Would highly recommend Hayward! Lovely staff that go above and beyond.E W(Granddaughter of Resident/Service User)
We were very impressed with the open-plan design of the home, it was the best I have seenBernadette C(Daughter of Resident/Service User)
Mum has been really happy at Hayward Care Centre. The staff are friendly and approachable.J P(Daughter of Resident/Service User)
Would highly recommend Hayward! Lovely staff that go above and beyond.E W(Granddaughter of Resident/Service User)
We were very impressed with the open-plan design of the home, it was the best I have seenBernadette C(Daughter of Resident/Service User)
Mum has been really happy at Hayward Care Centre. The staff are friendly and approachable.J P(Daughter of Resident/Service User)
Hayward Care Centre is a 2015 addition to this provider's range of facilities, purpose-designed to support modern care practice that is individualised to suit the client, while employing professionals committed to a compassionate approach.
Independent living is supported by smaller and homely household units, which residents can personalise and which include ensuite bedrooms and wetroom showers.
Privacy is respected, while adults are also able to access a varied activities programme, a choice of home-cooked meals and landscaped gardens.
home.
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Hayward Care Centre for full pricing details and T&Cs.
Contact Hayward Care Centre to confirm what's included and get a personalised quote:
Hayward Care Centre has a Review Score of 9.6 (9.572) out of 10, based on 45 reviews in the last 2 years.
Over all time Hayward Care Centre has 134 reviews.
Kind, caring and helpful staff. Mum is always treated with dignity and respect. The gardens could do with a tidy-up!
Kind, caring and helpful staff. Mum is always treated with dignity and respect. The gardens could do with a tidy-up!
Thank you for taking the time to share your feedback. We're delighted to hear that your mum is treated with the kindness, dignity and respect she deserves, and that our caring team has made a positive impression. We also appreciate your comments about the gardens and will share your feedback with...
Thank you for taking the time to share your feedback. We're delighted to hear that your mum is treated with the kindness, dignity and respect she deserves, and that our caring team has made a positive impression. We also appreciate your comments about the gardens and will share your feedback with the team, as we are always looking for ways to improve the experience for our residents and their families. Thank you again for your review.
My first experience of a care home setting and I have been very impressed.
My first experience of a care home setting and I have been very impressed.
Thank you for taking the time to leave us a review. We're delighted to hear that your first experience of a care home has been such a positive one. Your kind words mean a great deal to our team, who work hard to provide a welcoming, caring and supportive environment for everyone. Thank you again for your feedback.
In response to the last unanswered review questions. By any standards, the home fee is eyewatering. But... on the other hand, I have now witnessed at first hand what happens in a care home. I see the generous ratio of staff to resident and how well trained they are, on all levels. I see how the...
I have noticed the constant upkeep of the home and the behind the scene care, i.e. catering, laundry, office, etc. So I can also see where the money goes. I am eternally grateful for the care and expertise my mum is receiving as her health slowly declines. Thanks as well to the office, who keep my sisters and I fully informed.
Thank you for taking the time to share your thoughtful feedback. We truly appreciate your recognition of the dedication and hard work of our entire team, from our care staff to our catering, housekeeping, maintenance, and office colleagues. It means a great deal to hear that you have seen...
Thank you for taking the time to share your thoughtful feedback. We truly appreciate your recognition of the dedication and hard work of our entire team, from our care staff to our catering, housekeeping, maintenance, and office colleagues. It means a great deal to hear that you have seen first-hand the care, expertise, and support provided to your mum, as well as the importance we place on keeping families informed and involved. We understand how important trust and communication are during this journey, and we are grateful for the confidence you have placed in us. Thank you again for your kind words and for acknowledging the commitment of our team to providing the highest standards of care and support.
The 1st words that come to mind are kindness, gentle, professional, safe and trustworthy. I appreciate the regular updates on my mother's condition which has been challenging. The staff, and I mean ALL the staff, have been very respectful and thoughtful. The stress has been taken away from the...
Thank you is not enough. x
Thank you so much for your heartfelt review and kind words. We are truly grateful for the trust you have placed in us during what we understand has been a challenging time for your family. It means so much to hear that our team's kindness, professionalism and support have helped ease some of the...
Thank you so much for your heartfelt review and kind words. We are truly grateful for the trust you have placed in us during what we understand has been a challenging time for your family. It means so much to hear that our team's kindness, professionalism and support have helped ease some of the stress and allowed you to focus on spending precious time with your mother. Your feedback will mean a great deal to all of our staff, and we will be sure to share it with them. Thank you again for taking the time to share your experience.
My sister has been treated with a great deal of care and compassion. She has a larger room now and will be having extra care to help her integrate here. Everyone has been very helpful and supportive. Nothing is too much trouble.
My sister has been treated with a great deal of care and compassion. She has a larger room now and will be having extra care to help her integrate here. Everyone has been very helpful and supportive. Nothing is too much trouble.
Thank you for your kind words. We're so pleased to hear that your sister has been treated with such care and compassion. It's wonderful that she is settling into her larger room and receiving the additional support to help her integrate comfortably. Your feedback means a great deal to our team, and...
Thank you for your kind words. We're so pleased to hear that your sister has been treated with such care and compassion. It's wonderful that she is settling into her larger room and receiving the additional support to help her integrate comfortably. Your feedback means a great deal to our team, and we're delighted that you've found everyone to be helpful and supportive. Thank you again for taking the time to share your experience.
This is the third respite home we've tried and, at carer level, it was the best. First time a proper handover of my partner was achieved. The home was well laid out, clean and well-maintained with a coffee lounge for visitors and easy access to the garden. Carer communication was the reason we've...
This is the third respite home we've tried and, at carer level, it was the best. First time a proper handover of my partner was achieved. The home was well laid out, clean and well-maintained with a coffee lounge for visitors and easy access to the garden. Carer communication was the reason we've tried different homes. The Hayward carers were friendly, willing to listen, and responsive. Adequate numbers were available even at weekends, leading to a relaxed atmosphere. Pleasingly, it was rare to see a carer using a mobile phone in the residential areas. The difference in carers was still evident, but the care my partner received was better overall with good attention to the detail (hair, teeth, appearance). I often saw carers engaging with residents when they weren't needed on more urgent tasks. More effort and imagination were put into activities, and carers helped those who had difficulty participating. My partner was smiling and looked well-cared for when she came home after 3 weeks.
Thank you for your detailed and positive review of Hayward House. We're delighted to hear this was your best respite experience so far, particularly the smooth handover and strong communication from our team. It's great to know you found the home clean, well-maintained, and welcoming, with...
Thank you for your detailed and positive review of Hayward House. We're delighted to hear this was your best respite experience so far, particularly the smooth handover and strong communication from our team. It's great to know you found the home clean, well-maintained, and welcoming, with thoughtful spaces like the coffee lounge and garden access. We truly appreciate your kind words about our carers. We're pleased they were friendly, attentive, and responsive, and that staffing levels helped create a calm and relaxed atmosphere, even at weekends. Your recognition of their professionalism, focus on residents, and attention to detail in your partner's care means a great deal. We're also glad you noticed the effort put into meaningful activities and resident engagement. Most importantly, it's wonderful to hear your partner returned home smiling and well cared for. Thank you again for your trust and feedback.
Good.
Good.
Thank you so much for your wonderful review! We're thrilled to hear you had a 5-star experience at Hayward House across all areas. It means a lot to our team to know that our care, facilities, and activities are making a positive difference for our residents. We'll be sure to share your kind words with everyone here.
This is a very friendly home & I can do the things I would like to do and not feel forced. I must admit I like being prompted and try to be on time first thing in the morning. It was Monday morning, and we all scrambled down to the bottom floor. It was a bit crowded, and carers came through to...
This is a very friendly home & I can do the things I would like to do and not feel forced. I must admit I like being prompted and try to be on time first thing in the morning. It was Monday morning, and we all scrambled down to the bottom floor. It was a bit crowded, and carers came through to spend a few moments in the lovely garden. Perhaps when it's sunnier we can work out in the garden. Everybody very friendly.
Thank you for sharing your lovely feedback. We're so pleased to hear that you feel Hayward Care Centre is a friendly home where you can enjoy doing the things you like, without ever feeling pressured. Supporting independence while offering gentle encouragement is very important to us, so it's...
Thank you for sharing your lovely feedback. We're so pleased to hear that you feel Hayward Care Centre is a friendly home where you can enjoy doing the things you like, without ever feeling pressured. Supporting independence while offering gentle encouragement is very important to us, so it's wonderful to know you appreciate the prompts in the morning too. It's also great to hear you're enjoying time in the garden, we're certainly looking forward to making the most of it when the sunnier weather arrives! Thank you again for your kind words, they mean a great deal to the whole team.
Excellent care.
Excellent care.
Thank you so much for taking the time to leave such a positive review. We're delighted to hear that you experienced excellent care at Hayward Care Centre. Your kind words mean a great deal to our team, who work hard to provide compassionate, person-centred support every day. We will be sure to...
Thank you so much for taking the time to leave such a positive review. We're delighted to hear that you experienced excellent care at Hayward Care Centre. Your kind words mean a great deal to our team, who work hard to provide compassionate, person-centred support every day. We will be sure to share your feedback with the staff, as it is always encouraging to know their efforts are appreciated. Thank you again for your recommendation.
100% recommend.
100% recommend.
Thank you so much for your wonderful review and recommendation. We are delighted to hear that your grandmother is receiving such positive care and that you feel well supported through open and effective communication with the team. Creating a caring, friendly environment with engaging activities...
Thank you so much for your wonderful review and recommendation. We are delighted to hear that your grandmother is receiving such positive care and that you feel well supported through open and effective communication with the team. Creating a caring, friendly environment with engaging activities and a welcoming atmosphere is very important to us, so it's lovely to know this has been reflected in your experience. Your kind words will be shared with our staff, who will be greatly encouraged. Thank you again for taking the time to share your feedback.
I'm very grateful, as so pleased with Mum's care and all the kind staff who are working on Mum's case. Mum is treated with dignity, and it's so lovely to see Mum having interactions with all at Hayward Care Centre and health improvements.
I'm very grateful, as so pleased with Mum's care and all the kind staff who are working on Mum's case. Mum is treated with dignity, and it's so lovely to see Mum having interactions with all at Hayward Care Centre and health improvements.
Thank you very much for your kind and thoughtful review. We are delighted to hear that you are pleased with the care your Mum is receiving at Hayward Care Centre. Treating our residents with dignity, compassion, and respect is at the heart of everything we do, and it is wonderful to know that you...
Thank you very much for your kind and thoughtful review. We are delighted to hear that you are pleased with the care your Mum is receiving at Hayward Care Centre. Treating our residents with dignity, compassion, and respect is at the heart of everything we do, and it is wonderful to know that you have seen both positive interactions and health improvements. I will be sure to pass on your lovely feedback to the team, who will be greatly encouraged by your words. Thank you again for taking the time to share your experience.
Have stayed here for 6 months and have settled in well. Staff are helpful and there when I need them. There are activities every day. Everyone is very friendly, supportive and I am very happy with the care. The home is homely, and lots of others to talk to. My family visits whenever they like. The...
Have stayed here for 6 months and have settled in well. Staff are helpful and there when I need them. There are activities every day. Everyone is very friendly, supportive and I am very happy with the care. The home is homely, and lots of others to talk to. My family visits whenever they like. The housekeeping team do a good job.
Thank you for sharing your experience. We're so pleased to hear that you've settled in well and are happy with the care, activities, and friendly atmosphere at Hayward Care Centre. Our team works hard to make the home welcoming and supportive, and it's wonderful to know you feel at home and well looked after. Your feedback is greatly appreciated!
Mum has been resident since Oct 25. Since then, she has been very comfortable and well cared for. The staff are very friendly and caring to Mum and all of her family. We are kept informed of any changes to her condition, treatment/care plans and medication. No complaints whatsoever. We're more than...
Mum has been resident since Oct 25. Since then, she has been very comfortable and well cared for. The staff are very friendly and caring to Mum and all of her family. We are kept informed of any changes to her condition, treatment/care plans and medication. No complaints whatsoever. We're more than happy with her care.
Thank you so much for your kind words. We're delighted to hear that your mum has been comfortable and well cared for since joining Hayward Care Centre. Our team takes pride in providing friendly, compassionate care and keeping families informed, so it's wonderful to know this has made a positive difference for you. Your feedback means a lot to us!
Plenty of time to ask questions, and I felt good answers were given to everything I needed to know.
Plenty of time to ask questions, and I felt good answers were given to everything I needed to know.
Thank you for your excellent feedback. We're very pleased to hear that you found the information helpful and felt you had plenty of time to ask questions. It's important to us that everything is explained clearly, and we're glad we could answer everything you needed to know. Thank you for taking the time to share your experience.
Dad has been very happy living at Hayward Care Centre.
Dad has been very happy living at Hayward Care Centre.
Thank you for your lovely feedback. We're so pleased to hear that your dad has been very happy living at Hayward Care Centre. Our team will be delighted to know their care and kindness have made such a positive difference. Thank you for taking the time to share this with us.
My mother was admitted to the care home in December 2023 after loosing my father. Her dementia made it impossible to live at her own home any longer. I knew the inevitable would happen one day but hoped she would at least find some respite which sadly has not been the case. The organisation offer...
My mother was admitted to the care home in December 2023 after loosing my father. Her dementia made it impossible to live at her own home any longer. I knew the inevitable would happen one day but hoped she would at least find some respite which sadly has not been the case. The organisation offer dementia care but have not followed good practice in the area at all. She passed away on December 9th 2025 being admitted to hospital with dehydration and a chest infection. Prior to this she had been pushed over and broken her hip with the hospitalisation required. And she had another fall in the interim time. Falls and chest infections are high risk in dementia patients and good practice is to avoid them happening. Any contact from the organisation was to blame her in all cases but in reality she was a nurse and in her mind she was still helping people around her. Instead of a peaceful end of life this care home has hastened and added to her and her families suffering.
Thank you for taking the time to share your concerns about the care of your late mother. I would like to begin by offering our heartfelt condolences to you and your family on your loss. We recognise how deeply painful this period has been and appreciate how difficult it can be to revisit these...
Thank you for taking the time to share your concerns about the care of your late mother. I would like to begin by offering our heartfelt condolences to you and your family on your loss. We recognise how deeply painful this period has been and appreciate how difficult it can be to revisit these experiences. Your mother came into our care in December 2023. We understand that this was a significant and emotional transition for her and for your family. Our team endeavoured to support her needs during what were challenging circumstances, and we are truly sorry that her experience did not meet your expectations. We acknowledge your concerns, people living with dementia are sadly at increased risk of falls and medical complications, even when preventative measures are in place. We are very sorry if any communication from our organisation felt insensitive or appeared to place responsibility on your mother. This was never our intention. We recognise and respect her background as a nurse and her natural wish to help others, which were clearly important aspects of who she was. Our staff strive to provide care that upholds dignity, compassion, and respect at all times. While we do not believe that our actions contributed to hastening your mother’s decline, we do take your feedback seriously. Your comments have been shared with the management team and will inform our ongoing review of practices to ensure we continue to deliver the highest possible standards of dementia care. We would welcome the opportunity to discuss this further, you may raise a formal complaint via our website, where our Feedback and Complaints Policy is also available. You can also contact our Feedback and Complaints Manager on 0330 460 1707 or via email at complaints@osjct.co.uk. Once again, please accept our sincere condolences, and thank you for bringing your concerns to our attention.
All staff were excellent, as was the care provided. I enjoyed my stay thoroughly. I enjoyed the company of the other residents and made many new friends. I would like to stay again when I have saved up.
All staff were excellent, as was the care provided. I enjoyed my stay thoroughly. I enjoyed the company of the other residents and made many new friends. I would like to stay again when I have saved up.
Thank you for your review, it was lovely to hear you made new friends and would visit again. We are really pleased the staff were excellent and you enjoyed your stay. We look forward to seeing you again.
Friendly & very helpful staff. Always a warm welcome & my husband is always happy & confident whilst in their care.
Friendly & very helpful staff. Always a warm welcome & my husband is always happy & confident whilst in their care.
Thanks very much for this amazing review! Your lovely feedback means a lot to the whole team. If there's ever anything more we can do to support your husband, please just ask.
A wonderful care centre, friendly and helpful staff who were happy to help with any request. Sadly, Gran was not in the care home very long, but the staff were so kind and helpful while Gran was in her final days.
A wonderful care centre, friendly and helpful staff who were happy to help with any request. Sadly, Gran was not in the care home very long, but the staff were so kind and helpful while Gran was in her final days.
Thank you so much for taking the time to write us this review - we really appreciate it. It was a privilege to care for your gran, and we're so sorry for your loss. If there's ever anything more we can do for you or your family, please just ask.
Overall experience was very positive. I felt well cared for and safe from the beginning. The ethos is very much 'behave as you would at home' with certain safety limits. It is a very open handed and generous.
Overall experience was very positive. I felt well cared for and safe from the beginning. The ethos is very much 'behave as you would at home' with certain safety limits. It is a very open handed and generous.
Thanks very much for sharing this review. We're delighted to hear that your experience of Hayward has been so positive. If there's ever anything more we can do for you, please just ask.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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Helen started her care career in 2001 and joined Hayward Care Centre as home manager in February 2025. She joined OSJCT Watersmead in 2011 as a carer...
Helen started her care career in 2001 and joined Hayward Care Centre as home manager in February 2025. She joined OSJCT Watersmead in 2011 as a carer and worked her way through many different roles. In April 2017, she was appointed Head of Care at OSJCT Brookside in Melksham, and then she returned to Watersmead, where she became Home Manager in July 2018.
Helen is extremely passionate about creating a wonderful home for her residents and championing person-centred care. “This is what I want to pass on to the team to support and develop them all to be the very best they can be”, Helen says.
Over the years, Helen has completed her QCF levels 5 and 7 in health and social care.
In her spare time, Helen loves spending time with her family. She has three amazing children and two dachshunds, Jasper and Daphne, who keep her very busy. She enjoys keeping active by swimming and running regularly, making the most of any opportunity to get outdoors.
Glynnis oversees the care across the home and her ethos of care is that it’s all about enabling people to live their lives how they choose. She has...
Glynnis oversees the care across the home and her ethos of care is that it’s all about enabling people to live their lives how they choose. She has worked for OSJCT since 2007 and at Hayward Care Centre since 2015.Glynnis is a qualified psychiatric nurse and has links with the local churches to support Hayward’s residents.
She loves walking through the doors in the morning knowing that she’s going to make a difference to people in the home. Outside work, Glynnis volunteers with the local Alzheimer’s support group.
Jemima loves to work with people, and that is evident in everything she does. She organises a varied programme of activities for our residents at...
Jemima loves to work with people, and that is evident in everything she does. She organises a varied programme of activities for our residents at Hayward Care Centre and spends time talking to everyone, learning what each likes to do or would like to try. The activities include regular favourites like skittles, curling, music and movement, bingo, and the ever popular – and competitive! – Friday quiz.
Outside work, Jemima runs a Brownie group and teaches a ballet class. Previous roles have included being a nanny, and an outdoor activity instructor. Jemima has worked at Hayward Care Centre since February 2024.
Suzanne has worked at Hayward Care Centre since November 2023, and this is her first role in care.
Previously, she worked as a cabin crew....
Suzanne has worked at Hayward Care Centre since November 2023, and this is her first role in care.
Previously, she worked as a cabin crew.
Suzanne loves following jobs through to the end, and loves the attention to detail that her job allows, remembering all the little things about the people she cares for; who likes their tea in a mug and who prefers a cup and saucer? Who likes their toast cut into squares and who prefers triangles?
When she’s not working, Suzanne loves spending time with her young family and being out in the countryside.
Georgie has been with the Trust, and Hayward Care Centre, since 2020 and previously ran a pub with her dad before. Her role now is to support...
Georgie has been with the Trust, and Hayward Care Centre, since 2020 and previously ran a pub with her dad before. Her role now is to support residents however they need, promoting their independence.Georgie says that the best thing about her job is being there for the residents, day in, and day out, and hearing about their lives because everyone is different.
Outside work, Georgie likes to spend time with her family, including her nephews.
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 80 Single Rooms.
Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room are some of the Facilities & Services.
1.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hayward Care Centre to verify any information. View our terms and conditions. Hayward Care Centre has an Enhanced Service -what an Enhanced Service includes.