Hayward Care Centre

Corn Croft Road, Devizes SN10 2FR
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9.5 126 Reviews
  • Hayward Care Centre, Devizes
Hayward Care Centre is a 2015 addition to this provider's range of facilities, purpose-designed to support modern care practice that is individualised to suit the client, while employing professionals committed to a compassionate approach.

Independent living is supported by smaller and homely household units, which residents can personalise and which include ensuite bedrooms and wetroom showers.

Privacy is respected, while adults are also able to access a varied activities programme, a choice of home-cooked meals and landscaped gardens.

Care Provided by Hayward Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1595 – £1650
  • Self-Funded Residential Dementia Care: £1650 – £1710
  • Self-Funded Nursing Care: £1910 – £1910
  • RESPITE Self-Funded Residential Care: £1750 – £1815
  • RESPITE Self-Funded Residential Dementia Care: £1820 – £1875

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Hayward Care Centre to find out the exact price for your requirements.

Contact Hayward Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hayward Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Helen Shepherd (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)
9.5

Hayward Care Centre has a Review Score of 9.5 (9.544) out of 10, based on 37 reviews in the last 2 years.
Over all time Hayward Care Centre has 126 reviews.

Overall Experience
  • 83
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  • 3
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Date Published
  • 126
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Reviewer Connection to Hayward Care Centre
  • 56
  • 18
  • 7
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  • 6
  • 5
  • 4
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  • 1
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  • 1
  • 1
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Total of 126, showing 61-80
Review from B P (Daughter of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Parents are happy at Hayward; they are given excellent care and attention. The staff communicate consistently with updates on their health, any problems and what action they are taking along with my input. The food is excellent, and my parents enjoy it very much. If parents have a medical problem, the
staff act quickly and don't hesitate to call doctors.
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Review from Hilda A (Resident) assisted by family/friend published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy living here. The carers are excellent and kind. The food is good, and we get everything we want.
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Review from Tracy S (Daughter of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately due to Covid restrictions, I am unable to comment on the rooms/cleanliness etc. as I have only stood in the porchway and been in the visiting pod. The staff I have met are all lovely, friendly, approachable and considerate to my dad and his needs. Happy to review again when I can see more
of the place. The invoices need to be a little more specific regarding 'extras' such as foot care etc. rather than just stating the amount.
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Review from R J (Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for 3 years. Carers and staff are always polite, loving and helpful. The food is good. I have a record of dates that meals come to me cold. Activities, we have had very little. now we have new coordinators things will change. As I get so tired and job to go to take part, have to wait
and see.
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Review from Keith S (Husband of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife became a resident here in January 2017, it was found for her by Social Services after previous daycare homes couldn't cope with my wife's active behaviour. Hayward were absolutely brilliant from day 1. All the staff were very caring and looked after me as well as my wife. The rooms were like
5-star hotels and had lovely views of the landscaped gardens. There was a choice of meals and great activities. My wife was a carer before she had Alzheimer's and she would tell me how difficult the job was. I cannot praise Hayward enough. Thank you.
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Review from D F (Daughter of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to Covid restrictions, I have not been able to enter this care home, however, on first impressions, I believe it to be a clean, safe and happy place for its residents with pleasant and caring staff. Staff are able to answer my queries in a professional manner and are open to suggestions for my family.
My father appears well cared for and relatively happy. Had I have been able to visit inside the building I feel certain my opinions below would be of a higher standard.
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Review from Deborah H (Daughter-in-law of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely helpful staff, went the extra mile for my father-in-law, making his respite stay pleasant and comfortable.
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Review from M G (Daughter of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well cared for; she is at end of life now. Staff take time with her, and on a good day, sit with her for a chat. We are kept informed of any changes in Mum's condition and medication.
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Review from B C (Son of Resident) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly and helpful and although mum's mood varies she seems generally settled and comfortable. Contact with mum is an issue but this will hopefully improve with the lessening of COVID impact. I can't put any excellent reports as we cannot get a realistic idea at present.
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Review from Susan L (Daughter of Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very good. The Pod to use during these very difficult times has been a blessing in that I am still able to visit mum.
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Review from E V (Private Carer of Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at the home are really lovely and care beautifully for a lady whom I used to care for in her home. I now bring her brother to visit her and the staff look after him with kindness and compassion and always make his visits as nice as they can be at the moment with all the restrictions due to
Covid. Would highly recommend Hayward Care Centre.
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Review from Susan R (Daughter of Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In these extremely difficult times due to COVID, I believe the staff have done their very best to keep my mother safe, well, and as happy as possible.
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Review from Becky (Granddaughter of Resident) published on 21 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad was only at Hayward for a short time before he sadly passed away. The care, compassion and professionalism from all the staff were second to none. COVID-19 and his rapid deterioration meant that we hadn’t seen him for some time beforehand but the staff pulled out all the stops to allow us
to say our goodbyes and for that, we will be forever thankful.
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Review from Marion G (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has previously stayed for respite and moved into the home in February. We as a family are extremely grateful for the care that she is receiving during this difficult time for all care homes. The home has Skype set up, and we speak to her every week, we were also thankful for a garden
visit this week. The staff are always friendly and welcoming, we cannot praise them enough for the way that they are caring for her during the crisis that is affecting everybody. The home has lovely facilities, I would like to be able to see more activity posted on Facebook as other homes do. We have another relation, in another home, and see lots of acuity taking place there.
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Review from Jackie V (Relative of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The thing I find most comforting is that my relative is very happy at Hayward. The whole ambience is friendly and caring.
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Review from Christine M (Daughter of Resident) published on 22 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Hayward Care Centre to be a wonderful home for my mother. It is very homely and the staff friendly and helpful. My choice of home was sealed by the wonderful large garden full of flowers. A beautiful place to sit for both residents and visitors. It has a hairdresser, pub area, sunroom and
cafe on site. Plus lovely decorated lounge and kitchen area for each part of the home. Highly recommend.
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Review from Janet A (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly Staff. Clean and tidy home.
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Review from L O (Relative of Resident) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a friendly greeting. Staff are very polite and helpful.
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Review from D W (Relative of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, clean facilities, activities. We like the cafe for onsite visits but also like that we are encouraged to go out and about. Love the garden. I would like to see complete sets of games and dominoes I always struggle to find a complete game.
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Review from L W (Daughter of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, the home is very well equipped, good activities and always very clean. Staff always on hand if you need them. My father has settled well and likes his room. His words "it's the Rolls Royce of homes".
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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Hayward Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.544 for Hayward Care Centre is calculated as follows: ( (273 Excellents x 5) + (114 Goods x 4) + (26 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 421 Ratings = 4.544
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hayward Care Centre is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jul 2025

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

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Meet the Team (5)

Helen

Helen Shepherd

Job Title: Home Manager Joined: 2011

Helen started her care career in 2001, and joined Hayward Care Centre as home manager in February 2025. She joined OSJCT Watersmead in 2011 as a carer and worked her way through many different roles. In April 2017 she was appointed Head of Care at OSJCT Brookside in Melksham and then she returned to Watersmead, where she became Home Manager, in July 2018.


Helen is extremely passionate about creating a wonderful home for her residents and championing person-centred care. “This is what I want to pass onto the team to support and develop them all to be the very best they can be”, Helen says.


Over the years Helen has completed her QCF level 2 and 3 in health and social care and she is currently working through her Level 5.


In her spare time, Helen loves spending time with her family. She has three amazing children along with Jasper, her long-haired dachshund, who she takes everywhere at the weekends. She also enjoys keeping fit with regular Zumba sessions and swimming.

Glynnis

Glynnis Galloway

Job Title: Care Service Manager Joined: 2007

Glynnis oversees the care across the home and her ethos of care is that it’s all about enabling people to live their lives how they choose. She has worked for OSJCT since 2007 and at Hayward Care Centre since 2015.

Glynnis is a qualified psychiatric nurse and has links with the local churches to support Hayward’s residents.


She loves walking through the doors in the morning knowing that she’s going to make a difference to people in the home. Outside work, Glynnis volunteers with the local Alzheimer’s support group.

Jemima

Jemima McGrath

Job Title: Activities Co-ordinator Joined: 2024

Jemima loves to work with people, and that is evident in everything she does. She organises a varied programme of activities for our residents at Hayward Care Centre and spends time talking to everyone, learning what each likes to do or would like to try. The activities include regular favourites like skittles, curling, music and movement, bingo, and the ever popular – and competitive! – Friday quiz.


Outside work, Jemima runs a Brownie group and teaches a ballet class. Previous roles have included being a nanny, and an outdoor activity instructor. Jemima has worked at Hayward Care Centre since February 2024.

Suzanne

Suzanne Davison

Job Title: Support Worker Joined: 2023

Suzanne has worked at Hayward Care Centre since November 2023, and this is her first role in care.


Previously, she worked as a cabin crew.


Suzanne loves following jobs through to the end, and loves the attention to detail that her job allows, remembering all the little things about the people she cares for; who likes their tea in a mug and who prefers a cup and saucer? Who likes their toast cut into squares and who prefers triangles?


When she’s not working, Suzanne loves spending time with her young family and being out in the countryside.

Georgie

Georgie Hill

Job Title: Support Worker Joined: 2020

Georgie has been with the Trust, and Hayward Care Centre, since 2020 and previously ran a pub with her dad before. Her role now is to support residents however they need, promoting their independence.

Georgie says that the best thing about her job is being there for the residents, day in, and day out, and hearing about their lives because everyone is different.


Outside work, Georgie likes to spend time with her family, including her nephews.

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