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All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.
Residents can...
Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents.
All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.
Residents can relax on the veranda in the summer and enjoy the peaceful setting.
The team at Watersmead is striving to become the hub of its community. With a regular plan of activities and an ever-developing schedule of community engagement, the home offers a whole variety of exciting and entertaining activities which stimulate its residents and welcomes local people, organisations and businesses to get involved. Current activities include:
- Exotic animal visits with talks from an experienced handler
- Movement to music sessions
- Easter Fayre
- Gentlemen’s mornings and ladies’ afternoons.
- Gardening club
- Afternoon walks
- Singing for the soul
- Summer fête
- Sensory sessions
- Baking
- Watercolour painting class
The home also benefits from an excellent kitchen team who are fully committed to creating innovative and tasty dining experiences for residents, including ‘fakeaway’ theme nights which bring a flavour of the exotic to the home. Homemade cakes and biscuits are always on offer and all menus are created from scratch using seasonal, nutritious produce.
Watersmead is staffed by an experienced and friendly team who are on hand 24 hours a day to care for residents. With no restrictions on visiting, residents’ families and friends can see loved ones at a time that suits them and are always welcome to join them for a meal which creates a true family feeling.
Care Provided by Watersmead
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Television point in own room
Funding & Fees
Weekly Charges per Person
Contact Watersmead to confirm what's included and get a personalised quote:
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Watersmead for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Alison Stenning (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2008
- Number of floors: 1
Room Information
- Single Rooms (50)
Watersmead Reviews (125)
Watersmead has a Review Score of 9.8 (9.778) out of 10, based on 46 reviews in the last 2 years.
Over all time Watersmead has 125 reviews.
The staff look after them both in a very...
The staff look after them both in a very caring and understanding way. There are activities for them to join in most days, the meals are nutritious and well presented. I am really pleased that my mum and dad live at Watersmead, I am contacted regarding any issues.
He appears happy, settled and I feel comforted to leave him there in the homes care. The whole...
He appears happy, settled and I feel comforted to leave him there in the homes care. The whole atmosphere makes it seem like a happy family.
My father has been a resident here for nearly two years. During this time he is regularly visited by me and other family members. I am very satisfied with the level of care which I serve as being to a constant high standard. My father is treated with genuine respect on every level. He is always...
My father has been a resident here for nearly two years. During this time he is regularly visited by me and other family members. I am very satisfied with the level of care which I serve as being to a constant high standard. My father is treated with genuine respect on every level. He is always clean, well dressed and groomed. The staff are adaptable to his needs, assessing if he would prefer quiet time in his room or a more social/ busy environment of the lounge or dining area. I can leave my father confident that he is receiving excellent care. Also very good communication between all staff and family.
Our mother has been a resident since March 2014. We have always found the care staff to be very kind and understanding. They are very friendly and make us feel welcome. We know she is well cared for and safe.
Our mother has been a resident since March 2014. We have always found the care staff to be very kind and understanding. They are very friendly and make us feel welcome. We know she is well cared for and safe.
We find Watersmead a very friendly pleasant place. The staff do their very best to make mum as comfortable as possible and encourage her to take part in activities on offer and to join in mealtimes in the dining room. Overall a very caring place and we do not think we could have found anywhere...
We find Watersmead a very friendly pleasant place. The staff do their very best to make mum as comfortable as possible and encourage her to take part in activities on offer and to join in mealtimes in the dining room. Overall a very caring place and we do not think we could have found anywhere better.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 21 Sep 2026
There was even more reason to celebrate at OSJCT Watersmead as the home's annual summer party coincided with a truly remarkable milestone, resident Gwen's 105th birthday. Friends, family, fellow residents...
There are no upcoming events for Watersmead.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Watersmead.
Meet the Team (7)

The residents at Watersmead are cared for by a committed team of over one hundred which includes support workers, catering, ancillary, maintenance and administrative staff. The home is led by Alison Stenning who is supported by an experienced team.

Owen has been with The Order of St John Care Trust since 2014, having started his career with the organisation straight after college at the age of...
Owen has been with The Order of St John Care Trust since 2014, having started his career with the organisation straight after college at the age of 17 as a Kitchen Assistant, following a work experience placement at Watersmead.
Over the years, Owen has progressed through a variety of roles within the Trust, including Carer, Shift Leader and Care Leader. His extensive experience has given him a wealth of knowledge and understanding of the care sector and the needs of those supported at Watersmead.
Throughout his time with the organisation, Owen has continued to develop his skills and professional knowledge, achieving his Level 3 Lead Adult Care Worker qualification and currently working towards his Level 5 qualification.
Outside of work, Owen enjoys spending time with his partner, family and friends, as well as his three dogs and tortoise.

Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she...
Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she raised her family, and then joined the Trust as her children grew up.
Teresa says that interacting with residents is the best part of her job, and they really do make her day. Out of work, Teresa likes to spend time with her family and friends. She believes that working in care brings home how important family is.

Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and...
Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and likes the interaction with residents and their families. Nic says that with the feeling of family at Watersmead, it doesn’t feel like she’s coming to work.
When she’s not at work, Nic likes to go to the cinema, walk her dog, and socialise with friends and family.

Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago....
Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago. Sally gained her 706/1 and 706/2 many years ago and she holds a wealth of other qualifications centring around the catering industry.
Sally runs the fantastic kitchen team and provides the residents with excellent meals as well as catering for all major events within the home. Sally was nominated for Wiltshire's 'Hospitality of the Year Award' twice and won on both occasions. Sally was also a regional winner in the Great British Care Awards and became a national finalist.
Her best memory of the home is when residents cooked a meal for her supported by the activity coordinator. It was lovely for her to sit with a few residents and enjoy the meal they had prepared.
In her spare time, Sally enjoys arts and crafts, gardening and growing her own vegetables. She also loves spending time with her family.

Kelly Coffin is one of our Activity Coordinators at Watersmead.

Colleen Harley is one of our Activity Coordinators at Watersmead.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Watersmead to verify any information. View our terms and conditions. Watersmead has an Enhanced Service -what an Enhanced Service includes.