Hayward Care Centre

Corn Croft Road, Devizes SN10 2FR
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9.6 117 Reviews
  • Hayward Care Centre, Devizes
Hayward Care Centre is a 2015 addition to this provider's range of facilities, purpose-designed to support modern care practice that is individualised to suit the client, while employing professionals committed to a compassionate approach.

Independent living is supported by smaller and homely household units, which residents can personalise and which include ensuite bedrooms and wetroom showers.

Privacy is respected, while adults are also able to access a varied activities programme, a choice of home-cooked meals and landscaped gardens.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1525 – £1580
  • Self-Funded Residential Dementia Care: £1580 – £1635
  • Self-Funded Nursing Care: £1808 – £1808
  • RESPITE Self-Funded Residential Care: £1675 – £1735
  • RESPITE Self-Funded Residential Dementia Care: £1740 – £1795

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Hayward Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Alison Stenning (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Hayward Care Centre Reviews (117)

9.6

Hayward Care Centre has a Review Score of 9.6 (9.586) out of 10, based on 31 reviews in the last 2 years.
Over all time Hayward Care Centre has 117 reviews.

Overall Experience
  • 76
  • 38
  • 3
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Date Published
  • 117
  • 9
  • 28
  • 31
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Reviewer Connection to Hayward Care Centre
  • 53
  • 16
  • 7
  • 7
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 117, showing 21-40
Review from L G (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled in at Hayward Care Centre and is enjoying life there. The staff are of an excellent standard and all her needs are met, I have found this too, as all very welcoming and friendly. Overall, no complaints and we expect mum to continue to enjoy life there.
Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

We appreciate you taking the time to write us a review, thank you. We're delighted with how happy and settled your mum is with us at Hayward. If there is ever anything more we can do to support her, or your family, please just let us know.

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Review from D B (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere and greetings for a visitor, super staff. My friend is obviously very happy. Thank you.
Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

We're so pleased your friend is happy and settled with us here, and that you feel it's a welcoming place to come and visit, too. Thank you very much for your review - we do appreciate it.

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Review from S B (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just spent a couple of hours visiting my father who was with you in respite care for a week. The staff were very welcoming and extremely helpful and supportive during my visit. My father could not be more delighted at being at the Hayward Care Centre and described it as like a hotel! The common
areas were very clean as was the accommodation which was well laid out for residents. Thank you to all the staff
Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

What lovely review, thank you! It's been a pleasure to have your father with us, and we've love to have him back any time. It's wonderful to hear that he enjoyed his stay, and we hope to see him again soon.

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Review from Malcolm B (Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the way things are run, very pleasant staff and I am happy with the way things are. No fault with anything, very happy staff. I can't wish for any more. Feel at ease with the way you are looked after.
Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

We appreciate you taking the time to write us a review. It's a pleasure to have you with us at Hayward, and we're delighted you're happy here. Please don't hesitate to ask if there is ever anything more we can do to help you.

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Review from E B (Wife of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my husband's first experience of respite and was good, he would be happy to return to Hayward Care Centre. He would love to be able to play the piano on his return. He loved the penguins and the carol singing was uplifting.
Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

It was a pleasure to have your husband staying with us, and we're delighted that he enjoyed his time at Hayward. We would love to see him again, and to hear him play the piano! Thank you for taking the time to write us a review, and just let us know if there is anything more we can do to support you and your husband.

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Review from K K (Great-Niece of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Standard visits, staff are polite when I see them, although often I visit and don't have any interaction. Some visits have no staff check in on my uncle at all.
Rooms seem clean and well kept. Often when I visit his bottle is empty, although his beaker is full, he cannot fill it himself. Communication
needs some big improvement. I visit weekly and regularly request notice if items are required, such as night pads etc. But multiple times I arrive and he needs items as they are out completely.
Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for taking the time to write us a review and for your comments. Feedback is important to us, we will take it on board to address your concerns. Please do contact our home manager if you have any other feedback, or if there is anything more we can do to support your family.

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Review from J S (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who recently passed away, after a short illness, spent four years being looked after by kind and compassionate staff. She had a lovely room overlooking the gardens, while the facilities in the home in general were of a very high standard. Many thanks to all the staff for the care and companionship
they provided my mother.
Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

We are so sorry for your loss. Your mother will be missed by everyone at Hayward. Thank you for taking the time to write us such a kind review. We do appreciate it. If there is ever anything else we can do to support you, please just let us know.

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Review from H C (Daughter of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Hayward Care Centre, mum is well cared for and feels safe there. The staff are friendly and caring. They encourage her to do activities, which is great.
The only criticism is mum doesn't have a lot of her own clothes available and sometimes she has been given other peoples.
Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for taking the time to write us a review. We really appreciate your kind words and we take on board your feedback. It's a pleasure to care for your mum and we're glad that she's happy with us.

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Review from E W (Granddaughter of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would highly recommend Hayward!
Lovely staff that go above and beyond. My grandfather is a very proud man who was embarrassed to ask for help with self-care (which he struggled with), but the staff put his mind at ease with their professionalism. Very clean, tidy and homely. Thank you for all they
have done for him and our family when visiting.
Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for your kind feedback. We're delighted to have your grandfather with us at Hayward House, and we're glad that we're able to support him. Do let us know if there is anything else we can do to help. We appreciate your feedback.

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Review from Terry W (Son of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is not really able to do too much for herself, so the support she is receiving, we feel, has been excellent. She has settled in very well and appears to be happy and feels safe. We are also very happy with the way in which we are treated when we visit. Nice feeling all-round. We are very relaxed
with her situation.
Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for your feedback and for taking the time to write us a review. We're glad that your mother is happy with us at Hayward. If there is anything more she needs, please don't hesitate to ask.

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Review from Bernadette C (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was transferred from hospital to the top floor where she spent several weeks, then she was moved down to ground floor and she received excellent care on both floors. We were very impressed with the open-plan design of the home, it was the best I have seen after working in a nursing home for
30 years.
Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for taking the time to write us a review at what must be a really difficult time. We are so sorry for your loss. If there is anything else we can do for you or your family, please don't hesitate to ask.

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Review from Katie H (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was sent to the assessment floor after being in the hospital for a week and we found the staff to be very caring towards my mother and very responsive to when she needed help. If I had anything I was concerned about I would call the manager and she would sort very quickly and efficiently.
The building and grounds were beautifully cared for. Lovely surroundings and easy parking for visiting.
Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for taking the time to write us a review, and for your kind words. We are so sorry for your loss. If there is anything else we can do for you, please just let us know.

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Review from R H (Husband of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife came from the hospital and was with you for ten weeks. I was very pleased with the care she received. I know that she was with you to be assessed and because you are not a nursing home had to be sent to another care home. But many thanks to management and staff for the love and care you gave
my wife.
Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for your review and for taking the time to write it. We hope your wife has settled in her new home.

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Review from J P (Daughter of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been really happy at Hayward Care Centre. The staff are friendly and approachable. Mum enjoys having a laugh with them. After spending the last six months in hospital Mum has been enabled to be herself again.
Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

I'm glad we've been able to support your mum with her recuperation and that she's been happy with us. We appreciate you taking the time to share your experiences with us and for writing the review.

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Review from T D (Daughter of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 98 year old mother was treated with dignity throughout her stay, by all members of the care team. Everyone had time for her and also for me. My mum settled in The Orders of St John Care Trust from day one. she was extremely well cared for and throughout her stay she felt safe. The meals were of good
quality, which she said were delicious and tasted home cooked. The Orders of St John Care Trust appear to invest in their staff who appear happy and confident in their roles.
Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for your kind words, and for taking the time to write us a review. I will make sure the team sees your feedback as I know they do appreciate it.

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Review from K E (Daughter of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall stay good, apart from some of my mother's medication being lost. This was unacceptable and reported it to the manager.
Reply from Rowen Campbell, Regional Marketing Manager at Hayward Care Centre

Thank you for taking the time to write us a review and for your feedback - it is important to us. I will share it with the manager at Hayward Care Centre. I'm glad your mother's stay was good overall.

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Review from Andy B (Son of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mum's admission to the home, her mental health and overall health and wellbeing have improved. I'd say due to the careful control and administration of her daily medications for one, but also due to the kind and friendly carers who go the extra mile to make sure Mum is well looked after. Her room
facilities are excellent for a 'council funded' room, it is kept clean and tidy and feels fresh and comfortable. The lounge and dining room are always clean and welcoming, and daily activities are designed and arranged to meet residents' needs and encourage a social community feel. The garden is lovely and well tended. I have no complaints and extend immense thanks and gratitude to all at Haywards for how they've looked after my mother these past three months or so. 10 out of 10.
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Review from S S (Daughter of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Hayward Care Centre for four months. The staff are always kind and cheerful, facilities and food are excellent (mum really enjoys her meals) and there is a good variety of activities. There is a nice relaxed atmosphere at the home and I always feel comfortable when I visit.
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Review from S L (Friend of Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I discovered the home, I thought it was a very modern building kept in good order. On entering the building I was met by excellent admin staff, who kindly directed us to where we should go once we had signed in. Internally, wherever we went, in lifts, along corridors, cloakrooms etc. the home was
spotlessly clean. All the staff we met were so helpful and pointed out an excellent dining room and lounge on the first floor. On arriving to the room where we were directed this too was excellent with a bathroom. Once again everything was in superb condition and well looked after. The food and drink offered to the residents is very good indeed. They also have a cafe on the ground floor. As for safety, main doors are kept locked and guests asked to be aware of the safety within Hayward Care Home.
Congratulations to you all. I have been visiting the Hayward Care Home at Devizes for the past year when allowed to do so. (The Covid19 virus closed the home down).
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Review from M T (Daughter of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Warm, friendly & helpful.
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Current Review Score: 9.6 (9.586)

Overview of Review Score

The Review Score of 9.6 (9.586) out of 10 for Hayward Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.586 for Hayward Care Centre is calculated as follows: ( (225 Excellents x 5) + (102 Goods x 4) + (21 Satisfactorys x 3) ) ÷ 348 Ratings = 4.586
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hayward Care Centre is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Helen

Helen Shepherd

Job Title: Home Manager Joined: 2011

Helen started her care career in 2001, and joined Hayward Care Centre as home manager in February 2025. She joined OSJCT Watersmead in 2011 as a carer and worked her way through many different roles. In April 2017 she was appointed Head of Care at OSJCT Brookside in Melksham and then she returned to Watersmead, where she became Home Manager, in July 2018.


Helen is extremely passionate about creating a wonderful home for her residents and championing person-centred care. “This is what I want to pass onto the team to support and develop them all to be the very best they can be”, Helen says.


Over the years Helen has completed her QCF level 2 and 3 in health and social care and she is currently working through her Level 5.


In her spare time, Helen loves spending time with her family. She has three amazing children along with Jasper, her long-haired dachshund, who she takes everywhere at the weekends. She also enjoys keeping fit with regular Zumba sessions and swimming.

Glynnis

Glynnis Galloway

Job Title: Care Service Manager Joined: 2007

Glynnis oversees the care across the home and her ethos of care is that it’s all about enabling people to live their lives how they choose. She has worked for OSJCT since 2007 and at Hayward Care Centre since 2015.

Glynnis is a qualified psychiatric nurse and has links with the local churches to support Hayward’s residents.


She loves walking through the doors in the morning knowing that she’s going to make a difference to people in the home. Outside work, Glynnis volunteers with the local Alzheimer’s support group.

Jemima

Jemima McGrath

Job Title: Activities Co-ordinator Joined: 2024

Jemima loves to work with people, and that is evident in everything she does. She organises a varied programme of activities for our residents at Hayward Care Centre and spends time talking to everyone, learning what each likes to do or would like to try. The activities include regular favourites like skittles, curling, music and movement, bingo, and the ever popular – and competitive! – Friday quiz.


Outside work, Jemima runs a Brownie group and teaches a ballet class. Previous roles have included being a nanny, and an outdoor activity instructor. Jemima has worked at Hayward Care Centre since February 2024.

Suzanne

Suzanne Davison

Job Title: Support Worker Joined: 2023

Suzanne has worked at Hayward Care Centre since November 2023, and this is her first role in care.


Previously, she worked as a cabin crew.


Suzanne loves following jobs through to the end, and loves the attention to detail that her job allows, remembering all the little things about the people she cares for; who likes their tea in a mug and who prefers a cup and saucer? Who likes their toast cut into squares and who prefers triangles?


When she’s not working, Suzanne loves spending time with her young family and being out in the countryside.

Georgie

Georgie Hill

Job Title: Support Worker Joined: 2020

Georgie has been with the Trust, and Hayward Care Centre, since 2020 and previously ran a pub with her dad before. Her role now is to support residents however they need, promoting their independence.

Georgie says that the best thing about her job is being there for the residents, day in, and day out, and hearing about their lives because everyone is different.


Outside work, Georgie likes to spend time with her family, including her nephews.

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