Watersmead, Westbury, Wiltshire
Watersmead, Westbury, Wiltshire
Watersmead, Westbury, Wiltshire

Watersmead is a care home catering for fifty individuals, located in Westbury. Dedicated to person-centred methods, the home offers quality care for older people, dementia care and adults with a physical disability.

The Orders of St John Care Trust, a care charity and provider, is respected in the care sector for a flexible range of care provision. It benefits from voluntary sector contributions, helping vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds and support an active and fulfilling lifestyle and nutritious diet, while maintaining strong community links.

Group: The Orders of St John Care Trust

Person in charge: Annette Ayles (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 1

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest Care Quality Commission* Report on Watersmead: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Watersmead has a Review Score of 9.4 (9.428)

The Review Score of 9.4 (maximum of 10) for Watersmead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Watersmead in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.728 for Watersmead is calculated as follows: ( (147 Excellents x 5) + (55 Goods x 4) ) ÷ 202 Ratings = 4.728

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.7 Points relating to the number of positive Reviews for Watersmead is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10 Target = 0.700

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Watersmead?

  • Extremely LIKELY
    17
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Watersmead

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

I have nothing but praise for this home, in the way it is run. The only problem I can see is the lack of staff during the summer but they can't be conjured out of thin air! Star house and star manager.

How likely would you be to recommend Watersmead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I arrived over a year ago and from the outset, I have been treated with the greatest courtesy and consideration. The medication is correctly ordered and administered and the creams applied as required.

All staff from the management down are as helpful as possible and nothing is too much trouble. I would gladly recommend this care home to my friends and would be quite happy for any member of my family to stay here. Resident hairdresser twice weekly as well as pedicures and manicures are given by carers as well as the professional hairdresser.

How likely would you be to recommend Watersmead? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Have made several visits to my dad since him moving in March, every 6 weeks. It as felt like home, amazing atmosphere, wonderful staff, excellent food, always offered a meal, tea and coffee throughout my visit. I can't thank them enough for accepting my dad. Living away from him has made it so much easier knowing he is safe and cared for so well.

Thank you everyone.

How likely would you be to recommend Watersmead? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Visited my dad today 12/6/17 and was really surprised by his look, he was so relaxed in his new home. I felt like it was his home and I felt really happy to leave him behind. The staff are all so friendly and the feeling throughout the home is safe and relaxed and very professional. Thank you for giving my dad a place in your lovely home.

How likely would you be to recommend Watersmead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother-in-law needed more help than the family could offer.
Watersmead made the move to the home welcoming, showing so much care to not just my Mother-in-law, but to the relatives that were obviously worried.
Nothing has been too much, the staff are brilliant giving as much care and attention as possible every day.
My Mother-in-law has now more than settled in, she is doing more than ever before and is happy.

How likely would you be to recommend Watersmead? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent service. Carers are wonderful. Sometimes the food is hard to chew with no teeth. Staff very fast answering the bell. Sweet trolley fantastic.

How likely would you be to recommend Watersmead? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care for my friend has been absolutely wonderful. I spend the time sitting with her in the shared area. Watching the staff's kindness and skill is a joy to me. It has all been new to me, the world of care homes and dementia. The kindness is just 100% making a lovely caring atmosphere. The home cooked food is excellent. I would like to give EVERY PERSON there a medal, they are unsung heroes. My regard for this home is beyond words. It is so safe.

How likely would you be to recommend Watersmead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my Father's passing my mother has been treated with great care and respect by all staff.
She suffers only short term memory loss but is quite fit but her mobility is slightly impaired. This however causes little inconvenience. She treats her surroundings as her home, is quite comfortable with all her personal needs met. Although the rooms at the home do not have en suite facilities there are plenty of immaculate toilets available and if necessary personal help is fully available.
My Mother has personal key to her room which can use if she feels it is necessary. In the past one or two confused residents have been known to wander in to other residents rooms during the night but this is very rare and non threatening.
My wife, my sister, my niece and myself pop in and out very regularly and communicate with both management and staff discussing mums health and well being. Throughout my Mother's stay at Watersmead I can only praise the teams thoroughly professional and caring operation.

How likely would you be to recommend Watersmead? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Being a new resident she was made to feel welcomed.

How likely would you be to recommend Watersmead? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Could not be happier with the care provided. All staff are obviously dedicated to ensuring the best possible environment for the residents, always ready to go the extra mile to make the place feel like home. Nothing seems to be too much trouble and family are encouraged to be as involved as they wish.

How likely would you be to recommend Watersmead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both of my parents live at Watershed in Westbury. Since moving there last 2015 they have had an extremely positive caring experience. They both have dementia so their days can be quite confusing for them, as they do not remember why they are not 'at home'.
The staff look after them both in a very caring and understanding way. There are activities for them to join in most days, the meals are nutritious and well presented. I am really pleased that my mum and dad live at Watersmead, I am contacted regarding any issues.

How likely would you be to recommend Watersmead? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My husband is cared for very well. and is very happy there. He is encouraged to take part in the activities (which he wouldn't do if he was not). He has a lovely warm room and has make on friends.
He appears happy, settled and I feel comforted to leave him there in the homes care. The whole atmosphere makes it seem like a happy family.

How likely would you be to recommend Watersmead? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has been a resident here for nearly two years. During this time he is regularly visited by me and other family members. I am very satisfied with the level of care which I serve as being to a constant high standard. My father is treated with genuine respect on every level. He is always clean, well dressed and groomed. The staff are adaptable to his needs, assessing if he would prefer quiet time in his room or a more social/ busy environment of the lounge or dining area. I can leave my father confident that he is receiving excellent care. Also very good communication between all staff and family.

How likely would you be to recommend Watersmead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband suffering from MS and with mobility problems has been a resident at Wakesmead for 20 months during all of this time he has been cared for in the best possible way. The staff are wonderful, patent, kind and very professional. He enjoys his meal and I am always invited to share them with him which we both appreciate. He is never lonely as the carers pop into his room very frequently if she prefers to stay there rather than use the communal facilities. Visitors were always made very welcome and as a family we are grateful that he is so happy and content in such an pleasant, airy well decorated, clean and truly caring place. The grounds, gardens and flowers make it very inviting. I cannot praise Watersmead manager and lovely staff enough.

How likely would you be to recommend Watersmead? Extremely Likely

Average Rating: 

 4.9 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mother has been a resident since March 2014. We have always found the care staff to be very kind and understanding. They are very friendly and make us feel welcome. We know she is well cared for and safe.

How likely would you be to recommend Watersmead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We find Watersmead a very friendly pleasant place. The staff do their very best to make mum as comfortable as possible and encourage her to take part in activities on offer and to join in mealtimes in the dining room. Overall a very caring place and we do not think we could have found anywhere better.

How likely would you be to recommend Watersmead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with mum being at Watersmead. She's happy and content. The staff are wonderful and very caring.

How likely would you be to recommend Watersmead? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Annette

Annette Ayles

Job Title: Home Manager

Joined: 2013

Description:

The fifty residents at Watersmead are looked after by a highly dedicated staff team that include carers, administrators and ancillary staff. They are led by the manager who is supported by a Head of Care and a team of Care Leaders.

Annette Ayles has over 35 years’ experience in the care profession. Working her way up from carer to manager she has been a manager for the past two years.

Annette worked in domiciliary care for 10 years her good working knowledge of end of life care and promoting independence through a community programme during this time. Prior to joining OSJCT where she worked her way up gaining a wealth of experience at each level.

Annette has completed numerous short courses covering all aspects of caring for the elderly including palliative care.

Annette sets high standards of conduct and performance for herself and her staff. As a result she is has had a positive impact on bringing forward the care and practice for the team at Watersmead.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Watersmead