
Would highly recommend Hayward! Lovely staff that go above and beyond.E W(Granddaughter of Resident/Service User)

We were very impressed with the open-plan design of the home, it was the best I have seenBernadette C(Daughter of Resident/Service User)

Mum has been really happy at Hayward Care Centre. The staff are friendly and approachable.J P(Daughter of Resident/Service User)

Would highly recommend Hayward! Lovely staff that go above and beyond.E W(Granddaughter of Resident/Service User)

We were very impressed with the open-plan design of the home, it was the best I have seenBernadette C(Daughter of Resident/Service User)

Mum has been really happy at Hayward Care Centre. The staff are friendly and approachable.J P(Daughter of Resident/Service User)

Hayward Care Centre is a 2015 addition to this provider's range of facilities, purpose-designed to support modern care practice that is individualised to suit the client, while employing professionals committed to a compassionate approach.
Independent living is supported by smaller and homely household units, which residents can personalise and which include ensuite bedrooms and wetroom showers.
Privacy is respected, while adults are also able to access a varied activities programme, a choice of home-cooked meals and landscaped gardens.
Care Provided by Hayward Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Hayward Care Centre for full pricing details and T&Cs.
Contact Hayward Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Helen Shepherd (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Hayward Care Centre Reviews (134)
Hayward Care Centre has a Review Score of 9.6 (9.572) out of 10, based on 45 reviews in the last 2 years.
Over all time Hayward Care Centre has 134 reviews.
This care home is outstanding. My mother took up residence in January 2018 and felt completely at home almost immediately. The lead and admin manager made all aspects of setting up residency contract very easy to understand and ongoing financial and admin management has been timely and correct. The prevailing ambience at Hayward Care Centre is of friendly, homely and caring. The front line staff no matter how pressured they always have a happy welcome for residents and visitors. Activities are well organised and varied.
My mum is in the advanced stages of Alzheimer's and to move her was the last thing I wanted to do but it was the best thing I could have done. The team at Keevil were brilliant and I am so grateful for all their kindness and care particularly the senior members of staff. I can bring my mum outside into their beautiful garden in the wheelchair and have some precious quality time together in the fresh air. I am so pleased mum is here and I can't thank all the lovely staff for all their help and support. You have no idea how much this means.
Amazing staff - thanks to them there are no concerns about Mum's care.
God bless all staff and residents.
This care home caters for all my uncle's needs and is exceptional. Staff are brilliant and very caring.
Staff are excellent, caring and compassionate and very helpful.
Wonderful and dedicated staff. I can't praise them enough.
Made to feel welcome during respite break. Encouraged to join in activities. Treated kindly - nothing too much trouble.
After they closed my mums care home because it was so badly run, my mum was placed in Hayward but it was the best place for her. She is happy, well cared for and has improved mentally.
What a great team you have here. Many thanks to them all.
I would like to express my sincere thanks for the care shown to both my sister and brother-in-law whilst in the Hayward Care Centre. Everyone there has an empathy towards the residents the extra mile for their well being. The family could rest easy knowing our loved ones were being so well looked after. I can't thank them enough for the peace of mind they gave me knowing there was 24hrs care for my relatives.
My Dad has been a resident at Hayward Care Centre since December. I cannot fault the care he gets there. All of the care workers are so friendly and caring, it's like being in the middle of a large friendly family. The feedback we get is excellent, we are very glad we chose this home for Dad.
I have been visiting the Hayward Care Centre since October last year. I have always found the staff friendly and helpful. The house itself is well laid out with plenty of space for residents go so they can enjoy themselves on their own or in company. A well stocked kitchen allows them offer coffee and tea to their visitors.
The care centre is welcoming, from reception, management, care, cleaning, catering and maintenance staff; it's like one big family. The food is well-appreciated, plenty of it, always a good choice and good portions. The garden is very nice and the café is an excellent facility for the use of the residents and visitors.
My father has been at Hayward Care Centre since December 13th 2016. We are so pleased with the care he has received. The staff are so kind patient and pleasant to the residents. The building is so clean and well looked after with a really friendly atmosphere.
At every visit (unscheduled) residents always appeared happy and well cared for in a dignified manner.
My mother was admitted to the care home in March 2016 and despite excellent care she sadly died on 10th November. I have always stated in previous reviews how pleased the family were with all the care and other aspects of mums "home" on Bromham ward. The dignity which all of the team showed when she died was incredible. While dressing her at my request and unaware I had entered the room they spoke to and handled my mum as though she was alive.
My husband was in the care home for three nights respite. He was well looked after, had good food and apart from being a bit bored had no complaints. His poor mobility and near blindness may not have helped, hence he stayed in his room. Good cheerful staff and good feel to the home.
My sister was always well treated, comfortable and active when I arrived for a visit. She has dementia and can be a little difficult on occasions. The staff were always friendly and she liked them. After a couple of days it was obvious that the staff were aware of her preferences and foibles and were facilitating them.
Excellent.
I found it lovely, staff were very friendly. Mum got her bath with bubbles which she really enjoyed. When my father and I first visited Haywards, they showed us round, we were very impressed with the facilities, my sister wasn't sure so I went round again with my mother and sister who was very happy with the rooms and the layout of the building (and I loved the wardrobes). She was very impressed and happy for my mother to go there.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 July 2025Good
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hayward Care Centre.
There are no upcoming events for Hayward Care Centre.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Hayward Care Centre.
Meet the Team (5)

Helen started her care career in 2001 and joined Hayward Care Centre as home manager in February 2025. She joined OSJCT Watersmead in 2011 as a carer and worked her way through many different roles. In April 2017, she was appointed Head of Care at OSJCT Brookside in Melksham, and then she returned to Watersmead, where she became Home Manager in July 2018.
Helen is extremely passionate about creating a wonderful home for her residents and championing person-centred care. “This is what I want to pass on to the team to support and develop them all to be the very best they can be”, Helen says.
Over the years, Helen has completed her QCF levels 5 and 7 in health and social care.
In her spare time, Helen loves spending time with her family. She has three amazing children and two dachshunds, Jasper and Daphne, who keep her very busy. She enjoys keeping active by swimming and running regularly, making the most of any opportunity to get outdoors.

Glynnis is a qualified psychiatric nurse and has links with the local churches to support Hayward’s residents.
She loves walking through the doors in the morning knowing that she’s going to make a difference to people in the home. Outside work, Glynnis volunteers with the local Alzheimer’s support group.

Jemima loves to work with people, and that is evident in everything she does. She organises a varied programme of activities for our residents at Hayward Care Centre and spends time talking to everyone, learning what each likes to do or would like to try. The activities include regular favourites like skittles, curling, music and movement, bingo, and the ever popular – and competitive! – Friday quiz.
Outside work, Jemima runs a Brownie group and teaches a ballet class. Previous roles have included being a nanny, and an outdoor activity instructor. Jemima has worked at Hayward Care Centre since February 2024.

Suzanne has worked at Hayward Care Centre since November 2023, and this is her first role in care.
Previously, she worked as a cabin crew.
Suzanne loves following jobs through to the end, and loves the attention to detail that her job allows, remembering all the little things about the people she cares for; who likes their tea in a mug and who prefers a cup and saucer? Who likes their toast cut into squares and who prefers triangles?
When she’s not working, Suzanne loves spending time with her young family and being out in the countryside.

Georgie says that the best thing about her job is being there for the residents, day in, and day out, and hearing about their lives because everyone is different.
Outside work, Georgie likes to spend time with her family, including her nephews.
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