Seymour House

Monkton Park, Chippenham SN15 3PE
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9.4 106 Reviews
  • Seymour House, Chippenham
Seymour House is a forty-two capacity care home located in Chippenham, dedicated to person-centred methods and offering quality care for old-age related care needs and mental health related needs.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Victoria Wallis (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)

Seymour House Reviews (106)

9.4

Seymour House has a Review Score of 9.4 (9.413) out of 10, based on 10 reviews in the last 2 years.
Over all time Seymour House has 106 reviews.

Overall Experience
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Reviewer Connection to Seymour House
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Review from Sarah G (Daughter of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Superb staff.
Got Mum back to herself after post-operation.
Couldn't recommend it highly enough.
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Review from Simon A (Regular Volunteer) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has a friendly, homely atmosphere. Although it does not have the room facilities (ensuite) of a modern house, the care is very good, and other communal areas (lounge, garden etc) are well maintained, clean and welcoming. Staff have coped well with the pressures of Covid and maintained high
levels of excellence in care.
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Review from Marilyn A (Regular Volunteer) published on 13 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home offers a good standard of care, especially in light of Covid times, which have affected staffing levels at times. Residents are provided with a high variety of activities and outings (when possible). A relative of mine lived here for several years, and I had no doubt about our choice of home.
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Review from Mike B (Son of Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so lucky to have found Seymour House because the staff are simply amazing. Nothing is ever too much trouble, and they all look after Mum very, very well. I can't think of a better place for Mum.
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Review from Duke E (Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
86 OAP Gent! Having full treatment that had been provided when asked or given! A place that has found time and patience that was needed to keep some long or short term treatment.
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Review from Terence C (Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the home gave me a home when I need one most.
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Review from P S (Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living here.
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Review from Stephen M (Resident) published on 9 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love living here.
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Review from Nicky (Resident) published on 20 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home that my dad is in at Chippenham Seymour House is amazing. They are all very caring, kind, loving and friendly. They all do their job well. The manager is a star and is amazing, and does her job well. My dad is very happy and loves being there. We both are happy with everything, we can't
fault it one bit.
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Review from Annette P (Daughter of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has moved here from her previous care home because there were a few things I was unhappy with and all I can say is what a difference in the care she is now receiving. Each member of staff has gone above and beyond to make Mum happy and have made a point of getting to know her and her likes
and dislikes. I cannot speak highly enough of Seymour House. Best move ever!
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Review from B D (Daughter of Resident) published on 5 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers at Seymour House are outstanding during these difficult times. Nothing is too much trouble for them. Keeping us informed on how our family members are coping without seeing us, by videos and photos on Facebook. Even a little note saying we are loved and missed, put in the post from one of
the ladies in the office with the monthly bills, so we know our loved ones are being well looked after at Seymour.
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Review from A B (Daughter-in-law of Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had deteriorated living independently, falling down and started to wonder. As we were due to go away, we needed to find her a new home for all our peace of mind. We are so pleased with Seymour House, she has a nice room with a view. All the staff are fantastic, and the facilities are first class.
Five stars, thank you all.
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Review from Mo R (Wife of Resident) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although I haven't been able to visit due to the virus, I have been able to FaceTime thanks to the carers. My husband is extremely happy and cared for so well. Nothing is too much trouble for the staff, particularly at this difficult time. I cannot thank them enough.
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Review from M H (Resident) assisted by family/friend published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff, management and facilities were very good. The home is kept clean and the food and service is good. My only problem came first thing in the morning when I had to wait for a carer to come to help me with washing and dressing.
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Review from C W (Regular Volunteer) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A happy home, with happy residents and staff,
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Review from S M (Resident) assisted by family/friend published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy here with everything.
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Review from I A (Resident) assisted by family/friend published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm a bit lonely at times but am happy at Seymour House. Everyone is lovely.
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Review from K G (Resident) assisted by family/friend published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy here. I enjoy being able to sit and read my books in my room or elsewhere in the home. I love my room.
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Review from E D (Sister of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is extremely happy after taking a while to settle. The staff are amazing, so kind and respectful. All the residents are very well looked after, well-fed, warm and safe. They are kept stimulated and motivated. We couldn't wish for more in the circumstances.
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Review from Lauren B (Daughter of Resident) published on 4 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident here for about 18 months and unfortunately, we lost her in January to a terminal illness. She was able to spend her last days at Seymour House, with all her lovely carers who were absolutely fantastic. I could not have asked for anything more. They were genuinely loving and
caring and she was so well looked after. They never left her alone. I cannot thank them enough and have also continued their loving caring support towards me, checking in to see how I am. I will never forget every member of staff that cared for my mum. A huge thanks xxx
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Current Review Score: 9.4 (9.413)

Overview of Review Score

The Review Score of 9.4 (9.413) out of 10 for Seymour House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.513 for Seymour House is calculated as follows: ( (78 Excellents x 5) + (24 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 115 Ratings = 4.513
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Seymour House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Victoria

Victoria Wallis

Job Title: Home Manager Joined: 2020

Victoria joined the Trust in March 2020, having worked in healthcare for over 25 years, and she has built lots of knowledge and experience in that time. Her passion has always been caring for the elderly.


Before becoming the Home Manager at Seymour House, Victoria was the Deputy Manager at Bourne House in Salisbury, and the Head of Care at The Cedars in Purton. Victoria has recently completed a Level 5 management qualification for health and social care. She likes working with the team, and the wider Trust community and feels supported by the company to do her role to the best of her ability.


Out of work, Victoria loves to travel. She is currently working on a project with her husband to convert a van into a campervan to make seeing more of the country easier. She is mum to two children.

Luan

Luan Mitchell

Job Title: Care Leader Joined: 2013

Luan Mitchell has worked in the care sector for 8 years since April 2013, starting her career as a Housekeeper, then becoming a Carer.


From this position, Luan developed a real passion for elderly care and making a difference to those she cared for. Luan then progressed to become a Care Leader at Athelstan House. Gaining specific qualifications and training in residential and dementia care, she had a desire to progress further within the Trust.


Luan has now started in a new role as the Head of Care at Seymour House. Luan loves her new role and works with a very passionate and committed team. Luan is dedicated to ensuring the residents we care for receive the highest standard of care. In her role, Luan supports and supervises the care team to promote a person-centred approach and ensure residents wishes are respected. When not working, Luan enjoys spending time with her family and friends as well as going on walks.

Lauren

Lauren McGovern

Job Title: Administration Assistant Joined: 2019

Lauren started with the Trust in April 2018, previously working at Hungerford House as the Activities Co-ordinator.
She worked in the care industry for over 8 years, starting in Chippenham Community Hospital as a Ward Clerk for 3 years, then started at a care home as an Administrator for 5 years.
She really enjoys working in the care sector as each day is different and she likes meeting lots of people with different personalities.
Lauren is a very outgoing, bubbly, laughable person who will do the upmost to help anyone!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Seymour House to verify any information. View our terms and conditions. Seymour House has an Enhanced Service - more info.