Watersmead

White Horse Way, Westbury BA13 3AH
Review Us
9.7 119 Reviews
  • Watersmead, Westbury
Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents.

All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.
Residents can relax on the veranda in the summer and enjoy the peaceful setting.

The team at Watersmead is striving to become the hub of its community. With a regular plan of activities and an ever-developing schedule of community engagement, the home offers a whole variety of exciting and entertaining activities which stimulate its residents and welcomes local people, organisations and businesses to get involved. Current activities include:

-        Exotic animal visits with talks from an experienced handler
-        Movement to music sessions
-        Easter Fayre
-        Gentlemen’s mornings and ladies’ afternoons.
-        Gardening club
-        Afternoon walks
-        Singing for the soul
-        Summer fête
-        Sensory sessions
-        Baking
-        Watercolour painting class

The home also benefits from an excellent kitchen team who are fully committed to creating innovative and tasty dining experiences for residents, including ‘fakeaway’ theme nights which bring a flavour of the exotic to the home. Homemade cakes and biscuits are always on offer and all menus are created from scratch using seasonal, nutritious produce.

Watersmead is staffed by an experienced and friendly team who are on hand 24 hours a day to care for residents. With no restrictions on visiting, residents’ families and friends can see loved ones at a time that suits them and are always welcome to join them for a meal which creates a true family feeling.
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Care Provided by Watersmead

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1380 – £1485
  • Self-Funded Residential Dementia Care: £1520 – £1595
  • RESPITE Self-Funded Residential Care: £1530 – £1630
  • RESPITE Self-Funded Residential Dementia Care: £1680 – £1740

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

The price(s) shown are provided by the care home. Contact Watersmead for full pricing details and T&Cs.

Contact Watersmead to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Watersmead to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alison Stenning (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008
  • Number of floors: 1

Room Information

  • Single Rooms (50)

Watersmead Reviews (119)

9.7

Watersmead has a Review Score of 9.7 (9.698) out of 10, based on 48 reviews in the last 2 years.
Over all time Watersmead has 119 reviews.

Overall Experience
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Reviewer Connection to Watersmead
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Review from Linda H (Daughter of Resident) published on 8 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has a real feel of home. With lovely seating areas, views of the pond and garden. A section for the TV. If residents want to mix or just be on their own it is catered for. The staff are friendly, welcoming and helpful. They keep me informed of the smallest change regarding my father. They
will accomodate him with his likes and dislikes of food. I have no concerns with my father staying here. He and his room are always clean on visits.
Reply from Harry Marsh, On behalf of the team at WatersmeadThank you for your lovely feedback. We are delighted to hear that Watersmead provides a comfortable and welcoming environment for your father, with spaces that cater to both socialising and quiet time. It's wonderful to know that our team keeps you informed, supports your father's individual preferences, and maintains the high standards of care and cleanliness that are so important. Your kind words and confidence in our care mean a great deal to us, and we will be sure to share your feedback with the team. Thank you for your support.
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Review from Sian A (Niece of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely clean modern home. Residents are well cared for and kept entertained with lots of activities going on every day. Staff are happy and friendly. Grounds are lovely with a large pond for residents to enjoy.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you for your lovely review of OSJCT Watersmead. We're delighted to hear that you found the home clean, modern, and welcoming, and that our residents are enjoying the wide range of daily activities on offer. It's wonderful to know that our friendly and dedicated team helped make such a positive impression. We're also pleased you enjoyed our beautiful grounds and pond area, which provide a peaceful space for residents to relax and enjoy. Your kind comments mean a great deal to us and will be shared with the whole team.
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Review from Michael K (Son of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the home to be a perfect place for my mum. The staff are friendly and nothing is too much trouble for them. She is very happy here, I would recommend Watersmead to anyone, very caring and kind.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you very much for your kind review. We are delighted to hear that your mum is happy and settled at Watersmead and that you have had such a positive experience with our team. It is wonderful to know that you find our staff friendly, caring, and always willing to help. We take great pride in ensuring every resident feels comfortable, supported, and well looked after, so your feedback means a great deal to everyone here. Thank you also for your recommendation. It is a privilege to care for your mum, and we truly appreciate you taking the time to share your thoughts.
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Review from David C (Son-in-law of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in Watersmead since November 2023. She settled in very well with the other residents. She always gets involved in the daily activities which she enjoys. The care for the residents is good nothing to much trouble. When there is a health issue it is always dealt with quickly and efficiently.
The care staff do an excellent job. Anyone looking for a care home to move into. Watersmead would be a good choice. The home has 50 rooms so is not to big which enables staff to look after the residents efficiently. Rooms are always kept clean and tidy on a daily basis which is good for the residents. Mum enjoys her time here she also enjoys the daily menu which offers a good verity of food on a daily basis. All in all we have no complaints as to the way mum is looked after. Keep doing what you do excellent service.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you so much for taking the time to leave such a thoughtful and detailed review. We are delighted to hear that your mum has settled in so well since joining Watersmead and that she enjoys taking part in the daily activities and spending time with other residents. It is wonderful to know that you feel confident in the care and support provided by our team. Our staff work hard to ensure every resident receives compassionate, responsive, and person-centred care, so your kind words about how health concerns are managed and the excellent work of the care team mean a great deal to us.

We are also pleased that you are happy with the cleanliness of the home and the variety and quality of meals available each day. Creating a comfortable, welcoming, and enjoyable environment for our residents is always our priority. Thank you again for your recommendation and continued support. Your feedback will be shared with the whole team, who will be very encouraged by your comments.
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Review from Suzanne J (Sister-in-law of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
On entering the home you get a feel of a Very friendly atmosphere , carers are always willing to help. All areas are the home are very clean and tidy. Residents are looked after well . Meals seem to be of high standard and from what I've seen they look delicious .
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you for your lovely review. We're so pleased to hear that you experienced such a warm and friendly atmosphere within the home. Our team works hard to ensure residents feel comfortable, cared for, and supported every day, so your kind comments mean a great deal to us. We're also delighted that you noticed the cleanliness of the home and enjoyed seeing the high standard of meals we provide. Thank you again for taking the time to share your feedback.
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Review from Paul G (Son of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always very friendly and supportive, always keep us informed what's going on. My dad has now been here for 18 months and been very well cared for and he is very comfortable I'm his surrounding which helps him immensely.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you for your kind words and wonderful feedback. We're delighted to hear that your dad has been so well cared for during his time at OSJCT Watersmead. Our team works hard to provide a friendly, supportive, and comfortable environment, so it's lovely to know this has made such a positive difference to both your dad and your family. We truly appreciate your trust and support over the past 18 months.
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Review from A C (Son of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and Dad have been living at Watersmead over a year now. All the staff are very friendly and attentive. Any issues that arise are communicated and dealt with promptly. We are very happy with the care provided. The home is very clean and tidy and has a very positive feel. Thank you very much.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you so much for taking the time to share your feedback. We are delighted to hear that your Mum and Dad have settled well into life at Watersmead and that you are happy with the care and support they receive. Your kind comments about our friendly and attentive staff mean a great deal to us. We always strive to communicate openly with families and to address any issues promptly, so it is wonderful to know this has been your experience. We are also pleased that you appreciate the clean, tidy, and positive atmosphere within the home.
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Review from Adrian C (Son of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care by all the staff, they understand Mums needs and care.


When ever they is an issue I am made aware of it straight away.


The food in general the food is of good quality.
Mums room is really suitable for her needs and care, large window overlooking the garden

Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadWe're really pleased to hear that you feel confident in the care your mum is receiving and that our team understands her needs well. Keeping families informed promptly when issues arise is very important to us, so it's reassuring to know this has been your experience. We're also glad you're happy with the quality of the food and that your mum's room is comfortable and well suited to her needs, particularly with the lovely view over the garden. Your kind words are greatly appreciated and will be shared with the team as encouragement to continue providing high-quality, person-centred care.
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Review from W G (Wife of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family and I are very pleased with the care my husband gets in Watersmead. The staff are all very good and helpful, and look after him very well.
They are also very kind to us all when we visit, nothing is too much trouble. Thank you all.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you so much for your kind words. We're delighted to hear that your husband is receiving such good care at Watersmead, and that you and your family feel welcomed and supported when you visit. Our team works hard to provide compassionate care, so your feedback really means a lot to us. Thank you for taking the time to share your experience.
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Review from Pat K (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living here almost 2years. She is very happy and settled. The staff are so caring and always find the time to interact with the residents. I am kept up to date with everything that's going on with mums health. I feel the staff are so easy to talk to and are very approachable.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you so much for sharing your kind words. We're delighted to hear that your mum has been so happy and settled with us over the past two years. Our team truly values spending quality time with residents and keeping families informed, so it's wonderful to know this has made a difference for you. We'll be sure to share your feedback with the staff - they will be thrilled to hear it!
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Review from Paul W (Son of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service. Excellent care. Staff very helpful. Comfort and well being of the residents at the top of the staffs lists. Plenty of activities for the residents. Obvious that a great deal of planning was done to make Christmas a special time for all.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you so much for your wonderful feedback. We are delighted to hear that you found the service and care to be excellent and that our staff were helpful and attentive to the comfort and wellbeing of our residents. It is especially rewarding to know that you noticed the effort put into activities and the planning that went into making Christmas a special time for everyone. Your kind words are greatly appreciated by the whole team and provide real encouragement to continue delivering the best possible care and experiences for our residents.
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Review from R H (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Watersmead for a year & says she feels happy & safe there. The staff are welcoming & helpful, Mum's room & communal areas are always clean & tidy, there's a good variety of food at meal times & always hot & cold drinks on hand. There's a lovely garden that the residents can enjoy & plenty
of activities if they want to join in.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you so much for taking the time to share such a lovely review. We are delighted to hear that your mum feels happy and safe at Watersmead and that she has settled in so well over the past year. Your kind words about our welcoming staff, the cleanliness of the home, the food, and the activities mean a great deal to us. We are especially pleased that your mum enjoys her room, the communal areas, and our garden, as well as having plenty of choice and comfort throughout the day. Providing a safe, caring, and enjoyable environment for our residents is always our top priority, and feedback like yours reassures us that we are achieving this. Thank you again for your recommendation and continued trust in our team.
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Review from Trevor P (Nephew of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is being well cared for by the excellent staff at Watersmead, and I am always informed if there are any issues. The carers are very cheerful, and try very hard to get the residents to participate in games and craft projects. The food is very varied and of good quality, the rooms are clean and
tidy.
I am satisfied she is being well looked after.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you so much for your kind words. We're delighted to hear that your aunt is happy and well cared for at Watersmead. Our team works hard to create a cheerful, engaging environment for all our residents, and it's wonderful to hear that you've noticed their efforts with activities, crafts, and keeping everyone informed. We're also glad you're enjoying the variety and quality of the meals, and that the rooms meet your expectations. Your feedback means a lot to us and will be shared with the team. Thank you again for taking the time to share your experience.
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Review from Kate M (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has advanced dementia and has lived at Watersmead for 4 years. She is well cared for and all the staff I have had contact with are friendly and helpful. The home has a lovely feel about it. I am keep up to date with any issues, however minor and I am very happy with the care provided.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you for taking the time to share your kind feedback. We are so pleased to hear that your mum has felt well cared for during her time at Watersmead and that you find our team friendly, helpful, and communicative. It's wonderful to know that you feel informed and reassured about her care, and that you enjoy the welcoming and positive atmosphere of the home. Your kind words mean a great deal to all of us, and we are grateful for your trust in our team.
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Review from Karl M (Son of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved into Watersmead in November 2025. Since being there, he looks far happier, healthier and altogether sprightly than he did at home. His personal hygiene is always catered for and he regularly comments on how he's enjoyed his meals. All the staff are really friendly & helpful. We are welcome
to visit at anytime. The home is always clean, tidy & fresh & has a very happy feel. It was a very big decision, moving Dad here, but no regrets whatsoever. Thank you for all your hard work. Johns son & daughter, Karl & Michelle.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you, Karl and Michelle, for sharing such a heartfelt review. We are delighted to hear that your dad has settled in so well and that he is looking happier, healthier, and more sprightly since moving to Watersmead. It means a great deal to the team to know that his personal care, meals, and wellbeing are appreciated, and that you feel welcome to visit at any time. Your kind words about our staff, the home's environment, and the happy atmosphere will be shared with everyone-they will be thrilled to hear how much of a difference their care makes.
Thank you again for your trust and support. We are so pleased your dad is happy here.
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Review from Leonard C (Brother of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has lived at Watersmead since August of 2025. The staff are wonderful in their care and empathy towards my sister and the other residences. I cannot speak highly enough about them. The home is run well and without any visible signs of stress from the staff. Everything is clean and tidy both
in the individual rooms and in the community areas. The food is of a good standard. My sister always appears clean and well dressed. I have been impressed by the activities provided. What more can I say except thank you.
Review from Len C. (Brother of Resident)
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you for taking the time to share such a thoughtful and generous review. We are truly grateful for your kind words and for the trust you place in us to care for your sister. It is wonderful to hear that you consistently see the compassion, empathy, and dedication of our staff, and that the home feels well run, calm, and welcoming. We take great pride in maintaining high standards of cleanliness, personal care, and nutrition, so your comments are especially appreciated. We are also delighted that you've been impressed by the range of activities available and that your sister always appears comfortable, well presented, and cared for. Your heartfelt "thank you" means a great deal to the whole team.
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Review from D R (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very accommodating. Great at helping with hospital visits. Activities team are brilliant especially Kelly. Very informative about my dad's health . Can visit any time . Friendly and caring team of workers.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you very much for your kind review. We're delighted to hear that you've found our team accommodating, friendly, and caring. Supporting residents with hospital visits and keeping families well informed about their loved one's health is very important to us, so we're pleased this has been your experience. Your special mention of our Activities Team, and Kelly in particular, will be shared with them - they will be thrilled to know their efforts are appreciated. We're also glad you value the flexibility to visit at any time and feel welcomed when you do. Thank you for trusting Watersmead with your dad's care and for taking the time to share your feedback.
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Review from Rachel S (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Watersmead is a warm and friendly home and my Mum has settled in well which is a huge relief for me. The staff are all friendly and build relationships with the residents which is lovely to see and makes this a real community. Mum always says how much she enjoys the meals at Watersmead and the place
has a 'homely' feel.
i visited several places before choosing Watersmead because of the friendly atmosphere and caring approach and I haven't been disappointed.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you so much for taking the time to leave such a kind review. We're delighted to hear that your mum has settled in well at Watersmead and that this has brought you peace of mind - that means a great deal to us.

It's wonderful to know that you've noticed the strong relationships our team builds with residents and the sense of community we strive to create. We're also very pleased to hear your mum enjoys the meals and feels at home here.

Thank you for trusting us with your mum's care and for your thoughtful feedback. It truly means a lot to the whole Watersmead team.
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Review from Anne L (Wife of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are providing good care to my husband who has physical disabilities. They keep me informed of any concerns and changes in his condition and are available to discuss his care. The Care Home is welcoming and staff are friendly and supportive.
Reply from Rhiannon Freeman-Gray, on behalf of the team at WatersmeadThanks so much for taking the time to write us this review. We're pleased to hear you're happy with the care your husband is receiving and that you feel the team keep you up to date. If there's anything more we can do to support you or your husband, please do let us know.
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Review from sally b (Sister of Resident) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have always been caring and helpful when I have visited. My brother has settled in well, after a few weeks of being in his room, but now generally he mixes in the day room, but is a quiet man.
There are always daily activities, which are organised for the residents, who can chose to participate.
Reply from Rhiannon Freeman-Gray, on behalf of the team at WatersmeadThanks so much for sharing this review. It's wonderful that your brother has settled in so well and is beginning to take part in some of the activities on offer. If there's ever anything more we can do to support him, please just ask.
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Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for Watersmead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.698 for Watersmead is calculated as follows: ( (412 Excellents x 5) + (142 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 567 Ratings = 4.698
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Watersmead is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (9)

Meet the Team (6)

Alison

Alison Stenning

Job Title: Home Manager Joined: 2017

The residents at Watersmead are cared for by a committed team of over one hundred which includes support workers, catering, ancillary, maintenance and administrative staff. The home is led by Alison Stenning who is supported by an experienced team.

Sally

Sally Reynolds

Job Title: Head Chef Joined: 2008

Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago. Sally gained her 706/1 and 706/2 many years ago and she holds a wealth of other qualifications centring around the catering industry.


Sally runs the fantastic kitchen team and provides the residents with excellent meals as well as catering for all major events within the home. Sally was nominated for Wiltshire's 'Hospitality of the Year Award' twice and won on both occasions. Sally was also a regional winner in the Great British Care Awards and became a national finalist.


Her best memory of the home is when residents cooked a meal for her supported by the activity coordinator. It was lovely for her to sit with a few residents and enjoy the meal they had prepared.


In her spare time, Sally enjoys arts and crafts, gardening and growing her own vegetables. She also loves spending time with her family.

Teresa

Teresa Andrews

Job Title: Head Housekeeper Joined: 2010

Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she raised her family, and then joined the Trust as her children grew up.


Teresa says that interacting with residents is the best part of her job, and they really do make her day. Out of work, Teresa likes to spend time with her family and friends. She believes that working in care brings home how important family is.

Katie

Katie Cooper

Job Title: Activities Co-ordinator Joined: 2023

Katie worked with the Trust for two years before taking a break and returning at the end of 2023. She has looked after adults with autism but returned to Watersmead to care for and take on the activities role.


Katie loves the personal side of her job and getting to know each individual, making people’s day, and making people smile. She is enjoying the opportunity to try exciting and engaging activities with residents.


Outside work, Katie loves to watch films and TV, and socialising with friends.

Biddy

Biddy Perkins

Job Title: Head of Care Joined: 2019

Biddy has worked in care since 1999 and with the Trust since 2019. This is her second time with the Trust having previously worked at Fives Court before it closed. She worked with another care provider before returning to the Trust.


Biddy loves to create a nice environment for residents and ensure they receive the best care possible. She enjoys supporting colleagues to develop to their full potential.


In her spare time, Biddy loves to spend time with her family and enjoys a nice walk.

Nic

Nic Crow

Job Title: Admin Assistant Joined: 2017

Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and likes the interaction with residents and their families. Nic says that with the feeling of family at Watersmead, it doesn’t feel like she’s coming to work.


When she’s not at work, Nic likes to go to the cinema, walk her dog, and socialise with friends and family.

Frequently Asked Questions about Watersmead

What types of Care is Watersmead registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Watersmead have?

There are 50 Single Rooms.

What are the Facilities & Services at Watersmead?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is Watersmead to the centre of Westbury?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Watersmead to verify any information. View our terms and conditions. Watersmead has an Enhanced Service - more info.