






Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents.
All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.
Residents can...
Care Provided by Watersmead
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Watersmead for full pricing details and T&Cs.
Contact Watersmead to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Alison Stenning(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2008
- Number of floors: 1
Room Information
- Single Rooms (50)
Watersmead Reviews (121)
Watersmead has a Review Score of 9.7 (9.707) out of 10, based on 50 reviews in the last 2 years.
Over all time Watersmead has 121 reviews.
The staff are providing good care to my husband who has physical disabilities. They keep me informed of any concerns and changes in his condition and are available to discuss his care. The Care Home is welcoming and staff are friendly and supportive.
Thanks so much for taking the time to write us this review. We're pleased to hear you're happy with the care your husband is receiving and that you feel the team keep you up to date. If there's anything more we can do to support you or your husband, please do let us know.
There are always daily activities, which are organised for the residents, who can chose to participate.
Thanks so much for sharing this review. It's wonderful that your brother has settled in so well and is beginning to take part in some of the activities on offer. If there's ever anything more we can do to support him, please just ask.
Mum moved in December 2024 and once settled is very happy, thinks the staff are great and loves the food. She is looking so much better than she was when she lived on her own has friends and is eating properly.
We're so happy that you mum has settled in so well at Watersmead and that she's made so many friends in the home. We love having her with us, and if there's ever anything more we can do for you or for her, please just ask.
The staff are really great. The home has a friendly atmosphere at all times. My sister really likes it and l know she is safe and well looked after. The staff are friendly and nothing is to much trouble.
Thanks so much for this fantastic review! It really means so much to the whole team to get such lovely feedback. We're so glad your sister is happy at Watersmead and if there's ever anything more we can do for you or her, please just ask!
My father, like many of his generation is often reluctant to ask for things, an example being at meal times. He is a very traditional eater, in his words good old fashioned food, none of this fancy modern stuff. When he does ask, the staff do all they can to give him some of the items he requests, although he accepts this is not always possible.
My dad is also not one for joining in many activities, but thats his choice and he is happy with that.
I am always happy to engage with staff, and get on well with them. They are open with me about issues surrounding dad and always ring and let me know if there are any problems.
I say with absolute conviction that if my dad was not in this care then he would not be with us today.
Thank you very much for taking the time to write us this review. We're so pleased that your dad is happy at Watersmead and that he has such good relationships with both the home team and other residents. It's wonderful that you also get on so well with the team and are so happy with the...
The care staff at watersmead are very attentive and patient with my mum, the rooms are very neat and clean and you're allowed to make them as homely as you like. The meals are extremely good as are the gardens.
Thanks so much for taking the time to write us this lovely review. We're delighted to hear that you're so happy with the care your mum is receiving and that she likes the meals and the gardens. If there's every anything more we can do for you or for her, please just ask.
The staff are always polite and courteous when we go to visit. Nothing appears to be too much trouble and any questions asked are either replied to or passed on to another member of the team to deal with. My mum has only been at Watersmead for 8 months so I can only review what I know in this short period.
My mother has been at Watersmead for about six years. She is happy there and feels that it is now her home. Generally, I am very happy with her care. She is now in bed permanently in her room and is assisted with all her care and meals etc. The staff are all very friendly and show her much kindness. The home is very well managed.
Thank you very much for your feedback and for taking the time to write us a review. It's been an honour to look after your mother, and we're so pleased to know that she is happy with us. Please just let us know if there is ever anything more we can do to support her, or you.
My mother has been a resident of Watersmead for nearly 5 years now, she is so happy and she adores everyone who works there and I mean everyone. She sometimes joins in with the activities at the home except when it has animals to hold and pet as she would run a mile (if she could). I do have time to sit and watch the everyday running of the home while my mum dozes off again in the main dining room and the care the carers have for other residents melts my heart sometimes, they just go above and beyond. Also the manager and secretary are so lovely and they are straight on the phone to me if my mum is ill, they keep me up to date about appointments my mum has to attend or if the doctr has to be called. I really love going to see my mum especially if there is entertainment on and everyone has a sing-along me included. I know I speak for every relative's family that if there was a medal to have this home deserves it. Thank you.
What kind words, thank you! We really appreciate your feedback, and you taking the time to write us a review. It's been an honour to be able to care for your mother, and it's wonderful to know that she is happy here at Watersmead. do let us know if there is ever anything more we can do to support her, or you.
Hi my mother-in-law has been with you for 15 months. In that time she has settled into your home very well. This is because the manager and her staff are switched on with the residents as to their needs etc. There are always a selection of daily activities going on which Mum enjoys getting involved with. Also the daily menu is good. I would recommend this care home to anyone having to move into one.
Thank you for your kind words and for taking the time to write us a review. We do appreciate your recommendation. It's a pleasure to have your mother-in-law with us and to know that she is happy. Please don't hesitate to ask if there is ever anything more we can do to support her.
A lovely, welcoming home. My Dad's needs are catered for in a way we can not do at home. He seems content and we are more than happy with his care. He can be difficult sometimes and the staff always do their best when he allows.
Thank you for your feedback and for taking the time to write us a review. We're glad to have your Dad with us, and that we are able to support him as we do. Please let us know if there is ever anything more we can do to help.
My Dad has been at Watersmead Care Home for four years now. We have always felt the care home does a great job caring and providing for his needs. My Dad has dementia. He is a late morning riser and a night wanderer, his routine is catered for and we always feel confident he is in safe hands. The staff are always approachable, helpful and keep us well informed. I would highly recommend Watersmead if you are looking for the transition from home to care home.
Thank you very much for your recommendation, and for taking the time to share your feedback of Watersmead. We're glad to have your dad with us, and to support him with his own routine. If there is ever anything more we can do to support him, or you, then, please just let us know.
I am so pleased that I found Watersmead. The staff are so friendly and my wife has settled in so well. Everyone is so friendly when I go in to see my wife. Thank you all so much.
What a lovely thing to say! It's an honour to care for your wife, and we're delighted with how well she has settled with us. Please don't hesitate to ask if there is anything more we can do to support you or your wife.
Mum became a resident nearly 7 years ago, suffering with early dementia, over these years her care needs have grown, this growth has been met and in many ways exceeded by all the fabulous staff. Watersmead is Mum's home, she is treated with respect and love and all her needs are met. It's a place where she has always been happy which makes me and the rest of her family happy. Watersmead is a care home I would highly recommend.
That is so lovely to hear, thank you. We really appreciate your feedback. It's been a privilege to care for your mum and we're so glad she has been happy with us. Please don't hesitate to contact us if there is ever anything else we can do you for your mum, or the rest of your family. Thank you for the recommendation!
We are very fortunate to have found a care home that looks after our mother so well. All the staff are extremely professional, but also very caring. The staff treat Mum with love and dignity and do their utmost to keep Mum safe, well and happy. Mum has been at Watersmead for some years now and she is treated like a member of their family. We are kept informed about what's going on in Watersmead and are always made welcome.
Thank you for your review, it really means a lot to us. It's been a privilege to care for your mum, and she is most definitely part of our family here at Watersmead. Please let us know if there is any more we can do to help your mum, or the rest of your family.
My mother arrived at Watersmead on the 5th of September 2024. She is gradually settling into the daily routine. The carers are absolutely brilliant with her, nothing is too much trouble. This really gives me peace of mind she is happy and safe 24/7.
Thank you for taking the time to write us a review - we do appreciate it. It's wonderful to hear that we have been able to give you peace of mind about your mother's wellbeing; it is a pleasure to have her with her here. Please let us know if there is anything else we can do to help.
My husband has been at Watersmead for 4 months and I am extremely happy with the care he is receiving. He feels that the staff are part of his family and although he has his favourites amongst them, all of the staff are caring, attentive and have enriched his life. His appetite has improved and he really enjoys the social aspect of mealtimes which are always made a special time. He enjoys many of the activities but is equally happy in his room which is always clean and comfortable. As a wife and regular visitor I have been made extremely welcome and I appreciate the fact that the staff are always approachable. My husband has had too short spells in hospital recently and the home managed both his admittance and aftercare very well. My husband has Dementia and the staff are well trained in managing and dealing with this and this is a great comfort to me when I am not with him. I am confident that he is receiving the best care at this home.
We are delighted to have your husband with us at Watersmead, and it's wonderful to him so settled and happy. We really appreciate your feedback, and that you took the time to write us a review. We're sure your experience of our home will be helpful and reassuring to others in a similar position. We...
I am very pleased with the excellent service my dad gets, he is well looked after and safe. The staff treat you like family. Well done to all.
Thank you for your feedback and for taking the time to write us a review. We are delighted to have your dad with us and are happy to help with anything - please don't hesitate to ask if there is anything more we can do.
I am very happy here and well looked after, all the staff are very helpful, it's like having extra family.
Thank you for taking the time to write us a review - we really do appreciate it. We are delighted to hear that you're happy here with us at Watersmead, and if there is anything more we can do to support you, please don't hesitate to ask.
My mum has severe dementia, unable to walk or feed herself. In the years Mum has been in Watersmead she has had excellent care. The staff are amazing, they treat Mum with the utmost respect, dignity, compassion and love. Nothing is too much trouble for them, spending time with Mum, making her smile and laugh. Everyone is always available to answer any questions or concerns I may have. The food is nutritious, varied and full of flavour. The chef is more than happy to adjust the menu to accommodate Mum's needs. The entertainment that is put on does everything to stimulate the residents, making them feel part of a happy community. I know Mum is safe and well cared for without me having to worry about her.
What lovely feedback, thank you! We all really appreciate your kind words, and that you took the time to write us a review and share your mum's feedback of Watersmead. It is a privilege to be able to care for your mum, and we're so pleased we're been able to ease your worry too. Just let us know if there is ever anything more we can do for your mum or for your family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Watersmead.
There are no upcoming events for Watersmead.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Watersmead.
Meet the Team (6)

The residents at Watersmead are cared for by a committed team of over one hundred which includes support workers, catering, ancillary, maintenance and administrative staff. The home is led by Alison Stenning who is supported by an experienced team.

Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago. Sally gained her 706/1 and 706/2 many years ago and she holds a wealth of other qualifications centring around the catering industry.
Sally runs the fantastic kitchen team and provides the residents with excellent meals as well as catering for all major events within the home. Sally was nominated for Wiltshire's 'Hospitality of the Year Award' twice and won on both occasions. Sally was also a regional winner in the Great British Care Awards and became a national finalist.
Her best memory of the home is when residents cooked a meal for her supported by the activity coordinator. It was lovely for her to sit with a few residents and enjoy the meal they had prepared.
In her spare time, Sally enjoys arts and crafts, gardening and growing her own vegetables. She also loves spending time with her family.

Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she raised her family, and then joined the Trust as her children grew up.
Teresa says that interacting with residents is the best part of her job, and they really do make her day. Out of work, Teresa likes to spend time with her family and friends. She believes that working in care brings home how important family is.

Katie worked with the Trust for two years before taking a break and returning at the end of 2023. She has looked after adults with autism but returned to Watersmead to care for and take on the activities role.
Katie loves the personal side of her job and getting to know each individual, making people’s day, and making people smile. She is enjoying the opportunity to try exciting and engaging activities with residents.
Outside work, Katie loves to watch films and TV, and socialising with friends.

Biddy has worked in care since 1999 and with the Trust since 2019. This is her second time with the Trust having previously worked at Fives Court before it closed. She worked with another care provider before returning to the Trust.
Biddy loves to create a nice environment for residents and ensure they receive the best care possible. She enjoys supporting colleagues to develop to their full potential.
In her spare time, Biddy loves to spend time with her family and enjoys a nice walk.

Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and likes the interaction with residents and their families. Nic says that with the feeling of family at Watersmead, it doesn’t feel like she’s coming to work.
When she’s not at work, Nic likes to go to the cinema, walk her dog, and socialise with friends and family.
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