Seymour House

Monkton Park, Chippenham SN15 3PE
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9.4 106 Reviews
  • Seymour House, Chippenham
Seymour House is a forty-two capacity care home located in Chippenham, dedicated to person-centred methods and offering quality care for old-age related care needs and mental health related needs.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Victoria Wallis (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)

Seymour House Reviews (106)

9.4

Seymour House has a Review Score of 9.4 (9.413) out of 10, based on 10 reviews in the last 2 years.
Over all time Seymour House has 106 reviews.

Overall Experience
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Reviewer Connection to Seymour House
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Total of 106, showing 81-100
Review from Elisabeth P (Daughter of Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and carers very friendly and helpful. The home very accommodating for visitors, because family have a difficult time with father.
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Review from Joyce S (Daughter-in-law of Resident) published on 23 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my mother who moved into Seymour House 12 months ago.
Felt that her care has been the best possible and given her health she could not been located in a better facility.
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Review from Patricia W (Resident) published on 21 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the carers are very sensible and loving, it's a nice way to be. A real sense of sensibility is important. Dislikes that there are no en-suite facilities so didn't like that I have to share a toilet.
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Review from Terry (Resident) published on 18 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice accommodation. good food, I like the activities and good support, I enjoy the lunches.
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Review from N R (Daughter of Resident) published on 11 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff and facilities to be exemplary at Seymour House. It has made the whole transition of my mother being here so much easier and I could not ask for more than that.
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Review from Maureen W (Resident) published on 27 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's lovely, I like the comfortable lounge. My meals and all the people are lovely.
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Review from Linda P (Friend of Resident) published on 26 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found staff to be friendly and helpful. The lady I visit is very happy and well cared for.
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Review from Kara J (Daughter of Resident) published on 24 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team have made mum feel very much at home and keep her active both physically and mentally. She has made some good friends. The care team are kind and always happy to help where they can. My mother has now been diagnosed with terminal lung cancer and opted to go back to the home to die- as opposed
to staying in hospital or going to a hospice. The team are keeping her comfortable and they have reassured us that as a family we can visit day or night or stay over if we feel we need to.
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Review from Stephen A (Son of Resident) published on 19 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home my mother is in I consider is excellently run and maintained. By the staff and management to the highest standard.
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Review from Beverley W (Daughter of Resident) published on 19 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care home. Staff are very friendly and happy to help. Food is very nice and dads really happy here. Very clean.
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Review from Samantha A (Granddaughter of Resident) published on 19 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, helpful and clean facilities.
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Review from Patricia A (Daughter-in-law of Resident) published on 19 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been to see my mother-in-law nearly everyday and the staff and everyone in the care home are very caring and nothing is too much trouble to do when asked. They act very quickly and I'm very impressed.
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Review from Michael S (Son of Resident) published on 14 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the time my mother was being looked after at Seymour House I could not fault their care and attention offered to mum. All the staff are caring, courteous at all times. Although an older building it was always clean and tidy and in a good state. The management were always available for a chat
and nothing was too much trouble. In the 2 and a half years mum made a lot of friends with the staff and residents. I will shortly start as a volunteer worker.
Reply from Dawn Wallburton, Home Manager at Seymour House

Thank you very much for your review, which is much appreciated. We were glad to be able to support your Mother and she is missed by all of us. We are, however, delighted that you have so generously committed to continue to visit the home as a volunteer and look forward to welcoming you back.

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Review from Martyn S (Son of Resident) published on 3 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home always seems to be full of happy friendly staff. My mother is always happy.
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Review from Steve H (Grandson of Resident) published on 3 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming. You can sense the care and attention that is given to the elderly. Tea and coffee offered as soon as you've sat down. Togs offered for children.
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Review from Zac M (Grandson of Resident) published on 3 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a friendly and clean environment. Everyone is well looked after and have lots of activities for them to do.
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Review from Anne H (Daughter-in-law of Resident) published on 22 July 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Come in to see my mother in law, really lovely place she is well looked after. I got offered a lovely cup of coffee and biscuits. The staff are very nice and polite, would really recommend this home to anyone.
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Review from Paul C (Son of Resident) published on 21 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother is very happy. Food is excellent. Staff are friendly.
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Review from David W (Son of Resident) published on 20 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has been in Seymour House for about a year. She has continued to decline both physically and mentally but that is to be expected. This clearly limits participation in activities. She tells me that staff are very caring and she is well looked after. As a family we are very pleased with the care.
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Review from Roy T (Son of Resident) published on 20 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seymour House is an excellent home for my mother- staff are caring and professional, treating the residents with dignity and respect at all times. The food is well prepared and nutritious and the rooms are clean and tidy. I would recommend Seymour House every time.
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Current Review Score: 9.4 (9.413)

Overview of Review Score

The Review Score of 9.4 (9.413) out of 10 for Seymour House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.513 for Seymour House is calculated as follows: ( (78 Excellents x 5) + (24 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 115 Ratings = 4.513
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Seymour House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Victoria

Victoria Wallis

Job Title: Home Manager Joined: 2020

Victoria joined the Trust in March 2020, having worked in healthcare for over 25 years, and she has built lots of knowledge and experience in that time. Her passion has always been caring for the elderly.


Before becoming the Home Manager at Seymour House, Victoria was the Deputy Manager at Bourne House in Salisbury, and the Head of Care at The Cedars in Purton. Victoria has recently completed a Level 5 management qualification for health and social care. She likes working with the team, and the wider Trust community and feels supported by the company to do her role to the best of her ability.


Out of work, Victoria loves to travel. She is currently working on a project with her husband to convert a van into a campervan to make seeing more of the country easier. She is mum to two children.

Luan

Luan Mitchell

Job Title: Care Leader Joined: 2013

Luan Mitchell has worked in the care sector for 8 years since April 2013, starting her career as a Housekeeper, then becoming a Carer.


From this position, Luan developed a real passion for elderly care and making a difference to those she cared for. Luan then progressed to become a Care Leader at Athelstan House. Gaining specific qualifications and training in residential and dementia care, she had a desire to progress further within the Trust.


Luan has now started in a new role as the Head of Care at Seymour House. Luan loves her new role and works with a very passionate and committed team. Luan is dedicated to ensuring the residents we care for receive the highest standard of care. In her role, Luan supports and supervises the care team to promote a person-centred approach and ensure residents wishes are respected. When not working, Luan enjoys spending time with her family and friends as well as going on walks.

Lauren

Lauren McGovern

Job Title: Administration Assistant Joined: 2019

Lauren started with the Trust in April 2018, previously working at Hungerford House as the Activities Co-ordinator.
She worked in the care industry for over 8 years, starting in Chippenham Community Hospital as a Ward Clerk for 3 years, then started at a care home as an Administrator for 5 years.
She really enjoys working in the care sector as each day is different and she likes meeting lots of people with different personalities.
Lauren is a very outgoing, bubbly, laughable person who will do the upmost to help anyone!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Seymour House to verify any information. View our terms and conditions. Seymour House has an Enhanced Service - more info.