Coombe End Court, Marlborough, Wiltshire
Coombe End Court, Marlborough, Wiltshire
Coombe End Court, Marlborough, Wiltshire

Coombe End Court is located on the outskirts of Marlborough, a historic market town with plenty of shops, offering residential, dementia and respite care services.

The home underwent a major refurbishment in 2016 and now boasts a separate dementia care household, incorporating elements of best practice dementia design to support its residents living with dementia.

As part of the refurbishment, a new café, cinema and shop were added to bring the heart of the home to life, with lounges and the hair salon also being updated for resident comfort and relaxation.

Spacious bedrooms with en-suite facilities look out onto landscaped gardens, and the team of staff are on hand at all times to ensure every resident continues to be as independent as they can be.

There is a varied programme of events, activities and outings where residents can continue to pursue their hobbies and interests and also try some new things out.

Residents are encouraged to participate in gardening, arts and crafts and light exercise classes so that they get the best out of every day.

Group: The Orders of St John Care Trust

Person in charge: Mandy Palfrey (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Coombe End Court is situation on the main A4 London Road, approximately one mile from Marlborough town centre.

Visiting:

Visitors are welcome any time.

Parking:

There is plenty of parking available at both the front and the rear of the home.

Latest Care Quality Commission* Report on Coombe End Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Coombe End Court has a Review Score of 8.3 (8.283)

The Review Score of 8.3 (maximum of 10) for Coombe End Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Coombe End Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.2 for Coombe End Court is calculated as follows: ( (52 Excellents x 5) + (96 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 165 Ratings = 4.2

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.083 Points relating to the number of positive Reviews for Coombe End Court is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Coombe End Court?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Coombe End Court

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    5
  • Resident / Service User
    2
  • Wife of Resident/Service User
    1

My only concern is the level of staffing which does not appear to be adequate.

How likely would you be to recommend Coombe End Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All the staff have extremely attentive and caring concerning my father. We always receive a warm welcome and know that he is in professional and responsible hands throughout his care with you.
However, just over the weekends - obtaining entrance has proved difficult- hopefully, this can be remedied in time.

How likely would you be to recommend Coombe End Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home has a very caring attitude to its residents. The staff are well trained and very understanding of all forms of dementia. The management team is new but has established itself quickly and work together well. The entertainment team work hard to alleviate boredom and all staff get to know the residents and their needs efficiently in a friendly and dignified way. The down sides have been a number of agency staff have not been as efficient as the permanent ones, but this has been identified and new staff appointed to avoid this occurring. The home feels like a family.

How likely would you be to recommend Coombe End Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother became a resident of the home and was made most welcome and settled in quickly.
Unfortunately, she was taken very ill one night and I am very impressed with the swift response to her problem and the professional way the hospital was called for.
On her return, she was really pleased with the welcome she received. She loved the cake on her birthday too.

How likely would you be to recommend Coombe End Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Friendly and approachable staff and someone always on hand to give advice, support, answer questions etc. Always cheerful and helpful and all know my father's name and address him by it. Open and light environment for residents, coffee maiking facilities available in the dining rooms and a cafe for anyone's use on the ground floor, leading into the garden.
Rooms are spacious and well laid out, all with en-suite facilities. Never heard one complaint about the food!

How likely would you be to recommend Coombe End Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I love the manager she is excellent of the highest order. A great home, entertaining with wonderful carers who have given over their lives for the good of the residents.

How likely would you be to recommend Coombe End Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

I am very happy I got the help and support I need.

How likely would you be to recommend Coombe End Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My husband has been in Coombe End for almost a year now and during this time I have seen nothing but kindness shown to the residents by the staff. The one concern I had was lack of activities and this has now been addressed and plenty is going on for residents if they wish to participate. Overall I think the care and consideration shown to residents is first class. Coombe End is currently undergoing a makeover which should make things even better for the residents and visitors. It is a home I would recommend.

How likely would you be to recommend Coombe End Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I am happy with all aspects of care that is being prolonged for my mother. I am told that she is no trouble and easy to look after although she has lost weight over the first few months. This is to be expected due to her condition.

How likely would you be to recommend Coombe End Court? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sometimes enough staff in the lounge, sometimes no staff and one has to look for one, could take a while to find one.
Night staff can be a bit rough when handling patients. Agency staff not very helpful.

How likely would you be to recommend Coombe End Court? Unlikely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Elaine Andrews, Home Manager at Coombe End Court responded to this review on 21 Jan 2016:

Thank you for taking the time to write a review. I would like to reassure you that we have recently recruited several more team members and now have more staff working at Coombe End than ever. Please don't hesitate to come and talk to me about any concerns you may have next time you're visiting the home.

The biggest problem is that the right hand doesn't never seem to talk to the left hand, so therefore getting information is very difficult at times. Another annoying concern is the problem of getting in and out at times, as you can wait sometimes 10-12 minutes just to gain access. Apart from these two problems I can only praise the ways this home is run and managed.

How likely would you be to recommend Coombe End Court? Don't know

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Elaine Andrews, Home Manager at Coombe End Court responded to this review on 19 Jan 2016:

Thank you for taking the time to leave a review. I am pleased to hear that you are happy with the running and management of Coombe End Court. During 8.00am – 7.30pm our admin team cover the reception desk, we are also currently interviewing for a weekend receptionist, which should hopefully solve any access problems. If at any time you require any information relating to your mother’s care, please do not hesitate to speak to the Care Leader, Head of Care on duty or indeed myself. I am of course more than happy to discuss this with you further next time you visit the home.

The care home is overall good, but my mother lost a skirt and top which I have been trying to get back for the last month with no luck. It seems no one can find them. Even though they were both clearly marked.
I will be seeking compensation for these items.

How likely would you be to recommend Coombe End Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Elaine Andrews, Home Manager at Coombe End Court responded to this review on 19 Jan 2016:

Thank you for taking the time to submit a comment. I am pleased that you are happy with the care your mother receives here at Coombe End Court. We have searched high and low for the missing items of clothing, unfortunately with no luck and I can only apologise. If you would like to replace the skirt and top, we will of course be more than happy to reimburse you accordingly.

If you wish to discuss anything further, my door is always open.

Both parents are residents at Coombe End Court and I am constantly grateful that they are so happy and well cared for. The overall care is superb, the staff are friendly and welcoming and both parents are totally settled and "at home".

How likely would you be to recommend Coombe End Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Father is being taken care of in a very good way. A lot of personal attention! he is as happy in Coombe End Court as he can be at this stage in life. I am very satisfied with all the care and attention.

How likely would you be to recommend Coombe End Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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