Meadowcroft

78 Queens Road, Thame OX9 3NQ
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9.5 102 Reviews
  • Meadowcroft, Thame
Meadowcroft is a seventy-one capacity care home located in Thame, dedicated to person-centred methods and offering quality care for old age-related care needs and adults diagnosed with dementia.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
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Care Provided by Meadowcroft

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1600
  • Self-Funded Residential Dementia Care: £1645 – £1755
  • Self-Funded Nursing Care: £1940 – £1940
  • RESPITE Self-Funded Residential Care: £1695 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1840 – £1905
  • RESPITE Self-Funded Nursing Care: £1990 – £1990

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Meadowcroft to find out the exact price for your requirements.

Contact Meadowcroft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Meadowcroft to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Gail Close (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)
  • Single Rooms with Ensuite Wet Room (71)

Meadowcroft Reviews (102)

9.5

Meadowcroft has a Review Score of 9.5 (9.506) out of 10, based on 21 reviews in the last 2 years.
Over all time Meadowcroft has 102 reviews.

Overall Experience
  • 66
  • 31
  • 4
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Date Published
  • 102
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Reviewer Connection to Meadowcroft
  • 33
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  • 10
  • 5
  • 4
  • 4
  • 4
  • 3
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  • 3
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  • 3
  • 3
  • 1
  • 1
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Total of 102, showing 21-40
Review from Paul W (Son of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care was excellent. Treated Mum as their own. Both day and night staff went above and beyond duty of care. Mum felt safe, secure and loved right up to her passing. We as a family, cannot thank all staff enough. Medowcroft is highly recommended for its quality of care and support.
Reply from Helen Dearing, On behalf of the team at MeadowcroftThank you for leaving us such a lovely review, we really appreciate it. Your mum was a pleasure to care for and she will be missed. From everyone here at Meadowcroft, please accept our condolences to you and your family.
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Review from Vicky P (Daughter of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came into Meadowcroft for respite, with a view to possibly staying longer.
Sadly that was not to be, as her physical and mental health deteriorated further, and Mum died at the home.
In the short time she was there, Mum was treated with respect, kindness and professionalism. And in the final
days of Mum's life, I pretty much moved in full-time and was also treated with sensitivity and compassion.
Yes, a refurb is needed and it's being carried out now; the food offering could be better; and it would be wonderful to see residents more engaged in stimulating activities (rather than sitting in front of the TV or left in their rooms).
Those are things which, in my opinion, Meadowcroft should work to improve.
However, the quality of care is exemplary. All the staff - carers, housekeeping, office workers, nurses - wanted to get to know Mum so they could best meet her practical, medical and social needs and preferences.
Mum was in safe hands and I am forever grateful to Meadowcroft staff.
Reply from Rowen Campbell, on behalf of the team at MeadowcroftWe are so sorry for your loss. It was a privilege to have cared for your mum. We appreciate you taking the time to write us a review and will take on board your feedback. If there is anything else we can support with, please just let us know.
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Review from R O (Son of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has now been at Meadowcroft for about four years. Her mind has taken her through a rollercoaster of ups and downs but the staff she has been surrounded by have gone over the mark to care and look after her. She feels loved, respected and cared for. They are her immediate family and me and my
family's gratitude will never be able to repay them!
Reply from Helen Dearing, On behalf of the team at MeadowcroftWhat a fantastic review! Thank you so much, we really appreciate you taking the time to do this. The staff will be so thrilled to hear how highly you rate our home. We love having your mum stay with us and to hear we are also part of her family means the world. Please let us know if there is anything else we can do for her or you. Many thanks!
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Review from C C (Son of Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother receives excellent care of Meadowcroft. All the staff are both caring and amazing.
Reply from Helen Dearing, On behalf of the team at MeadowcroftThank you so much for leaving us such a great review, we really appreciate it. It's a pleasure caring for your mother. The staff will be thrilled to hear how much you rate the care they provide, please do come and say hello next time you visit. Many thanks!
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Review from J A (Respite Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to the care home for a fortnight after my husband died because I could not manage on my own due to having MS secondary progression. The care staff were brilliant and kind and helped me to begin my new life. I have been here nearly three years and continue to value the staff as my family is in
Leeds and unable to visit often.
Everything is not perfect all the time, but the friendliness of the staff makes it a happy place to be.
Reply from Helen Dearing, On behalf of the team at MeadowcroftThank you for your review; we greatly appreciate it. We love having you here, and you are most definitely part of our Meadowcroft family. Please let us know if there is anything we can do for you. Our staff will be so pleased to hear that they make the place a happy place.
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Review from M P (Wife of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At weekends usually, a very long wait for visitors to get in or out of the building. Food choices are uninspired. The staff and management are kind and welcoming. My husband is put in bed often about 2 - 2.30pm, he is bored and doesn't get shaved very often. Tea/coffee trolley visiting rooms at about
3pm would be appreciated.
Reply from Rowen Campbell, on behalf of the team at MeadowcroftThank you for your feedback - it is important to us as we are always trying to do the best we possibly can for our residents and their families. I will make sure the home manager sees your comments.
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Review from Sue S (Daughter of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Meadowcroft since December 2022. She has settled in well thanks to the care of the staff there. She can become confused and needs reassurance and promoting.
Any medical issues I have raised have been taken seriously, and my mother has been seen by the doctor on their next visit.
I have then received a call from the team leader to update me. I mentioned to someone recently that Mum's nails needed cutting, and that had been done when I next visited. The staff do care. I am also very happy that activities have restarted after lockdown.
Reply from Helen Dearing, On behalf of the team at MeadowcroftThank you for taking the time to leave a detailed and positive review about your mum's experience with living with us. We love having her here, and she has settled in really well since arriving last year. The staff will be thrilled to hear how supportive you feel they are; that means the world to us. Do come and say hello next time you are visiting.
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Review from Derek E (Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home.
All staff are excellent.
Very clean care home.
Reply from Helen Dearing, On behalf of the team at MeadowcroftIt's great to hear that you enjoy living at Meadowcroft and have rated us highly. The staff will be thrilled to hear that you find their level of care excellent. It's a pleasure to have you here with us.
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Review from Barry C (Sister of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been living at Meadowcroft for just over two years. I continue to be impressed by the positive attitude of the staff, who work very hard - sometimes in challenging situations - to ensure the safety, happiness and comfort of the residents. This includes the onsite hairdresser who understands
the morale-boosting effect of a haircut for her clients. Staff also arrange a wide range of activities which residents care partake in if they wish. Medical cover is excellent, with a nurse on duty 24/7. The local GP visits weekly. Residents also have access to optical, audio and physio services at home. I am grateful that Mum is living somewhere where I know she is being properly cared for and when I know she is safe.
Reply from Helen Dearing, On behalf of the team at MeadowcroftWow, what a fabulous review. Thank you for taking the time to write us such a comprehensive review encompassing the many areas of our home. We pride ourselves in ensuring that all staff always make everyone feel welcome. It's so nice to hear that we have achieved this with your mother. We love having your mother with us, so please do reach out if we can help her further.
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Review from A W (Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The whole of my experience has helped and it benefits.
Reply from Helen Dearing, On behalf of the team at MeadowcroftIt's a pleasure having you here with us. We are so glad you feel it has benefited you. Do let us know if there's anything else we can do to make your home with us even better.
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Review from J B (Daughter of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Meadowcroft care for my mum with a smile and are always happy to chat with her.
They understand how anxious she has become after a series of serious falls whilst she lived alone and go out of their way to help her rebuild her confidence.
They keep me up to date about any change in her
health and well-being and are always happy to talk to me about her.
Meadowcroft is a warm and sociable home and the staff give 100% to the residents, we are very lucky to have them in our area.
Reply from Helen Dearing, On behalf of the team at MeadowcroftWe love having your mum live with us and we have noticed how much her confidence has built since she arrived. Thank you so much for your lovely words about our home - we do work tirelessly to ensure it's the best it can be for all our residents. Do come and say hello next time you're visiting your mum.
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Review from Susan J (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All facilities at Meadowcroft are very good except for activities, these are very poor. Most times that I visit, residents are sat in the lounge in front of the television. There doesn't seem to be any stimulation. Coffee morning has a local pop station playing music, this could be improved with music
that the age group remembers ie Vera Lyn, 1940's/1950's music, videos of old films or musicals.
Reply from Helen Dearing, On behalf of the team at MeadowcroftMany thanks for your review and for the suggestions to improve the activities. I have forwarded this to the home manager for action.
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Review from L L (Daughter of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was in Meadowcroft for end of life care, spending the final few weeks of his life there. From the moment we started trying to get him a bed, we were helped with compassion, professionalism, dignity and respect. The staff were amazing and went over and above in getting us and Dad everything we
needed, including a 'brandy', when Dad was in his final house (for us not him!). They did everything they could to ensure Dad was comfortable. I stayed with Dad for several nights towards the end and was made very comfortable during that time.
Reply from Helen Dearing, On behalf of the team at MeadowcroftThank you for your review. It was an honour caring for your dad and we are pleased to hear that we were able to make his last days the most comfortable they could be and provide support to you and your family. We are very sorry for your loss.
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Review from Kim C (Daughter of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Meadowcroft Nursing Home to be amazing. My dad was admitted there for his end of life. The staff were caring, compassionate and respectful to both Dad and the rest of the family. The nursing unit were so knowledgeable and understood Dad's complex medical needs right from the start. They were
professional but also incredibly caring towards Dad. The whole home and Dad's room was clean, tidy and well-kept. All the staff made a really hard, difficult and sad situation more bearable. I would recommend this home to anyone in need of nursing care.
Reply from Helen Dearing, On behalf of the team at MeadowcroftMany thanks for taking the time to write us a great review. It was an honour to care for your dad. I will show the team at Meadowcroft, they will be so thrilled to read how highly you rated the nursing care here. Thank you for recommending our home!
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Review from K L (Next of Kin) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. thoughtful staff.
Welcoming surroundings.
Reply from Freya Higgs, Marketing Administrator at MeadowcroftThanks for your lovely review. I will pass on your comments to the Meadowcroft team.
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Review from Timothy D (Nephew of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff, both for the patient and the family. Respectful and helpful. Never heard a raised voice to dementia patients. Excellent.
Only comment: support of outside NHS staff was slow and disorganised. Medication prescribed on Thursday could only be administered at 19.00 on Saturday! This is through
no fault of the care home.
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Review from F D (Granddaughter of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care provided - the staff are incredibly kind and caring and are very patient with my Nan. Every effort is made to help her socialise and do a little more, which can be tough at times. I feel happy and confident that she is in good hands with staff who can provide the increased care
and support she now needs. Management are also great - they have been compassionate and caring throughout what has been an exceptionally tough couple of years, providing support to both me as an essential carer but also to the wider family.
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Review from Susan B (Sister of Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care given to my sister, who is not easy to deal with owing to having had several small strokes.
Staff do their very best to lift her spirits. I thank them very much.
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Review from T N (Niece of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were more than happy with the excellent care our aunt received during her time in Meadowcroft. She was extremely happy in the home and considered the staff as her extended family. She was always treated with respect and loved it when they had a laugh with her. The staff were exceptional with their
care always listening to her needs. The support they gave us, especially during the last week of her life helped us tremendously.
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Review from Ian S (Son of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
COVID restrictions have limited my opportunity to fully assess your service provided to my mother. What I have witnessed is a very caring environment where individual needs are met to the best of abilities available. If I have a negative point it is understaffing in the facility. Those present go above
and beyond the call of duty to do their utmost to maintain the service provided. Sadly, Mum was unable to take advantage of activities due to COVID.
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Current Review Score: 9.5 (9.506)

Overview of Review Score

The Review Score of 9.5 (9.506) out of 10 for Meadowcroft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.506 for Meadowcroft is calculated as follows: ( (157 Excellents x 5) + (75 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 249 Ratings = 4.506
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Meadowcroft is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (7)

Gail

Gail Close

Job Title: Home Manager Joined: 2021

Gail is the Home Manager at Meadowcroft, having recently been promoted from Deputy Manager in July 2025. Gail is a qualified RGN and has worked in oncology and palliative care before moving into care settings. She started at Meadowcroft in 2021 as a nurse before progressing her career to Home Manager.


She enjoys the challenges and diversity of the role, including supporting all the staff to offer individualised care to all the residents.


When she isn’t at work, Gail can either be found running along the Phoenix Trail, cheering on Chinnor Rugby or curled up with a coffee and a book.

Timea

Timea Borcuti

Job Title: Bursar Joined: 2016

Timea joined the Trust in 2016 as a bank carer before leaving to pursue a career in office management. She later returned to take care shifts and eventually became a Bursar when the vacancy became available.


Timea enjoys the variety of the bursar role while still having the chance to interact with residents, which she loves. She is excited to bring her organisational skills, creativity, and energy to her role.


Outside of work, Timea enjoys spending time with her young family, drawing, and exploring her artistic side. She also speaks several languages, which she enjoys using in her daily life.

Scott

Scott Turvey

Job Title: Dementia Leader Joined: 2011

Scott holds an NVQ levels 2 and 3 in Dementia and a level 2 in Leadership and has worked for The Orders of St John Care Trust since 2011. He got promoted to one of Meadowcroft’s Care Leaders and is now the Dementia Lead.


As the Dementia Care Leader, Scott's role consists of running a household and leading a team, looking after vulnerable people with many different health conditions, and providing person centred care to support the day to day living of individuals. As the Dementia Lead, he works closely with staff, residents and the admiral nurse team to help the team at Meadowcroft provide outstanding dementia care.


Scott has always been interested in a career in care. He enjoys getting to know all about the residents’ lives, their likes and dislikes, what makes a difference to them and what helps to put a smile on their face. This passion and drive was recognised on two different occasions when Scott was awarded ‘Young Carer of the Year’ and ‘Carer of the Year’ at OSJCT’s Oxfordshire Employee Awards.


In Scott’s spare time he enjoys listening to music, playing games, socialising and going walking.

Jobin

Jobin Sebastian

Job Title: Care Leader Joined: 2009

Jobin is the Care Leader at Meadowcroft, joining the Trust in 2009. He started working in the care sector in 2008 and began his career as a Health Care Assistant and has subsequently worked his way up to Care Leader. His role is to ensure the residents here have an active and purposeful life.


Jobin said "Meadowcroft is a sociable and a great part of our local Thame Community as most of the residents are from the nearby area. I love how involved we are. I am so proud to work alongside a great team. We are one big Meadowcroft family."


Outside of his work hours, Jobin spends time with his family and spend lots of his time cultivating vegetables in his allotment and at home. Jobin also loves cooking.


Jobin is happy to be part of Meadowcroft which in his opinion, is the best care home in the area and beyond!

Paul

Paul Silver

Job Title: Chef Joined: 2021

Paul is a chef at Meadowcroft in Thame. He joined the Trust in May 2021, and has worked in care homes for the last 10 years. He gained NVQ Level 2 in Catering & Hospitality at Henley College, and has worked in catering all his life.


Paul has a young Labrador – Charlie, that enjoys his walks!

Francesca

Francesca Major

Job Title: Activity Coordinator Joined: 2018

Francesca joined the Trust in 2018 as a carer and has since progressed to become an Activity Coordinator, having also gained experience in housekeeping.


She loves her role and looks forward to spending time with residents, enriching their lives through meaningful and engaging activities. Francesca enjoys incorporating her personal interests, particularly baking and cooking, into activities for residents.


Outside of work, she enjoys spending time with her young family.


Francesca works part-time alongside the full-time Activity Coordinator, Grace.

Grace

Grace Collins

Job Title: Activity Coordinator Joined: 2025

Grace joined the Trust in 2025 as an Activity Coordinator. Although new to care, she comes from a family with a strong background in the sector and wanted to follow in their footsteps.


She enjoys interacting with residents, making them smile, and creating meaningful experiences that make a difference. She is looking forward to bringing a diverse range of activities to Meadowcroft, including trips to local cafés and attractions around Thame.


Outside of work, she enjoys socialising with friends and taking her dog for walks. Grace works alongside part-time Activity Coordinator, Fran.

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