Watersmead

White Horse Way, Westbury BA13 3AH
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9.7 109 Reviews
  • Watersmead, Westbury
Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents.

All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.
Residents can relax on the veranda in the summer and enjoy the peaceful setting.

The team at Watersmead is striving to become the hub of its community. With a regular plan of activities and an ever-developing schedule of community engagement, the home offers a whole variety of exciting and entertaining activities which stimulate its residents and welcomes local people, organisations and businesses to get involved. Current activities include:

-        Exotic animal visits with talks from an experienced handler
-        Movement to music sessions
-        Easter Fayre
-        Gentlemen’s mornings and ladies’ afternoons.
-        Gardening club
-        Afternoon walks
-        Singing for the soul
-        Summer fête
-        Sensory sessions
-        Baking
-        Watercolour painting class

The home also benefits from an excellent kitchen team who are fully committed to creating innovative and tasty dining experiences for residents, including ‘fakeaway’ theme nights which bring a flavour of the exotic to the home. Homemade cakes and biscuits are always on offer and all menus are created from scratch using seasonal, nutritious produce.

Watersmead is staffed by an experienced and friendly team who are on hand 24 hours a day to care for residents. With no restrictions on visiting, residents’ families and friends can see loved ones at a time that suits them and are always welcome to join them for a meal which creates a true family feeling.

Show Watersmead on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1275 – £1360
  • Self-Funded Residential Dementia Care: £1395 – £1460
  • RESPITE Self-Funded Residential Care: £1405 – £1495
  • RESPITE Self-Funded Residential Dementia Care: £1540 – £1595

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Watersmead to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Alison Stenning (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008
  • Number of floors: 1

Room Information

  • Single Rooms (50)

Watersmead Reviews (109)

Total of 109, showing 21-40
9.7

Watersmead has a Review Score of 9.7 (9.712) out of 10, based on 52 reviews in the last 2 years. Over all time Watersmead has 109 reviews.

Overall Experience

  • 85
  • 23
  • 1
  • 0
  • 0

Date Published

109
12
38
52
57

Review from David B (Husband of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that I found Watersmead. The staff are so friendly and my wife has settled in so well. Everyone is so friendly when I go in to see my wife. Thank you all so much.

Reply from Rowen Campbell, on behalf of the team at Watersmead

What a lovely thing to say! It's an honour to care for your wife, and we're delighted with how well she has settled with us. Please don't hesitate to ask if there is anything more we can do to support you or your wife.

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Review from Ron J (Son of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident nearly 7 years ago, suffering with early dementia, over these years her care needs have grown, this growth has been met and in many ways exceeded by all the fabulous staff. Watersmead is Mum's home, she is treated with respect and love and all her needs are met. It's a place where
she has always been happy which makes me and the rest of her family happy. Watersmead is a care home I would highly recommend.

Reply from Rowen Campbell, on behalf of the team at Watersmead

That is so lovely to hear, thank you. We really appreciate your feedback. It's been a privilege to care for your mum and we're so glad she has been happy with us. Please don't hesitate to contact us if there is ever anything else we can do you for your mum, or the rest of your family. Thank you for the recommendation!

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Review from Alan J (Son of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very fortunate to have found a care home that looks after our mother so well. All the staff are extremely professional, but also very caring. The staff treat Mum with love and dignity and do their utmost to keep Mum safe, well and happy. Mum has been at Watersmead for some years now and she is
treated like a member of their family. We are kept informed about what's going on in Watersmead and are always made welcome.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your review, it really means a lot to us. It's been a privilege to care for your mum, and she is most definitely part of our family here at Watersmead. Please let us know if there is any more we can do to help your mum, or the rest of your family.

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Review from Linda C (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived at Watersmead on the 5th of September 2024. She is gradually settling into the daily routine. The carers are absolutely brilliant with her, nothing is too much trouble. This really gives me peace of mind she is happy and safe 24/7.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for taking the time to write us a review - we do appreciate it. It's wonderful to hear that we have been able to give you peace of mind about your mother's wellbeing; it is a pleasure to have her with her here. Please let us know if there is anything else we can do to help.

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Review from Anita D (Wife of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Watersmead for 4 months and I am extremely happy with the care he is receiving. He feels that the staff are part of his family and although he has his favourites amongst them, all of the staff are caring, attentive and have enriched his life. His appetite has improved and he really
enjoys the social aspect of mealtimes which are always made a special time. He enjoys many of the activities but is equally happy in his room which is always clean and comfortable. As a wife and regular visitor I have been made extremely welcome and I appreciate the fact that the staff are always approachable. My husband has had too short spells in hospital recently and the home managed both his admittance and aftercare very well. My husband has Dementia and the staff are well trained in managing and dealing with this and this is a great comfort to me when I am not with him. I am confident that he is receiving the best care at this home.

Reply from Rowen Campbell, on behalf of the team at Watersmead

We are delighted to have your husband with us at Watersmead, and it's wonderful to him so settled and happy. We really appreciate your feedback, and that you took the time to write us a review. We're sure your experience of our home will be helpful and reassuring to others in a similar position. We consider you both as part of our family here, so please don't hesitate to ask if there is ever anything else we can do to help either of you.

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Review from S V (Daughter of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the excellent service my dad gets, he is well looked after and safe. The staff treat you like family. Well done to all.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your feedback and for taking the time to write us a review. We are delighted to have your dad with us and are happy to help with anything - please don't hesitate to ask if there is anything more we can do.

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Review from P M (Resident) assisted by family/friend published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and well looked after, all the staff are very helpful, it's like having extra family.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for taking the time to write us a review - we really do appreciate it. We are delighted to hear that you're happy here with us at Watersmead, and if there is anything more we can do to support you, please don't hesitate to ask.

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Review from Ann S (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has severe dementia, unable to walk or feed herself. In the years Mum has been in Watersmead she has had excellent care. The staff are amazing, they treat Mum with the utmost respect, dignity, compassion and love. Nothing is too much trouble for them, spending time with Mum, making her smile
and laugh. Everyone is always available to answer any questions or concerns I may have. The food is nutritious, varied and full of flavour. The chef is more than happy to adjust the menu to accommodate Mum's needs. The entertainment that is put on does everything to stimulate the residents, making them feel part of a happy community. I know Mum is safe and well cared for without me having to worry about her.

Reply from Rowen Campbell, on behalf of the team at Watersmead

What lovely feedback, thank you! We all really appreciate your kind words, and that you took the time to write us a review and share your mum's feedback of Watersmead. It is a privilege to be able to care for your mum, and we're so pleased we're been able to ease your worry too. Just let us know if there is ever anything more we can do for your mum or for your family.

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Review from Bob M (Son of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Watersmead in January of this year, he was previously resident at another home and we decided to move him because the home just did not have any atmosphere. So we visited Watersmead and found that the atmosphere was very vibrant and looked like a busy place with lots going on.
Dad is
much happier here as the atmosphere is so much better and the staff are always around to assist with all of their needs.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your feedback on Watersmead. We're so pleased you like the atmosphere here, and that your dad is happy with us. Please don't hesitate to ask if there is anything else we can do to support him.

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Review from R W (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Stepdad loves all the fun things to do. The activities coordinators are so good at matching activities to the residents. A visit from a local mobile farm was a favourite as it brought back happy memories of bottle-feeding the lambs in my stepdad's younger days on the farm.
The day-to-day care is
top notch and communication is very good. Any questions are answered promptly. All staff members are so friendly and are in tune with the residents and their families. Although they are always busy they always seem to have time for a quick chat or cuddle. They seem to get the balance right in being friendly but also are firm when needed but I've never seen aggression or anger shown, just compassion.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for taking the time to write us a review. It's great to hear that your Stepdad is enjoying life at Watersmead, and we're delighted to see him joining in with so much. We're always keen to find activities that will be meaningful to our residents, so if there is anything else your Stepdad would like to do, please just let us know.

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Review from Stephen W (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Watersmead for some 2 1/2 years now and has been cared for exceptionally well. Whilst she no longer participates as actively as she once did in the activities provided in the home I know she is otherwise engaged as much as is possible by the staff. She always tells me that she is well
looked after and I get the impression that this is indeed the case. I certainly commend the home and its staff in their quest to provide support with dignity for its residents.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for taking the time to write us a review, and for acknowledging your mum's experience to date at Watersmead. We're glad to hear that she feels well looked after. If there is anything more you can think of that we could do to support your mum, please just let us know.

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Review from D P (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care is very good, the staff all treat Mum with respect and dignity. Mum is always taken care of and they try and offer Mum the right care and support for her needs. Mum's room does not have a en-suite which would make it much nicer for Mum as she likes her privacy.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thanks for your feedback and for sharing your Mum's experiences of Watersmead. It's a pleasure to have her with us and we've loved getting to know her. If there is ever anything more we can do for her, please just ask.

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Review from Claire G (Granddaughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Watersmead are excellent, friendly and caring. They work tirelessly, the home is clean, well furnished and its layout is perfect for the elderly residents, enabling them to be able to manoeuvre around the home safely.
My grandmother has been in their care for two years and the team has
provided her with constant stimulation, support and love. And as a family, we are so happy and grateful for their continued care.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your kind words about our team and our home. It's an honour to be able to care for your grandmother and we would be more than happy to support in any other way - if there is something you think of, please just let us know. We appreciate you taking the time to write us a review.

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Review from Samantha G (Niece of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Watersmead have really helped support my Uncle following his stroke, he is very happy and content and feels at home.
Communication from Watersmead is consistent and supportive and we as a family can't thank them enough for all they do!

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for taking the time to write us a review. We're so pleased we've been able to support your uncle with his recuperation, and we're glad he feels happy and at home with us. We appreciate your kind words about our team, too, and if there is ever anything else we can do to help your family, just say the word.

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Review from Barry K (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the care home for over a year now. He is very happy here the staff are wonderful he is well cared for I am kept up to date if there are any problems the meals are very good and his room is nice overall and a very good care home.

Reply from Rowen Campbell, on behalf of the team at Watersmead

We're so pleased that your father is happy with us, and enjoying the food. It's a pleasure to have him here. Thank you for taking the time to write us a review - we do appreciate your feedback.

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Review from Jean S (Wife of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my husband doesn't want to be in there, he has been well looked after despite him being less than nice to the staff who have tried to help him. He has been having to move as I have moved out of the area. He has vascular dementia and anxiety and depression so is never going to be the life and
soul of the place. The lack of energy suite facilities is one huge drawback.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your candour and for taking the time to write us a review. We will continue to care for your husband in any way we can, and if there is anything we can do for you too, please just let us know.

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Review from Alan F (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the staff do a wonderful job under difficult circumstances. I think there should be more control over residents wandering around at night and bothering my mother in her room. More separation is needed between those who are of sound mind and those who are unfortunately not.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your feedback, which has been noted. Please do feel free to raise any concerns directly with our team and we will do what we can to solve any issues. We appreciate you taking the time to share your comments.

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Review from G G (Son of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and considerate of the residents in their care. There's quite a lot happening to keep the residents occupied, the staff knows all the residents by name and what they like and don't like.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for taking the time to share your views on Watersmead, and for writing us a review - we do appreciate it. Please don't hesitate to ask if there is anything more we can do to support your family.

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Review from R Y (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and helpful. Mum is looked after very well. Her room is clean and tidy. There is a good choice of food and drinks. If there is a problem with Mum the home always gets in touch. Mum is settled and happy at Watersmead.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Many thanks for taking the time to write us a review, we do appreciate your feedback. We're glad that your Mum is settled and happy with us at Watersmead.

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Review from Trish W (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my mum on the off chance she may have been awake, but needed to drop off nighties the care assistant had requested she needed. I was welcomed by music coming from the dining room - a gentleman playing the accordion and singing. Very entertaining for the residents and visitors alike. A shame
my mum was in her room as she used to love music, but these days she likes to spend a great deal of time in her room resting but also in a place where she is safe and happy.

Reply from Helen Dearing, On behalf of the team at Watersmead

Thank you for your review, we're pleased to hear your mum feels safe and happy with us. If there is anything we can do for her, please let us know.

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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for Watersmead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Watersmead is calculated as follows: ( (450 Excellents x 5) + (149 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 612 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Watersmead is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (6)

Alison

Alison Stenning

Job Title: Home Manager

Joined: 2017

The residents at Watersmead are cared for by a committed team of over one hundred which includes support workers, catering, ancillary, maintenance and administrative staff. The home is led by Alison Stenning who is supported by an experienced team.

Sally

Sally Reynolds

Job Title: Head Chef

Joined: 2008

Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago. Sally gained her 706/1 and 706/2 many years ago and she holds a wealth of other qualifications centring around the catering industry.


Sally runs the fantastic kitchen team and provides the residents with excellent meals as well as catering for all major events within the home. Sally was nominated for Wiltshire's 'Hospitality of the Year Award' twice and won on both occasions. Sally was also a regional winner in the Great British Care Awards and became a national finalist.


Her best memory of the home is when residents cooked a meal for her supported by the activity coordinator. It was lovely for her to sit with a few residents and enjoy the meal they had prepared.


In her spare time, Sally enjoys arts and crafts, gardening and growing her own vegetables. She also loves spending time with her family.

Teresa

Teresa Andrews

Job Title: Head Housekeeper

Joined: 2010

Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she raised her family, and then joined the Trust as her children grew up.


Teresa says that interacting with residents is the best part of her job, and they really do make her day. Out of work, Teresa likes to spend time with her family and friends. She believes that working in care brings home how important family is.

Katie

Katie Cooper

Job Title: Activities Co-ordinator

Joined: 2023

Katie worked with the Trust for two years before taking a break and returning at the end of 2023. She has looked after adults with autism but returned to Watersmead to care for and take on the activities role.


Katie loves the personal side of her job and getting to know each individual, making people’s day, and making people smile. She is enjoying the opportunity to try exciting and engaging activities with residents.


Outside work, Katie loves to watch films and TV, and socialising with friends.

Biddy

Biddy Perkins

Job Title: Head of Care

Joined: 2019

Biddy has worked in care since 1999 and with the Trust since 2019. This is her second time with the Trust having previously worked at Fives Court before it closed. She worked with another care provider before returning to the Trust.


Biddy loves to create a nice environment for residents and ensure they receive the best care possible. She enjoys supporting colleagues to develop to their full potential.


In her spare time, Biddy loves to spend time with her family and enjoys a nice walk.

Nic

Nic Crow

Job Title: Admin Assistant

Joined: 2017

Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and likes the interaction with residents and their families. Nic says that with the feeling of family at Watersmead, it doesn’t feel like she’s coming to work.


When she’s not at work, Nic likes to go to the cinema, walk her dog, and socialise with friends and family.

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