Langford View, Bicester, Oxfordshire
Langford View, Bicester, Oxfordshire
Langford View, Bicester, Oxfordshire

Langford View is registered for fifty-six residents and offers a team of skilled and friendly carers, able to provide care and nursing for older people and those with dementia and a physical disability.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Group: The Orders of St John Care Trust

Person in charge: Farida Ait-Tales (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Langford View: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Langford View has a Review Score of 9.7 (9.667)

The Review Score of 9.7 (maximum of 10) for Langford View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 37 Reviews over all time. This Average Rating is also the rating value for Langford View in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Langford View is calculated as follows: ( (321 Excellents x 5) + (96 Goods x 4) + (24 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 442 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Langford View is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 16 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    29
  • Good
    6
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Langford View?

  • Extremely LIKELY
    33
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Langford View

  • Resident / Service User
    12
  • Son of Resident/Service User
    8
  • Daughter of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • more

I am very happy here, the boss is very nice. The carers are wonderful. I am happy at Langford View. The staff are wonderful. It is spotless.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I enjoy using the nursing home, it gives myself and my wife good respite and I am well looked after.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

From the start of the week, until the end, we have met with such kind, thoughtful staff who willingly move schedules and jump hoops to help us take our gran on outings or fit in to give meals a little early. They have been very proactive in checking what we needed to get gran out and about and friendly to us. We can see how genuinely they care about what they do and are such a blessing to all who they care for.

Thank you all so much, they also go out of their way to organise taxis, special appointments, early starts, late nights and helping when we aren't around with setting up DVD's and Skype.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the main all the staff are good. The home seems/appears to be understaffed as at times you are not able to find a carer/nurse when needed. Some of the staff you have the impression that they do not care. The home seems to be a little dishevelled and untidy. The lounge could be better set up, cleanliness is ok but only after speaking to the manager. I visit daily to be sure that my husband is being looked after, personal hygiene not good on a daily basis.

How likely would you be to recommend Langford View? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Farida Ait-Tales, Home Manager at Langford View responded to this review on 27 Sep 2017:

We appreciate all feedback as this helps us to bring about improvements in the service and care we provide. We discuss all comments with our employees, senior team and of course our residents and their families to ensure we make steps to continuously improve.

A very friendly and personal staff with patients' needs a top priority. Excellent facilities with visitors always made to feel welcome; a cup of tea and a smile on hand every time.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Generally, Mum was extremely well cared for and looked after. Especially since the appointment of the new nursing manager.
Personal issues well responded to etc...
When mum expressed her wish to attend a church service, the Bursar arranged a computer based 'attendance' a lovely touch.
Generally, nursing staff, care staff, admin staff and management are professional and caring.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has told me that she has enjoyed her stay at Langford view. The staff have been kind and helpful. She has enjoyed the company and activities and she has eaten what she has wanted and needed. Her room for respite was clean and had plenty of wardrobe space and drawers for putting her clothes in. Her medication has been administered as and when it was needed (twice daily). Thank you. She doesn't mind the thought of coming back.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Before placing my mother in this home we visited a number of other homes and found Langford View met her needs. She has now been a resident for 4 years and we have been generally happy with standards. Activities are varied and a number of regular visitors. Musicians etc contribute to the rota of activities. The reception staff are very friendly and you always feel welcome when visiting the home.

How likely would you be to recommend Langford View? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Excellent care for my mother. Staff are exceptional and very caring.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's lovely and I like it very much.
I enjoy the exercise classes and I help with the cleaning.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything is really good and I cannot ask for more. I maintain my independence and go to the garage every morning to buy a newspaper. They have arranged for me to get a bus pass so that I can visit my hometown in Witney. Nothing is too much trouble and the staff always go the extra mile.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My stay here (over 3 and a half years) has been a delight. The bedroom and bathroom are comfortable, adequate for my needs as are community rooms. The staff and manager are all very helpful and friendly. I hope to stay here until meeting the grim reaper.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I am very happy at Langford View, we are like one big happy family.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tha staff and nursing team looked after my mother very well and made her very comfortable in her last days.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother has been in Langford View care centre for over 3 years. Her room and en-suite fully meet her need for a warm, comfortable and clean place to relax in. There is a good programme of voluntary regular activities to entertain and keep residents active physically and mentally.
Langford View has an extremely good, efficient and well-trained care team of manager, reception staff, care/nurse leaders, carers and of admin/maintenance staff. The overall ambience is relaxed and very friendly. The centre is very secure from outside and within. The garden area is lovely and well maintained. The town centre is located close enough for visits.
Staff are kind, friendly, caring and impressive in their ability to adapt to individual resident circumstances. Overall, a good and caring place for a relative to stay.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am very happy here and wish to stay.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Second stay at Langford View and really enjoy being here. I would definitely recommend and come again.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I live here. I enjoy activities. I join in with all of them. I did the Ipad project which was fun. Food is good and presented well. The carers treat me good. Food is good and presented well. The activities coordinator is very good to me and my family also likes her.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love living here now. It took me a while to settle but I am happy now. The carers are very helpful. I only have to ask for something and the carers help me straight away. I enjoy the food here, it always looks nice. I am always asked what food I would like to eat. There is always a choice of foods.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think Langford View is really lovely. Helpful staff, nice food and good activities. Looking forward to my next stay.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I arrived at 11.30 am which was in the middle of a musical activity. Although it was my first visit to the house. I was made very welcome by all the staff and residents. At the end of the sing-a-long I was encouraged to sit in the garden with my ex-mother-in-law until it was time for her to go to lunch. I live in Devon but will definitely be back.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ron has settled in well, he loves the staff and the food!! He is well looked after and happy most of the time, has off days which we all do. We had a few issues at first but this is more or less settled. We are happy with his care in general.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum was resident in March/April as I could no longer care for her at home, this was a big decision and being an ex nurse I wanted her to have the best end of life care. During her stay she was treated extremely well for all aspects of her care, this made for a much less anxious time for me and my family as mum described it was the next best thing to being at home. Thank you.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I viewed Langford View in April with the possibility of moving mum in. I was impressed with the home and requested for her to come. The staff were so helpful and mum moved in May bank holiday. She was previously in a care home in Hertfordshire. In one week she improved so much. The staff are so professional and happy. I have never been in a home that has such a wonderful atmosphere. The home is clean and fresh. The residents are well cared for. I think my mother will improve as the social aspect is so good.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can say quite categorically that I am more than satisfied with the service and help I have received from the staff. More to the point is the help and dignity afforded to my wife. I give many thanks to all the people concerned.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The home is run to a very high standard. The staff are all great and very helpful. I can not fault the home in any way and I would recommend it to any person.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am finding it homely, comfortable and friendly. The staff are lovely and caring, the food is very good. I have settled in well, which helps me to feel I am in the right home. We are very satisfied with all aspects.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We feel as a family that dad's care is very good. We feel that he is settled and comfortable in his new home. Staff are very helpful and always speaking to the residents which I find lovely as am able to sit in the lounge with my father-in-law and see whats happening.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

When looking for a nursing home for my mother, it was the most stressful, emotional and difficult time. She had always been so independent and enjoyed life to the full. Then six weeks before her 100th Birthday all changed she broke her hip. Then the downward slide. Then we knew she needed 24 hour care. Many care homes later we were introduces to St John's. We were very impressed with the way the home conducted their home, making us feel welcome and in a caring home. It has been a turning point for my mother. She has gained strength and is well fed, clean, and so much more. I shall always be grateful that somebody mentioned the Order of St Johns. Thank you ( I wanted to share this with you)

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

It is only the second week that my father-in-law has been here. All the staff are very good and caring and the care home is clean and bright. I am very pleased with this situation and I am sure that my father-in-law is being well cared for. Only concern is the high cost as there is little help from the government towards payment, I do understand why the costs are high.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The Team at Langford View not only cared for my mother in law with great dignity and respect they also took the time and trouble to support us as a family. My mother in law has dementia and at times would be extremely confused especially at night but the staff were always patient and were extremely kind. The staff always ensured that my mother in law was clean and tidy and kept us fully informed of her progress. The team always let us know when she had a fall or was ill so we felt confident in leaving her in their care.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff were very helpful and carried out their duties with great care and consideration to my mother. Showing kindness and dignity at all times. The home was well maintained and all my mothers needs were met.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has settled in very well and seems very happy. The staff are very friendly and always helpful. There is always different things going on. The rooms are very clean and homely.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Most wonderful experience visiting my grandmother. Warm, helpful welcome upon arrival. Residents engaged in meaningful activities. Environment clean, spacious, bright and odourless! The most amazing care assistant engaging with residents - warm, caring, respectful attitude. Absolutely wonderful.

Should I have to be admitted to a home in the future I very much hope it is of the standard of this one.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Poor

My mother has been at Langford view for many years. She has always been treated with dignity and care for all her needs. Because of her Dementia it is hard for her to Recognise her family now, which his all so hard for us, but to know that all her needs are looked after by the EXCELLENT care team. Many thanks Langford Care Team. M

How likely would you be to recommend Langford View? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff and management were always very helpful and courteous and always treated my mother with the utmost dignity. The home structure is large and very well laid out with all the facilities my mother needed. My mother was very happy at the care home and thought of it as her home. I have told many of my friends that if they have an elderly relative that needs to be in a care home they should consider St Johns facilities first.

How likely would you be to recommend Langford View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been there since July 2012. Initially it was excellent. Over time still good, but this last year has gone down a lot. I can only speak for the frail care side. Saturday 31/10 I got there at 11am. She had just began to eat her porridge in the dining room, said she had woken up late - very possible. Other residents were still there, having finished eating, just waiting. Residents are frequently there until after 11am from breakfast. I spoke to the nurse in charge, some months back and was told they all want to be moved as soon as they are finished eating, and it takes time as they need help. If Mum didnt like it she could have her breakfast in her room. Later she went and told Mum that. Around the same time a carer asked Mum if she wanted to just stay there for lunch, without going back to her room. She is incontinent and needs help for the toilet. She said no. On 3rd November I went back, got there at 11.30am. She was on the toilet (toilet/shower) in her room. Said she had been there ages and told me to ring, the carer would come back, she was busy. I rang a different carer, came pretty quickly. There was porridge, untouched in a bowl on her bed. She said she had woken late. She has Parkinsons, so should be woken earlier for medicines. She also has heart medicine. Sat 7th all was fine. Yesterday Sat 14th we got there about 12pm. She had no cushions behind her, she sits in an armchair in her room. The bell for her to ring for attention was the other side of her bed. With no cushions she slumps badly. I spoke to the nurse in charge and was told she can only ask the carers to do it. The cushions and bell are frequently lacking over these past few months. Some months back I spoke to the Manager about the residents frequently in the dining room so late in the morning, it improved for a while. She does not appear to have had tea and a biscuit if she wants it between breakfast and lunch for a long time. I do believe they must have shortages of carers at times, been told this was not so by the nurse in charge and that the residents are impatient to get back to their rooms. I appreciate that there are people who are bedridden and others, like Mum, who need someone with her all the time when she walks, and that it is slow and she cant get up or sit down unaided, and eats very slowly. She also doesn't ask for what she needs, but does tell me or her sister some of what happens. She does get muddled at times and time doesn't mean too much to her any more. There have been and are some really good staff there and the ones who are not nice, few. I am wary of complaining of these who are not nice for obvious reasons. Most are okay but obviously need either more checking on or proper training. We usually take something nice for her to eat or drink and often when she has been vague when we get there and she is brighter given a bit of time after eating and drinking. We are usually there in the morning.

How likely would you be to recommend Langford View? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Farida Ait-Tales, Home Manager at Langford View responded to this review on 02 Dec 2015:

Thank you for taking the time to submit your comments. We do our best to deliver care and support tailored to the needs and preferences of our residents and I'm sorry that you feel in some instances this has not been the case in relation to your mother. I will be in touch with you to discuss the points you raise in detail so that they can be addressed and look forward to seeing you next time you visit the home.

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Awards / Recognitions

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Staff Profiles

Farida

Farida Ait-Tales

Job Title: Home Manager

Joined: 2007

Description:

The Sixty resdients at Langford View are looked after by a highly dedicated team of over a hundred staff which include carers, administrators and ancillary staff. They are led by the Home Manager, Farida Ait-Tales who is supported by a Head of Care and team of Care Leaders.

Farida has worked for the Trust since Feburary 2007 and prior to the opening of Langford View in April 2013 managed Spencer Court in Woodstock. Farida commenced her career in care at Hemel Hempstead General Hospital in 1996 as an observer in the elderly care unit before commencing her career within the older people sector as Assistant Manager for Servites Residential Homes.

Farida shows a great deal of dedication and warmth towards her residents and staff, setting high standards of conduct and performance.

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