Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Watersmead has a Review Score of 9.7 (9.724) out of 10, based on 48 reviews in the last 2 years.
Over all time Watersmead has 109 reviews.
5.0 out of 5
What a lovely thing to say! It's an honour to care for your wife, and we're delighted with how well she has settled with us. Please don't hesitate to ask if there is anything more we can do to support you or your wife.
5.0 out of 5
That is so lovely to hear, thank you. We really appreciate your feedback. It's been a privilege to care for your mum and we're so glad she has been happy with us. Please don't hesitate to contact us if there is ever anything else we can do you for your mum, or the rest of your family. Thank you for the recommendation!
5.0 out of 5
Thank you for your review, it really means a lot to us. It's been a privilege to care for your mum, and she is most definitely part of our family here at Watersmead. Please let us know if there is any more we can do to help your mum, or the rest of your family.
4.0 out of 5
Thank you for taking the time to write us a review - we do appreciate it. It's wonderful to hear that we have been able to give you peace of mind about your mother's wellbeing; it is a pleasure to have her with her here. Please let us know if there is anything else we can do to help.
5.0 out of 5
We are delighted to have your husband with us at Watersmead, and it's wonderful to him so settled and happy. We really appreciate your feedback, and that you took the time to write us a review. We're sure your experience of our home will be helpful and reassuring to others in a similar position. We consider you both as part of our family here, so please don't hesitate to ask if there is ever anything else we can do to help either of you.
5.0 out of 5
Thank you for your feedback and for taking the time to write us a review. We are delighted to have your dad with us and are happy to help with anything - please don't hesitate to ask if there is anything more we can do.
5.0 out of 5
Thank you for taking the time to write us a review - we really do appreciate it. We are delighted to hear that you're happy here with us at Watersmead, and if there is anything more we can do to support you, please don't hesitate to ask.
5.0 out of 5
What lovely feedback, thank you! We all really appreciate your kind words, and that you took the time to write us a review and share your mum's feedback of Watersmead. It is a privilege to be able to care for your mum, and we're so pleased we're been able to ease your worry too. Just let us know if there is ever anything more we can do for your mum or for your family.
5.0 out of 5
Thank you for your feedback on Watersmead. We're so pleased you like the atmosphere here, and that your dad is happy with us. Please don't hesitate to ask if there is anything else we can do to support him.
5.0 out of 5
Thank you for taking the time to write us a review. It's great to hear that your Stepdad is enjoying life at Watersmead, and we're delighted to see him joining in with so much. We're always keen to find activities that will be meaningful to our residents, so if there is anything else your Stepdad would like to do, please just let us know.
5.0 out of 5
Thank you for taking the time to write us a review, and for acknowledging your mum's experience to date at Watersmead. We're glad to hear that she feels well looked after. If there is anything more you can think of that we could do to support your mum, please just let us know.
5.0 out of 5
Thanks for your feedback and for sharing your Mum's experiences of Watersmead. It's a pleasure to have her with us and we've loved getting to know her. If there is ever anything more we can do for her, please just ask.
5.0 out of 5
Thank you for your kind words about our team and our home. It's an honour to be able to care for your grandmother and we would be more than happy to support in any other way - if there is something you think of, please just let us know. We appreciate you taking the time to write us a review.
5.0 out of 5
Thank you for taking the time to write us a review. We're so pleased we've been able to support your uncle with his recuperation, and we're glad he feels happy and at home with us. We appreciate your kind words about our team, too, and if there is ever anything else we can do to help your family, just say the word.
5.0 out of 5
We're so pleased that your father is happy with us, and enjoying the food. It's a pleasure to have him here. Thank you for taking the time to write us a review - we do appreciate your feedback.
4.0 out of 5
Thank you for your candour and for taking the time to write us a review. We will continue to care for your husband in any way we can, and if there is anything we can do for you too, please just let us know.
4.0 out of 5
Thank you for your feedback, which has been noted. Please do feel free to raise any concerns directly with our team and we will do what we can to solve any issues. We appreciate you taking the time to share your comments.
4.0 out of 5
Thank you for taking the time to share your views on Watersmead, and for writing us a review - we do appreciate it. Please don't hesitate to ask if there is anything more we can do to support your family.
4.0 out of 5
Many thanks for taking the time to write us a review, we do appreciate your feedback. We're glad that your Mum is settled and happy with us at Watersmead.
5.0 out of 5
Thank you for your review, we're pleased to hear your mum feels safe and happy with us. If there is anything we can do for her, please let us know.
The Review Score of 9.7 (9.724) out of 10 for Watersmead is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
The residents at Watersmead are cared for by a committed team of over one hundred which includes support workers, catering, ancillary, maintenance and administrative staff. The home is led by Alison Stenning who is supported by an experienced team.
Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago. Sally gained her 706/1 and 706/2 many years ago and she holds a wealth of other qualifications centring around the catering industry.
Sally runs the fantastic kitchen team and provides the residents with excellent meals as well as catering for all major events within the home. Sally was nominated for Wiltshire's 'Hospitality of the Year Award' twice and won on both occasions. Sally was also a regional winner in the Great British Care Awards and became a national finalist.
Her best memory of the home is when residents cooked a meal for her supported by the activity coordinator. It was lovely for her to sit with a few residents and enjoy the meal they had prepared.
In her spare time, Sally enjoys arts and crafts, gardening and growing her own vegetables. She also loves spending time with her family.
Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she raised her family, and then joined the Trust as her children grew up.
Teresa says that interacting with residents is the best part of her job, and they really do make her day. Out of work, Teresa likes to spend time with her family and friends. She believes that working in care brings home how important family is.
Katie worked with the Trust for two years before taking a break and returning at the end of 2023. She has looked after adults with autism but returned to Watersmead to care for and take on the activities role.
Katie loves the personal side of her job and getting to know each individual, making people’s day, and making people smile. She is enjoying the opportunity to try exciting and engaging activities with residents.
Outside work, Katie loves to watch films and TV, and socialising with friends.
Biddy has worked in care since 1999 and with the Trust since 2019. This is her second time with the Trust having previously worked at Fives Court before it closed. She worked with another care provider before returning to the Trust.
Biddy loves to create a nice environment for residents and ensure they receive the best care possible. She enjoys supporting colleagues to develop to their full potential.
In her spare time, Biddy loves to spend time with her family and enjoys a nice walk.
Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and likes the interaction with residents and their families. Nic says that with the feeling of family at Watersmead, it doesn’t feel like she’s coming to work.
When she’s not at work, Nic likes to go to the cinema, walk her dog, and socialise with friends and family.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Watersmead to verify any information. View our terms and conditions. Watersmead has an Enhanced Service - more info.
