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Care Homes Owned by The Orders of St John Care Trust

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Orders of St John Care Trust
The Orders of St John Care Trust (OSJCT) was established in 1991 as a not-for-profit charitable trust.

The second largest not-for-profit care provider in the UK, it currently operates 66 homes and fourteen extra care schemes in four counties (Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire).

With over 3,500 residents in its care and more than 4,800 employees, OSJCT delivers a varied range of care services, including: residential, nursing and specialist dementia care, as well as intermediate, respite and day care. They also offer a domiciliary care service in 14 extra care housing schemes across its footprint.

OSJCT prides itself on supporting residents to live as full a life as possible, in a warm, caring environment that really is a genuine home from home for both residents and their families.

The Orders of St John Care Trust Locations (64)

 - Browse 64 Care Homes owned by The Orders of St John Care Trust
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Lent Rise House
Coulson Way, Burnham, Slough SL1 7NL 
9.6 69 reviews
Lent Rise House, Slough, Buckinghamshire
"My mother in law was a resident at Lent Rise for 3 years. She was always treated with excellent care and attention for the whole of her…"   Read all 69 reviews
  • from £1,823 / week
  • 60 Rooms
Location Type Care Home

Lent Rise House care home provides a calm and relaxing environment for older people requiring nursing and dementia nursing care. The experienced and skilled care team are skilled in providing care ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Townsend House
Bayswater Road, Headington, Oxford OX3 9NX 
9.6 85 reviews
Townsend House, Oxford, Oxfordshire
"Such a lovely place, very warm and inviting feeling you get as you walk in the door. The staff are all attentive and really care from the…"   Read all 85 reviews
  • from £1,280 / week
  • 45 Rooms
Location Type Care Home

Townsend House is a forty-five capacity care home situated in the Headington area of Oxford in peaceful and beautifully tended grounds. Townsend is dedicated to person-centred methods and offering ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Goodson Lodge Care Centre
Hilperton Road, Trowbridge BA14 7JG 
9.6 94 reviews
Goodson Lodge Care Centre, Trowbridge, Wiltshire
"We knew immediately that this was the place for mum. Everyone was friendly from the very first visit, and this has continued. We…"   Read all 94 reviews
  • from £1,750 / week
  • 64 Rooms
Location Type Care Home

Completed in Spring 2017, Goodson Lodge Care Centre features a specialist home environment, designed specifically to enhance quality of life. Located close to the town centre in Trowbridge this ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Boultham Park House
Rookery Lane, Lincoln LN6 7PH 
9.6 89 reviews
Boultham Park House, Lincoln, Lincolnshire
"My review could relate to any period in which my mother has received care at Boultham Park House In Lincoln and not just December 2025 -…"   Read all 89 reviews
  • from £1,050 / week
  • 35 Rooms
Location Type Care Home

Boultham Park House is registered for thirty-five residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Henry Cornish Care Centre
Rockhill Farm Court, 45 London Road, Chipping Norton OX7 5AU 
9.6 126 reviews
Henry Cornish Care Centre, Chipping Norton, Oxfordshire
"The whole staff have been excellent and caring, providing my mother with comfort and support in her final days. We could not have asked for…"   Read all 126 reviews
  • from £1,540 / week
  • 50 Rooms
Location Type Care Home

Henry Cornish Care Centre is registered for thirty-six residents and offers a team of skilled and friendly carers, able to provide residential, early-stage dementia and respite care for older ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Hayward Care Centre
Corn Croft Road, Devizes SN10 2FR 
9.6 131 reviews
Hayward Care Centre, Devizes, Wiltshire
"The 1st words that come to mind are kindness, gentle, professional, safe and trustworthy. I appreciate the regular updates on my mother's…"   Read all 131 reviews
  • from £1,595 / week
  • 80 Rooms
Location Type Care Home

Hayward Care Centre is a 2015 addition to this provider's range of facilities, purpose-designed to support modern care practice that is individualised to suit the client, while employing ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Southfield House
Woolram Wygate, Spalding PE11 1PS 
9.6 46 reviews
Southfield House, Spalding, Lincolnshire
"My family have been to the garden fate at Southfields today and had a very enjoyable day, we like how everyone was enjoying the singing…"   Read all 46 reviews
  • from £985 / week
  • 32 Rooms
Location Type Care Home

Southfield House is a thirty-two capacity care home located in Spalding, dedicated to person-centred methods and offering quality care for older people and adults diagnosed with dementia. Care ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Ridgeway House
The Lawns, Wootton Bassett, Swindon SN4 7AN 
9.6 70 reviews
Ridgeway House, Swindon, Wiltshire
"I am delighted that my mum has settled into The Ridgeway and feels so at home there. The staff are wonderfully caring and thoughtful and…"   Read all 70 reviews
  • from £1,320 / week
  • 43 Rooms
Location Type Care Home

Ridgeway House is registered for forty-three residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia or a learning disability, while ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Avonbourne Care Centre
1 Mitre Way, Old Sarum, Salisbury SP4 6GW 
9.6 113 reviews
Avonbourne Care Centre, Salisbury, Wiltshire
"My sister has been in Avonbourne Care Home for a couple of years. Her care has been very good. She has been extremely well looked after…"   Read all 113 reviews
  • from £1,450 / week
  • 120 Rooms
Location Type Care Home

Avonbourne Care Centre offers two distinct homes in which residents enjoy living life to the full, in vibrant care communities, with great people around them 24-hours a day. Avon Court is for those ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Coombe End Court
London Road, Marlborough SN8 2AP 
9.6 83 reviews
Coombe End Court, Marlborough, Wiltshire
"I cannot speak highly enough of the care my mum received at Coombe End Court in the last three months of her life. The staff were…"   Read all 83 reviews
  • from £1,485 / week
  • 60 Rooms
Location Type Care Home

Coombe End Court is located on the outskirts of Marlborough, a historic market town with plenty of shops, offering residential, dementia and respite care services. The home underwent a major ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Foxby Court
Middlefield Lane, Gainsborough DN21 1QR 
9.5 50 reviews
Foxby Court, Gainsborough, Lincolnshire
"Friendly and caring staff, always there to help, and nothing was too much trouble. Great facilities and a good range of activities.…"   Read all 50 reviews
  • from £940 / week
  • 46 Rooms
Location Type Care Home

Foxby Court is registered for forty-six residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Jubilee Lodge
Meadow Way, Bourton-on-the-Water, Cheltenham GL54 2GN 
9.5 81 reviews
Jubilee Lodge, Cheltenham, Gloucestershire
"My wife and I visited my mom on Mothers Day, what a wonderful experience! We spent the morning with a lovely walk in the garden, then…"   Read all 81 reviews
  • from £1,555 / week
  • 74 Rooms
Location Type Care Home

Jubilee Lodge offers up to 74 residents compassionate, individualised dementia, nursing, respite and intermediate care in small, friendly and comfortable households. Jubilee Lodge opened in 2012 ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Madley Park House
Madley Park, Madley Way, Witney OX28 1AT 
9.5 102 reviews
Madley Park House, Witney, Oxfordshire
"Dad stayed for rest bite. He was made to feel very welcome. He enjoyed his stay and could not speak highly enough about the staff. The home…"   Read all 102 reviews
  • from £1,600 / week
  • 60 Rooms
Location Type Care Home

Madley Park House was opened in 2005 and offers residential, early-stage dementia and respite care for up to 60 residents. It is situated in a peaceful location on the outskirts of Witney and is ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
The Cedars
High Street, Purton, Swindon SN5 4AF 
9.5 68 reviews
The Cedars, Swindon, Wiltshire
"Everyone is so helpful and kind. The kitchen made an amazing cake for Sylvia's 90 th birthday. And the home is always clean and…"   Read all 68 reviews
  • from £1,305 / week
  • 49 Rooms
Location Type Care Home

The Cedars is a care home in Purton that has been servicing the local and wider Wiltshire community for over 30 years. It offers compassionate, individualised residential care for up to forty-nine ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Old Station House
Old Station Yard, off Abbey Close, Abingdon OX14 3US 
9.5 81 reviews
Old Station House, Abingdon, Oxfordshire
"Old Station House is a happy and busy care home. There are always interesting activities going on. My friend here is well looked after and…"   Read all 81 reviews
  • from £1,660 / week
  • 43 Rooms
Location Type Care Home

Old Station House is a beautiful home offering exceptional residential and early-stage dementia care in the heart of the bustling town of Abingdon. The specialist environment has been designed ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Lake House
The Green, Adderbury, Banbury OX17 3NG 
9.5 92 reviews
Lake House, Banbury, Oxfordshire
"Could't be better. Staff excellent. Spotlessly clean. Food brilliant. Compared to other homes we visit on our travels this up there…"   Read all 92 reviews
  • from £1,430 / week
  • 43 Rooms
Location Type Care Home

The specialist home environment has been designed to enhance the quality of life for people in their later years and incorporates features to promote reminiscence as therapy. This welcoming home is ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Fremantle Court
Risborough Road, Stoke Mandeville, Aylesbury HP22 5XL 
9.5 159 reviews
Fremantle Court, Aylesbury, Buckinghamshire
"Fremantle Court has surpassed our expectations, for which we are very grateful. We can only speak highly of the care and staff at…"   Read all 159 reviews
  • from £1,585 / week
  • 90 Rooms
Location Type Care Home

Fremantle Court provides excellent 24 hour residential and nursing care in a bright, spacious and modern care environment. The kind and dedicated care team are passionate about building relationships ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Digby Court
Christopher's Lane, Bourne PE10 9AZ 
9.5 53 reviews
Digby Court, Bourne, Lincolnshire
"Carers are fantastic, cannot ask any more of them. Always smiling, even under pressure. Room always spotless. Good selection of food,…"   Read all 53 reviews
  • from £985 / week
  • 36 Rooms
Location Type Care Home

Digby Court is a thirty-six capacity care home located in Bourne, dedicated to person-centred methods and offering quality care for older people and adults with a physical disability. Care charity ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Meadowcroft
78 Queens Road, Thame OX9 3NQ 
9.5 103 reviews
Meadowcroft, Thame, Oxfordshire
"Meadow Croft have been highly welcoming and professional at helping my mother settle in and adjust. Mum suffers from Alzheimer's and…"   Read all 103 reviews
  • from £1,550 / week
  • 71 Rooms
Location Type Care Home

Meadowcroft is a seventy-one capacity care home located in Thame, dedicated to person-centred methods and offering quality care for old age-related care needs and adults diagnosed with ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Chesham Leys
Cameron Road, Chesham HP5 3BP 
9.5 64 reviews
Chesham Leys, Chesham, Buckinghamshire
"My friend has resided here for a number of years. I visit ever week, staff and management all seem respectful and friendly.…"   Read all 64 reviews
  • from £1,838 / week
  • 62 Rooms
Location Type Care Home

Chesham Leys is a contemporary and welcoming nursing home providing care for people with a wide range of needs including dementia. The dedicated team of care workers pride themselves on getting to ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Chilterns Court Care Centre
York Road, Henley-on-Thames RG9 2DR 
9.5 109 reviews
Chilterns Court Care Centre, Henley-on-Thames, Oxfordshire
"My wife Erica was admitted with advanced Alzheimer's. We had reveiwed 5 other care homes and Chilterns Court came out top. There was an…"   Read all 109 reviews
  • from £1,740 / week
  • 64 Rooms
Location Type Care Home

Chilterns Court Care Centre is located close to the centre of bustling Henley-on-Thames, right next to the new Townlands Health Campus. This modern but homely care centre provides nursing, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Mulberry Court
Gold Hill East, Chalfont St Peter, Gerrards Cross SL9 9DL 
9.4 47 reviews
Mulberry Court, Gerrards Cross, Buckinghamshire
"I feel very lucky to have found Mulberry Court for my husband. The kind compassionate and hardworking staff give the home real heart. The…"   Read all 47 reviews
  • from £1,590 / week
  • 23 Rooms
Location Type Care Home

Relaunched in July 2020, Mulberry Court is a boutique care home set in the heart of Chalfont St Peter in Buckinghamshire. The small, friendly home has been beautifully refurbished, and with just 23 ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Cherry Garth
Orchard Way, Holmer Green, High Wycombe HP15 6RF 
9.4 51 reviews
Cherry Garth, High Wycombe, Buckinghamshire
"Although only recent resident, we are very impressed with the standard of the home and genuine care and attention given, more like a smart…"   Read all 51 reviews
  • from £1,420 / week
  • 60 Rooms
Location Type Care Home

Cherry Garth is a cosy and welcoming home providing expert residential and dementia care in Holmer Green. The kind and enthusiastic care team take the time to get to know each resident and build ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
Ashwood Care Centre
Gipsy Lane, Warminster BA12 9LR 
9.4 82 reviews
Ashwood Care Centre, Warminster, Wiltshire
"We as a family have had a very stressful 6 months regarding my mother who is 99 years old. All the staff at Ashwood have been so…"   Read all 82 reviews
  • from £1,585 / week
  • 82 Rooms
Location Type Care Home

Ashwood Care Centre provides specialist care for people requiring dementia care and short-term respite. The care home offers services for older people regardless of their race or religion and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
Marden Court
Quarr Barton, Calne SN11 0EE 
9.4 66 reviews
Marden Court, Calne, Wiltshire
"My brother entered Marden Court for one month respite last September. He enjoyed it so much 2 days after returning home he made the…"   Read all 66 reviews
  • from £1,285 / week
  • 28 Rooms
Location Type Care Home

Marden Court is registered for twenty-eight residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Eresby Hall
Ancaster Avenue, Spilsby PE23 5HT 
9.4 55 reviews
Eresby Hall, Spilsby, Lincolnshire
"Excellent care they show my dad. Dad is on a special diet and he always has a good choice of food. The place is always clean, he has a…"   Read all 55 reviews
  • from £965 / week
  • 42 Rooms
Location Type Care Home

Eresby Hall is registered for forty-one residents and offers a team of skilled and friendly carers who are able to provide care for older people and those living with dementia, while also being able ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Icknield Court
Berryfield Road, Princes Risborough HP27 0HE 
9.4 141 reviews
Icknield Court, Princes Risborough, Buckinghamshire
"Our grandmother has lived at Icknield Court for some time now, and we continue to be deeply impressed by the standard of care she receives.…"   Read all 141 reviews
  • from £1,430 / week
  • 90 Rooms
Location Type Care Home

Icknield Court is a vibrant and friendly care home located within the town of Princes Risborough. Providing residential and dementia care, the home offers a comfortable environment with a strong ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Ermine House
Laughton Way, Lincoln LN2 2EX 
9.4 62 reviews
Ermine House, Lincoln, Lincolnshire
"Came in for respite again for one week. Staff amazing as usual, friendly, helpful and caring. Will be back in August. Looking forward to…"   Read all 62 reviews
  • from £1,020 / week
  • 45 Rooms
Location Type Care Home

Ermine House is a forty-five capacity care home located in Lincoln, dedicated to person-centred methods and offering quality care for a range of specialist needs. Care charity and provider The ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Apple Trees Care and Reablement Centre
Arlington Gardens, Grantham NG31 7GQ 
9.3 82 reviews
Apple Trees Care and Reablement Centre, Grantham, Lincolnshire
"Mum has just spent 3 weeks in an active recovery bed at Apple Trees. All staff were caring and willing to discuss any matter with me. I…"   Read all 82 reviews
  • from £1,140 / week
  • 64 Rooms
Location Type Care Home

Apple Trees Care and Reablement Centre offer residents a real home from home in a modern environment. Spacious bedrooms with en-suite facilities look out onto landscaped gardens with raised planters, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Farnham Common House
Beaconsfield Road, Farnham Common, Slough SL2 3HU 
9.2 46 reviews
Farnham Common House, Slough, Buckinghamshire
"It is nice to be kept updated on your loved one. Also, being listened to if you have any concerns. I had 3 issues with the care of my…"   Read all 46 reviews
  • from £1,450 / week
  • 50 Rooms
Location Type Care Home

Farnham Common House is a cosy and comfortable home situated near Slough, providing residential and dementia care. The dedicated and enthusiastic care team ensure that they get to know each ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

The Orders of St John Care Trust Reviews (5641)

9.6

The Orders of St John Care Trust has a Group Review Score of 9.6 (9.567) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Orders of St John Care Trust must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to The Orders of St John Care Trust
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Review of

Ashwood Care Centre

from Sally G (Daughter of Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family have had a very stressful 6 months regarding my mother who is 99 years old. All the staff at Ashwood have been so supportive, professional and compassionate, way above of what would be acceptable. My mum is the happiest she has been for many years.
Reply from Harry Marsh, On behalf of the team at Ashwood Care CentreThank you for your lovely review and for sharing your family's experience with Ashwood Care Centre. We understand how difficult the past few months must have been, and we're so pleased that our team's support, professionalism and compassion have helped both you and your mother during this time. Hearing that your mum is happier than she has been for many years means so much to us. We'll be sure to share your kind words with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Spencer Court

from S D (Daughter of Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot fault the care which my mother is receiving, from all staff. She has settled in very well and made new friends. I have made all the arrangements for her stay and the manager has been first class on the smooth running for the stay to happen.
Reply from Helen Dearing, On behalf of the team at Spencer CourtThank you so much for sharing your lovely feedback. We're delighted to hear that your mother has settled in so well, is making new friends, and feels at home with us. Knowing that you're happy with the care she's receiving from the whole team really means a great deal.
We're also very pleased to hear that the arrangements for her stay were handled smoothly and that the manager was able to support you through the process. Thank you for your trust and kind words - they truly mean a lot to us all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Madley Park House

from Helen D (Daughter of Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad stayed for rest bite. He was made to feel very welcome. He enjoyed his stay and could not speak highly enough about the staff. The home is clean and tidy and he enjoyed the food. We are very grateful for the kindness shown to him during his stay.
Reply from Helen Dearing, On behalf of the team at Madley Park HouseThank you so much for leaving us such a lovely 5-star review - we are so thrilled to read it. We're delighted to hear that your dad felt so welcome and enjoyed his respite stay at Madley Park. It really means a lot to us that he spoke so highly of the team and enjoyed both the food and his surroundings.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hayward Care Centre

from Avril E (Daughter of Resident) published on 1 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The 1st words that come to mind are kindness, gentle, professional, safe and trustworthy. I appreciate the regular updates on my mother's condition which has been challenging. The staff, and I mean ALL the staff, have been very respectful and thoughtful. The stress has been taken away from the family,
giving us valuable time to spend with our mother, that is priceless.
I think it is value for money and excellent medical care.
Thank you is not enough. x
Reply from Harry Marsh, On behalf of the team at Hayward Care CentreThank you so much for your heartfelt review and kind words. We are truly grateful for the trust you have placed in us during what we understand has been a challenging time for your family. It means so much to hear that our team's kindness, professionalism and support have helped ease some of the stress and allowed you to focus on spending precious time with your mother. Your feedback will mean a great deal to all of our staff, and we will be sure to share it with them. Thank you again for taking the time to share your experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Edwardstow Court

from Joe S (Son of Resident) published on 29 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dementia suffering dad has been attending Edwardstow for day care and respite. We recently met with Matt and Gemma to discuss possible long term residential care. I cannot speak highly enough about these two individuals. The support they have given my mum throughout the whole process has been outstanding.
They approach everything with the utmost sensitivity, empathy and care. Making an incredibly emotional and testing time as easy as possible. You are both a real credit to the organisation you work for and I cannot thank you enough for everything you do for dad and mum. There is not a single doubt that dad will get the best care possible at Edwardstow.
Reply from Harry Marsh, On behalf of the team at Edwardstow CourtThank you so much for taking the time to leave such a heartfelt review. We are truly grateful for your kind words about Edwardstow, and especially about Matt and Gemma. We understand how emotional and challenging these decisions can be for families, and it means a great deal to hear that the support, empathy, and care shown throughout the process has made a positive difference for both your mum and dad. Matt and Gemma are indeed a real credit to our team, and we will ensure your lovely feedback is shared with them. Thank you again for placing your trust in Edwardstow.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Grace Care Centre

from Adam V (Son of Resident) published on 29 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy that my father came here. The premises are very tidy and clean, the staff were wonderful and very friendly and happy to sort any issues. The food was really nice too. Generally very happy.
Reply from Harry Marsh, On behalf of the team at Grace Care CentreThank you for taking the time to share your feedback. We are delighted to hear that you have been very happy with your father's experience at Grace Care Centre. It is wonderful to know that you found the home clean and tidy, enjoyed the food, and felt supported by our friendly and caring team. Providing a welcoming environment and high-quality care for our residents and their families is always our priority. Thank you again for your kind words and support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Madley Park House

from Gary F (Son of Resident) published on 29 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant enviroment, everywhere clean. Roy feels safe, and I think his overall appearance and well-being have improved. Only 1 slight complaint, on several occasions after breakfast or dinner, he has been forgotten to be moved back to his room, has had to ring me to ring reception to ask for someone
to go and take him back to his room.
Reply from Helen Dearing, On behalf of the team at Madley Park HouseThank you for taking the time to share your feedback with us. We're really pleased to hear that your dad feels safe, that you've noticed an improvement in his overall wellbeing, and that you find the environment pleasant and clean - that means a great deal to us. We're also very grateful for your comments, we will address this with the team to ensure better communication and consistency, so this doesn't happen again. Thank you for bringing it to our attention - your feedback helps us to continually improve the care and support we provide.
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Review of

Sir Aubrey Ward House

from J B (Daughter-in-law of Resident) published on 28 May 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Whenever I visit it always seems understaffed. Room is grubby, had to sweep floor today. Kitchen is always grubby at weekends and floor sticky. Food is unappetising- tinned soup or sandwiches or crumpets for dinner! Had to wait outside building after ringing the the bell for at least 10 minutes.
Reply from Mia Harris, Deputy Manager at Sir Aubrey Ward HouseThank you for taking the time to leave your feedback. I am so sorry to hear that your recent experience did not meet the high standards of care we continually strive to provide. Please accept my sincere apologies regarding the concerns you have raised around cleanliness, response times, and the dining experience. We take all feedback such as this very seriously and appreciate you bringing these matters to our attention. Please rest assured our staffing levels are based upon an industry wide dependency assessment tool and remain within safe numbers, and the home is always fully staffed. I will be speaking directly with our Head Housekeeper and Catering Team regarding the concerns highlighted to ensure these areas are reviewed appropriately and our standards remain consistently high throughout the home. Your feedback is important to us all and helps us continue to improve the experience for both our residents , their families , and other visitors to our Home.
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Review of

Lent Rise House

from Jane M (Daughter of Resident) published on 28 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was a resident at Lent Rise for 3 years. She was always treated with excellent care and attention for the whole of her time there. Clean and comfortable accommodation, fun activities, good food served in bright and pleasant surroundings. As her health deteriorated the staff amended
her care as required, she saw doctors weekly and they managed her end of life care with dignity and love. Thank you to everyone at Lent Rise for their help and support of my family during this difficult time.
Reply from Steph Palmer, On behalf of the team at Lent Rise HouseThank you so much for your 5 star review, Jane. We are so glad how happy you were with your mother in laws care.
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Review of

Bemerton Lodge

from J C (Sister of Resident) published on 28 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been in Bemerton Lodge for approximately 9 months, when she was first admitted, she was filthy and dishevelled and refusing all help, within days she was clean and had started to eat properly and interact with the staff and other residents taken part in organised activities. The change
in her are very noticeable, and I feel this is mainly due to the skills and perseverance of the staff.
Reply from Harry Marsh, On behalf of the team at Bemerton LodgeThank you so much for taking the time to share your experience and for your kind words about Bemerton Lodge. We are delighted to hear about the positive changes you have seen in your sister since joining us. Our team is dedicated to providing compassionate, person-centred care, and it means a great deal to know that their skills, patience, and perseverance have made such a difference. We will be sure to share your lovely feedback with all the staff. Thank you again for your support and trust in our team.
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Review of

Hartsholme House

from Tim S (Son of Resident) published on 27 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't ask for a better home for my dad to be cared in. The staff are not only friendly and professional, but they go the extra mile to make me and family feel welcome and involved in my dad's a care.
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Review of

Larkrise

from Paula R (Wife of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my husband went into Larkrise in March 2026 the whole team from the managers to the excellent dedicated team on the dementia specialist unit have been so welcoming, understanding, supportive and caring to both myself and my husband. From the outset I felt confident that my husband was in good
hands. The unit is very light and airy with plenty of space for residents to walk around with small individual lounges, a lovely dining room overlooking the secure garden and a club room for activities and he has his own large ensuite bedroom. Due to the excellent care, the care staff's knowledge of dementia and their intervention skills, my husband soon settled and he is responding well to the social stimulation, engagement with staff and joining in with the excellent programme of activities. He is noticeably calmer and happier. I am so comforted to know he is so well cared for. Thank you to everyone at Larkrise for the excellent person centred care you provide.
Reply from Helen Dearing, On behalf of the team at LarkriseThank you so much for taking the time to share such a thoughtful and heartfelt review. We're really pleased to hear that you've felt supported and reassured from the very beginning, and that your husband has settled so well here at Larkrise Care Centre. It's wonderful to hear how positively he's responding to the care, social stimulation, and activities, and that he is now calmer and happier. We're especially glad that the environment and the team's understanding of dementia have made such a difference for both of you. Your kind words mean a great deal to everyone here and will be shared with the whole team. Thank you once again, our review has made our day.
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Review of

Wellford Gardens

from Philippa C (Daughter of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Wellford Gardens in January this year after several months of being in and out of hospital. She has settled well, the staff are very caring. The best thing is how much better she is physically and mentally, her walking has improved and she is much more independent. Beautiful room, lovely
facilities and so nice for us being able to have a meal or a drink with her. We feel part of the Wellford Community. Thank you!
Reply from Steve Gardner-Collins, On behalf of the team at Wellford GardensThank you so much for your lovely review. We are delighted to hear that your mum has settled so well at Wellford Gardens and that you have seen such positive improvements in both her physical and mental wellbeing. It means a great deal to know that our team's care and support have helped her regain confidence and independence. We are also pleased that you and your family feel welcomed as part of the Wellford community and can enjoy spending quality time together here. Your kind words about the staff, facilities, and atmosphere will be shared with the whole team. Thank you again for taking the time to share your experience.
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Review of

The Meadows

from T C (Daughter of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of the meadows for just under 2 years. The past year I would say she feels settled and safe and is vey happy. It took her a while to settle in because she missed her home, but all the staff made her feel very welcome and made the process easier. Mum enjoys the activities
and its good to see her joining in and laughing and chatting to everyone. She was struggling at meals times, but the staff have done everything they can to help her enjoy her meals. The Meadows is very clean and well maintained and if I have any concerns I can talk to someone and I'm reassured that they will handle any concerns I have.
Reply from Helen Dearing, On behalf of the team at The MeadowsThank you so much for your thoughtful feedback. We're really pleased to hear that your mum is now settled, safe, and happy at The Meadows, especially after what was clearly a difficult adjustment at the beginning. It's lovely to know she's enjoying the activities, joining in with others, and that staff have been able to support her with meals and make her feel more comfortable. We're also really glad you feel reassured and listened to whenever you have any concerns - that ongoing communication is so important to us.
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Review of

The Meadows

from Simon S (Son of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic support and welcome from Jackie, Tobias and his team. Only day 2 and my mother is very happy and feels at home already!
Reply from Helen Dearing, On behalf of the team at The MeadowsThank you so much for your lovely 5-star review of our home. We are so grateful to receive such a fabulous update from you about your mother, we're so glad she feels at home already. Excellent news! If there is anything we can do further please reach out - it would be our pleasure.
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Review of

Madley Park House

from K H (Daughter of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Madley Park for nearly a year & has on the whole settled well.
Despite a few initial teething problems the majority of these have been resolved.
It is reassuring for us know that she is safe and being looked after by a team of amazing carers.
Reply from Helen Dearing, On behalf of the team at Madley Park HouseThank you for your review of our home, we are so pleased to read that your mum is settled. It really is a pleasure caring for your mum, she makes us smile every day. If we can be of any further assistance, please do reach out.
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Review of

Henry Cornish Care Centre

from Colin H (Son of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole staff have been excellent and caring, providing my mother with comfort and support in her final days. We could not have asked for better care, for which we are most grateful.
Reply from Helen Dearing, On behalf of the team at Henry Cornish Care CentreThank you for taking the time to provide us with such a lovely review - we are so grateful. It was an absolute pleasure caring for your mother, please accept our condolences from the whole team at Henry Cornish Care Centre. She was a lovely lady and will be greatly missed. We will make sure your kind words are shared with everyone here.
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Review of

Ridgeway House

from S S (Power of Attorney of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall I'm pretty happy about care and attention given to the resident that I have the LPA for.
The carers are all very friendly and caring towards her.
I'm always greeted with a friendly smile , but I do want a small moan about the time it takes for someone to let you in (especially if it's raining)
it's been made worse by the change of entry before you used to able press the button and wait in the airlock and then press another button to let you in.
But now you have to wait for both doors to open before your let in (less safe than before)
Otherwise I've no complaints at all.
Reply from Harry Marsh, On behalf of the team at Ridgeway HouseThank you for taking the time to share your feedback. We are really pleased to hear that you are happy with the care and attention provided, and that you find our team friendly, caring, and welcoming. We also appreciate your comments regarding the entrance system, particularly the inconvenience during bad weather. We understand how frustrating this can be. Following your feedback, the home manager has reviewed the situation and a solution is already in progress, with the door expected to be fully functioning again in the next few weeks. Thank you again for your kind words and helpful feedback, it is greatly appreciated.
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Review of

Ridgeway House

from M D (Daughter of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted that my mum has settled into The Ridgeway and feels so at home there.
The staff are wonderfully caring and thoughtful and work so hard to make her feel safe and looked after.
I always feel that the staff go above and beyond and are committed to addressing any issues be they little
or large to rectify them as soon as humanly possible. They are friendly and approachable and go about their busy days very professionally.
My mum has been there for 9 months now and feels very at home there. Thank you to all the staff for what you do.
Reply from Harry Marsh, On behalf of the team at Ridgeway HouseThank you so much for your thoughtful and kind review. We are delighted to hear that your mum has settled so well at Ridgeway House and truly feels at home with us. Your comments about our team's caring, professional, and dedicated approach mean a great deal. We always strive to provide a safe, supportive, and welcoming environment for our residents, and it is wonderful to know this has had such a positive impact on your mum's experience. Thank you again for your support and appreciation, your kind words will be shared with the whole team.
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Review of

Westgate House

from Emma S (Daughter of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad came to Westgate House for emergency respite (never had respite or a stay at any care home). Originally for 7 days but that was extended for a further 10 days. The whole team are amazing! For the first time in 5 years since my mum died, my dad's mood has been lifted! From the kitchen staff to
the manager, everyone is so nice. We, as a family, felt very welcome. My dad has no complaints, not even one. He is looking forward to hopefully having some further respite. A very special heartfelt thank you to Rose, who supported me from the first phone call. I will forever be grateful to all of you!
Reply from Helen Dearing, On behalf of the team at Westgate HouseThank you so much for your lovely 5-star review of our home, it really has put a smile on all our faces. It was a pleasure meeting and caring for your dad, what a lovely man and although he only stayed with us for a short time, he made a real impact on us all. We look forward to welcoming him again, you are both very welcome to attend any of our events - just drop in. Very best wishes from us all at Westgate House.
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Awards / Recognitions (9)

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