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Care Homes Owned by The Orders of St John Care Trust

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Orders of St John Care Trust
The Orders of St John Care Trust (OSJCT) was established in 1991 as a not-for-profit charitable trust.

The second largest not-for-profit care provider in the UK, it currently operates 66 homes and fourteen extra care schemes in four counties (Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire).

With over 3,500 residents in its care and more than 4,800 employees, OSJCT delivers a varied range of care services, including: residential, nursing and specialist dementia care, as well as intermediate, respite and day care. They also offer a domiciliary care service in 14 extra care housing schemes across its footprint.

OSJCT prides itself on supporting residents to live as full a life as possible, in a warm, caring environment that really is a genuine home from home for both residents and their families.

The Orders of St John Care Trust Locations (67)

 - Browse 67 Care Homes owned by The Orders of St John Care Trust
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The Meadows

Britwell Road, Didcot OX11 7JN 

9.6 101 reviews
"My Father has been in the meadows for a month and the care has been excellent it's clean, the staff are kind, he enjoyed the food and loved…"   Read all 101 reviews
Location Type Care Home

The Meadows is registered for sixty-eight residents and a team of skilled and friendly carers provide residential, early-stage dementia and nursing care for older people. Care homes from The Orders of St John Care Trust are well respected in Lincolnshire,… Read more about The Meadows

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • 68 Rooms
  • from £1,500 / week
Boultham Park House

Rookery Lane, Lincoln LN6 7PH 

9.6 89 reviews
"My review could relate to any period in which my mother has received care at Boultham Park House In Lincoln and not just December 2025 -…"   Read all 89 reviews
Location Type Care Home

Boultham Park House is registered for thirty-five residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day and respite care. Care homes from The Orders… Read more about Boultham Park House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 35 Rooms
  • from £1,050 / week
Langford View

Coach House Mews, Bicester OX26 6EW 

9.6 109 reviews
"Mum has been in Langford View for nearly a year. The staff have looked after her really well. Her communication is minimal, but the carers…"   Read all 109 reviews
Location Type Care Home

Langford View offers empathetic, person-centred care for 60 residents. The home has a team of highly-skilled and friendly carers who are passionate about providing residential, early-stage dementia and nursing care for older people. Care homes from… Read more about Langford View

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 60 Rooms
  • from £1,475 / week
Willowcroft

Odstock Road, Salisbury SP2 8BG 

9.6 85 reviews
"Mum has been in Willowcroft since being compelled to leave her home after a fall, being admitted to hospital first, then welcomed to…"   Read all 85 reviews
Location Type Care Home

Willowcroft is a forty-two capacity care home located in Salisbury, dedicated to person-centred methods and offering quality dementia, disability and mental health-related care. Care charity and provider The Orders of St John Care Trust are respected… Read more about Willowcroft

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 42 Rooms
  • from £1,290 / week
The Heights

5 Langley Close, Downley, High Wycombe HP13 5US 

9.6 89 reviews
"We live locally so had heard on the Village grapevine that The Heights had a great reputation. But when my 99 year old Mum had to be…"   Read all 89 reviews
Location Type Care Home

The Heights is a friendly, bright and welcoming care home situated within the town of High Wycombe. Offering nursing and dementia nursing care, the dedicated and enthusiastic care team are committed to getting to know each resident and celebrating their… Read more about The Heights

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • 90 Rooms
  • from £1,955 / week
St Wilfrid's Priory Care Home

2 London Road, Arundel BN18 9BZ 

9.6 52 reviews
"St Wilfrid's is a care home that genuinely cares for its residents in an environment which feels homely. The staff are gentle and good…"   Read all 52 reviews
Location Type Care Home

St Wilfrid’s Arundel Priory offers a delightful home environment split across two floors. The private bed-sitting rooms take advantage of the stunning views and offers a peaceful oasis. The home offers three large comfortable homely living areas with… Read more about St Wilfrid's Priory Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 24 Rooms
  • from £1,250 / week
Fremantle Court

Risborough Road, Stoke Mandeville, Aylesbury HP22 5XL 

9.6 157 reviews
"Heartfelt thanks to all the amazing staff at Fremantle Court. Your compassion, patience and kindness made such a difference to my father…"   Read all 157 reviews
Location Type Care Home

Fremantle Court provides excellent 24 hour residential and nursing care in a bright, spacious and modern care environment. The kind and dedicated care team are passionate about building relationships and delivering exceptional care to each individual. The… Read more about Fremantle Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • 90 Rooms
  • from £1,585 / week
Lent Rise House

Coulson Way, Burnham, Slough SL1 7NL 

9.6 67 reviews
"I attended a 100th birthday today as a friend of the family, and I wanted to share how impressed I was with the celebration. The effort the…"   Read all 67 reviews
Location Type Care Home

Lent Rise House care home provides a calm and relaxing environment for older people requiring nursing and dementia nursing care. The experienced and skilled care team are skilled in providing care and support that meets each individual’s unique needs.… Read more about Lent Rise House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • 60 Rooms
  • from £1,810 / week
Henry Cornish Care Centre

Rockhill Farm Court, 45 London Road, Chipping Norton OX7 5AU 

9.6 123 reviews
"The care home had a vibrant atmosphere from the start as my father arrived and joined in the singing activities straight away. The staff…"   Read all 123 reviews
Location Type Care Home

Henry Cornish Care Centre is registered for thirty-six residents and offers a team of skilled and friendly carers, able to provide residential, early-stage dementia and respite care for older people. Care homes from The Orders of St John Care Trust… Read more about Henry Cornish Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 50 Rooms
  • from £1,540 / week
Old Station House

Old Station Yard, off Abbey Close, Abingdon OX14 3US 

9.6 81 reviews
"Old Station House is a happy and busy care home. There are always interesting activities going on. My friend here is well looked after and…"   Read all 81 reviews
Location Type Care Home

Old Station House is a beautiful home offering exceptional residential and early-stage dementia care in the heart of the bustling town of Abingdon. The specialist environment has been designed specifically to enhance the quality of life of people living… Read more about Old Station House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 43 Rooms
  • from £1,660 / week
Southfield House

Woolram Wygate, Spalding PE11 1PS 

9.6 46 reviews
"My family have been to the garden fate at Southfields today and had a very enjoyable day, we like how everyone was enjoying the singing…"   Read all 46 reviews
Location Type Care Home

Southfield House is a thirty-two capacity care home located in Spalding, dedicated to person-centred methods and offering quality care for older people and adults diagnosed with dementia. Care charity and provider The Orders of St John Care Trust… Read more about Southfield House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 32 Rooms
  • from £985 / week
Hayward Care Centre

Corn Croft Road, Devizes SN10 2FR 

9.5 127 reviews
"A very informative review. I'm very grateful, as so pleased with Mum's care and all the kind staff who are working on Mum's case. Mum is…"   Read all 127 reviews
Location Type Care Home

Hayward Care Centre is a 2015 addition to this provider's range of facilities, purpose-designed to support modern care practice that is individualised to suit the client, while employing professionals committed to a compassionate approach. Independent… Read more about Hayward Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 80 Rooms
  • from £1,595 / week
Lake House

The Green, Adderbury, Banbury OX17 3NG 

9.5 92 reviews
"Could't be better. Staff excellent. Spotlessly clean. Food brilliant. Compared to other homes we visit on our travels this up there…"   Read all 92 reviews
Location Type Care Home

The specialist home environment has been designed to enhance the quality of life for people in their later years and incorporates features to promote reminiscence as therapy. This welcoming home is set in the attractive rural village of Adderbury, close… Read more about Lake House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 43 Rooms
  • from £1,430 / week
The Cedars

High Street, Purton, Swindon SN5 4AF 

9.5 68 reviews
"Everyone is so helpful and kind. The kitchen made an amazing cake for Sylvia's 90 th birthday. And the home is always clean and…"   Read all 68 reviews
Location Type Care Home

The Cedars is a care home in Purton that has been servicing the local and wider Wiltshire community for over 30 years. It offers compassionate, individualised residential care for up to forty-nine residents. The home is set in its own attractive… Read more about The Cedars

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 49 Rooms
  • from £1,305 / week
Ermine House

Laughton Way, Lincoln LN2 2EX 

9.5 60 reviews
"Went in with trepidation but was quickly put at ease with the friendly staff. The food was very good with plenty of choice. The kitchen…"   Read all 60 reviews
Location Type Care Home

Ermine House is a forty-five capacity care home located in Lincoln, dedicated to person-centred methods and offering quality care for a range of specialist needs. Care charity and provider The Orders of St John Care Trust are respected in the care… Read more about Ermine House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 45 Rooms
  • from £1,020 / week
Chesham Leys

Cameron Road, Chesham HP5 3BP 

9.5 61 reviews
"I have allways found the care and attention my mother has had at Chesham Leys has been excellent. When she first arrived she was very thin…"   Read all 61 reviews
Location Type Care Home

Chesham Leys is a contemporary and welcoming nursing home providing care for people with a wide range of needs including dementia. The dedicated team of care workers pride themselves on getting to know every person and believe that by understanding… Read more about Chesham Leys

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • 62 Rooms
  • from £1,825 / week
Eresby Hall

Ancaster Avenue, Spilsby PE23 5HT 

9.5 55 reviews
"Excellent care they show my dad. Dad is on a special diet and he always has a good choice of food. The place is always clean, he has a…"   Read all 55 reviews
Location Type Care Home

Eresby Hall is registered for forty-one residents and offers a team of skilled and friendly carers who are able to provide care for older people and those living with dementia, while also being able to offer respite and day care. A friendly, professionally… Read more about Eresby Hall

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 42 Rooms
  • from £965 / week
Coombe End Court

London Road, Marlborough SN8 2AP 

9.5 82 reviews
"I feel mum is very well looked after and on the whole in clothing coordinate which in the past would have mattered to her. I think perhaps…"   Read all 82 reviews
Location Type Care Home

Coombe End Court is located on the outskirts of Marlborough, a historic market town with plenty of shops, offering residential, dementia and respite care services. The home underwent a major refurbishment in 2016 and now boasts a separate dementia… Read more about Coombe End Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 60 Rooms
  • from £1,485 / week
Chilterns Court Care Centre

York Road, Henley-on-Thames RG9 2DR 

9.5 104 reviews
"Visited my close lifelong friend Tony at Chiltern Court today, and as always, I was delighted by how caring and attentive everyone is.…"   Read all 104 reviews
Location Type Care Home

Chilterns Court Care Centre is located close to the centre of bustling Henley-on-Thames, right next to the new Townlands Health Campus. This modern but homely care centre provides nursing, intermediate, specialist and residential care, with a dedicated… Read more about Chilterns Court Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 64 Rooms
  • from £1,740 / week
Cherry Garth

Orchard Way, Holmer Green, High Wycombe HP15 6RF 

9.5 50 reviews
"I have been with my wife for 66 years. I said I would never put her in a home. But after looking after her for the past two years, I…"   Read all 50 reviews
Location Type Care Home

Cherry Garth is a cosy and welcoming home providing expert residential and dementia care in Holmer Green. The kind and enthusiastic care team take the time to get to know each resident and build meaningful relationships with them. The home is split… Read more about Cherry Garth

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 60 Rooms
  • from £1,420 / week
Foxby Court

Middlefield Lane, Gainsborough DN21 1QR 

9.4 48 reviews
"Mum moved into Foxby Court for respite care in Mid-November following a fall at home and breaking her wrist. Mum is a strong willed…"   Read all 48 reviews
Location Type Care Home

Foxby Court is registered for forty-six residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care. Care homes from The Orders of St John Care… Read more about Foxby Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 46 Rooms
  • from £940 / week
Mulberry Court

Gold Hill East, Chalfont St Peter, Gerrards Cross SL9 9DL 

9.4 46 reviews
"My mother was at Mulberry Court Care Home from August 2023 (initially for respite care) until her death in June 2025. Mum's room and…"   Read all 46 reviews
Location Type Care Home

Relaunched in July 2020, Mulberry Court is a boutique care home set in the heart of Chalfont St Peter in Buckinghamshire. The small, friendly home has been beautifully refurbished, and with just 23 bedrooms, it is modern yet homely and personal. They… Read more about Mulberry Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 23 Rooms
  • from £1,590 / week
The Poplars

Chapman Street, Market Rasen LN8 3DS 

9.4 50 reviews
"My Dad uses the Poplars for restbite care. He is always well looked after by everyone. All the staff are lovely, they make him feel at home…"   Read all 50 reviews
Location Type Care Home

The Poplars offers compassionate, individualised residential and dementia care. Located close to the centre of the small, vibrant market town of Market Rasen in Lincolnshire, the home’s new, specialist dementia 11 bedroom household, with additional living,… Read more about The Poplars

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 51 Rooms
  • from £1,030 / week
Digby Court

Christopher's Lane, Bourne PE10 9AZ 

9.3 48 reviews
"Absolutely lovely home. Our uncle has stayed in several places before coming here. He has never been happier. The staff are lovely so is…"   Read all 48 reviews
Location Type Care Home

Digby Court is a thirty-six capacity care home located in Bourne, dedicated to person-centred methods and offering quality care for older people and adults with a physical disability. Care charity and provider The Orders of St John Care Trust are… Read more about Digby Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 36 Rooms
  • from £985 / week
Madley Park House

Madley Park, Madley Way, Witney OX28 1AT 

9.3 94 reviews
"All staff are very caring. Niki the manager is an absolute asset to OSJ. She supported our case to move my mother from respite to permanent…"   Read all 94 reviews
Location Type Care Home

Madley Park House was opened in 2005 and offers residential, early-stage dementia and respite care for up to 60 residents. It is situated in a peaceful location on the outskirts of Witney and is close to local shops and services. Spacious bedrooms… Read more about Madley Park House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 60 Rooms
  • from £1,600 / week
Ashwood Care Centre

Gipsy Lane, Warminster BA12 9LR 

9.3 80 reviews
"Mum was always treated with kindness and respect. All staff knew her name and mine. She was a resident for just short of 9 years until her…"   Read all 80 reviews
Location Type Care Home

Ashwood Care Centre provides specialist care for people requiring dementia care and short-term respite. The care home offers services for older people regardless of their race or religion and strives to ensure all care delivered is of the highest… Read more about Ashwood Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 82 Rooms
  • from £1,585 / week
Farnham Common House

Beaconsfield Road, Farnham Common, Slough SL2 3HU 

9.3 44 reviews
"It is nice to be kept updated on your loved one. Also, being listened to if you have any concerns. I had 3 issues with the care of my…"   Read all 44 reviews
Location Type Care Home

Farnham Common House is a cosy and comfortable home situated near Slough, providing residential and dementia care. The dedicated and enthusiastic care team ensure that they get to know each individual person and build relationships with everyone in the… Read more about Farnham Common House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 50 Rooms
  • from £1,450 / week
Marden Court

Quarr Barton, Calne SN11 0EE 

9.3 60 reviews
"A friend of a resident in the home. I've been attending the home for 2 years. Cannot say anymore than excellent in every way. All looked…"   Read all 60 reviews
Location Type Care Home

Marden Court is registered for twenty-eight residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer respite and day care. Care homes from The Orders… Read more about Marden Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 28 Rooms
  • from £1,285 / week
Meadowcroft

78 Queens Road, Thame OX9 3NQ 

9.2 95 reviews
"My experience with Meadowcroft Care Home started before my mother became a resident. From my first phone conversation with the staff…"   Read all 95 reviews
Location Type Care Home

Meadowcroft is a seventy-one capacity care home located in Thame, dedicated to person-centred methods and offering quality care for old age-related care needs and adults diagnosed with dementia. Care charity and provider The Orders of St John Care… Read more about Meadowcroft

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 71 Rooms
  • from £1,550 / week
Hungerford House

Beechfield Road, Corsham SN13 9DR 

9.2 92 reviews
"The overworked staff at Hungerford House are amazing. They are always kind, caring and attentive to residents' needs. The staff have…"   Read all 92 reviews
Location Type Care Home

Hungerford House is a forty-eight capacity care home located in Corsham, dedicated to person-centred methods and offering quality care for adults diagnosed with dementia and other mental health related needs. Care charity and provider The Orders of… Read more about Hungerford House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 48 Rooms
  • from £1,270 / week

The Orders of St John Care Trust Reviews (5704)

9.5

The Orders of St John Care Trust has a Group Review Score of 9.5 (9.548) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Orders of St John Care Trust must have a Review Score.

Overall Experience
  • 4190
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Date Published
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Reviewer Connection to The Orders of St John Care Trust
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  • 153
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  • 70
  • 62
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Review of

Stirlings

from Carrie B (Daughter of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is given the best care that I could ask for. Very happy.
Reply from Helen Dearing, On behalf of the team at StirlingsThank you for your kind feedback. Were delighted to hear that your mum is happy and receiving the best possible care. Your reassurance means a great deal to our team thank you for taking the time to share it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Spencer Court

from R T (Son-in-law of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I visit Spencer Court every week, and we really feel there is a strong sense of community between the residents, staff and visitors. All staff play their part in making Spencer Court a welcoming place, and my mother-in-law is well looked after. We always have a laugh with the staff, even
though they are clearly busy, and this contributes to making each visit a positive experience. I have visited a few other care homes, seeing other relatives, but Spencer Court is by far the best. Is Spencer Court perfect? No, but they listen to visitors' concerns and take time to explain their procedures or work with residents and their family to improve the experience. If I ever end up in a care home, I would want it to be Spencer Court.
Reply from Helen Dearing, On behalf of the team at Spencer CourtThank you so much for your kind and thoughtful feedback. We're really pleased to hear that you feel such a strong sense of community at Spencer Court and that your mother-in-law is well cared for.
Your comments about the team's warmth, openness and willingness to listen mean a great deal to us, and we'll be sure to share them with everyone. Thank you for taking the time to leave such a positive review - this has truly made our day.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hayward Care Centre

from Ann T (Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very friendly home & I can do the things I would like to do and not feel forced. I must admit I like being prompted and try to be on time first thing in the morning. It was Monday morning, and we all scrambled down to the bottom floor. It was a bit crowded, and carers came through to spend
a few moments in the lovely garden. Perhaps when it's sunnier we can work out in the garden. Everybody very friendly.
Reply from Harry Marsh, On behalf of the team at Hayward Care CentreThank you for sharing your lovely feedback. We're so pleased to hear that you feel Hayward Care Centre is a friendly home where you can enjoy doing the things you like, without ever feeling pressured. Supporting independence while offering gentle encouragement is very important to us, so it's wonderful to know you appreciate the prompts in the morning too. It's also great to hear you're enjoying time in the garden, we're certainly looking forward to making the most of it when the sunnier weather arrives! Thank you again for your kind words, they mean a great deal to the whole team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Ashwood Care Centre

from J C (Son-in-law of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care teams are always friendly and are usually available to answer any queries we have about our mum. They give a high level of care, and are supportive of both residents and visiting family.
Reply from Harry Marsh, On behalf of the team at Ashwood Care CentreThank you for taking the time to share your feedback. We're delighted to hear that you find our care team friendly, approachable and supportive, and that they provide a high level of care for your mum. It's especially reassuring to know you feel able to ask questions and that both residents and visiting families are well supported. Your kind comments mean a great deal to the whole team. Thank you again for your trust and for sharing your experience.
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Review of

Meadowcroft

from E T (Daughter of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has only recently moved into Meadow Croft and has settled in remarkable quickly. She has enjoyed joining him with the activities - something she never did when she was living along and has not made new friendships already. She is very well cared for by the lovely staff which is such a relief
for us as a family. It's comforting to know she's in such pleasant surroundings and she's especially looking forward to spending time out in the garden
Reply from Helen Dearing, On behalf of the team at MeadowcroftThank you so much for your kind feedback. We're delighted to hear that your mother has settled in so quickly and is enjoying taking part in the activities - especially that she has already made lots of new friends.
It's wonderful to know that she feels well cared for by our lovely team and that this has brought reassurance to you as a family. We're also pleased to hear she's looking forward to spending time in the garden, which is a special part of life here.
Thank you again for taking the time to share your experience - your comments will be shared with the whole team.
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Review of

Isis House Care Centre

from Christine B (Daughter of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always had a very positive experience with the Isis. The staff are always extremely kind and helpful. Any queries we have had have been dealt with quickly and professionally. We could not wish for a better or more caring place for Dad to be.
Reply from Helen Dearing, On behalf of the team at Isis House Care CentreThank you very much for your kind and positive feedback. We're delighted to hear that you've had such a good experience at Isis and that our team have been consistently kind, helpful and professional.
It means a great deal to know that you feel confident and reassured about your dad's care. Your comments will be shared with the whole team, and we thank you for trusting us to care for him.
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Review of

Windsor Street Care Centre

from J H (Daughter-in-law of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He is happy here, calls the staff his extra family, which shows how much he thinks of them. All staff are really caring and helpful, and nothing is too much trouble. Couldn't have picked a better home for him.
Reply from Steve Gardner-Collins, On behalf of the team at Windsor Street Care CentreThank you so much for your kind words. We are thrilled to hear that he feels happy and at home with us, and it means a lot that he sees our staff as his "extra family." Our team takes great pride in providing caring and supportive care, and your feedback is a wonderful acknowledgment of their hard work. We're so pleased that you feel confident in your choice of Windsor Street Care Centre, it really is our privilege to care for him.
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Review of

Coombe End Court

from P R (Daughter of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel mum is very well looked after and on the whole in clothing coordinate which in the past would have mattered to her. I think perhaps more activities would be good than I do realise it might be hard to get residents in Pearl to cooperate.
Reply from Steve Gardner-Collins, On behalf of the team at Coombe End CourtThank you for sharing your feedback. We're delighted to hear that your mum is well cared for and that her clothing is coordinated, we know how important those details can be. We also appreciate your suggestion regarding activities. We continually strive to offer engaging experiences for all our residents, and we understand that participation can vary depending on individual preferences and abilities. Your feedback is very helpful as we look at ways to enhance activity options in Pearl, ensuring they are enjoyable and accessible for everyone. Thank you again for taking the time to share your thoughts. We really value your input and will continue to work on providing the best possible care and experiences for all our residents.
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Review of

Isis House Care Centre

from Debra B (Daughter of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident for the last 18 months. I have found all the staff, nurses, carers, cleaners etc are always caring, friendly and professional, even when they are very busy.. Dad is treated with respect and his personal care needs are met with compassion and dignity. There is plenty of
choice for food, which is well cooked and plentiful. His room is kept clean and I appreciate the excellent laundry service.
Reply from Helen Dearing, On behalf of the team at Isis House Care CentreThank you very much for sharing your experience. We're pleased to hear that your father has been well supported during his time with us and that you have consistently found our team to be caring, friendly and professional.
Your kind feedback will be shared with the whole team, and we thank you for taking the time to leave such a positive review.
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Review of

Stirlings

from Greta T (Wife of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has always been happy in Stirlings - even more so since he has a room downstairs and is in the centre of things.
I have marked rooms as satisfactory, as I feel some furniture has seen better days, as have some of the facilities.
Activities are terrific - Praise for Angela.
Reply from Helen Dearing, On behalf of the team at StirlingsThank you so much for your lovely review, we are so pleased to read how happy your husband is here at Stirlings. It really is an absolute pleasure caring for him. He really has come into his own recently with our activities, it's so great to see. We are very lucky to have our amazing Angela - so glad she gets the recognition for doing such a great job with activities. Thank you again for your very kind words.
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Review of

Stirlings

from Kathryn M (Granddaughter of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very happy with the care my nan receives here, and I love that they are encouraged to join in lots of activities, and all the staff are lovely.
Reply from Helen Dearing, On behalf of the team at StirlingsThank you so much for your very kind words - it's so appreciated. It's an absolute pleasure caring for your nan, she makes us smile so much especially when she's getting involved with our activities and interacting with the team and other residents. It's lovely to see.
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Review of

Stirlings

from Lindsey D (Daughter of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My main concern is that my mum is happy, and that certainly seems to be the care. I was worried that she might not settle at Stirlings, but she really seems to be enjoying herself. She is mixing with people far more than before, and taking part in all the activities. Her room is clean when I visit and
she usually looks well. The staff are lovely and it's aways nice to see everyone. Well done everyone!
Reply from Helen Dearing, On behalf of the team at StirlingsThank you so much for your lovely feedback. We're delighted to hear that your mum has settled in so well at Stirlings and that she's enjoying herself, getting involved in activities and spending time with others. It's great to know that you feel reassured when you visit and that her room is clean, she looks well, and our team make you feel welcome. Your kind words mean a great deal to everyone here and will be shared with the whole team.
Thank you again for taking the time to leave such a positive review - and well done messages like yours really do brighten our day!
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Review of

Ermine House

from Miriam M (Daughter of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother died recently aged 97. For the past 2 and a half years, she has had respite care at Ermine House for 2 weeks, 4 times a year. I cannot praise the staff enough. They are kind, caring, and well organised. We could rest easy knowing she was in safe hands and receiving the best care.
Reply from Tracey Parkes, Admin Assistant at Ermine HouseThank you for taking the time to write your lovely review. The team really appreciate all your kind feedback. We will pass on your comments to the team so that we can praise our staff or to improve our services.
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Review of

The Heights

from Mike D (Son of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We live locally so had heard on the Village grapevine that The Heights had a great reputation. But when my 99 year old Mum had to be admitted to respite care at short notice we got the opportunity to judge for ourselves. And even though are expectations were high they have been exceeded. We have been
bowled over by the standard of loving care that my dear Mum is receiving. ALL the staff without exception are happy, smiley, caring, just lovely people. The Manager, Emma, runs such a grand operation, supported superbly by Gemma. Gemma must be the best ambassador for any Care Home in the world. The entertainment team of Junior, Queen & Tina are also exceptional - infectious fun, delivered with such loving care. And the Nursing, Catering & Cleaning Team are all also delightful. Everyone gets on with everything & the whole place feels just so wonderfully warm & welcoming. I cannot praise the care more highly than.& absolutely wouldn't hesitate to recommend The Heights to anyone - thank you!
Reply from Steph Palmer, On behalf of the team at The HeightsThank you so much for such a detailed and positive review, M D. And we are so glad you would recommend The Heights!
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Review of

Hartsholme House

from Carole D (Friend of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visit was to see a lond standing, much loved family friend who always says everyone is so kind at Hartsholme.
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Review of

The Lakes Care Centre

from Frances O (Daughter of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at 'The Lakes' for over a year. Mum has settled there very well. The entertainment staff are excellent, especially Luigi/Paul, there are a lot of varied activities on offer. The staff are patient and do their best to find out what might interest the residents. The food is very
good, Marie the chef make excellent cakes. The facilities are very good at 'The Lakes'.
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Review of

Stirlings

from Rob G (Son of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my mother 2 -3 times a week and am always welcomed to stay for a meal and find that the staff are always very friendly and patient with the residents. Facilities and food are always excellent. Many thanks to them all.
Reply from Helen Dearing, On behalf of the team at StirlingsThank you so much for your kind words. Were delighted to hear that you feel so welcome when visiting your mother and that our staff make you feel at home. Its wonderful to know you enjoy the facilities and the meals. Well be sure to pass on your thanks to the team theyll be very pleased to hear it!
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Review of

Lake House

from Terry J (Friend of Resident) published on 11 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could't be better.
Staff excellent.
Spotlessly clean.
Food brilliant.
Compared to other homes we visit on our travels this up there with the best.
Reply from Helen Dearing, On behalf of the team at Lake HouseThank you so much for your wonderful feedback! Were thrilled to hear that you find our staff excellent, the home clean, and the food brilliant. It means a lot to us that you consider us among the best compared to other homes youve visited. Well be sure to share your kind words with the team!
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Review of

Lake House

from Maurice G (Resident) assisted by family/friend published on 11 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy here. The food and drink is good and we get looked after.
I get on alright with people who live here, We all talk to one another.
My bedroom is alright.
I love the music events that they do here.
Reply from Helen Dearing, On behalf of the team at Lake HouseThank you very much for your kind feedback. Were really pleased to hear that youre happy here and that you enjoy the food, drinks, and the support you receive. Its great to know you get on well with others and feel comfortable in your bedroom. Were especially glad you enjoy the music events its lovely to hear they mean so much to you. Thank you for taking the time to share your experience.
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Review of

Hungerford House

from N O (Daughter-in-law of Resident) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law has found the transition into a care setting very difficult. The staff at Hungerford have all gone the extra mile to he;p her settle in. I personally have found the manager really helpful in listening and actioning any issues raised. Thank you to all the staff at Hungerford House.
Reply from Steve Gardner-Collins, On behalf of the team at Hungerford HouseThank you very much for taking the time to share your feedback. We understand that moving into a care setting can be a difficult transition, and we're really pleased to hear that our team has been able to support your mother-in-law with care, patience, and compassion. It's also encouraging to know that you've found the manager approachable and responsive to any concerns raised. Your kind words mean a great deal to all of us and will be shared with the whole team. Thank you again for your appreciation and trust in Hungerford House.
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Awards / Recognitions (8)

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