Buckland Court

South Mill Road, Amesbury, Salisbury SP4 7HR
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9.1 83 Reviews
  • Buckland Court, Salisbury
Buckland Court is registered for fifty residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1135 – £1250
  • Self-Funded Residential Dementia Care: £1250 – £1295
  • RESPITE Self-Funded Residential Care: £1245 – £1355
  • RESPITE Self-Funded Residential Dementia Care: £1360 – £1425

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Buckland Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sandra Pocock (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (50)

Buckland Court Reviews (83)

9.1

Buckland Court has a Review Score of 9.1 (9.130) out of 10, based on 11 reviews in the last 2 years.
Over all time Buckland Court has 83 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Buckland Court
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Total of 83, showing 61-80
Review from Sacha (Niece of Resident) published on 26 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been lucky enough to call Buckland Court her home for just over a year now. I am constantly impressed by the levels of professional care and the atmosphere of warmth and love from the moment you enter her home.
Staff work together as a team to ensure that all who live here are treated with
dignity and respect. Each person is treated and loved as an individual family member. The home cooking is delicious and there are loads of fun activities each day. Visitors are welcomed and I shall be forever grateful for how the staff have gently taught me about dementia and it impacts. They look after the whole family. We are blessed to have my aunt safe, nurtured and happy at Buckland Court. Thank you.
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Review from G C (Son of Resident) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family have been and are very pleased with this care home our mother has, and is very happy and the staff are caring friendly and very patient.
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Review from Debbie S (Daughter of Resident) published on 19 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum loves it here. All the staff are brilliant and nothing is too much trouble. My mum loves the trips out that they organise. The care my mum receives is tremendous and it gives our family peace of mind that she's in the best place. My mum enjoys going to the day centre that they provide. Overall
I would say "faultless"!!!
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Review from Shirley A (Husband of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at Buckland are to be praised to the highest at all times, night and day. My husband has had the most care and attention at all times. He will be leaving Buckland soon to go to a care home where we live in Salisbury, but I am hoping it will be of the same standard as I am keeping him or trying
to keep him under the same umbrella environment as he has here, which I know he will receive.
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Review from L V (Daughter of Resident) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We never wanted mum to go to a care home. Luckily the decision was taken out of our hands, it was for her own safety.
Good decision, in the end, she now is looked after very well, has regular good meals and hot and cold drink regularly. Knowing she was safe and well looked after it gave me more time
to care for my husband so I did not have to split myself in two. Thank you all so much for everything.
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Review from Susan F (Daughter of Resident) published on 8 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident since March 2016 and I feel that he receives a very high level of care by compassionate and attentive staff. He enjoys a good personal relationship and rapport with the staff who treat him as an individual and whom I feel genuinely care about my father and his well being.
He is lucky to have a great room which also enhances his circumstances.
When I visit I am always met by friendly and welcoming staff who always appear cheerful despite what is a hard job at times.
I would have no hesitation in recommending Buckland Court and its exceptional care staff.
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Review from Lynne U (Daughter of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was in Buckland Court from September 2014. She was treated with the utmost respect and dignity. Nothing was too much trouble. What she needed or wanted she got. The staff are amazing and she was so happy. I felt relaxed that Mum was being cared for so well. My sister and I could not have chosen
a better place for Mum and for that we thank them all.
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Review from Denise H (Daughter of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, consideration and support is fantastic. My mother is very happy, which in turn makes me happy. Every carer takes the time to help her understand what is happening. Her every need is catered for.
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Review from D B (Daughter of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Buckland for nearly a year, and it is the best place we could have ever picked for her. She now calls it home. The staff are absolutely brilliant, especially the Care Leader. The care Mum has, has given my family relief that she is now being looked after properly. There are lots
of things going on and the barge/canal trip. Mum went on the other week was brilliant for her. Although she keeps to herself, she has made friends with other residents, which is a joy to see. The cleanliness is great, room size great, people are so friendly. Mum and family know she is in the best home, feels safe and cared for.
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Review from Ashleigh S (Granddaughter of Resident) published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan was transferred in Jan/Feb 2017 from another care home. The care and attention has been outstanding since her move. Not only is she happy to be back in her home town, she's made friends and actually seems to have more sparkle. We put this down to the friendly, attentive staff that go out of
their way to help with anything we ask. Her Care Leader stands out as being absolutely dedicated.
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Review from Helen L (Daughter of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Buckland Court are always friendly and helpful. They all seem to know my father well. The rooms are quite small but always very clean and tidy as are the toilets and communal areas. My father seems to enjoy the meals and there is always a cup of tea to be had! The residents seem to be happy
at the home.
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Review from Madeline C (Sister of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have recently been told that Buckland Court is falling down the "league table" of top homes.
What on earth more can this establishment do to gain top spot?
My sister has been a resident for three and a half years.
I can visit any time of day or night and without exception have a good welcome, everything
appears perfect, the staff routinely go above and beyond their basic routines and there is nothing for me to worry about concerning the care my sister receives.
It is like being amongst friend rather than a business.
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Review from K M (Daughter of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly, bright and clean residential care home custom-built on one level.
The staff are approachable and communicative and I have witnessed nothing but kindness towards their charges.
The food is excellent, rooms smallish but cosy.
Plenty of communal areas for activities and visiting.
In these
last years of her life, I would not want my mother to be looked after anywhere else.
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Review from Kay S (Daughter of Resident) published on 2 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Buckland Court has been overwhelmingly caring towards my Mum. I have never witnessed anything at all that would cause me any concern and both myself and my sister can arrive at any time day or night. My Mum recently asked for two things to be added to the menu, cabbage and parsnips and they were added
the following week. All of the carers are welcoming and friendly. I honestly believe she is only still with us because of how Buckland Court look after her - you should be proud of them.
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Review from James S (Husband of Resident) published on 21 October 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
The most outstanding quality of Buckland court Care Home is the deep sense of kindness and cheerfulness displayed by all staff. Each patient receives a loving smile and a friendly word. The staff do try to maintain a light-hearted rapport with each patient. I am most impressed.
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Review from Joan P (Daughter of Resident) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has dementia and several other problems which are being attended to in a friendly, caring and dignified manner, and we as a family have no issues with the excellent staff and the care which they administer to her. My only observation is, due to the number of residents who don't have dementia,
have no other recreation, stimulation or conversation (especially those who have no family to visit them) and spend their days with only the staff to talk to at mealtimes. I feel there could be an opening for a person to have a position in the home purely to address this. There was a lady several years ago who filled this role and some of the residents, other than those who would go to the day centre, benefited from her attention.
Reply from Sue Tiller, Home Manager at Buckland Court

Thank you for taking the time to submit your review. I am pleased to hear that you find our home a friendly and caring place. We appreciate all feedback and are happy to advise that after a brief absence, our Activities Coordinator will be back next week, when she will continue working to get to know residents better, which will help her to develop a feel for what activities will work best for each individual resident’s needs. I would of course be happy to discuss this with you further next time you are visiting the home.

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Review from Michael Z (Son of Resident) published on 15 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the first time I have filled in a review form with regards to my mother. She moved into the home in May 2015, after a couple of days I believe she had settled in. Myself, my brother and sister cannot fault the staff and home in anybody.
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Review from Betty L (Wife of Resident) published on 14 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is receiving the best possible care available. As a family we consider ourselves so fortunate to have been able to come under the caring facilities of Buckland Court. During his stay we are receiving only the kindest of efficient care possible under the circumstances. We could not ask for
more and appreciate all the home offers.
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Review from Brian A (Son of Resident) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I cannot speak highly enough for the home and the brilliant staff who work and run it. It is a big decision to place a parent in a home but have no fear here. They very soon settle in and love it. Nothing is too much trouble and the efforts put in by the staff is second to none. We highly
recommend it here. So, so relaxing when we visit, home from home comforts. A plus on everything.
Reply from Sue Tiller, Home Manager at Buckland Court

Thank you for taking the time to submit such a lovely comment, I will pass on your kind words to my colleagues here at our home.

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Review from Allan B (Son of Resident) published on 11 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very good, seem very caring. Rooms very small but ok (kept very clean). They have been decorating the inside a lot, much better). I am happy that my father is here and looked after his needs and welfare very well. Thank you Buckland Court. I think Buckland Court is run very well. We visit quite
a lot and the staff are always busy and always talk to you. I have asked the Manager for a larger room when one is available.
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Current Review Score: 9.1 (9.130)

Overview of Review Score

The Review Score of 9.1 (9.130) out of 10 for Buckland Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.130 for Buckland Court is calculated as follows: ( (56 Excellents x 5) + (58 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 131 Ratings = 4.13
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Buckland Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jun 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (7)

Carol

Carol Wootton

Job Title: Home Manager Joined: 2009

Carol joined the Trust in 2009 and has worked in the care sector for 17 years. Carol started working as a carer at the age of 17 after completing her work experience at the age of 14 in a care home. She enjoyed spending time with the elderly so much and really felt that she could help by making a difference in people’s lives.


Carol has a Level 3 in Effective Management, a Level 5 Diploma in Leadership for Health and Social Care, Adults Residential Management and in her spare time she likes reading, going to the gym and walking.


An interesting fact about Carol is that in 2017, she took part in a sensory challenge where she was blindfolded for 7 hours! Carol arranged this with support from the Wiltshire Blind Society and had the opportunity to talk on Wiltshire Sound radio. As part of this, she raised money for the residents' amenities fund and for Wiltshire Sound.

Dawn

Dawn Bialan

Job Title: Deputy Manager Joined: 2025

Dawn joined Buckland Court as Deputy Manager in June 2025. Dawn has worked in Health and Social Care for over 30 years starting as a care assistant.


Dawn has completed her NVQ 3 in Health and Social Care, Advanced Management Certificate Level 5 and is currently working towards CIPD Level 7 in Strategic People Management.


Person centred care is at the heart of Dawn’s principles, driving her approach in delivering compassionate, effective, and personalised care to each and every individual resident.


In her spare time, Dawn loves spending time with her family, friends and four dogs, travelling, and walking!

Nicky

Nicky Riggs

Job Title: Care Leader Joined: 2009

Nicky Riggs is Care Leader at Buckland Court. She joined OSJCT in 2009 and has worked her way up to Head of Care.
Starting off as Carer, Nicky felt a sense of belonging and felt like she was making a real difference in the residents' lives.
After a couple of years, Nicky was given the opportunity to become Shift Leader which she really enjoyed. A few years after that Nicky then became Care Leader which entailed guiding new members of staff and organising shifts, liaising with multi-disciplinary teams, attending reviews, and supervising staff members.
Nicky enjoys her role and says it can vary from assisting the Home Manager to budgeting, recruitment, occupancy and rotas. The role also includes giving care, assisting with feeding, dependency paperwork and updating care plans.
Nicky says that Buckland Court feels like an extension of her family and that includes both staff and residents.

Gemma

Gemma Walker

Job Title: Care Leader Joined: 2010

Gemma has been working for the Trust for nearly 10 years and is also the Dementia Lead for Buckland Court. Gemma feels like a part of the family working at Buckland Court and knows that it’s a place of work where she belongs. Gemma is passionate about caring for the residents and is always smiling and ready to face any challenges that may arise. Gemma has helped support many fabulous outings with the residents, but her favourite has to be the Trust's Christmas parties as Gemma loves Christmas. In Gemma’s spare time she likes to spend time with her family, 16 guinea pigs and 2 rabbits.

Leanne

Leanne Crompton

Job Title: Head Chef Joined: 2014

Leanne Crompton is the Head Chef at Buckland Court, and has worked for the Trust for 6 years.
She loves her job, as seeing the residents enjoying their food and socialising at mealtimes is really satisfying. They strive hard for inclusion at Buckland Court and this includes their meals. Leanne and her team work hard to make sure that the meals they make suit everyone's tastes and dietary requirements.
Outside of work, Leanne's husband and two children keep her busy, but she does find time to play in the local Netball team, and this helps her unwind and stay fit!

Billie

Billie Wicks

Job Title: Activities Co-ordinator Joined: 2025

Billie joined Buckland Court as Activities Co-ordinator in 2025. Previously, Billie worked as a Carer in a variety of settings including supporting people with mental health conditions.


Billie has not worked as an Activities Co-ordinator before and says that what she enjoys about the role is ensuring that the residents have fun. ‘They wait for me to arrive in the morning, and I love seeing the smiles on their faces when they see me.


‘I have developed a really good relationship with the residents at Buckland and tailor the weekly activities according to their choices, hobbies and interests.


‘What I enjoy about working at Buckland is that the staff are all really helpful and friendly.'

Amy

Amy Foster

Job Title: Administrator Joined: 2025

Amy joined Buckland Court in 2025. Previously, Amy has worked as a Carer and in retail.


‘What I like about the role is that Buckland is within walking distance of my home. I have grown really fond of the residents and love interacting with them and catching up with the staff.


'I have been made to feel really welcome at Buckland and have settled into the role well. The support and training I have received has been fantastic.'

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