
Would highly recommend Hayward! Lovely staff that go above and beyond.E W(Granddaughter of Resident/Service User)

We were very impressed with the open-plan design of the home, it was the best I have seenBernadette C(Daughter of Resident/Service User)

Mum has been really happy at Hayward Care Centre. The staff are friendly and approachable.J P(Daughter of Resident/Service User)

Would highly recommend Hayward! Lovely staff that go above and beyond.E W(Granddaughter of Resident/Service User)

We were very impressed with the open-plan design of the home, it was the best I have seenBernadette C(Daughter of Resident/Service User)

Mum has been really happy at Hayward Care Centre. The staff are friendly and approachable.J P(Daughter of Resident/Service User)

Hayward Care Centre is a 2015 addition to this provider's range of facilities, purpose-designed to support modern care practice that is individualised to suit the client, while employing professionals committed to a compassionate approach.
Independent living is supported by smaller and homely household units, which residents can personalise and which include ensuite bedrooms and wetroom showers.
Privacy is respected, while adults are also able to access a varied activities programme, a choice of home-cooked meals and landscaped gardens.
Care Provided by Hayward Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Hayward Care Centre for full pricing details and T&Cs.
Contact Hayward Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Helen Shepherd (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Hayward Care Centre Reviews (134)
Hayward Care Centre has a Review Score of 9.6 (9.572) out of 10, based on 45 reviews in the last 2 years.
Over all time Hayward Care Centre has 134 reviews.
Room nice, food nice and staff good and friendly. Would rather be here than on my own in a home.
Overall standard of the care home is good. Dad is happy. He has a nice room that is kept clean and tidy. His key carer seems to be very good with him. Dad arrived at the care home during lockdown so I cannot comment on things like activities and the normal running of the home. I did find at times office staff inconsistent with Covid information which led to confusion and upset at times.
In my humble opinion, 1000% goes to those who work here.
Friendly and professional home, ideal for my sister's needs. Excellent, modern facilities.
Lovely visit with my dad. Staff were very helpful. Dad's room is spacious, comfortable and very clean. Dad is very happy and well cared for.
My mother who is 101 years old is well looked after. At this home and in a safe and secure place. As a caring son, I am happy knowing my mother is well looked after. The activities have been limited due to Covid hence why the activity marking is love. Overall very pleased the home meets good standards in my opinion.
My dad settled in really well. It is a nice feeling seeing him settled, feeling safe and looked after. The pressure has been taken off me, which has helped me personally. Staff are always helpful, welcoming and kind.
The staff are all very caring; can't fault them, they are all sociable. Sometimes they are busy so take time to come and help me, but they do come. The food is good, and we have plenty to eat. I'm happy living here; they can't do enough to help me with my problems eg, UTIs and mobility issues.
Parents are happy at Hayward; they are given excellent care and attention. The staff communicate consistently with updates on their health, any problems and what action they are taking along with my input. The food is excellent, and my parents enjoy it very much. If parents have a medical problem, the staff act quickly and don't hesitate to call doctors.
I enjoy living here. The carers are excellent and kind. The food is good, and we get everything we want.
Unfortunately due to Covid restrictions, I am unable to comment on the rooms/cleanliness etc. as I have only stood in the porchway and been in the visiting pod. The staff I have met are all lovely, friendly, approachable and considerate to my dad and his needs. Happy to review again when I can see more of the place. The invoices need to be a little more specific regarding 'extras' such as foot care etc. rather than just stating the amount.
I have been here for 3 years. Carers and staff are always polite, loving and helpful. The food is good. I have a record of dates that meals come to me cold. Activities, we have had very little. now we have new coordinators things will change. As I get so tired and job to go to take part, have to wait and see.
My wife became a resident here in January 2017, it was found for her by Social Services after previous daycare homes couldn't cope with my wife's active behaviour. Hayward were absolutely brilliant from day 1. All the staff were very caring and looked after me as well as my wife. The rooms were like 5-star hotels and had lovely views of the landscaped gardens. There was a choice of meals and great activities. My wife was a carer before she had Alzheimer's and she would tell me how difficult the job was. I cannot praise Hayward enough. Thank you.
Due to Covid restrictions, I have not been able to enter this care home, however, on first impressions, I believe it to be a clean, safe and happy place for its residents with pleasant and caring staff. Staff are able to answer my queries in a professional manner and are open to suggestions for my family. My father appears well cared for and relatively happy. Had I have been able to visit inside the building I feel certain my opinions below would be of a higher standard.
Extremely helpful staff, went the extra mile for my father-in-law, making his respite stay pleasant and comfortable.
My mother is well cared for; she is at end of life now. Staff take time with her, and on a good day, sit with her for a chat. We are kept informed of any changes in Mum's condition and medication.
The staff are friendly and helpful and although mum's mood varies she seems generally settled and comfortable. Contact with mum is an issue but this will hopefully improve with the lessening of COVID impact. I can't put any excellent reports as we cannot get a realistic idea at present.
Generally very good. The Pod to use during these very difficult times has been a blessing in that I am still able to visit mum.
The staff at the home are really lovely and care beautifully for a lady whom I used to care for in her home. I now bring her brother to visit her and the staff look after him with kindness and compassion and always make his visits as nice as they can be at the moment with all the restrictions due to Covid. Would highly recommend Hayward Care Centre.
In these extremely difficult times due to COVID, I believe the staff have done their very best to keep my mother safe, well, and as happy as possible.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 July 2025Good
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hayward Care Centre.
There are no upcoming events for Hayward Care Centre.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Hayward Care Centre.
Meet the Team (5)

Helen started her care career in 2001 and joined Hayward Care Centre as home manager in February 2025. She joined OSJCT Watersmead in 2011 as a carer and worked her way through many different roles. In April 2017, she was appointed Head of Care at OSJCT Brookside in Melksham, and then she returned to Watersmead, where she became Home Manager in July 2018.
Helen is extremely passionate about creating a wonderful home for her residents and championing person-centred care. “This is what I want to pass on to the team to support and develop them all to be the very best they can be”, Helen says.
Over the years, Helen has completed her QCF levels 5 and 7 in health and social care.
In her spare time, Helen loves spending time with her family. She has three amazing children and two dachshunds, Jasper and Daphne, who keep her very busy. She enjoys keeping active by swimming and running regularly, making the most of any opportunity to get outdoors.

Glynnis is a qualified psychiatric nurse and has links with the local churches to support Hayward’s residents.
She loves walking through the doors in the morning knowing that she’s going to make a difference to people in the home. Outside work, Glynnis volunteers with the local Alzheimer’s support group.

Jemima loves to work with people, and that is evident in everything she does. She organises a varied programme of activities for our residents at Hayward Care Centre and spends time talking to everyone, learning what each likes to do or would like to try. The activities include regular favourites like skittles, curling, music and movement, bingo, and the ever popular – and competitive! – Friday quiz.
Outside work, Jemima runs a Brownie group and teaches a ballet class. Previous roles have included being a nanny, and an outdoor activity instructor. Jemima has worked at Hayward Care Centre since February 2024.

Suzanne has worked at Hayward Care Centre since November 2023, and this is her first role in care.
Previously, she worked as a cabin crew.
Suzanne loves following jobs through to the end, and loves the attention to detail that her job allows, remembering all the little things about the people she cares for; who likes their tea in a mug and who prefers a cup and saucer? Who likes their toast cut into squares and who prefers triangles?
When she’s not working, Suzanne loves spending time with her young family and being out in the countryside.

Georgie says that the best thing about her job is being there for the residents, day in, and day out, and hearing about their lives because everyone is different.
Outside work, Georgie likes to spend time with her family, including her nephews.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hayward Care Centre to verify any information. View our terms and conditions. Hayward Care Centre has an Enhanced Service -more info.