Watersmead

White Horse Way, Westbury BA13 3AH
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9.7 109 Reviews
  • Watersmead, Westbury
Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents.

All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.
Residents can relax on the veranda in the summer and enjoy the peaceful setting.

The team at Watersmead is striving to become the hub of its community. With a regular plan of activities and an ever-developing schedule of community engagement, the home offers a whole variety of exciting and entertaining activities which stimulate its residents and welcomes local people, organisations and businesses to get involved. Current activities include:

-        Exotic animal visits with talks from an experienced handler
-        Movement to music sessions
-        Easter Fayre
-        Gentlemen’s mornings and ladies’ afternoons.
-        Gardening club
-        Afternoon walks
-        Singing for the soul
-        Summer fête
-        Sensory sessions
-        Baking
-        Watercolour painting class

The home also benefits from an excellent kitchen team who are fully committed to creating innovative and tasty dining experiences for residents, including ‘fakeaway’ theme nights which bring a flavour of the exotic to the home. Homemade cakes and biscuits are always on offer and all menus are created from scratch using seasonal, nutritious produce.

Watersmead is staffed by an experienced and friendly team who are on hand 24 hours a day to care for residents. With no restrictions on visiting, residents’ families and friends can see loved ones at a time that suits them and are always welcome to join them for a meal which creates a true family feeling.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Alison Stenning (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008
  • Number of floors: 1

Room Information

  • Single Rooms (50)

Watersmead Reviews (109)

9.7

Watersmead has a Review Score of 9.7 (9.724) out of 10, based on 48 reviews in the last 2 years.
Over all time Watersmead has 109 reviews.

Overall Experience
  • 85
  • 23
  • 1
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Date Published
  • 109
  • 10
  • 29
  • 48
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Reviewer Connection to Watersmead
  • 43
  • 24
  • 11
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 109, showing 1-20
Review from Kate M (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has Alzheimer's and had lived at Watersmead for around 3 years now. The home is well run and each time I visit I see activities in progress and all residents are encouraged to take part. My mum's illness means she now unaware of some things, such as remembering to wash and clean her teeth for
example, but she is always clean and tidy as is her room. I believe she is well look after and the staff have endless patience with her.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Watersmead

Thanks so much for this lovely review - your kind words mean a lot to the whole team. We're so pleased you're happy with the care your mum is receiving at Watersmead. It's a privilege to look after her and if there's ever anything more we can do for you or her, please just ask.

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Review from Anne L (Wife of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are providing good care to my husband who has physical disabilities. They keep me informed of any concerns and changes in his condition and are available to discuss his care. The Care Home is welcoming and staff are friendly and supportive.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Watersmead

Thanks so much for taking the time to write us this review. We're pleased to hear you're happy with the care your husband is receiving and that you feel the team keep you up to date. If there's anything more we can do to support you or your husband, please do let us know.

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Review from Paul W (Son of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care home clean and tidy. Plenty of activities for the residents to participate in. Always kept up to date with my mum's care. The view from her room overlooks the garden which hopefully she likes.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Watersmead

Thank you so much for this fantastic review! We really appreciate you taking the time to share your experience of Watersmead. It's great that your mum is enjoying the activities on offer and the views of the garden from her room. If there's ever anything more we can do for you or for her, please just ask.

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Review from A C (Son of Resident) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad have been in Watersmead for several months now. Although this is a short period of time they have both settled in very well and appear to be happy.
The staff are excellent, always friendly, very helpful and keep me fully informed if there are any issues.
The quality and quantity of food
is very good.
I would certainly recommend this care home.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Watersmead

We really appreciate you taking the time to write us this lovely review. It's fantastic that your parents have settled in so well at Watersmead and that you're so happy with the communication you receive from the team. If there's ever anything more we can do for them or for you, please just ask!

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Review from sally b (Sister of Resident) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have always been caring and helpful when I have visited. My brother has settled in well, after a few weeks of being in his room, but now generally he mixes in the day room, but is a quiet man.
There are always daily activities, which are organised for the residents, who can chose to participate.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Watersmead

Thanks so much for sharing this review. It's wonderful that your brother has settled in so well and is beginning to take part in some of the activities on offer. If there's ever anything more we can do to support him, please just ask.

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Review from phil b (Son of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved in December 2024 and once settled is very happy, thinks the staff are great and loves the food. She is looking so much better than she was when she lived on her own has friends and is eating properly.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Watersmead

We're so happy that you mum has settled in so well at Watersmead and that she's made so many friends in the home. We love having her with us, and if there's ever anything more we can do for you or for her, please just ask.

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Review from maurice b (Brother of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are really great. The home has a friendly atmosphere at all times. My sister really likes it and l know she is safe and well looked after. The staff are friendly and nothing is to much trouble.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Watersmead

Thanks so much for this fantastic review! It really means so much to the whole team to get such lovely feedback. We're so glad your sister is happy at Watersmead and if there's ever anything more we can do for you or her, please just ask!

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Review from David S (Son of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Watersmead, and particularly the staff continue to care for my dad. He has now been in this care home for over two years and has developed some good relationships with many staff and some residents.
My father, like many of his generation is often reluctant to ask for things, an example being at meal
times. He is a very traditional eater, in his words good old fashioned food, none of this fancy modern stuff. When he does ask, the staff do all they can to give him some of the items he requests, although he accepts this is not always possible.
My dad is also not one for joining in many activities, but thats his choice and he is happy with that.
I am always happy to engage with staff, and get on well with them. They are open with me about issues surrounding dad and always ring and let me know if there are any problems.
I say with absolute conviction that if my dad was not in this care then he would not be with us today.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Watersmead

Thank you very much for taking the time to write us this review. We're so pleased that your dad is happy at Watersmead and that he has such good relationships with both the home team and other residents. It's wonderful that you also get on so well with the team and are so happy with the communication you receive from us. If there's ever anything more we can do for you or your dad, please just ask.

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Review from Tanya T (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care staff at watersmead are very attentive and patient with my mum, the rooms are very neat and clean and you're allowed to make them as homely as you like. The meals are extremely good as are the gardens.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Watersmead

Thanks so much for taking the time to write us this lovely review. We're delighted to hear that you're so happy with the care your mum is receiving and that she likes the meals and the gardens. If there's every anything more we can do for you or for her, please just ask.

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Review from P K (Daughter of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been living in Watermead for just over a year. She is very happy and settled. She enjoys the entertainment, quizzes, bingo, sing along, etc. She is a sociable lady. The staff are very caring and brilliant with the residents and their families. If there are any problems I am always kept up to
date. The only problem Mum has is people entering her room during the night, other residents.
Reply from Rhiannon Freeman-Gray, Regional Marketing Manager at Watersmead

Thank you so much for sharing your feedback and for these kind words. We really appreciate you taking the time to review us and we're so pleased your mum is feeling happy and settled with us.

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Review from Ginny T (Daughter of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always polite and courteous when we go to visit. Nothing appears to be too much trouble and any questions asked are either replied to or passed on to another member of the team to deal with. My mum has only been at Watersmead for 8 months so I can only review what I know in this short
period.
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Review from W G (Wife of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family and I have been very happy with the care my husband has received at Watersmead. All the staff have been very good, they are helpful, caring, always cheerful. We know he is in good hands and well cared for.
Reply from Rowen Campbell, on behalf of the team at Watersmead

We're delighted to be able to care for your husband, and we appreciate you taking the time to share your feedback - it does mean a lot to the team. If there is ever anything else we can do to support your husband, or the rest of your family, please just let us know.

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Review from T B (Daughter of Resident) published on 5 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Watersmead for about six years. She is happy there and feels that it is now her home. Generally, I am very happy with her care. She is now in bed permanently in her room and is assisted with all her care and meals etc. The staff are all very friendly and show her much kindness.
The home is very well managed.
Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you very much for your feedback and for taking the time to write us a review. It's been an honour to look after your mother, and we're so pleased to know that she is happy with us. Please just let us know if there is ever anything more we can do to support her, or you.

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Review from M R (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Watersmead for nearly 5 years now, she is so happy and she adores everyone who works there and I mean everyone. She sometimes joins in with the activities at the home except when it has animals to hold and pet as she would run a mile (if she could). I do have time to
sit and watch the everyday running of the home while my mum dozes off again in the main dining room and the care the carers have for other residents melts my heart sometimes, they just go above and beyond. Also the manager and secretary are so lovely and they are straight on the phone to me if my mum is ill, they keep me up to date about appointments my mum has to attend or if the doctr has to be called. I really love going to see my mum especially if there is entertainment on and everyone has a sing-along me included. I know I speak for every relative's family that if there was a medal to have this home deserves it. Thank you.
Reply from Rowen Campbell, on behalf of the team at Watersmead

What kind words, thank you! We really appreciate your feedback, and you taking the time to write us a review. It's been an honour to be able to care for your mother, and it's wonderful to know that she is happy here at Watersmead. do let us know if there is ever anything more we can do to support her, or you.

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Review from D C (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi my mother-in-law has been with you for 15 months. In that time she has settled into your home very well. This is because the manager and her staff are switched on with the residents as to their needs etc. There are always a selection of daily activities going on which Mum enjoys getting involved
with. Also the daily menu is good. I would recommend this care home to anyone having to move into one.
Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your kind words and for taking the time to write us a review. We do appreciate your recommendation. It's a pleasure to have your mother-in-law with us and to know that she is happy. Please don't hesitate to ask if there is ever anything more we can do to support her.

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Review from D R (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone was very helpful when we visited and made the decision easier for my dad to live at the care home. He has been there a month now and settling in very well. His food needs are being met and he loves his fish and chips Fridays.
Reply from Rowen Campbell, on behalf of the team at Watersmead

We're so glad to see your dad settling in to life at Watersmead. Thank you for taking the time to write us a review, and for sharing your experience of our home. Please let us know if there is anything more we can to support your dad or the rest of the family.

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Review from R H (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very well cared for and the staff are always on hand, Mum says she feels happy and safe there. There is always a good choice of food, snacks and drinks, there are also lots of activities throughout the week, everyone at Watersmead is very welcoming.
Reply from Rowen Campbell, on behalf of the team at Watersmead

It's great to hear that your mum is happy with us, and enjoying her time at Watersmead. Thank you for taking the time to write us a review - we really do appreciate it.

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Review from Trevor P (Nephew of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Watersmead are a great bunch of people, they do have time to have a laugh and joke with the residents, and my aunt does enjoy this. The Christmas Party was fun, there is always something going on for them to take part in, I am very pleased we were able to find such a good, friendly place
which she feels at home in.
Reply from Rowen Campbell, on behalf of the team at Watersmead

We're so glad to hear that your aunt it happy here at Watersmead. Friends and family are always welcome to join us with our activities, whether that's the Christmas party, or regular activities throughout the year. If there is anything she would like to do that isn't already on the planner, let us know and we'll try to accommodate.

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Review from M P (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely, welcoming home. My Dad's needs are catered for in a way we can not do at home. He seems content and we are more than happy with his care. He can be difficult sometimes and the staff always do their best when he allows.
Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your feedback and for taking the time to write us a review. We're glad to have your Dad with us, and that we are able to support him as we do. Please let us know if there is ever anything more we can do to help.

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Review from J T (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been at Watersmead Care Home for four years now. We have always felt the care home does a great job caring and providing for his needs. My Dad has dementia. He is a late morning riser and a night wanderer, his routine is catered for and we always feel confident he is in safe hands. The staff
are always approachable, helpful and keep us well informed. I would highly recommend Watersmead if you are looking for the transition from home to care home.
Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you very much for your recommendation, and for taking the time to share your feedback of Watersmead. We're glad to have your dad with us, and to support him with his own routine. If there is ever anything more we can do to support him, or you, then, please just let us know.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Watersmead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.724 for Watersmead is calculated as follows: ( (422 Excellents x 5) + (133 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 566 Ratings = 4.724
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Watersmead is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (6)

Alison

Alison Stenning

Job Title: Home Manager Joined: 2017

The residents at Watersmead are cared for by a committed team of over one hundred which includes support workers, catering, ancillary, maintenance and administrative staff. The home is led by Alison Stenning who is supported by an experienced team.

Sally

Sally Reynolds

Job Title: Head Chef Joined: 2008

Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago. Sally gained her 706/1 and 706/2 many years ago and she holds a wealth of other qualifications centring around the catering industry.


Sally runs the fantastic kitchen team and provides the residents with excellent meals as well as catering for all major events within the home. Sally was nominated for Wiltshire's 'Hospitality of the Year Award' twice and won on both occasions. Sally was also a regional winner in the Great British Care Awards and became a national finalist.


Her best memory of the home is when residents cooked a meal for her supported by the activity coordinator. It was lovely for her to sit with a few residents and enjoy the meal they had prepared.


In her spare time, Sally enjoys arts and crafts, gardening and growing her own vegetables. She also loves spending time with her family.

Teresa

Teresa Andrews

Job Title: Head Housekeeper Joined: 2010

Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she raised her family, and then joined the Trust as her children grew up.


Teresa says that interacting with residents is the best part of her job, and they really do make her day. Out of work, Teresa likes to spend time with her family and friends. She believes that working in care brings home how important family is.

Katie

Katie Cooper

Job Title: Activities Co-ordinator Joined: 2023

Katie worked with the Trust for two years before taking a break and returning at the end of 2023. She has looked after adults with autism but returned to Watersmead to care for and take on the activities role.


Katie loves the personal side of her job and getting to know each individual, making people’s day, and making people smile. She is enjoying the opportunity to try exciting and engaging activities with residents.


Outside work, Katie loves to watch films and TV, and socialising with friends.

Biddy

Biddy Perkins

Job Title: Head of Care Joined: 2019

Biddy has worked in care since 1999 and with the Trust since 2019. This is her second time with the Trust having previously worked at Fives Court before it closed. She worked with another care provider before returning to the Trust.


Biddy loves to create a nice environment for residents and ensure they receive the best care possible. She enjoys supporting colleagues to develop to their full potential.


In her spare time, Biddy loves to spend time with her family and enjoys a nice walk.

Nic

Nic Crow

Job Title: Admin Assistant Joined: 2017

Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and likes the interaction with residents and their families. Nic says that with the feeling of family at Watersmead, it doesn’t feel like she’s coming to work.


When she’s not at work, Nic likes to go to the cinema, walk her dog, and socialise with friends and family.

Frequently Asked Questions about Watersmead

What types of Care is Watersmead registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Watersmead have?

There are 50 Single Rooms.

What are the Facilities & Services at Watersmead?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is Watersmead to the centre of Westbury?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Watersmead to verify any information. View our terms and conditions. Watersmead has an Enhanced Service - more info.