Would highly recommend Hayward! Lovely staff that go above and beyond.
E W (Granddaughter of Resident)
We were very impressed with the open-plan design of the home, it was the best I have seen
Bernadette C (Daughter of Resident)
Mum has been really happy at Hayward Care Centre. The staff are friendly and approachable.
J P (Daughter of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
These prices are only a guideline, please contact Hayward Care Centre to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Hayward Care Centre has a Review Score of 9.6 (9.586) out of 10, based on 31 reviews in the last 2 years.
Over all time Hayward Care Centre has 117 reviews.
5.0 out of 5
Thanks very much for this amazing review! Your lovely feedback means a lot to the whole team. If there's ever anything more we can do to support your husband, please just ask.
5.0 out of 5
Thank you so much for taking the time to write us this review - we really appreciate it. It was a privilege to care for your gran, and we're so sorry for your loss. If there's ever anything more we can do for you or your family, please just ask.
4.0 out of 5
Thanks very much for sharing this review. We're delighted to hear that your experience of Hayward has been so positive. If there's ever anything more we can do for you, please just ask.
4.0 out of 5
Thank you for taking the time to write us a review. We're delighted to hear about your positive experiences with the staff, and that overall you enjoyed your visit to Hayward.
5.0 out of 5
Thank you so much for this amazing review! Your lovely feedback means so much to the whole team, and we delighted to hear you're so happy with the care your mum received. We really appreciate your recommendation.
5.0 out of 5
Thanks so much for sharing this review. We're so glad that you enjoyed your stay at Hayward, and if there's ever anything more we can do for you, please do get in touch.
5.0 out of 5
Thank you so much for this fantastic review! We're delighted to hear you're so happy with the care your mother is receiving at Hayward. Your kind words mean a lot to the whole team, and we really appreciate you taking the time to share your thoughts.
4.0 out of 5
Thank you so much for taking the time to write us this review. We're so glad your mum enjoyed her time at Hayward. If there's ever anything more we can do for you or your mum, please do let us know.
5.0 out of 5
Thank you very much for taking the time to write us this review. We really appreciate your feedback. If there's ever anything more we can do for you or your family, please just let us know.
5.0 out of 5
Thank you for sharing your experience of Hayward Care Centre. We're delighted that your mum had a lovely time with us here; it was an honour to have her with us, and she is welcome any time. Please don't hesitate to ask if there is ever anything more we do to support her, or your family.
5.0 out of 5
Thank you for taking the time to share your husband's experience at Hayward Care Centre. It was lovely to have him with us and he is welcome back any time. We're so glad that a respite stay with us allowed you to make the journey to New Zealand, and that it gave you peace of mind.
4.0 out of 5
Thank you for taking the time to share your experiences of your husband's time with us at Hayward. It's a pleasure to have him with us. We appreciate you writing a review, and covering so many aspects of our home. If there is ever anything more we can do to support him, please just let us know.
4.0 out of 5
We appreciate your feedback, thank you, and we're grateful to you for taking the time to write us a review. We're delighted to have your mum with us, and it's always a pleasure to welcome family and friends to visit too. We have noted your comments, and if there is anything else we can do to support your mum, or you, please don't hesitate to ask.
4.0 out of 5
Thank you for your feedback on Hayward and for taking the time to share it - it does mean a lot to the team. We love to welcome visitors to our home and we look forward to seeing you again soon!
5.0 out of 5
Thank you for your feedback, which we will take on board. We appreciate you taking the time to share your experiences of our home and writing us a review.
5.0 out of 5
We're happy to have your dad here and glad to hear that everything is going well. We appreciate you taking the time to write us a review and for sharing your feedback.
5.0 out of 5
Thank you for taking the time to share your feedback of Hayward. We're delighted to see your mother so settled with us, and she's always welcome to join in if she ever changes her mind - it's absolutely her choice. It was lovely to see her involved with the Christmas preparations. If there are other activities that she might like to do, perhaps hobbies she used to have, then please just let us know.
5.0 out of 5
We appreciate your feedback, thank you. We're so glad to have your mother with us, and it's a privilege to be able to care for her. We're delighted that she is so happy and settled here at Hayward.
4.0 out of 5
Thank you for sharing a review. We're glad to have your mother with us. Please don't hesitate to ask if there is anything we can do to support her, or you.
5.0 out of 5
Thank you for your feedback, and for taking the time to write us a review. We'll take your comment on board, and if there is anything in particular you'd like to raise with our team, please don't hesitate to let us know.
The Review Score of 9.6 (9.586) out of 10 for Hayward Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Helen started her care career in 2001, and joined Hayward Care Centre as home manager in February 2025. She joined OSJCT Watersmead in 2011 as a carer and worked her way through many different roles. In April 2017 she was appointed Head of Care at OSJCT Brookside in Melksham and then she returned to Watersmead, where she became Home Manager, in July 2018.
Helen is extremely passionate about creating a wonderful home for her residents and championing person-centred care. “This is what I want to pass onto the team to support and develop them all to be the very best they can be”, Helen says.
Over the years Helen has completed her QCF level 2 and 3 in health and social care and she is currently working through her Level 5.
In her spare time, Helen loves spending time with her family. She has three amazing children along with Jasper, her long-haired dachshund, who she takes everywhere at the weekends. She also enjoys keeping fit with regular Zumba sessions and swimming.
Glynnis oversees the care across the home and her ethos of care is that it’s all about enabling people to live their lives how they choose. She has worked for OSJCT since 2007 and at Hayward Care Centre since 2015.
Glynnis is a qualified psychiatric nurse and has links with the local churches to support Hayward’s residents.
She loves walking through the doors in the morning knowing that she’s going to make a difference to people in the home. Outside work, Glynnis volunteers with the local Alzheimer’s support group.
Jemima loves to work with people, and that is evident in everything she does. She organises a varied programme of activities for our residents at Hayward Care Centre and spends time talking to everyone, learning what each likes to do or would like to try. The activities include regular favourites like skittles, curling, music and movement, bingo, and the ever popular – and competitive! – Friday quiz.
Outside work, Jemima runs a Brownie group and teaches a ballet class. Previous roles have included being a nanny, and an outdoor activity instructor. Jemima has worked at Hayward Care Centre since February 2024.
Suzanne has worked at Hayward Care Centre since November 2023, and this is her first role in care.
Previously, she worked as a cabin crew.
Suzanne loves following jobs through to the end, and loves the attention to detail that her job allows, remembering all the little things about the people she cares for; who likes their tea in a mug and who prefers a cup and saucer? Who likes their toast cut into squares and who prefers triangles?
When she’s not working, Suzanne loves spending time with her young family and being out in the countryside.
Georgie has been with the Trust, and Hayward Care Centre, since 2020 and previously ran a pub with her dad before. Her role now is to support residents however they need, promoting their independence.
Georgie says that the best thing about her job is being there for the residents, day in, and day out, and hearing about their lives because everyone is different.
Outside work, Georgie likes to spend time with her family, including her nephews.
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