Buckland Court

South Mill Road, Amesbury, Salisbury SP4 7HR
Review Us
9.4 82 Reviews
  • Buckland Court, Salisbury
Buckland Court is registered for fifty residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1135 – £1250
  • Self-Funded Residential Dementia Care: £1250 – £1295
  • RESPITE Self-Funded Residential Care: £1245 – £1355
  • RESPITE Self-Funded Residential Dementia Care: £1360 – £1425

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Buckland Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sandra Pocock (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (50)
9.4

Buckland Court has a Review Score of 9.4 (9.420) out of 10, based on 10 reviews in the last 2 years.
Over all time Buckland Court has 82 reviews.

Overall Experience
  • 48
  • 29
  • 5
  • 0
  • 0
Date Published
  • 82
  • 2
  • 6
  • 10
  • 72
Reviewer Connection to Buckland Court
  • 36
  • 15
  • 5
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 82, showing 81-82
Review from Tina R (Regular Volunteer) published on 14 September 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
I spent a day volunteering in this residential home. It was a lovely place to be involved with. The residents seemed happy and content and there was an air of care and friendliness at all times. The staff were hard working and very attentive to the ever changing needs of the residents. No one was
left out or sat unnoticed. Senior staff were quickly on hand to deal with even the slightly concern about any of the residents. Lovely, clean and there seemed like a never ending stream of food and refreshments being offered all day, to all. I particularly liked the interaction of the staff with the residents in the days social activities.

I came away feeling like this was an honest, caring and friendly residential home with very hardworking and contented staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fiona D (Friend of Resident) published on 12 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home manager and her staff were amazing, the level of care and friendliness was very good. Nothing was too much trouble. I called all times day and night and I was always greeted at the door with a smile and kind word. The staff were compassionate and considerate at all times. All the residents
seemed well cared for and happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.420)

Overview of Review Score

The Review Score of 9.4 (9.420) out of 10 for Buckland Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.420 for Buckland Court is calculated as follows: ( (56 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 119 Ratings = 4.42
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Buckland Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jun 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

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Meet the Team (7)

Carol

Carol Wootton

Job Title: Home Manager Joined: 2009

Carol joined the Trust in 2009 and has worked in the care sector for 17 years. Carol started working as a carer at the age of 17 after completing her work experience at the age of 14 in a care home. She enjoyed spending time with the elderly so much and really felt that she could help by making a difference in people’s lives.


Carol has a Level 3 in Effective Management, a Level 5 Diploma in Leadership for Health and Social Care, Adults Residential Management and in her spare time she likes reading, going to the gym and walking.


An interesting fact about Carol is that in 2017, she took part in a sensory challenge where she was blindfolded for 7 hours! Carol arranged this with support from the Wiltshire Blind Society and had the opportunity to talk on Wiltshire Sound radio. As part of this, she raised money for the residents' amenities fund and for Wiltshire Sound.

Dawn

Dawn Bialan

Job Title: Deputy Manager Joined: 2025

Dawn joined Buckland Court as Deputy Manager in June 2025. Dawn has worked in Health and Social Care for over 30 years starting as a care assistant.


Dawn has completed her NVQ 3 in Health and Social Care, Advanced Management Certificate Level 5 and is currently working towards CIPD Level 7 in Strategic People Management.


Person centred care is at the heart of Dawn’s principles, driving her approach in delivering compassionate, effective, and personalised care to each and every individual resident.


In her spare time, Dawn loves spending time with her family, friends and four dogs, travelling, and walking!

Nicky

Nicky Riggs

Job Title: Care Leader Joined: 2009

Nicky Riggs is Care Leader at Buckland Court. She joined OSJCT in 2009 and has worked her way up to Head of Care.
Starting off as Carer, Nicky felt a sense of belonging and felt like she was making a real difference in the residents' lives.
After a couple of years, Nicky was given the opportunity to become Shift Leader which she really enjoyed. A few years after that Nicky then became Care Leader which entailed guiding new members of staff and organising shifts, liaising with multi-disciplinary teams, attending reviews, and supervising staff members.
Nicky enjoys her role and says it can vary from assisting the Home Manager to budgeting, recruitment, occupancy and rotas. The role also includes giving care, assisting with feeding, dependency paperwork and updating care plans.
Nicky says that Buckland Court feels like an extension of her family and that includes both staff and residents.

Gemma

Gemma Walker

Job Title: Care Leader Joined: 2010

Gemma has been working for the Trust for nearly 10 years and is also the Dementia Lead for Buckland Court. Gemma feels like a part of the family working at Buckland Court and knows that it’s a place of work where she belongs. Gemma is passionate about caring for the residents and is always smiling and ready to face any challenges that may arise. Gemma has helped support many fabulous outings with the residents, but her favourite has to be the Trust's Christmas parties as Gemma loves Christmas. In Gemma’s spare time she likes to spend time with her family, 16 guinea pigs and 2 rabbits.

Leanne

Leanne Crompton

Job Title: Head Chef Joined: 2014

Leanne Crompton is the Head Chef at Buckland Court, and has worked for the Trust for 6 years.
She loves her job, as seeing the residents enjoying their food and socialising at mealtimes is really satisfying. They strive hard for inclusion at Buckland Court and this includes their meals. Leanne and her team work hard to make sure that the meals they make suit everyone's tastes and dietary requirements.
Outside of work, Leanne's husband and two children keep her busy, but she does find time to play in the local Netball team, and this helps her unwind and stay fit!

Billie

Billie Wicks

Job Title: Activities Co-ordinator Joined: 2025

Billie joined Buckland Court as Activities Co-ordinator in 2025. Previously, Billie worked as a Carer in a variety of settings including supporting people with mental health conditions.


Billie has not worked as an Activities Co-ordinator before and says that what she enjoys about the role is ensuring that the residents have fun. ‘They wait for me to arrive in the morning, and I love seeing the smiles on their faces when they see me.


‘I have developed a really good relationship with the residents at Buckland and tailor the weekly activities according to their choices, hobbies and interests.


‘What I enjoy about working at Buckland is that the staff are all really helpful and friendly.'

Amy

Amy Foster

Job Title: Administrator Joined: 2025

Amy joined Buckland Court in 2025. Previously, Amy has worked as a Carer and in retail.


‘What I like about the role is that Buckland is within walking distance of my home. I have grown really fond of the residents and love interacting with them and catching up with the staff.


'I have been made to feel really welcome at Buckland and have settled into the role well. The support and training I have received has been fantastic.'

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