Seymour House

Monkton Park, Chippenham SN15 3PE
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9.4 106 Reviews
  • Seymour House, Chippenham
Seymour House is a forty-two capacity care home located in Chippenham, dedicated to person-centred methods and offering quality care for old-age related care needs and mental health related needs.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Victoria Wallis (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)

Seymour House Reviews (106)

9.4

Seymour House has a Review Score of 9.4 (9.413) out of 10, based on 10 reviews in the last 2 years.
Over all time Seymour House has 106 reviews.

Overall Experience
  • 78
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Date Published
  • 106
  • 4
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Reviewer Connection to Seymour House
  • 30
  • 26
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  • 5
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Total of 106, showing 1-20
Review from C M (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise staff enough for their dedication over the 2 years Mum has been at Seymour House so far.
They are all so caring and really know Mum as a person, familiar with her likes and dislikes and make sure she gets what she needs to make her life happy.
She always looks well cared for, very content
and her health needs are met well met.


It is a well run home with a proactive team.
Families are made very welcome at visits even providing meals on request.
I am kept informed about changes or new care needs promptly for Mum. I can join in activities or contribute to meetings about the day to day management of the home.


They go out of their way to provide the best quality life she can have, encouraging her to join in activities and to socialise with residents.


It is a cosy, well maintained and tastefully furnished home with communal areas for residents to mix or sit quietly. The rooms have activities available and there is a wonderful events team too.


5 stars well deserved!

Reply from Rhiannon Freeman-Gray, on behalf of the team at Seymour House

Wow, thank you so much for this amazing review! Your lovely feedback means so much to the entire team here at Seymour House. We're delighted to hear how happy you are with the care your mum is receiving. It really is a pleasure to look after her, and if there's ever anything more we can do for her or for you, please don't hesitate to ask.

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Review from Katherine B (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What you want from a care home is care, and I see this woven through the fabric of Seymour House. The staff are kind, friendly and respectful. The feel of the place is warm and nurturing, and the focus is on the word "home" more than business. The food is delicious (and abundant!) and the surroundings
are simple and pleasant, with a well kept spacious garden. My dad was appropriately reluctant to go into a home, but his health has improved since being in Seymour House as he is so well supported. I would happily recommend this home to anyone whose relative's are facing this time of their life.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Seymour House

Thank you so much for this amazing review! We really appreciate you taking the time to share your thoughts about Seymour House, and we're absolutely delighted that you're so happy with the care your dad is receiving with us. It's wonderful that his health has improved since joining, and thank you so much for recommending us to others in a similar position to yourself.

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Review from Derren K (Son of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a BIG THANK YOU to all the amazing team at Seymour house who take very good care of my father who sufferers with dementia and tremors. The team make us feel so welcome when we come to visit dad and go above and beyond for family birthdays when we come and have a meal with dad the
team had baked a cake for mum's birthday which went down very well.
Many thanks
Reply from Rhiannon Freeman-Gray, on behalf of the team at Seymour House

Thank you so much for this wonderful review! Your kind words mean a lot to the whole team. We're delighted to hear that you're so happy with the care your father is receiving, and that you feel so welcome every time you come to visit. It's wonderful that your mum enjoyed her birthday cake so much - it was a pleasure celebrating with you.

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Review from J W (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is looked after well.
She is content there and as happy as could be expected with her dementia.
It is clean and well kept.
The food is of high standard.
The carers a all lovely as are the other staff.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Seymour House

We really appreciate you sharing your experience of Seymour House, and we're delighted to hear that you're so happy with the standard of care your Mum is receiving. It's a pleasure to have her with us and if there's every anything more we can do for you or for her, please just ask.

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Review from Carol M (Wife of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mu husband could not be in a better home. All the staff are so caring and treat him with respect.
He is well looked after, the food is amazing and always delicious. If I ever get to the point of needing to go into care, this would be my first choice.
Reply from Rowen Campbell, on behalf of the team at Seymour House

Thank you for your feedback and for your recommendation! We're delighted to have your husband with us at Seymour House, and if there is ever anything more we can do to support him, please just let us know.

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Review from Sarah P (Daughter of Resident) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant with nice carers always happy to help. The rooms are basic but functional. A lot of effort goes into activities but isn't always supported. Generally the food is good, Christmas was lovely at Seymour House the staff made a big effort. I do think that a minority of staff say no when actually
it should be yes but can't be bothered. But overall good.
Reply from Rowen Campbell, on behalf of the team at Seymour House

Thank you for your feedback and for taking the time to share your views on Seymour House, we do appreciate it.

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Review from D D (Daughter of Resident) published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
What has happened to 'Happy Seymour House'. What has changed so much in the past 4/6 months. Staff morale is at an all-time low. Residents' favourites have left, lots of new staff coming and going. It's not the happy, jolly place it was. Residents loved to meet in the hall and see all the coming and
goings now all the chairs have gone. The activities have moved again, segregating residents. There is no one in the dining room which used to be the hub of activity. While the care still is amazing things have changed and certainly not for the better. Put Seymour House back to the happy place it once was please.
Reply from Rowen Campbell, on behalf of the team at Seymour House

Thank you for taking the time to share your opinions of Seymour House, and acknowledging the high standards of care here. Our home manager would like to discuss with you some of the other points you raise so she can reassure you and she will be in touch with you directly. The wellbeing of all our residents is always our top priority.

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Review from Lanie P (Daughter of Resident) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say a big thank you to all the staff who continue to look after my mum to a very high standard. The team are well established and are professional, approachable and takes all queries very seriously. They aim to please at all times and I am so glad that they get where I am coming from.
Basically, my mum is my best friend and you just want the very best outcomes for that person. Cannot fault this place.
Reply from Rowen Campbell, on behalf of the team at Seymour House

That's really lovely feedback, thank you! We appreciate your comments, and your taking the time to share them. It's a pleasure to have your mum with us at Seymour House, and we understand how important it is for families to be able to get information about their loved ones. Please don't hesitate to ask if there is anything more we can do to support you or your mum.

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Review from D E (Relative of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management is always helpful and friendly and clearly has a good relationship with residents.
Care staff and cleaning/support staff are all excellent, always smiling and respectful of residents.
The lady in charge of activities is tireless and engages the residents.
Overall, the atmosphere is
calm and welcoming, and residents seem happy.
Thank you.
Reply from Rowen Campbell, on behalf of the team at Seymour House

Thank you for your feedback and for taking the time to write us a review - we do appreciate your kind words. Please don't hesitate to ask if there is anything more we can do for your family.

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Review from Dawn H (Daughter of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the first day of my father moving into Seymour House, I have been impressed with the standard of care provided for him. I still have the photos I took of him on arrival, looking scared and confused. He was shown his room and welcomed with a cup of tea and sandwiches, despite it being late. Now,
he is more relaxed and confident, despite his worsening dementia. Staff are more like friends/extended family. He is always happy to return to Seymour House after a day out with family. I can't praise the staff enough!
Reply from Rowen Campbell, Regional Marketing Manager at Seymour House

Thank you for taking the time to share your experiences of Seymour House. We're so glad your father has settled well and is happy with us. Do let us know if there is anything else we can do for him, or for your family.

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Review from C L (Son of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been very happy whilst she has been at Seymour House. The staff are very friendly and have looked after her very well. She has been on several trips and enjoyed them immensely.
Reply from Helen Dearing, On behalf of at Seymour House

Thank you for your kind words. It's a pleasure caring for your mum, we love that she comes on the various trips we organise for our residents and has as much fun as we do! I will ensure the team is notified of your comments - thank you!

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Review from David L (Son of Resident) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mother was admitted to Seymour House in July 2022, the family have been very happy with the care she has received and the environment she has settled into.
Of particular note is the quality of staff, especially the activities team, who definitely go the extra mile.
Reply from Rowen Campbell, On behalf of the team at Seymour House

Thank you for taking the time to share your views of Seymour House - we really do appreciate it. I'm glad your mother is so happy with us. If she or you needs anything more, please just ask.

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Review from Helen R (Daughter of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely view.
Always helpful, kind and understanding both with residents and visitors.
Had a lovely afternoon with my dad say in the garden with lots of others.
Reply from Rowen Campbell, on behalf of the team at Seymour House

Thank you for your feedback - I will make sure the team sees it. We are very lucky with our garden at Seymour House, both the grounds themselves and the surroundings, and it's always nice to know that residents and their families are able to enjoy them together.

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Review from D D (Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ok - good meals.
Comfortable atmosphere.
Reply from Rowen Campbell at Seymour House

Thank you for taking the time to share your experiences of Seymour House. Do let a member of the team know if there is anything else we can do for you.

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Review from Rhoda G (Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is nothing that I do not like about anything; everyone is so kind and considerate. I am very happy here.
Reply from Rowen Campbell, on behalf of the team at Seymour House

I am so glad to hear that you are happy with us at Seymour House. Thank you for taking the time to write us a review and sharing your feedback. I'll make sure the team sees your comments, as I know they love to hear them.

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Review from J B (Wife of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind to my husband and myself, always there when needed. They go out of their way to make sure I am ok when I visit my husband.
Reply from Rowen Campbell, on behalf of the team at Seymour House

Thank you for taking the time to write us a review, and I'm glad to hear that you feel as much a part of our family as your husband is. If there is anything any of our team at Seymour House can do for you, please don't hesitate to ask.

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Review from Stuart S (Son of Resident) published on 23 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The social care sector has a lot of challenges, including many years of under-investment. Seymour House has done an astonishing job providing compassionate care for my father. I cannot praise them highly enough. Very well done, and thank you.
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Review from Teresa H (Daughter of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and kindness are exemplary.
Even though my mother was there for such a short time, she loved the experience of being part of something again.
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Review from Roberta N (Daughter of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was extremely happy with everything at Seymour House; she enjoyed the activities and the social side. Everyone was very friendly. Staff were always around to let you know what she had been doing and if you needed to ask any questions.
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Review from Pauline L (Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like living here, I feel safe.
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Current Review Score: 9.4 (9.413)

Overview of Review Score

The Review Score of 9.4 (9.413) out of 10 for Seymour House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.513 for Seymour House is calculated as follows: ( (78 Excellents x 5) + (24 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 115 Ratings = 4.513
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Seymour House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Victoria

Victoria Wallis

Job Title: Home Manager Joined: 2020

Victoria joined the Trust in March 2020, having worked in healthcare for over 25 years, and she has built lots of knowledge and experience in that time. Her passion has always been caring for the elderly.


Before becoming the Home Manager at Seymour House, Victoria was the Deputy Manager at Bourne House in Salisbury, and the Head of Care at The Cedars in Purton. Victoria has recently completed a Level 5 management qualification for health and social care. She likes working with the team, and the wider Trust community and feels supported by the company to do her role to the best of her ability.


Out of work, Victoria loves to travel. She is currently working on a project with her husband to convert a van into a campervan to make seeing more of the country easier. She is mum to two children.

Luan

Luan Mitchell

Job Title: Care Leader Joined: 2013

Luan Mitchell has worked in the care sector for 8 years since April 2013, starting her career as a Housekeeper, then becoming a Carer.


From this position, Luan developed a real passion for elderly care and making a difference to those she cared for. Luan then progressed to become a Care Leader at Athelstan House. Gaining specific qualifications and training in residential and dementia care, she had a desire to progress further within the Trust.


Luan has now started in a new role as the Head of Care at Seymour House. Luan loves her new role and works with a very passionate and committed team. Luan is dedicated to ensuring the residents we care for receive the highest standard of care. In her role, Luan supports and supervises the care team to promote a person-centred approach and ensure residents wishes are respected. When not working, Luan enjoys spending time with her family and friends as well as going on walks.

Lauren

Lauren McGovern

Job Title: Administration Assistant Joined: 2019

Lauren started with the Trust in April 2018, previously working at Hungerford House as the Activities Co-ordinator.
She worked in the care industry for over 8 years, starting in Chippenham Community Hospital as a Ward Clerk for 3 years, then started at a care home as an Administrator for 5 years.
She really enjoys working in the care sector as each day is different and she likes meeting lots of people with different personalities.
Lauren is a very outgoing, bubbly, laughable person who will do the upmost to help anyone!

Frequently Asked Questions about Seymour House

What types of Care is Seymour House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Seymour House have?

There are 42 Single Rooms.

What are the Facilities & Services at Seymour House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Seymour House to the centre of Chippenham?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Seymour House to verify any information. View our terms and conditions. Seymour House has an Enhanced Service - more info.