
Staff members are lovely and very helpful. Always clean and tidy.Gillian F(Resident / Service User)

A very friendly and welcoming home. Always clean and tidy and there are lots of smiles.Trevor G(Son of Resident/Service User)


Staff members are lovely and very helpful. Always clean and tidy.Gillian F(Resident / Service User)

A very friendly and welcoming home. Always clean and tidy and there are lots of smiles.Trevor G(Son of Resident/Service User)


Coombe End Court is located on the outskirts of Marlborough, a historic market town with plenty of shops, offering residential, dementia and respite care services.
The home underwent a major refurbishment in 2016 and now boasts a separate dementia care household, incorporating elements of best practice dementia design to support its residents living with dementia.
As part of the refurbishment, a new café, cinema and shop were added to bring...
Care Provided by Coombe End Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Coombe End Court for full pricing details and T&Cs.
Contact Coombe End Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Kelly-Marie Edwards(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visitors are welcome any time.
Parking
- There is plenty of parking available at both the front and the rear of the home.
Coombe End Court Reviews (83)
Coombe End Court has a Review Score of 9.6 (9.550) out of 10, based on 17 reviews in the last 2 years.
Over all time Coombe End Court has 83 reviews.
The home is good and I love meeting new people.
I get the way I want to be treated and that's what I like about this home. It's friendly and chilled.
The home is very good. Everyone here is so caring.
I love to watch tv and my coffee. I love the company I get and my big chats. It is always amazing to have my family to visit.
I think the home is reasonable.
The home is good.
The cleanliness is good and all the staff and the staff are lovely.
Everyone is kind. I get help when I need and I have met nice people here.
Extremely friendly home, all staff really care for the clients and make it as homely as possible. My mother in law stayed for the first time in June and really enjoyed her self so much so she didn't want to come home!
I like Coombe End Court because it is friendly and sociable. The home is very welcoming.
Every time I visit, I always receive a warm welcome. There is always lots of activities going on, including visits from a variety of animals. Staff are dedicated and always ensure the residents have the best care. It’s nice to see management around the home chatting with residents including their families and friends. One of the nicest and friendliest care homes I have visited.
My only concern is the level of staffing which does not appear to be adequate.
However, just over the weekends - obtaining entrance has proved difficult- hopefully, this can be remedied in time.
Unfortunately, she was taken very ill one night and I am very impressed with the swift response to her problem and the professional way the hospital was called for.
On her return, she was really pleased with the welcome she received. She loved the cake on her birthday too.
Rooms are spacious and well laid out, all with en-suite facilities. Never heard one complaint about the food!
I am very happy I got the help and support I need.
Night staff can be a bit rough when handling patients. Agency staff not very helpful.
Thank you for taking the time to write a review. I would like to reassure you that we have recently recruited several more team members and now have more staff working at Coombe End than ever. Please don't hesitate to come and talk to me about any concerns you may have next time you're visiting the home.
I will be seeking compensation for these items.
Thank you for taking the time to submit a comment. I am pleased that you are happy with the care your mother receives here at Coombe End Court. We have searched high and low for the missing items of clothing, unfortunately with no luck and I can only apologise. If you would like to replace the...
My husband has been in Coombe End for almost a year now and during this time I have seen nothing but kindness shown to the residents by the staff. The one concern I had was lack of activities and this has now been addressed and plenty is going on for residents if they wish to participate. Overall I think the care and consideration shown to residents is first class. Coombe End is currently undergoing a makeover which should make things even better for the residents and visitors. It is a home I would recommend.
The biggest problem is that the right hand doesn't never seem to talk to the left hand, so therefore getting information is very difficult at times. Another annoying concern is the problem of getting in and out at times, as you can wait sometimes 10-12 minutes just to gain access. Apart from these two problems I can only praise the ways this home is run and managed.
Thank you for taking the time to leave a review. I am pleased to hear that you are happy with the running and management of Coombe End Court. During 8.00am – 7.30pm our admin team cover the reception desk, we are also currently interviewing for a weekend receptionist, which should hopefully solve...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 May 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Coombe End Court.
There are no upcoming events for Coombe End Court.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Coombe End Court.
Meet the Team (3)

Hannah has worked in Health and Social Care since the age of 16, starting her career as a carer in a small residential home. From the very beginning, Hannah realised that supporting and caring for elderly people was something she was truly passionate about.
Hannah went on to study Health and Social Care at Level 3 and quickly progressed within the care sector. Throughout her career, she has worked in a variety of roles, including Care Assistant, Night Care Assistant, and Senior Care Assistant. Hannah remained in a Senior Care Assistant role for around eight years, during which time she expanded her knowledge, developed her leadership skills, and completed her QCF Level 5 in Health and Social Care.
In 2018, Hannah joined The Orders of St John and was later appointed as Deputy Home Manager, continuing to build her experience across a range of homes and services. This provided her with a wealth of experience and a broad range of skills to support different care settings and individual needs.
In 2023, Hannah was appointed as Home Manager and has since also supported other homes from a Peripatetic perspective. Hannah is extremely passionate about sharing her experience with others, supporting teams to embed compliance, and driving continuous improvements in standards of care.
Most recently, Hannah has completed her Level 7 qualification, further strengthening her leadership and management expertise within the Health and Social Care sector.

Vanessa has always worked in healthcare, with some years with the ambulance service before joining the Trust and Coombe End Court. She started as a carer and soon found she was learning more skills and was promoted.
Vanessa loves how supportive the team at Coombe End Court is, getting to know the residents and listening to all their fascinating life stories. Getting to know the residents’ families is also very important to Vanessa so that they feel able to come to her if ever they need anything.

Mariza has been at Coombe End Court since 2024.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coombe End Court to verify any information. View our terms and conditions. Coombe End Court has an Enhanced Service -more info.