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All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.
Residents can...
Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents.
All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.
Residents can relax on the veranda in the summer and enjoy the peaceful setting.
The team at Watersmead is striving to become the hub of its community. With a regular plan of activities and an ever-developing schedule of community engagement, the home offers a whole variety of exciting and entertaining activities which stimulate its residents and welcomes local people, organisations and businesses to get involved. Current activities include:
- Exotic animal visits with talks from an experienced handler
- Movement to music sessions
- Easter Fayre
- Gentlemen’s mornings and ladies’ afternoons.
- Gardening club
- Afternoon walks
- Singing for the soul
- Summer fête
- Sensory sessions
- Baking
- Watercolour painting class
The home also benefits from an excellent kitchen team who are fully committed to creating innovative and tasty dining experiences for residents, including ‘fakeaway’ theme nights which bring a flavour of the exotic to the home. Homemade cakes and biscuits are always on offer and all menus are created from scratch using seasonal, nutritious produce.
Watersmead is staffed by an experienced and friendly team who are on hand 24 hours a day to care for residents. With no restrictions on visiting, residents’ families and friends can see loved ones at a time that suits them and are always welcome to join them for a meal which creates a true family feeling.
Care Provided by Watersmead
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Watersmead for full pricing details and T&Cs.
Contact Watersmead to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Alison Stenning (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2008
- Number of floors: 1
Room Information
- Single Rooms (50)
Watersmead Reviews (122)
Watersmead has a Review Score of 9.7 (9.728) out of 10, based on 50 reviews in the last 2 years.
Over all time Watersmead has 122 reviews.
Everyone is very friendly and helpful and caring, mum loves the food and the activities, we are very grateful for all the help we receive for mum at a difficult time, she has a lovely room it's kept very clean and...
Everyone is very friendly and helpful and caring, mum loves the food and the activities, we are very grateful for all the help we receive for mum at a difficult time, she has a lovely room it's kept very clean and comfortable
Thank you so much for your lovely review and for taking the time to share your experience at Watersmead. We're delighted to hear that your Mum is happy and enjoying the food and activities, and that you find our team friendly, caring and helpful. It's also wonderful to know that she is comfortable...
Thank you so much for your lovely review and for taking the time to share your experience at Watersmead. We're delighted to hear that your Mum is happy and enjoying the food and activities, and that you find our team friendly, caring and helpful. It's also wonderful to know that she is comfortable in her room. We really appreciate your kind words and are so pleased we can support you and your family during what we know can be a difficult time.
I think Watersmead is such a wonderful place it doesn't feel like the typical care home. I love that most of the residents are in the day room watching tv sitting in chairs instead of their rooms alone. All the staff are such positive, happy and inviting people and it makes you feel that your...
I think Watersmead is such a wonderful place it doesn't feel like the typical care home. I love that most of the residents are in the day room watching tv sitting in chairs instead of their rooms alone. All the staff are such positive, happy and inviting people and it makes you feel that your family is being well looked after, my Nan always looks very well presented and content, her room is always clean and tidy. I would recommend Watersmead to everyone.
We are delighted to hear that Watersmead feels like a home rather than a typical care setting. It means a great deal to know that you see our residents enjoying time together and that our team's positive, welcoming approach helps provide reassurance that loved ones are receiving the care and...
We are delighted to hear that Watersmead feels like a home rather than a typical care setting. It means a great deal to know that you see our residents enjoying time together and that our team's positive, welcoming approach helps provide reassurance that loved ones are receiving the care and support they deserve. We are especially pleased to hear that your Nan is happy, well presented, and comfortable in her surroundings. Our team works hard to create a warm, caring environment where residents can thrive, and your kind words are a real encouragement to everyone at Watersmead. Thank you for your recommendation and for taking the time to share your experience. It is truly appreciated.
My friend has lived at Watersmead for three months. Staff were very welcoming and helpful when her move there was being organised. They have continued to be friendly, attentive and respectful of her wishes. The monthly newsletter is emailed to me, and it is evident that those who wish to join...
My friend has lived at Watersmead for three months. Staff were very welcoming and helpful when her move there was being organised. They have continued to be friendly, attentive and respectful of her wishes. The monthly newsletter is emailed to me, and it is evident that those who wish to join activities are able to choose from a range of lovely sessions. My friend's room is clean, pleasantly furnished, light and comfortable. When I pointed out that her chair was not right for her stature and medical needs, it was changed. Staff are very alert to changes in my friend's health.
Thank you for your kind review. We are delighted to hear that your friend has settled well at Watersmead and that our team has been welcoming, attentive and respectful of her wishes. It is wonderful to know that the activities, communication and comfortable surroundings have had a positive impact...
Thank you for your kind review. We are delighted to hear that your friend has settled well at Watersmead and that our team has been welcoming, attentive and respectful of her wishes. It is wonderful to know that the activities, communication and comfortable surroundings have had a positive impact on her experience. We are also pleased that our colleagues were able to respond quickly to feedback and support your friend's individual needs. Thank you again for taking the time to share your feedback, we will be sure to pass your comments on to the team.
The care home has a real feel of home. With lovely seating areas, views of the pond and garden. A section for the TV. If residents want to mix or just be on their own it is catered for. The staff are friendly, welcoming and helpful. They keep me informed of the smallest change regarding my father....
The care home has a real feel of home. With lovely seating areas, views of the pond and garden. A section for the TV. If residents want to mix or just be on their own it is catered for. The staff are friendly, welcoming and helpful. They keep me informed of the smallest change regarding my father. They will accomodate him with his likes and dislikes of food. I have no concerns with my father staying here. He and his room are always clean on visits.
Thank you for your lovely feedback. We are delighted to hear that Watersmead provides a comfortable and welcoming environment for your father, with spaces that cater to both socialising and quiet time. It's wonderful to know that our team keeps you informed, supports your father's individual...
Thank you for your lovely feedback. We are delighted to hear that Watersmead provides a comfortable and welcoming environment for your father, with spaces that cater to both socialising and quiet time. It's wonderful to know that our team keeps you informed, supports your father's individual preferences, and maintains the high standards of care and cleanliness that are so important. Your kind words and confidence in our care mean a great deal to us, and we will be sure to share your feedback with the team. Thank you for your support.
Lovely clean modern home. Residents are well cared for and kept entertained with lots of activities going on every day. Staff are happy and friendly. Grounds are lovely with a large pond for residents to enjoy.
Lovely clean modern home. Residents are well cared for and kept entertained with lots of activities going on every day. Staff are happy and friendly. Grounds are lovely with a large pond for residents to enjoy.
Thank you for your lovely review of OSJCT Watersmead. We're delighted to hear that you found the home clean, modern, and welcoming, and that our residents are enjoying the wide range of daily activities on offer. It's wonderful to know that our friendly and dedicated team helped make such a...
Thank you for your lovely review of OSJCT Watersmead. We're delighted to hear that you found the home clean, modern, and welcoming, and that our residents are enjoying the wide range of daily activities on offer. It's wonderful to know that our friendly and dedicated team helped make such a positive impression. We're also pleased you enjoyed our beautiful grounds and pond area, which provide a peaceful space for residents to relax and enjoy. Your kind comments mean a great deal to us and will be shared with the whole team.
I have found the home to be a perfect place for my mum. The staff are friendly and nothing is too much trouble for them. She is very happy here, I would recommend Watersmead to anyone, very caring and kind.
I have found the home to be a perfect place for my mum. The staff are friendly and nothing is too much trouble for them. She is very happy here, I would recommend Watersmead to anyone, very caring and kind.
Thank you very much for your kind review. We are delighted to hear that your mum is happy and settled at Watersmead and that you have had such a positive experience with our team. It is wonderful to know that you find our staff friendly, caring, and always willing to help. We take great pride in...
Thank you very much for your kind review. We are delighted to hear that your mum is happy and settled at Watersmead and that you have had such a positive experience with our team. It is wonderful to know that you find our staff friendly, caring, and always willing to help. We take great pride in ensuring every resident feels comfortable, supported, and well looked after, so your feedback means a great deal to everyone here. Thank you also for your recommendation. It is a privilege to care for your mum, and we truly appreciate you taking the time to share your thoughts.
Mum has been in Watersmead since November 2023. She settled in very well with the other residents. She always gets involved in the daily activities which she enjoys. The care for the residents is good nothing to much trouble. When there is a health issue it is always dealt with quickly and...
Mum has been in Watersmead since November 2023. She settled in very well with the other residents. She always gets involved in the daily activities which she enjoys. The care for the residents is good nothing to much trouble. When there is a health issue it is always dealt with quickly and efficiently. The care staff do an excellent job. Anyone looking for a care home to move into. Watersmead would be a good choice. The home has 50 rooms so is not to big which enables staff to look after the residents efficiently. Rooms are always kept clean and tidy on a daily basis which is good for the residents. Mum enjoys her time here she also enjoys the daily menu which offers a good verity of food on a daily basis. All in all we have no complaints as to the way mum is looked after. Keep doing what you do excellent service.
Thank you so much for taking the time to leave such a thoughtful and detailed review. We are delighted to hear that your mum has settled in so well since joining Watersmead and that she enjoys taking part in the daily activities and spending time with other residents. It is wonderful to know that...
Thank you so much for taking the time to leave such a thoughtful and detailed review. We are delighted to hear that your mum has settled in so well since joining Watersmead and that she enjoys taking part in the daily activities and spending time with other residents. It is wonderful to know that you feel confident in the care and support provided by our team. Our staff work hard to ensure every resident receives compassionate, responsive, and person-centred care, so your kind words about how health concerns are managed and the excellent work of the care team mean a great deal to us.
We are also pleased that you are happy with the cleanliness of the home and the variety and quality of meals available each day. Creating a comfortable, welcoming, and enjoyable environment for our residents is always our priority. Thank you again for your recommendation and continued support. Your feedback will be shared with the whole team, who will be very encouraged by your comments.
On entering the home you get a feel of a Very friendly atmosphere , carers are always willing to help. All areas are the home are very clean and tidy. Residents are looked after well . Meals seem to be of high standard and from what I've seen they look delicious .
On entering the home you get a feel of a Very friendly atmosphere , carers are always willing to help. All areas are the home are very clean and tidy. Residents are looked after well . Meals seem to be of high standard and from what I've seen they look delicious .
Thank you for your lovely review. We're so pleased to hear that you experienced such a warm and friendly atmosphere within the home. Our team works hard to ensure residents feel comfortable, cared for, and supported every day, so your kind comments mean a great deal to us. We're also delighted that...
Thank you for your lovely review. We're so pleased to hear that you experienced such a warm and friendly atmosphere within the home. Our team works hard to ensure residents feel comfortable, cared for, and supported every day, so your kind comments mean a great deal to us. We're also delighted that you noticed the cleanliness of the home and enjoyed seeing the high standard of meals we provide. Thank you again for taking the time to share your feedback.
Always very friendly and supportive, always keep us informed what's going on. My dad has now been here for 18 months and been very well cared for and he is very comfortable I'm his surrounding which helps him immensely.
Always very friendly and supportive, always keep us informed what's going on. My dad has now been here for 18 months and been very well cared for and he is very comfortable I'm his surrounding which helps him immensely.
Thank you for your kind words and wonderful feedback. We're delighted to hear that your dad has been so well cared for during his time at OSJCT Watersmead. Our team works hard to provide a friendly, supportive, and comfortable environment, so it's lovely to know this has made such a positive...
Thank you for your kind words and wonderful feedback. We're delighted to hear that your dad has been so well cared for during his time at OSJCT Watersmead. Our team works hard to provide a friendly, supportive, and comfortable environment, so it's lovely to know this has made such a positive difference to both your dad and your family. We truly appreciate your trust and support over the past 18 months.
Mum and Dad have been living at Watersmead over a year now. All the staff are very friendly and attentive. Any issues that arise are communicated and dealt with promptly. We are very happy with the care provided. The home is very clean and tidy and has a very positive feel. Thank you very much.
Mum and Dad have been living at Watersmead over a year now. All the staff are very friendly and attentive. Any issues that arise are communicated and dealt with promptly. We are very happy with the care provided. The home is very clean and tidy and has a very positive feel. Thank you very much.
Thank you so much for taking the time to share your feedback. We are delighted to hear that your Mum and Dad have settled well into life at Watersmead and that you are happy with the care and support they receive. Your kind comments about our friendly and attentive staff mean a great deal to us. We...
Thank you so much for taking the time to share your feedback. We are delighted to hear that your Mum and Dad have settled well into life at Watersmead and that you are happy with the care and support they receive. Your kind comments about our friendly and attentive staff mean a great deal to us. We always strive to communicate openly with families and to address any issues promptly, so it is wonderful to know this has been your experience. We are also pleased that you appreciate the clean, tidy, and positive atmosphere within the home.
Great care by all the staff, they understand Mums needs and care.
When ever they is an issue I am made aware of it straight away.
The food in general the food is of good quality.Mums room is really suitable for her needs and care, large window overlooking the garden
Great care by all the staff, they understand Mums needs and care.
When ever they is an issue I am made aware of it straight away.
The food in general the food is of good quality.Mums room is really suitable for her needs and care, large window overlooking the garden
We're really pleased to hear that you feel confident in the care your mum is receiving and that our team understands her needs well. Keeping families informed promptly when issues arise is very important to us, so it's reassuring to know this has been your experience. We're also glad you're happy...
We're really pleased to hear that you feel confident in the care your mum is receiving and that our team understands her needs well. Keeping families informed promptly when issues arise is very important to us, so it's reassuring to know this has been your experience. We're also glad you're happy with the quality of the food and that your mum's room is comfortable and well suited to her needs, particularly with the lovely view over the garden. Your kind words are greatly appreciated and will be shared with the team as encouragement to continue providing high-quality, person-centred care.
They are also very kind to us all when we visit, nothing is too much trouble. Thank you all.
They are also very kind to us all when we visit, nothing is too much trouble. Thank you all.
Thank you so much for your kind words. We're delighted to hear that your husband is receiving such good care at Watersmead, and that you and your family feel welcomed and supported when you visit. Our team works hard to provide compassionate care, so your feedback really means a lot to us. Thank you for taking the time to share your experience.
Mum has been living here almost 2years. She is very happy and settled. The staff are so caring and always find the time to interact with the residents. I am kept up to date with everything that's going on with mums health. I feel the staff are so easy to talk to and are very approachable.
Mum has been living here almost 2years. She is very happy and settled. The staff are so caring and always find the time to interact with the residents. I am kept up to date with everything that's going on with mums health. I feel the staff are so easy to talk to and are very approachable.
Thank you so much for sharing your kind words. We're delighted to hear that your mum has been so happy and settled with us over the past two years. Our team truly values spending quality time with residents and keeping families informed, so it's wonderful to know this has made a difference for you. We'll be sure to share your feedback with the staff - they will be thrilled to hear it!
Excellent service. Excellent care. Staff very helpful. Comfort and well being of the residents at the top of the staffs lists. Plenty of activities for the residents. Obvious that a great deal of planning was done to make Christmas a special time for all.
Excellent service. Excellent care. Staff very helpful. Comfort and well being of the residents at the top of the staffs lists. Plenty of activities for the residents. Obvious that a great deal of planning was done to make Christmas a special time for all.
Thank you so much for your wonderful feedback. We are delighted to hear that you found the service and care to be excellent and that our staff were helpful and attentive to the comfort and wellbeing of our residents. It is especially rewarding to know that you noticed the effort put into activities...
Thank you so much for your wonderful feedback. We are delighted to hear that you found the service and care to be excellent and that our staff were helpful and attentive to the comfort and wellbeing of our residents. It is especially rewarding to know that you noticed the effort put into activities and the planning that went into making Christmas a special time for everyone. Your kind words are greatly appreciated by the whole team and provide real encouragement to continue delivering the best possible care and experiences for our residents.
Mum has been in Watersmead for a year & says she feels happy & safe there. The staff are welcoming & helpful, Mum's room & communal areas are always clean & tidy, there's a good variety of food at meal times & always hot & cold drinks on hand. There's a lovely garden that the residents can enjoy &...
Mum has been in Watersmead for a year & says she feels happy & safe there. The staff are welcoming & helpful, Mum's room & communal areas are always clean & tidy, there's a good variety of food at meal times & always hot & cold drinks on hand. There's a lovely garden that the residents can enjoy & plenty of activities if they want to join in.
Thank you so much for taking the time to share such a lovely review. We are delighted to hear that your mum feels happy and safe at Watersmead and that she has settled in so well over the past year. Your kind words about our welcoming staff, the cleanliness of the home, the food, and the activities...
Thank you so much for taking the time to share such a lovely review. We are delighted to hear that your mum feels happy and safe at Watersmead and that she has settled in so well over the past year. Your kind words about our welcoming staff, the cleanliness of the home, the food, and the activities mean a great deal to us. We are especially pleased that your mum enjoys her room, the communal areas, and our garden, as well as having plenty of choice and comfort throughout the day. Providing a safe, caring, and enjoyable environment for our residents is always our top priority, and feedback like yours reassures us that we are achieving this. Thank you again for your recommendation and continued trust in our team.
My aunt is being well cared for by the excellent staff at Watersmead, and I am always informed if there are any issues. The carers are very cheerful, and try very hard to get the residents to participate in games and craft projects. The food is very varied and of good quality, the rooms are clean...
I am satisfied she is being well looked after.
Thank you so much for your kind words. We're delighted to hear that your aunt is happy and well cared for at Watersmead. Our team works hard to create a cheerful, engaging environment for all our residents, and it's wonderful to hear that you've noticed their efforts with activities, crafts, and...
Thank you so much for your kind words. We're delighted to hear that your aunt is happy and well cared for at Watersmead. Our team works hard to create a cheerful, engaging environment for all our residents, and it's wonderful to hear that you've noticed their efforts with activities, crafts, and keeping everyone informed. We're also glad you're enjoying the variety and quality of the meals, and that the rooms meet your expectations. Your feedback means a lot to us and will be shared with the team. Thank you again for taking the time to share your experience.
My Mum has advanced dementia and has lived at Watersmead for 4 years. She is well cared for and all the staff I have had contact with are friendly and helpful. The home has a lovely feel about it. I am keep up to date with any issues, however minor and I am very happy with the care provided.
My Mum has advanced dementia and has lived at Watersmead for 4 years. She is well cared for and all the staff I have had contact with are friendly and helpful. The home has a lovely feel about it. I am keep up to date with any issues, however minor and I am very happy with the care provided.
Thank you for taking the time to share your kind feedback. We are so pleased to hear that your mum has felt well cared for during her time at Watersmead and that you find our team friendly, helpful, and communicative. It's wonderful to know that you feel informed and reassured about her care, and...
Thank you for taking the time to share your kind feedback. We are so pleased to hear that your mum has felt well cared for during her time at Watersmead and that you find our team friendly, helpful, and communicative. It's wonderful to know that you feel informed and reassured about her care, and that you enjoy the welcoming and positive atmosphere of the home. Your kind words mean a great deal to all of us, and we are grateful for your trust in our team.
Dad moved into Watersmead in November 2025. Since being there, he looks far happier, healthier and altogether sprightly than he did at home. His personal hygiene is always catered for and he regularly comments on how he's enjoyed his meals. All the staff are really friendly & helpful. We are...
Dad moved into Watersmead in November 2025. Since being there, he looks far happier, healthier and altogether sprightly than he did at home. His personal hygiene is always catered for and he regularly comments on how he's enjoyed his meals. All the staff are really friendly & helpful. We are welcome to visit at anytime. The home is always clean, tidy & fresh & has a very happy feel. It was a very big decision, moving Dad here, but no regrets whatsoever. Thank you for all your hard work. Johns son & daughter, Karl & Michelle.
Thank you, Karl and Michelle, for sharing such a heartfelt review. We are delighted to hear that your dad has settled in so well and that he is looking happier, healthier, and more sprightly since moving to Watersmead. It means a great deal to the team to know that his personal care, meals, and...
Thank you, Karl and Michelle, for sharing such a heartfelt review. We are delighted to hear that your dad has settled in so well and that he is looking happier, healthier, and more sprightly since moving to Watersmead. It means a great deal to the team to know that his personal care, meals, and wellbeing are appreciated, and that you feel welcome to visit at any time. Your kind words about our staff, the home's environment, and the happy atmosphere will be shared with everyone-they will be thrilled to hear how much of a difference their care makes.Thank you again for your trust and support. We are so pleased your dad is happy here.
My sister has lived at Watersmead since August of 2025. The staff are wonderful in their care and empathy towards my sister and the other residences. I cannot speak highly enough about them. The home is run well and without any visible signs of stress from the staff. Everything is clean and tidy...
Review from Len C. (Brother of Resident)
Thank you for taking the time to share such a thoughtful and generous review. We are truly grateful for your kind words and for the trust you place in us to care for your sister. It is wonderful to hear that you consistently see the compassion, empathy, and dedication of our staff, and that the...
Thank you for taking the time to share such a thoughtful and generous review. We are truly grateful for your kind words and for the trust you place in us to care for your sister. It is wonderful to hear that you consistently see the compassion, empathy, and dedication of our staff, and that the home feels well run, calm, and welcoming. We take great pride in maintaining high standards of cleanliness, personal care, and nutrition, so your comments are especially appreciated. We are also delighted that you've been impressed by the range of activities available and that your sister always appears comfortable, well presented, and cared for. Your heartfelt "thank you" means a great deal to the whole team.
Very accommodating. Great at helping with hospital visits. Activities team are brilliant especially Kelly. Very informative about my dad's health . Can visit any time . Friendly and caring team of workers.
Very accommodating. Great at helping with hospital visits. Activities team are brilliant especially Kelly. Very informative about my dad's health . Can visit any time . Friendly and caring team of workers.
Thank you very much for your kind review. We're delighted to hear that you've found our team accommodating, friendly, and caring. Supporting residents with hospital visits and keeping families well informed about their loved one's health is very important to us, so we're pleased this has been your...
Thank you very much for your kind review. We're delighted to hear that you've found our team accommodating, friendly, and caring. Supporting residents with hospital visits and keeping families well informed about their loved one's health is very important to us, so we're pleased this has been your experience. Your special mention of our Activities Team, and Kelly in particular, will be shared with them - they will be thrilled to know their efforts are appreciated. We're also glad you value the flexibility to visit at any time and feel welcomed when you do. Thank you for trusting Watersmead with your dad's care and for taking the time to share your feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Watersmead.
There are no upcoming events for Watersmead.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Watersmead.
Meet the Team (6)

The residents at Watersmead are cared for by a committed team of over one hundred which includes support workers, catering, ancillary, maintenance and administrative staff. The home is led by Alison Stenning who is supported by an experienced team.

Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago....
Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago. Sally gained her 706/1 and 706/2 many years ago and she holds a wealth of other qualifications centring around the catering industry.
Sally runs the fantastic kitchen team and provides the residents with excellent meals as well as catering for all major events within the home. Sally was nominated for Wiltshire's 'Hospitality of the Year Award' twice and won on both occasions. Sally was also a regional winner in the Great British Care Awards and became a national finalist.
Her best memory of the home is when residents cooked a meal for her supported by the activity coordinator. It was lovely for her to sit with a few residents and enjoy the meal they had prepared.
In her spare time, Sally enjoys arts and crafts, gardening and growing her own vegetables. She also loves spending time with her family.

Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she...
Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she raised her family, and then joined the Trust as her children grew up.
Teresa says that interacting with residents is the best part of her job, and they really do make her day. Out of work, Teresa likes to spend time with her family and friends. She believes that working in care brings home how important family is.

Katie worked with the Trust for two years before taking a break and returning at the end of 2023. She has looked after adults with autism but...
Katie worked with the Trust for two years before taking a break and returning at the end of 2023. She has looked after adults with autism but returned to Watersmead to care for and take on the activities role.
Katie loves the personal side of her job and getting to know each individual, making people’s day, and making people smile. She is enjoying the opportunity to try exciting and engaging activities with residents.
Outside work, Katie loves to watch films and TV, and socialising with friends.

Biddy has worked in care since 1999 and with the Trust since 2019. This is her second time with the Trust having previously worked at Fives Court...
Biddy has worked in care since 1999 and with the Trust since 2019. This is her second time with the Trust having previously worked at Fives Court before it closed. She worked with another care provider before returning to the Trust.
Biddy loves to create a nice environment for residents and ensure they receive the best care possible. She enjoys supporting colleagues to develop to their full potential.
In her spare time, Biddy loves to spend time with her family and enjoys a nice walk.

Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and...
Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and likes the interaction with residents and their families. Nic says that with the feeling of family at Watersmead, it doesn’t feel like she’s coming to work.
When she’s not at work, Nic likes to go to the cinema, walk her dog, and socialise with friends and family.
Frequently Asked Questions about Watersmead
What types of Care is Watersmead registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Watersmead have?
There are 50 Single Rooms.
What are the Facilities & Services at Watersmead?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room are some of the Facilities & Services.
How far is Watersmead to the centre of Westbury?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Watersmead to verify any information. View our terms and conditions. Watersmead has an Enhanced Service -what an Enhanced Service includes.