






Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents.
All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.
Residents can...
Care Provided by Watersmead
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Watersmead for full pricing details and T&Cs.
Contact Watersmead to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Alison Stenning(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2008
- Number of floors: 1
Room Information
- Single Rooms (50)
Watersmead Reviews (121)
Watersmead has a Review Score of 9.7 (9.707) out of 10, based on 50 reviews in the last 2 years.
Over all time Watersmead has 121 reviews.
Dad is much happier here as the atmosphere is so much better and the staff are always around to assist with all of their needs.
Thank you for your feedback on Watersmead. We're so pleased you like the atmosphere here, and that your dad is happy with us. Please don't hesitate to ask if there is anything else we can do to support him.
The day-to-day care is top notch and communication is very good. Any questions are answered promptly. All staff members are so friendly and are in tune with the residents and their families. Although they are always busy they always seem to have time for a quick chat or cuddle. They seem to get the balance right in being friendly but also are firm when needed but I've never seen aggression or anger shown, just compassion.
Thank you for taking the time to write us a review. It's great to hear that your Stepdad is enjoying life at Watersmead, and we're delighted to see him joining in with so much. We're always keen to find activities that will be meaningful to our residents, so if there is anything else your Stepdad would like to do, please just let us know.
Mum has been at Watersmead for some 2 1/2 years now and has been cared for exceptionally well. Whilst she no longer participates as actively as she once did in the activities provided in the home I know she is otherwise engaged as much as is possible by the staff. She always tells me that she is well looked after and I get the impression that this is indeed the case. I certainly commend the home and its staff in their quest to provide support with dignity for its residents.
Thank you for taking the time to write us a review, and for acknowledging your mum's experience to date at Watersmead. We're glad to hear that she feels well looked after. If there is anything more you can think of that we could do to support your mum, please just let us know.
Mum's care is very good, the staff all treat Mum with respect and dignity. Mum is always taken care of and they try and offer Mum the right care and support for her needs. Mum's room does not have a en-suite which would make it much nicer for Mum as she likes her privacy.
Thanks for your feedback and for sharing your Mum's experiences of Watersmead. It's a pleasure to have her with us and we've loved getting to know her. If there is ever anything more we can do for her, please just ask.
My grandmother has been in their care for two years and the team has provided her with constant stimulation, support and love. And as a family, we are so happy and grateful for their continued care.
Thank you for your kind words about our team and our home. It's an honour to be able to care for your grandmother and we would be more than happy to support in any other way - if there is something you think of, please just let us know. We appreciate you taking the time to write us a review.
Communication from Watersmead is consistent and supportive and we as a family can't thank them enough for all they do!
Thank you for taking the time to write us a review. We're so pleased we've been able to support your uncle with his recuperation, and we're glad he feels happy and at home with us. We appreciate your kind words about our team, too, and if there is ever anything else we can do to help your family, just say the word.
My father has been in the care home for over a year now. He is very happy here the staff are wonderful he is well cared for I am kept up to date if there are any problems the meals are very good and his room is nice overall and a very good care home.
We're so pleased that your father is happy with us, and enjoying the food. It's a pleasure to have him here. Thank you for taking the time to write us a review - we do appreciate your feedback.
Although my husband doesn't want to be in there, he has been well looked after despite him being less than nice to the staff who have tried to help him. He has been having to move as I have moved out of the area. He has vascular dementia and anxiety and depression so is never going to be the life and soul of the place. The lack of energy suite facilities is one huge drawback.
Thank you for your candour and for taking the time to write us a review. We will continue to care for your husband in any way we can, and if there is anything we can do for you too, please just let us know.
I think the staff do a wonderful job under difficult circumstances. I think there should be more control over residents wandering around at night and bothering my mother in her room. More separation is needed between those who are of sound mind and those who are unfortunately not.
Thank you for your feedback, which has been noted. Please do feel free to raise any concerns directly with our team and we will do what we can to solve any issues. We appreciate you taking the time to share your comments.
The staff are very caring and considerate of the residents in their care. There's quite a lot happening to keep the residents occupied, the staff knows all the residents by name and what they like and don't like.
Thank you for taking the time to share your views on Watersmead, and for writing us a review - we do appreciate it. Please don't hesitate to ask if there is anything more we can do to support your family.
The staff are always friendly and helpful. Mum is looked after very well. Her room is clean and tidy. There is a good choice of food and drinks. If there is a problem with Mum the home always gets in touch. Mum is settled and happy at Watersmead.
Many thanks for taking the time to write us a review, we do appreciate your feedback. We're glad that your Mum is settled and happy with us at Watersmead.
Visited my mum on the off chance she may have been awake, but needed to drop off nighties the care assistant had requested she needed. I was welcomed by music coming from the dining room - a gentleman playing the accordion and singing. Very entertaining for the residents and visitors alike. A shame my mum was in her room as she used to love music, but these days she likes to spend a great deal of time in her room resting but also in a place where she is safe and happy.
Thank you for your review, we're pleased to hear your mum feels safe and happy with us. If there is anything we can do for her, please let us know.
All round very good. No problems from my point of view.
Thank you for your review, we really appreciate it.
I cannot speak highly enough of the effort everyone puts in to make it a special place for the residents.
Thank you for your review, we really appreciate it. It's so nice to hear how highly you think of our staff and the home.
Lovely care home. Very helpful and friendly staff always giving my loved one lots of attention and care they are all a pleasure to say hello to when we visit. Nice clean facilities, lots of activities from visiting animals donkey and an owl, to art therapy, soap making, fish and chip nights. Garden patio area was recently refurbished and will be nice for residents in the springtime. Very glad that my relative ended up in this care home we couldn't have asked for better.
Thank you for your kind words and for taking the time to write us a review - we really do appreciate your feedback. We're all looking forward to some warmer weather when we can get out onto the new patio too and we'd love for you to join us on one of your visits!
I have every confidence that the staff at Watersmead Care Home look after my aunty very well since she has been there. She is always content and well looked after when we visit her. They are communicative when I ask any questions and help whenever it is needed.
We're so pleased to hear your aunt is happy and thriving with us. Thank you for sharing your experiences with us and writing a review. If we can do anything else to support her, or your family, please just let us know.
What can I say, my mum moved in last month and she has regained much of the mum I thought I had lost forever. I visit every other day and the staff are just so good and attentive to Mum's needs giving a score would seem silly. The care home is spotless and nothing is too much trouble, Mum has come back out of her shell and now has the quality of life she deserves. I can't thank the staff at Watersmead enough for making what was a big change so good. I can now sleep at night knowing Mum is in safe caring hands.
What beautiful words, thank you - we really appreciate your feedback. It is an honour to care for your mum and we're delighted that she is thriving with us. We're pleased too that we're able to ease some of the worry you've been going through and if there is anything else we can do to support your mum or your family, please just let us know.
My grandmother has been at Watersmead since May 2023. She was extremely anxious about moving into a care home at the age of 95 and we were concerned about her settling in. The staff at Watersmead have made her feel so welcome and she is so very happy to be there. She has excelled in her mental and physical health since being there. She has been cared for with the utmost respect and dignity. The staff have been excellent with communication with myself too. Can not speak highly enough of Watersmead.
It's our absolute pleasure to have your grandmother with us at Watersmead, and we're so pleased she's settled in so well. If there is anything more we can do for her, or for your family, please just let us know. We appreciate you taking the time to write us a review, thank you.
The rooms are very clean and tidy and well kept by the cleaning crew.
We appreciate you feedback, thank you. If there is anything else we can do for your loved one, please don't hesitate to ask.
Very pleased with the level of care provided by all the staff and management. Always found the caring team to be friendly and attentive to the resident's needs. I am kept regularly informed should there be any incidents concerning my mother's state of health, I have every confidence in the team and cannot fault their diligence and the respectful way they talk to the residents. I have always found the communal areas and my mother's bedroom to be clean and well-maintained. The team are a credit to Watersmead.
Thank you for your kind feedback and for sharing your experience of Watersmead in a review. We are privileged to be able to care for your mother and if there is anything else we can do for her, or for you, please just let us know. I will make sure the team sees your comments.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Watersmead.
There are no upcoming events for Watersmead.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Watersmead.
Meet the Team (6)

The residents at Watersmead are cared for by a committed team of over one hundred which includes support workers, catering, ancillary, maintenance and administrative staff. The home is led by Alison Stenning who is supported by an experienced team.

Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago. Sally gained her 706/1 and 706/2 many years ago and she holds a wealth of other qualifications centring around the catering industry.
Sally runs the fantastic kitchen team and provides the residents with excellent meals as well as catering for all major events within the home. Sally was nominated for Wiltshire's 'Hospitality of the Year Award' twice and won on both occasions. Sally was also a regional winner in the Great British Care Awards and became a national finalist.
Her best memory of the home is when residents cooked a meal for her supported by the activity coordinator. It was lovely for her to sit with a few residents and enjoy the meal they had prepared.
In her spare time, Sally enjoys arts and crafts, gardening and growing her own vegetables. She also loves spending time with her family.

Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she raised her family, and then joined the Trust as her children grew up.
Teresa says that interacting with residents is the best part of her job, and they really do make her day. Out of work, Teresa likes to spend time with her family and friends. She believes that working in care brings home how important family is.

Katie worked with the Trust for two years before taking a break and returning at the end of 2023. She has looked after adults with autism but returned to Watersmead to care for and take on the activities role.
Katie loves the personal side of her job and getting to know each individual, making people’s day, and making people smile. She is enjoying the opportunity to try exciting and engaging activities with residents.
Outside work, Katie loves to watch films and TV, and socialising with friends.

Biddy has worked in care since 1999 and with the Trust since 2019. This is her second time with the Trust having previously worked at Fives Court before it closed. She worked with another care provider before returning to the Trust.
Biddy loves to create a nice environment for residents and ensure they receive the best care possible. She enjoys supporting colleagues to develop to their full potential.
In her spare time, Biddy loves to spend time with her family and enjoys a nice walk.

Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and likes the interaction with residents and their families. Nic says that with the feeling of family at Watersmead, it doesn’t feel like she’s coming to work.
When she’s not at work, Nic likes to go to the cinema, walk her dog, and socialise with friends and family.
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