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Care Homes Owned by The Orders of St John Care Trust

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Orders of St John Care Trust
The Orders of St John Care Trust (OSJCT) was established in 1991 as a not-for-profit charitable trust.

The second largest not-for-profit care provider in the UK, it currently operates 66 homes and fourteen extra care schemes in four counties (Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire).

With over 3,500 residents in its care and more than 4,800 employees, OSJCT delivers a varied range of care services, including: residential, nursing and specialist dementia care, as well as intermediate, respite and day care. They also offer a domiciliary care service in 14 extra care housing schemes across its footprint.

OSJCT prides itself on supporting residents to live as full a life as possible, in a warm, caring environment that really is a genuine home from home for both residents and their families.

The Orders of St John Care Trust Locations (72)

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72 Care Homes owned by The Orders of St John Care Trust
Townsend House

Bayswater Road, Headington, Oxford OX3 9NX 

9.6 83 reviews
"My mother stayed at Townsend House for short term respite care after hospital. We both found this care home had a friendly welcoming…"   Read all 83 reviews
Location Type Care Home

Townsend House is a forty-five capacity care home situated in the Headington area of Oxford in peaceful and beautifully tended grounds. Townsend is dedicated to person-centred methods and offering quality residential, early-stage dementia and respite… Read more about Townsend House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 45 Rooms
  • from £1,235 / week
The Meadows

Britwell Road, Didcot OX11 7JN 

9.6 98 reviews
"We were impressed from day one. The staff are really careing and friendly. My mother is really happy in the home and has no complaints…"   Read all 98 reviews
Location Type Care Home

The Meadows is registered for sixty-eight residents and a team of skilled and friendly carers provide residential, early-stage dementia and nursing care for older people. Care homes from The Orders of St John Care Trust are well respected in Lincolnshire,… Read more about The Meadows

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • 68 Rooms
  • from £1,445 / week
St Wilfrid's Priory Care Home

2 London Road, Arundel BN18 9BZ 

9.6 52 reviews
"St Wilfrid's is a care home that genuinely cares for its residents in an environment which feels homely. The staff are gentle and good…"   Read all 52 reviews
Location Type Care Home

St Wilfrid’s Arundel Priory offers a delightful home environment split across two floors. The private bed-sitting rooms take advantage of the stunning views and offers a peaceful oasis. The home offers three large comfortable homely living areas with… Read more about St Wilfrid's Priory Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 24 Rooms
  • from £1,210 / week
Southfield House

Woolram Wygate, Spalding PE11 1PS 

9.6 45 reviews
"My family have been to the garden fate at Southfields today and had a very enjoyable day, we like how everyone was enjoying the singing…"   Read all 45 reviews
Location Type Care Home

Southfield House is a thirty-two capacity care home located in Spalding, dedicated to person-centred methods and offering quality care for older people and adults diagnosed with dementia. Care charity and provider The Orders of St John Care Trust… Read more about Southfield House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 32 Rooms
  • from £950 / week
The Poplars

Chapman Street, Market Rasen LN8 3DS 

9.6 48 reviews
"My Dad uses the Poplars for restbite care. He is always well looked after by everyone. All the staff are lovely, they make him feel at home…"   Read all 48 reviews
Location Type Care Home

The Poplars offers compassionate, individualised residential and dementia care. Located close to the centre of the small, vibrant market town of Market Rasen in Lincolnshire, the home’s new, specialist dementia 11 bedroom household, with additional living,… Read more about The Poplars

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 51 Rooms
  • from £995 / week
Boultham Park House

Rookery Lane, Lincoln LN6 7PH 

9.6 86 reviews
"As a partial wheelchair user myself and after losing my dad 3 months ago, I looked at many care homes and Boultham Park stood out head &…"   Read all 86 reviews
Location Type Care Home

Boultham Park House is registered for thirty-five residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day and respite care. Care homes from The Orders… Read more about Boultham Park House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 35 Rooms
  • from £1,010 / week
Ermine House

Laughton Way, Lincoln LN2 2EX 

9.6 60 reviews
"Went in with trepidation but was quickly put at ease with the friendly staff. The food was very good with plenty of choice. The kitchen…"   Read all 60 reviews
Location Type Care Home

Ermine House is a forty-five capacity care home located in Lincoln, dedicated to person-centred methods and offering quality care for a range of specialist needs. Care charity and provider The Orders of St John Care Trust are respected in the care… Read more about Ermine House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 45 Rooms
  • from £985 / week
Grevill House and Ashley Intermediate Care Centre

279 London Road, Charlton Kings, Cheltenham GL52 6YL 

9.5 117 reviews
"At a very traumatic time in my life I found the staff extremely professional and competent when looking after my husband with dementia…"   Read all 117 reviews
Location Type Care Home

Grevill House offers up to 50 residents compassionate, individualised residential, nursing and respite care. This warm and friendly home is located on the eastern edge of Cheltenham in the delightful village of Charlton Kings. On-site is The Ashley… Read more about Grevill House and Ashley Intermediate Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 65 Rooms
  • from £1,345 / week
Old Station House

Old Station Yard, off Abbey Close, Abingdon OX14 3US 

9.5 81 reviews
"Old Station House is a happy and busy care home. There are always interesting activities going on. My friend here is well looked after and…"   Read all 81 reviews
Location Type Care Home

Old Station House is a beautiful home offering exceptional residential and early-stage dementia care in the heart of the bustling town of Abingdon. The specialist environment has been designed specifically to enhance the quality of life of people living… Read more about Old Station House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 43 Rooms
  • from £1,590 / week
Fremantle Court

Risborough Road, Stoke Mandeville, Aylesbury HP22 5XL 

9.5 157 reviews
"Heartfelt thanks to all the amazing staff at Fremantle Court. Your compassion, patience and kindness made such a difference to my father…"   Read all 157 reviews
Location Type Care Home

Fremantle Court provides excellent 24 hour residential and nursing care in a bright, spacious and modern care environment. The kind and dedicated care team are passionate about building relationships and delivering exceptional care to each individual. The… Read more about Fremantle Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • 90 Rooms
  • from £1,527 / week
Stirlings

Garston Lane, Wantage OX12 7AX 

9.5 87 reviews
"Dad has been a resident at Stirling's for 7 months , and ever since he arrived he has been treated with such kindness and respect from all…"   Read all 87 reviews
Location Type Care Home

Stirlings offers compassionate, individualised residential, early-stage dementia and respite care for up to 40 residents. It has a strong connection with the local community, and has been serving the local and wider Oxfordshire residents for over 50… Read more about Stirlings

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 40 Rooms
  • from £1,290 / week
Coombe End Court

London Road, Marlborough SN8 2AP 

9.5 81 reviews
"I brought my husband in for 11 days while I went on holiday. He has dementia. He has been staying on + off for about 2 years. He enjoys his…"   Read all 81 reviews
Location Type Care Home

Coombe End Court is located on the outskirts of Marlborough, a historic market town with plenty of shops, offering residential, dementia and respite care services. The home underwent a major refurbishment in 2016 and now boasts a separate dementia… Read more about Coombe End Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 60 Rooms
  • from £1,430 / week
Henry Cornish Care Centre

Rockhill Farm Court, 45 London Road, Chipping Norton OX7 5AU 

9.5 119 reviews
"My mother is treated with the utmost respect and care. She has been a resident at Henry Cornish since April 2016 and is very happy there.…"   Read all 119 reviews
Location Type Care Home

Henry Cornish Care Centre is registered for thirty-six residents and offers a team of skilled and friendly carers, able to provide residential, early-stage dementia and respite care for older people. Care homes from The Orders of St John Care Trust… Read more about Henry Cornish Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 50 Rooms
  • from £1,485 / week
Paternoster House

Watermoor Road, Cirencester GL7 1JR 

9.5 55 reviews
"My dear sister sadly passed away at Paternoster on 2nd August after excellent care since January 2025, the kindness & dignity shown by…"   Read all 55 reviews
Location Type Care Home

Paternoster House offers up to 40 residents compassionate, individualised residential, nursing and respite care. The home is situated in a quiet area of Cirencester, a renowned Cotswold market town. The home has pretty, well-maintained gardens, is close… Read more about Paternoster House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 40 Rooms
  • from £1,410 / week
Hayward Care Centre

Corn Croft Road, Devizes SN10 2FR 

9.5 119 reviews
"All staff were excellent, as was the care provided. I enjoyed my stay thoroughly. I enjoyed the company of the other residents and made…"   Read all 119 reviews
Location Type Care Home

Hayward Care Centre is a 2015 addition to this provider's range of facilities, purpose-designed to support modern care practice that is individualised to suit the client, while employing professionals committed to a compassionate approach. Independent… Read more about Hayward Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 80 Rooms
  • from £1,525 / week
Eresby Hall

Ancaster Avenue, Spilsby PE23 5HT 

9.5 55 reviews
"Excellent care they show my dad. Dad is on a special diet and he always has a good choice of food. The place is always clean, he has a…"   Read all 55 reviews
Location Type Care Home

Eresby Hall is registered for forty-one residents and offers a team of skilled and friendly carers who are able to provide care for older people and those living with dementia, while also being able to offer respite and day care. A friendly, professionally… Read more about Eresby Hall

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 42 Rooms
  • from £935 / week
Henlow Court

Henlow Drive, Dursley GL11 4BE 

9.5 66 reviews
"My mother who has dementia is being looked after extremely well at Henlow. She has settled in nicely & enjoys the food, activities &…"   Read all 66 reviews
Location Type Care Home

Henlow Court offers dedicated, person-centred care to up to 40 residents in a convenient location, a short distance from the amenities and transport links of Dursley. The specialist home environment has been designed specifically to enhance the quality… Read more about Henlow Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 40 Rooms
  • from £1,355 / week
Chilterns Court Care Centre

York Road, Henley-on-Thames RG9 2DR 

9.5 102 reviews
"I am very pleased with the care my mum receives. The staff are very attentive, patient, caring and compassionate. If any matter has been…"   Read all 102 reviews
Location Type Care Home

Chilterns Court Care Centre is located close to the centre of bustling Henley-on-Thames, right next to the new Townlands Health Campus. This modern but homely care centre provides nursing, intermediate, specialist and residential care, with a dedicated… Read more about Chilterns Court Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 64 Rooms
  • from £1,665 / week
Chesham Leys

Cameron Road, Chesham HP5 3BP 

9.5 60 reviews
"Really pleased with Chesham Leys care home. It suits my wife ideally & is a good medium size home with 2 small outside garden areas & a…"   Read all 60 reviews
Location Type Care Home

Chesham Leys is a contemporary and welcoming nursing home providing care for people with a wide range of needs including dementia. The dedicated team of care workers pride themselves on getting to know every person and believe that by understanding… Read more about Chesham Leys

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • 62 Rooms
  • from £1,760 / week
Cherry Garth

Orchard Way, Holmer Green, High Wycombe HP15 6RF 

9.5 50 reviews
"I have been with my wife for 66 years. I said I would never put her in a home. But after looking after her for the past two years, I…"   Read all 50 reviews
Location Type Care Home

Cherry Garth is a cosy and welcoming home providing expert residential and dementia care in Holmer Green. The kind and enthusiastic care team take the time to get to know each resident and build meaningful relationships with them. The home is split… Read more about Cherry Garth

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 60 Rooms
  • from £1,370 / week
Marden Court

Quarr Barton, Calne SN11 0EE 

9.4 60 reviews
"A friend of a resident in the home. I've been attending the home for 2 years. Cannot say anymore than excellent in every way. All looked…"   Read all 60 reviews
Location Type Care Home

Marden Court is registered for twenty-eight residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer respite and day care. Care homes from The Orders… Read more about Marden Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 28 Rooms
  • from £1,240 / week
Apple Trees Care and Reablement Centre

Arlington Gardens, Grantham NG31 7GQ 

9.4 76 reviews
"The staff are excellent and very caring. The food is excellent and caters for individual needs. The rooms are kept very clean and tidy, as…"   Read all 76 reviews
Location Type Care Home

Apple Trees Care and Reablement Centre offer residents a real home from home in a modern environment. Spacious bedrooms with en-suite facilities look out onto landscaped gardens with raised planters, vegetable patches and water features, whilst comfortable… Read more about Apple Trees Care and Reablement Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 64 Rooms
  • from £1,110 / week
Lake House

The Green, Adderbury, Banbury OX17 3NG 

9.4 89 reviews
"Staff are absolutely excellent. All aspects are mum's care are dealt with kindness and care. Her safety is also excellent and we know that…"   Read all 89 reviews
Location Type Care Home

The specialist home environment has been designed to enhance the quality of life for people in their later years and incorporates features to promote reminiscence as therapy. This welcoming home is set in the attractive rural village of Adderbury, close… Read more about Lake House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 43 Rooms
  • from £1,375 / week
Foxby Court

Middlefield Lane, Gainsborough DN21 1QR 

9.4 46 reviews
"We used Foxby Court for respite in July for 2 weeks and we were very apprehensive but everyone was so welcoming and friendly.So when we…"   Read all 46 reviews
Location Type Care Home

Foxby Court is registered for forty-six residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care. Care homes from The Orders of St John Care… Read more about Foxby Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 46 Rooms
  • from £905 / week
Ashwood Care Centre

Gipsy Lane, Warminster BA12 9LR 

9.4 79 reviews
"Mum was always treated with kindness and respect. All staff knew her name and mine. She was a resident for just short of 9 years until her…"   Read all 79 reviews
Location Type Care Home

Ashwood Care Centre provides specialist care for people requiring dementia care and short-term respite. The care home offers services for older people regardless of their race or religion and strives to ensure all care delivered is of the highest… Read more about Ashwood Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 82 Rooms
  • from £1,525 / week
Mulberry Court

Gold Hill East, Chalfont St Peter, Gerrards Cross SL9 9DL 

9.4 46 reviews
"My mother was at Mulberry Court Care Home from August 2023 (initially for respite care) until her death in June 2025. Mum's room and…"   Read all 46 reviews
Location Type Care Home

Relaunched in July 2020, Mulberry Court is a boutique care home set in the heart of Chalfont St Peter in Buckinghamshire. The small, friendly home has been beautifully refurbished, and with just 23 bedrooms, it is modern yet homely and personal. They… Read more about Mulberry Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 23 Rooms
  • from £1,546 / week
Digby Court

Christopher's Lane, Bourne PE10 9AZ 

9.4 48 reviews
"Absolutely lovely home. Our uncle has stayed in several places before coming here. He has never been happier. The staff are lovely so is…"   Read all 48 reviews
Location Type Care Home

Digby Court is a thirty-six capacity care home located in Bourne, dedicated to person-centred methods and offering quality care for older people and adults with a physical disability. Care charity and provider The Orders of St John Care Trust are… Read more about Digby Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 36 Rooms
  • from £955 / week
Farnham Common House

Beaconsfield Road, Farnham Common, Slough SL2 3HU 

9.4 44 reviews
"It is nice to be kept updated on your loved one. Also, being listened to if you have any concerns. I had 3 issues with the care of my…"   Read all 44 reviews
Location Type Care Home

Farnham Common House is a cosy and comfortable home situated near Slough, providing residential and dementia care. The dedicated and enthusiastic care team ensure that they get to know each individual person and build relationships with everyone in the… Read more about Farnham Common House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 50 Rooms
  • from £1,396 / week
The Heights

5 Langley Close, Downley, High Wycombe HP13 5US 

9.3 86 reviews
"I had the pleasure of accompanying my Mum on an outing to enjoy a pub lunch along with 3 other residents and 2 members of the Activity…"   Read all 86 reviews
Location Type Care Home

The Heights is a friendly, bright and welcoming care home situated within the town of High Wycombe. Offering nursing and dementia nursing care, the dedicated and enthusiastic care team are committed to getting to know each resident and celebrating their… Read more about The Heights

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • 90 Rooms
  • from £1,884 / week
The Cedars

High Street, Purton, Swindon SN5 4AF 

9.3 66 reviews
"Very friendly and caring staff. Always kept informed about how Mum is doing. Proactive when she has needed to see a doctor. The staff have…"   Read all 66 reviews
Location Type Care Home

The Cedars is a care home in Purton that has been servicing the local and wider Wiltshire community for over 30 years. It offers compassionate, individualised residential care for up to forty-nine residents. The home is set in its own attractive… Read more about The Cedars

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 49 Rooms
  • from £1,255 / week

The Orders of St John Care Trust Reviews (5920)

9.5

The Orders of St John Care Trust has a Group Review Score of 9.5 (9.508) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Orders of St John Care Trust must have a Review Score.

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Review of

Hayward Care Centre

from Philip M (Son of Resident) published on 2 January 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was admitted to the care home in December 2023 after loosing my father. Her dementia made it impossible to live at her own home any longer. I knew the inevitable would happen one day but hoped she would at least find some respite which sadly has not been the case. The organisation offer dementia
care but have not followed good practice in the area at all. She passed away on December 9th 2025 being admitted to hospital with dehydration and a chest infection. Prior to this she had been pushed over and broken her hip with the hospitalisation required. And she had another fall in the interim time. Falls and chest infections are high risk in dementia patients and good practice is to avoid them happening. Any contact from the organisation was to blame her in all cases but in reality she was a nurse and in her mind she was still helping people around her. Instead of a peaceful end of life this care home has hastened and added to her and her families suffering.
Reply from Steve Gardner-Collins, On behalf of the team at Hayward Care CentreThank you for taking the time to share your concerns about the care of your late mother. I would like to begin by offering our heartfelt condolences to you and your family on your loss. We recognise how deeply painful this period has been and appreciate how difficult it can be to revisit these experiences. Your mother came into our care in December 2023. We understand that this was a significant and emotional transition for her and for your family. Our team endeavoured to support her needs during what were challenging circumstances, and we are truly sorry that her experience did not meet your expectations. We acknowledge your concerns, people living with dementia are sadly at increased risk of falls and medical complications, even when preventative measures are in place. We are very sorry if any communication from our organisation felt insensitive or appeared to place responsibility on your mother. This was never our intention. We recognise and respect her background as a nurse and her natural wish to help others, which were clearly important aspects of who she was. Our staff strive to provide care that upholds dignity, compassion, and respect at all times. While we do not believe that our actions contributed to hastening your mother’s decline, we do take your feedback seriously. Your comments have been shared with the management team and will inform our ongoing review of practices to ensure we continue to deliver the highest possible standards of dementia care. We would welcome the opportunity to discuss this further, you may raise a formal complaint via our website, where our Feedback and Complaints Policy is also available. You can also contact our Feedback and Complaints Manager on 0330 460 1707 or via email at complaints@osjct.co.uk. Once again, please accept our sincere condolences, and thank you for bringing your concerns to our attention.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Bemerton Lodge

from C O (Daughter of Resident) published on 2 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my view, Bemerton Lodge is a very special place. My father is well cared for and has formed strong relationships with the carers at the home. He is encouraged to participate in varied activities and the home goes out of its way to ensure that his interests are catered for. The home is always well
staffed and clean when I visit and Dad seems happy.
Reply from Steve Gardner-Collins, On behalf of the team at Bemerton LodgeThank you so much for sharing your kind words about Bemerton Lodge. We're delighted to hear that your father is well cared for and has built such strong, positive relationships with our carers. It's especially lovely to know that his interests are being supported and that he enjoys taking part in the varied activities we offer. Your comments about our staffing, cleanliness, and most importantly your dad's happiness mean a great deal to us. Thank you for your trust and for taking the time to leave this thoughtful review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Bemerton Lodge

from Shaun G (Son of Resident) published on 2 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been here for a few years
There is always something going on and the staff are lovely.
I'd highly recommend.
Staff take time to create a real bond with the residents.
The office always sort out any issues you might have.
Reply from Steve Gardner-Collins, On behalf of the team at Bemerton LodgeThank you so much for taking the time to leave such a kind review. We're delighted to hear that your mum has been happy with us over the years and that you've felt supported by both our care and office teams. Creating meaningful bonds with our residents and providing a lively, welcoming environment is incredibly important to us, so your feedback truly means a lot. Thank you for your recommendation and continued trust in Bemerton Lodge.
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Review of

The Cedars

from JUSTIN J (Son of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and caring staff. Always kept informed about how Mum is doing. Proactive when she has needed to see a doctor. The staff have helped her recover from a very dark place, where we weren't sure she would return from.
Reply from Steve Gardner-Collins, On behalf of the team at The CedarsThank you so much for taking the time to share this kind feedback. We are truly grateful for your words and for the trust you placed in our team during what was clearly a very challenging time for your family. Our staff are deeply committed to providing compassionate, person-centred care, and it means a great deal to know that you felt informed, supported, and reassured throughout your mum's journey with us. We are especially pleased to hear about the progress she has made and that our team was able to support her recovery during such a difficult period. Your appreciation will be shared with the whole team, as comments like yours are incredibly meaningful to them. Thank you again for your recommendation and kind support.
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Review of

Wellford Gardens

from Nicholas G (Son of Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
By August 2025 Mums condition was becoming too much, even with the help of a carer. It was taking its toll on all of us, and the decision was made to research a care home. My brother and me visited several homes in the area, and all were very nice. Wellford Gardens felt right. A lady came out from Wellford
Gardens to assess Mum. She was charming and reassuring, and I knew better times were ahead. Four months on Wellford Gardens was the best choice we made. All our lives are better for it.
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Review of

Grace Care Centre

from Nicholas W (Nephew of Resident) published on 29 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
hello. would just like to say what a wonderful facility with wonderful staff. everything ran smoothly & we would obviously use again.
faultless.
thank you one and all but especially the management. karla is a treasure
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Review of

Lent Rise House

from Dawn Y (Friend of Resident) published on 29 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended a 100th birthday today as a friend of the family, and I wanted to share how impressed I was with the celebration. The effort the staff put into making the day special - not just for the resident but for all the residents - was truly wonderful. The entertainment was excellent. The singer was
very talented & I was especially impressed by the quality of his performance & the way he engaged with the residents. It created such a joyful atmosphere. Many Thanks.
Reply from Steph Palmer, On behalf of the team at Lent Rise HouseThank you so much for your 5 star review, D Y. We are so glad you enjoyed the event for their 100th birthday!
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Review of

Icknield Court

from A S (Daughter of Resident) published on 26 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have gone above and beyond for my dad. Thank you.
Reply from Steph Palmer, On behalf of the team at Icknield CourtThank you for your review, A S. Such positive feedback for the staff.
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Review of

Bemerton Lodge

from Philip M (Son of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother always seems well looked after and the staff are very caring towards her. She is almost completely blind and deaf but everyone is so patient with her and I know she appreciates this.
Communication is always good and I am always kept up to date should my mother have any setbacks
Reply from Steve Gardner-Collins, On behalf of the team at Bemerton LodgeThank you so much for your kind words. We're really pleased to hear that your mother feels well looked after and that our team's patience and care make a positive difference for her. Supporting residents with sensory impairments is something we take very seriously, and it means a great deal to know that she feels appreciated and understood. We're also glad that you feel well informed and supported through clear communication. Thank you for taking the time to share your experience.
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Review of

The Meadows

from S H (Sister of Resident) published on 23 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home staff work extremely hard to keep my sister happy. My impression is that the carers and nurses are often under a lot of pressure. Perhaps additional carers and nurses would relieve some of the pressure and allow more precious one to one time with residents. The receptionist goes above
and beyond and has helped many, many times. When she is on holiday we all notice the gap she leaves. Access via the front door is much harder at weekends and the evening because she is not there. The manager is always very helpful, polite and has high levels of empathy with the residents. He sets a good example and always does his best. The activities staff are very energised and work hard to keep residents entertained. It would be good if weekend activities could be increased. The deputy manager and registrar is very helpful and knowledgeable. She is a very good role model. Thank you for all that you do everyone.
Reply from Helen Dearing, On behalf of the team at The MeadowsThank you very much for taking the time to share your feedback. We are delighted to hear that you feel our team is providing such a positive experience for your sister. Your kind words about our carers, nurses, reception staff, management, and activities team are greatly appreciated, and we will be sure to pass them on.
We also value your suggestions regarding additional staff and weekend activities. Feedback like yours helps us to continually improve the care and support we provide to all our residents.
Thank you once again for your thoughtful comments and for recognising the hard work and dedication of our team.
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Review of

The Meadows

from Clarry D (Daughter of Resident) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff is well trained and professional. Mum is happy and always well kept. They go beyond their duty to ensure mums is safe and when ever we visit which is very oftern, mum is happy well kept doing activities, cleaned and looking very well kept. The staff are extremely friendly and management is
superb. We cannot express how happy we are with the care home, simply professional, kind, and they go beyond to ensure mum is safe, we are kept updated of all that is happening. A big thank you to the staff and management for running the care home so professionally with compassion and skill.
Reply from Helen Dearing, On behalf of the team at The MeadowsWe are so grateful to receive such a fantastic 5-star review. It's an absolute pleasure caring for your mum - if we can be of any further assistance, please don't hesitate to reach out to us. From everyone here at The Meadows, we wish you a Merry Christmas and a Happy New Year.
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Review of

The Meadows

from S C (Daughter of Resident) published on 23 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been there for a couple of years. The thing I like the most on Poppy house hold is the staff they are warm, friendly and approachable. This includes all supporting housekeeping staff.
Always greet my mum by her name when we go for a walk around.
Manager has an open door policy and you
can discuss anything with him. He involves himself in the activities.
They have just had a refurb and the places look lovely, However the bedrooms could do with the same TLC.
There are a good variety of activities in the heart of the home, pictures shared. But never see evidence of the activities being taken to those unable to leave their rooms.
They have an amazing size garden which has had work and time spent on it. Does lack a few visual and sensory areas,
Whether its a care home or any environment there is always room for improvement. The Meadows is striving for this with the support of management, staff and residents families and I feel are on the right path.
Very happy with the Meadows.
Reply from Helen Dearing, On behalf of the team at The MeadowsThank you so much for your lovely, detailed review - we are so grateful for the feedback. We note your point on the bedrooms and will ensure this is fed back to our Property team. We have some great things planned for 2026, hope you can join us.
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Review of

Patchett Lodge

from Ann G (Wife of Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I never fret or worry taking my husband into respite care always Patchett Lodge. The home manager and all staff are helpful, empathetic and polite. All staff are approachable. It's a nice, warm family feel. Please tell me? Why is a contract sent electronically? My computer is broken. Plus we do not
have access to a printer! Patchett admin had to resource this if you want payment?
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Review of

Ridgeway House

from Robert L (Son of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The over riding experience for my family with Ridgeway House was genuine care from the whole team for all of their residents and my mum.I had total confidence that my Mum was getting the best possible care, and our family received amazing support . The Ridgeway House team have created a home from home
providing top quality care.
Reply from Steve Gardner-Collins, On behalf of the team at Ridgeway HouseThank you so much for your kind words. We are delighted to hear that you and your family felt supported and confident in the care your mum received at Ridgeway House. Our team strives to create a true "home from home" for all our residents, and it's wonderful to know that our efforts have made a positive difference for your family. Your feedback is greatly appreciated and will be shared with the whole team, who will be thrilled to hear it.
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Review of

The Lakes Care Centre

from Sally W (Sister of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All management and carers are very friendly and helpful and treat the residents with dignity. I always feel welcome when I come to spend time with my sister, and we enjoy a coffee and cake in the garden room.
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Review of

Henry Cornish Care Centre

from Julie F (Daughter of Resident) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall best home ever.
Reply from Helen Dearing, On behalf of the team at Henry Cornish Care CentreThank you so much for your amazing 5-star review, it's greatly appreciated. We're biased but we think we're the best home ever -so glad to hear others think that too. If there's anything we can further do for your loved one please reach out, we'd be happy to help.
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Review of

The Meadows

from A B (Power of Attorney of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In November, I was notified by Meadows' staff that my aunt by marriage and for whom I have POA, was unwell. The staff sought medical assistance and out of hours support attended. Her situation was assessed, I was notified and also attended. Fortunately my aunt recovered. The staff at The Meadows were
wonderful and acted swiftly and appropriately, in line with my wishes.
Reply from Helen Dearing, On behalf of the team at The MeadowsThank you for your feedback of our home, we really appreciate it. If we can be of further assistance to your aunt, please let us know as we would be happy to help.
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Review of

The Meadows

from Ann C (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were impressed from day one. The staff are really careing and friendly. My mother is really happy in the home and has no complaints what so ever. The food is excellent and plentiful. The home is really clean and taken care of. We have been made very welcome and are impressed at the entertainment
that is put on for the residents.
Reply from Helen Dearing, On behalf of the team at The MeadowsThank you for leaving us a 5-star review, we are so grateful. Thank you for your kind words about our home, the care we provide, food and activities - our team here will be so thrilled to read this. It's a pleasure caring for your mother. If we can be of any further assistance, please dont hesitate to ask.
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Review of

Spencer Court

from Judith V (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Spencer Court for a year now and the amount of time, effort and care the staff have put in to making sure she is settled and happy is amazing. I have never been met by anything other than a smile by all the staff. Mum is happy, very well cared for and enjoys the outings that are arranged.
Reply from Helen Dearing, On behalf of the team at Spencer CourtThank you so much for your lovely review of our home, it really is so appreciated. Our team will be so thrilled to read how highly you rate our care and it's always amazing to read that your mum is happy living with us. It really is an honour caring for your mum, she makes us all smile every day. If there is anything else we can do for her or your family, please let us know as we'd be happy to help.
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Review of

Hartsholme House

from John M (Relative of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A first class nursing home. Good staff, well-motivated by a caring team. I sense morale of staff and residents are both high. A welcoming, warm home where you are treated with respect and kindness. Residents always come first. I have visited 4 times, and on each occasion it was a second to none experience.
Well done to all.
Reply from Anna Jennings, On Behalf of The Team at Hartsholme HouseThank you for taking the time to write your lovely review, the team really appreciate the kind feedback and are pleased you enjoyed your visits to Hartsholme House.
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Awards / Recognitions (8)

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