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Coombe End Court

London Road, Marlborough, Wiltshire SN8 2AP
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Staff members are lovely and very helpful. Always clean and tidy.Gillian F(Resident / Service User)
Coombe End Court, Marlborough
A very friendly and welcoming home. Always clean and tidy and there are lots of smiles.Trevor G(Son of Resident/Service User)
Coombe End Court, Marlborough
Coombe End Court, Marlborough

Coombe End Court is located on the outskirts of Marlborough, a historic market town with plenty of shops, offering residential, dementia and respite care services.

The home underwent a major refurbishment in 2016 and now boasts a separate dementia care household, incorporating elements of best practice dementia design to support its residents living with dementia.

As part of the refurbishment, a new café, cinema and shop were added to bring...  

Care Provided by Coombe End Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,485 - £1,610£1,630 - £1,780
Residential Dementia Care£1,630 - £1,730£1,800 - £1,885
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Coombe End Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kelly-Marie Edwards(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visitors are welcome any time.

Parking

  • There is plenty of parking available at both the front and the rear of the home.

Coombe End Court Reviews (83)

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9.6

Coombe End Court has a Review Score of 9.6 (9.550) out of 10, based on 17 reviews in the last 2 years. Over all time Coombe End Court has 83 reviews.

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Showing 83 reviews matching selected criteria
Review from P H (Daughter of Resident) published on 24 April 2023 Submitted via Postal Card
Overall Experience

My mother has been at Coombe End Court for 7 years! She is comfortable, well looked after and loved by the loyal staff. The staff treat both my mum and me with respect. I feel well informed and understood about my 'wants' for my mum. It is not an easy job on a dementia unit but the home understands the needs of its residents! The activities team are also excellent and brings fun and smiles to the home.

Reply from Rowen Campbell, on behalf of the team at Coombe End Court

Thank you for taking the time to write us a review, and for your kind words. I'm glad your mother is settled with us - 7 years! I'm glad too that you have a good relationship with our team at Coombe End Court. If there is anything else we can do for you or your mother, please just ask.

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Review from P S (Friend of Resident) published on 24 April 2023 Submitted via Postal Card
Overall Experience

Today is the third time I have been to see my friend and each time I have been very impressed. I have been to the day room, her room and the cafe with her and chatted with a few of the staff who have been pleasant and friendly, everywhere is clean and cheerful.

Reply from Rowen Campbell, on behalf of the team at Coombe End Court

Thank you for taking the time to write us a review. I'm glad to hear that your friend is happy with us at Coombe End Court. I'll make sure the team sees your feedback as I know they appreciate it.

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Review from Trevor G (Son of Resident) published on 9 January 2023 Submitted via Postal Card
Overall Experience

A very friendly and welcoming home. Always clean and tidy and there are lots of smiles.

Reply from Freya Higgs, Marketing Administrator at Coombe End Court

Thanks for your feedback. I will pass this on to our team.

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Review from V D (Wife of Resident) published on 6 December 2022 Submitted via Postal Card
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The care given to my husband has always been very good, and the staff are always helpful and caring to myself and my family. My husband is very happy and enjoys the activities that the entertainment staff provide.

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Review from A F (Son of Resident) published on 6 December 2022 Submitted via Postal Card
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Staff are always welcoming and supportive. Kind and patient with mum. Good at communicating when issues arise. Friendly and compassionate atmosphere in the home.

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Review from Margaret J (Resident / Service User) published on 6 December 2022 Submitted via Postal Card
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I have been very happy since I arrived two months ago. Everybody is very caring and cooperative. Nothing is too much trouble day or night.

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Review from Thomas C (Husband of Resident) published on 1 December 2022 Submitted via Postal Card
Overall Experience

Very happy with the care and support you provide for my wife. She seems to have been happy in this house.

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Review from Margaret D (Sister of Resident) published on 16 November 2022 Submitted via Postal Card
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My sister seems to be well looked after. She enjoys the activities, she tells me she enjoys the food and quite happy!

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Review from Jayne M (Daughter of Resident) published on 16 November 2022 Submitted via Postal Card
Overall Experience

All the staff are really friendly and helpful. They all treat my Mum with great respect and affection. We are all very happy with the arrangement - which we wouldn't be if Mum was unhappy.

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Review from Elizabeth J (Resident / Service User) published on 1 November 2022 Submitted via Postal Card
Overall Experience
I'm feeling ok living here, I just worry that I don't remember things and I have to keep asking questions.
I miss having a cat of my own but love the housecat.

I like being with other people, not on my own.

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Review from Christine R (Daughter of Resident) published on 20 October 2022 Submitted via Postal Card
Overall Experience
My mother has recently moved to Coombe End Court Care Home and living in Australia has meant I've been unable to see Mum for three and a half years or see her new home due to Covid. I state emphatically that I will be returning to Australia feeling very comforted and reassured by the level of care, support and kindness Mum is receiving. She is in the right place.

Thank you for making me feel most welcome when visiting.

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Review from Teresa D (Daughter of Resident) published on 15 September 2022 Submitted via Postal Card
Overall Experience

My mother is extremely well cared for by friendly and caring staff. I feel the staff go beyond their duties to help and to make Mum's life here as most enjoyable as it can be. Nothing is ever too much trouble and, as a relative, I'm always welcomed and kept up to date with Mum's needs. A happy, caring place - the next best thing to home.

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Review from Lyn P (Wife of Resident) published on 5 September 2022 Submitted via Postal Card
Overall Experience

Actually, my husband has been here for seven years but I'm writing this in August 2022. Very pleased with everything generally and staff are good with my husband who needs a lot of care. Front of house are always super when I arrive. He doesn't do any activities so cannot comment.

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Review from Alison G (Daughter of Resident) published on 5 September 2022 Submitted via Postal Card
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My mother has just turned 100 years old and has lived at Coombe End Court Care Home for five years. The staff are very caring and look after her well - she is very happy. The staff are very accommodating and make me feel very welcome whenever I visit - my mother has recently enjoyed an activity where an ex-racehorse visited the residents and I was able to enjoy the experience with her which we both loved.

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Review from C G (Resident / Service User) published on 27 October 2021 Submitted via Postal Card
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Nice place to live, good food, lots of choice, I have made lots of friends.

Staff are very friendly.

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Review from Alan B (Resident / Service User) published on 27 October 2021 Submitted via Postal Card
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I am very happy here. Lots of fun, made good friends. I enjoy the activities.

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Review from N C (Resident / Service User) published on 3 September 2020 Submitted via Postal Card
Overall Experience

The staff is very friendly, respectful, and helpful. The management's primary concern is always for the safety of the residents. The management has been extremely helpful in my dealings and communication with other agencies.

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Review from Sarah L (Friend of Resident) published on 3 August 2020 Submitted via Website
Overall Experience

A home from home for all the residents! Being able to pop into the in house shop, to having a pamper in the hair salon and enjoying a cup of tea and piece of cake in the cafe! All-day to day needs and wants are taken care of by the fantastic teams that keep the home running 24-hours and day 7-days a week. The care team, work tirelessly ensuring the needs of the residents are met, this is helped by the outstanding work done by the kitchen team, housekeeping team and day centre/activities team. Management is very approachable and holds a friendly open-door policy ensuring any queries or concerns are answered and dealt with accordingly. Overall, a beautiful home with happy residents and staff.

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Review from Betty R (Daughter of Resident) published on 21 July 2020 Submitted via Postal Card
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Thank you to all the staff. My mother has been very happy since moving into Coombe End Court and nothing is too much trouble for the staff.

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Review from M C (Daughter of Resident) published on 5 June 2020 Submitted via Postal Card
Overall Experience
My father is very well looked after. He is now safe at Coombe End Court after living alone. The staff have helped him settle in well, allowing him to be independent, but helping when needed. The facilities are second to none and there is always something to do.

I am always informed by the staff of any changes in my father, e.g. illness, falls, immediately. I am very happy that my father is at Coombe End Court.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 May 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (9)

Accreditations

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Meet the Team (3)

Hannah Mason
Hannah MasonJob Title:Home ManagerJoined: 2018

Hannah has worked in Health and Social Care since the age of 16, starting her career as a carer in a small residential home. From the very beginning, Hannah realised that supporting and caring for elderly people was something she was truly passionate about.

Hannah went on to study Health and Social Care at Level 3 and quickly progressed within the care sector. Throughout her career, she has worked in a variety of roles, including Care Assistant, Night Care Assistant, and Senior Care Assistant. Hannah remained in a Senior Care Assistant role for around eight years, during which time she expanded her knowledge, developed her leadership skills, and completed her QCF Level 5 in Health and Social Care.

In 2018, Hannah joined The Orders of St John and was later appointed as Deputy Home Manager, continuing to build her experience across a range of homes and services. This provided her with a wealth of experience and a broad range of skills to support different care settings and individual needs.

In 2023, Hannah was appointed as Home Manager and has since also supported other homes from a Peripatetic perspective. Hannah is extremely passionate about sharing her experience with others, supporting teams to embed compliance, and driving continuous improvements in standards of care.

Most recently, Hannah has completed her Level 7 qualification, further strengthening her leadership and management expertise within the Health and Social Care sector.

Vanessa Coles
Vanessa ColesJob Title:Care LeaderJoined: 2013

Vanessa has always worked in healthcare, with some years with the ambulance service before joining the Trust and Coombe End Court. She started as a carer and soon found she was learning more skills and was promoted.

Vanessa loves how supportive the team at Coombe End Court is, getting to know the residents and listening to all their fascinating life stories. Getting to know the residents’ families is also very important to Vanessa so that they feel able to come to her if ever they need anything.

Mariza Das Dores Borges
Mariza Das Dores BorgesJob Title:BursarJoined: 2024

Mariza has been at Coombe End Court since 2024.

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