
Would highly recommend Hayward! Lovely staff that go above and beyond.E W(Granddaughter of Resident/Service User)

We were very impressed with the open-plan design of the home, it was the best I have seenBernadette C(Daughter of Resident/Service User)

Mum has been really happy at Hayward Care Centre. The staff are friendly and approachable.J P(Daughter of Resident/Service User)

Would highly recommend Hayward! Lovely staff that go above and beyond.E W(Granddaughter of Resident/Service User)

We were very impressed with the open-plan design of the home, it was the best I have seenBernadette C(Daughter of Resident/Service User)

Mum has been really happy at Hayward Care Centre. The staff are friendly and approachable.J P(Daughter of Resident/Service User)

Hayward Care Centre is a 2015 addition to this provider's range of facilities, purpose-designed to support modern care practice that is individualised to suit the client, while employing professionals committed to a compassionate approach.
Independent living is supported by smaller and homely household units, which residents can personalise and which include ensuite bedrooms and wetroom showers.
Privacy is respected, while adults are also able to access a varied activities programme, a choice of home-cooked meals and landscaped gardens.
Care Provided by Hayward Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Hayward Care Centre for full pricing details and T&Cs.
Contact Hayward Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Helen Shepherd (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Hayward Care Centre Reviews (134)
Hayward Care Centre has a Review Score of 9.6 (9.572) out of 10, based on 45 reviews in the last 2 years.
Over all time Hayward Care Centre has 134 reviews.
Room well appointed, overlooking a garden area.
Food seemed to be fairly bland and lacking variety, but this was only over a couple of meals I experienced.
Overall, a good experience - thanks to all.
Thank you for taking the time to write us a review. We're delighted to hear about your positive experiences with the staff, and that overall you enjoyed your visit to Hayward.
I have nothing but positive things to say regarding the place as a whole. Always clean and tidy, always plenty of staff on hand. What was a hard decision to make was made very easy once the team took over.
I would highly recommend Haywood Care Centre to anyone.
Thank you so much for this amazing review! Your lovely feedback means so much to the whole team, and we delighted to hear you're so happy with the care your mum received. We really appreciate your recommendation.
My stay was excellent, everything and everybody very attentive.
Thanks so much for sharing this review. We're so glad that you enjoyed your stay at Hayward, and if there's ever anything more we can do for you, please do get in touch.
The staff are approachable, courteous, caring and professional.
Great facilities and well kept grounds.
All communal areas are welcoming and well maintained.
The residents en-suite rooms are light and spacious and also well maintained.
All queries/ concerns have been answered/ actioned promptly.
As said high praise all round.
Thank you so much for this fantastic review! We're delighted to hear you're so happy with the care your mother is receiving at Hayward. Your kind words mean a lot to the whole team, and we really appreciate you taking the time to share your thoughts.
My mum stayed for respite for 3 weeks to regain mobility, confidence after a fall. She had a lovely time, but a bug derailed her ability to fully engage. She will definitely return again.
Thank you so much for taking the time to write us this review. We're so glad your mum enjoyed her time at Hayward. If there's ever anything more we can do for you or your mum, please do let us know.
Very pleased with quality of service and my dad was more than happy. There was one occasion when I asked sticky plasters were not used as when removed peel off my dad's skin due to blood thinners making his skin weak, and the next day after my request the same nurse was using sticky plasters, with the excuse that appropriate bandages were "not in stock" and they were awaiting delivery. I would not have given my dad sedatives on the Monday, but my family believe it was the right decision as he was sometimes anxious and visibly
Thank you very much for taking the time to write us this review. We really appreciate your feedback. If there's ever anything more we can do for you or your family, please just let us know.
She loved chatting to the other residents & interaction with the staff.
She was well cared for by the staff who attended to her needs.
We were away for just over 2 weeks, family & mums home careers that visited all found mum to be well cared for and happy.
At 97 with limited mobility, dementia and not being able to maintain personal hygiene we will use Hayward Care Centre again for Respite whilst we push for funding for residency.
Thank you for sharing your experience of Hayward Care Centre. We're delighted that your mum had a lovely time with us here; it was an honour to have her with us, and she is welcome any time. Please don't hesitate to ask if there is ever anything more we do to support her, or your family.
He cannot remember any details hence the need for me to complete this form.
He has no idea that he was with you for three weeks but it meant that I could visit a sick friend in New Zealand without worrying about him. Thank you.
Thank you for taking the time to share your husband's experience at Hayward Care Centre. It was lovely to have him with us and he is welcome back any time. We're so glad that a respite stay with us allowed you to make the journey to New Zealand, and that it gave you peace of mind.
My husband has been a resident for about 3 years, and I have found the home to be caring and homely. They react appropriately when necessary; for example when needing hospital treatment for various disorders. They have been particularly accommodating with my husband's very picky eating. There appears to be quite a variety of social occasions which my husband rarely attends. Also, there are other activities. His room is generally well looked after by housekeeping.
Thank you for taking the time to share your experiences of your husband's time with us at Hayward. It's a pleasure to have him with us. We appreciate you writing a review, and covering so many aspects of our home. If there is ever anything more we can do to support him, please just let us know.
Only concern I have is with my mums eating habits, feel like she needs to be closely monitored and not left alone.
My mum had a referral made a few months ago due to her walking abilities declining (which I am now understanding is due to decline in dementia) this referral as far as I am aware is still going through now. It is a real shame because who knows if my mum would be up walking if further help was provided a lot sooner.
Overall lovely care home always kept so clean and as I say very welcoming.
We appreciate your feedback, thank you, and we're grateful to you for taking the time to write us a review. We're delighted to have your mum with us, and it's always a pleasure to welcome family and friends to visit too. We have noted your comments, and if there is anything else we can do to support your mum, or you, please don't hesitate to ask.
The staff on the Keevil level are always so nice and friendly.
The level of care towards my loved one is good.
The home is always clean and warm at all times.
Thank you for your feedback on Hayward and for taking the time to share it - it does mean a lot to the team. We love to welcome visitors to our home and we look forward to seeing you again soon!
A bit disappointed with the way the meals are served, my friend's mother has very limited memory and will easily say yes or no to anything and also finds it nearly impossible to feed herself but is usually left to do so. I have been there several times at meal times with food left uneaten and cold, yet when I or my friend helps her to eat she usually eats it all. Always loves porridge! Said no to being asked when we got there, fed her and she ate the lot.
Thank you for your feedback, which we will take on board. We appreciate you taking the time to share your experiences of our home and writing us a review.
Dad has not been here very long, but so far it's all good. He has not been able to participate in activities as he can not get out of bed and he does not have a wheelchair or a tilt in space chair.
We're happy to have your dad here and glad to hear that everything is going well. We appreciate you taking the time to write us a review and for sharing your feedback.
"I do not like to take part in organised activities, but I was involved in making the Christmas cake and gingerbread men, which I always did at home." - Resident.
Thank you for taking the time to share your feedback of Hayward. We're delighted to see your mother so settled with us, and she's always welcome to join in if she ever changes her mind - it's absolutely her choice. It was lovely to see her involved with the Christmas preparations. If there are...
My mother has been in the home for about two and a half years now. She seems very settled and happy where she is. Her room is very nice, bright and airy. I feel that my mum would benefit from a bath now and again, or at least once a week. Also her room could do with a hoover a bit more often than at present, she has very dry skin and the floor seems to suffer. Overall my sister and I are very pleased with all you do for our mother. Her happiness is all we care about, when all is said and done.
We appreciate your feedback, thank you. We're so glad to have your mother with us, and it's a privilege to be able to care for her. We're delighted that she is so happy and settled here at Hayward.
First visit to see my mother who had only arrived the previous day.
Thank you for sharing a review. We're glad to have your mother with us. Please don't hesitate to ask if there is anything we can do to support her, or you.
Communication could be better.
Thank you for your feedback, and for taking the time to write us a review. We'll take your comment on board, and if there is anything in particular you'd like to raise with our team, please don't hesitate to let us know.
Mum has settled in at Hayward Care Centre and is enjoying life there. The staff are of an excellent standard and all her needs are met, I have found this too, as all very welcoming and friendly. Overall, no complaints and we expect mum to continue to enjoy life there.
We appreciate you taking the time to write us a review, thank you. We're delighted with how happy and settled your mum is with us at Hayward. If there is ever anything more we can do to support her, or your family, please just let us know.
Lovely atmosphere and greetings for a visitor, super staff. My friend is obviously very happy. Thank you.
We're so pleased your friend is happy and settled with us here, and that you feel it's a welcoming place to come and visit, too. Thank you very much for your review - we do appreciate it.
I have just spent a couple of hours visiting my father who was with you in respite care for a week. The staff were very welcoming and extremely helpful and supportive during my visit. My father could not be more delighted at being at the Hayward Care Centre and described it as like a hotel! The common areas were very clean as was the accommodation which was well laid out for residents. Thank you to all the staff
What lovely review, thank you! It's been a pleasure to have your father with us, and we've love to have him back any time. It's wonderful to hear that he enjoyed his stay, and we hope to see him again soon.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 July 2025Good
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hayward Care Centre.
There are no upcoming events for Hayward Care Centre.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Hayward Care Centre.
Meet the Team (5)

Helen started her care career in 2001 and joined Hayward Care Centre as home manager in February 2025. She joined OSJCT Watersmead in 2011 as a carer and worked her way through many different roles. In April 2017, she was appointed Head of Care at OSJCT Brookside in Melksham, and then she returned to Watersmead, where she became Home Manager in July 2018.
Helen is extremely passionate about creating a wonderful home for her residents and championing person-centred care. “This is what I want to pass on to the team to support and develop them all to be the very best they can be”, Helen says.
Over the years, Helen has completed her QCF levels 5 and 7 in health and social care.
In her spare time, Helen loves spending time with her family. She has three amazing children and two dachshunds, Jasper and Daphne, who keep her very busy. She enjoys keeping active by swimming and running regularly, making the most of any opportunity to get outdoors.

Glynnis is a qualified psychiatric nurse and has links with the local churches to support Hayward’s residents.
She loves walking through the doors in the morning knowing that she’s going to make a difference to people in the home. Outside work, Glynnis volunteers with the local Alzheimer’s support group.

Jemima loves to work with people, and that is evident in everything she does. She organises a varied programme of activities for our residents at Hayward Care Centre and spends time talking to everyone, learning what each likes to do or would like to try. The activities include regular favourites like skittles, curling, music and movement, bingo, and the ever popular – and competitive! – Friday quiz.
Outside work, Jemima runs a Brownie group and teaches a ballet class. Previous roles have included being a nanny, and an outdoor activity instructor. Jemima has worked at Hayward Care Centre since February 2024.

Suzanne has worked at Hayward Care Centre since November 2023, and this is her first role in care.
Previously, she worked as a cabin crew.
Suzanne loves following jobs through to the end, and loves the attention to detail that her job allows, remembering all the little things about the people she cares for; who likes their tea in a mug and who prefers a cup and saucer? Who likes their toast cut into squares and who prefers triangles?
When she’s not working, Suzanne loves spending time with her young family and being out in the countryside.

Georgie says that the best thing about her job is being there for the residents, day in, and day out, and hearing about their lives because everyone is different.
Outside work, Georgie likes to spend time with her family, including her nephews.
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