Meadowcroft

78 Queens Road, Thame OX9 3NQ

Meadowcroft is a seventy-one capacity care home located in Thame, dedicated to person-centred methods and offering quality care for old age-related care needs and adults diagnosed with dementia.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Group: The Orders of St John Care Trust

Person in charge: Michelle Daly (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 71 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Orthopaedic • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Bulgarian, Polish

Single Rooms: 71

Rooms with ensuite WC: 71

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Meadowcroft: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Meadowcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for Meadowcroft in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.512 for Meadowcroft is calculated as follows: ( (250 Excellents x 5) + (129 Goods x 4) + (37 Satisfactorys x 3) ) ÷ 416 Ratings = 4.512

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Meadowcroft is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 15 Reviews ÷ 14.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Meadowcroft has a Review Score of 9.5 (9.512) from 35 Reviews


Average Ratings

  • Excellent
    22
  • Good
    10
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Meadowcroft?

  • Extremely LIKELY
    28
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Meadowcroft

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    6
  • Resident / Service User
    5
  • Friend of Resident/Service User
    3
  • Sister-in-law of Resident/Service User
    3
  • more

The staff are lovely and very helpful. Nothing is too much trouble. The home is lovely and clean and laundry is always presented, clean and neatly ironed. The manager has been very helpful, and even though always busy, takes time to speak to relatives about their family member in the home, but also they need to take time out to have lots of laughter along the way.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.6 out of 5

I feel very well taken care of. The staff are friendly and helpful. The home and my room is kept very clean. I enjoy a good breakfast each morning.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.4 out of 5

My father has been in this care home for nearly 2 years. During this time he has consistently been given excellent care. He feels the love and care he receives from the staff here goes a long way towards happiness in being here. My father very much enjoys the food and the effort to ensure he has food he likes. The rooms are kept very clean and lovely. As a regular visitor, I too, am grateful for the kindness afforded to my father and me.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.8 out of 5

I had already visited Meadowcroft with library book deliveries so knew what to expect from surroundings etc. It has proved to be more pleasant than I expected. All the staff are easy to talk to and very friendly, in spite of their busyness. My room is comfortable and adequate (though the view from the window could be improved!). I am well satisfied.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.3 out of 5

I certainly did not expect to be a resident in a care home but I cannot fault the care that I receive from all members of staff, who without fail, do their best for me!

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.9 out of 5

Very happy with everything other than the comfort of the bed. In the past, I've had a standard single bed and mattress. On this visit, I had an adjustable bed with a hard, not very deep, mattress.

How likely would you be to recommend Meadowcroft? Likely

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Average Rating:   4.5 out of 5

When my mother moved to Meadowcroft, knowing her basic English was so limited, I was very anxious about how the transition from her own home and settling in would go.
To my great surprise the staff there have gone to great extents to communicate with my Spanish (mainly) speaking mother plus the affection and care she has received has made the whole experience the most amazing transition my mother could or has ever gone through.
We (mother and I) absolutely adore them and will forever be grateful to them all.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   5 out of 5

My father-in-law was discharged from hospital to Meadowcroft one week ago. Thanks to the excellent nursing care he has made great progress. We could not be more delighted. He is treated with kindness, understanding and consideration. The nursing team are professional and really seem to enjoy their work.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.8 out of 5

I just wanted to thank all of the staff of Meadowcroft for looking after Mum so well at the end of her life. I was most impressed with the care and attention you gave her and our family. It was better than we could possibly have hoped for and I say that as a registered nurse of 40 years.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   5 out of 5

I have always found the staff welcoming and friendly. The activities are excellent, keeping the residents stimulated and happy. The cat is a great addition to the home.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   5 out of 5

Meadowcroft ticks all the boxes for the excellent care of residents. Activities and entertainment are top quality.
My only negative is the access in and out of the home. At weekends one can press the buzzer many times to gain entry and on leaving having to search out a member of staff to unlock door.
I visit another place - excellent system - keypad to get in - keypad to get out. Disguise the number. Visitors can access. Residents are safe.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.8 out of 5

My aunt died on 18th October.
I have nothing but praise for the staff and facilities at this home over the six and three-quarter years she was there.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.7 out of 5

My brother has been in Meadowcroft for two years. From the time he moved in he is still made to feel as if he is a very important person.
We visit him twice a week and are always told how he has been. When he has to have a doctor we are told the result the same day.
The staff are fantastic, nothing is too much trouble.
I would recommend Meadowcroft to anyone. We visited many homes before Meadowcroft (because it was full). Some of them we only got to the front door and that was enough.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.8 out of 5

My uncle has been in Meadowcroft for 2 and a half years, all the staff have made his transition a very stress free experience. They are always helpful and always update us, nothing is too much trouble. We very much appreciate everything they do.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   5 out of 5

Mum was treated with exceptional kindness during her last few days, her day to day care was careful, considerate and generous. My sisters and I sat with her for many hours and everyone was supportive and kind. This was her home and she was settled and happy here and that was because of the staff.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.6 out of 5

Overall a fairly friendly home although it's very noticeable that there is a shortage of staff. Hopefully, the new manager communal sitting areas are sometimes lacking attention. Sitting areas are sometimes lacking attention. Management staff are always helpful and will do their best to solve a problem.

How likely would you be to recommend Meadowcroft? Likely

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Average Rating:   3.1 out of 5

Michelle Daly, Home Manager at Meadowcroft responded to this review on 22 May 2017:

Thank you for taking the time to submit a review. I am pleased you find Meadowcroft a friendly home. Over the next couple of weeks, I plan with the residents' input, to improve the layout and atmosphere of the communal areas around the home. I hope you will also be reassured to hear that we are actively recruiting new team members, who are due to start as soon as the necessary checks are complete. Please do not hesitate to come and talk to me about any future concerns you may have - my door is always open.

Overall we are well pleased with Meadowcroft. The staff are friendly, welcoming and the home is well heated. The rooms are well furnished and comfortable with plenty of activities. However, access to the home at weekends can be likened to Fort Knox an exaggeration but very irritating and frustrating. The head office handling of fees has been very poor in the last four months. Tying up of nursing allowance and locating guaranteed annuity

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.8 out of 5

Michelle Daly, Home Manager at Meadowcroft responded to this review on 22 May 2017:

Thank you for taking the time to submit a comment. I am happy to hear that you are pleased with the care at our home. I understand your frustration when visiting the home at the weekend, but to ensure the safety of our residents we must provide a robust entry system, which unfortunately means that visitors may have to wait a while for access. We are however currently looking into the problem and as an interim solution will be displaying the home's mainline number in the lobby to call during weekend hours, which transfers direct to our Care Leaders' mobile phones. I would be happy to discuss this with you next time you are visiting the home.

Mum has been a resident here for over two years. During that time the manager has changed four times!. The most recent started approximately one month ago. I am hoping that this latest manager can raise all of my opinions from satisfactory to excellent.

How likely would you be to recommend Meadowcroft? Likely

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Average Rating:   3.1 out of 5

After the funeral of the resident, staff provided superb/generous buffet and all could not have been more helpful and friendly. On previous visits, staff were friendly and reported to be very cooperative.

How likely would you be to recommend Meadowcroft? Likely

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Average Rating:   4.4 out of 5

Since suffering a severe stroke in August 2010 and being a patient in three different hospitals, over 7 months, my husband was admitted to Meadowcroft in March 2011. He is disabled/wheelchair bound and needs two carers at any one time. The care and encouragement he receives are superb. His speech and thinking have come on in leaps and bounds. He is happy, full of fun, looks forward to activities - chair exercise, singing/minibus trips and Christmas was fantastic. The decorations were out of this world - all thanks to the teams of staff, who had such wonderful ideas. Thank you, Meadowcroft - you are my lifeline.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.6 out of 5

I visit the home with my husband and find it a very happy place to visit. The staff are extremely pleasant and always ready to help or answer questions. The residents are happy and well cared for and always clean. They have an excellent chance to take part in activities and plenty to do if they are able to take part. The entertainment supplied that we were lucky to see were very good indeed. The home is a credit.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.8 out of 5

Since moving into Meadowcroft in Thame Dad has just blossomed. Since my mother died a year ago dad has been on his own at home with carers going in to help him but still spent a lot of time on his own. In Meadowcroft he loves all the company, the staff are amazing. The activities they put on help create a great social atmosphere. As family, we are always made very welcome.
Dad is so happy and content. His room is great and kept spotlessly clean. The meals and choice of meals are great also. We really can't thank Meadowcroft enough.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   5 out of 5

My Sister in law has now settled in and is receiving excellent care. Whenever we visit the management and staff are always friendly and helpful. We are made to feel most welcome. There are always activities for the patients to engage in so that they are not just sitting around as in some homes we have seen.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.3 out of 5

I like the atmosphere in Meadowcroft. Friendly, caring, committed staff. There is always someone to raise concerns with and the follow up to any questions gives me confidence in the care provided. Compared to other care homes I have visited Meadowcroft, it is cleaner and doesn't smell of wee! I like the fact that a lot of the carers are local to Thame which enables them to relate to the residents in a familiar way which makes for a home life atmosphere. My spaniel and I feel very welcome and included in the excellent activities always on offer.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.5 out of 5

Carers are very helpful. Food is excellent. A lovely place to live for respite.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.3 out of 5

My sister lost her husband; no children and she wanted to come nearer to her original family, which turned out to be down to my wife and I. We toured all the locale plus more facilities of care; with warden etc. nothing was ok for her. We arrived at Meadowcroft, Thames (5 miles), thinking of a long waiting list. The manager, said 'was she paying', which was right, and a room had just come empty, she showed us and we accepted. God was with us that day. Her care has been very very good, the transition from self-pay to SODC funding went smoothly, so thanks to everyone.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.7 out of 5

Excellent bursar and manager.

How likely would you be to recommend Meadowcroft? Unlikely

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Average Rating:   4.7 out of 5

My overall impression of this care home is very favourable. All the staff here are very friendly and helpful and caring. My dad is well cared for in his later part of life and is much better off than if he was at home. I recommend Meadowcroft to everyone I meet who enquires of my dad and how he is doing.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.1 out of 5

This is a very caring establishment where staff are always friendly and helpful. A lovely safe environment.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.1 out of 5

A lovely care home. Wonderful, caring personnel who are most welcoming and always ready to be friendly and helpful as a family we have every confidence in the care my mother receives. Thank you all.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   5 out of 5

I have found the staff here very pleasant and caring.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.1 out of 5

My Mother has been a resident in Meadowcroft for the past 16 months, she has settled in and seems fairly happy.
During the first few months there were a number of issues regarding systems within the home that we raised with the manageress, some of these issues were resolved while others seemed to drag on.
In February this year a new manageress took over and I am pleased to say that she seems very receptive to any worries or concerns raised with her. She has a very positive attitude and approach to residents and family, already we are seeing some good changes within the home.
I must compliment the activity staff who work very hard to provide varied and stimulating activities for the residents.

How likely would you be to recommend Meadowcroft? Likely

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Average Rating:   3.2 out of 5

All quite good but needs more staff at weekends.

How likely would you be to recommend Meadowcroft? Likely

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Average Rating:   4.4 out of 5

I come along to visit an elderly lady who I used to visit when she was still at home with her husband. She was in a home further away initially but now she's closer its easier, I am very impressed with Meadowcroft. Not only is it extremely tastefully decorated it is warm, spotlessly clean and tidy. Every single member of staff, including the lovely volunteers I have come across have always been friendly, helpful, courteous and professional. I especially enjoy coming along to Thursday coffee mornings. My son can book me in as a resident in the future, individual rooms and fine dining look first class.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   5 out of 5

My mum was previously in another respite care home which was very unsatisfactory, not clean, food poor and most importantly staff treated her very badly. Since moving to Meadowcroft at the beginning of December it has been totally different experience for both her and myself. The staff are always helpful, kind and professional and most of all patient. There is always someone available to talk about any concerns and issues raised are dealt with promptly. I cannot fault the care my mum is now receiving.

How likely would you be to recommend Meadowcroft? Extremely Likely

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Average Rating:   4.8 out of 5

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