Buckland Court

South Mill Road, Amesbury, Salisbury SP4 7HR

Buckland Court, Salisbury, Wiltshire
Buckland Court, Salisbury, Wiltshire
Buckland Court, Salisbury, Wiltshire

Buckland Court is registered for fifty residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Group: The Orders of St John Care Trust

Person in charge: Esther Thomas (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 1

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Buckland Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Buckland Court has a Review Score of 8 (8.047)

The Review Score of 8 (maximum of 10) for Buckland Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Buckland Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.597 for Buckland Court is calculated as follows: ( (98 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 144 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.45 Points relating to the number of positive Reviews for Buckland Court is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10 Target = 0.200

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Buckland Court?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Buckland Court

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Buckland Court has been overwhelmingly caring towards my Mum. I have never witnessed anything at all that would cause me any concern and both myself and my sister can arrive at any time day or night. My Mum recently asked for two things to be added to the menu, cabbage and parsnips and they were added the following week. All of the carers are welcoming and friendly. I honestly believe she is only still with us because of how Buckland Court look after her - you should be proud of them.

How likely would you be to recommend Buckland Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The most outstanding quality of Buckland court Care Home is the deep sense of kindness and cheerfulness displayed by all staff. Each patient receives a loving smile and a friendly word. The staff do try to maintain a light-hearted rapport with each patient. I am most impressed.

How likely would you be to recommend Buckland Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This is the first time I have filled in a review form with regards to my mother. She moved into the home in May 2015, after a couple of days I believe she had settled in. Myself, my brother and sister cannot fault the staff and home in anybody.

How likely would you be to recommend Buckland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has dementia and several other problems which are being attended to in a friendly, caring and dignified manner, and we as a family have no issues with the excellent staff and the care which they administer to her. My only observation is, due to the number of residents who don't have dementia, have no other recreation, stimulation or conversation (especially those who have no family to visit them) and spend their days with only the staff to talk to at mealtimes. I feel there could be an opening for a person to have a position in the home purely to address this. There was a lady several years ago who filled this role and some of the residents, other than those who would go to the day centre, benefited from her attention.

How likely would you be to recommend Buckland Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sue Tiller, Home Manager at Buckland Court responded to this review on 18 Jan 2016:

Thank you for taking the time to submit your review. I am pleased to hear that you find our home a friendly and caring place. We appreciate all feedback and are happy to advise that after a brief absence, our Activities Coordinator will be back next week, when she will continue working to get to know residents better, which will help her to develop a feel for what activities will work best for each individual resident’s needs. I would of course be happy to discuss this with you further next time you are visiting the home.

My husband is receiving the best possible care available. As a family we consider ourselves so fortunate to have been able to come under the caring facilities of Buckland Court. During his stay we are receiving only the kindest of efficient care possible under the circumstances. We could not ask for more and appreciate all the home offers.

How likely would you be to recommend Buckland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My family and I cannot speak highly enough for the home and the brilliant staff who work and run it. It is a big decision to place a parent in a home but have no fear here. They very soon settle in and love it. Nothing is too much trouble and the efforts put in by the staff is second to none. We highly recommend it here. So, so relaxing when we visit, home from home comforts. A plus on everything.

How likely would you be to recommend Buckland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Tiller, Home Manager at Buckland Court responded to this review on 13 Jan 2016:

Thank you for taking the time to submit such a lovely comment, I will pass on your kind words to my colleagues here at our home.

As per the comments on my last review earlier last year, I am totally satisfied that my sister is receiving the best possible care. The staff are outstanding, kind, patient and understanding. They know their clients well. It is of utmost relief and thanks that I can relax and be assured my sister is safe and well at all times.

How likely would you be to recommend Buckland Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Staff very good, seem very caring. Rooms very small but ok (kept very clean). They have been decorating the inside a lot, much better). I am happy that my father is here and looked after his needs and welfare very well. Thank you Buckland Court. I think Buckland Court is run very well. We visit quite a lot and the staff are always busy and always talk to you. I have asked the Manager for a larger room when one is available.

How likely would you be to recommend Buckland Court? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Above average. The staff are very nice.

How likely would you be to recommend Buckland Court? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Poor

Value for Money: Satisfactory

Very positive view of Buckland Court. Very attentive lovely staff. They treat my mother with utmost respect and politeness. Also bringing her out of her shell to have laughs too. Excellent care all around. My mother likes spending time there. We are trying to hold out for a permanent placement at Buckland Court rather than anywhere else.

How likely would you be to recommend Buckland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I spent a day volunteering in this residential home. It was a lovely place to be involved with. The residents seemed happy and content and there was an air of care and friendliness at all times. The staff were hard working and very attentive to the ever changing needs of the residents. No one was left out or sat unnoticed. Senior staff were quickly on hand to deal with even the slightly concern about any of the residents. Lovely, clean and there seemed like a never ending stream of food and refreshments being offered all day, to all. I particularly liked the interaction of the staff with the residents in the days social activities.

I came away feeling like this was an honest, caring and friendly residential home with very hardworking and contented staff.

How likely would you be to recommend Buckland Court? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The home manager and her staff were amazing, the level of care and friendliness was very good. Nothing was too much trouble. I called all times day and night and I was always greeted at the door with a smile and kind word. The staff were compassionate and considerate at all times. All the residents seemed well cared for and happy.

How likely would you be to recommend Buckland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Job Vacancies

Staff Profiles

Esther

Esther Thomas

Job Title: Home Manager

Joined: 2016

Description:

Buckland Court Residents are looked after by a highly dedicated team of 60 staff that include carers, an admin assistant and house keeping and kitchen staff. They are led by the Manager who is supported by a Head of Care and a team of three Care Leaders.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Buckland Court