






Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents.
All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.
Residents can...
Care Provided by Watersmead
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Watersmead for full pricing details and T&Cs.
Contact Watersmead to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Alison Stenning(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2008
- Number of floors: 1
Room Information
- Single Rooms (50)
Watersmead Reviews (121)
Watersmead has a Review Score of 9.7 (9.707) out of 10, based on 50 reviews in the last 2 years.
Over all time Watersmead has 121 reviews.
Mum was treated with the greatest respect at all times.
Every time we visited Mum, we could see how happy she was and what a great rapport she had with the staff members.
As a family we cannot thank them enough for the care they all provided for our dear mum.
During her final days not only did they show great compassion for Mum but also to me.
I would have no hesitation to recommend Watersmead to anyone looking for a care home.
The home is clean, warm and welcoming. The staff are friendly, kind and always helpful. The grounds are attractive and tidy - so there are plenty of spaces to wander or sit. Staff support the residents in activities they enjoy, for example, my aunt likes shopping so a staff member occasionally takes her shopping.
They are always very kind and listen when I have any worries about Mum. They made her birthday special. The home is always clean and tidy and most importantly Mum is happy in the home.
I have been living at Watersmead for just over a month now and have settled well. The home manager and carers have supported me well. My room is kept clean, and laundry is done quickly. I have had some nice meals. The homes cat likes to visit my room; I enjoy its company. My family have been able to visit as essential caregivers, so really pleased about that
A friendly, caring home where the residents best interests come first. The staff are caring, supporting and take time to know each individual resident. It would be nice to see the rooms once Covid restrictions are lifted.
My mother has been very happy since living in this care home. The staff are excellent, being attentive to needs and well trained. The environment is clean and tidy with lots of pictures on the walls. The home keeps me well informed on how mum is. In conclusion, she loves the home and I am extremely pleased with her care.
Well received at the visit. Procedure for covid-19 operated. Garden visit but pleasant outdoors for residents. Informed couldn't meet in her room. Staff brought her to the garden and she was happy with the visit. Eating better (we think) and not so confused as with time she settled in, we feel.
I have always found the administration staff exceedingly helpful when I have telephoned and when participating in Skype calls with my father. The same is also true when I have visited Watersmead to see my father.
My Mum moved into this care home last year from another St John's facility which was closing. It has been difficult during lockdown to see Mum very often, however, I can see from my first proper face to face visit in nearly a year that she is very contented and looks in great health. The staff are calm, professional and friendly and the home has a lovely atmosphere.
Due to covid restrictions and lockdowns, we have not been able to visit the home as normal. We have had outside visits and the occasional indoor visit (within a designated room). However, the management and staff have been extremely helpful and caring. From looking into the home from the outside window, the common areas are very comfortable and clean.
The staff have been very friendly and helpful from our initial visit to look round, to date eight months later. My brother and I are kept fully informed of all events at the home and our father's welfare and they are always available to discuss any concerns we may have.
I am more than happy with all the staff and management. They are always helpful, considerate, friendly and very approachable.
Thank you so much for loving and caring for my sister-in-law who sadly died at the age of 92. She was, I know, very happy while staying at Watersmead Care home. Her last few years were made happier by being with all the lovely carers.
My mum is very happy living in her care home. We are always treated very well when visiting her. We are kept well informed of any situation. Very happy with everything being done.
Best Christmas we could have given our dad, 15 visitors from wife, daughter, son-in-law, grandchildren and great-grandchildren, the room set of us wonderful buffet lunch dressed for Christmas. A big thank you to you all from the cook to the manager you did this family proud and will never forget this day lots of brilliant photos taken. Thank you for everything you do.
My husband has been at Watersmead for over six years. My family and I have always been very happy with every aspect of his care. The staff are wonderful with a homely feel about the place.
I cannot fault the staff at all. They all have been very supportive and caring to both father and myself.
My mother spent many years at Watersmead. She was treated with the utmost care and consideration. When the dementia got worse, and she became very difficult, the staff continued to treat her in the same way. She was kept clean and well dressed. The activities were always varied and interesting, and Mum enjoyed outings with the other residents in her earlier years at Watersmead. The staff are kind and helpful to the relatives. I would certainly recommend Watersmead to anyone.
My mother has been here for 5 months and during that time she has had some fantastic care and settled in well. All the staff are brilliant with her and keep her spirits up even though she has dementia. She enjoys being involved with the various activities and entertainments.
There is always so much going on there and the two entertainment staff are brilliant. The fact you can visit at any time really makes it easy to be here whenever we like.
Thanks so much to all the staff at Watersmead, you are all amazing.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Watersmead.
There are no upcoming events for Watersmead.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Watersmead.
Meet the Team (6)

The residents at Watersmead are cared for by a committed team of over one hundred which includes support workers, catering, ancillary, maintenance and administrative staff. The home is led by Alison Stenning who is supported by an experienced team.

Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago. Sally gained her 706/1 and 706/2 many years ago and she holds a wealth of other qualifications centring around the catering industry.
Sally runs the fantastic kitchen team and provides the residents with excellent meals as well as catering for all major events within the home. Sally was nominated for Wiltshire's 'Hospitality of the Year Award' twice and won on both occasions. Sally was also a regional winner in the Great British Care Awards and became a national finalist.
Her best memory of the home is when residents cooked a meal for her supported by the activity coordinator. It was lovely for her to sit with a few residents and enjoy the meal they had prepared.
In her spare time, Sally enjoys arts and crafts, gardening and growing her own vegetables. She also loves spending time with her family.

Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she raised her family, and then joined the Trust as her children grew up.
Teresa says that interacting with residents is the best part of her job, and they really do make her day. Out of work, Teresa likes to spend time with her family and friends. She believes that working in care brings home how important family is.

Katie worked with the Trust for two years before taking a break and returning at the end of 2023. She has looked after adults with autism but returned to Watersmead to care for and take on the activities role.
Katie loves the personal side of her job and getting to know each individual, making people’s day, and making people smile. She is enjoying the opportunity to try exciting and engaging activities with residents.
Outside work, Katie loves to watch films and TV, and socialising with friends.

Biddy has worked in care since 1999 and with the Trust since 2019. This is her second time with the Trust having previously worked at Fives Court before it closed. She worked with another care provider before returning to the Trust.
Biddy loves to create a nice environment for residents and ensure they receive the best care possible. She enjoys supporting colleagues to develop to their full potential.
In her spare time, Biddy loves to spend time with her family and enjoys a nice walk.

Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and likes the interaction with residents and their families. Nic says that with the feeling of family at Watersmead, it doesn’t feel like she’s coming to work.
When she’s not at work, Nic likes to go to the cinema, walk her dog, and socialise with friends and family.
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