
Would highly recommend Hayward! Lovely staff that go above and beyond.E W(Granddaughter of Resident/Service User)

We were very impressed with the open-plan design of the home, it was the best I have seenBernadette C(Daughter of Resident/Service User)

Mum has been really happy at Hayward Care Centre. The staff are friendly and approachable.J P(Daughter of Resident/Service User)

Would highly recommend Hayward! Lovely staff that go above and beyond.E W(Granddaughter of Resident/Service User)

We were very impressed with the open-plan design of the home, it was the best I have seenBernadette C(Daughter of Resident/Service User)

Mum has been really happy at Hayward Care Centre. The staff are friendly and approachable.J P(Daughter of Resident/Service User)

Hayward Care Centre is a 2015 addition to this provider's range of facilities, purpose-designed to support modern care practice that is individualised to suit the client, while employing professionals committed to a compassionate approach.
Independent living is supported by smaller and homely household units, which residents can personalise and which include ensuite bedrooms and wetroom showers.
Privacy is respected, while adults are also able to access a varied activities programme, a choice of home-cooked meals and landscaped gardens.
Care Provided by Hayward Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Hayward Care Centre for full pricing details and T&Cs.
Contact Hayward Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Helen Shepherd (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Hayward Care Centre Reviews (134)
Hayward Care Centre has a Review Score of 9.6 (9.572) out of 10, based on 45 reviews in the last 2 years.
Over all time Hayward Care Centre has 134 reviews.
Very pleased with the way things are run, very pleasant staff and I am happy with the way things are. No fault with anything, very happy staff. I can't wish for any more. Feel at ease with the way you are looked after.
We appreciate you taking the time to write us a review. It's a pleasure to have you with us at Hayward, and we're delighted you're happy here. Please don't hesitate to ask if there is ever anything more we can do to help you.
It was my husband's first experience of respite and was good, he would be happy to return to Hayward Care Centre. He would love to be able to play the piano on his return. He loved the penguins and the carol singing was uplifting.
It was a pleasure to have your husband staying with us, and we're delighted that he enjoyed his time at Hayward. We would love to see him again, and to hear him play the piano! Thank you for taking the time to write us a review, and just let us know if there is anything more we can do to support you and your husband.
Rooms seem clean and well kept. Often when I visit his bottle is empty, although his beaker is full, he cannot fill it himself. Communication needs some big improvement. I visit weekly and regularly request notice if items are required, such as night pads etc. But multiple times I arrive and he needs items as they are out completely.
Thank you for taking the time to write us a review and for your comments. Feedback is important to us, we will take it on board to address your concerns. Please do contact our home manager if you have any other feedback, or if there is anything more we can do to support your family.
My mother who recently passed away, after a short illness, spent four years being looked after by kind and compassionate staff. She had a lovely room overlooking the gardens, while the facilities in the home in general were of a very high standard. Many thanks to all the staff for the care and companionship they provided my mother.
We are so sorry for your loss. Your mother will be missed by everyone at Hayward. Thank you for taking the time to write us such a kind review. We do appreciate it. If there is ever anything else we can do to support you, please just let us know.
The only criticism is mum doesn't have a lot of her own clothes available and sometimes she has been given other peoples.
Thank you for taking the time to write us a review. We really appreciate your kind words and we take on board your feedback. It's a pleasure to care for your mum and we're glad that she's happy with us.
Lovely staff that go above and beyond. My grandfather is a very proud man who was embarrassed to ask for help with self-care (which he struggled with), but the staff put his mind at ease with their professionalism. Very clean, tidy and homely. Thank you for all they have done for him and our family when visiting.
Thank you for your kind feedback. We're delighted to have your grandfather with us at Hayward House, and we're glad that we're able to support him. Do let us know if there is anything else we can do to help. We appreciate your feedback.
My mother is not really able to do too much for herself, so the support she is receiving, we feel, has been excellent. She has settled in very well and appears to be happy and feels safe. We are also very happy with the way in which we are treated when we visit. Nice feeling all-round. We are very relaxed with her situation.
Thank you for your feedback and for taking the time to write us a review. We're glad that your mother is happy with us at Hayward. If there is anything more she needs, please don't hesitate to ask.
My mother was transferred from hospital to the top floor where she spent several weeks, then she was moved down to ground floor and she received excellent care on both floors. We were very impressed with the open-plan design of the home, it was the best I have seen after working in a nursing home for 30 years.
Thank you for taking the time to write us a review at what must be a really difficult time. We are so sorry for your loss. If there is anything else we can do for you or your family, please don't hesitate to ask.
My wife came from the hospital and was with you for ten weeks. I was very pleased with the care she received. I know that she was with you to be assessed and because you are not a nursing home had to be sent to another care home. But many thanks to management and staff for the love and care you gave my wife.
Thank you for your review and for taking the time to write it. We hope your wife has settled in her new home.
My mother was sent to the assessment floor after being in the hospital for a week and we found the staff to be very caring towards my mother and very responsive to when she needed help. If I had anything I was concerned about I would call the manager and she would sort very quickly and efficiently. The building and grounds were beautifully cared for. Lovely surroundings and easy parking for visiting.
Thank you for taking the time to write us a review, and for your kind words. We are so sorry for your loss. If there is anything else we can do for you, please just let us know.
Mum has been really happy at Hayward Care Centre. The staff are friendly and approachable. Mum enjoys having a laugh with them. After spending the last six months in hospital Mum has been enabled to be herself again.
I'm glad we've been able to support your mum with her recuperation and that she's been happy with us. We appreciate you taking the time to share your experiences with us and for writing the review.
My 98 year old mother was treated with dignity throughout her stay, by all members of the care team. Everyone had time for her and also for me. My mum settled in The Orders of St John Care Trust from day one. she was extremely well cared for and throughout her stay she felt safe. The meals were of good quality, which she said were delicious and tasted home cooked. The Orders of St John Care Trust appear to invest in their staff who appear happy and confident in their roles.
Thank you for your kind words, and for taking the time to write us a review. I will make sure the team sees your feedback as I know they do appreciate it.
Overall stay good, apart from some of my mother's medication being lost. This was unacceptable and reported it to the manager.
Thank you for taking the time to write us a review and for your feedback - it is important to us. I will share it with the manager at Hayward Care Centre. I'm glad your mother's stay was good overall.
Since Mum's admission to the home, her mental health and overall health and wellbeing have improved. I'd say due to the careful control and administration of her daily medications for one, but also due to the kind and friendly carers who go the extra mile to make sure Mum is well looked after. Her room facilities are excellent for a 'council funded' room, it is kept clean and tidy and feels fresh and comfortable. The lounge and dining room are always clean and welcoming, and daily activities are designed and arranged to meet residents' needs and encourage a social community feel. The garden is lovely and well tended. I have no complaints and extend immense thanks and gratitude to all at Haywards for how they've looked after my mother these past three months or so. 10 out of 10.
Mum has been at Hayward Care Centre for four months. The staff are always kind and cheerful, facilities and food are excellent (mum really enjoys her meals) and there is a good variety of activities. There is a nice relaxed atmosphere at the home and I always feel comfortable when I visit.
Congratulations to you all. I have been visiting the Hayward Care Home at Devizes for the past year when allowed to do so. (The Covid19 virus closed the home down).
Warm, friendly & helpful.
Agency staff not so friendly with my parent, can be abrupt.
Parents room needs painting and carpet looks warn, but otherwise okay.
Food, on one occasion my parent not offered a suitable option when parent didn't like that days menu
Activities, my parent would wish for there to be more to do, but the activities staff do a wonderful job.
Haywards has changed since precovid and doesn't feel as wonderful as it once was but overall okay.
After initial anxieties following the move from home to Hayward Care centre my friend is settling in very well. She is well cared for and her individuality and care needs have been assessed to suit her particular needs. She is calm, happy, safe and has been able to be included in activities as one of a group and individually. She has a good rapport with her caring key worker. Her capabilities of daily life are regularly assessed to keep her independence, and her personal quirks are catered for which is lovely. I feel welcome and included when I regularly visit. Well staffed.
She is smart clean and well groomed whenever I see her, and more importantly is calm, happy and enjoying herself. She has warm friendly relationships with all the staff and is always treated with kindness and respect. I am very happy with the care that she receives at Hayward Care Centre.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 July 2025Good
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hayward Care Centre.
There are no upcoming events for Hayward Care Centre.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Hayward Care Centre.
Meet the Team (5)

Helen started her care career in 2001 and joined Hayward Care Centre as home manager in February 2025. She joined OSJCT Watersmead in 2011 as a carer and worked her way through many different roles. In April 2017, she was appointed Head of Care at OSJCT Brookside in Melksham, and then she returned to Watersmead, where she became Home Manager in July 2018.
Helen is extremely passionate about creating a wonderful home for her residents and championing person-centred care. “This is what I want to pass on to the team to support and develop them all to be the very best they can be”, Helen says.
Over the years, Helen has completed her QCF levels 5 and 7 in health and social care.
In her spare time, Helen loves spending time with her family. She has three amazing children and two dachshunds, Jasper and Daphne, who keep her very busy. She enjoys keeping active by swimming and running regularly, making the most of any opportunity to get outdoors.

Glynnis is a qualified psychiatric nurse and has links with the local churches to support Hayward’s residents.
She loves walking through the doors in the morning knowing that she’s going to make a difference to people in the home. Outside work, Glynnis volunteers with the local Alzheimer’s support group.

Jemima loves to work with people, and that is evident in everything she does. She organises a varied programme of activities for our residents at Hayward Care Centre and spends time talking to everyone, learning what each likes to do or would like to try. The activities include regular favourites like skittles, curling, music and movement, bingo, and the ever popular – and competitive! – Friday quiz.
Outside work, Jemima runs a Brownie group and teaches a ballet class. Previous roles have included being a nanny, and an outdoor activity instructor. Jemima has worked at Hayward Care Centre since February 2024.

Suzanne has worked at Hayward Care Centre since November 2023, and this is her first role in care.
Previously, she worked as a cabin crew.
Suzanne loves following jobs through to the end, and loves the attention to detail that her job allows, remembering all the little things about the people she cares for; who likes their tea in a mug and who prefers a cup and saucer? Who likes their toast cut into squares and who prefers triangles?
When she’s not working, Suzanne loves spending time with her young family and being out in the countryside.

Georgie says that the best thing about her job is being there for the residents, day in, and day out, and hearing about their lives because everyone is different.
Outside work, Georgie likes to spend time with her family, including her nephews.
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