Watersmead

White Horse Way, Westbury BA13 3AH
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9.7 109 Reviews
  • Watersmead, Westbury
Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents.

All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.
Residents can relax on the veranda in the summer and enjoy the peaceful setting.

The team at Watersmead is striving to become the hub of its community. With a regular plan of activities and an ever-developing schedule of community engagement, the home offers a whole variety of exciting and entertaining activities which stimulate its residents and welcomes local people, organisations and businesses to get involved. Current activities include:

-        Exotic animal visits with talks from an experienced handler
-        Movement to music sessions
-        Easter Fayre
-        Gentlemen’s mornings and ladies’ afternoons.
-        Gardening club
-        Afternoon walks
-        Singing for the soul
-        Summer fête
-        Sensory sessions
-        Baking
-        Watercolour painting class

The home also benefits from an excellent kitchen team who are fully committed to creating innovative and tasty dining experiences for residents, including ‘fakeaway’ theme nights which bring a flavour of the exotic to the home. Homemade cakes and biscuits are always on offer and all menus are created from scratch using seasonal, nutritious produce.

Watersmead is staffed by an experienced and friendly team who are on hand 24 hours a day to care for residents. With no restrictions on visiting, residents’ families and friends can see loved ones at a time that suits them and are always welcome to join them for a meal which creates a true family feeling.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Alison Stenning (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008
  • Number of floors: 1

Room Information

  • Single Rooms (50)

Watersmead Reviews (109)

9.7

Watersmead has a Review Score of 9.7 (9.724) out of 10, based on 48 reviews in the last 2 years.
Over all time Watersmead has 109 reviews.

Overall Experience
  • 85
  • 23
  • 1
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Date Published
  • 109
  • 10
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  • 48
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Reviewer Connection to Watersmead
  • 43
  • 24
  • 11
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
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  • 1
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  • 1
  • 1
  • 1
  • 1
  • 1
Total of 109, showing 41-60
Review from D H (Brother-in-law of Resident) published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All round very good. No problems from my point of view.
Reply from Helen Dearing, On behalf of the team at Watersmead

Thank you for your review, we really appreciate it.

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Review from B C (Wife of Resident) published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At all visits, the care home is always very welcoming and very calm and organised.
I cannot speak highly enough of the effort everyone puts in to make it a special place for the residents.
Reply from Helen Dearing, On behalf of the team at Watersmead

Thank you for your review, we really appreciate it. It's so nice to hear how highly you think of our staff and the home.

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Review from N H (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home. Very helpful and friendly staff always giving my loved one lots of attention and care they are all a pleasure to say hello to when we visit. Nice clean facilities, lots of activities from visiting animals donkey and an owl, to art therapy, soap making, fish and chip nights. Garden
patio area was recently refurbished and will be nice for residents in the springtime. Very glad that my relative ended up in this care home we couldn't have asked for better.
Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your kind words and for taking the time to write us a review - we really do appreciate your feedback. We're all looking forward to some warmer weather when we can get out onto the new patio too and we'd love for you to join us on one of your visits!

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Review from Adrienne W (Niece of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have every confidence that the staff at Watersmead Care Home look after my aunty very well since she has been there. She is always content and well looked after when we visit her. They are communicative when I ask any questions and help whenever it is needed.
Reply from Rowen Campbell, on behalf of the team at Watersmead

We're so pleased to hear your aunt is happy and thriving with us. Thank you for sharing your experiences with us and writing a review. If we can do anything else to support her, or your family, please just let us know.

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Review from R S (Son of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say, my mum moved in last month and she has regained much of the mum I thought I had lost forever. I visit every other day and the staff are just so good and attentive to Mum's needs giving a score would seem silly. The care home is spotless and nothing is too much trouble, Mum has come back
out of her shell and now has the quality of life she deserves. I can't thank the staff at Watersmead enough for making what was a big change so good. I can now sleep at night knowing Mum is in safe caring hands.
Reply from Rowen Campbell, on behalf of the team at Watersmead

What beautiful words, thank you - we really appreciate your feedback. It is an honour to care for your mum and we're delighted that she is thriving with us. We're pleased too that we're able to ease some of the worry you've been going through and if there is anything else we can do to support your mum or your family, please just let us know.

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Review from Naomi H (Granddaughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been at Watersmead since May 2023. She was extremely anxious about moving into a care home at the age of 95 and we were concerned about her settling in. The staff at Watersmead have made her feel so welcome and she is so very happy to be there. She has excelled in her mental and physical
health since being there. She has been cared for with the utmost respect and dignity. The staff have been excellent with communication with myself too. Can not speak highly enough of Watersmead.
Reply from Rowen Campbell, on behalf of the team at Watersmead

It's our absolute pleasure to have your grandmother with us at Watersmead, and we're so pleased she's settled in so well. If there is anything more we can do for her, or for your family, please just let us know. We appreciate you taking the time to write us a review, thank you.

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Review from D C (Daughter of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the care home staff very friendly, very thoughtful, and kind. I have witnessed them treating the residents with respect and care.
The rooms are very clean and tidy and well kept by the cleaning crew.
Reply from Rowen Campbell, on behalf of the team at Watersmead

We appreciate you feedback, thank you. If there is anything else we can do for your loved one, please don't hesitate to ask.

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Review from Doug L (Son of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the level of care provided by all the staff and management. Always found the caring team to be friendly and attentive to the resident's needs. I am kept regularly informed should there be any incidents concerning my mother's state of health, I have every confidence in the team and
cannot fault their diligence and the respectful way they talk to the residents. I have always found the communal areas and my mother's bedroom to be clean and well-maintained. The team are a credit to Watersmead.
Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your kind feedback and for sharing your experience of Watersmead in a review. We are privileged to be able to care for your mother and if there is anything else we can do for her, or for you, please just let us know. I will make sure the team sees your comments.

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Review from S C (Daughter of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at the home for over a year now. She needs a lot of care and support which the home are able to provide. Mum likes the staff at the home. She enjoys the company of the carers and housekeepers, (plus the resident cat). The home provides entertainment for those that wish to take part. They
will soon have a newly renovated space outside.
We are able to visit Mum daily.
Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your review and for your kind helpful feedback. I'm glad your mum is happy with us at Watersmead. If there is anything else you or your mum needs from us, please just let us know.

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Review from Christine G (Daughter of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went to Watersmead following an assessment at another home. We have always found the staff to be friendly, caring and professional. Mum is well cared for and we are always kept informed of what is going on. Very pleased.
Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your feedback on Watersmead, and the team, it does mean a lot. We appreciate you taking the time to write us a review.

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Review from J M (Daughter of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Watersmead provide excellent care for the residents, they are friendly and approachable and have a genuine affection for the people in their care.
The home is well furnished and clean and the meals provided are varied and well cooked.
There is a variety of activities for the residents
to join in with and there is always something to celebrate whether it be tennis or Christmas.
Visitors are made welcome and there are opportunities to join residents for special days.
Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your feedback on Watersmead and for your kind words about our team. I'm glad we're able to make you feel welcome when you visit. We appreciate you taking the time to submit a review.

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Review from Samantha D (Niece of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful care home, always greeted with kind and caring staff. Nothing is too much trouble at any time of day. My uncle is very settled, he feels at home which is very reassuring for the family. Thank you for looking after him.
Reply from Rowen Campbell, on behalf of the team at Watersmead

We really appreciate you taking the time to write us a review and share your uncle's experience, thank you. It's a pleasure to have him with us at Watersmead.

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Review from Sian B (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father's needs are extremely well catered for. The staff treat him with dignity and respect and take time to understand his changing needs.
Reply from Rowen Campbell, on behalf of the team at Watersmead

We appreciate you taking the time to write us a review, and I'm glad that your father is being well looked after with us at Watersmead. If there is anything else we can do for him, or for you, please just let us know.

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Review from Mark R (Son of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't say enough about the staff and how well they treat my mother. I have seen a total change in my mum from the time she arrived at Watersmead. My mum is happier than I have seen her in a long while.
She hadn't been happy in the family home nor was she in a place of safety. It was always my intention
to get her into a care home for her well-being.
Watersmead tick all the boxes in looking after my mother.
Reply from Rowen Campbell, on behalf of the team at Watersmead

I'm so glad to hear that your mum is so happy with us at Watersmead and that it's been the best decision for your family. It's great to hear that she is thriving. I'll pass on your comments to the team as I know they love to hear them, and we appreciate you taking the time to write us a review.

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Review from K M (Daughter of Resident) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so lucky to know that our Dad is in the best care surrounded by wonderful staff. We know he is so happy and well looked after.
The service is always 5-star, communication is great and we love to see what the residents get up to and follow their activities on social media.
Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your kind words and for taking the time to write us a review. I'm so glad your Dad is happy at Watersmead. I'll be sure to pass on your feedback to the team at the home as I know they love to hear it.

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Review from K B (Son of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Watersmead Care Home for over three years. He has told me that he has his own room which he can return to if he wants his own company but in general he would usually be found in one of the communal areas, sometimes taking part in the activities which are very varied.
The
activities in the past have included some singers and guitar players and last year there was a small selection of farm animals which could be seen close up. There were also lots of in-house activities such as baking, gardening, indoor skittles, scrabble or puzzle afternoons.
The staff are and have always been very tremendous, always very helpful answering any question even though they have been asked the same thing previously.
Reply from Freya Higgs, Marketing Administrator at Watersmead

Thank you for taking the time to leave a comment. I am delighted to hear that your father is enjoying getting involved in different elements of the home, especially the activities. I will share this with our team, who will really appreciate your kind words.

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Review from Stella K (Granddaughter of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother is safe and well-supported at Watersmead.
Every member of staff I engage with is caring, thoughtful and conscientious.
My grandmother is clearly very happy here.
As a family, we are reassured by the fact that she is safe, looked after with dignity and settled.
She especially likes
the food!
Reply from Rowen Campbell, Regional Marketing Manager at Watersmead

Thanks so much for taking the time to write us such a lovely review, Stella. We're so pleased your grandmother is happy at Watersmead, and that our team is able to help. I'll pass on your feedback to the team - especially compliments to the chef! - as it really does make a difference. Thank you.

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Review from Mollie C (Daughter of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at your care home for over two years. I cannot speak highly enough of the staff and the way she has been treated with great kindness and wonderful care. Yesterday she celebrated her 101st birthday, the home made the day so special. I have always been contacted promptly
about any concerns about my mother's health or wellbeing. It has given me great piece of mind to know my mother is so well looked after.
Reply from Freya Higgs, Marketing Administrator at Watersmead

Thank you for leaving such lovely feedback. It is great to hear that your mother had such a wonderful birthday. I'll pass this on to our team.

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Review from K F (Husband of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has improved in health since May 2022 due to the good care and regular meals. Her quality of life has been improved because of the good atmosphere created by mixing with so many people - residents and staff.
Reply from Freya Higgs, Marketing Administrator at Watersmead

Thank you for your kind comment. I am delighted to hear that your wife is happy in the home. I will pass this on to our team.

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Review from Alison C (Niece of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
At Watersmead all members of staff are caring and respectful towards residents. The atmosphere is usually light and cheery. The dining room/communal area is bright and airy and a good place to sit, chat, snooze or enjoy activities. Circular corridors, around the home, are ideal for residents who wander
- and during the warmer months, the courtyard garden offers further space to roam. I've not personally sampled the food but from what I have seen, there appears to be a good choice of tasty food on offer. In addition, there are always snacks, fruit and drinks available. The resident cats are a welcome sight and I'm sure bring pleasure to the residents. I'm aware that my aunt enjoys seeing and petting them. My aunt's room is always clean and tidy and her clothes are respectfully tidied away. My aunt always appears clean and tidy too and she enjoys her regular sessions at the in-house hair salon.
Reply from Rowen Campbell, Regional Marketing Manager at Watersmead

Thank you for taking the time to write such a detailed review. I will pass on your comments to the Watersmead team - it does make a difference to them to hear such kind words. Glad your aunt is happy there.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Watersmead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.724 for Watersmead is calculated as follows: ( (422 Excellents x 5) + (133 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 566 Ratings = 4.724
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Watersmead is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (6)

Alison

Alison Stenning

Job Title: Home Manager Joined: 2017

The residents at Watersmead are cared for by a committed team of over one hundred which includes support workers, catering, ancillary, maintenance and administrative staff. The home is led by Alison Stenning who is supported by an experienced team.

Sally

Sally Reynolds

Job Title: Head Chef Joined: 2008

Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago. Sally gained her 706/1 and 706/2 many years ago and she holds a wealth of other qualifications centring around the catering industry.


Sally runs the fantastic kitchen team and provides the residents with excellent meals as well as catering for all major events within the home. Sally was nominated for Wiltshire's 'Hospitality of the Year Award' twice and won on both occasions. Sally was also a regional winner in the Great British Care Awards and became a national finalist.


Her best memory of the home is when residents cooked a meal for her supported by the activity coordinator. It was lovely for her to sit with a few residents and enjoy the meal they had prepared.


In her spare time, Sally enjoys arts and crafts, gardening and growing her own vegetables. She also loves spending time with her family.

Teresa

Teresa Andrews

Job Title: Head Housekeeper Joined: 2010

Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she raised her family, and then joined the Trust as her children grew up.


Teresa says that interacting with residents is the best part of her job, and they really do make her day. Out of work, Teresa likes to spend time with her family and friends. She believes that working in care brings home how important family is.

Katie

Katie Cooper

Job Title: Activities Co-ordinator Joined: 2023

Katie worked with the Trust for two years before taking a break and returning at the end of 2023. She has looked after adults with autism but returned to Watersmead to care for and take on the activities role.


Katie loves the personal side of her job and getting to know each individual, making people’s day, and making people smile. She is enjoying the opportunity to try exciting and engaging activities with residents.


Outside work, Katie loves to watch films and TV, and socialising with friends.

Biddy

Biddy Perkins

Job Title: Head of Care Joined: 2019

Biddy has worked in care since 1999 and with the Trust since 2019. This is her second time with the Trust having previously worked at Fives Court before it closed. She worked with another care provider before returning to the Trust.


Biddy loves to create a nice environment for residents and ensure they receive the best care possible. She enjoys supporting colleagues to develop to their full potential.


In her spare time, Biddy loves to spend time with her family and enjoys a nice walk.

Nic

Nic Crow

Job Title: Admin Assistant Joined: 2017

Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and likes the interaction with residents and their families. Nic says that with the feeling of family at Watersmead, it doesn’t feel like she’s coming to work.


When she’s not at work, Nic likes to go to the cinema, walk her dog, and socialise with friends and family.

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