Hayward Care Centre

Corn Croft Road, Devizes SN10 2FR
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9.5 126 Reviews
  • Hayward Care Centre, Devizes
Hayward Care Centre is a 2015 addition to this provider's range of facilities, purpose-designed to support modern care practice that is individualised to suit the client, while employing professionals committed to a compassionate approach.

Independent living is supported by smaller and homely household units, which residents can personalise and which include ensuite bedrooms and wetroom showers.

Privacy is respected, while adults are also able to access a varied activities programme, a choice of home-cooked meals and landscaped gardens.

Care Provided by Hayward Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1595 – £1650
  • Self-Funded Residential Dementia Care: £1650 – £1710
  • Self-Funded Nursing Care: £1910 – £1910
  • RESPITE Self-Funded Residential Care: £1750 – £1815
  • RESPITE Self-Funded Residential Dementia Care: £1820 – £1875

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Hayward Care Centre to find out the exact price for your requirements.

Contact Hayward Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hayward Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Helen Shepherd (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)
9.5

Hayward Care Centre has a Review Score of 9.5 (9.544) out of 10, based on 37 reviews in the last 2 years.
Over all time Hayward Care Centre has 126 reviews.

Overall Experience
  • 83
  • 39
  • 3
  • 0
  • 1
Date Published
  • 126
  • 12
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  • 37
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Reviewer Connection to Hayward Care Centre
  • 56
  • 18
  • 7
  • 7
  • 7
  • 6
  • 5
  • 4
  • 4
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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  • 1
Total of 126, showing 21-40
Review from S H (Wife of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident for about 3 years, and I have found the home to be caring and homely. They react appropriately when necessary; for example when needing hospital treatment for various disorders. They have been particularly accommodating with my husband's very picky eating. There appears
to be quite a variety of social occasions which my husband rarely attends. Also, there are other activities. His room is generally well looked after by housekeeping.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreThank you for taking the time to share your experiences of your husband's time with us at Hayward. It's a pleasure to have him with us. We appreciate you writing a review, and covering so many aspects of our home. If there is ever anything more we can do to support him, please just let us know.
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Review from Louise R (Daughter of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident at Haywards for over a year now and seems very happy. Staff are always friendly and welcoming, special mention to the activities co-ordinator, she always interacts so well with my mum and ensures she is included now mum is in a wheelchair.
Only concern I have is with my mums
eating habits, feel like she needs to be closely monitored and not left alone.
My mum had a referral made a few months ago due to her walking abilities declining (which I am now understanding is due to decline in dementia) this referral as far as I am aware is still going through now. It is a real shame because who knows if my mum would be up walking if further help was provided a lot sooner.
Overall lovely care home always kept so clean and as I say very welcoming.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreWe appreciate your feedback, thank you, and we're grateful to you for taking the time to write us a review. We're delighted to have your mum with us, and it's always a pleasure to welcome family and friends to visit too. We have noted your comments, and if there is anything else we can do to support your mum, or you, please don't hesitate to ask.
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Review from L C (Granddaughter of Resident) published on 19 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hayward care home is always warm and welcoming.
The staff on the Keevil level are always so nice and friendly.
The level of care towards my loved one is good.
The home is always clean and warm at all times.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreThank you for your feedback on Hayward and for taking the time to share it - it does mean a lot to the team. We love to welcome visitors to our home and we look forward to seeing you again soon!
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Review from D L (Friend of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A bit disappointed with the way the meals are served, my friend's mother has very limited memory and will easily say yes or no to anything and also finds it nearly impossible to feed herself but is usually left to do so. I have been there several times at meal times with food left uneaten and cold,
yet when I or my friend helps her to eat she usually eats it all. Always loves porridge! Said no to being asked when we got there, fed her and she ate the lot.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreThank you for your feedback, which we will take on board. We appreciate you taking the time to share your experiences of our home and writing us a review.
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Review from D V (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has not been here very long, but so far it's all good. He has not been able to participate in activities as he can not get out of bed and he does not have a wheelchair or a tilt in space chair.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreWe're happy to have your dad here and glad to hear that everything is going well. We appreciate you taking the time to write us a review and for sharing your feedback.
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Review from C H (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although our mother doesn't like to take part in group activities, she did enjoy the build up to Christmas and watching all that was going on. She was able to take part on her own terms with some cooking activities. She has been here a year now and has settled beautifully. She is respected and cared
for so very well. Thank you.
"I do not like to take part in organised activities, but I was involved in making the Christmas cake and gingerbread men, which I always did at home." - Resident.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreThank you for taking the time to share your feedback of Hayward. We're delighted to see your mother so settled with us, and she's always welcome to join in if she ever changes her mind - it's absolutely her choice. It was lovely to see her involved with the Christmas preparations. If there are other activities that she might like to do, perhaps hobbies she used to have, then please just let us know.
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Review from Margaret T (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the home for about two and a half years now. She seems very settled and happy where she is. Her room is very nice, bright and airy. I feel that my mum would benefit from a bath now and again, or at least once a week. Also her room could do with a hoover a bit more often than at
present, she has very dry skin and the floor seems to suffer. Overall my sister and I are very pleased with all you do for our mother. Her happiness is all we care about, when all is said and done.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreWe appreciate your feedback, thank you. We're so glad to have your mother with us, and it's a privilege to be able to care for her. We're delighted that she is so happy and settled here at Hayward.
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Review from J H (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First visit to see my mother who had only arrived the previous day.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreThank you for sharing a review. We're glad to have your mother with us. Please don't hesitate to ask if there is anything we can do to support her, or you.
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Review from D W (Husband of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Communication could be better.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreThank you for your feedback, and for taking the time to write us a review. We'll take your comment on board, and if there is anything in particular you'd like to raise with our team, please don't hesitate to let us know.
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Review from L G (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled in at Hayward Care Centre and is enjoying life there. The staff are of an excellent standard and all her needs are met, I have found this too, as all very welcoming and friendly. Overall, no complaints and we expect mum to continue to enjoy life there.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreWe appreciate you taking the time to write us a review, thank you. We're delighted with how happy and settled your mum is with us at Hayward. If there is ever anything more we can do to support her, or your family, please just let us know.
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Review from D B (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere and greetings for a visitor, super staff. My friend is obviously very happy. Thank you.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreWe're so pleased your friend is happy and settled with us here, and that you feel it's a welcoming place to come and visit, too. Thank you very much for your review - we do appreciate it.
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Review from S B (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just spent a couple of hours visiting my father who was with you in respite care for a week. The staff were very welcoming and extremely helpful and supportive during my visit. My father could not be more delighted at being at the Hayward Care Centre and described it as like a hotel! The common
areas were very clean as was the accommodation which was well laid out for residents. Thank you to all the staff
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreWhat lovely review, thank you! It's been a pleasure to have your father with us, and we've love to have him back any time. It's wonderful to hear that he enjoyed his stay, and we hope to see him again soon.
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Review from Malcolm B (Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the way things are run, very pleasant staff and I am happy with the way things are. No fault with anything, very happy staff. I can't wish for any more. Feel at ease with the way you are looked after.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreWe appreciate you taking the time to write us a review. It's a pleasure to have you with us at Hayward, and we're delighted you're happy here. Please don't hesitate to ask if there is ever anything more we can do to help you.
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Review from E B (Wife of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my husband's first experience of respite and was good, he would be happy to return to Hayward Care Centre. He would love to be able to play the piano on his return. He loved the penguins and the carol singing was uplifting.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreIt was a pleasure to have your husband staying with us, and we're delighted that he enjoyed his time at Hayward. We would love to see him again, and to hear him play the piano! Thank you for taking the time to write us a review, and just let us know if there is anything more we can do to support you and your husband.
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Review from K K (Great-Niece of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Standard visits, staff are polite when I see them, although often I visit and don't have any interaction. Some visits have no staff check in on my uncle at all.
Rooms seem clean and well kept. Often when I visit his bottle is empty, although his beaker is full, he cannot fill it himself. Communication
needs some big improvement. I visit weekly and regularly request notice if items are required, such as night pads etc. But multiple times I arrive and he needs items as they are out completely.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreThank you for taking the time to write us a review and for your comments. Feedback is important to us, we will take it on board to address your concerns. Please do contact our home manager if you have any other feedback, or if there is anything more we can do to support your family.
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Review from J S (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who recently passed away, after a short illness, spent four years being looked after by kind and compassionate staff. She had a lovely room overlooking the gardens, while the facilities in the home in general were of a very high standard. Many thanks to all the staff for the care and companionship
they provided my mother.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreWe are so sorry for your loss. Your mother will be missed by everyone at Hayward. Thank you for taking the time to write us such a kind review. We do appreciate it. If there is ever anything else we can do to support you, please just let us know.
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Review from H C (Daughter of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Hayward Care Centre, mum is well cared for and feels safe there. The staff are friendly and caring. They encourage her to do activities, which is great.
The only criticism is mum doesn't have a lot of her own clothes available and sometimes she has been given other peoples.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreThank you for taking the time to write us a review. We really appreciate your kind words and we take on board your feedback. It's a pleasure to care for your mum and we're glad that she's happy with us.
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Review from E W (Granddaughter of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would highly recommend Hayward!
Lovely staff that go above and beyond. My grandfather is a very proud man who was embarrassed to ask for help with self-care (which he struggled with), but the staff put his mind at ease with their professionalism. Very clean, tidy and homely. Thank you for all they
have done for him and our family when visiting.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreThank you for your kind feedback. We're delighted to have your grandfather with us at Hayward House, and we're glad that we're able to support him. Do let us know if there is anything else we can do to help. We appreciate your feedback.
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Review from Terry W (Son of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is not really able to do too much for herself, so the support she is receiving, we feel, has been excellent. She has settled in very well and appears to be happy and feels safe. We are also very happy with the way in which we are treated when we visit. Nice feeling all-round. We are very relaxed
with her situation.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreThank you for your feedback and for taking the time to write us a review. We're glad that your mother is happy with us at Hayward. If there is anything more she needs, please don't hesitate to ask.
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Review from Bernadette C (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was transferred from hospital to the top floor where she spent several weeks, then she was moved down to ground floor and she received excellent care on both floors. We were very impressed with the open-plan design of the home, it was the best I have seen after working in a nursing home for
30 years.
Reply from Rowen Campbell, on behalf of the team at Hayward Care CentreThank you for taking the time to write us a review at what must be a really difficult time. We are so sorry for your loss. If there is anything else we can do for you or your family, please don't hesitate to ask.
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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Hayward Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.544 for Hayward Care Centre is calculated as follows: ( (273 Excellents x 5) + (114 Goods x 4) + (26 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 421 Ratings = 4.544
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hayward Care Centre is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jul 2025

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

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Meet the Team (5)

Helen

Helen Shepherd

Job Title: Home Manager Joined: 2011

Helen started her care career in 2001, and joined Hayward Care Centre as home manager in February 2025. She joined OSJCT Watersmead in 2011 as a carer and worked her way through many different roles. In April 2017 she was appointed Head of Care at OSJCT Brookside in Melksham and then she returned to Watersmead, where she became Home Manager, in July 2018.


Helen is extremely passionate about creating a wonderful home for her residents and championing person-centred care. “This is what I want to pass onto the team to support and develop them all to be the very best they can be”, Helen says.


Over the years Helen has completed her QCF level 2 and 3 in health and social care and she is currently working through her Level 5.


In her spare time, Helen loves spending time with her family. She has three amazing children along with Jasper, her long-haired dachshund, who she takes everywhere at the weekends. She also enjoys keeping fit with regular Zumba sessions and swimming.

Glynnis

Glynnis Galloway

Job Title: Care Service Manager Joined: 2007

Glynnis oversees the care across the home and her ethos of care is that it’s all about enabling people to live their lives how they choose. She has worked for OSJCT since 2007 and at Hayward Care Centre since 2015.

Glynnis is a qualified psychiatric nurse and has links with the local churches to support Hayward’s residents.


She loves walking through the doors in the morning knowing that she’s going to make a difference to people in the home. Outside work, Glynnis volunteers with the local Alzheimer’s support group.

Jemima

Jemima McGrath

Job Title: Activities Co-ordinator Joined: 2024

Jemima loves to work with people, and that is evident in everything she does. She organises a varied programme of activities for our residents at Hayward Care Centre and spends time talking to everyone, learning what each likes to do or would like to try. The activities include regular favourites like skittles, curling, music and movement, bingo, and the ever popular – and competitive! – Friday quiz.


Outside work, Jemima runs a Brownie group and teaches a ballet class. Previous roles have included being a nanny, and an outdoor activity instructor. Jemima has worked at Hayward Care Centre since February 2024.

Suzanne

Suzanne Davison

Job Title: Support Worker Joined: 2023

Suzanne has worked at Hayward Care Centre since November 2023, and this is her first role in care.


Previously, she worked as a cabin crew.


Suzanne loves following jobs through to the end, and loves the attention to detail that her job allows, remembering all the little things about the people she cares for; who likes their tea in a mug and who prefers a cup and saucer? Who likes their toast cut into squares and who prefers triangles?


When she’s not working, Suzanne loves spending time with her young family and being out in the countryside.

Georgie

Georgie Hill

Job Title: Support Worker Joined: 2020

Georgie has been with the Trust, and Hayward Care Centre, since 2020 and previously ran a pub with her dad before. Her role now is to support residents however they need, promoting their independence.

Georgie says that the best thing about her job is being there for the residents, day in, and day out, and hearing about their lives because everyone is different.


Outside work, Georgie likes to spend time with her family, including her nephews.

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