Seymour House

Monkton Park, Chippenham SN15 3PE

Seymour House is a forty-two capacity care home located in Chippenham, dedicated to person-centred methods and offering quality care for old-age related care needs and mental health related needs.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Group: The Orders of St John Care Trust

Person in charge: Jessica Hilsdon (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 42

Rooms with ensuite WC: 0

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Seymour House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Seymour House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 54 Reviews over all time. This Average Rating is also the rating value for Seymour House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.718 for Seymour House is calculated as follows: ( (496 Excellents x 5) + (110 Goods x 4) + (34 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 641 Ratings = 4.718

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.226 Points relating to the number of positive Reviews for Seymour House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8.4 Target = 0.476

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Seymour House has a Review Score of 8.9 (8.944) from 54 Reviews


Average Ratings

  • Excellent
    42
  • Good
    11
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Seymour House?

  • Extremely LIKELY
    47
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Seymour House

  • Daughter of Resident/Service User
    15
  • Resident / Service User
    11
  • Son of Resident/Service User
    11
  • Granddaughter of Resident/Service User
    5
  • Friend of Resident/Service User
    4
  • more

I spent Christmas day lunch with my mum and dad at Seymour House. The atmosphere was super with plenty of staff hands on very busy. Some staff even popped in even though they were not working. The catering/kitchen staff cooked a wonderful Turkey lunch with all the trimmings. Although sad we were not at home, Seymour House was made to feel like a proper home through the staff dedication and care. Thank you all.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   4.8 out of 5

Atmosphere friendly. I can't fault the home.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

I visited my grandmother recently and found the surroundings to be bright and modern. My granny seems happy which is comforting to see - she enjoyed a pamper session from myself and my mum. Granny has a large room that has two large windows, so she can see the trees and birds. Lovely place.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

When visiting my friend on many occasions, I have always felt very welcome. The staff and manager are all very friendly and the home smells fresh and clean. The other residents all seem to be very happy. The activities co-ordinator is very very good and when they are on shift, the residents are all very busy, as she has organised the activities well.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

Wonderful welcome for my mum as new resident. Immediately included in a range of activities. Against all expectations, she's happier than she's been since Dad died. Staff are kind, happy and brilliant. Management responsive, helpful and brilliant! Lovely bright clean environment.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

Whilst visiting my friend in Seymour House she had a fall on the way to the toilet. I was really impressed with the way staff dealt with assisting her and hoisting her into a chair. All staff were confident and professional whilst being kind and caring dealing with the situation. Lovely staff, lovely home.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

My aunty and uncle are in Seymour House. It is a lovely home and that's just how it's run. It's their home. The atmosphere when you walk in is cosy and friendly. All staff are friendly and approachable - a very relaxed atmosphere. The care they receive is excellent, centred towards their individual needs, so they all feel special, not numbers or uniformed. I hope when the time comes that I myself need a home, Seymour is still here as it is now, a 'home from home'!

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

My mother was in Seymour House for 18months until she passed away on 27th February with Vascular Dementia, she passed away in her sleep.
I cannot congratulate the staff and management enough, the home was always clean and tidy, the food was very good and all the staff helpful with half a dozen outstanding.
I could not thank them enough.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   4.8 out of 5

Food quite good.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

The care that my mother and all the residents receive is exemplary. I know that she is in the care of highly selected employees. There is always a warm welcome for visitors and whenever we have visited she is smartly dressed, warm and comfortable. Staff are very aware of her dementia and treat her with utmost dignity - as with all residents.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

Both parents now in Seymour House and I am very happy to feel they are very well looked after. Bright and airy building, the staff are marvellously un-patronising and cheerful. Well organised and activities are provided which are well attended. I have been happily impressed.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   4.6 out of 5

When my mum moved into Seymour House, she had an extremely warm welcome. Her room was ready for her, she was introduced to the staff and shown around. Everywhere in the home is spotless and nothing is too much trouble for the staff. They are all very understanding and caring and very approachable to mum's anxieties and stresses which is helping to settle her in well. An excellent home - well done. I can relax now knowing my mum is being well cared for.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

A big thank you to the manager of Seymour House, the head of care and all the caring staff who have helped with a difficult situation. My mother has been welcomed into a new family where she has been looked after ad made to feel safe, secure and happy. My respect and trust towards this team is of the highest level. There is a hands-on approach here and mums needs always come first, she is at home here making new friends, a kind and considerate environment. The manager's door is always open to talk through any questions. A big thanks again to the team.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   4.8 out of 5

This is to say how much we appreciated the special care given to my mother on the occasion of his birthday in the summer of 2016 and again at Christmas. We very much wanted to celebrate these special days as a family but Mum didn't feel well enough to leave the home. We were therefore delighted that the Manager and staff allowed us private rooms on each occasion. Christmas was especially appreciated as my husband and I was able to enjoy a delicious Christmas meal with Mum in a cheerfully decorated room. It was all very relaxed and gave us a happy Christmas together. Our thanks to all.

How likely would you be to recommend Seymour House? Neither Unlikely or Likely

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Average Rating:   4.2 out of 5

When my Mum went into Seymore House in July, straight away I knew she would be safe. The carers and all the staff are friendly and caring. It is such a bright and sunny place.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

Very comfortable.

How likely would you be to recommend Seymour House? Likely

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Average Rating:   4.8 out of 5

My mother has settled into her new home. I can't say how she feels, but when I visit and see that she has joy in her face, it makes me feel good. Not that I visit her makes her happy also.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   4 out of 5

This home is a very good facility. The home is clean, bright and a very happy place for everyone here. The staff are extremely caring and kind to all the residents (nothing is too much trouble) and everyone is treated with dignity.
The food is good and also there are plenty of activities throughout the week to stimulate the people. This is a home I would recommend to anybody who is looking for somewhere either for themselves or family.
The costs also are very reasonable.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

My friend has been a resident at Seymour House for 10 months now and needed to be admitted to hospital for treatment recently. I went to the admissions staff expecting to be asked for lots of information. I was delighted to be told by the sister and doctor that they were very impressed by the excellent information they had received from Seymour House staff.
I too was impressed and relieved as I was able to give my time to my confused friend rather than filling in forms.
Thank you, Seymour House staff.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

Love the manager. Like the food.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

I love the outings and activities. Bingo and food.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

I love living here.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

As soon as I come in, I can see the staff working. They are very welcoming and friendly. Although my gran has only been here a short time, she has already made friends and the staff like her too! She is eating in the dining room for meals twice a day, whereas before in the other home she wouldn't come out of her room. I am happy that she is happy! The managers and staff really do go out of their way to make the home like 'home'. Good activities, good food, good location = happy Gran. Thank you.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   4.3 out of 5

I think you could not find anywhere better to stay. Everyone is kind and considerate. The cleanliness is wonderful. All my friends say how lovely the home is.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

My father is being looked after to a high standard with staff always available to discuss his care, very caring and kind.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   4.6 out of 5

Seymour are making vast improvements to the home, very welcoming staff on the whole are very caring.

How likely would you be to recommend Seymour House? Likely

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Average Rating:   3.4 out of 5

Contented parent, staff very good, good choice of food, varied menu.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   4.6 out of 5

The staff and carers very friendly and helpful. The home very accommodating for visitors, because family have a difficult time with father.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   4.3 out of 5

Visited my mother who moved into Seymour House 12 months ago.
Felt that her care has been the best possible and given her health she could not been located in a better facility.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

I think the carers are very sensible and loving, it's a nice way to be. A real sense of sensibility is important. Dislikes that there are no en-suite facilities so didn't like that I have to share a toilet.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   4.2 out of 5

Nice accommodation. good food, I like the activities and good support, I enjoy the lunches.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   4.3 out of 5

I have found the staff and facilities to be exemplary at Seymour House. It has made the whole transition of my mother being here so much easier and I could not ask for more than that.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

Next best thing to home.

How likely would you be to recommend Seymour House? Likely

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Average Rating:   4.2 out of 5

It's lovely, I like the comfortable lounge. My meals and all the people are lovely.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   4.9 out of 5

I have always found staff to be friendly and helpful. The lady I visit is very happy and well cared for.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

The team have made mum feel very much at home and keep her active both physically and mentally. She has made some good friends. The care team are kind and always happy to help where they can. My mother has now been diagnosed with terminal lung cancer and opted to go back to the home to die- as opposed to staying in hospital or going to a hospice. The team are keeping her comfortable and they have reassured us that as a family we can visit day or night or stay over if we feel we need to.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   3.7 out of 5

The care home my mother is in I consider is excellently run and maintained. By the staff and management to the highest standard.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

Very good care home. Staff are very friendly and happy to help. Food is very nice and dads really happy here. Very clean.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

Very friendly staff, helpful and clean facilities.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

I have been to see my mother-in-law nearly everyday and the staff and everyone in the care home are very caring and nothing is too much trouble to do when asked. They act very quickly and I'm very impressed.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

During the time my mother was being looked after at Seymour House I could not fault their care and attention offered to mum. All the staff are caring, courteous at all times. Although an older building it was always clean and tidy and in a good state. The management were always available for a chat and nothing was too much trouble. In the 2 and a half years mum made a lot of friends with the staff and residents. I will shortly start as a volunteer worker.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   4.3 out of 5

Dawn Wallburton, Home Manager at Seymour House responded to this review on 14 Aug 2015:

Thank you very much for your review, which is much appreciated. We were glad to be able to support your Mother and she is missed by all of us. We are, however, delighted that you have so generously committed to continue to visit the home as a volunteer and look forward to welcoming you back.

The home always seems to be full of happy friendly staff. My mother is always happy.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   4.9 out of 5

Very welcoming. You can sense the care and attention that is given to the elderly. Tea and coffee offered as soon as you've sat down. Togs offered for children.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

It's a friendly and clean environment. Everyone is well looked after and have lots of activities for them to do.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

Mother is very happy. Food is excellent. Staff are friendly.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

I came to visit my nan, greeted politely at the door by staff. Offered a drink and biscuits and made to feel very welcome.

How likely would you be to recommend Seymour House? Likely

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Average Rating:   3.7 out of 5

Lovely care home, very friendly staff. My great nan seems very happy here.

How likely would you be to recommend Seymour House? Likely

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Average Rating:   4.8 out of 5

Seymour House is an excellent home for my mother- staff are caring and professional, treating the residents with dignity and respect at all times. The food is well prepared and nutritious and the rooms are clean and tidy. I would recommend Seymour House every time.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

Mother has been in Seymour House for about a year. She has continued to decline both physically and mentally but that is to be expected. This clearly limits participation in activities. She tells me that staff are very caring and she is well looked after. As a family we are very pleased with the care.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   4.9 out of 5

Come in to see my mother in law, really lovely place she is well looked after. I got offered a lovely cup of coffee and biscuits. The staff are very nice and polite, would really recommend this home to anyone.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   3.5 out of 5

I always find the care home staff very friendly and always willing to help. The rooms are clean and well kept. The laundry is very good. My mum always looks neat and tidy in herself.

How likely would you be to recommend Seymour House? Likely

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Average Rating:   4.8 out of 5

So far the service, support, care and all things cannot be faulted. Thank you.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   4.7 out of 5

All staff very helpful at looking after my wife as you can imagine it was a difficult decision to make for me.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   5 out of 5

Mum came into Seymour House July 2014, the staff made all the difference to us, they are all very caring and helpful. Nothing is too much trouble.

How likely would you be to recommend Seymour House? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Dawn

Dawn Wallburton

Job Title: Home Manager

Joined: 2006

Description:

The fourty two residents at Seymour House are looked after by a highly dedicated team of over 50 staff, including shift leaders, carers, administrators and ancillary staff.

They are led by the manager who is supported by a Head of Care and a team of Care Leaders.

Home Manager, Dawn Wallburton, started her care career in 1988, working as a care assistant in the privately owned Shaw House in Melksham. When the owner closed the home in 2000 she joined the Miles Care Agency in Melksham as a Carer. This career move fitted Dawn very well, as she was now also raising her young family. During the next two years whilst working for the Agency, she worked in many Care Homes around Wiltshire.

Dawn returned to full time care work in 2002 by joining the disability nursing home Cote House in Chippenham. In 2005, she completed her City and Guilds NVQ Level 3 in Care. As she wished to continue learning and improving her care knowledge, Dawn was employed by the care company Community Access Network, as a Senior Support Worker. This was a new challenge for Dawn, as the job involved caring for and promoting independent living.

In November 2006, Dawn started her now long term, employment with The Orders of St John Care Trust. Initially she started as a Carer at Seymour House in Chippenham. Dawn’s desire to constantly learn and improve her care knowledge resulted in several internal promotions. In 2010 she became the Head of Care at Seymour House. By this time, Dawn had achieved her City and Guilds NVQ Level 4 in Health & Social Care and the Building Leadership Capability Certificate.

In March 2010, Dawn became the home manager at another OSJCT home, Marden Court, in Calne.

Having now moved back to Seymour House, this time as home manager, Dawn demands a very high standard of care from her staff, whilst also encouraging and guiding them, to further their own qualifications and knowledge of care, as she has done throughout her career.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Seymour House