Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Marden Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dean Palfrey (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (28)
9.4

Marden Court has a Review Score of 9.4 (9.360) out of 10, based on 9 reviews in the last 2 years.
Over all time Marden Court has 62 reviews.

Overall Experience
  • 43
  • 18
  • 1
  • 0
  • 0
Date Published
  • 62
  • 3
  • 3
  • 9
  • 53
Reviewer Connection to Marden Court
  • 18
  • 13
  • 11
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 62, showing 61-62
Review from Barbara J W (Resident) published on 8 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love it here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon S (Daughter of Resident) published on 2 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were made very welcome every time we visited, me and my family members as well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.360)

Overview of Review Score

The Review Score of 9.4 (9.360) out of 10 for Marden Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.660 for Marden Court is calculated as follows: ( (74 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 106 Ratings = 4.66
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Marden Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

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Meet the Team (4)

Dean

Dean Palfrey

Job Title: Home Manager & Peripatetic Operations Manager Joined: 2014

Dean has worked with The Orders of St John Care Trust for almost 14 years, during which time he has had the pleasure of managing several of our services across the organisation. He brings with me over 10 years of management experience and a deep passion for delivering high-quality, person-centred care, as well as a Level 7 qualification in senior leadership.


In addition to his role at Marden Court, Dean also manages Athelstan House in Malmesbury, and serves as a Peripatetic Operations Manager.


His ethos and vision is to ensure that residents living at Marden Court experience a positive environment, with a team who are happy to develop opportunities and good relationships with the local community.

Jackie

Jackie Pringle

Job Title: Administration Assistant Joined: 2015

Jackie Pringle is the Administration Assistant at Marden Court. Although she had never worked in a Residential Care Home before joining the Trust, she managed a Domiciliary Care, a Handyman, Gardening Services and a Befriender project for older people in their own homes for 10 years. She has a BTEC in Business and Finance and has a background in the banking industry. She was jointly nominated in the Employee Awards in 2018. Jackie enjoys the interaction with Residents, Visitors and colleagues and likes to help make a difference to people and has a good sense of humour. In her spare time, Jackie enjoys relaxing with her family and her grandchildren.

Kirsty

Kirsty Comley

Job Title: Head Housekeeper Joined: 2014

Kirsty has 20 years’ experience in Care before leaving work to have her 2 children, but wanted to return to this field of work. She started as a Housekeeper at Marden Court in 2014 and became Head Housekeeper in 2015. She has achieved her NVQ Level 2 in Housekeeping, Level 3 in Leadership and Management and is currently completing her Level 3 Diploma in Healthcare Support Services which will be completed in November 2020. She is a Manual Handling trainer and an Assistant Fire Marshall. Kirsty won Hospitality of the Year Award in 2019 at the OSJCT staff awards. She really enjoys her job and seeing the relationships between herself and the Housekeeping team build with the Residents. Kirsty enjoys relaxing with her partner and her children.

Pete

Pete Reid

Job Title: Handyman Joined: 2012

Peter is the Handyman at the Orders of St John Care Trust, Marden Court in Wiltshire and has spent his working career involved in design, construction and management.


He is a time-served mechanical engineer, spent a number of years designing and installing commercial catering projects, has been a project manager and has run his own computer repair business. The skills developed enable Peter to carry out an extensive range of construction and repairs around the care home and manage external contractors effectively.


Peter enjoys all aspects of the Handyman role and gets great satisfaction helping people and providing the residents with innovative facilities to improve their daily lives.


In his spare time Peter enjoys wood and metalwork and more recently, glass fusing. More relaxing pursuits include reading crime/thriller novels and visiting historic buildings.

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