
Staff members are lovely and very helpful. Always clean and tidy.Gillian F(Resident / Service User)

A very friendly and welcoming home. Always clean and tidy and there are lots of smiles.Trevor G(Son of Resident/Service User)


Staff members are lovely and very helpful. Always clean and tidy.Gillian F(Resident / Service User)

A very friendly and welcoming home. Always clean and tidy and there are lots of smiles.Trevor G(Son of Resident/Service User)


Coombe End Court is located on the outskirts of Marlborough, a historic market town with plenty of shops, offering residential, dementia and respite care services.
The home underwent a major refurbishment in 2016 and now boasts a separate dementia care household, incorporating elements of best practice dementia design to support its residents living with dementia.
As part of the refurbishment, a new café, cinema and shop were added to bring...
Care Provided by Coombe End Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Coombe End Court for full pricing details and T&Cs.
Contact Coombe End Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Kelly-Marie Edwards(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visitors are welcome any time.
Parking
- There is plenty of parking available at both the front and the rear of the home.
Coombe End Court Reviews (83)
Coombe End Court has a Review Score of 9.6 (9.550) out of 10, based on 17 reviews in the last 2 years.
Over all time Coombe End Court has 83 reviews.
My mother has been at Coombe End Court for 7 years! She is comfortable, well looked after and loved by the loyal staff. The staff treat both my mum and me with respect. I feel well informed and understood about my 'wants' for my mum. It is not an easy job on a dementia unit but the home understands the needs of its residents! The activities team are also excellent and brings fun and smiles to the home.
Thank you for taking the time to write us a review, and for your kind words. I'm glad your mother is settled with us - 7 years! I'm glad too that you have a good relationship with our team at Coombe End Court. If there is anything else we can do for you or your mother, please just ask.
Today is the third time I have been to see my friend and each time I have been very impressed. I have been to the day room, her room and the cafe with her and chatted with a few of the staff who have been pleasant and friendly, everywhere is clean and cheerful.
Thank you for taking the time to write us a review. I'm glad to hear that your friend is happy with us at Coombe End Court. I'll make sure the team sees your feedback as I know they appreciate it.
A very friendly and welcoming home. Always clean and tidy and there are lots of smiles.
Thanks for your feedback. I will pass this on to our team.
The care given to my husband has always been very good, and the staff are always helpful and caring to myself and my family. My husband is very happy and enjoys the activities that the entertainment staff provide.
Staff are always welcoming and supportive. Kind and patient with mum. Good at communicating when issues arise. Friendly and compassionate atmosphere in the home.
I have been very happy since I arrived two months ago. Everybody is very caring and cooperative. Nothing is too much trouble day or night.
Very happy with the care and support you provide for my wife. She seems to have been happy in this house.
My sister seems to be well looked after. She enjoys the activities, she tells me she enjoys the food and quite happy!
All the staff are really friendly and helpful. They all treat my Mum with great respect and affection. We are all very happy with the arrangement - which we wouldn't be if Mum was unhappy.
I miss having a cat of my own but love the housecat.
I like being with other people, not on my own.
Thank you for making me feel most welcome when visiting.
My mother is extremely well cared for by friendly and caring staff. I feel the staff go beyond their duties to help and to make Mum's life here as most enjoyable as it can be. Nothing is ever too much trouble and, as a relative, I'm always welcomed and kept up to date with Mum's needs. A happy, caring place - the next best thing to home.
Actually, my husband has been here for seven years but I'm writing this in August 2022. Very pleased with everything generally and staff are good with my husband who needs a lot of care. Front of house are always super when I arrive. He doesn't do any activities so cannot comment.
My mother has just turned 100 years old and has lived at Coombe End Court Care Home for five years. The staff are very caring and look after her well - she is very happy. The staff are very accommodating and make me feel very welcome whenever I visit - my mother has recently enjoyed an activity where an ex-racehorse visited the residents and I was able to enjoy the experience with her which we both loved.
Staff are very friendly.
I am very happy here. Lots of fun, made good friends. I enjoy the activities.
The staff is very friendly, respectful, and helpful. The management's primary concern is always for the safety of the residents. The management has been extremely helpful in my dealings and communication with other agencies.
A home from home for all the residents! Being able to pop into the in house shop, to having a pamper in the hair salon and enjoying a cup of tea and piece of cake in the cafe! All-day to day needs and wants are taken care of by the fantastic teams that keep the home running 24-hours and day 7-days a week. The care team, work tirelessly ensuring the needs of the residents are met, this is helped by the outstanding work done by the kitchen team, housekeeping team and day centre/activities team. Management is very approachable and holds a friendly open-door policy ensuring any queries or concerns are answered and dealt with accordingly. Overall, a beautiful home with happy residents and staff.
Thank you to all the staff. My mother has been very happy since moving into Coombe End Court and nothing is too much trouble for the staff.
I am always informed by the staff of any changes in my father, e.g. illness, falls, immediately. I am very happy that my father is at Coombe End Court.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 May 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Coombe End Court.
There are no upcoming events for Coombe End Court.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Coombe End Court.
Meet the Team (3)

Hannah has worked in Health and Social Care since the age of 16, starting her career as a carer in a small residential home. From the very beginning, Hannah realised that supporting and caring for elderly people was something she was truly passionate about.
Hannah went on to study Health and Social Care at Level 3 and quickly progressed within the care sector. Throughout her career, she has worked in a variety of roles, including Care Assistant, Night Care Assistant, and Senior Care Assistant. Hannah remained in a Senior Care Assistant role for around eight years, during which time she expanded her knowledge, developed her leadership skills, and completed her QCF Level 5 in Health and Social Care.
In 2018, Hannah joined The Orders of St John and was later appointed as Deputy Home Manager, continuing to build her experience across a range of homes and services. This provided her with a wealth of experience and a broad range of skills to support different care settings and individual needs.
In 2023, Hannah was appointed as Home Manager and has since also supported other homes from a Peripatetic perspective. Hannah is extremely passionate about sharing her experience with others, supporting teams to embed compliance, and driving continuous improvements in standards of care.
Most recently, Hannah has completed her Level 7 qualification, further strengthening her leadership and management expertise within the Health and Social Care sector.

Vanessa has always worked in healthcare, with some years with the ambulance service before joining the Trust and Coombe End Court. She started as a carer and soon found she was learning more skills and was promoted.
Vanessa loves how supportive the team at Coombe End Court is, getting to know the residents and listening to all their fascinating life stories. Getting to know the residents’ families is also very important to Vanessa so that they feel able to come to her if ever they need anything.

Mariza has been at Coombe End Court since 2024.
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