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Watersmead

White Horse Way, Westbury, Wiltshire BA13 3AH
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Watersmead, Westbury
Watersmead, Westbury
Watersmead, Westbury

Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents.

All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.

Residents can...  

Care Provided by Watersmead

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,380 - £1,485£1,530 - £1,630
Residential Dementia Care£1,520 - £1,595£1,680 - £1,740
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Watersmead to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Alison Stenning(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008
  • Number of floors: 1

Room Information

  • Single Rooms (50)

Watersmead Reviews (121)

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9.7

Watersmead has a Review Score of 9.7 (9.707) out of 10, based on 50 reviews in the last 2 years. Over all time Watersmead has 121 reviews.

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Showing 121 reviews matching selected criteria
Review from Louise M (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card
Overall Experience

I am very impressed with the level of care my father is enjoying. I feel the staff know him as an individual and that he matters to him. There is a cheerful and positive atmosphere throughout the home and I have never seen the staff appear long-suffering or grudging in their work.

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Review from M A (Daughter of Resident) published on 23 January 2019 Submitted via Website
Overall Experience

My Dad has received respite care at Watersmead following a stay in hospital. My family has found the care staff very caring and friendly. Dad says the food is lovely with good choices available. There are activities available. The rooms are very tidy and plenty of storage for clothes and belongings. Overall I am very happy with the care and support dad is receiving.

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Review from J W (Wife of Resident) published on 12 September 2018 Submitted via Postal Card
Overall Experience

Thank you for the care you give my husband. I don't know what I would do without you.

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Review from B P (Wife of Resident) published on 10 September 2018 Submitted via Postal Card
Overall Experience

Watersmead is a lovely care home with wonderful staff and management team. I wouldn't want my husband to be anywhere else. He's being well looked after. Thank you all very much at Watersmead. Thank you Order of St John.

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Review from D R (Resident / Service User) published on 17 August 2018 Submitted via Postal Card
Overall Experience
Food very good.

Staff very good. No complaints.

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Review from David John H (Son of Resident) published on 25 July 2018 Submitted via Postal Card
Overall Experience

Mum is very happy with Watersmead. Care is very good, food excellent. Staff are very helpful and friendly. The manager, office staff and home support staff are first class.

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Review from Linda P (Daughter of Resident) published on 18 July 2018 Submitted via Postal Card
Overall Experience
My mother is very happy, staff very caring, I could not have found a better place for her and have peace of mind that she is very well cared for.

Would most definitely recommend Watersmead.

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Review from Valerie S (Sister-in-law of Resident) published on 8 June 2018 Submitted via Postal Card
Overall Experience

Not enough personal attention. Shut away in a room, along time, too long. Dirty pinafores left on the floor in the room. They don't hand drinks or sweets to a person and leave drinks and food too far away, as the patient has dementia they don't have the sense to know where or what it is. Left in bed too long and not encouraged to come out of his room. I have money in the care home but things don't get bought for him.

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Review from Patricia B (Sister-in-law of Resident) published on 27 September 2017 Submitted via Postal Card
Overall Experience

I have nothing but praise for this home, in the way it is run. The only problem I can see is the lack of staff during the summer but they can't be conjured out of thin air! Star house and star manager.

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Review from Beatrice S (Resident / Service User) published on 18 September 2017 Submitted via Postal Card
Overall Experience

I arrived over a year ago and from the outset, I have been treated with the greatest courtesy and consideration. The medication is correctly ordered and administered and the creams applied as required.

All staff from the management down are as helpful as possible and nothing is too much trouble. I would gladly recommend this care home to my friends and would be quite happy for any member of my family to stay here. Resident hairdresser twice weekly as well as pedicures and manicures are given by carers as well as the professional hairdresser.

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Review from Maria S (Daughter of Resident) published on 23 June 2017 Submitted via Postal Card
Overall Experience

Visited my dad today 12/6/17 and was really surprised by his look, he was so relaxed in his new home. I felt like it was his home and I felt really happy to leave him behind. The staff are all so friendly and the feeling throughout the home is safe and relaxed and very professional. Thank you for giving my dad a place in your lovely home.

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Review from Teresa H (Daughter-in-law of Resident) published on 5 December 2016 Submitted via Postal Card
Overall Experience
My Mother-in-law needed more help than the family could offer.
Watersmead made the move to the home welcoming, showing so much care to not just my Mother-in-law, but to the relatives that were obviously worried.
Nothing has been too much, the staff are brilliant giving as much care and attention as possible every day.

My Mother-in-law has now more than settled in, she is doing more than ever before and is happy.

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Review from Maud R (Resident / Service User) published on 22 November 2016 Submitted via Postal Card
Overall Experience

Excellent service. Carers are wonderful. Sometimes the food is hard to chew with no teeth. Staff very fast answering the bell. Sweet trolley fantastic.

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Review from Janet S (Friend of Resident) published on 21 November 2016 Submitted via Postal Card
Overall Experience

The care for my friend has been absolutely wonderful. I spend the time sitting with her in the shared area. Watching the staff's kindness and skill is a joy to me. It has all been new to me, the world of care homes and dementia. The kindness is just 100% making a lovely caring atmosphere. The home cooked food is excellent. I would like to give EVERY PERSON there a medal, they are unsung heroes. My regard for this home is beyond words. It is so safe.

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Review from Carol (Cousin of Resident) published on 20 April 2016 Submitted via Postal Card
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Being a new resident she was made to feel welcomed.

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Review from Richard S (Son-in-law of Resident) published on 23 February 2016 Submitted via Postal Card
Overall Experience

Could not be happier with the care provided. All staff are obviously dedicated to ensuring the best possible environment for the residents, always ready to go the extra mile to make the place feel like home. Nothing seems to be too much trouble and family are encouraged to be as involved as they wish.

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Review from Lizzie S (Daughter of Resident) published on 16 February 2016 Submitted via Postal Card
Overall Experience
Both of my parents live at Watershed in Westbury. Since moving there last 2015 they have had an extremely positive caring experience. They both have dementia so their days can be quite confusing for them, as they do not remember why they are not 'at home'.

The staff look after them both in a very caring and understanding way. There are activities for them to join in most days, the meals are nutritious and well presented. I am really pleased that my mum and dad live at Watersmead, I am contacted regarding any issues.

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Review from E S (Wife of Resident) published on 16 February 2016 Submitted via Postal Card
Overall Experience
My husband is cared for very well. and is very happy there. He is encouraged to take part in the activities (which he wouldn't do if he was not). He has a lovely warm room and has make on friends.

He appears happy, settled and I feel comforted to leave him there in the homes care. The whole atmosphere makes it seem like a happy family.

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Review from Jessica M (Daughter of Resident) published on 17 August 2015 Submitted via Postal Card
Overall Experience

My father has been a resident here for nearly two years. During this time he is regularly visited by me and other family members. I am very satisfied with the level of care which I serve as being to a constant high standard. My father is treated with genuine respect on every level. He is always clean, well dressed and groomed. The staff are adaptable to his needs, assessing if he would prefer quiet time in his room or a more social/ busy environment of the lounge or dining area. I can leave my father confident that he is receiving excellent care. Also very good communication between all staff and family.

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Review from Shirley (Daughter of Resident) published on 23 July 2015 Submitted via Postal Card
Overall Experience

Our mother has been a resident since March 2014. We have always found the care staff to be very kind and understanding. They are very friendly and make us feel welcome. We know she is well cared for and safe.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Watersmead.

Meet the Team (6)

Alison Stenning
Alison StenningJob Title:Home ManagerJoined: 2017

The residents at Watersmead are cared for by a committed team of over one hundred which includes support workers, catering, ancillary, maintenance and administrative staff. The home is led by Alison Stenning who is supported by an experienced team.

Sally Reynolds
Sally ReynoldsJob Title:Head ChefJoined: 2008

Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago. Sally gained her 706/1 and 706/2 many years ago and she holds a wealth of other qualifications centring around the catering industry.

Sally runs the fantastic kitchen team and provides the residents with excellent meals as well as catering for all major events within the home. Sally was nominated for Wiltshire's 'Hospitality of the Year Award' twice and won on both occasions. Sally was also a regional winner in the Great British Care Awards and became a national finalist.

Her best memory of the home is when residents cooked a meal for her supported by the activity coordinator. It was lovely for her to sit with a few residents and enjoy the meal they had prepared.

In her spare time, Sally enjoys arts and crafts, gardening and growing her own vegetables. She also loves spending time with her family.

Teresa Andrews
Teresa AndrewsJob Title:Head HousekeeperJoined: 2010

Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she raised her family, and then joined the Trust as her children grew up.

Teresa says that interacting with residents is the best part of her job, and they really do make her day. Out of work, Teresa likes to spend time with her family and friends. She believes that working in care brings home how important family is.

Katie Cooper
Katie CooperJob Title:Activities Co-ordinatorJoined: 2023

Katie worked with the Trust for two years before taking a break and returning at the end of 2023. She has looked after adults with autism but returned to Watersmead to care for and take on the activities role.

Katie loves the personal side of her job and getting to know each individual, making people’s day, and making people smile. She is enjoying the opportunity to try exciting and engaging activities with residents.

Outside work, Katie loves to watch films and TV, and socialising with friends.

Biddy Perkins
Biddy PerkinsJob Title:Head of CareJoined: 2019

Biddy has worked in care since 1999 and with the Trust since 2019. This is her second time with the Trust having previously worked at Fives Court before it closed. She worked with another care provider before returning to the Trust.

Biddy loves to create a nice environment for residents and ensure they receive the best care possible. She enjoys supporting colleagues to develop to their full potential.

In her spare time, Biddy loves to spend time with her family and enjoys a nice walk.

Nic Crow
Nic CrowJob Title:Admin AssistantJoined: 2017

Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and likes the interaction with residents and their families. Nic says that with the feeling of family at Watersmead, it doesn’t feel like she’s coming to work.

When she’s not at work, Nic likes to go to the cinema, walk her dog, and socialise with friends and family.

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