Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents.
All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.
Residents can...
Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents.
All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.
Residents can relax on the veranda in the summer and enjoy the peaceful setting.
The team at Watersmead is striving to become the hub of its community. With a regular plan of activities and an ever-developing schedule of community engagement, the home offers a whole variety of exciting and entertaining activities which stimulate its residents and welcomes local people, organisations and businesses to get involved. Current activities include:
- Exotic animal visits with talks from an experienced handler
- Movement to music sessions
- Easter Fayre
- Gentlemen’s mornings and ladies’ afternoons.
- Gardening club
- Afternoon walks
- Singing for the soul
- Summer fête
- Sensory sessions
- Baking
- Watercolour painting class
The home also benefits from an excellent kitchen team who are fully committed to creating innovative and tasty dining experiences for residents, including ‘fakeaway’ theme nights which bring a flavour of the exotic to the home. Homemade cakes and biscuits are always on offer and all menus are created from scratch using seasonal, nutritious produce.
Watersmead is staffed by an experienced and friendly team who are on hand 24 hours a day to care for residents. With no restrictions on visiting, residents’ families and friends can see loved ones at a time that suits them and are always welcome to join them for a meal which creates a true family feeling.
Contact Watersmead to confirm what's included and get a personalised quote:
home.
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Watersmead for full pricing details and T&Cs.
Watersmead has a Review Score of 9.8 (9.778) out of 10, based on 46 reviews in the last 2 years.
Over all time Watersmead has 125 reviews.
We are very fortunate to have found a care home that looks after our mother so well. All the staff are extremely professional, but also very caring. The staff treat Mum with love and dignity and do their utmost to keep Mum safe, well and happy. Mum has been at Watersmead for some years now and she...
We are very fortunate to have found a care home that looks after our mother so well. All the staff are extremely professional, but also very caring. The staff treat Mum with love and dignity and do their utmost to keep Mum safe, well and happy. Mum has been at Watersmead for some years now and she is treated like a member of their family. We are kept informed about what's going on in Watersmead and are always made welcome.
Thank you for your review, it really means a lot to us. It's been a privilege to care for your mum, and she is most definitely part of our family here at Watersmead. Please let us know if there is any more we can do to help your mum, or the rest of your family.
My mother arrived at Watersmead on the 5th of September 2024. She is gradually settling into the daily routine. The carers are absolutely brilliant with her, nothing is too much trouble. This really gives me peace of mind she is happy and safe 24/7.
My mother arrived at Watersmead on the 5th of September 2024. She is gradually settling into the daily routine. The carers are absolutely brilliant with her, nothing is too much trouble. This really gives me peace of mind she is happy and safe 24/7.
Thank you for taking the time to write us a review - we do appreciate it. It's wonderful to hear that we have been able to give you peace of mind about your mother's wellbeing; it is a pleasure to have her with her here. Please let us know if there is anything else we can do to help.
My husband has been at Watersmead for 4 months and I am extremely happy with the care he is receiving. He feels that the staff are part of his family and although he has his favourites amongst them, all of the staff are caring, attentive and have enriched his life. His appetite has improved and he...
My husband has been at Watersmead for 4 months and I am extremely happy with the care he is receiving. He feels that the staff are part of his family and although he has his favourites amongst them, all of the staff are caring, attentive and have enriched his life. His appetite has improved and he really enjoys the social aspect of mealtimes which are always made a special time. He enjoys many of the activities but is equally happy in his room which is always clean and comfortable. As a wife and regular visitor I have been made extremely welcome and I appreciate the fact that the staff are always approachable. My husband has had too short spells in hospital recently and the home managed both his admittance and aftercare very well. My husband has Dementia and the staff are well trained in managing and dealing with this and this is a great comfort to me when I am not with him. I am confident that he is receiving the best care at this home.
We are delighted to have your husband with us at Watersmead, and it's wonderful to him so settled and happy. We really appreciate your feedback, and that you took the time to write us a review. We're sure your experience of our home will be helpful and reassuring to others in a similar position. We...
We are delighted to have your husband with us at Watersmead, and it's wonderful to him so settled and happy. We really appreciate your feedback, and that you took the time to write us a review. We're sure your experience of our home will be helpful and reassuring to others in a similar position. We consider you both as part of our family here, so please don't hesitate to ask if there is ever anything else we can do to help either of you.
I am very pleased with the excellent service my dad gets, he is well looked after and safe. The staff treat you like family. Well done to all.
I am very pleased with the excellent service my dad gets, he is well looked after and safe. The staff treat you like family. Well done to all.
Thank you for your feedback and for taking the time to write us a review. We are delighted to have your dad with us and are happy to help with anything - please don't hesitate to ask if there is anything more we can do.
I am very happy here and well looked after, all the staff are very helpful, it's like having extra family.
I am very happy here and well looked after, all the staff are very helpful, it's like having extra family.
Thank you for taking the time to write us a review - we really do appreciate it. We are delighted to hear that you're happy here with us at Watersmead, and if there is anything more we can do to support you, please don't hesitate to ask.
My mum has severe dementia, unable to walk or feed herself. In the years Mum has been in Watersmead she has had excellent care. The staff are amazing, they treat Mum with the utmost respect, dignity, compassion and love. Nothing is too much trouble for them, spending time with Mum, making her smile...
My mum has severe dementia, unable to walk or feed herself. In the years Mum has been in Watersmead she has had excellent care. The staff are amazing, they treat Mum with the utmost respect, dignity, compassion and love. Nothing is too much trouble for them, spending time with Mum, making her smile and laugh. Everyone is always available to answer any questions or concerns I may have. The food is nutritious, varied and full of flavour. The chef is more than happy to adjust the menu to accommodate Mum's needs. The entertainment that is put on does everything to stimulate the residents, making them feel part of a happy community. I know Mum is safe and well cared for without me having to worry about her.
What lovely feedback, thank you! We all really appreciate your kind words, and that you took the time to write us a review and share your mum's feedback of Watersmead. It is a privilege to be able to care for your mum, and we're so pleased we're been able to ease your worry too. Just let us know if there is ever anything more we can do for your mum or for your family.
Dad...
Dad is much happier here as the atmosphere is so much better and the staff are always around to assist with all of their needs.
Thank you for your feedback on Watersmead. We're so pleased you like the atmosphere here, and that your dad is happy with us. Please don't hesitate to ask if there is anything else we can do to support him.
The day-to-day care...
The day-to-day care is top notch and communication is very good. Any questions are answered promptly. All staff members are so friendly and are in tune with the residents and their families. Although they are always busy they always seem to have time for a quick chat or cuddle. They seem to get the balance right in being friendly but also are firm when needed but I've never seen aggression or anger shown, just compassion.
Thank you for taking the time to write us a review. It's great to hear that your Stepdad is enjoying life at Watersmead, and we're delighted to see him joining in with so much. We're always keen to find activities that will be meaningful to our residents, so if there is anything else your Stepdad would like to do, please just let us know.
Mum has been at Watersmead for some 2 1/2 years now and has been cared for exceptionally well. Whilst she no longer participates as actively as she once did in the activities provided in the home I know she is otherwise engaged as much as is possible by the staff. She always tells me that she is...
Mum has been at Watersmead for some 2 1/2 years now and has been cared for exceptionally well. Whilst she no longer participates as actively as she once did in the activities provided in the home I know she is otherwise engaged as much as is possible by the staff. She always tells me that she is well looked after and I get the impression that this is indeed the case. I certainly commend the home and its staff in their quest to provide support with dignity for its residents.
Thank you for taking the time to write us a review, and for acknowledging your mum's experience to date at Watersmead. We're glad to hear that she feels well looked after. If there is anything more you can think of that we could do to support your mum, please just let us know.
Mum's care is very good, the staff all treat Mum with respect and dignity. Mum is always taken care of and they try and offer Mum the right care and support for her needs. Mum's room does not have a en-suite which would make it much nicer for Mum as she likes her privacy.
Mum's care is very good, the staff all treat Mum with respect and dignity. Mum is always taken care of and they try and offer Mum the right care and support for her needs. Mum's room does not have a en-suite which would make it much nicer for Mum as she likes her privacy.
Thanks for your feedback and for sharing your Mum's experiences of Watersmead. It's a pleasure to have her with us and we've loved getting to know her. If there is ever anything more we can do for her, please just ask.
Communication from Watersmead is consistent and supportive and we as a family can't thank them enough for all they do!
Communication from Watersmead is consistent and supportive and we as a family can't thank them enough for all they do!
Thank you for taking the time to write us a review. We're so pleased we've been able to support your uncle with his recuperation, and we're glad he feels happy and at home with us. We appreciate your kind words about our team, too, and if there is ever anything else we can do to help your family, just say the word.
Although my husband doesn't want to be in there, he has been well looked after despite him being less than nice to the staff who have tried to help him. He has been having to move as I have moved out of the area. He has vascular dementia and anxiety and depression so is never going to be the life...
Although my husband doesn't want to be in there, he has been well looked after despite him being less than nice to the staff who have tried to help him. He has been having to move as I have moved out of the area. He has vascular dementia and anxiety and depression so is never going to be the life and soul of the place. The lack of energy suite facilities is one huge drawback.
Thank you for your candour and for taking the time to write us a review. We will continue to care for your husband in any way we can, and if there is anything we can do for you too, please just let us know.
I think the staff do a wonderful job under difficult circumstances. I think there should be more control over residents wandering around at night and bothering my mother in her room. More separation is needed between those who are of sound mind and those who are unfortunately not.
I think the staff do a wonderful job under difficult circumstances. I think there should be more control over residents wandering around at night and bothering my mother in her room. More separation is needed between those who are of sound mind and those who are unfortunately not.
Thank you for your feedback, which has been noted. Please do feel free to raise any concerns directly with our team and we will do what we can to solve any issues. We appreciate you taking the time to share your comments.
The staff are very caring and considerate of the residents in their care. There's quite a lot happening to keep the residents occupied, the staff knows all the residents by name and what they like and don't like.
The staff are very caring and considerate of the residents in their care. There's quite a lot happening to keep the residents occupied, the staff knows all the residents by name and what they like and don't like.
Thank you for taking the time to share your views on Watersmead, and for writing us a review - we do appreciate it. Please don't hesitate to ask if there is anything more we can do to support your family.
The staff are always friendly and helpful. Mum is looked after very well. Her room is clean and tidy. There is a good choice of food and drinks. If there is a problem with Mum the home always gets in touch. Mum is settled and happy at Watersmead.
The staff are always friendly and helpful. Mum is looked after very well. Her room is clean and tidy. There is a good choice of food and drinks. If there is a problem with Mum the home always gets in touch. Mum is settled and happy at Watersmead.
Many thanks for taking the time to write us a review, we do appreciate your feedback. We're glad that your Mum is settled and happy with us at Watersmead.
Visited my mum on the off chance she may have been awake, but needed to drop off nighties the care assistant had requested she needed. I was welcomed by music coming from the dining room - a gentleman playing the accordion and singing. Very entertaining for the residents and visitors alike. A shame...
Visited my mum on the off chance she may have been awake, but needed to drop off nighties the care assistant had requested she needed. I was welcomed by music coming from the dining room - a gentleman playing the accordion and singing. Very entertaining for the residents and visitors alike. A shame my mum was in her room as she used to love music, but these days she likes to spend a great deal of time in her room resting but also in a place where she is safe and happy.
Thank you for your review, we're pleased to hear your mum feels safe and happy with us. If there is anything we can do for her, please let us know.
All round very good. No problems from my point of view.
All round very good. No problems from my point of view.
Thank you for your review, we really appreciate it.
I cannot speak highly enough of the effort everyone puts in to make it a special place for the residents.
I cannot speak highly enough of the effort everyone puts in to make it a special place for the residents.
Thank you for your review, we really appreciate it. It's so nice to hear how highly you think of our staff and the home.
Lovely care home. Very helpful and friendly staff always giving my loved one lots of attention and care they are all a pleasure to say hello to when we visit. Nice clean facilities, lots of activities from visiting animals donkey and an owl, to art therapy, soap making, fish and chip nights. Garden...
Lovely care home. Very helpful and friendly staff always giving my loved one lots of attention and care they are all a pleasure to say hello to when we visit. Nice clean facilities, lots of activities from visiting animals donkey and an owl, to art therapy, soap making, fish and chip nights. Garden patio area was recently refurbished and will be nice for residents in the springtime. Very glad that my relative ended up in this care home we couldn't have asked for better.
Thank you for your kind words and for taking the time to write us a review - we really do appreciate your feedback. We're all looking forward to some warmer weather when we can get out onto the new patio too and we'd love for you to join us on one of your visits!
I have every confidence that the staff at Watersmead Care Home look after my aunty very well since she has been there. She is always content and well looked after when we visit her. They are communicative when I ask any questions and help whenever it is needed.
I have every confidence that the staff at Watersmead Care Home look after my aunty very well since she has been there. She is always content and well looked after when we visit her. They are communicative when I ask any questions and help whenever it is needed.
We're so pleased to hear your aunt is happy and thriving with us. Thank you for sharing your experiences with us and writing a review. If we can do anything else to support her, or your family, please just let us know.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
There was even more reason to celebrate at OSJCT Watersmead as the home's annual summer party coincided with a truly remarkable milestone, resident Gwen's 105th birthday. Friends, family, fellow residents...
There are no upcoming events for Watersmead.
There are no accreditations posted yet for Watersmead.
The residents at Watersmead are cared for by a committed team of over one hundred which includes support workers, catering, ancillary, maintenance and administrative staff. The home is led by Alison Stenning who is supported by an experienced team.
Owen has been with The Order of St John Care Trust since 2014, having started his career with the organisation straight after college at the age of...
Owen has been with The Order of St John Care Trust since 2014, having started his career with the organisation straight after college at the age of 17 as a Kitchen Assistant, following a work experience placement at Watersmead.
Over the years, Owen has progressed through a variety of roles within the Trust, including Carer, Shift Leader and Care Leader. His extensive experience has given him a wealth of knowledge and understanding of the care sector and the needs of those supported at Watersmead.
Throughout his time with the organisation, Owen has continued to develop his skills and professional knowledge, achieving his Level 3 Lead Adult Care Worker qualification and currently working towards his Level 5 qualification.
Outside of work, Owen enjoys spending time with his partner, family and friends, as well as his three dogs and tortoise.
Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she...
Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she raised her family, and then joined the Trust as her children grew up.
Teresa says that interacting with residents is the best part of her job, and they really do make her day. Out of work, Teresa likes to spend time with her family and friends. She believes that working in care brings home how important family is.
Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and...
Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and likes the interaction with residents and their families. Nic says that with the feeling of family at Watersmead, it doesn’t feel like she’s coming to work.
When she’s not at work, Nic likes to go to the cinema, walk her dog, and socialise with friends and family.
Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago....
Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago. Sally gained her 706/1 and 706/2 many years ago and she holds a wealth of other qualifications centring around the catering industry.
Sally runs the fantastic kitchen team and provides the residents with excellent meals as well as catering for all major events within the home. Sally was nominated for Wiltshire's 'Hospitality of the Year Award' twice and won on both occasions. Sally was also a regional winner in the Great British Care Awards and became a national finalist.
Her best memory of the home is when residents cooked a meal for her supported by the activity coordinator. It was lovely for her to sit with a few residents and enjoy the meal they had prepared.
In her spare time, Sally enjoys arts and crafts, gardening and growing her own vegetables. She also loves spending time with her family.
Kelly Coffin is one of our Activity Coordinators at Watersmead.
Colleen Harley is one of our Activity Coordinators at Watersmead.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Watersmead to verify any information. View our terms and conditions. Watersmead has an Enhanced Service -what an Enhanced Service includes.