Coombe End Court

London Road, Marlborough SN8 2AP
Review Us
9.6 79 Reviews
  • Coombe End Court, Marlborough
Coombe End Court is located on the outskirts of Marlborough, a historic market town with plenty of shops, offering residential, dementia and respite care services.

The home underwent a major refurbishment in 2016 and now boasts a separate dementia care household, incorporating elements of best practice dementia design to support its residents living with dementia.

As part of the refurbishment, a new café, cinema and shop were added to bring the heart of the home to life, with lounges and the hair salon also being updated for resident comfort and relaxation.

Spacious bedrooms with en-suite facilities look out onto landscaped gardens, and the team of staff are on hand at all times to ensure every resident continues to be as independent as they can be.

There is a varied programme of events, activities and outings where residents can continue to pursue their hobbies and interests and also try some new things out. Daily social activities include:

•       Gardening
•       Singing and musical entertainment
•       Visits from local farms, birds of prey and Alpaca's
•       Arts and crafts
•       Cream teas
•       Trips to the local Wildlife centre
•       Birthday parties
•       Board game competitions and quizzes
•       Keep fit and light exercises

*Community and Family Events*
Telephone 01672 512075 to book, or you are welcome to turn up

Thursday Coffee mornings: 10pm - 11:30pm
Christmas Fair, Saturday 8th December 2.00-5.00pm

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1430 – £1550
  • Self-Funded Residential Dementia Care: £1570 – £1665
  • RESPITE Self-Funded Residential Care: £1570 – £1715
  • RESPITE Self-Funded Residential Dementia Care: £1735 – £1815

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Coombe End Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kelly-Marie Edwards (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors are welcome any time.

Parking

  • There is plenty of parking available at both the front and the rear of the home.

9.6

Coombe End Court has a Review Score of 9.6 (9.635) out of 10, based on 16 reviews in the last 2 years.
Over all time Coombe End Court has 79 reviews.

Overall Experience
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Date Published
  • 79
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Reviewer Connection to Coombe End Court
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Total of 79, showing 41-60
Review from Sharna M (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the consistency of the staff, family feel at ease seeing the same faces as do service users. Mum is happy here which makes us happy she is also safer here and on-call service if needed, rests my mind. All the staff seem since helpful and friendly. It is always pleasant to visit mum here. Thank
you you are all wonderful.
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Review from C L (Stepdaughter of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is only my 2nd visit so I am not in a position to comment but my stepfather seems happy.
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Review from June B (Sister of Resident) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friendly atmosphere. Day Centre very caring staff, happy and friendly atmosphere. Comfortable surroundings, lovely outlook from the lounge.
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Review from Sally S (Wife of Resident) published on 17 April 2019 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Beautiful building and gardens. Clean and good atmosphere. Nurses are kind and willing but unable to give quality of care due to short staffing.
Some of the night staff are unwilling and seemed to lack experience, resulting in the failure of the conveen and wet beds.
My husband needed help with the
toilet, transfers in/out bed. Long delays in answering the buzzer resulting in a fall and embarrassment.
The best part of the day is Daycare which provides superior care.
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Review from Jacqueline M (Sister of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home very good and my brother well looked after.
He seems very happy here.
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Review from Colin W (Brother of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very pleased that my brother is well looked after and he looks well cared for.
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Review from E L (Daughter of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly, always seem busy.
Residents kept clean and tidy.
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Review from Marilyn C (Daughter of Resident) published on 27 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family think that this care home is really very good for our mother. The carers treat my mother very good. Very good meals and also very clean.
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Review from Mandy D (Friend of Resident) published on 14 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my friend and the care home Coombe End Court have a lot of activities. My friend enjoys the food and the variety.
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Review from P C (Granddaughter of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very friendly and helpful. My grandmother is always clean and she has her hair done here and looks very nice. The food is always a good variety.
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Review from Louise W (Daughter of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love visiting my Mum at Coombe End Court. There is such a nice atmosphere. The staff are amazing. The food caters for all and always looks appetising. The main reasons for choosing the home was based upon how social everyone is, that wants to be, and the activities available to the residents. My Mum
is always saying that it feels like a first class hotel. Thank you.
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Review from D A (Resident) assisted by family/friend published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the home is very good.
The staff are nice and friendly and I have been made to feel very welcome.
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Review from T J (Friend of Resident) published on 5 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my friend at Coombe End Court every week. Each time I visit I get a lovely welcome from the receptionist. My friend who I visit is always telling me how happy he is at the home. The staff are friendly and cheery, management is approachable and very helpful, and it’s a pleasure to visit.
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Review from I N (Resident) assisted by family/friend published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I love coming down to the day centre. There's always something to do. The staff are friendly and are always happy to help. I have made many friends here and enjoy living here.
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Review from Gillian N (Friend of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly when I visit, the home is clean and welcoming, my friend is well cared for and happy and settled.
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Review from S J (Resident) assisted by family/friend published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the home is lovely and I don't have one bad thing about this home.
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Review from B H (Resident) assisted by family/friend published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is good and I love meeting new people.
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Review from R W (Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I get the way I want to be treated and that's what I like about this home. It's friendly and chilled.
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Review from C W (Resident) assisted by family/friend published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very good. Everyone here is so caring.
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Review from T W (Resident) assisted by family/friend published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love to watch tv and my coffee. I love the company I get and my big chats. It is always amazing to have my family to visit.
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Current Review Score: 9.6 (9.635)

Overview of Review Score

The Review Score of 9.6 (9.635) out of 10 for Coombe End Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.635 for Coombe End Court is calculated as follows: ( (128 Excellents x 5) + (53 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 189 Ratings = 4.635
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coombe End Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

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Meet the Team (3)

Kelly

Kelly Edwards

Job Title: Home Manager Joined: 2014

Kelly had eight years of experience in Health and Social Care when she joined the Trust and Coombe End Court in early 2014, and she has achieved her Level 5 qualification in Health and Social Care. Kelly’s focus in her role as Home Manager is to ensure that all residents and staff are happy, and she believes the two go hand in hand.


Out of work, Kelly is the captain of her local netball team, and she also runs.

Vanessa

Vanessa Coles

Job Title: Care Leader Joined: 2013

Vanessa has always worked in healthcare, with some years with the ambulance service before joining the Trust and Coombe End Court. She started as a carer and soon found she was learning more skills and was promoted.


Vanessa loves how supportive the team at Coombe End Court is, getting to know the residents and listening to all their fascinating life stories. Getting to know the residents’ families is also very important to Vanessa so that they feel able to come to her if ever they need anything.

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Mariza Das Dores Borges

Job Title: Bursar Joined: 2024

Mariza has been at Coombe End Court since 2024.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coombe End Court to verify any information. View our terms and conditions. Coombe End Court has an Enhanced Service - more info.